Admissions Evaluator Job Description Samples
Results for the star of Admissions Evaluator
Evaluate applications and academic records of prospective undergraduate students to assist in determining eligibility for admission to Vanderbilt.
Key Functions and Expected Performances:
Evaluate student eligibility for admission to Vanderbilt
Compare academic transcripts and application information with school entrance requirements accurately and in a timely manner.
Read and comment on applicant's portion of the application materials in relation to the entrance requirements.
Participate in the determination of acceptance of qualified applicants
Submit recommended action to the Admissions Committee.
May be a participant in Admissions Committee deliberations on final admission decision.
Job requires Bachelor's and 2 years of experience or the equivalent.
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Senior Evaluation Scientist
We are seeking a senior member of our Impact Analytics team to lead the design and execution of evaluation studies and analyses. The ideal candidate will be a seasoned investigator who is passionate about having a direct impact on primary care practices and contributing to a data-driven, learning organization.
Key responsibilities include:
Lead evaluation studies. Work with internal and external stakeholders to design field experiments to test the effectiveness of population health interventions.
Monitor study implementation and data collection. Design and oversee/execute rapid analysis of data.Lead the design and execution of descriptive and predictive analyses to identify opportunities to improve care delivery, contribute to population health product development, and inform company growth strategy.Work with stakeholders to identify implications of analysis results and translate findings into action.Present analysis results to internal and external audiences, including company executives, network operations and ACO initiative teams, and clinical staff at Aledade and in our partner practices.Contribute to broader dissemination of study results in peer-reviewed publication, white papers, blogs, conferences and other venues.Serve as subject matter expert on study design and quantitative analysis methods. Provide consultation services to other scientists and analysts and members of other teams across Aledade.
Mentor staff in areas of expertise.
Substantial experience designing and leading research and evaluation studies in a principal investigator or project lead role; experience conducting applied research in a health care delivery system, health plan, or public health setting is strongly preferred.PhD in health economics, health services research, epidemiology or related field.
Significant and relevant work experience may be accepted in lieu of educational requirements.Demonstrated expertise in designing and conducting experimental and quasi-experimental evaluation studies; experience with rapid cycle evaluation and iterative experimentation preferred.Excellent quantitative analysis abilities, grounded in econometrics, epidemiology, biostatistics or related field. Expertise in techniques such as hierarchical modeling, cluster analysis, segmentation, predictive modeling.Deep experience with health care data sources such as claims, electronic health record, event notification, clinical, and patient reported data.Knowledge of standard methods for measuring health care utilization, spending, quality, and outcomes; risk adjustment; provider profiling; and related analytical tasks.Ability to thrive in a fast-paced environment and manage competing deadlines and priorities.
We are a Series B startup, funded by Venrock and ARCH Venture Partners, intent on creating healthcare that is better for patients and doctors, and is lower cost.
We sign contracts with health plans that give us (and our primary care partners) a share of any savings we create through better coordination and quality of care. We are public health-motivated, data-driven, and relentless.
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Program Evaluation Research Analyst
Kenjya-Trusant is seeking a candidate to fill the role of a Program Evaluation Research Analyst to support the Office of Policy, Planning, and Resources for Public Diplomacy and Public Affairs (R/PPR).
Duties, Tasks and
- Analyze public diplomacy and public affairs programs by evaluating impact toward the advancement of foreign policy objectives, through the increased use of quantitative research and randomized control tests;
- Produce evaluation products, including
- impact, process, and performance evaluations;
- randomized control tests; and
- stakeholder and user analysis.
- Write reports, letters, presentations, public diplomacy performance measurement and evaluation strategies, and other documents with recommendations for management policies and activities;
- Perform analytical, strategic communications and performance work associated with public diplomacy program activities in the Department and the interagency community;
- Communicate with colleagues, management, and other contacts outside the Department to gather and analyze information about public diplomacy programs;
- Disseminate public diplomacy evaluation and performance findings, recommendations and strategies to Department senior officials, other decision-makers and key stakeholders, including OMB, NSC, Congress, GAO and DoD.
