Airport Engineer Job Description Sample

Job Summary

As a Supervisor

• Engineer, you will be responsible for representing Property Operations to hotel guests and team members including handling guest complaints and responding to any emergency conditions and monitoring staff. You will supervisor and perform the duties of the Property Operations/Engineering staff to maintain the physical functionality of facility including guest rooms, public space and heart-of-the-house areas. Assist Director/Manager in training, supervising, scheduling, and evaluating department staff. Ensure staff compliance with all safety/loss prevention standards and regulations.

What will I be doing?

As a Supervisor

• Engineer, you will be responsible for representing Property Operations to hotel guests and team members including handling guest complaints and responding to any emergency conditions and monitoring staff. In addition, you will be responsible for the following:

• Handle guest complaints through appropriate dispatching of Property Operations staff.

• Monitor property operations staff to ensure compliance with policies and procedures.

• Coordinate all maintenance operations as needed.

What are we looking for?

EDUCATION

High School Diploma

EXPERIENCE

Three to five year experience in general building maintenance procedures.

Great communication skills

Computers are used daily (Excel, Word, Outlook) - preferred

EPA cert, Certified Pool Operator preferred

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of general safe operating procedures.

• Skilled in using electrical testing instruments.

• Basic reading and writing skills in English.

• Ability to lift, grasp and/or carry supplies or equipment weighing up to 75 lbs.

• Ability to climb stairs and ladders, working at heights up to approximately 25 feet.

• Ability to perform duties in confined spaces.

• Ability to perform tasks requiring bending, stooping and kneeling.

• Hearing ability to respond to beeper communication.

• Visual ability in order to identify and locate existing problem.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality

• We're passionate about delivering exceptional guest experiences.

• Integrity

• We do the right thing, all the time.

• Leadership

• We're leaders in our industry and in our communities.

• Teamwork

• We're team players in everything we do.

• Ownership

• We're the owners of our actions and decisions.

• Now

• We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Major Functions

The County of Volusia is seeking an Airport Operations and Security Agent. This position is located at the Daytona Beach International Airport and is responsible for overseeing daily airport operations and security activities on a shift basis in compliance with Federal Aviation Regulations (FAR) Parts 139, 77, and all appropriate Transportation Security Administration (TSA) requirements. Duties include airfield and terminal inspections and security, wildlife mitigation, field condition reporting, emergency response, special program management, and public relations. The candidate will perform airside and administrative duties focused on providing a safe and secure operating environment. The candidate will assist the Airport Operations Supervisor and Airport Security Coordinator with the coordination of daily airfield activities related to airfield maintenance, airfield construction projects, aircraft escorting, and wildlife dispersal. The candidate will also issue Notices to Airmen (NOTAM's) for the opening, closing and condition reporting of the airfield when necessary. It is important that the candidate have a good understanding of the needs and concerns of the various airport users, including aircraft operators, concessionaires, and the general public. The preferred candidate, having met the minimum requirements will have will at least two (2) years of Commercial Airport Operations and FAA Part 139 experience, Transportation Security Regulation (TSR) 1540 and 1542 knowledge and possession of a valid Commercial driver' license (CDL).

Illustrative Duties

(NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)

• Maintains and updates information in the Airports's Certification Monaural, Airport Emergency Plan Airport Wildlife Hazard Management Plan and other similar manual's as applicable.

• Reviews Advisory Circulars, Cert-Alerts and FAA Join Orders for changed, updates and amendments to revise and update the appropriate manuals as applicable.

• Performs random and scheduled inspections or security checks of Airport tenants and fuel handling agents for compliance with Airport Safety Management System's, Federal, State, and local regulations.

• Acts as liaison between Airport and airport tenants.

• Depending on assignment, will provide training to airport staff, tenants, and users as required by Federal, State, and local regulations.

• Inspects airfield surfaces (paved and non-paved areas), safety areas, clear zones, approach zones, terminal and ramp areas, perimeter fence line, and surrounding airspace. Checks for compliance with applicable FAR's, county ordinances, airport rules and regulations, lease agreements, and safety procedures. Assures that the Airport and leased areas are operated in a safe and secure manner, in the best interests of the public.

• Monitors ground transportation, ground handling, skycap, airport control and curbside activities as needed and directed when the primary supervisor is not available and assist traffic officers as necessary. Responds to requests for services such as assisting the public with lost cars, lost and found items and general information. Assists other airport activities as needed.

