Adjuster Job Description Samples

Results for the star of Adjuster

Senior Claims Adjuster

Minimum Qualifications: Bachelor's degree in business/finance or a related field and three years of experience in claims adjusting or a high school diploma or GED with seven years of related experience in risk management and/or claims adjusting with a minimum of one year in claims adjusting; OR any equivalent combination of experience and training. Associate's degree in claims (AIC designation) is preferred. Good knowledge of efficient and effective claims adjustment processes and practices and the Virginia Workers Compensation Act, EDI requirements, Section 111 Secondary Payer Mandatory Reporting, HIPPA, FMLA, and VRS. Ability to obtain and document key facts during an investigation and apply applicable laws, rules and regulations to make an informed decision on liability. Ability to perform in a multi-task environment and maintain organization while providing excellent customer service to both internal and external customers. Ability to prioritize tasks and perform duties to meet deadlines and maintain regulatory compliance. Considerable skill in operating a personal computer and related software. Ability to develop and maintain effective working relationships with peers, internal and external customers and to perform as an integral part of the Risk Management team. Ability to communicate effectively both orally and in writing with employees and all levels of officials in the public/private sector. (Must have an acceptable DMV record for operation of a county vehicle.) Good driving required. Must not reflect a total accumulation of six or more negative points within the past three years or a major violation within the past four years. Pre-employment drug testing, FBI criminal background check and education/degree verification required. # Duties: Performs professional and technical work in providing efficient and effective claims administration to the County and Public Schools in accordance with all applicable laws, regulations, policies and procedures. Claims include Virginia Workers' Compensation lost time and medical only claims. Duties include providing efficient and effective claims services through prompt investigation, determination of liability, timely communication with all parties, payment of benefits and claims in accordance with applicable laws and regulations, required reporting to regulatory agencies and excess insurance carriers and making recommendations for cost-effective disposition of claims. Requires comprehensive electronic file documentation and use of claim diary system. Perform other work as required.


Shift:


Monday

  • Friday; 8:30a.m.

  • 5:00p.m.

Work Location:


Risk Management Job Title: Senior Claims Adjuster Closing Date/Time: Thu. 06/01/17 5:00 PM Eastern Time Salary: $54,488.00 - $64,127.00 Annually Job Type: Full-Time Requisition #: 17-00589 Department: Risk Management


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Claims Adjuster

Claims AdjusterTampa, Florida Apply Save Type:Contract Category:Other Job ID:72465 Date Posted:04/26/2017 MOUNTAIN, LTD.is currently seeking aClaims Adjusterfor a major client inTampa, FL.

  • This is aContract Assignmentinitially scheduled to run for

Six Monthswith potential for longer term employment.

  • Pay Rate will be$25.50 per hour.

  • Work Days / Hours are typically

Monday through Friday, 8:00am to 5:00pm.

  • Must be eligible to work in the United States without sponsorship.

  • No Corp-to-Corp inquiries please. DESCRIPTION / DUTIES / REQUIREMENTS Claim Consultants are responsible for providing and/or assisting the Claim Closure Consulting Team in the delivery of quality consulting services to clients. Work independently as well as in a team atmosphere and participate in all delivery phases of ACC that are assigned to this position. Candidates for the Claim Consultant role will meet the following requirements: + At least three full years of adjusting Workers Compensation lost-time and litigated claims + Well-versed in lost-time claims, to include high-dollar settlement negotiations, litigation strategy, and MSAs Responsibilities: + Reviewing claim activity based upon industry best practices and assessing compliance of best practices + Developing strategies on legacy claims (older than 12 months) to either bring claim to resolution or control costs + Evaluating reserve and settlement exposure + Reviewing appropriateness of legal strategy Additional Skills: + At least three full years of adjusting Workers Compensation lost-time and litigated claims + Well-versed in lost-time claims, to include high-dollar settlement negotiations, litigation strategy, and MSAs For consideration please email your resume tosharmy.mitchell@mountainltd.com. Sharmy Mitchell Recruiter P: 207.482.7023 | Toll Free: 800.322.8627 x7023F: 877.422.1078 | E:sharmy.mitchell@mountainltd.com Apply Save

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Envelope Machine Adjuster - Great Benefits Package!

