Admitting Officer Job Description Sample
St. Mary's Medical Center has been caring for the health of San Franciscans since 1857 when it was founded by eight Sisters of Mercy from Ireland.
It is an accredited, not-for-profit hospital, located across the street from Golden Gate Park. It is a full-service acute care facility with more than 575 physicians and 1,100 employees who provide high-quality and affordable health care services to the Bay Area community.
Home to advanced medical practices, such as the nation's first digital cardiac catheterization laboratory, innovating orthopedic and spine surgery and comprehensive rehabilitation, and a state-of-the-art cancer center. St. Mary's Medical Center is one of San Francisco's leading hospitals, offering patients a full range of outpatient and inpatient services delivered with the human touch. Strategies and business development are centered on Oncology Services, Cardiac Services, and Orthopedics.
Reporting to and under the general direction of the Admitting Manager of St. Mary's Medical Center, the Admitting Officer will greet patients presenting for admission/registration to the Medical Center, take all pertinent information from each patient, to include information which will enable us to determine the patient's eligibility for benefits, what benefits and procedures are covered, and the patient's financial responsibility for care received at the Medical Center.
The Admitting Officer will work in coordination with the Patient Financial Services Staff to ensure accounts are billed on time and accurately. The Admitting officer will file, enter and/or distribute all such information regarding the patient that may be required by other departments within the Medical Center.
High School diploma or its equivalent is required. College courses in Business Administration or Public Relations is preferred. A minimum of 2 years recent experience in Hospital Registration, and/or Admission procedures.
QualificationsA minimum of 2 years recent experience in Hospital Registration, and/or Admission procedures. Minimum of 3-5 years combined experience in healthcare industry 1-2 years of experience with a minimum of 1 year in area of related field Complete annual safety training.
Complete and maintain department specific training. Understanding of government commercial/managed care payers' requirements regarding verification of eligibility, benefits, and potential patient liabilities. Working knowledge of hospital scheduling systems, and admissions/registration processes.
A good working knowledge of medical terminology. Collection of thorough and accurate patient/insurance information with timely data entry into ADT system. Proven ability to interact with the public in a positive and caring manner, with a high degree of customer service skills.
Must be detail-oriented and have good organizational skills. Proficient in the use of Microsoft Word and the Internet for on-line eligibility inquiry, and data entry. Must type 35 words per minute, and the ability to learn other software programs as needed.
Maintains effective interpersonal and communication skills, both verbal and written. Performs duties in a self directed manner, with minimal supervision or direction. None
Admitting Officer - Info Desk / 10 Hours - Weekends / BWH Patient Access
Under the direction of the Patient Access Manager, the Information Desk Staff Member is responsible for promoting and maintaining the utmost integrity and the highest caliber customer service to all patients, visitors and staff. Serving as a liaison the Information Desk Staff member establishes the flow of patients and visitors throughout the hospital thus creating a seamless continuity of services between the buildings. The Information Desk Staff member strives to promote the institution and make a positive first impression, trying also, to create a high level of patient and family satisfaction. Greeting and directing patients and visitors, ushering patients and visitors to destinations when necessary, answering telephone calls, responding to patient and family inquiries and providing patient information in accordance with HIPAA regulations, are functions of the Information Desk Staff member. Performing always with the highest level of customer service standards, Joint Commission guidelines, hospital and departmental policies and procedures are responsibilities of the Information Desk Staff member.
Promotes and maintains the utmost integrity and the highest caliber of customer service to all patients, visitors and staff. Adheres to customer service standards by demonstrating professionalism, alertness, helpfulness and receptiveness to all patients, visitors, and other staff members.
Achieves and maintains high levels of patient, family, staff and customer satisfaction.
Strictly follows all HIPAA regulations, carefully following hospital policies and procedures as they relate to HIPAA compliance.
Establishes the flow of patients and visitors between Family Centers.
Demonstrates extensive knowledge of the hospital, its programs and the physical plant. Provides accurate information about the hospital in a professional and always cheerful and courteous manner.
Greeting directing and assisting patients, visitors, delivery persons and the general public in a courteous, accommodating manner.
Escort patients and visitors to various destinations within the institution, utilizing wheelchairs when appropriate.
Information Desk duties include but are not limited to:
Answering telephone inquiries regarding patient location and condition, transferring telephone calls to patients' rooms. Utilizing, always, caring and informative phone etiquette.
Cleaning desk when needed and organizing the desk area in order to maintain a neat and orderly appearance.
Must clean and organize all cabinets and drawers in desk area.
Must make copies of all schedules and information which is given to patients and families.
