Applications Analyst Job Description Sample
Clicking "Apply for this job" immediately submits your resume as a candidate for this position. Only click if you want to apply for the job! UW Medicine's IT Services department is looking for an outstanding Applications Analyst to join our team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependents…AND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account...Tax Exempt!
Dependent Care Assistance program!
On-site Childcare Centers!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parking…PRE-TAX!
Tuition Exemption program – at the UW (and other colleges around the state)!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please click here.
The Applications Analyst ('Analyst') is part of the Workforce Management Systems (WMS) team that designs and implements application solutions. Under general direction from the Applications Manager of ITS WMS, the Analyst will contribute to the successful implementation, maintenance, and support of complex technology solutions in support of workforce management and risk management initiatives.
In addition, the Analyst is involved in the ongoing support and maintenance of various applications, including Kronos Workforce Central, RiskMaster Accelerator, SAP Business Objects, and the Datix UHC Safety Intelligence application. The Analyst may manage and lead small to medium projects as assigned; and may serve as a lead for project components such as the testing processes, training processes, and production readiness processes.
This position will provide an array of cross-functional systems knowledge and systems skills for applications used by multiple UW Medicine customer groups in the areas of Human Resources, Payroll, Hospital Staffing, Productivity, and Risk Management. The Analyst job duties span the entire lifecycle of UW Medicine systems, including requirements gathering, business process analysis/improvement, system design, software configuration, application testing, system delivery, and system troubleshooting and support.
This position will work with other ITS teams to define, implement, and support end-user applications suitable to the needs of UW Medicine. This position will work with other WMS team members, the Medical Centers' HR, Finance, and Risk Management business customers, the technical staff of UW Information Technology as well as with end-users to support the successful implementation of software releases and maintenance of the applications supported by WMS.
The primary responsibilities of the Analyst are to:
Work with other analysts, developers, customers and vendors to elicit, analyze and document requirements.
Design, configure and test solutions to meet functional requirements.
Provide production support and ongoing maintenance of WMS and Risk Management applications.
Develop documentation in support of application design, support and maintenance.
The Analyst must work collaboratively with a diverse medical center user base, such as administrators, directors, managers, and other staff to ensure system designs and implementations meet client business requirements. The Analyst must have a high-level knowledge of UW Medicine finance, payroll, HR, and risk management operations to effectively support application business owners. In addition, the Analyst must collaborate with other ITS teams within UW Medicine to ensure supported applications align with enterprise technical and policy requirements.
The supported applications encompass the financial and administrative aspects of medical center operations utilized by staff and employees. The Analyst will be expected to provide a wide variety of technical support and proactive monitoring of applications, integrations between applications, databases, and timekeeping devices. The incumbent will prepare and maintain technical documentation; perform application/project analysis; design, build, and test application changes; lead and coordinate projects as assigned; collaborate with application vendors as necessary, and perform other tasks as required to accomplish work objectives.
UW Medicine relies on enterprise wide technological solutions and electronic information to support the medical centers' missions and operational goals. These systems must be available on a 24x7 basis to ensure that operational functions are not disrupted, timekeeping data is accurately recorded in a timely manner, and management and staff have access to required data. The availability of the information as well as the security of the information is of the highest priority.
Systems Analysis, Design, Configuration, and Build (45%)
Work with other analysts, developers, customers and vendors to elicit, analyze and document requirements.
Design, configure and test solutions to meet functional requirements.
Coordinate and perform system configuration changes necessary to enhance and/or maintain the WMS applications, using standard Client/Server and/or Web technologies.
Lead and assist in the requirements gathering/documentation, design, configuration and testing of the Kronos application.
Coordinate and follow required Change Control processes to ensure proper approval, coordination, and communication of systems changes.
Proactively Monitor and Maintain Systems (40%)
Manage customer problem and enhancement requests.
Coordinate and assist in resolution of application and process problems.
Work closely with the UW Medicine IT Services Help Desk to provide efficient and responsive support to end user staff.
Liaison with functional analysts, business analysts, developers and end users.
Act as a liaison and/or facilitate communication between end users and IT Services system administrators, other analysts and programmers.
Work with user groups to provide diagnostic assistance, resolution to questions and problem direction.
Work with vendors, IT Services staff and users to resolve issues and confirm satisfactory resolutions.
Develop and Maintain Systems Documentation (10%)
Maintain accurate documentation of system changes and issues using standard methodologies.
Provide weekly status reports. Information should be accurate, timely, and pertinent.
