Airplane Flight Attendant Job Description Sample

Envoy Air Inc. is a wholly owned subsidiary of the American Airlines Group. With more than 16,000 employees, Envoy is the largest provider of regional flight service to American Airlines. Flying under the American Eagle brand and livery, Envoy provides ground handling services for many American Airlines flights. The Company was founded in 1998 as American Eagle Airlines, Inc. and in 2014, changed its name to Envoy Air Inc. Envoy is headquartered within the Dallas metropolitan area in Irving, TX with large operations in Dallas/Fort Worth, Chicago, Miami, New York, and Los Angeles. At Envoy, we go beyond transporting people from one destination to another. Our goal for employees is to take you where you want to go - whether a short-term stay or a lifelong career. Are you ready for take-off?

Envoy Flight Attendants are the face of our airline and spend more time with our customers than any other employee. Our Flight Attendants are passionate about providing outstanding customer service to each and every passenger both in-flight and on the ground.

We are looking for people who can:

• Greet, direct, and assist passengers

• Provide public announcements

• Ensure passenger compliance with all safety requirements and federal regulations

• Ensure the safety and comfort of our passengers

• Demonstrate leadership, confidence, and professionalism while handling various kinds of situations including passenger inquiries, operational changes, and emergencies

• Provide clear and calm instructions during an emergency; be prepared to rapidly evacuate passengers from an aircraft

• Assist passengers with special needs, including unaccompanied minors

• Effectively diffuse challenging situations involving disorderly, intoxicated, and irate passengers

• Care for and assist ill, injured, and incapacitated passengers and may administer first aid in compliance with government and company regulations

• Carry out duties in confined spaces of aircraft aisles and galleys

• Adapt to frequent changes in the work environment such as flight schedules, variable weather, and environmental conditions

• Complete all responsibilities in a timely manner contributing to the collective effort of on-time departures and arrivals

Job Requirements

In this role, the Flight Attendant works without direct supervision and must exercise dependability and reliability. Flight Attendants must be able to report to work on a regular and timely basis. A positive outlook and strong work ethic are essential in this type of position.

Position Requirements

• Minimum Age: 19

• High school diploma or GED equivalent

• Height between 5'0 and 5'11 (without shoes)

• Must be able to fit into a jump seat harness and seat belt without modification in any manner

• Must possess a valid passport with the legal right to travel unrestricted to and from all countries served by Envoy

• Must meet all requirements to enter and exit Canada which include no criminal history within the last five (5) years

• Demonstrated ability to communicate clearly and effectively

• Willing and able to work a variety of shifts including days, nights, weekends, holidays and trips lasting up to four (4) consecutive overnights

• Ability to push, pull, twist, turn and lift equipment, carts and doors of various weights

• Must maintain a well-groomed, professional appearance and comply with all uniform standards

• Possess the legal right to work in the United States

• Ability to read, write, fluently speak and understand the English language

Position Preferences

• One (1) year hospitality experience in hotel, restaurant, or retail industries

• Previous work experience in positions that required face-to-face, public contact

• College degree

Additional Position Details

• Tattoos/body art of any kind may not be visible while in company issued uniform or while attending company sponsored training

• Body piercings are limited to single ear piercings; body piercings of any kind including tongue, nose, eyebrow, or facial piercings may not be visible at any time

• No extreme hair or nail colors or styles

• All forms of government issued identification must contain the same first and last name that appears on the passport

• Must be willing and able to attend training in Dallas/Fort Worth, TX; portions of training will be unpaid

• Upon completion of training, must be willing and able to immediately relocate without any reimbursement to an assigned Flight Attendant crew base (Chicago, IL; Dallas/Fort Worth, TX; Miami, FL; New York, NY)

• Crew bases are awarded in order of seniority and dependent upon operational needs

• Wages are governed by the contract agreed upon between Envoy and the Association of Flight Attendants (AFA)

• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

• Must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable

• Federal law requires Envoy to determine an applicant's history of Department of Transportation (DOT) drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

Travel
90-100%

The Frontier Airlines Flight Attendant (FA) is essential to maintaining the well-being, safety, security and comfort of our passengers onboard our aircraft. The Flight Attendant performs a variety of services in order to maintain a high level of excellent customer service. Flight Attendants are involved in all passenger interactions in order to help answer any questions, address concerns and sell products onboard. It is essential for all crew members to follow established FAA and Frontier guidelines in providing for the comfort and safety of passengers and respond to inflight emergencies and/or security concerns in the unlikely event they arise.