• Uses firearms and live ammunition for the purposes of wildlife mitigation and carrying out the Airport Wildlife Hazard Management Plan safely and effectively.

• Plans, directs, and coordinates all non-routine airfield activity (i.e. reassigning air carrier gates; diversion aircraft handling and parking; opening and closing runways, taxiways, and aprons; static display events; dignitary arrivals and departures; construction projects, and escorts).

• Provides for the collection and dissemination of airport condition information to air carriers, tenants, and interested parties via the NOTAM system, telephone, and digital products.

• Receives and transmits emergency and non-emergency information by telephone, radio, and electronic communications.

• Responds to, identifies, and determines extent of emergency and non-emergency situations, (i.e. aircraft alerts, medical calls, security issues, wildlife hazards, and customer issues.); determines location; assesses problem urgency; and determines the priorities in order to relay information on a timely basis. Contacts appropriate agencies by telephone, radio, and electronic communications to obtain assistance.

• Maintains logs and records via hard copy and digital filing system; prepares and sends reports via government and third party software applications.

• Monitors terminal and airside construction projects, events, and security.

• Attends work on a continuous and regular basis.

• Must adhere to Federal, State, County and Local ordinances.

• Responds to emergency situations.

• Performs other duties as assigned.

Minimum Requirements

Bachelor degree in Aviation, Aviation Security, Airfield Management, or related field, and a minimum of one (1) year aviation / airport operation experience.

OR

Associate degree in Aviation, Aviation Security, Airfield Management, or related field, and a minimum of three (3) years aviation / airport operation experience.

OR

Graduation from high school or possession of a GED and five (5) years aviation / airport operation experience.

The preferred candidate, having met the minimum requirements will have will at least two (2) years of Commercial Airport Operations and FAA Part 139 experience, Transportation Security Regulation) TSR 1542 knowledge and possession of a valid Commercial driver' license (CDL).

License:

• Must possess and maintain a valid Florida driver's license at time of appointment.

• May be required to obtain a Florida Commercial Driver's License (CDL) Class B with Passenger Endorsement within six months of appointment.

• Must have or obtain the Airport Certified Employee (ACE) accreditation through the American Association of Airport Executive (AAAE) within the first three (3) years or as directed by Supervisor.

• Must successfully complete Wildlife Hazard Management Training to include Pyrotechnic and Firearms training within six (6) months of appointment and maintain certification.

• May be required to obtain an Airport Security Coordinator Certification within two (2) years of appointment.

Knowledge, Skills & Abilities

• Knowledge of airport operating procedures to include airside and landside operations.

• Knowledge of the laws, rules, and regulations which apply to the use of airport facilities, property, and land use agreements.

• Knowledge of and ability to enforce airport security regulations and operating procedures in an impartial manner outlined in CFR 14 part 139, CFR 14 part 77, TSR 1540 and 1542, state and local ordinances, and other applicable codes and regulations.

• Able to establish and maintain effective working relationships with internal and external agencies and with the general public.

• Able to work without close supervision and to make independent judgments based on established policies and safety standards.

• Able to work and multi-task in a high stress environment during emergency and non-emergency situations.

• Must be proficient in the use computers, electronic devices, and associated software to disseminate critical information to airport supervision, tenants, and outside agencies; organize and maintain electronic based records; issue notifications of change in airfield conditions.

• Knowledge of safety standards, federal regulations, and publications established by National Fire Protection Association (NFPA), American Society for Testing and Materials (ATSM), Federal Aviation Administration (FAA), Occupational Health and Safety Administration (OSHA), Florida Department of Transportation (FDOT), and similar agencies or organizations.

• Knowledge of safety procedures and standards on airports during construction.

• Able to understand and carry out oral and written instructions and to read and interpret sketches, diagrams, engineering plans, blueprints and charts, technical instructions, and aeronautical charts.

• Able to maintain multiple and mutually respectful relationships with a wide spectrum of co-workers, agencies, airport tenants, and the general public.

• Knowledge of runway design criteria, aircraft operations, and requirements.

• Knowledge of airport engineering, master planning, construction planning, airport zoning, property management, noise mitigation, maintenance procedures and best practices.

• Knowledge of airport lighting systems, electrical systems, pavement systems, marking systems, signage and navigational aids and must be able to resolve issues with these and other airport facilities as problems arise through communication and follow-up with maintenance or construction support activities.