Envelope Machine Adjuster

  • Great Benefits Package! Envelope Machine Adjuster

  • Great Company Culture/ Benefits! - Skills Required

  • Machine Maintenance, Communication Skills, Mechanical Troubleshooting, Minor Repairs, Cutting/ Folding/ Hand Gathering If you are a Envelope Machine Adjuster with experience, please read on! Based in beautiful Wethersfield, Connecticut, we are a direct marketing firm that specializes in printing, data processing and direct mail production. Due to growth and demand for our services, we are in need of hiring for an Envelope Adjuster. You will be responsible for set-up, mechanical troubleshooting, minor repair and operation of envelope machines. Additionally, perform cutting, folding and hand gathering operations. If you are interested in joining a high-energy and enthusiastic company that pushes the envelope in our field, while providing a great working environment for its employees, then apply immediately!

What You Need for this Position At Least 1 Year of experience and knowledge of:

  • Machine Maintenance

  • Communication Skills

  • Mechanical Troubleshooting

  • Minor Repairs

  • Cutting/ Folding/ Hand Gathering Additional Details: Thorough understanding of envelope manufacturing equipment setup and operation. Ability to troubleshoot and perform minor machine repairs. Ability to apply written instructions to machine operation and product quality. Good math skills Reliability through attendance, punctuality and attention to work station Demonstrates positive safety attitude What's In It for You -Competive Pay

  • Comprehensive Benefits Package

  • PTO

  • Great Company Culture

  • Love where you work and who you work with! So, if you are a Envelope Machine Adjuster with experience, please apply today! Applicants must be authorized to work in the U.S. CyberCoders, Inc is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

*Envelope Machine Adjuster

  • Great Benefits Package!* CT-NewingtonCB7-1368378

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Workers' Compensation Adjuster

Braum’s is looking to find a licensed Workers’ Compensation Adjuster for our team at the corporate office. Under general supervision, performs a variety of professional duties in support of Braum’s Workers Compensation including reviewing, examining, and analyzing workers’ compensation claims.

Reviews claims documentation for compensability, computes indemnity benefits and relevant payments, provides information and assistance to Braum’s personnel, injured employees, claims administrators, and medical and legal professionals. Responsibilities: + Contact employee supervisors and determine events involved in the employee injury + Contact employee and verify occurrence and injury + Verify lost time with employee and appropriate wage + Pay appropriate wage replacement benefits per State law + Contact medical provider and authorize appropriate treatment + Continue to monitor treatment with medical provider and employee until the employee is released to return to work + Pay any benefits due to the employee per the State laws where the injury occurred + Properly reserve claim filed for exposure to company + Work with nurse case managers, medical providers and legal counsel when appropriate to bring a resolution to the claim Minimum Qualifications: + High School Diploma or equivalent + Must be an active Licensed Workers’ Compensation Adjuster + Excellent oral & written communication skills.

  • Proficient in Microsoft Office products

  • Proficient in the use of a personal computer + Previous Worker’s Comp Adjuster experience in the State of Oklahoma is preferred Benefits available: + Competitive salary + Major medical and STD available + Dental & vision care program + 401K with company match + Paid vacations and holidays + Product Discounts at our stores! ID: 2017-4225 Street: 3000 NE 63rd Street External Company Name: Braum's External Company URL: http://www.braums.com/

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Field Homeowners Claims Adjuster

Automobile Club of Southern California

Field Homeowners Claims Adjuster

Full Time

Who we are:

AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service.

With more than 13,000 employees in 21 states, we provide legendary service to 15 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place.

What you’ll do:

When you join the Automobile Club of Southern California as a

Field Homeowner Claims Adjuster , you’re bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members.

