Account Coordinator Job Description Sample
EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.
Job Title: Account Coordinator
EMCOR Facility Services (EFS) provides full spectrum facility services to public and private sectors of nearly every market.
Managing more than 1 billion square feet worldwide, our people have the optimal blend of capabilities and technical expertise to help clients achieve the highest levels of performance. EFS is seeking an Account Coordinator in support of our client's portfolio of approximately 6 locations in Fairfield county. Under general supervision, the Account Coordinator provides administrative and clerical support to the site management team. This role provides oversight and maintenance of the site process and procedure libraries, including coordination with site team and personally performing analysis, development and improvement recommendations.
Essential Duties and Responsibilities:
Maintain process and procedure libraries for portfolio
Ability to design, enhance, document and implement procedures
Provide version control
Partner with engineering as required to maintain SOP database
Provide full administrative support to management team as assigned to include, but not limited to, meeting coordination, employee on boarding, distribution of email, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and customers
Provide centralized support for portfolio wide machine operations including, but not limited to, client and landlord security access and approvals, overall account parking permit process
Provide oversight and coaching to internal staff using client specific tools
Ability to engage in client culture on a daily basis and provide excellent customer service
Participate in monthly metrics review and reporting
HS Diploma, College degree a plus
1-3 years related experience in administrative support and process development and documentation
Valid state drivers license
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Candidates will possess (at a minimum) an intermediate knowledge of computers and software including Microsoft Office including Word, Excel, Project, Access, and E-mail and internet use. Knowledge of a work order management system a plus
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/Disabled
WHO WE ARE LOOKING FOR:
As an Account Coordinator you will primarily support the Client Services team with campaign management & troubleshooting, while learning what it takes to run your own accounts.
WHAT YOU WILL BE DOING:
Support and mirror the Client Services Account team, with the goal of growing into an Account Manager role
Set up initial campaigns, monitor effectiveness, and troubleshoot when needed
Work closely with the Trading team to rapidly onboard new customers
Become an expert on the use and best practices on The Trade Desk platform
Responsible for regular check ins with clients and escalation of client issues to senior team
WHAT YOU BRING TO THE TABLE:
Bachelor's Degree from a four-year university
0-2 years of experience in a role focused on relationship building with external parties
Interest in technology and aptitude to learn new tech quickly
Ability to teach others, maintain confidence while speaking in groups, and humbleness when learning from others
Solid experience in Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets
Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
Effective time management skills – ability to prioritize and meet deadlines
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
An Account Coordinator at Fireside21 delivers exceptional client service to Fireside21 customers. Successful Account Coordinators have both a love of technology and a drive to make people happy.
What’s a typical day like in this role? Here’s some of what to expect:
- You’ll be troubleshooting with clients by phone, in live chat or over email.
- You’ll work with our software developers to communicate client needs.
- You’ll use your creativity to problem solve.
- You’ll do what it takes to support the core function of Congress - to hear from and respond to the people of their District whom they represent.
- You’ll assist clients in setting up live events to engage constituents.
- And you’ll train customers, as well as providing tips and best practices, to ensure they super-charge their efficiency and get the most out of our software.
Here are some things that describe people who will excel in this position. Does this sound like you?
- I thrive on making clients happy. I’m a “people-person”, I’m generally upbeat and can put on a happy face even in challenging situations.
- I love technology. I’m not necessarily an expert, but I love learning and am comfortable with new technologies. I’m not afraid to troubleshoot.
- I like learning about how Congress works. And I want to help Members of Congress meet their constituent relations needs.
- I have high standards for professional communication and always try to build the strongest possible bond with clients whether on the phone, in person, or via online chats.
- I am an independent problem solver and good at teaching myself how things work (especially software).
- I have super-strong organizational skills and attention to detail. Some people think I over do it, but I think it is essential when managing competing priorities.
- I want to collaborate with a high-performing team in a fast-paced environment.
