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Records Manager - Journeyman
Records Management – Journeyman
Salary: Competitive, Depends on Qualifications
Clearance:Must have active Secret security clearance
Travel: Up to 25% CONUS
THIS POSITION IS CONTINGENT UPON AWARDING OF A GOVERNMENT CONTRACT
The purpose is to for supporting U.S. Special Operations Command (USSOCOM) Knowledge Management (KM) operations. Support will be for Headquarters USSOCOM, Joint Special Operations Command (JSOC), Service Components, and Theater Special Operations Commands (TSOCs), collectively referred in this document as the Special Operations Force (SOF) Enterprise Knowledge Management (KM) program.
- Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.
- Provide support to the Government Records Manager.
- Ensure compliance with statutory and regulatory requirements for the creation, preservation, and/or destruction of official Government records.
- Conduct project planning consisting of the establishment of a project plan, communications plan, and client meetings to support records management deployment.
- Design, develop, and deliver approved functional file plans that meet SOF, Service Component, Joint Service, DoD, NARA, and Federal Government records management standards.
- Coordinate with SOF Enterprise stakeholders in order to perform an analysis of current paper record storage and develop a strategy and process for converting, storing, and maintaining records in a digital format.
- Develop and implement a vital records program.
- Perform data cleansing as appropriate, provide data migration support in order to migrate documents from file shares into HP-RM and provide a conversion reconciliation report.
- Provide paper-to-digital scanning and storage support using Government provided or outsourced scanning resources.
- Manage the user profiles, security of information, troubleshoot technical and administrative issues, provide training, and enhance the capabilities of the system as required.
- Provide documentation and file plan support including document retention policies. Establish guidance and manage SharePoint term store, keywords and keyword sets.
- Develop and manage organization-specific HP RM datasets to include configuration of record type, retention schedule, user account, security group and location.
- Develop organization-specific metadata and taxonomy for use in HP RM and SharePoint term store. Provide integration solutions between SharePoint and HP in order to seamlessly archive SharePoint-based content to HP RM based on retention policies and information governance
- Bachelor’s Degree in an Information Technology related field highly desired
- Must have current CompTIA Security+ certification by contract start
- 4+ years’ direct experience
- Microsoft Windows Server 2008/2012 and Windows 7 and successor operating systems.
- MOSS 2010/SharePoint 2013 Portals (including portal design, creating Web Parts, and document libraries). 8
- Microsoft SQL Server 2008/2012 to include Sequel Server Reporting Service (SSRS), Sequel Server Analysis Service (SSAS), and Sequel Server Integration Service (SSIS).
- Microsoft Project Server 2010.
- SharePoint Designer and Visual Studio software development applications.
- XML integration, InfoPath, SharePoint services, .NET and the integration of other services and products with a structured query language database server.
- Microsoft CRM and the development of approved solutions in CRM to include workflows and email notifications.
- Permuta DefenseReady (DR), to include the development of workflows, dashboards, form creation etc., within DefenseReady.
- HP/TRIM and/or HP RM for electronics records management. Personnel shall be able to create new file structure in HP TRIM/HP RM, upload files, and create user accounts.
- Accenture Task Management Tool (TMT) to include entering new tasks, routing tasks, closing out tasks, work flow development, account creation/closure.
As a Service Disabled, Veteran Owned Small Business (SDVOSB) we are a provider of Information Technology (IT) professional services, software solutions and professional development training. Our core competencies evolved from leveraging IT enablers for knowledge management with an emphasis on Web Based Knowledge Portals and Portal Services, Server/System Services, SharePoint Development and System Administration and SQL Server Services. Our capabilities have expanded to include software development, technical training support and field support services.
People, Technology, and Processes will be the leading, most trusted, knowledge management and information technology company delivering best value business solutions through cutting edge products and services to improve organizations and increase revenue.
“We make the world better by moving information to create knowledge where it is needed”
Set the Example - "Be out front"
Persevere - "Find a way"
.NET Web Applications
New Equipment Training
PTP offers a comprehensive benefits program:
Employer-sponsored Basic Life & AD&D Insurance
Holidays and Annual Leave
Accrue 120 PTO hours per year
Records Management Coordinator
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Experis Finance is searching for candidates for apermanent, full-time position as a Records Management Coordinator with one of our best client companies in the suburban Detroit, MI area. Our client is an exciting and quickly growing Commercial Real Estate firm that develops, acquires and manages properties throughout the Midwest, East, and Central United States. The ideal candidate will have a degree in Library Science with 3-4 years of related records management experience. Membership in ARMA is preferred. Highly competitive salary plus bonus potential, generous benefits package and a reasonable work-life balance!
