Applications Analyst Job Description Sample
As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
General Summary Overview Statement
Incumbent will report to the MGH/MGPO IS Management & Planning Manager and provide systems analysis support services to the hospital end user community and MGH/MGPO IS Management & Planning staff. Work responsibilities include the management of business and technical tasks associated with small to medium projects and support for a variety of business and clinical departments.
Additionally, the Applications Analyst 2 assists the hospitals business community (clinical and administrative) implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to all stakeholders, facilitators and partners and confirming these expectations are aligned with technology direction for Partners. This Applications Analyst 2 will contribute to the success of the hospitals mission from a clinical, administrative, and financial perspective.
Principal Duties and Responsibilities
Serve in a liaison role working closely with end-users to define business needs, technical requirements, and solutions. Solutions must comply with Partners IS standards and strategic directions.
Plan, manage, and execute systems analysis and design activities, including:
Assess business problem, define scope and objectives around proposed solutions
Gather business requirements, functional and nonfunctional requirements, and specifications
Conduct feasibility studies and provide guidance
Review requests for new applications and analyze with respect to organization Policies and standards.
Facilitate regular meetings with business and clinical departments within the hospital to proactively identify projects which might have technical requirements.
Create, organize, and manage technical materials to be shared across teams in a collaborative environment. My include creating use cases, detailed specifications, executive summaries, activity and/or deployment diagrams.
Help to align all new technology requests with Partners strategy.
Critically evaluate information gathered from multiple sources, reconcile conflicts for departments interested in similar technologies, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Participate in departmental and enterprise-wide projects with an emphasis on new technology integration with the Partners environment.
Establish relationships with vendors and key industry leaders. Keep ongoing communication with vendors to be aware and understand the evolution of existing products and introduction of new products and services.
Responsible for the completion of all work assignments in accordance with an established project timeline.
Provide direction and guidance to team members to facilitate timely and quality results.
Provide on-going project status reports to internal IS management, stakeholders, and project steering committee as appropriate.
Provide quality customer service and serve as an exemplary representative of Partners Information Systems. On-going communication, feedback and follow-through with customers/peers are essential.
Perform other duties as assigned.
Bachelor Degree required.
Five or more years of experience in computer systems or healthcare preferred.
Three years experience of application support, or experience using clinical applications. Possesses an understanding of system design dimensions and has demonstrated experience using aspects of systems analysis and design to solve business problems.
Skills, Abilities, Competencies
Strong analytical and problem solving skills, including a thorough understanding of how to interpret customer business needs and translate them into system and operational requirements consistent with and aligned with the Partners technology direction.
Has the aptitude to comprehensively analyze healthcare's evolving business needs and map to the information and communications technology direction for Partners.
Practical knowledge of new and emerging technologies, and the ability to analyze products, technologies, and industry trends.
Ability to leverage both qualitative and quantitative analytical skills, in addition to problem-solving, written and verbal communication skills. Ability to think 'outside the box' and offer creative solutions.
Ability to cooperatively and effectively work with staff at all organizational levels. Ability to work closely with internal and external technical subject matter experts.
PC skills required, knowledge of supported software: MS Office 365, Windows 7, MS Visio, MS Planner, SharePoint.
Ability to multitask and prioritize work requirements.
Strong written and verbal skills communication skills.
Ability to interact with people from all organizational levels and build consensus through negotiation and diplomacy.
Ability to understand the work environment and competing priorities in conjunction with developing/meeting project goals.
Ability to plan and manage a project, its tasks, dependencies, resources, timeline; and to prioritize and delegate accordingly.
Ability to be flexible, versatile and adaptable in day to day activities conducted in a multi-site environment.
Travel between Partners' sites as necessary.