Develop or modify system and business requirements and specifications.
Maintain test plans and scripts for system and user acceptance testing.
Identify need for and document support plans and service level agreements.
Vendor Management (5%)
Provide ongoing management of vendor relationships.
Track open issues for resolution and routinely report on status.
Provide oversight to vendor resources assigned to production work, including planned and unplanned outages, project work, and issue resolution.
What you'll bring to the table: (minimum requirements)
Bachelor's degree in Computer Science, Information Technology, Business Administration, or other related field or equivalent combination of education/experience.
3+ years IT experience must include the following:
2+ years of progressively responsible systems analysis, design, development, implementation, and support experience including analyzing business processes, defining customer requirements, designing solutions, writing specifications, configuring systems, testing, and maintaining software applications.
2+ years' relevant functional/business process experience with workforce management and/or risk management solutions (e.g., labor scheduling and time and attendance).
Experience in the design and delivery of applications and systems support.
Extensive experience working with business requirements and/or business use case development.
Experience developing and executing test plans and test cases.
Experience working within a formal software development and release management lifecycle process.
Knowledge of relational database systems such as Oracle or SQL.
Knowledge of database structures, data definitions, and data relationships.
Responsibility in supporting large-scale enterprise customers, both internal and external.
Ability to provide accurate project timeline estimates.
End user support and documentation experience.
The successful candidate will also have:
Proven customer service orientation with a history of delivering high quality products on time.
Demonstrated capability to forge effective partnerships with diverse business partners.
Demonstrated written and verbal communication skills and ability to work with personnel of various levels of technical background.
Demonstrated excellent organizational skills with proven attention to detail.
Ideally, you'll also have: (desired skills and experience)
Experience in the design and delivery of applications and systems support.
Previous work experience supporting large-scale enterprise customers, both internal and external.
Previous experience working in a IT Healthcare application support setting.
Knowledge of security and privacy issues in the healthcare industry.
Experience with SQL query language and/or Microsoft SQL Server Reporting Services (SSRS).
Experience with Kronos Workforce Management Systems, specifically Workforce Scheduler and Workforce Timekeeping.
Experience with RiskManager Accelerator and Patient Safety Net.
What are some of the other tidbits that you might want to know?
The individual in this position is expected to work normal daytime hours. However, significant off-hours and weekends may be needed to resolve problems and during implementation and maintenance activities. This individual is also expected to be available for call on a 24x7 basis as needed.
Because of the physically separated sites for UW Medicine, this position requires the ability to quickly access sites, using personal means of transportation. Travel to/from includes, but is not limited to, UW Medical Center, Harborview Medical Center, downtown Seattle, and other facilities which are affiliated with UW Medicine
Ability to communicate clearly in English, both verbally and in writing.
This advertised job posting may not include the complete official job description for the role.
The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin applying for a position, all assessments must be completed at that time.
Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on "Apply to this position".
Who are we and what do we do?
UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), Northwest Hospital & Medical Center (NWH), Valley Medical Center (VMC), UW Medical Center (UWMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.
#monster REQUIREMENTS: See above.
About UMass Amherst
UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.
The Applications Analyst analyzes, develops, deploys, administers and supports information systems and related technology to support core business and organizational functions in Administration and Finance.
Performs Business Analysis: Researches, reviews, and analyzes the effectiveness and efficiency of existing systems and processes; develops strategies for enhancing these systems and processes.
Makes recommendations and/or identifies alternatives for improving processes.
Meets with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues. Ensures compatibility and interoperability of in-house and third-party systems and related interfaces.
Consults with users to identify current operating procedures and to clarify program objectives. Identify opportunities that can improve efficiency of business processes. Participates in database analysis activities such as: user interface design, usability, testing, and implementation. Participates in planning, design, development, and implementation of new applications and enhancements to existing applications.
Performs Application and Operational Support: Supports staff in the use of various types of software programs and systems to effectively and efficiently fulfill business objectives.
Attains proficiency in use and data structure of software applications used and supported by Administrative Systems. Manages the life cycle of problems from identification, root cause analysis, remediation, documentation, and ticket close. Monitors progress of requests for support and ensure users and other interested parties are kept informed. Develops reports and scripts using various reporting tools such as PeopleSoft Query tool, PeopleSoft SQR, Crystal Reports, SQL, Microsoft Access, and Summit Financial Reporting.
Database Administration: Configures, administers, monitors, and maintains applications.