Must be constantly learning new sites, locations and schedules
Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Keeps all patient information private, confidential and secures. Secures and properly stores all lists, reports, files and documents. Properly discards materials containing patient information by utilizing locked shred bins.
Performs other related duties.
All staff must stay at appointed position if next shift staff member does not arrive. Staff is required to work overtime if necessary.
High school education with a minimum of 3-6 months experience in an office or health care setting.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Requires interpersonal relationship skills to effectively communicate with patients, their families, physicians and other support personnel.
Requires ability to type 50 WPM and the ability to learn to use a computer.
Requires good judgment, tact, sensitivity and the ability to function in a stressful environment.
Requires the ability to maintain confidentiality regarding patients, their medical histories, demographic information, etc.
Requires the ability to strictly adhere to Customer Service Standards.
- Hectic office environment, noisy, fluctuating temperatures, and high volume of admissions.
- Promotes institutional financial stability based on throughput and data integrity.
Patient Admitting Rep, Full Time Nights
Our Labor & Delivery Department has a Patient Admitting Representative opening!
This position will be scheduled primarily full-time nights
The Patient Admitting Representative in the Labor & Delivery Department performs various related clerical duties which assist the nursing staff to achieve and maintain quality patient care and efficient management of the L&D unit. This position's primary responsibility is patient registration for L&D patients.
For the past 145 years, St.
Mark's Hospital has provided a full-spectrum of healthcare services to Salt Lake City and its surrounding communities.
As Utah's first hospital, St.
Mark's team members uphold a rich tradition of patient-centered, top-quality care. With 317 patient beds and 1,500 employees and volunteers, St.
Mark's thrives on treating patients as if they're family. Such compassionate care is achieved by collaboration, kindness and state-of-the-art care.
Mark's is part of HCA's network of more than 300 affiliate hospitals, outpatient centers and business offices across the country.
HCA and St.
Mark's are all about caring for people, and that care extends to patients, families and employees.
Hospital experience preferred.
Computer and typing skills are essential and handwriting must be eligible.
Superior customer service skills.
BLS through American Heart Association within 6 months of hire.
Ability to lift minimum of 50lbs.
Admitting Rep. - Full Time - Days/10 Hr Shifts - ED - KMC
Are you looking to join and engage in a customer service orientated role in the healthcare industry?
Kettering Health Network is looking for a Patient Access Admitting Representative to join their Patient Access Department and engage in providing patients with expert guidance while navigating the registration process.
Responsibilities & Requirements
Patient Access Admitting Representative position's major duties include, but are not limited to the following:
Registering out-patient, emergency, and in-patient guests while demonstrating strong guest relations and exceptional customer service
Reviewing all scheduled outpatient visits prior to service to insure that all patients have been screened for discounts
Ensuring that payer sources and payment arrangements and options have been discussed
Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
Communicate effectively with hospital staff and patients on a regular basis
- High School graduate or equivalent.
Previous registration/medical office experience
One year customer service experience
Excellent written and oral communication skills
Computer literate and very strong with Excel
Ability to work collaboratively with team members
Senior RCM Representative - ED Admitting & Registration
Hennepin Healthcare has a full-time opening for a Senior RCM Representative in our Admitting and Registration department to work in the Emergency Department. This is a 1.0 FTE role (40 hours per week, 80 hours per pay period). This position will work primarily day shift with a rotating weekend responsibility.
Working under general supervision, provides revenue cycle services to incoming and existing patients and their families either in person or by telephone. Responsible for gathering patient information needed to provide services such as following up on complex claim issues, financial clearance, customer service or admission. Work will be assigned via a work queue in the electronic health record system.