As an Claims Representative within our Homeowner/Property Claims department you will:

·

This position handles higher complex homeowner claims matters involving property lines of Insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements.

·

The primary functions include investigation, evaluation, estimating and negotiating complex claims.

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Involves policy interpretation, coverage identification, exposure analysis and related claims processing procedures/systems.

·

Employs discretion and independent judgment to ensure compliance with state and federal law; and with historical company, technical, and customer service best practices.

·

This position requires leadership skills and may involve mentoring and training of less experienced personnel.

·

Conduct field investigations, evaluate and estimate claim values on very severe damage including total loss fires, earthquakes, landslides, explosions and collapse. Write structural repair estimates in excess of several hundred thousand dollars.

What you bring:

·

Four year college degree or equivalent combination of education and experience required.

·

Experience servicing claims of the highest complexity required.

·

Experience in homeowner property, contracting areas preferred.

·

Comprehensive understanding, of building repair procedures and issues.

·

Must be proficient with Xactimate estimating program.

·

Proficiency with Microsoft Office and industry-related software preferred.

·

Advanced understanding of insurance principals necessary.

·

Advanced technical knowledge skills among peers required.

·

Strong oral and written communication skills.

·

Strong organizational skills.

·

Strong interpersonal skills.

What’s in it for me? + A career with growth potential. + Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development. + The satisfaction of knowing you provide a meaningful service to our insured’s’ who rely on you for assistance.

Remarkable benefits: + Health Coverage for Medical, Dental, Vision + Paid time off including Vacation, Illness and Holidays +

Disability Coverage + Life Insurance, Pension and 401k Savings Plan +

Employee Rewards and Discounts + Career opportunities across multiple business lines and states

“Creating members for life by exceeding our members' expectations through valuable products and legendary service.”

AAA is an Equal Opportunity Employer.

The Automobile Club of southern California will consider qualified applicants with criminal histories for employment pursuant to the

Los Angeles Fair Chance Ordinance.

What you bring:

·

Four year college degree or equivalent combination of education and experience required.

·

Experience servicing claims of the highest complexity required.

·

Experience in homeowner property, contracting areas preferred.

·

Comprehensive understanding, of building repair procedures and issues.

·

Must be proficient with Xactimate estimating program.

·

Proficiency with Microsoft Office and industry-related software preferred.

·

Advanced understanding of insurance principals necessary.

·

Advanced technical knowledge skills among peers required.

·

Strong oral and written communication skills.

·

Strong organizational skills.

·

Strong interpersonal skills.

Job:

Claims

Organization:

CLMS HOMEOWNERS FIELD (00214.05.1000)

Title:

Field Homeowners Claims Adjuster

Location:

California-Woodland Hills (CA)

Requisition ID:

15412



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Claims Adjuster

Blaze a trail. Bring your expertise to California Casualty, a family-owned property & casualty insurance company since 1914.

We provide protection and peace of mind for the people that serve our communities including educators, firefighters, law enforcement, and nurses. The insurance industry is always evolving. Our dedicated teams ensure we stay one step ahead.

Now is your chance to join our topnotch specialists who make a real difference in the lives of our customers. Claims Adjuster Accidents happen. And when they do, our claims department is right there, investigating and evaluating claims; and then negotiating settlements that are fair to our customers and our company.

As an Inside Claims Adjuster, you will conduct investigations of various auto and property claims over the phone, accurately recording information, and analyzing photos and police/medical reports. You will also determine coverage by applying provisions of policy contracts in compliance with regulatory requirements and internal quality procedures. Use your people skills and business smarts to provide excellent customer service by communicating with policyholders, claimants and vendors to promptly resolve problems.

