Adjuster Job Description Sample
Part Time Opportunity
Locates and notifies customers, by telephone, with delinquent accounts and attempts to secure payment.
Essential Duties and Responsibilities
Contact customers by phone to encourage and secure payment of delinquent accounts. Dialogue with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer. Provides orientation to customer concerning payment alternatives, debt restructuring and obtains payment promise. Follows-up on payment promises. Receives payments and posts amount paid to customer account. Records information about financial status of customer, update demographic information, and status of collection efforts. Traces customer to new address by inquiring at post office and other locations.
- 60 Bachelor's degree credits approved
At least two years or more of related experience in collections or customer service.
Ability to identify the client's problems and necessities to offer different alternatives and solutions.
Excellent interpersonal skills and can work in groups.
Ability to manage difficult situations with clients.
Communication skills in both spoken and written English and Spanish.
Ability to establish priorities and work with multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Flexibility to work extended hours, holidays and travel.
Customer service skills
Knowledge of rules and regulations applicable to the collection of money
Ability to influence others, reach agreements and handle difficult situations with clients
Collaboration & Teamwork
The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee's performance evaluation.
With history dating back to 1790 in London, Vericlaim, a Sedgwick company, has grown into one of the world's leading providers of loss adjusting and claims management services. We aim to provide meaningful, challenging work; a culture of learning with a focus on personal and career growth; and a competitive salary and benefits package to create opportunity for our colleagues.
We strive to continually build upon our long-standing reputation for excellence and customer-focused service in the property, casualty and marine insurance arenas. Vericlaim has over 170 domestic branch locations covering all 50 states, the U.S. Virgin Islands, Canada and the UK.
Vericlaim is committed to providing career opportunities to veterans and military spouses. We value diversity and inclusion in our colleagues and are devoted to delivering innovative, industry-leading solutions by recruiting, retaining, developing, and engaging the best and brightest people.
PRIMARY PURPOSE: To investigate claims against insurance or other companies for personal, casualty, or property loss or damages; attempts to effect out-of-court settlement with claimant.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Examines claim form and other records to determine insurance coverage.
Interviews, telephones, or corresponds with claimant and witnesses regarding claim.
Consults police and hospital records; and inspects property damage to determine extent of company's liability and varying methods of investigation according to type of insurance.
Estimates cost of repair, replacement, or compensation.
Prepares report of findings and negotiates settlement with claimant.
Recommends litigation by legal department when settlement cannot be negotiated.
Attends litigation hearings.
Revises case reserves in assigned claims files to cover probably costs.
Assists in preparing loss experience report to help determine profitability and calculates adequate future rates.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
Education & Licensing
Bachelor's degree from an accredited college or university preferred.
Four (4) years of related experience or equivalent combination of education and experience required.
Skills & Knowledge
Strong oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Demonstrated commitment to timely reporting
Strong customer service skills
Strong interpersonal skills with varying levels (co-workers, vendors, clients, and management)
Attention to detail and accuracy
Good time management and organizational skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Computer keyboarding, travel as required
Must be able to stand and/or walk for long periods of time.
Must be able to kneel, squat or bend.
Must be able to work outdoors in hot and/or cold weather conditions.
Have the ability to climb, crawl, stoop, kneel, reaching/working overhead
Be able to lift/carry up to 50 pounds
Be able to push/pull up to 100 pounds
Be able to drive up to 4 hours per day.
Must have continual use of manual dexterity
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer
At the start of the shift, inspect all orders processed on machine during the previous shift for correctness of folding, gumming, printing, count and packaging; obtain approval from lead adjuster or supervisor on start-up of new orders.
Make proper size changes and adjustments to all assigned machines in accordance with estimated change times; note any delays on work order.
Continuously monitor all assigned machines and performance of operators to ensure quality and run speed standards are being met.
Provide training and assistance to coworkers, including other adjusters.
Ensure all change parts are cleaned and returned to parts cage or other assigned areas at completion of order.
Return ink, skids, cut blanks, etc. to their assigned areas upon completion of order.
Review condition of all panel cutting dies with lead adjuster or supervisor once they are removed from machines; return dies to parts cage to be returned to inventory or sent out for reconditioning.
Ensure all check sheets, time reports, and other paperwork is filled out correctly and completely.
