Acid Purifier Job Description Samples

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Unified Communications And AV Engineer

Our mission is to help people everywhere find a job and company they love.  We are disrupting an industry by changing how people search for jobs and how companies recruit top talent.
As a Senior UC and AV Engineer at Glassdoor, you will provide the strategy, design, planning, implementation, and day-to-day administration of the corporate AV, VoIP network, video conferencing technologies and their associated network connections.
Responsible for designing, testing, debugging, configuring, documentation, patching, and supporting AV and unified communications solutions.
Interface with vendors and act as a point of contact, communicate functional and technical application requirements, manage vendor deliverables, install and configure purchased software packages, and perform necessary integration tasks.
Must understand how integrated video and in-room audio need to work together.
Work to improve the quality of existing video conference integrations and assist in the development of next generation video conference solutions.
Provide third level support, including being on an on-call rotation during off hours, to diagnose audio and video related issues and perform root cause analysis.
Develop and maintain procedures and standards for team members and our support team
Collaborate with first and second level support team and vendors on production system problems and communicate workarounds.
5+ years experience with global voice systems deployment and maintenance experience
Experience conducting site surveys, designing and installing audio visual solutions.
Advanced AV design experience is desired
Knowledge of networking fundamentals related teleconferencing technologies such as protocols, QoS, switching, routing, VLANs, and VPN
Experience deploying and managing cloud-based video conferencing solutions is required
On-call rotation will be necessary
Experience deploying and managing BlueJeans is a big plus
Experience with Polycom phone systems is a big plus
Knowledge of one or more scripting languages is a big plus
Strong teamwork, collaboration and communication skills
Why Glassdoor?Work with purpose – join us in creating transparency for job seekers everywhere
Glassdoor gives back! Glassdoor is a Pledge 1% member; all employees receive 3 paid volunteer days per year
100% company paid medical/dental/vision/life coverage; 85% dependent coverage
Equity in a late stage startup backed by top-tier VCs
Sunny & peaceful Mill Valley offices located right on the water
Walking, running and biking trails steps away from the office
Onsite gym and fitness classes
Free catered lunch; new menu daily
Paid holidays and flexible paid time off
Your choice between Mac or PC
Dog-friendly office (with dog-free zones if you are so inclined)
Free parking
Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.  

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Unified Communications Purchasing Intern (12729)


Unified Communications Purchasing Intern
Santa Clara, CA
Imagine your work day dominated less by emails and spreadsheets and more time given back to you to do your actual job. At ServiceNow, we are making work life more life like and changing the way the biggest companies in the world are doing business. Our technology helps structure and automate the flow of work to streamline the delivery of services across the modern enterprise so that individuals can have everything they need within their fingertips, just like they do in real life. Why work @ ServiceNow?
Here’s what our previous interns have had to say about working at ServiceNow: I was really glad to have a lot of proper, important work directed my way rather than a bunch of busywork and leftover tasks
A great positive work environment. Everyone is always willing to help out when I have a question.
I have been able to contribute to my team in a way that doesn’t just feel like I’m doing busy work, but that I’ve been helping make a real impact on the company.
I have always said the best aspect of ServiceNow is the people, and that has continued to be true in every department and every team with which I have had the privilege to work with. 
What You’ll Be Doing:
Managing infrastructure hardware, software, and circuit orders. Processing inventory, creating purchase request, vendor management, telecommunications billing, and asset management. Interacting with teams on project needs and deliverables.
Be enrolled in a college/university with a general understanding of accounting/purchasing concepts and principles.
Strong organizational skills
Exceptional attention to detail
Ability to meet tight deadlines
Willingness to learn to thrive in a multi-project environment
What’s it like to work @ ServiceNow?
Career growth is a way of life at ServiceNow; our managers truly develop employees. Add new skills to your resume, take on new challenges and discover your full potential.  
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.