We seek candidates with: + Knowledge of investigation and negotiation techniques, as well as legal and medical terminology, homeowner and comparative negligence concepts, fraud recognition and insurance coverages + Bodily Injury experience (preferred, not required) + Excellent verbal/written communication skills and sound judgment + A strong sense of organization to keep you on top of the large volume of calls you'll be working + High School diploma (some college preferred) + Ability to meet state licensing requirements Launch your insurance career with us and you’ll make a huge impact on our future, as well as your own. Here, we are one big team and collaborative working is the backbone of our culture. We not only expect our people to share ideas and support each other; we value individual contributions and recognize the unique talents of each employee.

Our insurance company offers competitive salaries, a comprehensive benefits package, career support and a great work environment. Experience why California Casualty is such a dynamic place to work — and the right place for you! Minimum starting annualized salary: $47,229 + (Can increase depending on experience).



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P&C Auto Adjuster

We are a proven provider of specialty insurance products and services looking for Inside Auto Adjusters who are ready to step into our fast paced energetic environment and drive results while providing exceptional customer service. We are looking for individuals interested in learning our business, growing their expertise, and becoming a future leader. As a P&C Auto Adjuster, you will review automobile property damage, collision, and comprehensive claims information from the Outside Adjuster, complete the investigation, and resolve the claim. This requires strong organizational abilities and empathetic interpersonal skills. You will also be responsible for on-going communication and for providing status updates to the insured and others associated with the claim activity. P&C Auto Adjusters should be able to perform duties independently with a high level of accountability for timely and accurate results. Successful candidates will be computer literate and comfortable working in a paperless environment. They will enjoy working with customers, be effective at listening and communicating, and have confidence in resolving issues and negotiating fair settlements. Assurant values a diverse workforce where employees are treated with respect, are encouraged to contribute, and have the opportunity for career growth. We offer company-subsidized group benefit plans (including health insurance eligibility on the first day of employment), discounted stock purchase plan, tuition reimbursement, and many additional benefits.

Basic Qualifications: * High school diploma or GED * Minimum of one year automobile claims adjusting experience

  • Demonstrated proficiency with Microsoft Office and the ability to navigate and enter data on multiple screen Preferred Qualifications: * Bachelor’s degree highly preferred

  • Excellent verbal and written communications skills and ability to draft business-level communications when responding to customers

  • Proven ability to work independently with minimal supervision to manage schedules and meet deadlines

  • Ability to type a minimum of 40 wpm

  • Strong listening, problem solving, and negotiating skills

  • Strong analytical skills

  • Proven organizational and multi-tasking ability with an ability to adapt quickly in a fast-paced work environment

  • Detail oriented with a commitment to excellence

Job:Claims

Title:P&C Auto Adjuster

Location:FL-Miami

Requisition ID:50960


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Claims Adjuster - Auto

American Guardian Warranty Services, Inc. is the leading provider of extended repair protection for auto and RV dealers and marketers across the U.S. This individual will report to the Claims Adjuster Supervisor and is responsible for providing exemplary customer service through authorization of vehicle service contract claims for vehicle problems. You will be challenged to solve problems in a fast-paced working environment. This position is responsible for investigating, evaluating and negotiating minor to complex vehicle repair costs and to accurately determine coverage and liability based on the reported fact scenario. You will be measured on your ability to provide accurate benefit and adjustment amounts on claims and reach fair and efficient claims resolutions while managing costs in accordance with policies and procedures.

  • Competencies

  • To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

  • Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

  • Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.

  • Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.

  • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

  • Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. * * * Essential Functions: *

  • Answer inbound calls for Recreational Vehicle (RV), Auto, Light Truck and mechanical breakdown claims

  • Provide information about claim processing and explain the different levels of contract coverage and terms

  • Must be able to use good judgment and general repair best practices for claim resolution

  • Accurately establish, review and authorize claims utilizing corporate data entry system

  • Investigate and determine company liability based on cause of failure and vehicle coverage terms offered in vehicle service contracts as cost effectively as possible

  • Use of other available means of evaluation of a vehicle repair claim, such as reading inspection reports and vehicle maintenance records as recommended by the vehicle’s manufacturer

  • Return phone messages and emails within one business day

  • Provide accurate updates on computer files for calls received

  • Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction and resolution of disputes

