Account Information Clerk Job Description Sample

This position is from M – F 9:00pm to 1:00am.

Parallon is one of the country's largest premier revenue cycle partners, with more than 15,800 employees serving 600 hospitals and 3,000 physician practices. Annually, we collect more than $41 billion and interact with 37 million patients. Our track record of results is among the best in the industry. We serve hospitals, physician practices and healthcare systems by bringing deep operational knowledge and tailored revenue cycle solutions so that providers can focus on fulfilling their mission.

Job Summary – The Health Information Management Clerk is responsible for retrieving and reconciling medical records and loose documentation from ancillary departments and nursing units. Other duties may include routine data entry of unbilled reason codes (URCs), timely scanning and indexing of late loose documentation, assisting with release of information (ROI) requests, answering phones, processing accounts assigned to the facility's Horizon Patient Folder (HPF)/ McKesson Patient Folder (MPF) work queues and processing HIM mail. This position may work a day or night shift, and may work with limited supervision, depending upon the staffing needs of the facility HIM department.

Duties (included but not limited to):

• Retrieves discharged medical records from various nursing units and ancillary departments through the hospital and reconciles them using MEDITECH compiled reports and/or automated reconciliation to ensure that all records are accounted for and ready by the deadline for daily pickup by the courier.

• Places reconciled records in the designated courier bins for the HSC courier to retrieve and deliver to HSC Document Imaging.

• Batches, labels and routes loose reports, late charts and/or late documentation to HSC Document Imaging.

• Scans and indexes loose reports/documents that are identified as critical to coding and prioritize them according to policy.

• May perform routine data entry to assist in updating applicable unbilled reason codes (URCs) into appropriate systems (HPF/MPF, MEDITECH, Reconciliation Tool) if chart not received/reconciled within established timeframes.

• Coordinates the retrieval and printing of medical records from storage, as well as the storage, archival and record retention of documents and/or other Alternate Media that cannot be scanned into HPF to include monitor strips (e.g. fetal monitor strips, EKGs, etc.).

• Assists customers with ROI requests, ensuring the validity and authorization of the request, routing to C I O X, and processing urgent requests on a limited basis

• May assist with the physician suspension process by printing, stuffing and sending out notice letters when directed, making reminder calls, or recording suspension data in MEDITECH.

• Processes facility specific HIM mail as applicable.

• May assist with physician questions related to HPF and the physician portal or other issues that may arise.

• Maintains or exceeds established productivity and quality standards.

• Practices and adheres to the Company's Code of Conduct philosophy and Mission and Value statement.

• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment, work structure/processes, or requirements positively and proficiently.

• Communications – communicates clearly, proactively, and concisely with all key stakeholders; able to maintain effectiveness when dealing with difficult situations or people.

• Customer Focus – ensuring that the customer perspective is a driving force behind decisions and activities; implementing services and practices that meet the customers and organization's needs.

• Initiating Action – takes prompt action to accomplish objectives; responds quickly and

independently, and takes action that goes beyond the job requirements in order to achieve objectives.

• Managing Work – effectively managing one's time and resources to ensure that work is completed efficiently.

• Quality Orientation – accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

• Work Standards – setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments.

• Computer Proficiency - Must demonstrate proficiency in computer skills and some knowledge of regulatory compliance.

EDUCATION

• High school diploma or equivalent required

EXPERIENCE

• 1 year experience in an office or hospital environment preferred. Previous experience in the handling of patient health information and/or medical records is strongly preferred.

PHYSICAL DEMANDS/WORKING CONDITIONS

Requires prolonged sitting, some bending, stooping and stretching. Requires eye‐hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Responsibilities may require lifting papers or boxes up to 50 pounds with assistance on occasion. May be expected to push or pull 50 pounds on occasions. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

OSHA CATEGORY

The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.

Parallon/HCA is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.

