Account Coordinator Job Description Sample
Company Name: Aleva Stores
Division: Retail Bloom
Reports To: National Account Manager
Location: Rochester Hills, MI 48309
ABOUT THE COMPANY:
Aleva Stores began in 1957 and is now a third generation multi-channel retailer based in Rochester Hills, Michigan. The company currently operates twelve e-commerce websites. Aleva Stores has a state-of-the-art distribution center that processes an average of 2,000 shipments daily with seasonal daily spikes as high as 10,000 shipments. We also offer third party fulfillment services and we've grown to become the logistical backbone for many companies.
Retail Bloom began in 2015, and is a division of Aleva Stores. Retail Bloom provides pre-launch product, identity and channel analysis, life-cycle marketplace strategy and launch guidance followed by long term support to evolving eCommerce brands.
We are looking for great people to join our team!
Looking for an opportunity to join a fast growing team within an e-commerce environment? Aleva Stores is hiring an Account Coordinator for our Retail Bloom Division to manage all Retail Bloom client related processes and to coordinate internal operations affiliated with clients. The ideal candidate will have the following qualities:
- Experience in a professional setting
- Ability to be flexible & adapt to dynamic environment
- Self starter with strong initiative and work ethic
- Positive attitude with high energy
- Problem solving skills
- Strong communication skills, written and verbal
- Good facilitator that works well with teams
Management of On-Boarding:
- Work with National Account Manager to launch new clients
- Coordinate the launch of new products for existing clients
- Coordinate with content team to set priorities and manage project flow internally
- Manage and execute advertising strategy
- Coordinate with Client and implement on Amazon
- Amazon advertising and promotions
- Feedback Genius
- Creation and management on client basis
- Seller review solicitation, product review solicitation, negative feedback management, follow-up email series
- Monitor and report
- Seller Investigation
- Brand Registry 2.0
- Teikametrics Inventory Management
- Monitor QOH levels and order replenishments
- Work with National Account Manager to create monthly client reports
- Keyword research and analysis
- Quality control of Amazon listings
- Improvements in product copy, content listing, photography, lifestyle imagery
- Work with creative team and client to determine brand focus
- Manage Seller Central Portal
- Manage inventory and recommend replenishment
- Reconcile inventory and payments
- Provide inventory and sales reports
- Brand Registry
- Photo shoot coordination
- Virtual Assistant Coordination
- Coordination with internal departments and maintenance (50%)
- Coordination with Client for technical processes (50%)
- 2 years professional work experience
- Bachelor's Degree (preferred)
- Health insurance plan options
- Paid holidays off
- Generous paid time off (PTO) plan
- 401(k) plan with a 4% match on contributions
- Access to AFLAC plans
- Reimbursement of $90/quarter for wellness initiatives (ie. gym membership, weight loss program, smoking cessation)
- Bicycles and yoga mats provided to use at work
Echo is seeking an Inside Sales Billing Coordinator in our Sales department. The Inside Sales Billing Coordinator will manage the accounts receivables for a portfolio of accounts, focusing on resolving outstanding issues and reducing the aged receivables.
Ensure outstanding service by understanding and exceeding client expectations
Reduce the aged receivables for your portfolio
Work with sales and clients on issues such as pricing discrepancies, claims issues, and client questions.
Run daily, weekly, and monthly reports for management
Assist team members with their portfolio as needed
Determine accounts that are uncollectable, recommending they be placed with an outside collection agency
Answer inbound calls daily and respond to A/R incoming emails
Process customers credit card and e-check payments
Collections experience preferred
High School Diploma, some college preferred
High level of customer service skills
Can display a sense of urgency in managing time and accomplishing tasks
Problem solving and analytical skills
Effective time management and organizational skills
Great communication skills (written and verbal)
Ability to work in a fast-paced environment
Proficient in MS Word and Excel
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
The Account Coordinator is responsible for all aspects of client relationships and program support to ensure satisfaction and effective use of SVS products and services. Account Coordinators will oversee a client portfolio with core focus on day-to-day program support and revenue growth opportunities.