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Unified Communications Engineer #Cisco #Ccnp #Ccie #Nyc #Engineer

The Tier 3 Engineers are experts in their fields and are responsible for assisting both Tier 1 and 2 Engineers in resolving advanced and/or high-impact technical issues and for taking ownership of highly complex and business critical issues.  They will be responsible for coordinating replacements of various hardware components, software repair, diagnostic review, testing, reproduction and testing of workarounds for the sole purpose of troubleshooting and finding a solution to the problem.
Serve as a backup for level-1 & 2 engineers in the following capacity when needed

  • Review and acknowledge alarms and assess the impact and severity
  • Field customer calls via an ACD customer service queue, collect detailed information from the client and assess the impact and severity of the reported issue
  • Create and accurately categorize incidents base on proactive alerts or client calls
Successfully manage client expectations
Advanced incident troubleshooting & remediation for issues including, but not limited to:
  • TDM and IP Voice Gateway Troubleshooting (Platform and Signaling)
  • Call Flow Issues Affecting Various UC Platforms
Configuring and Troubleshooting Advanced Features on UC Platforms:
  • Highly complex Moves, Adds, Changes and Deletions (MACD) or Batch Processing Requests
  • Device Availability Issues
  • Upgrade, Compatibility and/ or Interoperability Issues Between UC Platforms
Vendor Escalation and High Priority Case Management
Developing and implementing creative and sensible solutions to problems
  • Extensive understanding of the Unified Communications Suite, provisioning, installation, configuration, maintenance, and troubleshooting for Cisco Unified Communications Manager, Cisco Unity Connection and Cisco Unity in large, enterprise deployments with multiple nodes
  • Expert-level experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/T1, analog FXO/FXS, Cisco Unified Border Element, media resources and SRST/SRSV
  • Expert-level experience with Cisco Unified Contact Center Express; including but not limited to UC Manager integration, basic scripting and high availability clustering
  • Experience with Cisco audio and video conferencing solutions
  • Solid experience with CME/CUE
  • Solid experience with Cisco Unified Presence application with various client application integration:  Cisco Unified Personal Communicator, Microsoft Office Communicator, etc.
  • Solid understanding of IP networking
  • Remain highly informed on industry best practices applicable to the responsibilities of this position, through professional publications, outside contacts, and ongoing professional development
Relevant Certification(s)
  • Bachelor's degree preferred.
  • Active Cisco CCNP-V or CCNP-R&S certifications required
  • Active Cisco CCIE-V or CCIE-RS certifications or CCIE track milestones defined and agreed too
  • Commitment to become an SME in at least one emerging technology:
Data Center
Routing & Switching
Cisco Voice & Telepresence Video
  • Commitment to provide cross training to your peers on SME technologies
  • Attain Cisco or non-Cisco certifications and specializations, as discussed with the Management
3+ years of relevant work experience/ Unified Communication Design, Implementation & Support
Excellent verbal communications and written documentation skills are required
Strong time management & organizational skill
Ability to multi-task and meet deadlines
Skilled at communicating detailed information to appropriate parties
Strong troubleshooting skills
Ability to document complex problems effectively separating key issues
Prior implementation experience is a plus.

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Cisco Unified Communications Technical Architect With Uccx Experience

Our direct client has a full time perm opportunity available to candidates who are eligible to accept direct employment.  I will need your updated resume along with your salary requirements.  If you are out of state please confirm that you are open to relocation and eligible to accept direct employment.   I will follow up with a call to discuss the details with you.
Recruiter:  Patti Lalley  (908) 781-5300 ext. 235
- Morristown, New Jersey
Position:  Cisco UC Technical Architect - Full Time Perm
Salary :  Negotiable(Compensation will depend on experience and certifications)
Position Description/