Summary Benefits Supplemental Questions

THIS POSTING MAY CLOSE AT ANY TIME ONCE A

SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

Answer and screen all incoming phone inquiries. Provide general information and direct questions to the appropriate destination. Receive and distribute all incoming mail for department, perform limited physical file maintenance, prepare all realty property documents for return to filer, and assist manager with issuing Beer and Wine Permits.

Essential Duties and Responsibilities:

• Directs incoming phone inquiries to the appropriate destination if unable to provide answers.

• Distributes incoming and prepares outgoing mail.

• Retrieves and distributes case files for Civil and Probate Courts, as well as Financial Statements.

• Produces and issues receipts for certified copies.

• Assists in the review of all Beer and Wine license permit request.

• Assists in the requisition and distribution of supplies.

• Reviews results from all local option elections and makes appropriate changes to maps.

• Coordinates updating of GIS map information.

• Performs all other related duties as assigned.

Minimum Requirements:

• High School diploma or equivalent.

• Minimum of one (1) year clerical work experience.

• Must demonstrate proficiency with keyboarding.

• Familiar with Microsoft Office.

• Ability to work with numeric filing systems.

If hired, you must provide proof of educational attainment at new hire processing

Tarrant County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications in the past seven years and may include credit reports, motor vehicle records, employment records and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually.

While performing the duties of this position, the incumbent is regularly required to sit, stand, walk, bend, stoop, push and pull.

The ROI Clerk (Release of Information Clerk) is responsible for processing all incoming requests for medical records such as duplicating records, retrieving documents from electronic health records, duplicating work from Radiology files, and other duties as assigned.

PRINCIPLE ACCOUNTABILITIES include the following. In this position, either directly or through others, the incumbent will:

• Order, pull and duplicating records from paper charts

• Retrieving documents from electronic health records and saving to a CD

• Distributing work created from duplicated Radiology imaging, if requested.

• Ensure valid authorization is present to complete ROI requests.

• Providing customer service to VA Veterans and associates.

Additional responsibilities and duties may be assigned.

Duplicating records from paper charts typically includes the following processes. Actual steps may vary depending upon the client's unique requirements:

• receiving assembled records and matching with requests
• reviewing the request for verification that it meets client and legal requirements for release
• notifying client or requestor if the request is not compliant with defined requirements
• identifying what needs to be released in accordance with request
• disassembling the record and copying documents in accordance with request
• notating missing dates of service or reports not available as requested on the release
• reassembling the record and returning it to the appropriate Representative for filing
• duplicating paper to paper or paper to electronic file for release on electronic media such as a CD
• preparing documents to be mailed from government mail facilities
• work flow monitoring and performance reporting.

KNOWLEDGE/EXPERIENCE/SKILLS: Minimal requirements for education, knowledge and experience:

• High School Diploma or GED

• Familiarity with medical terminology

• Working knowledge of ROI laws

• At least 6 months of medical records experience (may include photocopying, processing, filing or ROI)

• Excellent written and verbal communication skills

• Ability to work independently, follow detailed instructions with little supervision

• Detail-oriented.

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS: This position requires the ability to perform the essential duties and responsibilities in the following environment:

• Excellent customer service

• Basic computer skills

• Ability to lift/carry 25 lbs

This position description has been prepared to assist in defining job responsibilities, physical demands, working conditions and skills needed. It is not intended as a complete list of job duties, responsibilities and/or essential functions. This description is not intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under their supervision. SourceHOV retains and reserves any or all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. Additionally, SourceHOV is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age sex, national origin, veteran status, creed, ancestry, sexual orientation, gender identity, domestic partner status, marital status, disability, weight, height or AIDS/HIV status.

Exela is a proud sponsor of the 100,000 jobs Mission to employ America's veterans. We believe that hiring veterans is not only the right thing to do for veterans, but it's a great thing to do for our business. Our Nation's military veterans represent the best this country has to offer and they bring meaningful skills to the workplace. Additionally we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identification, disability or veteran status.