Gathers information from patients, clients/family members, HCMC clinical areas, government agencies, employers, third party payors and/or medical payment programs, etc. both in-person and by telephone to register patients, gather or update information, obtain referrals and pre-authorizations, complete appropriate forms, conduct evaluations, determine benefits and eligibility (insurance, public programs, etc.), determine financial responsibility and/or to identify sources of payment for services
Requests, inputs, verifies, and modifies patient's demographic, primary care provider, and payor information
Utilizes tools, including computer programs, when indicated
Makes appropriate referrals (i.e. Patient Financial Care Specialists, Collections Specialists) as appropriate
Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc
Answers questions (by phone and in-person) and provides quotes for services (including discounts), identifies financial resources, etc in accordance with HCMC policies and procedures
Utilizes various databases and specialized computer software for financial care activities including eligibility verifications, pre-authorizations, medical necessity, review/updating of patient accounts, etc
Establishes plans (patient liabilities, payment, etc.) and conducts follow up activities related to those plans
Inputs, retrieves, and modifies information and data stored in computerized systems and programs; generates reports using computer software
Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies
Works with Claims and Collections (both internally and with collection agencies) in order to assist patients and their families with billing and payment activities in order to increase cash flow
Other duties as assigned
2 years clerical experience in health care revenue cycle operations: billing/claims, patient accounting, collections, admissions, registration, etc
Bi-lingual strongly preferred, required in some positions
An approved equivalent combination of education and experience
Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria
Excellent verbal and written communication and interpersonal skills
Ability to work independently with minimal supervision, within a team setting and be supportive of team members
Proficient with Microsoft Office
Ability to analyze issues and make judgments about appropriate steps toward solutions
CRCR (Credentialed Revenue Cycle Representative) preferred
Knowledge/ Skills/ Abilities:
Knowledge of patient billing claims process
Ability to communicate with patients and families under sometimes stressful circumstances
Strong telephone communication skills
Experience with electronic health record or similar software program
Knowledge of payor programs
Knowledge of applicable federal and state regulations
Admitting Supervisor - Emergency Room (Monday-Friday: Shift Varies)
Under direct supervision of the Admissions Assistant Director of the respective area, the Admissions Supervisor is responsible for supervision and training of staff. The incumbent is charged with the responsibility of ensuring efficient and accurate admission of patients for services.
The supervisor is responsible for the development of training materials and consistent training of staff within the department. He/she is responsible for maintaining a department that functions efficiently and professionally, utilizing good customer service skills. The incumbent is responsible for ensuring that staff performs upfront collection duties accurately and meets established goals.
He/she is responsible for ensuring department-wide QA reports maintain an accuracy rate of 95% or higher, reviewing end of day QA reports, assisting with development of policies and procedures and other assigned tasks as needed. This position spends the majority of time sitting (up to 80% of work time), with frequent standing and walking of short distances (up to 20% of work time.) This position has exposure to communicable disease and body fluids.
SPECIFIC EDUCATIONAL AND SKILL COMPETENCIES REQUIRED FOR THIS POSITION
The ability to operate standard office equipment and effectively communicate with customers, as usually demonstrated by some post-secondary coursework and a minimum of five years office experience, with 2 of those years in hospital admitting, is required. Uses Word, Excel and other MS Office tools proficiently, familiar with medical terminology and hospital admitting practices are required. This position requires excellent communication skills and the ability to supervise others, as normally acquired through a progressively more responsible work history.
Patient Financial Services Rep Admitting
About Banner Estrella Medical Center
Banner Estrella Medical Center is a 305-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more.
In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy.
About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.
This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management.
Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate.
Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services. Verifies patients demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patients insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management.
Verifies and understands insurance benefits, Collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management.
May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources.
Assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).
Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence.
Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Work to meet the patients needs in financial services.
Consistently meets monthly individual productivity goal as determined by management.
Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good teamwork.
Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team.
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required
Work experience with the Companys systems and processes is preferred. Previous cash collections experience is preferred.
Additional related education and/or experience preferred.
Job Description: Haywood Regional Medical Center
The Admitting Representative performs all duties relative to non-medical patient service from the time the patient is pre-admitted through the admission procedure. The representative interviews patient for information necessary to complete the patient billing record and advises, informs and assists the patient before and during registration. The Admitting Representative obtains signatures necessary to complete the patient billing record.
Education : Must have high school diploma or equivalent. Two years or more college or completion of business training in a technical institution preferred.
Experience : On‑the‑job training provided, but some experience in office work and in public relations required. Prefer some experience in hospital or health occupations. Basic skills in typing and in the use of office machines are required.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
Patient Access Representative - Mercy I-35, Admitting
We're a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Responsibilities and Qualifications
The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards.
The Patient Access Representative will facilitate all components of the patients' entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.
Mercy Service -
Greets every individual on the phone or in person with a smile and a warm, professional greeting.
Provides outstanding customer service to all internal and external customers including our patients, visitors, co-workers, physicians, and insurance companies.
Keeps all wait times to a minimum.
Works effectively with other co-workers, clinical departments and clinics to accomplish work and departmental projects.
Demonstrates positive and professional communication skills.
Exhibits objectivity and openness to others' views, contributes to building a positive team spirit.
Respects at all times the confidentiality of patient records and uses complete discretion when discussing patient matters.
Ensures all patient information is secured and all paperwork is disposed of in appropriate confidential trash receptacles.
We're all unique pieces of a puzzle at Mercy, connected together to create a beautiful picture of health. And being the perfect fit for your role requires a specific set of qualifications that you'll bring with you:
Experience and Education Requirements:
1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required some college helpful.
Minimum skills, knowledge and ability requirements:
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.Strong organizational skills; attention to detail
Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.