If you feel you are qualified and interested in this permanent hire opportunity, please include both an email address and a phone number with your resume and application.
For further information, contact:
Michael Spiro, Director of Recruiting
Experis Finance, Great Lakes Region
EXPERIS - Who We Are:
As the leader in project solutions and professional talent resourcing for contract and permanent positions, Experis matches professionals to rewarding Finance, IT, and Engineering opportunities with industry leading organizations helping accelerate careers, while delivering excellent results for our client companies. Experis is part of ManpowerGroup, the world leader in innovative workforce solutions.
Learn more at www.experis.com
Health Records Privacy Administrator
Drawing upon the extensive regional and functional expertise of Eurasia Group's analysts, the Government Services group delivers innovative products and mission-focused analysis to agencies operating in today's dynamic and unpredictable geopolitical landscape. From forecasting and scenario analysis to focused research efforts, we provide unbiased and responsive products to decision-makers across the globe.
Developing and implementing corporate compliance policies and procedures (P&P)
Overseeing and monitoring the implementation of the compliance program.
Providing guidance to management, program personnel and individual sites regarding P&P and governmental laws, rules and regulations.
Updating, periodically, the Compliance Plan as changes occur within Agency, and/or in the law and regulations or governmental and third party payers.
Overseeing efforts to communicate awareness of the existence and contents of the Compliance Plan.
Coordinating, developing and participating in the educational and training program.
Guaranteeing independent contractors (consumer care, vendors, billing services, et.) are aware of the requirements of Agency?s Compliance Plan.
Actively seeking up-to-date material and releases regarding regulatory compliance.
Overseeing compliance of requirements for funding contracts.
Maintaining a reporting system and responding to concerns, complaints and questions related to the Compliance Plan.
Acting as a resourceful leader regarding regulatory compliance issues. Investing and acting on issues related to compliance.
Development of data structures and coordinating reporting systems and assessment tools for management.
?Direct advisory services: We provide actionable, real-time analysis tailored to client requirements through custom publications, briefings, and workshops.
?Consultative research: We deliver analytic solutions through our country-specific, regional, and transnational research programs, risk assessments, long-range forecasting, and scenario analysis.
?Analytic design: We develop comparative methodologies and analytic frameworks to assist clients in impact evaluation, risk modeling, and strategic planning.
?Games and exercises: Through war games and table top exercises, we provide a creative means for clients to attack challenges, explore unintended consequences, formulate strategy, and build consensus among stakeholders.
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Load Runner Test Specialist
Load Runner Test Specialist
Work with application teams to determine which parts of an application are suitable for load/performance testing
Collaborate with testers and developers to list the steps necessary to develop the tests
Script the tests using the VUGEN scripting tool (Part of Load Runner/Performance Center)
Configure and plan load tests using HP Load Runner or Performance Center tool
Execute tests and analyze results
Work with test team and application development team to determine if the tests have passed or failed
Required skills and experience:
Experience utilizing the HP Load runner or Performance Center tools to plan, develop, execute and evaluate load tests as candidate's primary job function
Experience utilizing the SOAP UI or Ready API tool to plan, develop, execute and evaluate web service applications
Experience developing application Test Plans
Testing complex Human Services (Federal, State or local government) applications
Key Business Solutions, Inc|| Office: 916 646 2080 Ext 216 || Fax: 916 646 2081 || Email:firstname.lastname@example.org || G Talk: satyakeysoft
Notice: This email is not intended to be a solicitation. Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list. Thank You
Hedis Medical Records Specialist
Morgan Stephens represents the nation’s top healthcare systems offering the highest compensation and benefits to our top candidates. We are created and managed by experienced industry professionals in healthcare. As a leading provider of contract, contract to perm, and direct placement recruiting services to healthcare organizations throughout the United States, we have successfully served the needs of our employees and clients by placing thousands of quality healthcare professionals into organizations seeking top talent.
We are seeking a HEDIS Medical Records Specialist. This fast paced environment requires processing of all incoming HEDIS medical records. Daily processing of incoming HEDIS faxes including saving medical files by an assigned naming convention into a dedicated drive. May require calls to providers and/or internal staff if fax was not successful. Must be able to scan documents which are sent in via mail or fed-ex.
