Addresser Job Description Sample

JOB TITLE: Billing Analyst II (Billing Operations Addressable Systems

• ICOMS)

JOB SUMMARY

This position is responsible for providing production support for the Addressable Systems in the ICOMS billing system to include 3rd party applications that integrate with the biller. A primary responsibility is management of addressable interfaces/ports which encompasses support for production, high availability, development, testing, and training environments.

The person in this position will work with Billing Operations Design, Configuration and Release Management teams to ensure that milestones are met for configuring and updating the addressable systems for these environments.

This position will coordinate with billing vendors to troubleshoot and resolve issues and receive, test and apply fixes when required. The Billing Analyst works collaboratively with internal contacts, billing system vendors, and external contacts to meet production support service level objectives.

MAJOR DUTIES AND RESPONSIBILITIES

Provide ICOMS addressable system support including interface monitoring and production sustainment, issue support and production deployment of interface configuration

Monitor work queues and ticketing systems and ensure the stability of the production addressable interfaces and provisioning tools

Respond to and support resolution for issues received via ticket or email in a timely manner including issue bridge participation when appropriate to ensure continuity of service and proactively avoid service interruption for the customer and to expedite resolution for production issues

Create, configure and support addressability in test, training and production environments and ensure configuration is complete and validated before releasing to end users

Follow company and departmental policies to ensure that internal, external audit, SOX and PCI compliance requirements are met

Participate in meetings related to and provide support for Billing product launches and system changes

Assure timely completion of assigned projects and tasks with consistently high quality and fulfillment of business needs

Work closely with other departments to support ICOMS 1 way and 2 way communication with controllers and other systems to include but not limited to Video Engineering, BPS/APO Provisioning, IT/Network Operations and others

Participate as team member to assist markets with conversions, migrations, and database merges on the non hosted platform. This includes test environment addressability configuration and support, troubleshooting and issue resolution including go live support. Adhere to schedule and ensure assigned tasks are completed accurately and on-time

Responsible for documenting interface/port specifications and working with technical writers to publish process and support documents as needed

Provide support for Pay Per View and Video On Demand related functions in a primary or back up capacity

Train and mentor more junior team members as needed

Participate in department on-call rotation

Perform other duties as requested or assigned by management

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Experience building and maintaining addressable systems within the ICOMS billing application

Experience with working with technical teams to support video / telephone / data product delivery

Experience with IBM AS/400 and/or iSeries hardware and OS V6r1 or higher (ICOMS)

Experience with application support and developing test and troubleshooting procedures

Proficient with use of Microsoft Office application suite

Demonstrable research, analytical and problem-solving skills

Ability to work within a fast paced, high change environment to meet timelines

An approach to teamwork that fosters communications and collaboration

Ability to work independently

Ability to work extended hours

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Knowledge of cable television/telephony industry, requirements and systems
3 plus years ICOMS/CSG Billing System experience (ICOMS preferred)

Basic SQL / Query knowledge

Education

Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience

Related Work Experience

IT or Billing Operations support

WORKING CONDITIONS

Office environment

Hours may vary and include some after hours/weekend support for production issues, maintenance or projects as required

Charter Communications is an Equal Opportunity Employer

• Minority/Female/Veteran/Disability

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

FCC Unit: HQ452 Business Unit: Customer Operations

JOB CODE:

JOB TITLE: Billing Analyst I (CSG) – Billing Operations/Addressable Systems

JOB SUMMARY

This position is responsible for providing production support for the Addressable Systems in the CSG billing system to include 3rd party applications that integrate with the biller. A primary responsibility is management of addressable interfaces/ports which encompasses support for production, development, testing, and training environments where applicable.

The person in this position will work with Billing Operations Design, Configuration and Release Management teams to ensure that milestones are met for configuring and updating the addressable systems for these environments. This position will coordinate with billing vendors to troubleshoot and resolve issues and receive, test and apply fixes when required. The Billing Analyst works collaboratively with internal contacts, billing system vendors, and external contacts to meet production support service level objectives.

MAJOR DUTIES AND RESPONSIBILITIES

Provide CSG addressable system support including port monitoring and production sustainment, issue support and production deployment of interface configuration

Monitor work queues and ticketing systems and ensure the stability of the production addressable ports and provisioning tools

Respond to and support resolution for issues received via ticket or email in a timely manner including issue bridge participation when appropriate to ensure continuity of service and proactively avoid service interruption for the customer and to expedite resolution for production issues

Create, configure and support addressability in test, training and production environments and ensure configuration is complete and validated before releasing to end users

Follow company and departmental policies to ensure that internal, external audit, SOX and PCI compliance requirements are met

Participate in meetings related to and provide support for Billing product launches and system changes

Assure timely completion of assigned projects and tasks with consistently high quality and fulfillment of business needs

Work closely with other departments to support CSG 1 way and 2 way communication with controllers and other systems to include but not limited to Video Engineering, BPS/APO Provisioning, IT/Network Operations and others

Participate as team member to assist markets with conversions, migrations, and database merges on the hosted platform. This includes test environment addressability configuration and support, troubleshooting and issue resolution including go live support. Adhere to schedule and ensure assigned tasks are completed accurately and on-time.