Why You Will Love Fireside21
We have a fun, casual and collaborative work environment where we successfully manage over 175 clients in the House of Representatives (that’s nearly 1/2 of the House!). Our beautiful office is in the heart of the city, just blocks from the Capital One Center. We’ve got the best of both worlds: we’re a well-established company that has stayed true to our start-up roots.
That means that we have structure like great benefits, while at the same time there’s an exciting vibe as a growing company that solves big challenges and seeks new opportunities for our customers. If this job and our culture sound like what you’re looking for in your next move, we’d love to hear from you!
Piqued Your Interest?
We hope so and would love to hear more about you. Because we’re a fun and creative environment, please don’t send us a standard cover letter. Please demonstrate your creativity or software savvy by telling us about the things you love to do. Explain why you want to be a part of our team.
Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that's revolutionizing the online travel advertising space?
Specializing in traveler path-to-purchase data for over a decade, Sojern is travel's direct demand engine for thousands of brands -- from global enterprises to boutique operators -- across the hotel, airline, cruise, transportation, tourism industries, and more. Analyzing the world's travel intent signals with its proprietary data science methods, the company delivered $10B in generated bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.
Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, and Sydney.
Sojern is looking for an Account Coordinator to add to our incredible Property Solutions Ad Operations team. We are a rapidly-growing team, and this entry-level position will help support our growth and expansion. Join us so that you can play a critical role within the company supporting our exceptional team! This is a great opportunity to gain great insight into the world of independent hotels, and how Sojern's products drive bookings directly to them, help their business grow, and increase their brand awareness. We take pride in providing an outstanding work environment and pledge to provide you with real-world online marketing and data analysis experience.
- Set Up & Launch Campaigns
- Coordinate with Customer Success Managers to carry out campaign set up for Display, Facebook, SEM, and Youtube campaigns.
- Obsess Over Details
- The key to success in this role is accuracy and meticulously staying on top of the things
- Campaign Support
- Assist Customer Success Managers in optimization and post-campaign analysis as needed
- Execute Operational Improvements
- Partner closely with internal teams on day-to-day operational processes and larger, high-impact strategic improvements
What you bring to the table:
Bachelors in Business, Advertising, Marketing or related field (Business Intelligence & Analytics, Economics, Finance, or Math)
An extremely high sense of urgency and ability to work in a fast-paced, ever-changing environment
Outstanding organization, time management and communication skills
A strong desire to stay organized and always be one step ahead in the game
Experience in problem solving, identifying trends and formulating recommendations
Willing to wear multiple hats and roll up your sleeves to get the job done
Proven track record of exceeding expectations.
- Fluent in Spanish- Excellent oral and written communication skills
Culture: Our team loves a good time
Snacks: Well-stocked kitchen to fill your breakfast, lunch, and snack needs
Opportunities: Be part of a growing team with training and support to help you grow
Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations
Ownership: Lead creative and challenging projects
Meals: Monthly catered lunches & happy hours
Wealth: Stock options
Time Off: Flexible vacation days
At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
An Account Coordinator (AC) is responsible for supporting customer's needs by working customer orders. The AC role has heavy customer contact, external as well as internal teaming. While AC's are not scheduled to take incoming calls from a queue (ACD) they may at times be asked to work the phones when the workload demands. As with all positions at TelePacific the roles and requirements of the job can change from day to day and all AC's will be expected to be flexible.
Works under the supervision of the CADS Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES
Understand and enforce the rules of Customer Proprietary Network Information (CPIN) at all times.
Accept and work TPICE tickets and DASH Request, contacting the customer within 24 hours.
Quote pricing and document pricing on all order types and provide documentation to the customer as well as updating records and saving documents to Key systems.
Obtain needed documents from customers.
Have complete understanding and knowledge of all product lines, includes TPAC, Mpower, Pac-West, DSCI, and any other legacy products.
Place customer's orders in FX, AESOP, and DASH when applicable.
Daily review of your reports and work order logs, (PC Now, TPICE, DASH).