Minimum of 2 years’ strong computer skills utilizing Microsoft Excel, Word and data entry software
Strong work ethic including punctuality and ability to remain focused for long periods of time
Excellent phone skills
Ability to problem solve
Ability to be flexible from week to week as project objectives change
*1-2 years of medical record abstraction and/or RN, LVN or Certified Coder
Morgan Stephens ofrecemos reclutadores que hablan Espanol
Data Recording Operations Engineer - 2Nd Shift
West Palm Beach State:
United States Category:
Engineering Job Type: Full-Time
Description: Measurement Systems Engineering (MSE) is the support organization within Systems Engineering Validation (SEV) responsible for the data validation of development military and commercial jet engines at multiple test facilities at the West Pam Beach campus as well as other facilities around the globe. These engines are subsequently produced for use in a variety of government and commercial applications, including the F-135 Joint Strike Fighter Program as well as the Bombardier C-Series, MITAC Regional Jet and Airbus A320neo aircraft.
The successful candidate will perform a variety of tasks in support of data acquisition requirements related to achieving execution milestones and validation of military and commercial engine programs. Tasks and assignments will include, but not be limited to the following: * Performance, Structural and Advanced Instrumentation acquisition system set up and operation. This includes incorporating program requirements, channel definition, acquisition rates, sensor type and accuracy, signal conditioning and data validation techniques.
Non-Intrusive Stress Measurement Systems setup and operation. These complex systems are utilized for engine blade vibratory measurements.
An understanding of engine measurement sensors including, but not limited to accelerometers, strain gages, pressure transducers, thermocouples, volumetric flow measurements, dynamic pressure measurements, microphones, telemetry and other engine instrumentation. The candidate will work closely with project, test support and engine test engineers to accurately assess program requirements and plan system capabilities accordingly.
The candidate will direct and work with instrumentation technicians in tasks related to facility and engine instrumentation and data acquisition hookup and support. The candidate will help write operational procedures for equipment and system efficiency and utilization. The position will also require troubleshooting skills to resolve any data integrity issues.
Note: This is a 2nd Shift Schedule
Qualification: Basic Qualifications: + Must have a BS Degree in a related Engineering discipline + Must have 5-10 years experience in a related engineering, test, or instrumentation environment. Preferred Qualifications: + An understanding of engine measurement sensors including, but not limited to accelerometers, strain gages, pressure transducers, thermocouples, volumetric flow measurements, dynamic pressure measurements, microphones, telemetry and other engine instrumentation.
- Advanced Degree PWRSR United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Contact Center Lead Voice Recording Engineer
JPMorgan Chase & Co . (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com . Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm. We are actively seeking an Engineer Lead with in-depth knowledge of call recording solutions. This person will be regarded as a Subject Matter Expert (SME). The Sr. Telephony Development and Implementation Engineer Lead responsibilities will include but are not limited to: + Plan and coordinate the work of engineers and consultants in partnership with project management resources and other internal technology teams.
Give directions to junior engineering resources to help develop them in line with their performance plans.
Review, contribute and comment on, complex planning initiatives.
Provide engineering comments and commitment in the review of long-range strategic plans and roadmaps for products and functions.
Produce quality documentation to support the planning and implementation efforts of key projects.
Negotiate at a senior level with vendors and other internal teams to ensure expedient and efficient delivery of solutions.
Design and develop custom solutions and integrations to challenging problems that could include software development or engagement of outside professional services to develop.
Review consultants and junior engineer work for quality and adherence to company standards.
Partner with corporate architecture teams to ensure interoperability of solutions with other internal and vendor delivered products.
Presentation skills where communication to senior management (MD, CTO, CIO) is required to educate on current issues, tasks and efforts. This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Considerable experience with integration, installation and custom configuration of Voice Recording products such as NICE NIM 4.1 or Verint Call Recording.
Experience working and integrating with Unified Communications environments such as Cisco CUCM or transitory environments like Avaya Session Manager.
Solid understanding of voice, video and data communications principles and protocols including TDM trunking, SIP, H.323, H.264, RTP and others.