Relay any special instructions or important information pertaining to machine performance to next shift upon their arrival.
Monitor machine shut downs where applicable to ensure proper wash up of machines at end of shift; ensure work area is clean..
Other (Non-Essential) Functions
Includes functions which are normally performed by persons holding this title. However, these functions may be reassigned to other employees as part of a "Reasonable Accommodation" under the ADA.
May act as machine operator to cover breaks or meal periods.
Other duties and assignments as required.
Physical Requirements & Environmental Conditions
- Requires frequent standing, walking, carrying, bending, stooping, grasping, and reaching.
Ability to perform a volume of mechanical detail work with speed and accuracy; manual dexterity.
Ability to lift up to 50 lbs., carry 50 lbs., push 100 lbs., pull 75 lbs.
Exposure to noise; must wear hearing protection and safety shoes.
Cenveo is an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled
High School education or equivalent, with mathematics emphasis.
2+ years of experience as a Machine Adjuster working with envelope machines
High degree of mechanical aptitude and previous assembly/production experience required.
Previous printing experience preferred but not required.
Excellent mechanical and troubleshooting skills
Good communication skills, i.e. ability to work effectively with coworkers and communicate with all levels of management.
Willingness to work overtime as needed.
United Envelope's Mount Pocono, PA facility is seeking candidates for Adjuster/Machinery Mechanic positions. Candidates will be responsible to handle machinery repairs and set-ups as required to complete production orders.
Prior mechanical experience in a production setting and/or related field is required. Training will be provided in regards to machinery safety, set-up processes for the machinery (cutting, folding and printing areas), required quality processes, machinery changeovers, troubleshooting issues and proper ways to handle issues as they arise.
Positions are full time on night shift of 7 p.m. to 7 a.m. - 4 days one week and 3 days in the next week (alternating). Training will typically take place on days for a period of time before the transfer to Night Shift.
This is a full-time Union position with a comprehensive benefit package and paid time off programs.
United Envelope is an EOE
WC Adjuster (Claims Adjuster Analyst) Qual-Lynx
Investigates, evaluates, disposes of and resolves the most complex claims and highest exposure with minimal supervision. Includes the investigation, determination and evaluation of coverage, liability and damage, and the setting of proper reserves in a timely manner in accordance with legal statutes, policy provisions and company guidelines.
Review, investigate and analyze Workers' Compensation claims.
Interact with injured employees to ensure awareness and understanding of the Workers' Compensation process, requirements and entitlements.
Manage potentially high exposure and complex claims.
Establish claim reserve levels by estimating the cost of each assigned claim; monitor reserves and update amounts as necessary.
Manage diary and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
Close all files as appropriate in a timely and complete manner.
Oversee and coordinate medical treatment for injured employees and provide information to treating physicians regarding employees' medical history, health issues, and job requirements; provide direction to assigned nurse case manager where applicable.
Identify subrogation potential and pursue the process of reimbursement.
Communicate with defense attorneys regarding litigated cases; make recommendations regarding proposed strategies for claim resolution. Extend bona fide offers, where warranted.
Analyze, compute and process indemnity payments for all appropriate benefits due, including TTD (temporary total disability) PPD (permanent partial disability) and PTD (permanent total disability).
Identify all potential liens and credits available and apply them as appropriate.
Attend and participate in staff meetings and keep supervisor informed of status on all assigned cases and plan of action. Stay abreast of new trends, pending legislation and case law related to workers' compensation.
Process PARs (payment authority request) when applicable.
Assign to the field investigator for GOTCHA visitation within the account specific timeframe.
Manage self-insured retention excess reporting.
Routinely interact with clients, claimants, attorneys, investigators, experts and other vendors. Attent client meetings and present PARS.