The Applications Analyst is responsible for providing analysis, build, implementation, support, maintenance, development and coordination of activities of assigned applications and acts as a liaison between vendors, teams, customers and technical staff. Should be knowledgeable about policies, procedures, and operations in a healthcare setting. Participates in regular day-to-day communication with other project teams and works with vendors and community based Subject Matter Experts (SMEs) to ensure the application build will fit the organization's and community integration needs. Participates in the development of workflows, data collection and analysis, reporting, and other technical issues associated with the use of the application software. Participates in developing and documenting the standard build procedures that will be used in conjunction with other vendor applications. Posting Department Applications Management Posting Department Description The Information Technology Division at Yuma Regional Medical Center provides vision, planning and guidance for implementing and maintaining technology. The technologies include large integrated systems like the Electronic Healthcare Record (EHR), Picture Archiving and Communication System (PACS) and Business Systems. Other technologies include Biomedical systems, Communication and Infrastructure systems, Telemedicine systems along with Desktop and Help Desk systems to name a few. The Information Technology Divisions focus is patient-centric; by providing a stable electronic environment for our patients and staff we deliver the tools necessary to care for patients in the 21st Century. Area of Interest IT Professional Start Date Immediately Work Week Monday - Friday Daily Hours 8 Bi-Weekly Hours 80 External Education Education Required: Bachelor's Degree in Computer Systems or related field.
Education Preferred: Master's Degree in related field External Experience Experience Required:
2+ years healthcare setting experience or 2+ years technical setting experience
Computer proficiency (must be able to pass computer proficiency assessment) and demonstrate proficiency in related technical knowledge
Demonstrate experience with hospital, financial or clinical systems and applications
- Experience with EPIC Electronic Health Record or similar electronic health record systems.
- 5+ years healthcare setting experience
- 3+ years hospital, financial or clinical systems and applications experience Requires Call Yes Relocation No Job Status HRLY-1.0
St. Luke's Health System has an exciting opportunity for a full time Application Analyst to join our team!
The IT Application Analyst configures, tests, documents, implements, and supports computer application systems by coordinating with vendor representatives, system users/clients, project team members, coworkers in Information Technology and management. This role participates in project teams, configuration, implementation, on-going maintenance and support for production application systems. The IT Application Analyst has general knowledge of project methodology and system development lifecycle. Works under minimal supervision and performs tasks as assigned.
- Bachelors degree in related field or 4 years of experience in lieu of degree
- 2 years of experience, preferably in health care industry or related field
Our employees enjoy many benefits, some of the most popular are tuition reimbursement, hospital retirement contributions, and hospital-supported on-going training and education.
If you're looking for a place where you can grow in your personal life, in your career, and in your community, St. Luke's may be just the place for you.
A strong, talented staff is at the heart of St. Luke's Health System.
We are the state's largest employer with more than 13,500 employees and a medical staff of more than 1,800 physicians and advanced practice clinicians.
Our employees are dedicated to impacting the lives of those in our community while pursuing a life- changing career at St. Luke's.
Our staff is the reason for our outstanding reputation as both a quality employer and superior healthcare organization. We're proud of our people who deliver skilled, compassionate care every day, and are looking to add dedicated individuals who will continue in the same tradition of excellence.
With multiple locations in the beautiful southern and central Idaho, our mild, four season climate means you can play outdoors year-round. Whether you prefer leisurely walks along the river or heart-pounding climbs up a sheer cliff- there is always something to do after work.
An exciting mix of urban and outdoor life defines Idaho's culture, you can ski in the morning and watch a college sporting event at night. It is a great state to raise a family and forge lasting relationships. The cost of living is low, and quality of life is high.
#One of American's Top 15 Health Systems - U.S.News & World Report, "America's Best Hospitals 2015-2016"
- St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
Join the Crane Connectivity Solutions Team!
In the rapidly-evolving technology landscape, connectivity refers to the interconnection of platforms, systems, and applications. Crane Connectivity Solutions (CCS) is an enabler of Crane Payment Innovations and Crane Merchandising Systems and a leader in intelligent system design, delivering comprehensive solutions in machine electronic payment, wireless connections, digital advertisement, mobile application, and enterprise solutions. Leveraging the power of Crane Co.'s global network, including Crane Payment Innovations and Crane Merchandising Systems, CCS connects more than 1 million unattended machines, 400,000 cashless systems, and 30,000 digital advertisements to consumers worldwide.
We always encourage our associates to work together to foster a culture of collaboration and innovation with their colleagues across the globe. At Crane Connectivity Solutions, you will experience an inclusive culture with the support of over 2,000 associates working in one of our 15 offices across the world. Come and open a world of new experiences by joining Crane Connectivity as an Applications Analyst. This is a full time position based in our office in Malvern, just outside of Philadelphia, PA.