• Able to use firearms safely and effectively for the purposes of wildlife mitigation.

• Able to understand and apply digital communications and computing techniques to maximize productivity and communication of all department personnel, contract employees and supporting agencies.

• Strong interpersonal communication skills are required for this position.

• Able to follow instructions of superiors as required.

• Able to communicate effectively, both orally and in writing.

• Able to work under stressful situations.

• Able to interact effectively with others.

• Must be able to relocate to other county locations based upon operational needs.

ADA REQUIREMENTS

Physical Demands: Ability to talk and hear. Visual acuity (peripheral vision, depth perception, color acuity) necessary to operate a motorized vehicle, operate a firearm and/or review diagrams. Able to lift, carry, push, pull, minimum of 50 pounds (e.g. airfield lighted Xs, light carts, pavement paint sprayer, asphalt grinder); stand, walk, climb, reach, handle, finger dexterity.

Environmental Demands: Inside and outside work. Ability to tolerate inclement weather including wind, rain, humidity, heat and cold. May be exposed to chemicals, insects, odors, dust, fumes, noise and vibration.

Mental Demands: Ability to read and comprehend reports, blueprints, layouts, safety instructions, memos, letters, product directions, work orders, financial statements. Ability to write instructions, directions, procedures, memos, reports, financial statements. Ability to perform shop math. Ability to speak clearly and concisely relaying information to workers and laymen. Ability to identify and resolve problems. Ability to analyze data and develop conclusions.

Description

The County of Ventura Department of Airports includes the Camarillo Airport (CMA) and the Oxnard Airport.

CMA, the former Oxnard Air Force Base, was established in the early 1950's for coastal defense. A variety of military aircraft operated here until 1969 when the base was deactivated. After a surplus process, CMA officially opened as a General Aviation airport in 1976. It occupies approximately 650 acres of land and is owned and operated by the County of Ventura in partnership with the City of Camarillo through a Joint Powers Authority (JPA).

Today CMA is the proud home of over 600 general aviation aircraft and there are between 150,000 and 200,000 take offs and landings per year. The airport community includes several aviation businesses providing flight instruction (fixed wing and helicopter), aircraft maintenance, charter and storage. CMA is home to the Experimental Aircraft Association (EAA), the Commemorative Air Force (CAF), the Ventura County 99's, and an Ultralight Airpark. There is also an Airport Business Park that includes several County agencies, and a variety of businesses.

CMA provides nearly $200 million in positive economic benefit to the local community and supports over 1,000 jobs. The Federal Aviation Administration recently categorized CMA as a National Asset. It certainly is a jewel to our local community and the County of Ventura.

The Oxnard Airport is located on the coastal edge of the 200-square mile Oxnard Plain and a mile and a half from the coastline on the southwest corporate limits of the City of Oxnard. The airport is classified as a non-hub commercial service airport and is home for one full service fixed base operator providing services such as aircraft charters, aircraft maintenance, and pilot supplies. The airport also hosts several car rental agencies, and shuttle van service to Los Angeles International Airport.

The Department of Airports' Maintenance Workers (MW) under supervision, (level I and II), or under direction (level III) perform a variety of routine facilities and landscape maintenance, construction tasks, custodial duties, and equipment maintenance and service.

In the performance of these duties the MWs regularly operate trucks and other motorized equipment and respond to questions from the public and airport tenants. Level III MWs may act as limited on site supervisors and assist in training new employees.

The ideal candidate will be proficient in performing a wide variety trades including installation, repair and maintenance of electrical, plumbing and HVAC systems; welding, framing, masonry work, roofing, finish woodwork and carpeting; fencing, asphalt and concrete repair; plastering and painting; landscape maintenance, and installing and maintaining irrigation systems.

Experience applying herbicides and pesticides and possession of a Department of Pesticide Regulation Qualified Applicator license is preferred. Experience driving and coordinating ground movements around the airfield in compliance with airport rules and regulations is highly desirable as is possession of the California class B driver license.

APPROXIMATE SALARIES

Maintenance Worker I: $14.87 - $20.79 per hour

Maintenance Worker II: $16.41 - $22.03 per hour

Maintenance Worker III: $17.59 - $24.66 per hour

EDUCATIONAL INCENTIVE: Some positions may be eligible for educational incentive. This incentive may be 2.5%, 3.5%, 5% for incumbents in eligible positions based on completion of an Associate's Bachelor's, or Master's degree that is not required for the classification.