Essential Functions:

• Follows all Federal Aviation Regulations as required as well as all established Frontier Airlines policies and procedures

• Initializes and conducts emergency evacuation of cabin if necessary

• Conducts preflight safety check of cabin emergency equipment

• Ensures proper loading and storage of carry-on luggage prior to and during the flight

• Ensures cabin safety and security during all phases of flight, including boarding and deplaning

• Prepares and secures doors and announces departure/arrival information to passengers over the PA system

• Provides instruction and demonstration of onboard safety features

• Sets up galley, checks supplies, stows beverage and snack carts and verifies count

• Sells snacks and/or beverages (including alcohol), collects and stows all beverage and snack service items inflight and prior to landing, and informs passengers of all onboard products

• Provides emergency medical assistance (e.g., performing CPR and basic first aid)

• Projects and maintains a positive attitude and composure at all times

• Performs tasks that require frequent walking, bending to ankle level, and reaching above shoulder level and reaching inside overhead bins to retrieve or store items

• Be dependable and committed to completing work assignments per Frontier Airlines policies

• Maintains professional appearance and compliance with uniform and appearance guidelines while in public view (e.g. during commute, pre-flight activities and flight operations)

• Participates and complies with all DOT, FAA, and Frontier Airlines' regulations regarding drug and alcohol compliance of safety-sensitive transportation employees

• Other duties as required

Job Requirements:

• High school graduate or GED required.

• MUST BE 20 years of age to begin the interview process.

• 1 to 2 years of customer service experience preferred.

• Must possess a current and valid passport to begin the interview process.

• A current and valid passport in your possession is required at time of application. Passport must not expire within the next 6 months. Ability to travel in and out of the United States, and the ability to travel to all current and future international destinations served by Frontier Airlines is required. Passport Cards are NOT acceptable as they do not permit air travel to and from the United States. Your passport must be a passport booklet.

• If you possess a foreign passport, you must provide proof that you are legally authorized to work in the United States.

• Must present a neat professional appearance and demeanor including adhering to the Frontier Inflight uniform and appearance guidelines.

• Multiple piercings are not permitted while wearing the Flight Attendant Uniform.

• At Frontier Airlines, we do not allow any visible tattoos while wearing our Flight Attendant uniform, even if covered by makeup, clothing, jewelry and/or a bandage.

• Must be willing to relocate to assigned base location.

• Must be willing to work flexible hours, including nights, weekends, holidays, and extended hours when needed

• Must be willing to travel for long stretches of time as part of the job

• Must be willing to change and adapt to meet the demands of the job, including accepting schedule changes on short notice

• Must be willing to fly both international and domestic routes

Knowledge, Skills and Abilities:

• Excellent interpersonal, oral, and written communication skills

• Must be able to read, speak, write, and communicate in English fluently

• Ability to communicate effectively with and reassure passengers in a hurried and stressful environment

• Ability to work independently as a leader and as a team member among fellow employees and passengers

• Heavy lifting, pushing and/or pulling of objects up to 100 pounds occasionally and/or up to 60 pounds frequently

• Ability to sit in and be secured with seat belt and shoulder harness in all jump seats without a seat belt extension, harness extender or modify the integrity of the jump-seat

Working Conditions:

Equipment: Includes, but not limited to: beverage/snack carts, galley equipment, POS devices/systems, flight stairs, aircraft cabin equipment including doors, and emergency equipment.

Work Environment:

• Working environment subject to varying climate conditions, air turbulence, changing locations, variable hours, dry air, noise levels from engines and other equipment, dim lighting and confined spaces

• Working environment is typically fast-paced and physically demanding

• Work shifts/hours vary including days, weekends, evenings, red-eyes and holidays

Physical Effort:

• Perform frequent repetitive motions, to include bending at the waist and knees and sustaining those positions for extended periods of time

• Must have 20/20 (or "sufficient") vision and hearing to safely perform the essential functions of the position

• Ability to hear, interpret and respond to onboard chime systems, call buttons and announcements or direction given over interphone and public address system

• Ability to stand throughout most of work shift

• Perform in-flight duties while in a pressurized cabin for extended periods of time

• Possess the physical strength to reach and operate all emergency equipment and exits

• Operate door and window exits in manual and emergency modes. (Can include weight of 33 lb. window exit and investigate door "emergency mode" resistance)

• Push/pull/move a galley cart weighing 100 lbs.