Complete the processing of customer requests with minimal assistance and maximum efficiency. Primary activities include proactive client communication; work with Management to identify top clients in assigned portfolio regarding added solutions, order processing, participation on special projects, user security assistance, report generation, and billing.
Identify/pre-qualify program growth opportunities and escalate to the management team. Accurately capture and track new opportunities.
Primary contact for Small Business client issues and processes on a day-to-day program basis.
Positively influences other internal departments to gain support for client issues and build cross-functional consensus.
Discuss functionality and train customers with minimal assistance, identify and request set up changes, and maintain knowledge level as product and system updates are released.
Provide input into department standards and processes.
Acts as internal resource support and may act as back-up for other departments.
The Ideal Candidate
Associate degree preferred; 5+ years of customer service experience in a related field or, equivalent combination of education and experience.
Skilled in complex back office processing, effective at pro-actively seeking customer impacting information and data. Ability to interpret, act and update data effectively and demonstrates exceptional multi-tasking skills. Is able to identify and handle work with minimal supervision.
Demonstrated strong interpersonal skills, analytical skills, attention to detail, follow-up skills.
Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality. Superior customer service skills; ability to react quickly and decisively to resolve customer issues in a professional manner.
Demonstrated ability to work calmly in a fast-paced team environment; manage special projects without compromising other responsibilities
Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities.
About the Company
(FLEETCOR (NYSE: FLT) is a leading global provider of specialized workforce payment products and services including fuel cards, fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world. FLEETCOR has been recognized as the 14th most innovative company by Forbes Magazine. Founded in 2000, FLEETCOR generates more than $2.28 billion in revenue and employs more than 7,000 valued associates worldwide.)
Stored Value Solutions, a subsidiary of FLEETCOR, has been a trusted provider of gift card and stored value services for over 25 years to the world's leading retail brands. Our clients are located in more than 50 countries worldwide and we provide support in more than 26 languages and currencies.
Equal Opportunity/Affirmative Action Employer
If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
Healthcare's helping hand.
Enjoy what you do while contributing to a company that makes a difference in people's lives. CHG Healthcare, in Salt Lake City, UT, is one of the largest providers of healthcare staffing in the country. Through our trusted brands – CompHealth, Weatherby Healthcare, RNnetwork, Foundation Medical Staffing and Global Medical Staffing – we provide temporary and permanent placement of healthcare providers all over the country. We touch the lives of millions of patients every year. When your day-to-day routine contributes to this important work, it's easy to get excited about what you do!
The primary scope of this role is to support the administration of Single Point of Contact (SPOC) client communication channels and maximize the effectiveness of all service delivery systems. Must possess a sense of urgency, as time-sensitive data and accuracy is vital in this position. Recordkeeping, business analytic skills and ability to prepare and facilitate client facing meetings are essential.