Experience with CTI integration and interfacing to other real-time feeds. Transferable Skills: + Ability to work in a fast paced environment + Ability to multi-task + Good communication skills Experience in the following helpful: + C/C++, JAVA, .NET, SQL, ORACLE, SYBASE, Shell Scripting + Subversion Source Code Control + Knowledge in Eclipse or other IDEs Desired for candidate to posses one of the following NICE experiences or certifications: + NICE Trading Recording Certified + NICE Interaction Management 4.x Certified + NICE Interaction Management 4.x Multiple Data Center (MDC)
Records Specialist-Forms & Records Analyst 3
Description Service, Science, Sustainability Under the leadership of the Commissioner of Public Lands, our work at the Department of Natural Resources (DNR) is done with the public's interest in mind, which means transparency and public knowledge. Our decisions are guided by sound science as we manage state trust lands, native ecosystems and natural resources. We support the vision of a sustainable future by protecting and managing the natural resources so future generations will have them. DNR manages over 5 million acres of state-owned land that includes forest, range, commercial, agricultural and aquatic lands. We generate revenue that supports public schools, state institutions and county services. But managing lands is only half of our story. We also protect other public resources such as fish, wildlife, water, and provide public access to outdoor recreation. Two of our largest and most important state-wide resource protection responsibilities are fire prevention and suppression, and overseeing forest practices. The DNR has an annual operating budget of approximately $187 million and has over 1200 permanent employees with approximately 300 additional staff hired during the summer fire season. We have some of the most talented people in the industry. We honor diversity in the workplace and support one another with respect and trust. We invite you to learn more about our culture, our careers, and why some of the top forestry and natural science professionals have joined Washington DNR by visiting our DNR website. Duties
Forms & Records Analyst 3
Recruitment # 2017-05-7580-04346
SALARY RANGE: $3,287 – $4,313 per month
TYPE OF POSITION:Permanent, Full-time. This position is represented by the WFSE.
Important Note: Once appointed to this position the incumbent will be required to pay union dues or other representation fees within the first 30 days of employment.
CLOSES: 23 May 2017
Note: Recruitment may be extended after 23 May depending on the quantity and quality of the application pool.
POSITION PROFILE: Department of Natural Resources (DNR) mission is in partnership with citizens and governments to provide innovative leadership and expertise to ensure environmental protection, public safety, perpetual funding for schools and communities, and a rich quality of life. One of our goals is to ensure that DNR is a well-managed agency that provides excellent public service and value. This position supports DNR by: * Ensuring records and information are managed and accessible so that staff and managers have the information they need to make educated, thorough decisions in a timely manner.
Ensuring records are organized and copies are reduced to provide systematic control of records for their whole lifecycle.
Ensuring records are preserved, accurate, authentic, and will serve as evidence in a court of law so DNR can withstand a challenge and also enforce our actions.
Ensuring records are provided to the public upon request, so that DNR is open and accountable to the public we serve. Under the supervision of the Agency Records Officer this position assists with the following:
Record Management: * Comprehends RCW 40.14 Preservation and Destruction of Public Records.
Provides staff general and specialized assistance in following good recordkeeping practices such as matching records to retention schedules; how to distinguish between official records, reference materials, working copies or transitory records; use of proper naming conventions; transfer inactive records to Records Center or transfer of permanent records to the State Archives; and identifies final disposition dates.
Assists staff in developing, organizing, and maintaining files using proper records management procedures.
Assists with the delivery, distribution, access, maintenance, retention, disposition, and transfer of manual and/or electronic records.
Responds to inquiries from staff for archived documents.
Develops and maintains paper and electronic files and records management systems.
Annually reviews the records retention schedule with the Agency Records Manager for accuracy and may partner with on records inventories or essential records planning.
Monitors and coordinates record transmittals.
Maintains transmittals of archived records.
Preserves, retains, and dispose of records according to the records retention schedule.
Prepares records for storage at the State Records Center.
Lifts, move files, and archive boxes (up to 30 pounds per box).
DNR Search Specialist: * Serves as a centralized resource to facilitate enterprise wide compliance with the Public Records Act.
Provides centralized searches of electronically stored information (ESI). * Uses search applications such as Discovery Accelerator, Outlook Search, Windows Explorer, and SharePoint Search.
Participates with Information Technology Services Office (ITSO) technical staff and program staff to identify and implement best search tool configurations.
Designated point of contact with Washington Technology Solutions (WaTech) and other search application vendors to obtain and disseminate technical end user assistance and best practices, resolve query or application errors, and evaluate application updates to improve ESI search processes.