VETERAN POINTS: The Maintenance Worker I is an entry level classification, and Veteran's Points may apply to eligible applicants.

Maintenance Worker I/II/III are represented by the Service Employees' International Union (SEIU) and is eligible for overtime compensation.

Examples Of Duties

Duties may include but are not limited to, the following:

• Performs various types of airfield maintenance to FAA standards and specifications including but not limited to airfield lighting systems, constant current regulator and emergency generator troubleshooting, associated lighting control computers, airfield markings, surface preparation and repair, safety climbing to maintain obstructions and beacons, tie-downs and chains, general area cleaning and maintenance by hand and by operating heavy equipment including airfield sweepers utilizing FAA clearance procedures;

• Maintains permanent and portable hangars by inspecting, assessing, planning, and repairing/rebuilding structural frames, metal siding, floors, and door mechanisms;

• Performs installation, repair and maintenance of electrical, plumbing and HVAC systems; performs welding, framing, masonry work, roofing, finish woodwork, door mechanisms and locks, carpeting, tile and linoleum floor installations, fencing, asphalt and concrete repair, plastering, and painting at Airport facilities following correct procedures and complying with related regulations;

• Performs landscape maintenance on Airport grounds including but not limited to planting, transplanting and maintaining trees and shrubs, flowers and lawns; installs and maintains irrigation systems; fertilizes and applies herbicides, pesticides, etc.; maintains landscaped areas around buildings, airfields, and along roadways; operates a 15-foot Airfield Mower;

• Drives light trucks, tractor mowers, riding mowers and operates motorized equipment associated with maintenance and construction activities in the performance of regular duties complying with safety regulations and procedures specific to the piece of equipment being used;

• Performs basic custodial duties cleaning airport buildings and restrooms; uses supplies according to manufacturer's directions to prevent caustic combinations and damage to facilities;

• Supervises correctional custody crews:

• Services and maintains equipment, small engines and tools to assure their ability to be used on the job when needed; reports need for replacement items to supervisor when identified; picks up parts as needed for various projects;

• Maintains watershed protective storm drainage slopes and drains;

• Participates in continuing education to comply with requirements of the Department of Airports Maintenance Worker Program including obtaining and maintain specific state and federal certifications and licenses;

• Answers questions from the public and tenants; notifies supervisor when inquiries relate to topics beyond the scope of responsibilities providing contact information to allow follow up to the customer;

• Completes work orders, pesticide use reports, and activity reports as directed to accurately reflect activities performed;

• At the III level may serve in a lead/on-site supervisor capacity and train others;

• Other related duties as required.

Typical Qualifications

These are entrance requirements to the examination process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING AND EXPERIENCE

Any combination of education, training and experience which has led to the acquisition of the required knowledge, skills and abilities.

The required knowledge, skills and abilities can be obtained by one (1) year of experience for level I, two (2) years of experience for level II or three (3) years of experience for level III in general construction, facilities maintenance, grounds maintenance or landscape maintenance.

NECESSARY SPECIAL REQUIREMENTS

Possession of, or the ability to obtain, and maintain a valid California driver license.

Some experience:

• performing installation, repair and maintenance of electrical, plumbing and/or HVAC systems;
• welding, framing, masonry work, roofing, finish woodwork, carpeting, fencing, asphalt and/or concrete repair, plastering, and/or painting;
• using common landscape and gardening tools and equipment.

Physical ability requirements include performing strenuous manual labor involving physical strength, agility and stamina.

Incumbents will be required to wear a uniform.

New hires must pass the Airfield Driver Training requirements within seven (7) days of hire.

NOTE: Accomplishing specific requirements of the Airport Maintenance Worker Program is required at each level in the series to advance.

DESIRED

Possession of a California class B driver license and DPR Qualified Applicator license or certificate.

Experience:

• installing and maintaining irrigation systems;
• applying herbicides and pesticides;
• driving and coordinating ground movements around the airfield with tower controllers in compliance with airport rules and regulations.