Monitor completion of FX, and DASH orders and advise customer upon completion, same business day.
Maintain professional communication with all internal and external customers.
Take part in ongoing training and become skilled in any new products and systems used by the CADS team.
Ensure quality work and hand off of error free orders to other teams.
Keep customers informed to the status of their orders, by both email and by phone contact.
Working on special projects that could include system testing, new product development, etc.
Acting as a project manager for the team to resolve issue that could include integration of systems or products from company acquisitions
DESIRED MINIMUM QUALIFICATIONS
Education and Experience:
(A) Graduation from an accredited four‑year college or university preferred.
(B) One (1) year of experience in telecom or like industry preferred, with some data entry experience.
(C) Any equivalent combination of education and experience.
NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:
High emphasis put on 100% accuracy and detail orientation
Ability (including required communication skills) to work well with other departments (patience a must!)
Excellent computer skills
Confidence and comfort in learning both computer and technical applications
Attention span for a daily routine coupled with enough flexibility to handle change, and unpredictable projects
Flexibility in a high growth company where roles constantly change
Willingness to take on other projects outside of the responsibilities listed above if required
Interest in quality assurance
TOOLS AND EQUIPMENT USED
Personal computer, including word-processing, database and spreadsheet programs; calculator, telephone, copy and fax machine.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderately quiet.
Formal application, rating of education and experience; oral interviews and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Copart has an excellent opportunity for an Account Coordinator. This is a serious professional position with base salary plus an unlimited commission earning potential, paid time off/holiday pay and full benefits. The Account Coordinator will be responsible for supporting the sales team's selling efforts and Counterbidding as well as coordinating internal functions to close out vehicle sales deals. The ideal candidate will have excellent communication skills and have a strong Customer Service mindset as well as the ability to work within a fast-moving department.
S/he will partner with the sales team to provide support for their daily sales efforts. The Account Coordinator will submit counterbids and proposals for prospective clients. In addition, s/he will work with the CDS team their post-sales functions including; Communication directly with other departments/customers to allow the sales team to focus on new sales opportunities. Account Coordinator will assist in researching and providing appropriate references for new sales opportunities.
Possible Former Fields
Service industry (Restaurant and Box Store)
Automotive Retail Sales
Strong Customer Service experience preferred
Minimum 2 years of related experience with a proven track record
High School Graduate
Excellent communication skills both written and over the phone
Detailed oriented with great organizational skills and the ability to multitask
Cooperative, team player and positive attitude
Knowledgeable in Word, Excel, etc.
Self-motivated, a quick learner, enthusiastic and professional
Who We Are
Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com
The Solera Way
Solera's uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H's: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera's success and our ability to grow, continuously change, and innovate.
Are You Uncommon?
We're on the hunt for an experienced Account Coordinator who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed.