We'll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a "top 100 places to work." We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We're proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and are not afraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.
Admitting Representative I
Work Shift: NIGHT Work Week:
M - F, rotatnig weekends and holidays Job Summary The Admitting Rep I is responsible for obtaining and inputting accurate demographic and insurance information, on the Hospital Information System (HIS) on patients, presenting at the various entry points of the Health Center. It is also the responsibility of the Patient Access Admitting Representative to adhere to all departments, hospital, governmental and/or any other healthcare licensing agency requirements related to EMTALA and HIPAA. The Patient Access Admitting Representative will employ effective communication skills, promoting excellent customer service in every interaction.
Competency requirements for computer entry, as well as, insurance procedures will be maintained. The Patient Access Admitting representative performs cashiering functions, ensuring that all hospital accounts are secure, through the collection of the required co-pay, deductibles and co-insurance. Perform the medical necessity check, to ensure compliance with Medicare guidelines.
PATIENT AGE GROUP SERVED Neonate to Geriatric DUTIES AND RESPONSIBILITIES PEOPLE 20% Contributes to the departmental and hospital patient satisfaction. Communicates openly in a non-judgmental manner and in a professional demeanor, during all interactions with customers and co-workers. Proactively seeks solutions to address patient issues and concerns.
Offers assistance without being prompted and takes the initiative to perform other tasks when the area slows down. SERVICE 20% Consistently takes the necessary steps to ensure that protected health information remains private and confidential, according to established HIPAA guidelines. Explains the consent forms, obtains signatures on the forms, and responds to any questions in a non-judgmental manner.
Practices N-O-D: tells the patients his/her name, explains his/her occupation and what he/she will be assisting the patient with. QUALITY/SAFETY 20% Obtains and records accurate demographic and insurance information on patients, by interviewing patients, family members and physicians. Ensures that the correct insurance plan codes are utilized for the billing process.
Refrains from issuing new medical record numbers to patients with existing accounts and keeps errors to = 1% of total registrations. Attends at least 80% of all department meetings and in-services. Offers suggestions to improve the level of service, customer service, etc. that will improve patient satisfaction scores.
Alerts management, in a timely manner, to any unusual and/or difficult situations impacting the level of service. Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards.
Completes all hospital required and job related in-services and applies the information needed. Complies with applicable laws, regulation, guidelines and standards regarding safety and infection control issues. FINANCIAL 20% Ensures that ordered services meet established medical necessity criteria by performing the PCA (Pathways Compliance Advisor) or any other medical necessity check review, if and when warranted.
Collects payments based on pre-determined information provided by the insurance verification team. Absent this information, proactively performs insurance eligibility and verification to ensure reimbursement for services. If applicable, extends payment plans, after the minimum required payment has been received.
Accurately posts and receipts patient payments. Balances cash drawer on a daily basis; follows the department policy related to cash drawers and cash receipting. GROWTH/INNOVATION 20% Participates in departmental and hospital performance improvement plans.
Completes all hospital required and job related in-services and applies the information as needed. Supports the Admitting team needs when area admission requirements are completed and/or indicated by workdriver. Supports other Admission area needs and collaborates with other departments or other HM hospitals as indicated by workdriver.
This position description is not intended to be all inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. The Houston Methodist Hospital reserves the right to revise or change job duties and responsibilities as the need arises. EDUCATION REQUIREMENTS High School graduate or GED EXPERIENCE REQUIREMENTS 1 year of registration experience in a hospital environment preferred.
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED None SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED Computer skills required HBOC-McKesson Healthquest (HIS) experience preferred Microsoft Outlook experience Ability to manage multiple tasks at one time Ability to manage a fast-paced environment Proficient in English, written and verbal PHYSICAL REQUIREMENTS Physical requirements include patient assistance (wheelchair, ambulatory, and stretcher) exposure to hazardous chemicals and blood borne pathogens, airborne pathogens. Employee must be able to push, pull and lift items greater than 25 pounds. See Activity Checklist WORKING ENVIRONMENT Includes office, patient care units, patient beside registration and procedure areas.
Standard Dress Uniform for those employees who have public contact with customers Ability to flex hours and work day/assignments to meet the needs related to unanticipated patient volumes. Equal Employment Opportunity Houston Methodist is an Equal Opportunity Employer. Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound.
Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Company Profile Houston Methodist Baytown Hospital, located 35 miles southeast of Houston, is the area's only full-service hospital offering specialized medical care for patients at every stage in life. This 392 licensed bed hospital with 18 operating rooms, and over 1,400 employees, brings Medical Center excellence and quality care close to East Harris and surrounding counties.
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