• Moderate physical activity required by handling objects up to 50 lbs. occasionally and/or up to 35 lbs. frequently

• Ability to lift a 35 lb. luggage piece (occasionally - bags heavier than 50 lbs.) from the floor to 33" (i.e. floor to passenger seat) AND from 33" to 67" (i.e. passenger seat to overhead compartment)

• Ability to reach into overhead compartments with a height of 67" and depth of 28"

• Ability to be properly secured in the cabin jumpseat by the safety belt and shoulder harness without the use of seatbelt extensions

• Ability to balance and reach across seats and serve passengers

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including: recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines, Inc. is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana (THC), Cocaine, Amphetamines (including methamphetamines and MDMA), Opiates (including codeine, heroine, 6-Am, and morphine) and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Overview

What does it mean to be a Spirit Flight Attendant? Flight Attendants are the face of Spirit – they welcome guests with a smile; they are fun and friendly, relaxed and confident, playful yet professional. Spirit Flight Attendants care about getting guests where they need to be safely, reliably, and on time.

As a Spirit Flight Attendant you are responsible for providing excellence in guest services and an enjoyable experience on board any one of our 122 aircrafts. We have the youngest fleet in the industry and are looking for the friendliest Attendants to fly our skies with us! Sounds like something you'd like to do? We thought so, too.

As a representative of the fastest growing airline in the U.S., you will help our guests love and appreciate Spirit's unbundled fares. We proudly make it easy for our guests to choose the optional services they value most. Spirit Airlines Flight Attendants provide leadership, direction and assistance to fellow Spirit Team Members and Guests.

Responsibilities

• Responsible for the safety and comfort of guests aboard the aircraft while providing exemplary service.

• Provide guests with briefings pre-flight, during flight, and after landing.

• Assist guests by answering any inquiries they may have in addition to aiding guest with their carry on items, which may require overhead lifting.

• Market, sell and provide snacks and beverages to guests.

• Check emergency equipment and be aware of hazardous situations in the cabin.

• Demonstrate the use of emergency equipment as required.

• Provides leadership, direction and assistance during an emergency situation, including aircraft evacuation, administering first aid to ill of incapacitated guests, and during incidents such as turbulent flights and delayed flighted.

• Maintain compliance with all Federal Aviation Regulations as well as Spirit's policies and procedures.

• May perform other responsibilities as assigned. Responsibilities and duties may change due to operational needs.

Qualifications

• Must be at least 21 years of age.

• Must be at least 5'0 (without shoes).

• Must be able to lift 50lbs from floor to shoulder level, ability to reach aircraft overhead bins and storage areas.

• Must be able to fasten a four point jump seat harness without the use of extension devices.

• Must have valid passports/documents with the ability to travel in and out of the USA and to all cities/countries served by Spirit Airlines.

• Must be eligible to work in the United States without sponsorship.

• At least 2 years of experience in the Guest Service, Hospitality and/or Sales/Merchandising industry.

• Must be dependable, energetic, outgoing, a team player, and demonstrate leadership and exceptional interpersonal skills.

• Must be flexible and willing to relocate to a base assignment at your own expense in any current or future crew bases.

• Required to attend and successfully complete a 4-week Initial Flight Attendant training held in Ft. Lauderdale, FL.

• Ability to work flexible hours, days and holidays.

• Ability to work in close quarters with service animals as well as all snack items, including but not limited to peanuts.

• Ability to communicate effectively. Must be proficient in the English language; bilingual in Spanish is a plus.

• Must maintain a polished, professional and conservative appearance at all times.

• High School Diploma or GED required, College degree preferred.

• Driver's license is preferred.

• Please be advised that you will be asked to complete a required assessment to be considered for this position.This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it.*

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.