The Technical Architect in Unified Communications – Is a subject matter expert in a Cisco Unified Communications and related technologies who advises clients on best practices and approaches to UC solutions and supports mid-sized to enterprise customers.  Assists with pre and post-sales meetings with clients determining project scope, technical options and requirements.  Works with the sales team and Business Analysts to determine how technology can help clients meet their business requirements.  Leads teams of Engineers on projects and provides technical leadership to less experienced engineers.  Responsible for complex testing and analysis of all networking devices, including routers, switches, firewalls, and software would be used in today’s environment.  Utilizes software and hardware tools, identifies and diagnoses problems and factors affecting performance. Provides technical leadership to internal company initiatives.   They analyze, test and recommend new solutions in support of product development initiatives.  Participates in the recruiting and technical interview process. 
General Characteristics:
-      Uses creativity, foresight and mature judgment in anticipating and solving unprecedented problems.
-      Makes decisions and recommendations that are authoritative and have an important impact on extensive organizational activities.
-      Sets priorities and reconciles directions from competing interests.
-      Works on designs & processes with complex features.
-      Receives administrative supervision with assignments given in terms of broad objectives and limits.
-      Identifies customer business outcomes as they relate to client’s current product offerings.
-      Keep up with latest technical, operational and IT related business trends.

  • Develops standards and guidelines.
  • Leads the organization in a broad area of specialization or in a narrow but intensely specialized field.
  • Confer with clients’ IT staff and applies system analysis techniques and procedures to determine hardware, software, or systems functional specifications. 
  • Advise clients on alternate methods of solving needs or problems or recommends specific solutions.  Solutions may require business modeling or analysis and may include cost structures and justification processes.
  • Act as technical lead, directing the plans and activities of others assigned to the project.  Provide technical leadership and coaching to other Engineers.
  • Creates standards and conducts troubleshooting analysis to ascertain problems. 
  • Conducts all phases of information technology projects such as new technology research, and state-of-the-art network implementation. Configures and deploys systems (physical and virtual) equipment including server hardware and software, network management tools, email, SMS, Linux/Unix, SANs, NAS, backup and security solutions.
  • Assists in business development efforts by performing needs assessment and recognizing opportunities.  Writes proposals which may include staffing and equipment requirements, planning, and cost analysis.  
  • Meets all Senior Engineer requirements.
  • Attends tech conferences to learn about industry trends and releases of new technologies.
  • Mentors and advises other engineers
  • Develops and provide training to unified communication and network engineers as related to their function in the data center.
BSEE, BSCS, or equivalent
Work Experience:
6-12 years
Technical Skills:
  •          Certification attainment
  •          Task completion volume
  •          Advanced level in the unified communications practice area
  •          Proficient level in one of the practice areas
  •          Intermediate in virtualization practice area
  • Advanced level in UC practice area, particularly UCM, UCCX, Video, Unity, Jabber, SFP.
  •          Advanced certifications including CCNP Voice, CCIE Collaboration.
  •          Two Industry Certifications
  •          CCIE 

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Certified Nursing Assistant At Marana Unified School District

Global Empire, LLC (GHG) is a Healthcare Staffing Company specialized in providing reliable and qualified healthcare professionals for Government contracts nationwide. 
We are seeking an experienced Nurses (RN, LPN, & CNA) for an available contract opportunity to provide services for special need students who require specialized care either at school or on the school bus.  These services are expected to be needed during the standard school year.
Available Positions: RN (Registered Nurse), LPN (Licensed Practical Nurse), and CNA (Certified Nursing Assistant)
Marana Unified School District, 11279 W. Grier Rd., Marana, AZ 85653
An example of the patient care required and hours of care required:
· Monday through Friday from 8:30 am – 4:30 pm and Friday as this would include the bus ride to and from school.  Hours could vary as not all school schedules are the same. 
· Vent monitoring and care as needed, vent sensitivity per physician orders.
· LTV 1000 Settings: R=12, PEEP+5, TV=800ML, PC=25, IT=1.0
· Change TRACH as needed for malfunction or displacement.
· Activities up to 1 hour at school as physical therapy tolerates.
· Suction as needed.
· Personal care as needed.
· Monitor 02 SATS.  Room air or 02 to keep SATS>92-96%.
The School Nurse may provide services for up to 45 hours per week, (except for days in which school is out for holidays and/or school in-service training).
Services shall be those covered in the individual’s IEP and those orders issued by a physician’s orders.
In addition to the possibility of emergency tracheotomy tube replacement, the students may need frequent suctioning, ventilator monitoring, oxygen administration, and toileting, transfer and feeding assistance.
Upon arrival at school, nurse would check in with classroom teacher on a daily basis.