- Assist with data collection by contractors;
- Curate existing research from both USG and non-USG sources;
- Provide consultation to public diplomacy practitioners on how to use evaluations to inform and improve programs that advance foreign policy objectives;
- Provide consultation to public diplomacy practitioners on how to design, manage, use, and implement their own evaluations in the field;
- Develop and conduct training modules and courses for FSI, and other formal instructional opportunities, for public diplomacy practitioners on how to design and use evaluations;
- Regularly present evaluation results to public diplomacy practitioners, academics, and other interested parties through both formal and informal presentations;
- Liaise with other evaluation professionals in the public, NGO/Foundation, and academic sectors;
- Liaise with other Department of State evaluation units, including ECA, IIP, posts, and regional bureau public diplomacy offices;
- Assist with budgeting, scheduling, and other planning tasks for R/PPR’s evaluation unit;
- Strong ability to work in a team environment on high priority initiatives;
- Strong ability to have a flexible, team-oriented approach to work;
- Experience working at Foundations or non-governmental organizations on monitoring and evaluations;
- Experience designing and managing evaluations and disseminating evaluation findings;
- Knowledge of Department of State programs and operations;
- Knowledge of the goals, priorities, policies, and commitments of U.S. public diplomacy;
- Knowledge of international relations and foreign affairs;
- Strong critical and creative thinking and analytical skills;
- Strong written and oral communication skills;
- Strong ability to build and maintain strong working relationships with colleagues;
- A Bachelor’s Degree is required for this position; a Master’s Degree is preferred.
Please note all candidates are required to provide the previous five (5) years of employment history.
THE KENJYA-TRUSANT GROUP, LLC is a Service-Disabled Veteran-Owned Small Business that was established in 2015 as a merger between The Kenjya Group, Inc. and Trusant Technologies, LLC. Our mission is to implement, support and protect the nation’s advanced technology systems, business processes and high-technology facilities. Working with the Department of Defense, Department of Homeland Security, the Intelligence Community, state and local governments, and commercial clients, Kenjya-Trusant provides cyber protection, information technology, engineering, construction management and acquisition support services. We are a small company with big company benefits, including Health, Dental, Vision, 401K, Bonus Potential, Flexible Spending Account, Life Insurance, Short- and Long-Term Disability, Paid Time Off, and a culture of teamwork and continuous learning. Come grow with us!
The Kenjya-Trusant Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodations, please contact our Human Resources Department at (410) 740-4045. Use this job description
Director Of Admissions
Admissions Director of Patient Admissions
The Admission Director is responsible for managing the customer flow, admissions process and marketing program for the center. Responsibilities include guiding marketing program for healthcare services which assures: strong customer, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximization of center profitability and census goals.
BSN graduate from an accredited school of Nursing with Current RN license in the State of Georgia or
Masters in Social Work (MSW) from an Accredited School with SW License required
Master's in Public Health (MPH), Business Administration (MBA), Health Administration (MHA), strongly preferred
Director of Case Management experience in Post-Acute Case Management
Strong supervisory and management experience showing proven track record
Experience with managing departmental budget and other financial responsibilities
Clinical Practice/Experience is required in licensed field
Experience with LTAC or other Post-Acute Case Care Management
CCM (Certified Case Manager), required within first year of employment
Ability to effect change and perform critical analysis, promote client/family autonomy and plan and organize effectively for the continuum of care
Knowledge of funding resources, community resources, services and clinical standards and outcomes
Assess inquiries when necessary and respond to referrers within one hour whenever possible, facilitates admission decision and ensures positive admission experience for customer and family
Meets census goals by working with the center's interdisciplinary team and Network entities to coordinate customer flow into and through the nursing center
Ensure an immediate response to phone, fax, and walk-in inquiries and referrals
Coordinates tour, application, and sales process with customers, families and referrers, either personally or with appropriate back-up systems
Ensures proper completion, signing and distribution of paperwork
Meets with family and customers on day of admission and ensures appropriate preparation of room and introduction to nursing staff on unit
Communicates admission criteria to referral sources, customers and families
Ensures comprehensive gathering and documentation of customer data which will enhance appropriate placement within the Network
Maintains thorough knowledge of medical, social and financial information
Conducts follow-up on all inquiries which have not yet been converted to admissions