EOE/Minorities/Females/Veterans/Disabled

Salary Range: $28.36 - $34.59

Summary of Duties: The Health Information Clerk maintains daily workflow, ensuring that reports and records are received, prepped, scanned, and distributed in a timely efficient manner to avoid delay in further processing and to meet established requirements. This position will perform various Health Information Management Department functions including responding to medical record requests; prepping and scanning records; birth certificate processing with other duties as assigned.

Educational Requirements:
High School graduate required. Satisfactory completion of a course in medical terminology.

Experience Requirements:
Previous acute care hospital Health Information Management Department experience required.

Previous experience with imaging equipment desirable. Keyboard proficiency is required.

Special Skills or Abilities: Knowledge of medical record content/documentation requirements.

Familiarity with applicable laws regarding confidentiality and release of information. The ability to work well and communicate effectively with persons of varying educational and cultural backgrounds.

ENTRY REQUIREMENTS: Education: ############## High School graduate or GED equivalent is required.

Secondary level courses in medical or business programs are preferred

.

Successful completion of a Medical Terminology class required within the first

6 months of HIM employment. Work Experience: ############## A minimum of one year clerical experience preferably in healthcare, but not required.

Experience handling multiple telephone calls

.

Basic typing

/keyboard/computer skills

Experience in any of these applications is preferred:

Outlook PowerChart Chart tracking/deficiency system Scanning STAR MPI Electronic Birth Certificate Capabilities Required to repetitively bend, stoop, lift and file large stacks of charts.# Walks or stands much of the time. Ability to solve problems effectively and independently Ability to effectively communicate and listen in a tactful and understanding manner Basic typing/keyboard/computer skills Ability to work at a pace that achieves both a high quality and quantity of product Works under general guidance Organizational Relationships Reports to Manager of Medical Record Services.

SPECIFIC DUTIES:# #Employee should be capable of being trained to perform all below duties as assigned. Supports the Mission, Vision and Values of Munson Healthcare. Embraces and supports the Performance Improvement philosophy of Munson Healthcare.

Promotes personal and patient safety. Meets expectations outlined in Commitment To My Co-workers. Uses effective customer service/interpersonal skills at all times.

Safety is a self-responsibility.# Know the physical requirements of the job and work within those guidelines.# Perform job duties safely at all times, utilizing learned body mechanics and transferring/lifting techniques.# Plan your actions to promote safety.# Report any unsafe situation/equipment according to hospital procedure.# Assists with training of new employees. Provide shift-to-shift report for oncoming clerks. Perform quality improvement audits as requested.

Sort U.S. mail. Assist with customer service, including Operating Room corrections/providers. Provide back up to file clerks when needed.

Assist with death certificate process. Perform other duties and responsibilities as assigned. BIRTH CERTIFICATE (General Office) Complete and submit a legal birth certificate for all newborns born at Munson Medical Center or Affiliate Hospitals and subsequently transferred to Munson.# Communicate with physicians and staff regarding completion of the certificate as needed.

Interview parents for the completion of the legal birth certificate. Coordinate and complete acknowledgement of paternity forms when necessary. Communicate and educate parents of a newborn about legal requirements regarding birth certificate completion and/or acknowledgement of paternity forms completion.

Abstract medical record data when necessary for the completion of the certificate and acknowledgement of paternity papers. Enter the information into the Electronic Birth Certificate computer system and generate the necessary forms. Maintain a Notary status.

ARRANGEMENT (General Office) Applies knowledge of the arrangement orders for the following types of medical records: ############### Inpatient Distinguishes reports/forms that are not necessary to maintain on the record and/or are duplicates and/or need to be forwarded to back to the originating department or the Medical Staff. Routes records to appropriate locations based on protocols to ensure timely completion and coding/billing. Communicates utilizing appropriate medical terminology and abbreviations.

Identifies Medical Staff members/signatures and their roles during a specified patient encounter. Investigates all delayed or missing records with originating department. REQUESTS FOR RELEASE OF INFORMATION AND/OR RECORDS (General Office) Release medical information to other healthcare institutions via the phone or fax.