What You'll Be DoingAt Solera, we believe in providing clarity and focus to what are volunteers are responsible for – their mission. The 80's, as we call them at Solera, are the employee's priorities associated with their role or mission. The mission 80's for this role, are:
Manage all aspects of day-to-day production activity for direct mail and/or email campaign component(s)Ensure that all assigned jobs are approved & released to Production vendor to meet mail or email "in home" date
Maintain or exceed established quality control standards to avoid job errors
Additional responsibilities of the role include:
Ensures that all components of each job assigned are produced to required specifications
Monitors and manages job production schedule
Fields day-to-day job questions, and manages changes and issue resolution
Manages job creative and associated assets
Responsible for ordering and/or reviewing and validating the accuracy of job data file
Updates multiple systems supporting job production
Completes miscellaneous production support activities
Ensures that all components of each job assigned are produced to required specifications
Thoroughly understands production requirements for each individual direct mail (letter, envelope, postcards, coupon inserts, etc.) and/or email component of job, and ensures component is produced to specifications of order
Proactively works with internal resources to resolve production spec issues
Submits and manages changes to components to meet specifications
Ensures job and component compliance with U.S. Postal regulations and requirements
Ensures component compliance with Production Vendor capabilities
Investigates feasibility of non-standard production options with production vendors (Custom only)
Monitors and manages job production schedule
Monitors status of each job's component(s) to ensure approval (sign-off ) and delivery to Production Vendor for on-time "in-home" delivery
Proposes solutions to compensate for delays
Communicates delays or changes in drop date to Account Management and/or client, as appropriate
Fields day-to-day job questions, and manages changes and issue resolution
Responds to questions about jobs from all sources, including Account Management, client, DMEa production departments, production vendor
Takes timely action to execute requested changes
Takes timely action to investigate and resolve job issues
Manages job creative and associated assets◦Submits complete creative mock-up and instructions to Creative Services
Reviews creative for correct content, grammar, requested changes, and number and format of versions
Completes final QC and approval (sign off) using proofing checklists or other documentation
Reviews Program Enhancement Requests (PER) changes to confirm correct implementation (Program only)
Creates, uploads, and/or manages assets including vehicle images, dealer or special logos, coupons, etc. (Program only)
Performs proofing and quality control checks on all components
Effectively uses proofing checklists and other documentation in proofing process
Responsible for ordering and/or reviewing and validating the accuracy of job data file◦Reviews format of client supplied data (Custom only)
Orders data for job, or creates data file from List Manager
Requests and audits accuracy of data clean up processes including, merging data files, removing duplicates, suppressing records, and batching
Reviews accuracy of data file using audits to validate quantity, radius, zip codes
Updates multiple systems supporting job production◦Enters and updates job information into Business Management System (BMS)
Enters job related Purchase Order Requisitions (as needed)
Enters and/or resolve case(s) to support job production and issue resolution
Completes job-related tasks in Red Rocket Technology Platform(s) and/or client portal
Resolves Salesforce.com cases within service level agreement (SLA)
Completes miscellaneous activities including
Creates and maintains standard operating procedure documentation for specific jobs, programs or accounts supported
Supports testing of new systems, platforms, products or programs
Leads and/or participates in team cross-training
All other related and/or additional responsibilities that may be required or assigned.
Are You Qualified?
Bachelors' degree or equivalent work experience.
Three to five years of work experience in a customer-service related field; experience in automotive industry helpful.
To perform the job successfully, an individual should demonstrate the following knowledge, skills or behaviors:
Knowledge of Postage rates and Postal regulations
Knowledge of Data and data files for marketing campaigns
Knowledge of Graphic design terminology (mock-up, proof)
Excellent skills in customer service
Above average skills in Microsoft Office Software ((Excel (2010), Outlook (2007), Word (2010) and Windows( 7))
Above average skills in navigating Internet, and demonstrated ability to work in web-based environments
Effectively communicate ideas verbally and in writing.
Positively communicate with DMEa internal and external customers.
Follow through on commitments
Work effectively in a fast-paced organization.
Multi-task, prioritize, coordinate projects and meet simultaneous deadlines
Pay attention to detail
Effectively work as a team player and demonstrate respect for colleagues at all times
Effectively learn and apply new skills
Learn new processes by following written documentation
Identify and elevate potential issues / problems
Complete standalone projects/tasks with limited supervision
Successfully move into problem solving mode whenever challenges or concerns arise.
Participate in brainstorming / idea generation
Identify gaps and inconsistencies in information
Proactively follow up to resolve issues or gather information
Work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary
Sit for multiple hours at a time and to work multiple hours a day at a computer keyboard
Remain alert and focused during the work day.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera's work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.
We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy. This wellness plan is our commitment to healthy living, which spans across our office environments.
We are an entrepreneurial integrated communications agency that has gone from start-up to multi-national in twenty years. We have entered the world's top 30 agencies and have ambition to break the top ten by 2020. We have over 25 offices, 600 employees and revenues of $65m and rising. Our success is due to a combination of organic growth and strategic acquisitions and is reflected in being named PRCA's International Agency of the Year for 2015.
