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Shipping Clerk - Dispatch Clerk

Job Description

AMERICAN FURNITURE MANUFACTURING seeks an experienced Shipping - Dispatch Clerk.  This position will be hourly and report to the Traffic Manager.  You can read below a thorough list of responsibilities.  In addition, this person should have good Excel skills and ERP experience on some platform.   Key job duties include: 

  • Manage the dispatch log
  • Manage the RTG log
  • Carrier invoice data entry
  • Follow-up on invoice issues
  • Manage the smaller accounts
    • Book carries
    • Make delivery appointments
    • Monitor the shipments to ensure on-time deliveries are made
    • Answer customer calls/emails
  • Manage American Freight portal (data entry & updating)
  • Assist in preparing and tracking Big Lot delivers
  • Check allocation daily for shipment dates for orders
  • Prepare shipments for the warehouse to load
  • Work with the warehouse to ensure shipments are loaded timely
  • Send carriers’ information once shipments are loaded
  • Handle paper work associated with tractor rentals and company trailers
  • Check DOT logs to ensure they are correct

Company Description

Furniture manufacturer located in Pontotoc, MS with 700 employees.

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Rental Counter / Dispatch Clerk

Rental Counter / Dispatch Clerk Posted Date: 04-14-17 Location: Greenville - SC Manage Others:

No Availability: Full Time We are an equal opportunity employer Apply for this position Ahern Rentals is looking for a counter/dispatch person to coordinate our delivery trucks for drop-offs and pick-ups from our customers worksites and provide superior service to our customers who call or come into our store. Incentive Package includes: + Competitive pay

  • Paid Vacation

  • Paid Holidays + 401k Retirement Plan

  • Benefits after the first of the month following 60 days will include: Medical, Dental, Vision & Life + Supplemental Insurance Options Available + Employee and Customer Incentive Bonus Programs Essential Duties and Responsibilities: Dispatch: + Dispatch drivers throughout local area + Coordinate delivery and pick-up of equipment + Work with service department to keep trucks maintained + Communicate with stores when equipment to be delivered has problems + Assign Field Service Technicians to field repairs + Answer incoming phone calls and provide customer support + Maintain accurate files and log books + Other duties, as assigned by Management Counter: + Provide superior customer service, in person and over the telephone + Process rental and purchase transactions + Filing, data entry, and retrieval of documents + Other duties, as assigned by Management Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position Qualifications: + Previous EQUIPMENT rental experience a plus + Must be computer literate, previous experience with RentalMan and AS/400 a plus + Previous cash handling and point of sale experience preferred + Must be able to operate 2 way radio + Must be able to multitask + Must be able to read, write, and speak English + Must be able to pass drug test and background check + Must be able to provide Motor Vehicle Record at time of job offer (current within 15 days)

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Dispatch Clerk

Position Description

The Dispatch Clerk position will be responsible for assisting in all aspects of the operation.

Requirements + A high school diploma or GED equivalent + A minimum of 1 (one) year of experience in logistics, transportation, warehouse or related field is required for this position

  • Must have experience with DOT compliance and driver routing

ADDITIONAL REQUIREMENTS: + The candidate must possess excellent written, verbal, organizational and leadership skills and possess strong customer service skills + Some computer skills are required and will train on the location's software

Responsibilities Duties for this position include: + Customer service Routing Scheduling driver/dockworker management Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job LocationsUS-TX-EL PASO

Posted Date1 month ago

Requisition ID2017-44855

CategoryLogistics/Distribution/Transportation Management

Employment TypeRyder Temp Employee (3)

Travel Requirements0-10%

Position Code5005


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Customer Service Operations Dispatch Clerk

Our supply chain management consultants can leverage significant supply chain experience, acquired while developing and implementing strategies for some of the world’s best known companies over the past forty years in more than one-thousand client engagements, and apply it, hands-on, to your organization.

Job Summary:

Communicates back and forth with Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues.

Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.

Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Works with routing specialists, route managers, and the service department to optimize routes
Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

Required: High school diploma or G.E.D and a minimum of 6 months of related work experience

Preferred: Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment

We have extensive experience in helping companies keep up with the dramatic changes in distribution center and warehouse operations. Our warehouse design consulting team combines on-the-floor data gathering with sophisticated modeling techniques to produce and implement warehouse/distribution center operation plans that provide increased savings and reliability for tomorrow while keeping the inventory moving today.



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Customer Service Operations Dispatch Clerk

Our primary purpose is to provide our diverse portfolio of clients with actionable insight and exceptional service, but our mission extends beyond what we do to how we do it. Eurasia Group is committed to the highest ethical standards in our research projects, the management of relationships with our clients, the protection of client confidentiality, and in all interactions among our employees.

We seek to maintain absolute political and corporate independence, to promote transparency in our work, and to offer a product that is free of bias. Our creative processes are driven by expertise, not corporate rank. By helping our clients make well-informed commercial and investment decisions, we seek to promote a more refined understanding of the impact of politics on markets, a public good we are proud to provide.

Job Summary:

Communicates back and forth with Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues.

Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.

Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Works with routing specialists, route managers, and the service department to optimize routes
Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

Required: High school diploma or G.E.D and a minimum of 6 months of related work experience

Preferred: Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment

In addition, we are committed to provide substantial professional development opportunities and to build and maintain a culture that honors and rewards initiative and innovation. We encourage all employees to develop new and better ways of providing value for our clients.

The firm?s leadership will work at all times to maintain a sensible balance between the needs of the individual and those of the firm, and to ensure that all employees treat our work and one another with respect. We will grow and protect the Eurasia Group brand. We will do our utmost to ensure that all employees work in an environment that is as creative and fun as it is challenging?and we will create both a product and a team we can be proud of.