Knowledge, Skills and Abilities

Some (I) to considerable (II, III) knowledge of:

• use of the tools, materials and equipment used in the maintenance and construction trades to include the knowledge of the proper operation of gas powered equipment normally associated with maintenance and construction activities;
• common plants, turf, trees, and their care;
• use common landscaping and gardening tools and equipment;
• irrigation systems installation and maintenance and grounds related construction activities;
• cleaning procedures and the proper use of custodial equipment;
• airport rules and regulations related to ground movements around the airfield;
• herbicides and pesticides.

Some (I) to considerable (II, III) ability to:

• perform welding, carpentry, electrical repairs, painting, plumbing, and cement work;
• follow oral and written instructions;
• establish and maintain effective working relationships with others and provide quality service;
• complete accurate work orders;
• service and repair equipment, small engines and tools;
• use logic in assessing situations and making appropriate choices;
• drive various motorized equipment safely on the airfield;
• safely apply herbicides and pesticides;
• supervise correctional custody crews and/or at the III level, serve in a lead/on-site supervisor capacity and train others.

Recruitment Process

FINAL FILING DATE

This is a continuous recruitment and may close at any time once sufficient qualified applications are received to meet business needs Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on the closing date.

(Previously: Applications must be received by County of Ventura Human Resources no later than 5:00 p.m. on Tuesday, August 21, 2018.)

To apply on-line refer to web site: www.ventura.org/jobs. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 S. Victoria Avenue, L-1970, Ventura, CA 93009.

NOTE: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here for additional information.

SUPPLEMENTAL QUESTIONNAIRE

Sufficient information must be provided under the Education/Work experience portion of the application and supplemental questionnaire, if applicable, to thoroughly and accurately demonstrate your qualifications in order to determine eligibility. A resume may be attached to supplement the information in the above sections; however, it may not be submitted in lieu of the application.

SUPPLEMENTAL QUESTIONNAIRE – qualifying

All applicants are required to complete and submit the questionnaire for this examination AT THE TIME OF FILING. The supplemental questionnaire may be used throughout the examination process to assist in determining qualifications for the position. Failure to complete and submit the questionnaire may result in removal of the application from further consideration.

APPLICATION EVALUATION – qualifying

All applications will be reviewed to determine whether the stated requirements are met. Applicants meeting the stated requirements will be invited to continue to the next step in the examination process.

WRITTEN EXAMINATION - 100%

A job-related written examination will be conducted to evaluate applicants' knowledge of work relationships, math, reading comprehension, general construction, grounds maintenance and safety. Examinees must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

The written examination is tentatively scheduled for Thursday, August 30, 2018. A verification notice will be sent confirming examination date, time and location details.

Candidates successfully completing the examination process may be placed on an eligible list for a period of (6) six months. The eligible list established from this recruitment may be used to fill present and future regular, temporary, fixed-term, intermittent, and extra-help for these positions only. There is currently one (1) regular vacancy and one (1) temporary vacancy within the Department of Airports. NOTE: A temporary appointment is a regular employee appointed for a limited time period in compliance with Article 12 of the County Personnel Rules and Regulations.

Appointments are made at I or II level. If appointed at the lower level, incumbents may be promoted to the higher level(s) without further examination upon meeting the minimum requirements, demonstrating satisfactory performance, and in accordance with the business needs of the Department. NOTE: Accomplishing specific requirements of the Airport Maintenance Worker Program is required at each level in the series to advance.

BACKGROUND INVESTIGATION

A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.

For those classifications that are subject to Department of transportation drug and alcohol testing regulations, incumbents will be tested prior to driving a commercial vehicle and may be randomly tested thereafter.

For further information about this recruitment, please contact Katie Reynolds by e-mail to katie.reynolds@ventura.org or phone (805) 654-2563.

Job Summary

Re-posted: 9/19/2018

Patrols airport facilities and grounds to ensure the protection and safety of airport customers; responds to police assistance calls to protect life and property; monitors runway surface conditions on a regular basis and in accordance with established policies and procedures; informs supervisory personnel of situations threatening life or property.

Job Description

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of airport security and rescue procedures and regulations.

• Ability to apply independent judgment and make quick, accurate, and appropriate decisions in adverse and stressful situations.

• Ability to interpret, apply, and enforce peace officer procedures, rules, and regulations.

• Ability to patrol an assigned area and to recognize and resolve dangerous or threatening situations.

• Ability to maintain good planning and organizational skills.

• Ability to take and follow directions from supervisor.

• Ability to give directions to and gain compliance from assigned staff.

• Ability to perform strenuous and routine work.