Central to our growth has been our policy of reinvestment, with the majority of profits returning to the company to propel development, including our Rise training Academy. We are the fourth fastest growing agency in the global top 50. What makes us different is that, not only are we independent, but we are 100% employee-owned.
As we rapidly scale the business, our challenge is not to lose any of our character. We must establish a clear and visible brand in the marketplace. We must be seen as entrepreneurial, agile, creative, credible and professional. We believe that we are on the cusp of something truly remarkable in our industry.
Purpose of the role
The Account Coordinator is a media focused role that also provides administrative support to the wider Account Servicing team. The role requires the ability to handle a number of tasks and projects at any one time, working to deadlines and proactively pursuing activity. The Account Coordinator will develop a clear understanding of the team's requirements and objectives, be proactive in attitude and supportive to the team at all times.
Key responsibilities and tasks
Assists the team with the management of client accounts and projects, helping to establish LEWIS as an invaluable long-term partner for marketing and communications services
Coordinates communication (including meetings and reviews) with clients, adhering to deadlines and client service level agreements
Supports the new business process by providing research and coordination
Assists with the coordination of press tours, events and review programs
Understands and avidly follows the news agenda, positioning clients and products within context
Researches and identifies appropriate journalists, bloggers and analysts on an on-going basis
Develops media and blogger relationships for self and on behalf of the team
Monitors relevant news sources and alerts the team to relevant breaking news opportunities
Develops an understanding of strong news angles and media opportunities, escalating these to more senior team members
Organizes and coordinates media interviews and press briefings
Drafts a broad range of written materials including biographies, briefing documents, media alerts, soundbites, Q&As, backgrounders and boilerplates
Creates press materials and compelling content for both traditional and digital media
Creates valuable and insightful briefing sheets to assist clients with their press communications
Develops and shares knowledge around how to find a good news angle or hook
Focuses on improving writing ability, adapting and refining style to suit the needs of the client
Digital / Social media
Uses social media platforms to expand own network, develop media relationships and positively impact client results
Provides social media insight as well as execution and management of related digital activity
Team working and development
Ensures personal and deliverable client objectives are met on an on-going basis
Accurately reports activity levels and regularly completes timesheets to ensure correct allocation of client and team duties
Escalates general new business requests to appropriate team members
Works closely with line manager to maximize own strengths, improve weaknesses and support individual and team career development
Regularly attends LEWIS training sessions and daily press briefings to enhance skills and develop knowledge
Reporting and analysis
Tracks and reports on media activity, including coverage reports, press clippings, online media engagement, showing progress using metrics
Ensures that all account activity and results are reported back to the Senior Account Executive / Account Manager / Account Director
Communicates account performance internally at account reviews
Provides reports to the Account Director or senior management team on request
Supports the Account Servicing team on ad hoc initiatives and projects
Takes a proactive role in promoting the LEWIS brand, its work, identity and values
Supports the HR / talent team by promoting both internal and external opportunities at LEWIS across social media and via the referral scheme
Contributes and supports the continuous improvement of systems, practices and policies
A communications or marketing related degree (or equivalent)
Ideally, experience of working in a PR, marketing or digital communications environment
Attention to detail
Confident presentation skills
Keen interest in the media: print and broadcast Calmness under pressure and ability to achieve tight deadlines
Clear interest in current affairs and news agenda
This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.
DISH is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we've been the ideal workplace for people with adventurous spirit and creativity, smart risk takers and aggressive winners - all those for whom the status quo just isn't enough. Our Fortune 200 Company continues to define the curve in television entertainment. We are always improving and extending our products and delivering greater value to people, including our workforce of 20,000 plus. Come explore the big picture with us!
Intelligence. Creativity. Innovation. These are the things you'll find at DISH, the pioneer in television entertainment. We offer flexible career paths for dynamic, talented individuals who are ready to be rewarded and recognized. It's our way of giving back to exceptional people who have kept us at the forefront of our industry.