EEOC Statement

Spirit Airlines is an Equal Employment Opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other applicable employment laws and regulations. It is our intent to maintain a workplace free from harassment, discrimination, and retaliation because of age, sex (including pregnancy), race, national origin, disability, color, religion, genetic information, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws.

Job Category: Flight Attendant

At Republic Airline, our mission is to provide a safe, clean and reliable flying experience. We believe this is best accomplished by focusing on our vision, “With the BEST people, products and performance, we will be America’s Regional Airline of choice.” Republic Airline, based in Indianapolis, operates a fleet of 188 Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 100 cities in 35 U.S. states, Canada, the Caribbean and Central America. The airline provides fixed-fee flights operated under our major airline partner brands of American Eagle, Delta Connection and United Express. Our 10 domiciles include CMH, DCA, EWR, IND, LGA, MCI, MIA, ORD, PHL and PIT. With more than 5,500 talented aviation professionals, Republic Airline is a great place to get your career off the runway!

POSITION PURPOSE

Ensures the safety and comfort of passengers in accordance with FAA and Inflight guidelines.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

• Performs all regulatory and assigned cabin duties with constant attention to guests while providing a safe and comfortable onboard experience.

• Maintains thorough knowledge of all emergency procedures and the use of all emergency equipment on board the aircraft; operates all emergency exits and aircraft equipment using all the necessary movements and force up to and including 70 pounds.

• Provides food and beverages to passengers, which requires pushing and pulling moveable carts weighing in excess of 250 pounds.

• Assists passengers in stowing carry-on baggage weighing up to and including 35 pounds.

• Maintains a neat and orderly cabin environment.

• Contributes to a reliable and on-time operation by working with other crewmembers to meet all report times, departure times, and minimum turn times.

• Performs inflight sales and promotional duties as assigned.

• Assists other Customer Service staff as needed with passenger handling or other duties.

• Maintains reliable and prompt attendance according to Company policies and procedures.

• Presents a professional image, both in conduct and in appearance, including adherence to the Company uniform dress code.

• Complies with associate Rules of Conduct as outlined in all applicable manuals.

• Maintains currency of Inflight guides and manuals.

• Fosters the Company’s core values and culture throughout the work environment.

• Performs additional duties as assigned or required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.

EDUCATION and/or EXPERIENCE

• High school diploma or GED, with at least two years of customer service experience.

• Must be 21 years of age by the date of the first interview.

PREFERRED EDUCATION and/or EXPERIENCE

• Additional years of customer service experience, preferably in an aviation environment.

• Previous Flight Attendant experience.

OTHER REQUIREMENTS

• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.

• Must be willing and able to serve alcoholic beverages.

• Must be able and willing to serve and handle peanuts, meals containing shellfish/seafood, beef and pork.

• Able to work with animals and around other allergens and products.

• Must not have tattoos visible while in uniform.

• Must not have multiple piercings visible while in uniform.

LANGUAGE SKILLS

• Ability to read, analyze and interpret technical procedures and governmental regulations.

• Able to effectively present information to and respond to questions from management, crew, passengers and the general public.

• Able to speak and be understood in English, including shouted verbal commands during emergency situations.

REASONING/PROBLEM SOLVING ABILITY

• Must be willing to work in a time-sensitive environment and effectively handle stress that is associated with meeting deadlines and managing unexpected change.

• Capable of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form.

• Must be able to remain calm, think and react quickly in all types of emergency situations including but not limited to: medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, turbulence, etc.

DECISION MAKING

• Makes day to day decisions used to support the operation. Decisions often require some thought and are somewhat structured.

• Able to process information quickly and react in a positive manner during unexpected and/or serious situations.

• Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Must possess the physical strength to reach and operate all emergency equipment and exits using necessary movements and force up to and including 70 pounds.

• Capable of lifting objects above shoulders up to and including 35 pounds.

• Able to push and pull moveable carts weighing in excess of 250 pounds.

• Able to walk and stand for extended periods, sometimes with aircraft turbulence.

• Must be able to stoop, crouch, squat, climb and kneel.

• Able to see clearly at 20 feet or more with corrective lenses or contacts.

• Able to clearly hear verbal communications in person and over airplane communication systems with ambient aircraft and passenger noise.