• Ability to maintain a valid Texas Driver License and a good driving record.

• Ability to maintain harmonious and effective working relationships with other employees and respond to general public complaints.

• Ability to project a positive and professional image of the City of Laredo.

• Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.

• Ability to comply with all City of Laredo policies and procedures.

• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

Work is performed inside and/or outside an office. Work may be exposed to a variety of weather conditions and outdoor elements, such as: excessive dampness, chill, heat, and intermittent noise. Work may be exposed to a variety of environmental conditions, such as: unknown & dangerous conditions, unusual environmental stress, life-threatening situations, dry atmosphere, dirt, dust, constant noise, fumes, smoke, gases, and slippery/uneven walking surfaces. Capable of working closely with others or alone, working long or irregular working hours, working shift work and/or weekends, working with protective devices, working around moving objects or vehicles, and traveling by car 85% of the time. Ability to operate a motor vehicle and office equipment; Work requires light to moderate carrying (under 15 pounds up to 44 pounds), light to moderate to frequent lifting (under 24 pounds up to 50 pounds), pulling hand over hand, simple grasping, dual simultaneous grasping, repeated bending, sitting, standing, pushing, crouching, crawling, twisting, kneeling, stooping, climbing stairs, walking, and reaching above shoulders. Ability to see, write, read, count, identify shade of colors, perceive depth, and hearing is needed to perform the essential functions of this job.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Patrols airport facilities and grounds to provide protection and law enforcement for City property and resources located at the airport.

• Controls access to the ramp area and assists visitors and customers by providing information and direction within traffic areas.

• Maintains authorized entry control of personnel; detains or arrests people who violate entry procedures.

• Maintains presence in the terminal area during the time of arrival and departure of commercial flights.

• Patrols value areas of the airport such as parking lots, U.S. Customs building, motor pool, and commercial flights.

• Responds to radio and telephone messages and provides instructions concerning incidents or events and complaints; informs management of current situations.

• Maintains communication the Laredo Police, Fire Departments, and other public safety agencies in matters of mutual interest.

• Responds to aircraft emergencies to provide assistance in crash, fire, and rescue operations.

• Initiates independent judgment and takes necessary action to protect and prevent individuals from injury and/or loss of life, and property damage.

• Maintains and replaces traffic and warning signs on the Airport Complex; prepares daily activity reports regarding the same.

• Maintains working knowledge of all required duties through active training sessions.

• Monitors and maintains Pay Parking Systems.

• Assists Airport Police personnel via 2 way radio system.

• Monitors closed circuit camera systems.

• Performs lighting and runway surface checks.

• Assists in maintaining good communication between staff, visitors, and other business contacts.

• Must follow all rules of telephone courtesy in all telephone communications.

• Will be required to drive a City vehicle for City business use.

• Performs other duties as assigned.

Minimum Qualifications

High School Diploma or G.E.D.

Valid Licenses and Certifications

Peace Officer certification by the Texas Commission on Law Enforcement (TCOLE) is required.

Adult CPR and First Aid Certification must be obtained within six (6) months of employment.

Continued employment is contingent on successfully obtaining required certification(s) and/or license(s) within the specified period of time indicated above from time of hire.

Valid State of Texas Driver license and satisfactory Motor Vehicle Report.*

• If applicant holds an out-of-state license, a State of Texas Driver License must be obtained prior to employment.

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 727-6460 two days prior to the scheduled interview and/or test if applicable.

"AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER, THE CITY COMPLIES WITH THE AMERICAN WITH DISABILITIES ACT."