Bachelor's degree preferred, HS Diploma required
At least 2-3 years of experience New Jersey lost time workers' compensation claims required
Knowledge of client and carrier claims procedures required
Understanding of self-insured retention excess reporting strongly preferred
Proficiency with claims related software (iVOS a plus)
Strong proficiency in MS Word and Excel required
Excellent verbal and written communication skills required
Ability to multi-task and work manage multiple priorities
Strong negotiation skills preferred
Excellent organizational skills required
Customer Focus orientation required
Strong analytical skills required
Claims Representative - Pd/Physical Damage Adjuster
We are looking for a Claims Representative-PD/Physical Damage Adjuster to work in our Syracuse office. You will be a part of our claims handling group that delivers on a promise to provide exceptional service to our customers who have experienced a recent insurance loss. Your required knowledge of coverage and liability investigations as well as legal terminology will allow you to evaluate damages and ultimately negotiate a fair and prompt settlement. As a Physical Damage Adjuster, you will handle claims from first notice of loss to final settlement.
Must be able to work Monday through Friday 9:00-6:00 EST.
College degree or equivalent work experience.
Experience handling all aspects of the claim process which includes coverage, liability, and auto material damage preferred.
Guide wire experience is a plus, but not required.
Bilingual is a plus, but not required.
Our employees enjoy great benefits:
Qualify for your choice of health and dental plans within your first month.
Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
Contribute to your community through United Way and volunteer programs.
Balance your life with generous paid time off and business casual dress.
Protect what you love with discounts on home and auto insurance products.
Get employee discounts for shopping, dining and travel through Kemper Perks.
Kemper at a glance
With $8 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in home, auto, life, health and valuables insurance products for individuals, families and businesses.
Kemper's underwriting companies* are rated A- (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper services six million policies and ranks among the top 25 personal lines property and casualty writers and the 2016 Ward's 50 Top Performers list of life insurance companies.
- Alliance United Insurance Company is not rated.
We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V
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© Kemper Corporation. All rights reserved.
Senior Claims Adjuster - Casualty
At EMC, you'll put your skills to good use as an important member of our team. You can count on gaining valuable experience while contributing to the company's success. EMC strives to hire and retain the best people by engaging, developing and rewarding employees.
Investigates multiple-line claims of moderate to severe complexity, including claims in litigation
Reviews the claim notice and policy to verify coverage, deductibles, claim payee/mortgagees and confirms that the claim date falls within the coverage period
Initiates contact with insureds and claimants to obtain information on the claim and provide information on claim process
Takes statements from insureds/claimants/witnesses
Documents claim files
Sets timely, adequate reserves in compliance with the company reserving philosophy and methodology
Resolves questions of coverage, liability and the value of claims
Secures the necessary official reports, claim forms and documents
Reviews bills, invoices and receipts for accuracy.
Provides prompt, detailed responses to agents, insureds and claimants on the status of claims
Identifies opportunities for recovery and investigates and pursues accordingly
Negotiates, settles and/or resolves claims
Assists in suits, mediations and arbitrations
Communicates with other departments to submit referrals or share risk reports
Education & Experience:
Bachelor's degree or equivalent work experience
Six years of claims adjusting experience
Insurance designations preferred
Knowledge, Skills & Abilities:
Proven, excellent knowledge of the theory and practice of the claim function
Analytical ability and sound judgment with respect to liability and coverage
Strong knowledge of insurance contracts, medical terminology and legal aspects of court procedures
High standards of professional conduct
Strong knowledge of computers and claims systems
Strong organizational and written and verbal communication skills
Excellent investigative and problem-solving abilities
Travel required; a valid driver's license with an acceptable motor vehicle report per company standards required if traveling
Our employment practices are in accord with the laws which prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.
All of our locations are tobacco free including in company vehicles.
Field Claims Adjuster (Cape Coral, FL)
Our mission statement is to Keep the Promise® – to our policyholders, our shareholders and to our stakeholders". The promise to our policyholders is fairly and timely resolve their claims. Our business practices, processes, objectives and how we conduct ourselves daily is done so from the perspective of our policyholders rather than from our own convenience of how claims should be handled. This embodies the standard that our professional claims department strives to achieve every day, both in daily claims handling and CAT claims. Since the UPC mission is to be the premier provider of homeowner insurance in catastrophe exposed areas, we take our responsibility to Keep the Promise® as one of the fundamental tenets of accomplishing this mission.
UPC is seeking a Field Claims Adjuster for our Southwest Florida Claims Territory; the selected candidate will service claims in Lee, Collier and Monroe county and be accountable for the full span of homeowners claims handling including coverage, damage analysis, negotiation, and settlement with all parties in accordance with policy provisions and applicable insurance statutes and laws.