We're looking for people who:
Facilitate calls/meetings, clarify and resolve problems while maintaining strong internal and external relationships
Update and maintain all SPOC Excel and SharePoint spreadsheets with utmost accuracy on a daily basis
Contribute to a positive culture that fosters continuous process improvement and provide insight with best practices
Create, interpret and present various reports to internal and external clients
Quarterly travel for client visits
Provide insights regarding business decisions regarding client contracts, amendments and process improvement
Drive effective communication with all sales and business partners to ensure maximum deliverability, grow market share and meet/exceed sales goals
Perform Single Point of Contact (SPOC) project related research, data and slide deck presentations with minimal guidance
Strong proficiency with entire Microsoft Office Suite, familiarity with Salesforce and various database programs with a dedication for accuracy and attention to detail
Comfortable with client facing presentations and public speaking in a highly professional environment
Ability to collaborate and drive results within a team environment
Solutions oriented capabilities for quick problem solving and critical thinking
Ability to create, process and present large amounts of documentation and business analytics
Excellent organizational and prioritization skills due to high level of multi-tasking requirements
Ability to travel annually to showcase CHG business proposals, analytics and core values
College level education or equivalent work experience
Minimum of 3 years' experience with databases, business analytics and client facing presentations
High-level experience with building business relationships and team collaboration
Work experience in healthcare or staffing industries with medical terminology knowledge
Experience in project management
In return, we offer:
Competitive pay + bonus
Comprehensive training—we rank No. 3 among the world's top training organizations
Medical, dental, vision, and 401(k) matching
Generous paid time off and holidays
Retirement planning and savings options
On-site health center
Ability to make an impact in the communities we serve
At CHG, we foster an environment where our people feel free to be themselves. Our core values—Putting People First, Growth, Continuous Improvement, Quality and Professionalism, and Integrity and Ethics—guide us daily to work hard and enjoy what we do! We're committed to growing our company and are always looking to promote from within. This is an ideal time to join our team.
To learn more about our company and culture, visit us here.
How to Get Started
To have your resume reviewed by someone on our Talent Acquisition team, click on the "apply" link at the top of the screen. Or if you happen to know of someone who might be interested in this position, please feel free to email them the job description by clicking on the "Email to Friend" link, also at the top of the screen.
We are an Affirmative Action/Equal Opportunity Employer
We are an at-will employer
Division: Best Vendors
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
This purpose of this position is to provide support to Client Managers for program projects and client initiatives, escalated service calls, ongoing client management and manage lower-volume clients. This position allows the Client Managers to be more proactive and build and sustain their client relationships, and handle larger pieces of business. This position works closely with Client Managers and Operations to facilitate work flow, and assists with execution of projects and new client programs to ensure successful and timely implementation. Involves direct client relationship support of other's clients, and direct client management of assigned clients.
Act as first level escalation for the customer service team on unresolved client issues, by communicating with client contact, Field Support Specialist, and/or Field Support Partner
Manage, communicate and resolve issues such as installation delays, service problems, pricing or rate issues, etc., that may occur
Resolve disputes between client locations and vendors by working with internal team members
Manage projects such as new store openings, new client rollouts, client requests (i.e. technology, healthy, green initiatives) and existing client program changes to ensure deadlines are met
Evaluate project deliverables to ensure client acceptance
Identify and communicate as necessary issues such as project delays, installation delays, service problems, pricing or rate issues, and other problems that Client Managers need awareness of
Discuss project status, completion, success metrics, issues, client and team satisfaction during internal meetings (scheduled and ad hoc)
Communicate the client's expectations to operations and customer service
Determine internal resource requirements of projects based upon project needs
Communicate directly with client contact regarding status, issues, delays, questions, etc.
Establish and communicate a usable and well-communicated schedule
Provide project status summary reports and updates to Client Managers and other team members
Track and report on percentage complete, project metrics and issues
Keep an accurate risk tracking document (i.e. issues/barriers to completion/road blocks)
Communicate effectively with Operations Team to discuss alternative options/solutions
Manage assigned lower-volume clients and build client relationships
Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and Best Vendors financial performance.
Build, maintain and sustain relationships with assigned clients
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Appl
Keenan & Associates is a successful insurance brokerage and consulting firm meeting the insurance needs of hospitals, public entities and California school districts. Keenan specializes in providing consulting services in the areas of: employee benefits, workers' compensation, loss control, financial, and property & liability. We have seen continuous growth and success, and are positioned to lead the industry into the 21st century.