May be required to assist the student with instructional tasks in the classroom and with the use of assistive technology devices, and mobility assistance during the day.
Shall compile case history data, if requested for those students where additional family history, health history, and early developmental history are deemed appropriate.
The successful bidder shall complete daily session notes and attendance records for each student.  A copy of the daily session documentation for each student must accompany each invoice for the service billed on that invoice, or as determined by the District.
PLEASE NOTE: The CNA’s do not provide assessments, they provide direct services to students.  All education assessments, identification and paperwork are completed by the licensed LPN/RN.
The CNA’s do not provide assessments; these individuals provide direct services to students.  All education assessments, identification and paperwork are completed by the licensed LPN/RN.


License: Applicants must have active, current State registration as a RN, LPN or CNA. 
Education: Degree or diploma from an accredited professional nursing or nursing assistant program. 
Life Saving Certifications: Current certification in BLS.

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Senior Unified Communications Engineer

Type: Contract 
Duration:  12 months​​​
We are currently looking for a Senior Unified Communications Engineer to join our team in Nashville, TN.   The successful candidate will provide subject matter expertise and vendor management for several installations in parallel.  They must be able to manage several large IP Telephony deployments in parallel while maintaining high customer satisfaction and achieving project timelines and milestones.

Job responsibilities include the following:
  • Understand User Requirements and find appropriate solutions within the standard design
  • Document gaps between user requirements and design standards
  • Provide subject matter expertise to field and corporate resources
  • Maintain relationships with key constituents in the facility, markets, and divisions
  • Interface and communicate with all areas affected by the project
  • Identify and resolve issues of tactical importance
  • Respond to leadership issues and information requests within defined areas of responsibility as required
  • Create, develop and maintain a customer focus that includes effective working relationships with key corporate and field teams to ensure through and ongoing understanding of project scope
  • Maintains required records, reports, and statistics as directed
  • Shares ideas with the Team Lead in controlling cost and working within the assigned budget
  • Monitors the quality of the project's and vendor's customer service
  • Performs duties with little or no supervision in an independent manner
  • Extraordinary analytical and project experience, very high degree of creativity; in-depth knowledge of the business implications of technical approaches, advanced project planning and coordination skills, superior communication skills, success in subordinate positions
  • Minimum 7 years of experience
  • College graduate preferred
  • CCNA –Voice strongly preferred (but not required)
  • CCNP –Voice strongly preferred
  • Experience implementing and supporting Cisco and/or Nortel systems required
  • Will require traveling (about 25% of the time)
About Parallon Technology Solutions:
We serve and enable those who care for and improve human life in their communities.  We are committed to providing cost-effective solutions for our clients so they can maximize their investments and deliver better patient care. Parallon Technology Solutions, LLC. provides EHR implementations, IT help desk, application support, IT managed services, hosting, technical staffing and strategic IT consulting services to hospitals, outpatient facilities, and large physician groups nationwide. With a team of over 400 clinical, financial and technical professionals, PTS has implemented EHR systems in more than 300 facilities. PTS offers staffing and remote support services for all major EHR acute and ambulatory platforms as well as their ancillary applications.​​


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Campaign Manager: Unified Governance

Mission: Leader acts as the overall demand generation leader for segment area.

Must possess knowledge of the business and be able to aid in crafting the message. As the leader of the project, campaign manager should drive the strategy and guide the team through design, deployment, measurement & optimization. Must possess a deep understanding of cohorts and audience(s) and be able to provide ongoing optimization of the tactic mix (digital vs. events. vs. email outbound, etc). Must have a deep knowledge of marketing automation, response lead management and how our technology will help the campaign to achieve expected results.

Digs in and understands data and provide insights and outcomes based on the data. Activates data scientists to help increase demand and achieve faster ROI. Understands and aids team in linkage of demand gen to pipeline.