The Specialized Sales and Distribution Channel has been a key contributor to DISH' success and has helped propel DISH to the Fortune 200 company that it is today. This Sales Channel is responsible for partnering with authorized DISH retailers and developing go to market strategies that will increase our retailer's production and profitability.
#LI-JW1 Suwanee, GA
Job Duties and Responsibilities
DISH is dependent on the Inside Sales Account Coordinator to drive the success of the Specialized Sales and Distribution Channel. This person is responsible for assisting with administrative tasks, advising and consulting with the authorized DISH retailers throughout their respective markets.
Responsible for the long term development of accounts with focus on over the phone training, implementing marketing plans, consistent follow-up with outbound calls to ensure that retailers understand DISH products, promotions, policies and procedures
Process equipment orders in a timely and efficient manner. Assist in resolving order issues when they arise
Proactively review documentation and assist with correcting inaccuracies
Assist outside sales team with onboarding new points of distribution
Monitor retailers to ensure compliance with the terms of their contracts. Proactively notify non-compliant accounts of their status and partner with them to return them to compliance
Maintain a working knowledge of all policies, promotions and procedures. This includes items such as: current promotions, retailer commissions, marketing methods, marketing opportunities, Co-op program, warranty & service, programming and installation
Develop a comprehensive knowledge of DISH products, and the video delivery industry from continued education, training, and self-education
Maintain a working knowledge of the Retailer Care Site features and functions. The ability to demonstrate and communicate care site features
Review in detail, all corporate and regional documentation. Be fully accountable for the information contained within all Retailer News, press releases, and e-mails
Analyzing competitive landscape and retailer trends in assigned market(s)
Work with Inside Sales Manager to develop operational efficiencies in regards to the ordering process
Assist with local retailer events as needed
Skills - Experience and Requirements
A successful Inside Sales Account Coordinator will become knowledgeable in every facet of their retailers' business including but not limited to: short and long term goals, local competition, customer base, etc. We seek candidates with financial, marketing, sales and business development acumens.
Bachelor's degree from four-year college or university
Business degree preferred but not required
Customer service/retail experience a plus
Ability to read, analyze and interpret business periodicals, technical procedures or government policy
Able to write reports/correspondence/procedure manuals, and present information and respond to questions from managers/customers/general public
Must possess strong communication skills
Wabtec Global Services has an immediate opening for an Account Coordinator. Wabtec is an industry leader for repair and remanufacturing train products across the globe. We offer competitive pay and excellent benefits, including medical, dental, vision, life and disability insurance and a 401k!
Under the supervision of the plant manager, the Account Coordinator provides overall day to day customer service and support to ensure the effective execution of the customers objectives in their maintenance projects. This position encompasses administration, tracking of material and orders, meeting forecasts, prepare and provide statistical information on the account.
Accurate and timely processing of orders-PO's to be processed within 24-48hrs
Problem solving, handles customer complaints tactfully works to resolve issues in the best interest of the customer and Wabtec
Research and review parts drawings from customer inquiries, work closely with purchasing to find resources to supply parts.
Maintains customer price book, identify low margin items. Works with Management to reposition pricing with customer in order to grow profitable revenues.
Assures accuracy of Customer Master, i.e. payable terms, tax exemptions, credit holds, ASN and auto email of invoices and keeps SHIP TO/BILL TO addresses updated.
Assist with updating MRP
Coordinate with purchasing to ensure on time delivery of customer's material
Coordinate with shipping manager to handle RMA, shorted material and shipping errors in material.
Responsible for working with finance, legal and Management to prepare bids for City agencies
Achieve monthly forecast and report any risk of opportunities to forecast and provide statistical information regarding account
3+ years customer service experience
Strong knowledge of Oracle and proficient use of computers, Microsoft office and outlook
Customer focused attitude and attentive to details
Problem solving skills
Excellent Organization Skills
Excellent written and oral communication skills
Demonstrate capability for multi-tasking work routines
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