Crane Connectivity Solutions provides custom Internet-of-Things (IoT) based SaaS solutions for Fortune 50 customers in hosted in our private data center and in AWS . We have an opportunity for an Applications Analyst that will be based in Malvern, Pennsylvania supporting our global business. This is an excellent learning opportunity to develop your skills in many directions as part of a growing business in a multidisciplinary role. One day you might be tuning a database to improve performance, the next diving into C# .NET code to identify issues, or working with any of the following: Splunk operational intelligence, DevOps tools like Puppet and Upguard, SQL Diagnostics Manager, Information Security, IoT telemetry, scripting/automation, developing SQL code, ITIL, Agile/Scrum, the Crane Business System (CBS), and AWS. This is a rare opportunity that will allow you to build the broad-based foundation of knowledge and experience required of today's leading IT experts.
We are looking to fill this newly created position on our team with a candidate who has:
Strong SQL skills
Ability to work flexible hours, including weekends.
Passion for problem solving
A strong sense of candor, transparency, ethics and integrity
Energy for working as part of a team
An interest in helping others within the company and the community
Strong verbal and written communication skills
A desire to continuously grow professionally and technically
A sense of ownership and responsibility to your team, your company, and your customers
Responsibilities and Duties
Act as a liaison between the users (customers), and CCS Operations, Product, and Engineering teams.
Provide "voice of the customer" liaison support to users of the system by demonstrating an understanding of customers' business and ensure that through his/her interactions that customers feel a comfort level around how CCS will support their business
Identify, prioritize and resolve technical and application problems as reported by CCS's customers and field staff personnel
Provide troubleshooting assistance, testing and application debugging
Learn new software applications as required
Develop a strong understanding of multiple software environments: AWS, Windows, Windows Server 2008-2016 and up, SQL Server 2008-2016.
Develop and execute plans focused on the continual improvement of application monitoring and performance
Identify and escalate problems and issues
Develop automated tools to install, measure, monitor, and maintain hosted systems
Deploy software solutions during roll out
Qualifications and Required Skills
Bachelor's degree in Computer Science, Software Engineering or equivalent practical experience
Experience with SQL Server and writing MS SQL queries
Experience in either software application support, technical support and/or application monitoring in a customer facing environment
High level of computer skills are required, including mastery of Microsoft Office Products
Strong analytical skills - ability to view data and/or listen to issues, to identify which issues are key, use effective problem solving methods to recommend solutions to identify issues
Excellent interpersonal skills including skills in communication, diplomacy, negotiating, reasoning, problem solving and influence
Some working knowledge of client/server architectures, database management, Web-based application architecture knowledge and general ERP applications and corresponding interface standards preferred
Experience analyzing application data and data patterns and their impact on application behavior and customer business operations a plus
Powershell experience a plus
C# experience a plus
Travel approximately 10%
We are seeking Associates with
High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
Ability to quickly analyze data/situations and draw relevant conclusions to have positive effects on business in a complex environment
Ability to make logical decisions based on data (and to seek identified missing data) to achieve desired results.
Ability to establish credibility and be decisive and able to recognize and support the organization's preferences and priorities
Results and people oriented with sound judgment—ability to balance other business considerations
Excellent communication skills verbally and written
Paid time off
Medical, dental, & vision insurance
Flexible spending accounts
Life insurance and disability benefits
Discounts for childcare
Opportunity to travel and work at our global sites
Be a part of Crane Connectivity Solutions (CCS) and Crane Co.
CCS is a part of Crane Co., a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane Co provides products and solutions to customers in four business segments: Aerospace & Electronics, Fluid Handling, Engineered Materials, and Payment & Merchandising Technologies. Crane has approximately 11,000 employees in North America, South America, Europe, Asia and Australia. Crane Co. is traded on the New York Stock Exchange (NYSE:CR).
Crane Co. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
Jack Henry & Associates is seeking an Applications Analyst to join our Ensenta team in Redwood City, CA. In this role, you be responsible for troubleshooting client issues through the implementation of new financial institutions onto our web-based SAAS platform (EZAdmin). As the Applications Analyst, you will become an expert in our SAAS platform and be expected to train internal teams and external clients on the features of such platform. To be successful in this role, you must thrive in a fast-paced environment, be competent in dealing with time sensitive requests and have the ability to learn a complex application.