• Must be able to sit in assigned jump seat with seatbelt and shoulder harness fastened without any modifications.

• Must be able to move about aircraft and perform all required functions freely, effectively and quickly in confined environment.

• Able to work extended duty periods on sequential days.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

• Able and willing to work in a culturally diverse atmosphere and professionally interact with passengers and crew under stressful conditions.

• The ability to accommodate customers’ special needs/disabilities.

• Willing and able to work for extended periods of time as well as a varied schedule, including early mornings, nights, overnights and weekends.

TRAVEL REQUIREMENTS

Travel up to 100% of the time, including nights, weekends, holidays and overnight. Willing to relocate based on the Company’s operational needs.

Republic Airline is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

• We are an Equal Opportunity Employer.

• Please view Equal Employment Opportunity Posters provided by OFCCP here at https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf%E2%80%8B .

• Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Republic Airways, based in Indianapolis, operates a fleet of about 190 Embraer 170/175 aircraft and offers scheduled passenger service with about 1,000 daily flights to 100 cities in 40 U.S. states, Canada, the Caribbean and Central America. The airline provides fixed-fee flights operated under its major airline partner brands of American Eagle, Delta Connection and United Express. The airline employs about 5,700 aviation professionals. Visit www.rjet.com at http://www.rjet.com/ for more information, follow the Company on Instagram at https://www.instagram.com/republicairline/ , Twitter at https://twitter.com/RepublicAirline and YouTube at https://www.youtube.com/channel/UC1IOcelXc92JDhi8sIR9F0Q , and connect on Facebook at https://www.facebook.com/republicairline/ or Linkedin at http://www.linkedin.com/company/republic-airways-holdings-inc-/ .

In May 2018, Republic opened the Leadership In Flight Training (LIFT) Academy, a commercial aviation pilot training school in Indianapolis. LIFT uses state-of-the-art training technologies that combine flight, flight simulator, online and in-classroom training. Graduates are guaranteed a job as First Officer at Republic. Learn more at www.flywithlift.com at http://www.flywithlift.com/ .

• Demonstrate reliability, punctuality and dependability

• Must be at least 19 years old

• A high school diploma or GED; college courses or a degree, as well as customer service experience is preferred

• Authorized to work in the United States

• Willing to relocate based on the company's operation needs

• Able to work nights, weekends, holidays and extended hours

• Possess and maintain a valid passport.

• Applicants must have the authorization to make multiple entries into the United States at will.

• Physically fit in order to pass applicable training programs, including being able to open aircraft doors, lift emergency window exits (approx. 40 lbs.), assist with carry-on luggage stowage, push meal & beverage carts

• Body size cannot exceed specific aircraft dimensions (example: jumpseat, harness without modification, cabin aisle and emergency exits)

• Ability to perform all safety related procedures

• Able to reach in overhead bins and galley compartments to retrieve emergency equipment -height must be between 4'11 and 6' without shoes.

• Be able to successfully complete a background investigation, including FBI fingerprints, criminal history, pre-employment drug test and ongoing drug screens

• Ability to hear, read, writes, and fluently speak and understand the English language

• Minimum 20/40 vision, corrected or uncorrected

• Physically fit, well groomed and practice good hygiene and etiquette

• Demonstrate reliability, punctuality and dependability

• Must be at least 19 years old

• A high school diploma or GED; college courses or a degree, as well as customer service experience is preferred

• Authorized to work in the United States

• Willing to relocate based on the company's operation needs

• Able to work nights, weekends, holidays and extended hours

• Possess and maintain a valid passport.

• Applicants must have the authorization to make multiple entries into the United States at will.

• Physically fit in order to pass applicable training programs, including being able to open aircraft doors, lift emergency window exits (approx. 40 lbs.), assist with carry-on luggage stowage, push meal & beverage carts

• Body size cannot exceed specific aircraft dimensions (example: jumpseat, harness without modification, cabin aisle and emergency exits)

• Ability to perform all safety related procedures

• Able to reach in overhead bins and galley compartments to retrieve emergency equipment -height must be between 4'11 and 6' without shoes.