Works with Administrator and appropriate staff to ensure consistent, effective admissions, discharge and transfer meetings
Maintains statistics indicating customer flow, pending and lost inquiries, denials, hospital discharges and marketing activity; submit to corporate office
Nurtures referral relationships through and aggressive, customer-oriented admissions process
Develops and maintains referral base
Works to initiate, nurture and maintain contacts with physicians, social workers, and discharge planners as valued customers to maximize referrals and facilitate admissions
Stays abreast of services available within the center and through the Network in order to serve as liaison with the center to hospital discharge planners, utilization review nurses, physicians, and other professionals to assist in efficient use of center and alternate care setting within the Network
Provides information to referral sources of customer's progress as appropriate
Identifies and facilitates marketing opportunities for referring hospitals and physicians, as it relates to individual center as well as center clusters
Develops and implements long-range and short-term marketing plans
Coordinates and participates in presentations about the center or other appropriate healthcare topics to hospitals, physicians, and other potential referral sources
Works with Administrator to ensure customer satisfaction and to assess/respond to customer satisfaction surveys
Concerns his/herself with the safety of all center customers in order to minimize the potential for fire and accidents
Ensures that the center adheres to the legal, safety, health, fire and sanitation codes in carrying out the center's fire, safety and disaster plans and by being familiar with current MSDS
Ensures that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights
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Bachelor's Degree POSITION SUMMARY The DART Educational Evaluator provides educational evaluation and/or classroom observations within this comprehensive multi-disciplinary evaluation program for children, adolescents, and young adults. EDUCATION AND EXPERIENCE/QUALIFICATIONS Certified special education teacher; experience working with children or adolescents with emotional, cognitive, learning, or developmental difficulties is preferred. Knowledge and familiarity with a variety of educational testing/assessment instruments and administration procedures required.
Strong verbal and written communication skills are required. Bilingual in Spanish is especially useful, although not required.
SCHEDULE Fee for Service MISSION STATEMENT Wheeler provides equitable access to innovative care that improves health, recovery and growth at all stages of life. ESSENTIAL DUTIES AND RESPONSIBILITIES Administers, scores and interprets standardized educational assessment measures according to established standards and with accuracy. Conducts and completes program specific written evaluations, including educational evaluation or classroom observations.
Develops and documents, clear, integrated, comprehensive educational formulations and recommendations that are individualized based on evaluation results. Demonstrates knowledge of learning processes, learning disorders, instructional strategies, and interventions. Demonstrates knowledge of state special education laws and regulations.
Makes recommendations in accordance with best practices and evidenced based practice models where appropriate and adheres to model and program expectations. Demonstrates knowledge of referral processes and resources. Communicates, orally and in writing, in a positive, effective manner with client, family, and all internal and external providers as needed.
Functions as a strong and supportive team member who understands and embraces a multi-disciplinary team model. Attends any required meetings. Meets direct service productivity goals as defined by program.
Demonstrates knowledge of program/department/agency goals and target outcomes, and adheres to practice standards and to data collection and reporting protocols. Attends and is prepared for scheduled supervision. Seeks additional supervision or consultation as needed and follows through with supervisory directives.
Adheres to all agency and department policies and procedures (e.g., confidentiality, reports child abuse, safety & infection control, etc.) and displays excellent work habits (e.g., provides excellent service, attendance and promptness at work and meetings, timeliness in completing work). Interacts with youth and their families in a manner that is trauma-sensitive and relationally-based. Demonstrates sound judgment and decision-making by maintaining the ability to plan, organize, disseminate information, and analyze and resolve problems. Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture. _Wheeler Clinic is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class. _
Affirmative-Action Equal Opportunity Employer EEO/M/F/Vet/Disabled
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Sr Program Evaluator - Minnetonka, MN Or Washington DC Or Telecommute
No industry is moving faster than health care. And no organization is better positioned to lead health care forward.
We need attention to every detail with an eye for the points no one has considered. You'll help improve the health of millions. And you'll do your life's best work.(sm) The Sr Program Evaluator Position is responsible for supporting UHC Community and State (C&S) leadership to develop and implement research and evaluation studies that address core business, growth and thought leadership priorities.