Public Disclosure: * The position is knowledgeable on the Public Records Act (RCW 42.56). * Analyzes requests, enters requests into the tracking system, and responds to Public Records Requests.
Coordinates with staff to assist with the gathering of responsive records for Public Records Requests.
Assists staff in performing reasonable and adequate searches.
Assists requestor in defining the scope of the records requests.
Uses independent judgment to accurately analyze, understand, and respond to public records requests.
Proactively identifies areas where clarification is necessary or appropriate, and communicates effectively and professionally to staff and the public.
Prepares records for inspection and supervises onsite file reviews.
Demonstrates high-level customer service and oral and written communication skills at all times.
Effectively manages and tracks own caseload of requests in a highly organized manner.
Accurately, applying redactions and seeking assistance or guidance where appropriate.
Maintains confidentiality at all times. Qualifications
REQUIRED QUALIFICATIONS: * Knowledge of RCW 40.14 Preservation and Destruction of Public Records.
Familiarity with the Washington Public Records Act (RCW 42.56). * Demonstrate ability to effectively communicate with co-workers and the public.
Experience supporting records management functions.
Strong customer service, communication and analytical skills.
Professional level experience with Microsoft Office Suite and other related applications (Outlook, Word, Access, SharePoint, Adobe) and the ability to create and maintain databases. This level of knowledge and skill is
typicallyachieved after: * A Bachelor's degree and two (2) years of experience in forms and/or records management or disclosure of public records, or similar position;
OR * High school diploma or equivalent and three (3) years of progressively responsible experience in forms and/or records management or disclosure of public records, or similar position. Additional qualifying experience will substitute, year for year, for education.
DESIRABLE QUALIFICATIONS: * Degree in business administration;
Extensive experience interacting with staff and the public;
Knowledge of the State Government General Records Retention Schedule and the DNR Specific Retention Schedule or ability to learn.
Possess the verbal and written communication skills necessary to work with non-technical customers and technical staff.
Must have the ability to work independently and have a good understanding of public disclosure, records management, and retention schedules. *
SPECIAL POSITION REQUIREMENTS AND WORKING CONDITIONS* * Must be at least 18 years of age at the time of hire.
Able to work in an office environment 40 hours a week.
Lift and move files and archive boxes (up to 30 pounds per box). Supplemental Information
WHO MAY APPLY This recruitment is open to anyone who meets the required qualifications for this position.
APPLICATION PROCESS * To be considered you must apply online at www.careers.wa.gov (
Click on the APPLY button above) * You must submit the following: * Attach a letter of interest describing how your experience and qualifications relate to the position profile, required and desired position qualifications, and special position requirements.
Attach your Resume – do not add it into the text of the application, it must be an attachment.
The names of three to five professional references – you may attach a document, use the References text field in the online application, or include with resume.
Carefully review your application materials before submitting. If you fail to submit the required documents, you may no longer be considered for the position by the supervisor. * You may not reapply for this posting for 30 days.
Application Status – once you submit your online application, you can check your status by logging into your account. Finalists for the position will be contacted by the hiring managers directly. Questions?
Please contact Jenny Hallengren-Sawyer
at phone number (360) 902-1542 /email@example.com or e-mail us at DNRrecruiting@dnr.wa.gov. By submitting the application materials you are indicating that all information is true and correct to the best of your knowledge. You understand that the state may verify information and that untruthful or misleading information is cause for removal from applicant pool or dismissal if employed. This announcement is published by the Washington State Department of Natural Resources (DNR). The DNR is an equal opportunity employer. Persons with a disability who need assistance during the screening process or those needing this announcement in an alternative format may contact DNR Recruiting staff (360) 902-1350 or (360) 902-1097. DNR may be contacted using the Washington State Telecommunications Relay Service (TTY) by dialing 711. Salary: $39,444.00 - $51,756.00 Annually Location: Thurston County – Olympia, WA Job Type: Full Time - Permanent Job Number: 2017-05-7580-04346 Department: Dept. of Natural Resources Closing: 5/23/2017 11:59 PM Pacific Agency: State of Washington Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504. Website: http://www.careers.wa.gov
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Banquet Steward Runner
Full-Time Nemacolin Woodlands Resort is in search of an individual to support our Banquets/Catering Events Teams by pulling/delivering accurate counts of china/flatware to various areas of the property. This individual must possess a valid drivers license. ESSENTIAL FUNCTIONS: * Pull china, glass and silver for catered events
Provide appropriate chefs with plates, lids and Queen Marys.