Role & Responsibility Summary: Demand Gen Leader: Ability to lead end-to-end project (campaign) guidance and management from top level (BU DG framework) all the way through project build, execution, testing, optimization and insights/outcomes to achieve total bus pipeline/revenue objectives, marketing objectives & ROI targets.

  • Routes to Market: Modify campaigns & mix to align to RTM strategy + Business Knowledge:

    Understand the marketing intelligence behind the segment + Digital Client Experience: Understand how to create & execute compelling end-to-end digital client experiences. Extend / link to events.

  • Tactic Mix: Use digital and non-digital tactics at each stage of the buyer’s journey; Create investment plan across POE + End-to-End Execution:

    Understand all components that lead to execution – design, deploy, measure, optimize + Response & Lead Management: Understand, define and execute end to end lead management across buyer journey. Includes front end campaign instrumentation, use of scoring tools/logic, results/ actions with IOTs to meet marketing objectives (create & influence) + Marketing Automation:

    Understand Unica 9.1 / marketing automation capabilities. Leverage capabilities to prepare/evolve campaign, how to glean actionable insights/outcomes from results to optimize the project for maximum return and deployment effectiveness + Collaborative Influence: Influence and drive diamond squad and other constituents (sales, IOTs, CHQ) to meet objectives Data Dog:

    Love data and use analytics to constantly measure and optimize campaign performance. Activate data scientists & analytics community to work on your behalf. Understand & link sales & marketing data.

  • Measurement & Analytics: Ensure measurability across buyer journey.

    Set objectives / KPIs. Establish baseline.

  • Optimization & Testing: Know what tools to use aligned to KPIs. Test, Test, Test.

  • Campaign Efficiency & ROI: Enable and drive campaign efficiency & ROI metrics to modify investment levels and drive overall campaign strategies Campaign Anthropologist: Gain deep insights into our clients and apply to campaign design

  • Client Centricity: Apply deep client insights to campaign design

  • Tailor marketing based on customer type selection and data DPT-1 Bachelors Degree Marketing & EcoD

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Associate Unified Communications Engineer

Supervisory Organization

Telecommunications Grade


Summary Facility: Lancaster General Data Center: Brownstown Department: Telecom

  • Full-time

  • 8:30a-5p M-F; Occ wknd/hol

  • Day shift This is a two year temporary assignment; benefit eligible. Salary: X05 This position is located in Lancaster, PA.

POSITION SUMMARY: Under the direction of Management and according to established policies and procedures, the Unified Communications (UC) Engineer supports the design, configuration, integration and implementation of Avaya Unified Communications platforms and their related hardware, software and service. The UC Engineer engages with Customers, peer technology team-members as well as Desktop, Helpdesk, Common Application Delivery teams in supporting network and system strategies and services. They will recognize and support an ‘always on’, 24x7, systems services model and participate in the on-call rotation as needed.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: + Configure and install all Avaya Aura Communications hardware, software and adjunct - such as CM, AACC, WFO, IVR, SES, Telco lines or SIP systems.

  • Responsible for system integration of complex Contact Center as a Service (CCaaS) solutions which may include, but not limited to detailed knowledge for the following: Session Border Controls, Avaya UC Platform, Aura Contact Center.

  • Ability to monitor system performance, advanced troubleshooting skills, problem isolation, resolutions and problem escalations as needed.

  • Responsible for performing server administration, system backups, firmware upgrades on voice systems.

  • Provides end user support with direct interaction with the customers for I.T. and Telephone systems.

  • Manages Telco inventory, orders processing for phone lines, monitor issues and tracks resolutions for repairs.

REQUIREMENTS: + Bachelor’s degree in customer science or equivalent work experience.

  • 5 to 7 years’ experience deploying Avaya Enterprise solutions.

  • 5 to 7 years’ demonstrated experience delivering on multiple, simultaneous projects.

  • 5 to 7 years’ experience designing and programming Avaya Call Centers such as AACC, WFO, Elite.