The Evaluator will work collaboratively with the Director, Thought Leadership to develop a research and evaluation strategy that builds a robust set of externally-reportable proof points that are meaningful to key decision makers and support the C&S value story for external audiences. Additionally, this position will work collaboratively with leadership throughout C&S – inclusive of but not limited to – leaders in product capabilities, complex care, and clinical areas to draw attention to and foster a culture of strategic and intentional evaluation by serving as an organizational SME on the principles of program evaluation, data analytics and research design. This position will work to identify measures meaningful to both internal and external audience.
This position will serve as an expert on available data from public and UHG sources ensuring that the data and measures used are appropriate given the business and policy context. This position will work collaboratively with leaders from health economics, financing, data analytics and other enterprise teams with expertise and resources to support research and evaluation priorities.
The Evaluator will be proficient in performing statistical analysis and communicating key findings.
This position will be responsible for navigating legal, technical and organizational requirements necessary to implement evaluations, share data and report findings externally. An ideal candidate will have experience managing large data sets, exposure to public policy, public administration and / or public health, will be a strong and clear communicator, be a strong writer, have extensive experience in statistical analysis and evaluation design, a collaborative spirit and an inherent curiosity and desire to understand and address complex challenges. In total, C&S employs over four-thousand employees and serves five-million members in 24 states and the District of Columbia.
C&S is the largest health benefits company dedicated to the economically disadvantaged, medically underserved and those without employer-funded health care coverage. This position will report to the Director, Thought Leadership within the UnitedHealthcare Community and State organization. Primary Responsibilities:
Support C&S Competitive Positioning and Growth Potential Support the development and implementation of evaluation protocols that ensure C&S offerings are achieving desired objectives Build and maintain a repository of proof points on the impacts of C&S programs and pilots for use by business development, RFP teams, communications & marketing teams, policy directors, thought leadership and health plan leadership to support the organization’s overall competitive position Contribute to and Execute on Thought Leadership Objectives Assist the Director of Thought Leadership to identify gaps and opportunities for analysis and collaborative research Manage internal and collaborative research projects as directed by the business priorities and growth agenda Develop relationships with organizations and researchers as directed by business priorities and growth agenda Build relationships with external research organizations Serve as an Expert and Consultant For internal audiences, serve as an expert in evaluation and research design developing processes and tools that support health plans and national teams to collect meaningful proof points For internal and external audiences, serve as an expert on the data sources available within C&S, understand the context and legal, organizational and technical challenges for leveraging the data and support informed conversations about how C&S can utilize available data to inform thought leaders Serve as a consultant with C&S leadership to leverage evaluation data to make critical business decisions to support on-going growth and competitive positioning Required Qualifications: Bachelor’s Degree 5+ years of experience in data management and analysis and / or program evaluation Intermediate or higher level of proficiency with Excel Intermediate or higher level of proficiency with SAS or other advanced analytic software Preferred Qualifications: Master’s Degree in Public Administration, Public Policy, Public Health, Business Administration, Economics, or similar field of study Previous experience in the healthcare industry; preferably at UHG or another large, complex, matrix environment Previous experience with research and program evaluation methodologies Proven ability to communicate and translate data in written from to external and internal audiences Careers at UnitedHealthcare Community & State.
Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here.
We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us.
Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Sr Program Evaluator, Program Evaluator, Excel, SAS, data management, data analysis, Matrix, Minnetonka, MN, Minnesota, District of Columbia, Washington DC, Telecommute, Telecommuter, Telecommuting, Remote, Work from home fb773966-8cf8-453f-9769-7b92304c022d Sr Program Evaluator - Minnetonka, MN or Washington DC or TelecommuteDC-Washington700535
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Evaluator Compliance Standards - Safety Analyst
Overview: At Republic Airline, our mission is to provide a safe, clean and reliable flying experience. We believe this is best accomplished by focusing on our vision, “With the BEST people, products and performance, we will be America’s Regional Airline of choice.” Republic Airline, is a regional airline headquartered in Indianapolis, operates fixed-fee flights for American Airlines, Delta Air Lines and United Airlines. The Company’s fleet consists of 170 Embraer 170/175s, offering approximately 850 flights daily to over 100 cities in the U.S., Canada, the Caribbean and Central and South America. Our Maintenance Bases include Columbus, OH, Washington DC – Reagan Int’l, Newark, NJ, Indianapolis, IN, LaGuardia, NY, Chicago, IL, Philadelphia, PA Pittsburgh, PA, and Charlotte, NC. With more than 5,200 talented aviation professionals, Republic Airline is a great place to get your career off the runway.