Provide support for Pay Per View and Video On Demand related functions in a primary or back up capacity and contribute to creation and maintenance of related process documentation

Participate in department on-call rotation.

Perform other duties as requested or assigned by management

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Experience building and maintaining addressable systems within the CSG billing application

Experience with working with technical teams to support video / telephone / data product delivery

Experience with CSG application administration and related functions and transactions (CSG)

Experience with application support and developing test and troubleshooting procedures

Proficient with use of Microsoft Office application suite

Demonstrable research, analytical and problem-solving skills

Ability to work within a fast paced, high change environment to meet timelines

An approach to teamwork that fosters communications and collaboration

Ability to work independently

Ability to work extended hours

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Knowledge of cable television/telephony industry, requirements and systems
3 years of ICOMS/CSG Billing System experience (CSG preferred)

Basic SQL / Query knowledge

Education

Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience

Related Work Experience

IT or Billing Operations support

WORKING CONDITIONS

Office environment

Hours may vary and include some after hours/weekend support for production issues, maintenance or projects as required

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

FCC Unit: HQ452 Business Unit: Customer Operations

Enlist talent, skill and commitment to service that contributes to NJCC's evidence-based framework and associated capacity building strategies that: (1) establishes NJCC as the CDFI of choice to appropriate stakeholders; AND (2) while realizing marketing, financial & investment benchmarks in order to sustain & grow status as an industry 'thought leader' in tactical community development. To employ a comprehensive branding & marketing plan that realizes NJCC's image awareness and enhancement objectives within our target communities.

While our VISTAs may be working with separate programs, there are several common threads to focus here: • Improving internal infrastructure & operational facets of marketing activities in order to sustain their work beyond the three-year period; and • Establish the ROI benchmarks. Ensure that there is cohesion of the program communications work within NJCC's broader marketing systems & strategies.

Terms :

Permits attendance at school during off hours , Car recommended , Permits working at another job during off hours . Service Areas :

Housing , Community and Economic Development , Neighborhood Revitalization . Skills :

Fund raising/Grant Writing , Team Work , Community Organization , General Skills , Communications , Writing/Editing.

SAN LUIS OBISPO, CA -- As an AmeriCorps VISTA member, you will enhance the capacity of local networks to respond to the opioid crisis by our SAN LUIS OBISPO coalition, implementing intervention strategies known to reduce opioid addiction and overdose deaths: addressing supply (safe prescribing), promoting recovery (ensuring access to treatment) and preventing overdose (harm reduction including naloxone distribution). You will learn best-practices as you address the epidemic locally, and you and your coalition will benefit from the skills, tools and practices that will be shared through a program supporting 22 coalitions within this network, called the coalition accelerator program. Although these 22 coalitions occur in counties throughout California, this placement is specific to SAN LUIS OBISPO county in Southern California.

If you are already located in this area, you might have the opportunity to serve your own community. Up to forty AmeriCorps VISTA members will learn about Public Health strategies and practices, and how coalitions can be leveraged to fight health crises. You will contribute to the goals of the coalition accelerator program through activities like these that will be based on local needs and volunteer skills:

Conduct an environmental scan of community context and need; Expand community knowledge that supports the program effort; Strengthen partnerships and expand networks; Improve materials that support programming; Conduct outreach for participant recruitment; Assess results of program offerings; Improve or expand program delivery; and Utilize technology to develop systems of organizational effectiveness. Within your year of service, you will improve the health of California through supporting the capacity of your local coalition and of the greater Opioid Safety Network to reduce the rate of opioid-related deaths.

Terms :

None Service Areas :

Public Safety , Community and Economic Development , Health , Community Outreach . Skills :

General Skills , Conflict Resolution , Communications , Fund raising/Grant Writing , Leadership , Social Services , Non-Profit Management , Public Health , Writing/Editing , Team Work , Community Organization , Computers/Technology.

JOB CODE:

JOB TITLE: Supervisor, Billing Ops (CSG - Addressable Systems)

JOB SUMMARY

This position is primarily responsible for supervising, developing and coaching a team of billing analysts which provides production sustainment for Addressable Systems within the CSG billing system. This supervisor provides team leadership and monitors activity and performance to ensure that service level objectives and project milestones are met.