  • 5 to 7 years’ experience working with Telco vendors such as ATT, Verizon, Windstream.

  • 5 to 7 years’ experience monitor vendor performance to ensure compliance with committed delivery.

  • Avaya Certified Implementation Specialist (ACIS), Avaya Certified Solutions Specialist (ACSS), or higher level Avaya certification.

  • Ability to work closely with the user community, interprets issues, understand requirements, and rapidly deploy solutions.

  • Valid Driver’s License as some travel will be required.

  • Avaya Certifications Implementation Specialist (ACIS) preferred.

  • Ability to quickly adapt to changing need, infrastructure, and evolving business processes preferred.

  • Experience with End user training preferred.

  • Experience working with call accounting system.

  • Experience programming video conferencing.

Education Bachelors of Science (Required) Lancaster General Health/Penn Medicine (LG Health/Penn Medicine), at a member of the University of Pennsylvania Health System (Penn Medicine), at is a 631-licensed bed not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (in partnership with Kindred Healthcare). Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system. Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region. Pennsylvania College of Health Sciences is a private, co-educational, Middle States-accredited four-year college offering a variety of associate and baccalaureate degree and certification programs in healthcare. A four time designated Magnet hospital for nursing excellence, LGH has been recognized regionally and nationally for clinical excellence and patient safety; and ranked nationally by U.S. News & World Report as one of the nation’s best hospitals in 2015-16 in three specialties. EOE Minorities/Females/Protected Veterans/Disabled

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Unified Communications Engineer

At Amazon, we believe that every day is “Day One.” A day to take the first step. A day to meet new challenges. Today could be the day that you become part of a bigger idea. A day where your own ideas can turn into reality. Become part of a company that redefines itself on a daily basis. Working for Amazon is a new excitement every day. Do you have a voice engineering background and want a new challenge? Do you enjoy learning about new technologies in a challenging, real-world environment? The Global Operations team at Amazon is looking for an engineer to support our voice infrastructure worldwide. Your peers will be systems and network engineers working to make our telephony platform more capable, scalable, reliable and efficient. Responsibilities include: + Supporting multi-vendor voice and video solutions to support Amazon's worldwide growth.

  • Monitoring the performance of Amazon's voice and video infrastructure to ensure we deliver the highest quality customer experience.

  • Driving automation improvements.

  • Working directly with vendors and cross-functional teams to support ongoing design and operational excellence efforts.

  • Providing technical leadership and mentoring junior engineers. Our ideal candidate is detail oriented, possesses strong written and verbal communication skills and has a track record of supporting voice technologies while building automation and tools. Exposure to supporting enterprise large scale systems while inventing new ways to bring self-service features to customers. The ability to interact with not only peers but also customers at a global scale is required. Amazon is not an average retailer and this is definitely not your average job. We’ll give you the opportunity to really make a difference to our business. We’re looking for an exceptional professional with outstanding technical skills who has what it takes to make us the place for people to come to find anything they might want to buy online, with the opportunity to fulfil the Amazon motto to “Work Hard. Have Fun. Make History.” Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

  • BA/BS in an engineering or relevant experience.

  • 5+ years industry experience + 2+ years managing large-scale enterprise or carrier hosted VoIP and/or video platforms.

  • Strong knowledge of TCP/IP, UDP, SIP, and RTP

  • Strong written and verbal communication skills

  • Strong interpersonal and customer service skills + Expertise in many of the following technologies and protocols: BGP, OSPF, SIP, RTP, IP, TCP (internals and flow control), UDP, DNS, DHCP, T1/E1, Ethernet, firewalls, IT security best practices and videoconferencing + Proficient use of at least one modern language (e.g. Python, Ruby, Java) + Proven ability to troubleshoot and identify the root cause of issues + The ability to think at scale and automate processes + Knowledge of network and web related protocols (e.g. TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols) + Development depth in OOP, Java, UNIX, Perl, C++, XML, Web services, and UNIX tools.