Defines security roles. Migrates data between systems. Sets and maintains data integrity and standards within applications. Makes customized changes to applications to support business processes.
System Acquisition and Deployment: Provides project management for in-house and third party system implementations and enhancement projects including documenting business processes, defining scope, writing project specifications, developing detailed technical and user documents, liaisons with appropriate individuals and groups, and coordinating the work of others assigned to a project.
Participates in the creation of the system design and functional specifications for all new development projects. Collaborates with Administration and Finance staff, campus IT and vendor staff on technology projects and implementations.
Maintaining working knowledge of information systems and other services in Administration and Finance and related areas. Actively participates and engages in staff meetings, project/planning topics, departmental functions and on work teams.
Maintains a positive attitude and serves as positive role model; models inclusiveness, respect and responsibility. Understands, communicates and follows University and A&F policies, procedures and guidelines.
Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Bachelor's degree preferably in an information technology related field with minimum 4 years experience with systems and database administration, application design, analysis and/or computer applications support; or in lieu of the degree, an additional 6 years work experience with systems and database administration, application design, analysis and/or computer applications support.
Working technical knowledge in relevant programming language. Moderate knowledge of SQL; knowledge and experience with relational databases and web applications.
Advanced knowledge and experience with desktop applications and networking. Demonstrated experience in coding, testing and debugging reports using end-user reporting tools.
Must possess strong customer service, communication, critical thinking, analytical and problem solving skills to include the ability to apply knowledge acquired in other circumstances. Ability to work well with people from many different disciplines with varying degrees of technical expertise.
Ability to effectively prioritize and execute tasks in a multiple priority environment. Proven ability to be flexible and work hard, both independently and in a team environment, in an environment with changing priorities.
Requires some off hour and weekend response to meet deadlines, for system upgrades, to resolve critical problems, and for high profile business operations.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Familiarity with enterprise systems such as Kronos, Micros, CSGold, Delphi
Monday-Friday 8:30AM - 5PM
PSU Salary Scale: https://www.umass.edu/humres/psu-salary-ranges
Special Instructions to Applicants
Please include a resume, cover letter, and contact information for three professional references by June 14, 2019 to ensure priority consideration. The position may remain open until filled.
UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.
Advertised: May 30 2019 Eastern Daylight Time
The Applications Analyst plans, designs, configures, develops, and implements new applications and application enhancements.
Examples of Duties
Meet with customers to define business requirements, applications and systems goals, and to identify and resolve applications and systems issues. Review and analyze the effectiveness and efficiency of existing applications and systems, and develop strategies for improving or further leveraging these applications and systems.
Assist in the deployment of new applications and in delivering enhancements to existing applications. Perform application design, configuration, and integration. Can develop and maintain programs written in common programming languages including stored procedures and web services.
Conduct cost-benefit and return on investment analyses for applications and systems in order to aid management in making acquisition and implementation decisions. Coordinate and perform tests for existing and new applications, including user acceptance tests. Provide training to end users.
Identify potential risks and dependencies between applications, systems and business processes and provide solutions, impacts and recommendations to resolve conflicts if they should arise. Develop application prototypes and mockups to present to the project user group in an effort to collect functional clarifications and requirements. Plan, design, and implement additions, upgrades, replacements, or retirement of applications including the database management environment on the Web to support the capacity to store a substantial amount of data.
Associate's degree in Computer Science, Information Technology or related field and one (1) to three (3) years of experience; or combination of related work experience and education
Possess a domain-specific entry level certification (i.e. Certified Business Process Analyst, JAVA Programming Associate)
Possesses application development skills and must have the ability to coordinate application upgrades, small project collaboration as well as implementation of standalone, non-integrated applications. Develops and maintains application testing scripts and assists in conducting integrated testing. Designs, creates and maintains analyses and business intelligence reports in support of clinical, financial and management needs. Functions as collaborative partner for needs gathering, requirements documentation and end production criteria/sign off/completion.
Experience Minimum Required
- Three to five years of experience with Software Application Administration, Design, and Development.
Five to seven years experience with Software Application Administration, Design, Development.
Experience with SQL and Database Architecture.
Education Minimum Required
- AS Degree in Information Systems or relevant experience.
- Bachelor's Degree in Information Systems or related field.
Training Minimum Required
Special Skills Minimum Required
Ability to operate a computer and a number of computer software applications.
Ability to instruct users as well as comfort with speaking to large groups of people.
Ability to work independently as well as Project Manage.
Ability to solve problems and issues as related to computer applications and communicate effectively.