About Our Team
Jack Henry & Associates (NASDAQ: JKHY), is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Our Ensenta division provides cloud-based solutions for mobile and online payments and deposits. Ensenta currently services more than 1,100 financial institutions and government agencies with patented technologies supporting the ATM, mobile, online desktop, merchant and brand channels. We offer our associates excellent work life balance, competitive pay and the opportunity to join an organization with cutting edge technology in the FinTech industry.
- Must have 5 years of experience working in on or more of the following: working with a SAAS Platform, Web Development, Engineering, Software Implementations or Technical Support.
Associates or Bachelor degree.
Ability to learn web-based software quickly.
Experience with Web development- XML and HTML.
Experience working within a SAAS environment.
Strong knowledge of the financial industry.
Prior experience with JHA products.
Strong communication and customer interaction skills.
Proficient in using MS Word, MS Excel, SharePoint, and MS Project.
Provides remote or on-site software installation services. Ensures software applications are installed and fully functional.
Prior to the installation, analyzes the customers' existing products and consults with customer to map current system to the JHA product.
Consults with customers to define parameters within the software application.
Trains the customer on use and feature functionality of the application.
Communicates the customer's needs/expectations to appropriate personnel.
Notifies appropriate personnel of any application issues.
Interacts with Project Manager on various issues.
May assist customers in validating accurate conversion of all data.
May analyze transaction processing.
Mentors and provides training to employees.
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Females, minorities, veterans, and individuals with disabilities are encouraged to apply.
The Programmer has advanced technical knowledge of the information technology lifecycle, receives general broad guidance in order to provide IT support and service to information system users and/or IT staff in infrastructure, software, database systems, and business process analysis, meeting agency business needs and objectives. Subject to general direction of the IT Program Manager and Senior IT Analyst, the Programmer installs and maintains operating software systems and special software packages, analyzes current systems, updates software packages, and provides technical assistance to staff regarding programming needs. Performs the material and substantial duties of classification more than 50% of the time.
Bargaining unit: PGO
Class Specification Title: Programmer
Working Title: Applications Analyst
Contributes to the development of the requirements, designs, develops applications and solutions using various programming languages and/or tools, tests, quality assures (QA), and implements business-driven solutions under the broad guidance of management. Effectively serve as an onsite technical and functional liaison for content management systems solutions (e.g.
SharePoint, OnBase, etc.) through programming, configurations, supporting and administering. Organize tasks and estimate delivery times for stakeholders. Enable, train and empower stakeholders by providing recommendations and/or solutions.
Uses approved project management procedures and processes implemented by the organization to meet objectives. Provides project updates to the PMO, senior technical staff, stakeholders, IT supervisors and managers as required.
Guides the identification, documentation and remediation of issues related to the system or business processes, enhancements, bugs or new business requirements working with various agencies, elected officials, vendors, county-wide executive staff and subject matter experts.
Creates and supports the documentation and development of improvements to team processes and procedures. Creates and executes test plans according to project requirements and to ensure data integrity and data quality according to standards.
Other duties as assigned by department.
Minimum Class Requirements
Must have valid driver's license with acceptable driving record and show proof of insurance. Bachelor of Science in Computer Science or related field with concentration in software applications and management plus two (2) years of related experience.
Additional experience may be substituted for academic requirement on a year for year basis. A thorough knowledge of these computer languages, technologies, or operating systems: Microsoft Windows, Active Directory, Content Management Systems, Databases, Reporting/Business Intelligence, Microsoft Office, etc., is essential. OR alternative, equivalent evidence of the Minimum Class Requirements may be substituted for experience required but not for mandated licensure.
(Other Evidences May Be Substituted)
Training & Development
Must maintain a valid driver's license.
The incumbent will participate and guide the design, development, testing, implementation and on-going maintenance of new and existing applications. Analyze user requirement, procedures and problems to automate processing or to improve existing computer system. Maintain the flow of information in-between different computer systems.
Works with management staff and users to identify, analyze and prioritize needs and requirements. Designs, develops and implements solutions to meet same.
Evaluates and prioritizes requests for system enhancements and provides timetables for completion. Ensures all such requests are completed within established time frames.
Interacts with end users to monitor systems utilization. Designs, develops and implements system improvements as necessary to maintain maximum utilization.