Duties and Responsibilities:
POSITION PURPOSE Conducts internal evaluations of operational divisions to ensure adherence to federal regulations, company policies, procedures. Conducts aircraft damage investigations, tracks regulatory correspondence and completes special projects as assigned.
Conducts internal evaluations of operational divisions.
Conducts station audits to ensurecompliance with federal regulations as well as company policies and procedures, including pre-visit preparations, post-visit report developments and inputs into the electronic database.
Participates in investigations of aircraft ground damage. Leads investigations into company controllable damage, and participates in conference calls for codeshare partner damages.
Participates (when possible) in external agency inspections/audits.
Reviews changes to applicable regulations in order to recommend appropriate actions to ensure company compliance.
Participates in special projects including but not limited to: special request audits, Codeshare meetings and initiatives, Safety Management System (SMS) implementation, monthly safety newsletter and manual reviews using SAS tools.
Tracks regulatory compliance correspondence, develops and distributes a weekly update of all open FAA correspondence to upper management.
Facilities bi-weekly Fatigue Management Review Team meetings, including pre-meeting preparation updates and closing reports in the electronic database.
Assists with development of SMS structured risk assessment and safety assurance processes, including facilitating Data Analysis Groups.
Contributes to the development of SMS training modules for all company associates covered under SMS.
Provides technical leadership to team and department members. Leads through example; monitors, influences and trains others.
Performs various other duties as assigned.
Requirements:REQUIRED KNOWLEDGE, SKILLS AND ABILITIES. + High School diploma or GEDis required with at least 2 years of Aviation experience required.
Knowledge of the Code of Federal Regulations for Title 14 and 49 and associated regulatory materials.
Skills in Microsoft Office applications is a must.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Travel up to 35% of the time, including overnight stays. PREFERRED EDUCATION and/or EXPERIENCE + Bachelor's degree in an aviation or safety related discipline is preferred.
At least 3 years of previous experiencein aviation.
Airframe and Powerplant, Dispatch License or Pilot’s License is preferred.
Previous auditing and evaluating experience.
Knowledge in aviation safety systems including, but not limited to: Safety Management System (SMS), System Safety, Safety Assurance System (SAS) data collect tools, and IOSA.
LocationUS-IN-Indianapolis# of Openings Remaining1Pos. CategorySafety
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Job Title: Quality Evaluator Job Description The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards.
As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements. Essential Functions/Core Responsibilities • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) • Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices • Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies • May participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) • Responsible for meeting departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) • Complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Candidate Profile • Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred • Effective communication skills, both written and verbal • Proficient in Microsoft Office • Ability to multi-task and meet timelines on deliverables • Detail-oriented Career Framework Role Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks.
Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: USA, Phoenix, AZ- South Mountain Language Requirements: Time Type: Full time
Who We Are At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people. For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers. For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!
Build Your Career With Convergys When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people.
By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!
Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team. Convergys has careers available in 31 countries at 150+ locations. Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work. https://youtu.be/uhKhulU-ANg Convergys is an EEO/AA/M/F/Vet/Disability Employer.
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Contact Center/Call Center Evaluator Analyst
Contact Center/Call Center Evaluator Analyst Apply now » Apply now + Start apply with LinkedIn + + Start apply with Facebook + + Apply Now + Start + Please wait... Date: Apr 11, 2017 Location:
JANESVILLE, WI, US, 53546-8729 Company: Grainger Job Title: Evaluator Analyst Company Overview Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions.
Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels.
As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500company and a perennial member of Fortune magazine's Most Admired Companies list. Position Description The Evaluator Analyst role supports Grainger’s strategic vision to be our Customers’ first choice by providing an excellent customer experience each and every time across the multi-channel Contact Center network.