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Customer Service Operations Dispatch Clerk

Global 1000 companies in a wide range of industries trust Everest Group to advise them on all aspects of their high impact needs. As one of our professionals, you will help our clients evaluate and transform their businesses to adapt in a continually changing business environment.

You will be exposed to a broad range of client business challenges including technical, legal, financial, organization design, process reengineering, offshore outsourcing, business alliances, business/market strategies and other issues. Potential engagements may include optimizing internal functions, developing go-to-market strategies, developing strategic roadmaps for change management, service provider solutioning, and shared services advisory services.

Job Summary:

Communicates back and forth with Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues.

Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.

Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Works with routing specialists, route managers, and the service department to optimize routes
Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

Required: High school diploma or G.E.D and a minimum of 6 months of related work experience

Preferred: Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment

Being a consultant means working closely with our clients on their challenges and adding value as a member of a team. Most of our client teams travel to domestic client sites weekly, leaving home on Monday morning and returning on Thursday.

Occasional international travel is also required. Fridays are spent in an our Company Group office reconnecting with colleagues, attending training and collaborating on internal projects and meetings. This allows greater connection to co-workers, a more collaborative environment and better opportunities for personal career development.



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Customer Service Operations Dispatch Clerk

The Corporate Advisory Services group helps operating companies and strategic investors identify, assess, and forecast political risks when entering into or expanding within international markets. Eurasia Group's integrated research platform can be customized for each client depending on its specific business model, risk tolerance, and industry sector.

Job Summary:

Communicates back and forth with Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues.

Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.

Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Works with routing specialists, route managers, and the service department to optimize routes
Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

Required: High school diploma or G.E.D and a minimum of 6 months of related work experience

Preferred: Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment

The Global Energy & Natural Resources group manages relationships with clients in the energy, utilities, mining, and agriculture sectors. We also originate and coordinate research in these areas, tailoring regional analysis into focused market intelligence, risk management, and strategic-planning support.



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Customer Service Operations Dispatch Clerk

Regulatory issues. Pricing pressures.

Increased competition. Innovation demands.

our Company Group understands that each industry has its own challenges and opportunities. And we have the experience, knowledge and original research to dive deep into the details of your industry segment to fully exploit the value of your supporting services.

Job Summary:

Communicates back and forth with Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues.

Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.

Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Works with routing specialists, route managers, and the service department to optimize routes
Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

Education and Experience

Required: High school diploma or G.E.D and a minimum of 6 months of related work experience

Preferred: Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment

Our advisors and research analysts will complement your internal team?s focused experience and expertise with a broad view informed by our work with multiple, similar clients in your industry. Our insights will help you decide the optimal service delivery strategy and best-fit solution for your in-scope functions.

Let us help you take the first step on your pathway to long-term returns.



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Dispatch Clerk - San Francisco, CA

Overview Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. Assist Dispatchers by answering telephone calls; communicate with passengers by telephone regarding trip arrivals, late trips, No Shows and cancelations, and no or low fare collection in accordance with contractual obligations and company policies and procedures. Communicate clearly, professionally and in a timely manner with company employees. Represent the company to its customers and the public in a professional and courteous manner.

Responsibilities + Answer passenger questions regarding “Where’s My Ride”; reviewing driver and trip status and providing accurate estimated arrival times + Call passengers and inform them of upcoming late trips when known

  • Maintain radio communications with drivers; call customers who are reported as No Shows and advise drivers; document No Shows according to established procedures + Communicate with drivers regarding Low or No Fare payment and follow procedures to instruct driver and record information

  • Accurately record information Trapeze and/or any other designated programs or procedures + Coordinate with Dispatch to communicate with passengers; coordinate driver information with Dispatch

  • Maintains records, logs, and schedules

  • Accurately prepares reports on all activities occurring during their shifts or as requested + Follows rules and regulations of the Company; follows instructions of management and supervisors + Adheres to all regulations related to the Americans with Disabilities Act (ADA) + Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures + Communicates with Dispatchers, Scheduling, Reservations, Operations to ensure service provision

  • Maintain confidentiality of passengers’ information

  • Perform trip editing and/or VDS editing if assigned Other duties as required.

QualificationsEducation, Licensing, and Certifications : + High school diploma or equivalent, such as GED, required

Experience : + One to two years of dispatch and/or customer service experience preferred + Bilingual preferred.

Skills and Knowledge Required:

  • Ability to type 50+ WPM, Typing certification required at time of interview.

  • Ability to organize logical and efficient schedules and routes and adapt to changes

  • Ability to read, comprehend and understand a map

  • Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes

  • Ability to assist handicapped passengers when needed + Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs + Strong written and oral communication skills + Clear speech and pleasant phone demeanor

  • Ability to use a multi-line phone system and handle multiple tasks concurrently

  • Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups Travel requirement (as a percent):

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Dispatch Clerk

Position Description

The Dispatch Clerk position will be responsible for assisting in all aspects of the operation.

Requirements + A high school diploma or GED equivalent + A minimum of 1 (one) year of experience in logistics, transportation, warehouse or related field is required for this position

  • Must have experience with DOT compliance and driver routing

ADDITIONAL REQUIREMENTS: + The candidate must possess excellent written, verbal, organizational and leadership skills and possess strong customer service skills + Some computer skills are required and will train on the location's software

Responsibilities Duties for this position include: + Customer service Routing Scheduling driver/dockworker management Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job LocationsUS-TX-Del Rio

Posted Date1 month ago

Requisition ID2017-44872

CategoryAdmin Support, Clerical & Service Coordinators

Employment TypeRegular - Full Time (4)

Travel Requirements0-10%

Position Code5005


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