We currently have an exciting career opportunity for an Account Coordinator, located in Riverside, CA. The Account Coordinator will provide client administrative services to assigned P&C book of business as well support to Account Executive, Account Manager and Claims Analyst.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- P&C Client Servicing Responsibilities including but not limited to:
oProcessing certificates of insurance
oAuto ID cards
oRenewal Questionnaires, Applications
oInvoices / Aged Receivables
oProgram Database maintenance and proficiency (Salesforce, P&C Bridge, KSS/KSC/KSP)
oPrepare and/or print Power Point presentations, spreadsheets, documents, etc.
oPrepare Program Summary Binders
oAttend client meetings, as assigned
- JPA Administration Responsibilities including but not limited to:
oJPA meeting coordination include preparation and distribution of agendas and minutes
oVerify JPA meeting quorums
oPrepare, distribute and maintain JPA Administrative Guides
oFrom 700 and Secretary of State Filings
- Administrative Support including but not limited to:
oCoordinate conference calls, travel arrangements, client lunches, dinners and/or meetings
oReceptionist coverage (as assigned depending upon branch office)
oFace Call Entries
oFiling (electronic and manual), proofreading, photocopying, etc.
oAll other administrative duties support as assigned
MINIMUM SUGGESTED QUALIFICATIONS: 2 years administrative experience and Property & Casualty License (if not licensed must secure within 1 year from date of hire and maintain the license); excellent written and verbal communication skills; excellent organizational skills; excellent typing skills and working knowledge of Microsoft Office; accurate and detail oriented; high energy level; ability to work under pressure; participation in continuing education programs (preferably group-insurance related); flexible hours;
SOFTWARE: Microsoft Office suite;Word, Outlook, Excel, PowerPoint.
Keenan provides a competitive compensation and benefits package. We encourage teamwork and employee initiative - people working together is what makes Keenan a success.
We invite you to share in the commitment of preserving our warm tradition, reputation and dedication to our clients. After all…What you do makes a difference!
Please apply online at www.keenan.com/careers . For more information, visit our website at www.keenan.com
Keenan provides equal employment opportunities (EEO) to all employees and applicants for employmen
OP - Operations
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG PC Global Services, Inc
The Service Coordination Team is primarily a servicing department for Insured, Brokers, Underwriting and the Claims Engagement Team Account Managers. The Account Service Coordinators are the first point of contact on our core accounts and are responsible for set-up and servicing of the accounts. Coordinators also process and coordinate file reviews, file audit requests providing administrative support as needed to their assigned regions.
The primary skills required for an Account Coordinator are:
Excellent communication and customer service skills
Strong analytical and problem solving skills
Critical attention to detail
Insurance related experience
Ability to work independently
Ability to work independently and in a team environment
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
ACCELERATE HERE. SHAPE THE FUTURE OF SUPPLY CHAINS.
As one of the largest third party logistics (3PL) providers, we help people around the world get the products they need, when they need them. We have big plans, and shaping the future takes a team as diverse as the world's supply chains. If you thrive in a fast-paced environment, and are energized by solving challenging problems and owning your success, join our industry leading team of supply chain experts as we drive the industry forward.
ABOUT THE ROLE
As an Account Coordinator, you play a critical role in executing business for our customers. You'll build relationships with customers, and partner with Account Managers to ensure customers' needs are met. Leveraging our proven processes and innovative technology platform, you'll ensure orders are entered and appointments are scheduled, manage shipments and solve challenging problems.
WHAT YOU'LL DO
Respond with a sense of urgency to solve problems and identify opportunities to improve operational efficiency
Build relationships and communicate shipment updates effectively to provide a positive customer experience
Analyze customer inquiries, make informed decisions, and provide quality and timely updates to your customers
Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data and meet customer expectations
WHAT YOU'LL NEED
Ability to persuade, motivate, influence and negotiate with others
Ability to work in a team environment, while also delivering independent results
Excellent verbal and written communication skills
Commitment to executional excellence and outstanding customer service
Strong prioritization and multi-tasking skills
High School degree or GED equivalent required; Bachelor's degree a plus
WHAT WE OFFER
- Comprehensive onboarding
- Our investment in you begins on day one. Launch your C.H. Robinson career with our virtual ACCELERATOR onboarding program. By learning more about C.H. Robinson, and our technology, processes and culture, you'll gain the knowledge, skills and confidence to be successful in your role.