Respond to calls from Insurance Companies for dates of service. Route phone calls to correct Department of need, in and out of our Department. Receive requests for records from departments treating patients within the house.# Determine the appropriate record type/discharge date to meet the needs of the customer and create the record request slip for retrieval.

In the absence of a File Clerk, pull and deliver record for patient care. QUALITY CHECK OF SCANNED DOCUMENTS (General Office) Perform quality checks on documents scanned into Powerchart FAXING OF DISCHARGE MEDICATION RECONCILLIATION FORMS Fax all completed, available forms to documented provider(s). After completion, document on the form: initials/date/time sent/faxed. Place completed form on applicable patient chart in appropriate area. #

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first.

Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™.

Job Summary

Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment. Respond to program error messages by finding and correcting problems or terminating the program.

Provide technical guidance and recommendations to resolve business problems. Refer major hardware/software problems or defective products to vendors or technicians for service. Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment.

Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Talk with and listen to other employees to effectively exchange information. Exchange information with other employees using electronic devices (e.g., Nextel, pagers and two-way radios, email). Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

• Reviews and processes information requests from patients, physicians and other medical professionals, insurance companies, legal requests, and others.

• Review files, records, and other documents to obtain information to respond to requests.

• Communicate with customers, employees, and other departments to answer questions, disseminate or explain information, take requests for release of records and address complaints.

• Keeps current with ongoing or new legislative issues related to the release of information.

• Answer telephones, direct calls and take messages.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Troubleshoot problems involving office equipment, such as computer hardware and software.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

• Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail.

• Inventory and order materials, supplies, and services.

• Maintains the confidentiality of all patient, doctor, and facility information at all times both while on and off duty.

• Actively contributes to the morale and teamwork of the staff and facility and always presenting a positive attitude and patient-minded vision with patient satisfaction as the continuing goal.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent

Proficient in alphabetical filing and terminal digit filing oriented

Knowledge of medical terminology preferred.

Proficient in computer applications (Windows, MS Office, Excel)

Excellent interpersonal communication and problem-solving skills

Ability to work with a variety of customers, patients, lawyers, and other healthcare providers in a diplomatic fashion

Required: High School Diploma and minimum of one year job-related experience.

Data entry required. Medical terminology and prior medical office or hospital experience required. Prior customer service experience required.

Demonstrates ability to follow policy and procedures and ability to independently perform computer functions in both windows and web-based environments. Demonstrates decision-making ability, attention to detail and quality, strong interpersonal skills; team-oriented, and highly organized. HIM Release of Information clerk is responsible for accurately releasing medical records information pursuant to requests from various sources, according to WCHN policies and HIPAA regulations.

Analyze record requests for validity and determine what information needs to be released. Maintains appropriate documentation related to the release of information process. Handles incoming phone calls, acts as HIM Department receptionist and assists walk-in customers. Hours: 40 control hours.

Purpose of Your Job Position

The primary purpose of your job position is to maintain resident medical records and health information systems in accordance with current federal and state guidelines as well as in accordance with our facility's established privacy policies and procedures.

Education

Must possess, as a minimum, a high school diploma or GED.

Experience

• Must be able to type a minimum of 45 words per minute and use dictation equipment. A working knowledge of medical terminology, anatomy and physiology, legal aspects of health information, coding, indexing, etc., preferred but not required.

• On-the-job training provided in medical record and health information system procedures.

Specific Requirements

• Must be able to read, write, speak, and understand the English language.

• Must possess the ability to make independent decisions when circumstances warrant such action.

• Must possess the ability to deal tactfully with personnel, residents, visitors and the general public.

• Must be knowledgeable of medical terminology.

• Must possess the ability to work harmoniously with other personnel.

• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.

• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.

• Be able to follow written and oral instructions.

• Be knowledgeable in computers, data retrieval, input and output functions, etc.

• Must not pose a direct threat to the health or safety of other individuals in the workplace.