Provide Banquet Kitchen with plates, lids and hot boxes.
Label hot boxes with proper GEO’s fixed with sterno and loaded with proper equipment at least 3 hours before scheduled food pick up. All plates and lids must be polished in this time frame as well.
Assist in plate up of food.
Deliver food to the function maintaining cold food cold, and hot food hot at least 15 minutes prior to start time for inside functions and 30 minutes prior to start time for all outside catered functions.
Tray up food for service staff.
Run food for special needs to and from kitchen.
Retrieve all food left over for immediate delivery to culinary staff.
Clear all equipment including plate up areas, hot boxes, queen marys, etc.
Assist dishwashing staff.
Assist culinary and service staff when needed.
Take all silver to third floor to be polished, and store all other glassware and dishes in the proper places.
Sort all serving dishes or specialty items not stored in stewarding storeroom and deliver to appropriate area.
Inventory, sort, stock and store all kitchen and food service items.
Store all items according to department guidelines.
Secure storeroom according to department guidelines.
Read GEO’s, consult with chefs and or servers regarding needs of daily functions.
Count out all items needed per GEO and deliver to function site.
Consult with chefs and servers to find out it any specialty china or silver is needed for the function.
Light warmers 2 hours prior to use to maintain proper food holding temps.
Anticipate needs of cooks and servers to expedite food preparation and service. QUALIFICATIONS: Must be able to read, write, add, subtract and multiply. Communicate clearly, coordinate efforts between three departments, organize multiple tasks, good time management and must have valid drivers license. Must be able to speak English. Must be able to operate a motor vehicle.
& Certifications Required Drivers License Posted: March 11, 2017
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Job Description and Responsibilities: Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented.
Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.
The Villa Services Runner assists the Butler team in providing exceptional personalized service to all Wynn guests. The Runner provides assistance to the Butlers in anticipating the guest’s needs regarding butler services such as food delivery, maintaining villa services equipment, and ensuring proper inventory of necessary supplies. The Runner is supportive and proactive in offering team support as well as exceeding guest expectations.
*Assists the Butler team in all aspects of food service, including but not limited to: picking up food orders from both front and back-of-house, completing timed orders, doing dish pick-ups and restocks in Villas/Suites, as well as servicing food and drink orders in Baccarat.
*Maintains equipment par levels in all Butler-serviced areas of operation.
*Assists Butlers and guests with all valet services by logging laundry and dry cleaning; dropping off and picking up laundered items; pressing and steaming; and shoe polishing.
*Delivery of show tickets, shipping or shopping items, confirmation letters, etc. both to guest rooms and/host office.
*Responsible for organizing, restocking, and maintaining health code standards in all Villa services pantries and Butler serviced areas, as well as ensures proper washing, cleaning and polishing of all Villa Services equipment.
*Communicates daily requisitions and supply orders as needed.
*Supports the team by reporting any guest issues or requests to the appropriate team member or supporting department and ensures this is communicated in the shift pass-down.
*Maintains the Wynn standards of service to guests and co-workers; looks for opportunities to assist peers, guests, other departments or leaders at all times.
*Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
*Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all.
*Understands safety is a priority and always follows department and company safety and health code standards.
*Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities.
*Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests.
*Attends required training classes and incorporates new standards, service knowledge, and safety into daily work practices.
*Performs all other job related duties as assigned.
Job Requirements: *Previous experience in the Food & Beverage industry as a Server, Food Runner, or Busser is preferred, but not required.
*Candidate must be able to work efficiently within a team environment. Must be a respectful and courteous team player.
*Must possess a positive, “whatever it takes” attitude.
*Must be able to work effectively in stressful, high-pressure situations and display a high sense of urgency and integrity when handling requests.
*Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
*Must possess excellent communication skills. Effective listening skills with strong decision-making abilities necessary.
*Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus.
*Must be able to manage multiple tasks and be detailed-oriented while maintaining service integrity.
*Must be well organized and efficient while anticipating operational needs and maintaining a neat and orderly work environment.
*Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts of the operation.
*Willingness to maintain the highest level of confidentiality regarding guests and staff.
*Must be well groomed and professional.
*Attends required meetings and training classes and incorporates new knowledge gained into daily work practices.
*Must be at least 21 years of age or older and must be able to perform all essential functions of the position.
*Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times Job Title: Runner Butler
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