Competitive, robust pay and benefits package including: medical, dental, vision, life and disability insurance, prescription drug coverage, retirement plans with company match, paid time off and paid holidays, charitable giving match and employee stock purchase program
Career development and advancement opportunities
Opportunities to give back to the communities in which we work and live
High-energy, collaborative work environment
For more information, visit http://www.chrobinson.com or view our company video.
EQUAL OPPORTUNITY EMPLOYER
- Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Arthur J. Gallagher & Co.,one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.
Gallagher Benefit Services, Inc. (GBS) consistently stands out in a competitive marketplace as an employer of knowledgeable, highly skilled and competitive talent. We are a company that touches businesses and their employees on a personal level. At the core, our job is to help protect the health and well-being of employees and their families and provide for their financial security – all while allowing employers to attract and retain the people they need to grow and succeed. As you consider the value of working for Gallagher Benefit Services, remember your talent, winning attitude and strong performance will be highly valued and will maximize your future potential.
Primarily focused on providing support to Sales and Account Management team on activities related to marketing, sales, and service of client and prospective client accounts.
May be responsible for service/claim issues relating to clients/accounts in order to assist client facing Account Managers/Producers with such things as service inquiries, claims, billing, and/or administrative issues.
Will coordinate and communicate team workflow and scheduling to maximize effectiveness of team efforts toward relationship building and client retention.
Staff at this level work under direct supervision and generally perform work for clients of low to moderate complexity, with little discretion or decision-making capability.
Involves no client geared travel with minimal face-to-face client interaction.
May ultimately be assigned direct responsibility over a small group of clients for hands on training purposes.
1 or more years experience in Client Coordination and/or Claims Management
Excellent verbal and written communication skills
Able to quickly determine critical issues
U.S. Eligibility Requirements:
Interested candidates must submit an application and resume/CV online to be considered
Must be 18 years of age or older
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Sony New Media Solutions (NMS) provides complete digital supply chain solutions to power a new era of media consumption. Major film studios, broadcasters, music labels, game companies, software providers, and other content providers rely on our Media as a Service (MaaS) Ven.ue for innovative technology to keep pace with rapidly evolving consumer demand and emerging multi-channel distribution models. Our market insight, proven expertise across both physical and digital media, and strategic partnerships throughout the industry enable us to provide unmatched end-to-end services that deliver the speed, efficiency, and quality required by today's digital media businesses and the audiences they serve. Built on our foundation as the world's leading digital supply chain and logistics provider, Ven.ue offers an immersive interface and a flexible MaaS model. Everything from rights management, content preparation & ingest through to authoring, global distribution, broadcast playout and OTT with fully integrated merchandising and commerce. Ven.ue provides a single solution to distribute your content to thousands of destinations around the world while creating a unique personalized experience for your consumer.
Sony is looking for a full-time Account Coordinator to join our team in Marina Del Rey, CA. This position requires a self-motivated individual with excellent written and oral communication skills and experience.
Receive, enter, and monitor media orders placed
Support troubleshooting of client service issues and oversee their resolution
Collect and report on important business metrics
Maintain an ongoing awareness of all services, rates, policies, and procedures
Ensure we meet the highest standards of service delivery as defined by our service level agreements
Shepherd new partner and client onboarding
Complete additional duties as required
Ability to communicate clearly and concisely by email, phone, and in person with a high degree of professionalism
Outstanding organizational skills managing multiple tasks against deadlines
Ability to take ownership of issues and coordinate their resolution with internal and external groups
Strong familiarity with Microsoft Office applications, including Outlook, Word, and Excel
Media production and/or distribution experience preferred
Sony is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or membership in any other legally protected category.
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