Tasks include oversight of team activity and billing platform updates as pertains to billing addressability and provisioning, billing ports and related configuration to ensure timely completion and overall accuracy. This position tracks departmental activity and adherence to Billing Operations processes. This position has extensive interaction with Billing Operations team members, internal Charter personnel, billing vendors and other external contacts.

MAJOR DUTIES AND RESPONSIBILITIES

Effectively supervise a team of Billing Analysts supporting CSG Addressability, billing ports and PPV/VOD through use of leadership skills including time management, planning, communication and coaching skills

Motivate and inspire others to maintain a high level of responsiveness and quality through feedback, collaboration, problem solving and team development

Assist with team management for the Billing Operations Addressable Systems team (CSG) through one on one coaching sessions and performance reviews, monitoring of team member performance and identifying and meeting training needs

Support Billing Operations management team and provide team support and leadership including planning and scheduling,team timesheet and payroll administration via Kronos, onboarding and other personnel related functions

Ensure compliance with departmental and company standards including technical and audit requirements

Participate in meetings related to Billing product launches and system changes

Assure timely completion of assigned project and tasks with consistently high quality and fulfillment of business needs

Work closely with the support team to ensure changes input in the billing system are implemented as approved. Facilitate associated testing (UAT, ORT, EFT) and validation as required

Establish and maintain strong interdepartmental and vendor relationships and communication channels to ensure alignment on critical business initiatives and to provide effective cross functional support

Monitor ticket queue and develop operational reporting and team process documentation

Research and resolve requests (tickets) from end users and market representatives that relate to billing provisioning or port issues, PPV, VOD, etc. Assist team members with escalated issues and serve as leadership escalation point of contact as required

Work closely with cross functional teams and 3rd party vendors to analyze and resolve billing port related issues or provisioning errors and to minimize risk for future inaccuracies

Perform other duties as requested or assigned by management

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Proven team management experience
4 plus years ordering/provisioning billing system experience

Proficient in MS office products

Strong analytical and problem solving skills and well-established business knowledge

Strong communications skills

Ability to work independently

Ability to work extended hours

Ability to support multiple initiatives in a fast paced environment

Must be detail-oriented and able produce work with a high degree of accuracy

Must possess excellent proofreading skills

Ability to work on multiple projects simultaneously and establish and adhere to timelines.

Fundamental understanding of billing platform workflows, interfaces and related functionality

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Knowledge of cable television industry, requirements and systems
4 plus years ICOMS/CSG Billing experience (CSG preferred)

Basic SQL / Query knowledge

Education

Bachelor's degree in IT or related field is preferred from four-year college or university; or equivalent training, education and experience

Related Work Experience

Cable/Telecommunications supervisory experience

WORKING CONDITIONS

Office environment

Hours may vary and include after hours/weekend support for production issues, maintenance or projects as required

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

FCC Unit: HQ452 Business Unit: Customer Operations

INLAND EMPIRE: RIVERSIDE and SAN BERNARDINO counties -- As an AmeriCorps VISTA member, you will enhance the capacity of local networks to respond to the opioid crisis by our INLAND EMPIRE coalition, implementing intervention strategies known to reduce opioid addiction and overdose deaths: addressing supply (safe prescribing), promoting recovery (ensuring access to treatment) and preventing overdose (harm reduction including naloxone distribution). You will learn best-practices as you address the epidemic locally, and you and your coalition will benefit from the skills, tools and practices that will be shared through a program supporting 22 coalitions within this network, called the coalition accelerator program.

Although these 22 coalitions occur in counties throughout California, this placement is specific to the INLAND EMPIRE coalition (Riverside and San Bernardino counties) in Southern California. If you are already located in this area, you might have the opportunity to serve your own community. Up to forty AmeriCorps VISTA members will learn about Public Health strategies and practices, and how coalitions can be leveraged to fight health crises.

You will contribute to the goals of the coalition accelerator program through activities like these that will be based on local needs and volunteer skills: Conduct an environmental scan of community context and need; Expand community knowledge that supports the program effort; Strengthen partnerships and expand networks; Improve materials that support programming; Conduct outreach for participant recruitment; Assess results of program offerings; Improve or expand program delivery; and Utilize technology to develop systems of organizational effectiveness. Within your year of service, you will improve the health of California through supporting the capacity of your local coalition and of the greater Opioid Safety Network to reduce the rate of opioid-related deaths.

Terms :

None Service Areas :

Health , Public Safety , Community Outreach , Community and Economic Development . Skills :

Public Health , Social Services , Conflict Resolution , Communications , Leadership , Community Organization , Fund raising/Grant Writing , Team Work , General Skills , Non-Profit Management , Writing/Editing , Computers/Technology.