Reviews internal documentation requirements for projects. Participates in the creation and maintenance of user guides, documentation, operating manuals and reference manuals.
Presents documentation to management for review and approval. Ensures that all documentation meets department standards and is properly cataloged in the document management system. Conducts end user orientation and training for the understanding and operation of computer systems.
Remains abreast of current and emerging technologies in the field of Health Information Systems.
Ensures that other departments involved in projects are communicated with effectively. Meets with user representatives to ensure their requirements are reflected in each project's scope.
Interacts with vendors and reports software problems through customer support and resolves software problems. Provides regular status reports to management.
Responsible for monitoring and facilitating all work orders and help desk calls for the departments covered in the Lead role. This includes preparing documentation for meetings, status reports and responding to individual requests.
Assists in the coordination of work being done by consultants and vendors. Keeps records of meetings and work performed.
Insures confidentiality is maintained while using live data on the system, reports or other written/verbal information, passwords and patient financial data.
Participates in multiple concurrent projects of varying size and complexity, helping ensure that all work is accomplished efficiently and in accordance with project expectations.
Acts as the primary liaison with the covered department management and staff with respect to coordinating activities.
Execution of Information Technology change control procedures to ensure all enhancements, upgrades and patches are thoroughly tested and planned before implementation in the production environment.
Other duties as assigned or requested
EDUCATION, EXPERIENCE, TRAINING
High School Diploma required for all new hires starting 4/1/14Bachelor's degree in Computer Science or related field preferred.Knowledge of MS Office and Windows operating system platforms.1 year of applicable work experience required.Working knowledge of a Health Information System preferred.Knowledge of healthcare industry and hospital operations preferred.
Reports to: Director of Business Systems
We are looking for a technical person to join the IT team. The ideal candidate must possess certain technical skills and the ability to work cohesively with developers and programmers. This position requires you to be able to trouble shoot and help end users with vital applications and systems. This person needs to be able to work in a fast paced team environment. An Application Analyst will be heavily involved in ongoing IT projects and is expected to understand integrations of many retail systems, inclusive of the ERP, PLM and POS systems.
Functions & Responsibilities:
Provides end user support for ERP users
Trouble shoots day to day issues
Works with developers and programmers to validate integrations and automate manual processes
Identifies issues or bugs in systems or business processes and is able to offer solutions to resolve these issues
Plays a key role in large IT implementations
Demonstrates the ability to carefully listen to others at all levels in the organization
Understands and adheres to all policies related to the organization
Provides support for PLM users, as well as POS teams
Works with internal teams to develop and update process documentation and procedures triggered by new project implementations or process improvements
Supports and participates in testing and troubleshoot for system upgrades and process improvements
Helps identify areas within systems for process improvements or ways to streamline end user efforts and tasks
Provides analytical and functional support to multiple HR projects and initiatives
Takes on ad-hoc projects as needed
2-3 years of relevant experience with a positive and enthusiastic attitude
Passion for the vineyard vines brand along with competition and industry awareness
Bachelor's degree in Technology related field or experience equivalent a plus
Experience with data manipulation in Excel is required
Experience supporting Blue Cherry, JDA MMS or other large ERP systems
MS SQL Server & writing t-sql queries a plus
Experience in the use of and support of EDI transactions
Excellent organizational skills with the ability to manage small projects from the requirements stage through post go live support
Experience working with third party vendors
Ability to identify issues with business process, suggest alternate solutions and properly document changes in process
Experience in Migration projects, UAT, parallel testing, and regression testing
Strong interpersonal communication, effectively receiving and communicating feedback
Ability to plan, manage time, and make decisions in a fast-paced environment with high accuracy and attention to detail
Experience using applicant tracking systems
Team focused, confident, and professional, always leading by example
Creative, adaptable, entrepreneurial and driven by integrity
(Sorian, GECB, AEHR) / Front Desk / Front-End Registration
As an Applications Analyst, you will participate in the design, development and implementation of healthcare applications. In this role, you will serve as an Analyst to define and implement user-driven system enhancements and modifications.
1.Participates in the design, implementation, and maintenance of system applications.
Uses standard project planning methodologies.
Uses knowledge of present and planned applications installed or to be installed, has expertise in healthcare applications.
Applies technical expertise in file/screen building, report writing and maintaining master files, profiles and forms.