  • Read, understand and apply contract language

  • Understanding of general automotive repair procedures and processes The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

  • Benefits:* * * A comprehensive and competitive benefit program is designed to meet the needs of our employees and their families. Benefits eligibility depends on employment classification, location, and other variables. Comprehensive benefits offered include:
  • Competitive Salary

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Basic Life and AD&D Insurance for Employee

  • Additional Life and AD&D Insurance for Employee, Spouse and Children

  • Long Term Disability

  • Employee Assistance Program

  • 401(k) Savings Plan with Match

  • Monday-Friday work week

  • Position shift is 9am-6pm (including 1 hour unpaid lunch period)

  • Paid Holidays

  • Paid Vacation

  • Paid Sick Days

  • Tuition Reimbursement

  • Requirements*
  • High School diploma or equivalent required

  • Minimum 2-4 years of experience adjusting RV, Automobile or Powersports mechanical claims

  • 2-5 years of experience as an automotive or RV mechanic or service advisor in a dealership service department or independent repair shop

  • Previous experience using vehicle tracking systems or databases is a plus

  • Current ASE certifications a plus

  • A degree or certificate from an accredited service technician program is preferred

  • Highly skilled in diagnosing auto mechanical failures

  • Knowledge of parts and repair costs for vehicles

  • Knowledge of Motorcycles and marine is a plus

  • Demonstrated proficiency with MS Office products (Outlook, Word, Excel) and related software applications

  • Proven call center experience

  • Ability to maneuver through multiple systems within a windows type environment

  • Strong organizational and customer service skills with ability to problem solve and multi-task

  • Detail oriented with a high level of accuracy in data entry skills

  • Ability to maintain confidentiality of sensitive information

  • Excellent written and verbal communication skills An Equal Employment Opportunity Employer and Drug Free Workplace

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Non-Injury Liability Adjuster Trainee, I, II, Sr.

LocationCalifornia - Ontario Territory/RegionOntario, CA CategoryClaims Description

  • Investigates the facts of loss, determines and verifies coverage and liability, evaluates settlement value and settlement options and negotiates material damage claims at the direction of manager and/or mentor. Claims involved are subject to standardized procedures which lead to a settlement with limited exercise of discretion

  • Responsible for maintaining and growing a relationship between NGIC and current policyholders. Also responsible for focusing on the needs of loss participants. Identifies customer needs and works to meet those needs using appropriate customer service skills

  • For all duties and responsibilities, incumbent will take ownership of any issue, problem, or error that could potentially impact the policyholder and/or loss participant

  • Develop a basic understanding and knowledge of state laws and regulations applicable to claims handled, including state unfair claim practice laws, and exhibit the basic ability to apply these laws and regulations as it relates to handling of material damage claims assigned

  • Develops a basic understanding of the insurance industry and the organizational relationships of the company such as Policy Ops and Marketing

  • Develop an understanding of the types of policies written by the company

  • Receives initial claim assignments and verifies/investigates coverage, liability and damages and documents all appropriate information. Supervisor is involved with review of all claims to ensure they are commensurate with ability. Establishes an investigative plan; initiates investigation by gathering facts and evidence from all witnesses and interested parties; takes recorded statements when necessary; reviews loss reserves and adjusts or opens hidden exposures as necessary

  • Evaluates settlement value and settlement options and summarizes findings and action plan and submits to manager for approval

  • Makes appropriate contacts to discuss a settlement or disposition of PIP and / or Med Pay claims; extends an offer to appropriate party; documents all file activity and payments. Payment information in file notes clearly outlining basis for settlement

  • Determines subrogation or fraud potential and makes referral to appropriate claim unit for further handling

  • Performs other projects and assignments as directed by manager

Position Requirements

  • High school diploma or general education degree (GED) required

  • Bachelor's degree or 2-3 years of relevant work experience

  • Relevant experience includes Claims or Customer Service experience that required the ability to think critically, problem solve, and effectively communicate verbally and in writing