Interprets and applies policy coverage to loss; communicates same to policyholder.
Estimate and scope preparation for dwelling and appurtenant structures
Create, review, and/or approve estimates for the cost of repairs or replacement of damaged or destroyed property.
Assess and adjust exposure for additional living expenses.
Investigates and documents cause of loss and area of origin.
Reports findings of investigation, coverage interpretation and damage estimates to company.
Negotiates with insured, contractors, vendors, public adjusters and attorneys.
Complies with timeliness, accuracy and service standards of the company.
Complies with the legal, statutory and regulatory requirements.
Maintains appropriate adjusters license and complies with continuing education requirements.
Identifies and documents subrogation opportunities; Identifies and addresses salvage of damage or destroyed items.
Identifies and investigates questionable and possible fraudulent activity.
Performs other duties as assigned. Other duties may be assigned.
Ensures that all assigned claims are concluded equitably and promptly.
Bachelor's degree is preferred. Other consideration may be given for an Associate's degree or an industry recognized designation(s) (e.g. CPCU, AIC, SCLA,) or a combination of education and equivalent experience.
A minimum of 3 years of homeowners filed claims handling experience.
Florida DFS All Lines adjuster license.
Own and maintain a valid driver's license.
Excellent verbal/written communication skills and organizational skills.
Ability to manage relationships in a fast paced environment, while demonstrating persistence and problem solving skills.
Knowledge of residential construction materials and standards.
Functional computer skills and computer literacy utilizing standard office software including Microsoft Office Suite, Xactimate estimating software and Xactanalysis, and web based Claim and Policy Management Systems.
Work independently, require minimal supervision
Organized and Efficient
Ability to manage relationships in a fast paced environment, while demonstrating persistence and problem solving skills.
Physical ability to travel for day-to-day field work and to attend training as needed.
Ability to load and unload equipment as well as bend, walk, and climb for consecutive hours while inspecting damaged property.
Must be able to carry and climb a ladder, and conduct roof inspection.
Able to drive sit in a vehicle and drive long distances.
While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to reach with hands and arms. The employee is required to stand, walk; sit; climb or balance and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision and depth perception.
The position is for daily non-cat claims however the incumbent may be required to assist the Catastrophe team if needed. The expectation is that travel away from their residence would be no more than 20% of the working days per year or 25 days' maximum.
We have multiple positions open for a Claims Adjuster to join us as we expand our operations team and build a new branch in Scottsdale, AZ. This is an exciting opportunity to help build an office, and take part in a high energy work environment for a rapidly growing company with global ambitions. If you're looking to make a real impact on a challenging part of the business, come join our team!
Role & Responsibilities
Provide exceptional customer service for Turo owners and travelers
Investigate and process auto claims filed by Turo owners and travelers
When possible, assist Turo members in the self-resolution process
Coordinate claims processing with Turo's third party administrator
Collect any amounts due from renters
Maintain accurate documentation
Actively contribute to continuous improvement in Turo's processes for claims handling, strive to make Turo's organization a leader in customer service and cost management
Strongly prefer minimum of 1-2 years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company
Will consider entry level candidates with exceptional customer service background and demonstrated interest in cars
BA/BS or equivalent preferred. State licensing desirable
Exceptional personal qualities and people skills
Outstanding conflict resolution and de-escalation skills
Ability to work in a fast-paced environment, drive and embrace change
Excellent follow-through, attention to detail, and with minimal need for supervision
Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
Commitment to high responsiveness and availability
Strong proficiency with technology: Zendesk, CRM systems, Google Docs, MS Office, internet, mobile systems, claims management systems. Mac expertise a plus
French speaking candidates strongly preferred, but not required
Experience in balancing solutions with multiple interested parties valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders
Competitive salary and meaningful equity
Employer paid medical, dental, and vision insurance
Four weeks paid time off, 11 paid holidays, generous parental leave
Weekly catered lunch
Stocked kitchen and beverages
Company-sponsored happy hours and team events
Turo travel credit every month
We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!
Liability Claims Adjuster
Career with Independence, Growth, and Opportunity!
Are you an experienced Bodily Injury adjuster looking to handle more complex claims?
Do you thrive in a collaborative atmosphere where you are empowered to make decisions and have the autonomy to settle
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