Develops specifications to support the design of new or modified applications.
Serves as a liaison with user departments in the design, implementation, and modification of applications.
Analyzes the current environment's system policies in order to meet Information Services and user expectations.
2.Participates in troubleshooting application problems.
Uses standard problem management methodologies.
Reviews software problems, analyzes issues and develops potential solutions.
Documents all software problems, solutions and outcomes for future reference.
3.Prepares user defined custom reports.
Reviews and evaluates user requests/needs and implements the necessary/appropriates changes.
Documents all programming requests and follows established programming standards.
4.Implements vendor system enhancements and custom programs.
Follows established program change control methodologies for all clinical systems modification and maintenance projects.
Tests updated systems to ensure quality assurance standards have been met.
5.Administers support programs for all facility/function-wide applications.
Ensures the proper tools are in place for departmental areas to function properly.
Participates in the administration of training programs for hospital staff on the use of applications for specific departmental needs.
6.Uses standard PC Applications to support and communicate activities.
High School Diploma or equivalent, required.
Knowledge of Computer Science, IT or related field, as normally acquired through the completion of a Bachelor's Degree, required.
Minimum of three (3) years relevant computer experience in a hospital setting, required. Healthcare expertise, preferred.
Applications AnalystSystem Services MPNJob DescriptionThe Application Analyst is responsible for advancing the functionality and operational efficiency of assigned information systems and solutions. This entails analysis, design and development of new software modules; advising, assisting, and training customers in the operation and administration of their systems; and collaborating with customers to enhance their work methodologies and tools. The Application Analyst is charged with ensuring the services that he/she provides contribute to the successful accomplishment of the primary mission of the department. The Application Analyst possesses sufficient technical expertise to support an assigned application, but may be called upon to assist with multiple applications. The Application Analyst supports the Project Management activities required to deliver valuable relevant solutions and assists in the development of project schedules, plans and timelines. The Application Analyst reports directly to the Manager, while receiving leadership from Senior and Lead Application Analysts.
The Application Analyst applies skills, in line with MH's values and goals, to assure the efficient, effective and consistent delivery of high quality services. The Application Analyst is responsible for demonstrating a commitment to the values of the corporation through active participation in the Partners In Caring, Customer Service and Continuous Quality Improvement programs.
Associates degree or two (2) years experience.
Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System.
Basic working knowledge of application support, development tools and methodologies.
Three years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Management Information Systems (MIS) experience in system analysis, design, building, testing and implementation preferred.
Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.
Project Planning – With moderate supervision by Manager or Team Lead, sets priorities, understands business and clinical applications, answers technical questions and performs all assigned tasks. Reason: To ensure the efficient and effective support of information systems for MHHS.
Applications Development – Uses PC system development tools to develop and deploy queries, simple applications, moderately complex reports and other business solutions. Reason: To provide the technical know-how required to satisfy customer requirements for enhanced system functionality.
Analysis/Design – Translates customer requests into software application solution specifications, appropriate to assigned tasks. Reason: To implement business innovation that produces sustainable competitive advantage for MHHS.
- Maintains detailed technical knowledge of assigned applications. Reason: To demonstrate current knowledge of services and applications and ensure accurate support of user requests and concerns.
- Thinks, plans, leads and acts appropriately in tactical settings. Demonstrates strong communication and interpersonal relationship skills. Reason: To accurately and properly assess the information needs of others and ensure expert and timely collection, analysis, and dissemination of knowledge.
- Problem Solving
- Identifies issues and concerns and communicates them to Team Lead and/or Manager as appropriate. Develops options and recommendations. Reason: To quickly resolve operational problems and questions and minimize impact on end-user productivity and overall impact to organization.
- Application Support
- Assists customers with optimizing their use of assigned applications and specific project-driven tasks. Participates in after-hours application support by rotating call schedule on a regular basis. Reason: To improve and ensure the continued maximum effective operational efficiency of MH's information systems.
Customer Service – Provides training, support, and problem resolution to customers. Reason: To sustain a commitment to excellent customer service and ensure the full potential of the technology is achieved.
Other – Performs other duties and special projects as assigned by Manager or Team Lead. Adheres to all MH policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
- Other/Not Indicated, English, Years of ExperienceAssociate's: Other/Not Indicated
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