About Our Job Denver International Airport is the 19th-busiest airport in the world and the sixth-busiest airport in the United States, serving 58.3 million passengers last year and generating more than $26 billion for the region annually.
DEN is the largest and newest commercial airport in the United States and consists of 15 million square feet of built environment.
We are searching for Aviation Customer Information Agents to join the Customer Service team.
As a Customer Information Agent, you will be responsible for delivering exceptional service to customers traveling through our airport.
You will primarily respond to requests for information and service from passengers and the general public regarding airline operations, safety and security regulations, landside services, food, beverage and retail offerings, accommodations, passenger tracking, and other available customer service resources.
This position presents an extraordinary opportunity for a highly motivated employee who thrives on a fast paced ever changing environment and has extensive customer service experience.
The work of the Customer Information Agent has airport-wide impact and will work with the entire airport community, internal and external business partners and stakeholders to enhance the customer experience.
Do you have the passion and experience to deliver the highest quality service to our customers at DEN?
Assists passengers with information regarding airline operations, safety and security regulations, ground transportation resources, food, beverage and retail offerings, accommodations, passenger tracking and other available customer service resources in airport information booths as well as other strategic locations around the airport.
Monitors airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and reports issues to the appropriate authority.
Knowledge of Federal and City laws, policies, and procedures sufficient to be able to monitor and report conditions in the airport that affect safety and security and create efficient passenger flow Provides assistance to passengers in emergency situations such as weather events, security breaches, train failures, and security level changes.
Distributes basic necessities to stranded passengers during weather related shutdown periods.
Directs passenger flow throughout various queue lines and provides assistance for international passengers required to receive Federal customs clearance.
Utilizes a variety of technology devices to assist customers with information requests and maintains a current level of knowledge about Denver International Airport by attending training, airport briefings and meetings with managers, supervisors and stakeholders Represents Customer Service at daily operational meetings with other airport operational organizations, airlines, Transportation Security Administration (TSA), and contract security providers Maintains a thorough knowledge of airport services and resources sufficient to be able to successfully assist the traveling public.
Performs related duties as assigned.
About You Our ideal candidate will have the following skills and experience: Five (5) years customer service experience working in an airline, airport, service, or hospitality industry Professional level experience in using Microsoft Outlook or Microsoft Word Exceptional customer service and flexibility Strong oral communication skills Schedule flexibility a plus We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Graduation from high school or possession of a GED Certificate and three years of customer service work for airlines, call centers, hospitality, ground transportation, or related industries.
Additional appropriate education may be substituted for the minimum experience requirement.
Additional appropriate experience may be substituted for the minimum education requirement.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.
By position, a pre-employment physical/drug test may be required.
Shift Work / Emergency Incidents: This position does require shift work as DEN is a 24/7/365 operation (includes nights, weekends and holidays). Mandatory extended/additional shifts can be required if weather conditions warrant or operational need.
About Everything Else Job Profile CC2482 Aviation Customer Service Agent To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Unlimited Pay Range Pay Range $18.41 - $26.88 Agency Denver International Airport Assessment Requirement Customer Service Agent:
Compliance The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
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Job Summary and Mission

This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.

• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.

• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance.

• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

• Utilizes operational tools to achieve operational excellence during the shift.

• Maintains regular and punctual attendance

Summary of Experience

Customer service experience in a retail or restaurant environment - 1 year

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation

• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers

• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Required Knowledge, Skills and Abilities

• Ability to direct the work of others

• Ability to learn quickly

• Effective oral communication skills

• Knowledge of the retail environment

• Strong interpersonal skills

• Ability to work as part of a team

• Ability to build relationships

Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

Job Summary and Mission

This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

• Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.

• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

• Maintains a clean and organized workspace so that partners can locate resources and product as needed.

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

• Maintains regular and punctual attendance

Summary of Experience

• No previous experience required

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation

• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication

• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

• Available to perform many different tasks within the store during each shift

Required Knowledge, Skills and Abilities

• Ability to learn quickly

• Ability to understand and carry out oral and written instructions and request clarification when needed

• Strong interpersonal skills

• Ability to work as part of a team

• Ability to build relationships

Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

Job Summary and Mission

This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

• Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.

• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

• Maintains a clean and organized workspace so that partners can locate resources and product as needed.

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

• Maintains regular and punctual attendance

Summary of Experience

• No previous experience required

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation

• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication

• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

• Available to perform many different tasks within the store during each shift

Required Knowledge, Skills and Abilities

• Ability to learn quickly

• Ability to understand and carry out oral and written instructions and request clarification when needed

• Strong interpersonal skills

• Ability to work as part of a team

• Ability to build relationships

Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

Job Summary and Mission

This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

• Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.

• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

• Maintains a clean and organized workspace so that partners can locate resources and product as needed.

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

• Maintains regular and punctual attendance

Summary of Experience

• No previous experience required

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation

• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication

• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

• Available to perform many different tasks within the store during each shift

Required Knowledge, Skills and Abilities

• Ability to learn quickly

• Ability to understand and carry out oral and written instructions and request clarification when needed

• Strong interpersonal skills

• Ability to work as part of a team

• Ability to build relationships

Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.