MAJOR DUTIES

• Review daily reports and other job functions as related to existing and new accounts. This includes correcting registration, coding documents as well reviewing accounts for BRR, CIP and Suitability account requirements.

• Review and processes client-related documents.

• Provide customer service through phone calls or other communications from branch offices.

• Monitor work flows to ensure assignments are completed in an accurate and timely manner.

• Assist new recruits in opening and transferring their accounts.

• Evaluate CIP data based on a scoring process and address pass or fails with reps and potentially the AML Officer.

• Review return mail from clients which may include re-mailed to client, escalate to Principal or Compliance, return to the branch or possibly coding the account as abandoned.

• Open and change DVP accounts for Retail and Fixed Income Capital Markets.

• Analyzes and edits thousands of account data elements for conversions.

• Reviews legal documents for account registration changes.

• Performs other duties as assigned.

OTHER QUALIFICATIONS

• Computer proficiency including Microsoft Office, Word, and Excel.

• Solid analytical skills – uses logic and reasoning to identify complex problems; reviews related information and develops options and implements solutions.

• Effective communication skills and the ability to relay information well in both written and verbal form.

• Decision making skills, ability to enforce policies in a fast-paced environment.

• Interpret, explain and apply policy and procedures.

• Organized, accurate, detail oriented and able to prioritize.

TUOLUMNE, CA -- As an AmeriCorps VISTA member, you will enhance the capacity of local networks to respond to the opioid crisis by our TUOLUMNE coalition, implementing intervention strategies known to reduce opioid addiction and overdose deaths: addressing supply (safe prescribing), promoting recovery (ensuring access to treatment) and preventing overdose (harm reduction including naloxone distribution). You will learn best-practices as you address the epidemic locally, and you and your coalition will benefit from the skills, tools and practices that will be shared through a program supporting 22 coalitions within this network, called the coalition accelerator program. Although these 22 coalitions occur in counties throughout California, this placement is specific to TUOLUMNE county in Central California.

If you are already located in this area, you might have the opportunity to serve your own community. Up to forty AmeriCorps VISTA members will learn about Public Health strategies and practices, and how coalitions can be leveraged to fight health crises. You will contribute to the goals of the coalition accelerator program through activities like these that will be based on local needs and volunteer skills:

Conduct an environmental scan of community context and need; Expand community knowledge that supports the program effort; Strengthen partnerships and expand networks; Improve materials that support programming; Conduct outreach for participant recruitment; Assess results of program offerings; Improve or expand program delivery; and Utilize technology to develop systems of organizational effectiveness. Within your year of service, you will improve the health of California through supporting the capacity of your local coalition and of the greater Opioid Safety Network to reduce the rate of opioid-related deaths.

Terms :

None Service Areas :

Community Outreach , Community and Economic Development , Public Safety , Health . Skills :

Writing/Editing , Social Services , Conflict Resolution , Public Health , Communications , Non-Profit Management , Leadership , Team Work , Community Organization , Computers/Technology , General Skills , Fund raising/Grant Writing.

IMPERIAL County, CA -- As an AmeriCorps VISTA member, you will enhance the capacity of local networks to respond to the opioid crisis by our IMPERIAL coalition, implementing intervention strategies known to reduce opioid addiction and overdose deaths: addressing supply (safe prescribing), promoting recovery (ensuring access to treatment) and preventing overdose (harm reduction including naloxone distribution). You will learn best-practices as you address the epidemic locally, and you and your coalition will benefit from the skills, tools and practices that will be shared through a program supporting 22 coalitions within this network, called the coalition accelerator program. Although these 22 coalitions occur in counties throughout California, this placement is specific to IMPERIAL county in Southern California.

If you are already located in this area, you might have the opportunity to serve your own community. Up to forty AmeriCorps VISTA members will learn about Public Health strategies and practices, and how coalitions can be leveraged to fight health crises. You will contribute to the goals of the coalition accelerator program through activities like these that will be based on local needs and volunteer skills:

Conduct an environmental scan of community context and need; Expand community knowledge that supports the program effort; Strengthen partnerships and expand networks; Improve materials that support programming; Conduct outreach for participant recruitment; Assess results of program offerings; Improve or expand program delivery; and Utilize technology to develop systems of organizational effectiveness. Within your year of service, you will improve the health of California through supporting the capacity of your local coalition and of the greater Opioid Safety Network to reduce the rate of opioid-related deaths.

Terms :

None Service Areas :

Community and Economic Development , Health , Public Safety , Community Outreach . Skills :

Computers/Technology , Conflict Resolution , Non-Profit Management , Team Work , Social Services , Public Health , General Skills , Leadership , Communications , Fund raising/Grant Writing , Writing/Editing , Community Organization.