Special Skills Preferred/Desired
Licensure and/or Certifications Required
Licensure and/or Certifications Preferred/Desired
The position reports to the Director of IT and works closely with other members of SAIT and customers to provide quality solutions for public websites in our CMS and assists with custom departmental business applications. The work is highly technical and analytical and requires expertise in the software development life-cycle, web development, best practices, time management and customer service. Required Experience: - Demonstrated experience in website development in a Unix environment; - Demonstrated web development experience within a CMS; - Strong analytical and problem-solving abilities; - Effective oral and written communication; - Demonstrated ability to maintain a working relationship with vendors, customers, and IT staff; - Work independently as well as in a team setting.
Functions & Responsibilities:
Provide s end user support for HR and channel customer systems
Trouble shoots day to day issues
Work s with developers and programmers to validate integrations and automate manual processes
Identif ies issues or bugs in systems or business processes and is able to offer solutions to resolve these issues
Plays a key role in large IT implementations
Demonstrates the ability to carefully listen to others at all levels in the organization
Understands and adheres to all policies related to the organization
Provides support for Financial Systems along with HRIS
Prepares routine statistical summaries and reports from the Human Resources Information System regarding employee data
Works with HR to develop and update the process documentation and procedures.
Supports the Human Resources Department for systems related functions and upgrades
Provid es analytical and functional support to multiple HR projects and initiatives
Take s on ad-hoc projects as needed
2-3 years of relevant experience with a positive and enthusiastic attitude
Passion for the vineyard vines brand along with competition and industry awareness
Bachelor's degree in Technology related field or experience equivalent
Experience with data manipulation in Excel is required
Experience supporting Blue Cherry, JDA MMS or other large ERP systems
MS SQL Server & writing t-sql queries
Excellent organizational skills with the ability to manage small projects from the requirements stage through post go live support
Experience working with third party vendors
Ability to identify issues with business process, suggest alternate solutions and properly document changes in process
Experience in the use of and support of EDI transactions
Solving problems around profit and loss breaks, data feeds, risk figures and user rights
Experience in Migration projects, UAT, parallel testing, and regression testing
Strong interpersonal communication , effectively receiving and communicating feedback
Ability to plan, manage time, and make decisions in a fast-paced environment with high accuracy and attention to detail
Experience using applicant tracking systems
Team focused, confident, and professional , always leading by example
Creative, adaptable, entrepreneurial and driven by integrity
Under general supervision of the Applications Manager provides analysis and programming to assist in the selection implementation and ongoing support of application software including all interfaces necessary to assure a high value widely accessible comprehensive integrated information network which meets customer needs.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Meets with personnel from user departments Information Services staff and vendors to define and resolve application system problems.
Develops specifications for software applications; design codde test debug document and install software programs. Tests and updates software products with new releases.
May evaluate new software products to determine their applicability to current and future hardware and software environments.
Assists with the testing and installation of new software packages and modifications from vendors.
Assists in designing programming testing and installign interfaces among systems.
Modifies and maintains existing software via maintenance releases and utilities from vendor to enhance the usefulness of the information sustem to the organization.
Assists in preparing manuals training materials and training user personnel in the use of systems and modifications to systems.
May coordinate straightforward Information Services projects including project planning task assignment and project implementation.
Maintains up-to-date technical knowledge by attending seminars and reading professional literature.
Participates in councils quality improvement teams and other such committees as required.
Maintains quality assurance safety environmental and infection control in accordance with established hospital and departmental policies procedures and objectives.
Performs other related duties as required.
Equivalent to a Bachelor's degree in Computer Science Business Administration or a related field required. A combination of computer-related technical training and successively increasing information systems management responsibility may substitute for a degree.
One year of work experience in programming or related technical work.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Work is performed in a typical office setting.
Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.
Location: Corporate Headquarters USA:RI:Providence
Work Type: Full Time
Shift: Shift 1
The mission of the Neurological Clinical Research Institute (NCRI) is to accelerate translational research in neurological disorders through initiating and testing novel therapies by custom-designing research protocols, by bringing efficacy strategies and infrastructure to clinical research and implementing observational and interventional clinical trials. To empower the NCRI on its mission, and to capture and manage information from clinical research, the Systems group of the NCRI develops, maintains and deploys several software platforms and programs. Working independently under minimal supervision of the Director of Systems of the NCRI, the Quality Assurance (QA) Specialist, Systems will:
Be responsible for validation and quality assurance of the software platforms supported by the Systems;
Develop test cases/scripts based on defined business/functional specifications and/or user cases;
Introduce automated testing utilizing Selenium platform;
Plan and execute test strategy, test plans, test scripts, and test data for software platforms;
Identify and advocate for QA testing standards and processes;
Assist for systems' internal or sponsor -initiated audits.