  • Obtaining/Maintaining appropriate licensing or educational requirements

  • Requires a degree of initiative, independent judgment, and discretion. Ability to resolve conflicts and empathize with customers is critical. Negotiation skills are important for resolving claims

  • Demonstrates professional oral and written communication skills. Organization, customer service, and time management skills are critical for this position

  • Demonstrated proficiency with basic computer skills with word processing, spreadsheets, email and internet

  • Studies and successfully completes the Claims Training Program

About the OrganizationNational General Insurance is one of the largest automobile insurers in the United States. National General Insurance offers a variety of property and casualty products, including personal auto, RV, motorcycle, commercial auto and homeowners insurance. With a nationwide network of claims professionals, local independent agents and a 24-hour, toll-free claims hotline available 365 days a year, National General Insurance provides superior claims service for its customers.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

  • Paid Training

  • Medical, Dental, Vision benefits

  • Wellness Programs

  • Life and Short/Long Term Disability Insurance

  • 401k w/ Company Match

  • Company Paid Holidays

  • Generous Time-off policy

  • Employee Discount Program

  • Career Advancement and Development opportunities

  • On-site Healthcare Clinic (Winston-Salem and Cleveland offices)

  • On-site Fitness Center (Cleveland office)

  • Subsidized parking (Cleveland office)

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Req NumberCLA-17-00039 Full-Time/Part-TimeFull-Time Exempt/Non-ExemptExempt


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Inside Casualty Adjuster

Description :

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Insurance Company has an exceptional career opportunity for an Entry Level Unrepresented Casualty Adjuster in Lubbock, TX!

About the Team

The Claims Department is here to restore peoples' lives after the unexpected has happened. We work to deliver compassionate service that is fast, fair and easy. Putting our customers first to resolve their claim and taking the stress out of the situation is our goal.

This is your chance to help make a meaningful difference in people's lives. Join the thousands of people who work in the claims industry in highly stimulating work that will require you to assimilate data, evaluate facts and negotiate solutions to complex problems. Every day presents different learning and growth opportunities. You will gain a broad range of professional skills that will be equally applicable and highly valuable no matter where your career takes you.

About the Position

Under general supervision, this job is responsible for investigating basic and occasionally moderately complex, unrepresented claims which may include: (1) uninsured or underinsured motorist claims involving physical property damage and/or bodily injury in single or multi car accidents; (2) Injury Casualty Soft Tissue, and unrep-moderate claims. The individual also may handle basic and occasionally moderately complex, non-represented CPL claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved.

Specific responsibilities include

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

File Documentation and Reporting

  • Summarizes documents and enters into claim system notes

  • Documents a claim file with notes, evaluations and decision making process

Coverage, Liability and Evaluation

  • Determines and explains minimum coverage limits in basic and occasionally moderately complex claims involving single or multiple claimants

  • Sets initial reserve, updates reserve, documents rationale and claim summary notes

  • Obtains photos and/or conducts scene investigation

  • Takes recorded statements from claimants, insureds, witnesses, medical providers, etc., conducts investigations into minor and moderate auto accidents, determines liability, and prepares summaries

  • Determines claim value

Negotiation and Settlement Guidance

  • Negotiates and settles claims in accordance with business unit best practices

  • Reviews medical reports in preparation for claims settlement evaluation

Other Projects and Responsibilities

  • May serve on a committee or project as appropriate

  • May participate in one or more basic or occasionally moderately complex special assignments

Job Qualifications

Ideal Qualifications

  • Bachelors degree in related field preferred or equivalent experience plus two years' experience delivering outstanding customer service preferred.

  • Prior claims or insurance experience preferred

  • Excellent written and verbal communication skills with a passion for helping others.

  • Strong organizational and computer skills.

  • Persistence and the ability to work through and solve problems.

  • Bilingual candidates are strongly encouraged to apply

  • Has and maintains all appropriate licenses and registrations for the role per state requirements

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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