  • Experience in lab-testing & certification of networking/voice devices

  • Experience in Linux systems administration

  • Experience working with carriers to provision, install, and operate both voice and data networks

  • Experience managing complex technical projects

  • Working knowledge of TDM and telecommunications fundamentals

  • Working knowledge of H.323 AMZR Req ID: 524843 External Company URL:

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Director AV, Unified Communications & Collaboration

Director AV, Unified Communications & Collaboration


San Francisco, California


JOB#: 186616

DATE POSTED:Oct. 01, 2016

JOB STATUS: Full-time At GapTech, we are obsessed with our customers’ success.

We set the bar high and our goal is to always deliver value to our customers and exceed their expectations. Our customers are our employees. The Director, Unified Communications and Collaboration is a key role in a service focused organization that places their customers at the heart of its culture.

The Director, UCC is responsible for the global success of communications and collaboration technology at Gap Inc.

Audio visual, video conferencing, voice, messaging and other collaboration technologies will be in scope. The ideal candidate will be a proven thought leader in the A/V arena with experience of large-scale implementations of A/V technology and a customer mind-set. He/she will have strong capability to devise technology strategy and see it through to implementation and operation.

RESPONSIBILITIES: + Act as a thought leader and drive the development of GapTech’s UCC technology strategy with a strong focus on A/V + Fully understand and articulate the UCC strategy in both technical and business terms to senior IT & business leaders + Keep up to date on relevant technologies and products and provide an ongoing forward-looking roadmap for our next 2-3 years’ solutions + Understand customer and stakeholder business requirements and translate them into technical requirements + Lead architectural and topology design, new technology evaluation and integration planning activities + Ensure architecture and design provides reliability and redundancy for all services + Lead the implementation of consistent, high quality technology solutions globally + Drive A/V projects and project engagement including resourcing, costing, coordination with GapTech PMO and Infrastructure groups + Oversee US A/V event and video conference meeting support, potentially providing global support in future + Drive innovative A/V technology improvements on an ongoing basis + Drive consistent A/V capabilities for our organization through the creation and distribution of best practices, procedures and services in general + Establish and maintain regular communications with GapTech Leadership regarding UCC technology strategy, initiatives, performance, concerns, etc + Create an atmosphere that fosters high performance and collaboration within the organization and with appropriate suppliers that emphasizes teamwork and accountability while rewarding initiative, innovation, discipline and operational excellence + Develop strong customer/partner relationships. Establish yourself and your team as a trusted advisor/partner. Continuously manage customer expectations + Direct and manage suppliers in the provision of technology products and services holding them accountable for high quality outcomes that delight our customers REQUIREMENT: + BS/BA degree in Information Technology, Computer Science, Electrical Engineering, Computer Management Information Systems or a combination of equivalent education and work experience + Minimum CTS required, CTS-D preferred + 10 plus years of previous experience in the design, engineering, maintenance, and optimization of large, complex communication infrastructures and networks + Significant experience in evaluation and successful implementation of new audio visual/video/voice/messaging technologies + Experience of Vidyo and/or Cisco video conferencing solutions preferred + Experience with video conferencing desktop solutions including latest web conferencing solutions preferred + Experience with a large scale deployment of Microsoft Skype for Business and Office365 collaboration solutions preferred + Customer success obsessed – consistently delight customers and exceed their expectations + Problem solver - seek out difficult problems, deeply inspect them, bring forward creative solutions and implement them + Curious learner - constantly looking to improve ourselves, teams, and the environment around us + Honest team player - comfortable challenging the status quo and work together to achieve audacious goals + Self-Motivated and able to work on own initiative essential + Excellent communication including executive communications and interpersonal skills with the ability to work collaboratively in a matrix team environment across multiple functions + Strategic thinker and leader – able to develop, plan, execute a strategy and anticipate scenarios and potential issues and consequences + Able to manage competing demands, prioritize work and keep stakeholders informed throughout + Ability to maintain positive working relationships with management, co-workers, customers and vendors + Working as part of a team and on an individual basis, to meet operational targets set by management + Inspiring leader of people focused on own and direct reports performance and development

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