Evaluators leverage various tools and technologies to evaluate Customer interactions, develop reporting, and provide strategic recommendations to improve front line team members’ performance. They will work collaboratively with business partners and people leaders to drive a consistent, exceptional Customer experience in the Contact Center organization. • Influential change leader that inspires action in a meaningful way with or without authority. Partners to ensure successful deployment of new initiatives to improve the customer experience to internal and external customers. • Indispensable partner to all levels of Customer Service, to drive change and compliance in accordance with set quality attributes • Understands and communicates the Strategic Vision and our customer’s needs in order to align objectives throughout the organization • Partners in frequent calibration sessions to ensure alignment with Contact Center leadership on key goals an attributes.
Serves as the expert for the aligned leader when questions arise. • Partners with Contact Center leaders to provide trend based information to support ongoing improvement through coaching • Builds a Continuous Improvement culture by making problems visible, challenging the status quo and promoting tools and methodologies that generate service and process improvements required to drive standardization, effectiveness and consistent service. • Other related duties as assigned • Evaluator Analysts will be responsible for making daily decisions to determine trends and team member performanceneeds. They will be required to measure compliance to the quality standards while also seeking additional opportunities for team members to improve the Customer experience. They will further partner with team member leadership to address these behaviors and show improvement over time • The Evaluator Analyst has a huge impact on the Contact Center organization due to their unique view of team member performance and customer feedback.
Analysts will identify continuous improvement opportunities and participate in both quantifying and solving these opportunities Position Requirements: BA/BS or equivalent preferred. 1-3 years of experience in related field preferred. • Strong leadership and team building skills • Demonstrated ability to build and maintain professional relationships • Demonstrated ability to work independently and use good judgment • Must be non-biased, discreet and confidential in all work activities • Strong sense of customer service • Good analytical, problem solving and troubleshooting skills • Good working knowledge of technology and systems • Excellent written and verbal communication skills, with the ability to communicate effectively with all levels of the organization • Proficiency in Microsoft Office • Excellent organizational, time management, and multitasking abilities • Must be thorough with meticulous attention to detail • Experience with creating analytics and data tracking strongly preferred • Some travel is required BA/BS or equivalent preferred. 1-3 years of experience in related field preferred. • Strong leadership and team building skills • Demonstrated ability to build and maintain professional relationships • Demonstrated ability to work independently and use good judgment • Must be non-biased, discreet and confidential in all work activities • Strong sense of customer service • Good analytical, problem solving and troubleshooting skills • Good working knowledge of technology and systems • Excellent written and verbal communication skills, with the ability to communicate effectively with all levels of the organization • Proficiency in Microsoft Office • Excellent organizational, time management, and multitasking abilities • Must be thorough with meticulous attention to detail • Experience with creating analytics and data tracking strongly preferred • Some travel is required EEOC Statement Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Job Segment: Call Center, Sales
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Vocational Evaluator Job Details: The Vocational Evaluator conducts tests and interprets test data regarding an individual's interest, abilities, and aptitudes in relationship to vocational potential.
The information is used to provide clients with insight into his/her vocational potential and appropriate placement into educational, vocational, and community settings that facilitate the attainment of educational and workforce goals. Requirements: Seasoned professional knowledge; equivalent to a Master's degree; knowledge in more than one discipline. Rehabilitation counseling, vocational rehabilitation, vocational evaluation, counseling psychology, and various other fields.
Knowledge of vocational evaluation methodologies is critical. Master's degree preferred. 1 - 3 years experience. Education Discipline:
Rehabilitation counseling, vocational rehabilitation, vocational evaluation, counseling psychology, and various other fields.
Knowledge of vocational evaluation methodologies is critical. Master's degree preferred.
Seasoned professional knowledge; equivalent to a Master's degree; Facility: Part of LifeBridge Health, Sinai Hospital of Baltimore features state-of-the-art facilities and renowned Centers of Excellence – some with national and international acclaim. As the largest community hospital and the third largest teaching hospital in Maryland, Sinai Hospital's mission is to provide quality patient care, educate medical students and residents, and engage in research to improve the lives of people all over the world.
Sinai Hospital is a smoke-free workplace. M/F/PV/IWD Employer Requisition Number: 40049 Department: VSP - 7640 Schedule:
Full-time Shift: Day shift Hours: 8:00 am - 4:30 pm
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