• Be able to successfully complete a background investigation, including FBI fingerprints, criminal history, pre-employment drug test and ongoing drug screens

• Ability to hear, read, writes, and fluently speak and understand the English language

• Minimum 20/40 vision, corrected or uncorrected

• Physically fit, well groomed and practice good hygiene and etiquette

The Manager, Inflight Standards advises the Director, Flight Standards on matters pertaining to the standardization of Flight Attendant ground training and line operations. The Manager, Inflight Standards ensures consistency of Inflight standards, policies, procedures and practices.
The Manager, Inflight Standards selects and hires Standards Flight Attendants, provides initial and recurrent training as well as conducts monthly teleconferences to communicate latest changes and focus areas for continuous improvement. The Manager, Inflight Standards conducts annual standard evaluations on each standard Flight Attendant as well as mentors and coaches them in their evaluator role. The Manager, Inflight Standards reviews Inflight aircraft and service standard operating procedures and checklists to ensure compliance with company standards while delivering an exceptional Owner experience.
The Manager, Inflight Standards audits and evaluates training activities during recurrent and initial training to ensure compliance and provide input to the Manager, Inflight Training. The Manager, Inflight Standards audits aircraft interior conditions and ensures cabin safety and service equipment is properly configured.
30%: Develops in conjunction with the Chief Flight Attendant, aircraft service standards, systems and equipment checklists as well as non-normal procedures to ensure compliance with company and FAA standardization policy. Provides input to revisions of the FOM, FAM, and other company manuals.
20%: Develops, in conjunction with the Manager, Inflight Training, Initial and Recurrent In-Flight Training programs to include issues related to standardization as well as service standards necessary to deliver an exceptional Owner experience.
Provides inflight standardization input to lesson plans, training guides, and training manuals.
20%: Audits and evaluates cabin trainers and ground trainers of Recurrent and new hire flight attendants for compliance with FAA and company standardization. Audits aircraft cabin conditions and ensures that all safety and service equipment is properly configured for the aircraft.
20%: Conducts annual standard rides on each Flight Attendant as well as continuous mentoring and coaching in their evaluator role. Conducts initial and recurrent training sessions as well as monthly teleconferences to communicate latest changes and focus areas for continuous improvement for Standards F/A group. Conducts standards rides with line F/As.
10%: Develops and implements standardization programs for training vendors as well as providing inflight standardization input to lesson plans, training guides, and training manuals used at training vendors.

Contour Aviation is a long established aviation services company with diverse capabilities including scheduled airline operations, Part 91/135 aircraft management, on- demand charter, an aircraft sales division, three Fixed-Base Operations, a FAR Part 145/EASA certified aircraft maintenance facility providing airframe maintenance, avionics installations/repairs, and component overhaul services, and a FAR 141 pilot and maintenance training operation. Our fleet of approximately 30 aircraft operate almost 20,000 flight segments annually and the company is now ranked as one of the ten largest Part 135 operators in the country.

At Contour, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.

Contour's rapid growth has created exciting employment opportunities. We invite you to become part of the family.

Summary of Essential Duties:

• Perform required work duties in an aircraft environment.

• Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations.

• Work both independently and as part of a team to accomplish work tasks.

• Actively seek to ensure the safety and comfort of customers.

• Provide exemplary customer service to satisfy and exceed customer expectations.

• Provide assistance lifting and stowing luggage (including baggage, garments, and other items) into overhead bins or other storage areas and soliciting assistance when needed.

• Attend to individuals needing assistance (such as unaccompanied minors, individuals with a disability and the elderly) throughout aircraft operations.

• Prepare and serve meals, snacks, and alcoholic and non-alcoholic drinks.

• Maintain professional appearance.

• Project and maintain a positive attitude and composure at all times.

• Be dependable and committed to completing work assignments

• Manage time to complete required work assignments and to ensure overall punctuality.

• Respond during emergency situations by effectively implementing instructions from the flight deck and following required safety and emergency procedures.

• Guide or direct (verbally or non-verbally) passengers during emergency situations (such as evacuations) to minimize impact of the event and protect passengers and crew members.

• Provide emergency medical assistance (e.g., performing CPR and basic first aid) to assist individuals in distress.

• Ensure the aircraft and passengers are in full compliance with policies, procedures, regulations, and safety measures.