The Neurological Clinical Research Institute is looking for a motivated team player with the ability to lead and provide high level of services while working on multiple projects simultaneously. Excellent technical writing and communication skills, as well as ability to work independently, take initiative and prioritize tasks are required.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Develop test cases/scripts based on defined business/functional specifications and/or user cases;
Introduce automated testing utilizing Selenium platform for core and individual projects;
Plan, estimate, create, and execute test strategy, test plans, test scripts, and test data for software platforms supported by the Systems;
Perform system analysis of software applications to determine software quality assurance test plans;
Identify and advocate QA testing standards and processes for the department;
Execute test cases/scripts and accurately & concisely report both on progress and defect levels;
Solicit improvement and new features requests from the NCRI personnel and external sponsors;
Lead validation processes for the new releases of the systems;
Document and establish best practices in systems utilization for the NCRI and department;
Be responsible for establishing and maintaining libraries of disease-specific case report forms with validation proof;
Support internal or sponsor -initiated audits.
Coordinate personnel and efforts allocated to specific projects (priorities, schedules and tasks);
Develop and implement training programs for Systems personnel;
Oversee system support and track user-reported issues for the systems.
Accepts responsibilities for special projects as requested.
BS degree is required;
Three to five years of related working experience is required;
Working knowledge of Selenium platform is a must;
Working knowledge of systems used in clinical trials is a must;
Understanding of trial design, data management, and compliance with federal regulations issues is a must.
Knowledge of mathematics and algorithms applicable for QA is highly desirable;
Knowledge of data management or customer support is a plus;
Knowledge of PharmaENGINE™ system is a highly desirable;
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Excellent technical writing skills;
Excellent self-organizational skills;
Ability to analyze issues and prioritize tasks is a must for this position;
Ability to handle multiple projects (multitasking) is essential;
Excellent written communication skills to solicit information and to create and deliver high quality technical documentation are required.
Position#Summary: Responsible for ambulatory Practice Management (PM) system configuration, end user documentation, timeline development, training, implementation oversight, support and issue investigation, testing and resolution. Responsible for ensuring PM optimization at each practice by way of analysis, audits and training reinforcement.
Application building, system configuration, security and testing. Provide support for end users via phone, e-mail, training and documentation.
Provide assistance with the analysis and documentation of PM system requirements. Serves as technical contact between vendors and the IS NextGen team: logging, tracking and issue resolution. Ambulatory PM implementation at new practices/departments.
Special projects / Other duties as assigned. Work Contact Group (Internal/External) NextGen team members; HHP; HMM; CBO; All practices using NG PM; Various vendors
NextGen, Televox, ViaTrack.
Required: High School Diploma or Equivalent Preferred: Associate#s Degree in Computer Science Certificate and/or Advanced Specialized or Technical Training in Application Support Minimum Years of Experience
Required: Two years outpatient billing experience. Preferred: Two years experience with application support and training; Outpatient practice management experience.
GENERAL SUMMARY: # The Applications Analyst analyzes, designs, tests, debugs, integrates, implements, trains, maintains and supports healthcare and business related computer systems.# Establishes and maintains a professional relationship with users so that information technology needs are appropriately addressed.# Works with users to analyze system needs, translates identified needs into functional and technical specifications, and develops technology solutions to resolve application process challenges/problems.# # PRINCIPAL JOB FUNCTIONS: # 1.###### *Commits to the mission, vision, beliefs and consistently demonstrates our core values. 2.##### *Analyzes, develops, modifies and maintains application processes and technologies, utilizing software tools proprietary to the applications as appropriate. 3.###### *Converts user specifications into functional and technical specifications; assists and/or develops the building of requests; develops implementation timeframes. 4.##### *Establishes professional relationship with users to enhance their experiences with Bryan Health System technology and computer systems. 5.###### *Anticipates the impact new or modified software will have on existing standards and systems. 6.##### *Troubleshoots computer issues, to include processes/workflow, hardware and software related problems; resolves user calls in a timely manner; responds to escalation of specified issues and determines appropriate resource for resolution. 7.###### *Writes and reviews system documentation to describe system processes, installation and operating procedures for systems; provides training material and may write user manuals and create other user-specific training manuals as appropriate. 8.##### *Apply standard testing methodology to the review and test of new and modify systems with detailed testing scripts 9.##### *Commits to the continuous improvement of the patient experience, which includes patient safety, quality of care and excellent service. Clinical Focus Responsible for conducting the gap analysis between the future state and current state business/clinical workflows Assists the stakeholders in identifying the change management efforts required to ensure adoption of the new technology, or clinical process change critical for effective preparation of the clinical sites or business offices to ensure smooth deployment of the Epic system. Ensures bi-directional communication with end users and project team with the right message to the right audience at the right time. Conducts clinical validation testing of data imported into the EHR system.# Works with report writers to ensure the application has the necessary reports. Coordinates across clinical application teams, entities and SMEs to define integrated clinical workflows with lab, radiology, pharmacy, ambulatory, inpatient, patient portal, etc. Coordinates with Revenue Cycle application teams to define integrated workflows with ADT, scheduling and billing. Coordination with Technical team to configure and maintain the interface between the application and the dispensing hardware (i.e. Pyxis) or bedside monitors.