• Perceive, understand, and respond to written and oral communications and warnings.

• Effectively communicate verbally to make onboard public address announcements, complete safety demonstrations, and provide instruction to others.

• Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies.

• Ability to adjust to a rotating schedule with variable hours that could include up to a 16 hour duty day. A duty day could range from two (2) to 14 hours.

• Must be willing to work nights, weekends, and holidays

• Sit in an assigned jump seat with seatbelt and shoulder harness fastened.

• Retrieve and store items in the overhead bins which can be as high 67" from the floor.

• Exposure to peanuts, pets, and other allergens

• Must be willing to open emergency exits and close aircraft doors weighing up to 60 pounds and push and pull heavy beverage/food carts requiring 32lbs of force when pushing or pulling.

• Perform tasks that require frequent walking, bending to ankle level, and reaching above shoulder level and reaching inside overhead bins to retrieve or store items.

• Must be able to use all galley/cabin service equipment and in-flight entertainment system unsupervised.

• Maintain the appearance of the aircrafts cabin, galley and lavatory

• Practices safety conscious behaviors in all operational processes and procedures.

• Comply with other tasks as assigned by management or the Pilot-in-Command

Qualifications

• Must be authorized to work in the US.

• Must be 21 years of age or older.

• Must have valid passport.

• Must pass a DOT required pre-employment drug screen and thereafter submit to DOT mandated random drug and alcohol testing.

• Must be willing to comply with necessary pre-employment checks mandated by TSA and/or Department of Transportation.

• Must pass a background check including a government required fingerprint-based criminal history records check.

• Possess a valid drivers license and good driving record

• Must have a high school diploma, GED or equivalent.

• Must be able to successfully complete the Companys four (4) week Flight Attendant Initial Training Program.

• Must read, write, speak, and understand English.

Job Purpose:

The General Manager, Flight Operations Training (GMFOT) is responsible for the administration of all ground, simulator and flight training given to Compass Airlines flight crewmembers. The GMFOT reports directly to the Director of Operations. The GMFOT must maintain a close working relationship with the Director SOC, System Chief Pilot, Manager Flight Standards, Manager of Instructor Standards, Manager Flight Operations and the Manager AQP. Ensure that the highest degree of safety, quality, security and integrity will be maintained at all times.

Job Qualifications:

Required:

• At least 3 years' experience as pilot in command of a large airplane operated under part 121 or part 135.

• 3-5 years of related work or professional experience in airline training or related areas.

• Bachelor's Degree or equivalent combination of education and experience.

Preferred:

• Hold an airline transport pilot certificate with appropriate ratings for at least one of the airplanes used in Compass' operation.
• AQP Experience or familiarity is strongly preferred.

Job Knowledge, Skills, & Abilities

• The Manager, Flight Operations Training will be highly knowledgeable of all company operation manuals, maintenance supplements, operations specifications, the company training manuals, aircraft operating manuals, and any other items which will provide a quality training department.

• Be rated and have completed the "Initial Training" course in at least one type of aircraft operated by Compass Airlines (which includes Basic Indoctrination). While not mandatory, the Manager, Flight Ops Training should maintain aircraft currency and must attend Recurrent Ground School annually.

• To the extent of their responsibilities, have a full understanding of the following materials with respect to the certificate holder's operation:

• Aviation safety standards and safe operating practices;

• 14CFR Chapter I, 49CFR (parts 171-180), 49CFR (parts 1500-1560), and NTSB 830;

• The certificate holder's operations specifications;

• All appropriate maintenance and airworthiness requirements of the parts of 14CFR (e.g., parts 1, 21, 23, 25, 43, 45, 47, 65, 91, and 121); and

• The manual required by 14CFR 121.133;

• Airline training experience to include training development and conduct of training.

• Experience or familiarity in developing training programs across disciplines (e.g. Pilot, Flight Attendant, Dispatch and/or Technical Operations, DOD etc).

• Experience as a trainer of an airline discipline.

• Must be able to use a PC and have an understanding of Microsoft office computer products, such as MS Word, Excel Spreadsheets, and PowerPoint presentations.

• Should be comfortable with public speaking, presenting, and addressing a large group of people, including executive-level audiences, Company employees, industry professionals, and regulatory/government agencies (i.e. FAA, DOD, etc).

• Must be a self-starter with strong organizational skills.

Job Specifics

Specific duties and responsibilities include but are not limited to:

• Specifically, responsible for oversight, development and execution of all aspects of Compass Airlines regulatory training programs to ensure that the highest standard of training is presented. This would include all new hire, recurrent, and any other required training conducted in compliance with applicable CFRs. Collaborates with various regulatory organizations, external stakeholders and internal operational and airworthiness groups in the fulfillment of these duties.

• Work closely with the Director of Operations, Director SOC, Director of Crew Resources, and System Chief Pilot, to ensure all company policies, procedures and CFRs are adhered to. Ensure that training is conducted in accordance with company policy and CFRs. Such training must be adequate to provide for the continuous development of the qualifications of the personnel within the Flight Operations, Dispatch and Crew Scheduling Departments.

• Will periodically review all Training Manuals to assure that they meet the needs of the Company and comply with CFRs. When necessary, will coordinate changes to the Training Program Manuals in conjunction with departmental Directors. Will act as liaison to the company's FAA Principal Operations Inspector, helping to develop mutually acceptable policies, procedures and training programs.

• Will review the submitted Flight Operation's written report, indicating the current status of each employee's training due (initial, recurrent, etc.) and ensure all required training is scheduled.

• Responsible for the preparation of cost predictions for the Training Department. Semi-annually prepare and submit a budget to the Director of Operations to support departmental activities.

• Meet with the Manager Flight Standards, Instructor Standards to review failure trends and make any necessary changes to the Pilot Training Program to maintain quality control.

• In the absence of the Manager Flight Standards performs necessary functions to assure the continued operation of the Flight Standards Department.

• Ensure that all Flight Crews are trained in accordance with the desired objectives and FAA requirements (including distance learning and written exams) and that training is conducted as required by applicable CFRs and the FAA Approved Flight Operations Training Manual (FOTM). Has the authority to create and modify or supervise the creation and modification of all Flight Operations training programs.

• Notify appropriate Department Directors when students complete or fail to complete required training.

• Direct oversight and scheduling of the flight, simulator and ground instructors in their particular fleet.

• The purchasing and scheduling of simulator time, as well as maintaining a record of simulator time used.

• Scheduling of ground school, simulator training and flight training for students assigned to their fleet.

• Maintains a list of all instructors that include the following: (a) name, (b) equipment (c) position.

• Ensures the Flight Ops Training Department has an adequate staff of properly qualified Ground and flight Instructors, and support staff for each aircraft type operated.

• Oversees selection process for new Instructors and supervises the Flight Instructors, Ground Instructors and Simulator Instructors, ensuring that they are current and qualified for the positions for which they are assigned to instruct, and provides a list of Approved Instructors to the CHDO as changes occur.

• Monitor training facilities, training devices and courseware for currency and appropriate content.

• Assists with AQP data collection, management and analysis including the development and presentation of the CPS Annual AQP Report. Will include program recommendations based upon that analysis.

• Ensures training programs are audited to ensure that they are in accordance with appropriate FARs and company guidance.

• Stop training if company policies, procedures, FAR requirements and/or safety are being compromised.

• Coordinate with the Manager of Safety to track trends in crew performance and make recommendations to the Director of Operations.

• Counsel subordinates on all aspects of their jobs, conduct hearings with subordinates, the FAA and ALPA on operational and disciplinary issues. Make judgments concerning complex issues requiring consistency, fairness and a positive impact on safe flight operations.

• Will attend industry meetings and network with other airline officials, as duties allow, remaining current on pertinent industry events and practices.

• Participate on the Emergency Response Team.

• Performs other duties assigned by the Director Flight Operations.

• This is an SMS safety related position who has the responsibility for making appropriate risk assessments and decision making to achieve acceptable levels of Safety.

Work Environment:

• Primary work is conducted in an office environment.

• Occasional participation in crew training devices may be required.

• Some travel may be required, occasionally on weekends and holidays.

• Occasional travel between Compass Headquarters at MSP and Compass Training Center in Eagan, MN and occasional travel between the Training Center and remote Recurrent Ground school site LAX is required.

Job Description Disclaimer:

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.