EDUCATION AND EXPERIENCE:
Associates or technical degree in a medical, allied health area of study (e.g. nursing, radiology, and laboratory) or business area of study (finance, information management) required.# Bachelor#s degree in healthcare or business related field preferred.# Minimum of two (2) years experience in related healthcare or business area required. Minimum of two (2) years experience in the analysis, design, implementation, support, and maintenance of computer systems preferred. Preferred previous experience with implementing, configuring and/or supporting vendor supplied software, ideally Epic. # OTHER CREDENTIALS / CERTIFICATIONS: # Epic certification required within four months of hire. Must have internet connectivity off-premises in order to respond to work requests when necessary.
The Applications Analyst analyzes, designs, tests, debugs, integrates, implements, trains, maintains and supports healthcare and business related computer systems. Establishes and maintains a professional relationship with users so that information technology needs are appropriately addressed. Works with users to analyze system needs, translates identified needs into functional and technical specifications, and develops technology solutions to resolve application process challenges/problems.
PRINCIPAL JOB FUNCTIONS:
- *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
- *Analyzes, develops, modifies and maintains application processes and technologies, utilizing software tools proprietary to the applications as appropriate.
- *Converts user specifications into functional and technical specifications; assists and/or develops the building of requests; develops implementation timeframes.
- *Establishes professional relationship with users to enhance their experiences with Bryan Health System technology and computer systems.
- *Anticipates the impact new or modified software will have on existing standards and systems.
- *Troubleshoots computer issues, to include processes/workflow, hardware and software related problems; resolves user calls in a timely manner; responds to escalation of specified issues and determines appropriate resource for resolution.
- *Writes and reviews system documentation to describe system processes, installation and operating procedures for systems; provides training material and may write user manuals and create other user-specific training manuals as appropriate.
- *Apply standard testing methodology to the review and test of new and modify systems with detailed testing scripts
- *Commits to the continuous improvement of the patient experience, which includes patient safety, quality of care and excellent service.
Responsible for conducting the gap analysis between the future state and current state business/clinical workflows
Assists the stakeholders in identifying the change management efforts required to ensure adoption of the new technology, or clinical process change critical for effective preparation of the clinical sites or business offices to ensure smooth deployment of the Epic system.
Ensures bi-directional communication with end users and project team with the right message to the right audience at the right time.
Conducts clinical validation testing of data imported into the EHR system.
Works with report writers to ensure the application has the necessary reports.
Coordinates across clinical application teams, entities and SMEs to define integrated clinical workflows with lab, radiology, pharmacy, ambulatory, inpatient, patient portal, etc.
Coordinates with Revenue Cycle application teams to define integrated workflows with ADT, scheduling and billing.
Coordination with Technical team to configure and maintain the interface between the application and the dispensing hardware (i.e. Pyxis) or bedside monitors.
EDUCATION AND EXPERIENCE:
Associates or technical degree in a medical, allied health area of study (e.g. nursing, radiology, and laboratory) or business area of study (finance, information management) required. Bachelor's degree in healthcare or business related field preferred. Minimum of two (2) years experience in related healthcare or business area required.
Minimum of two (2) years experience in the analysis, design, implementation, support, and maintenance of computer systems preferred. Preferred previous experience with implementing, configuring and/or supporting vendor supplied software, ideally Epic.
OTHER CREDENTIALS / CERTIFICATIONS:
Epic certification required within four months of hire. Must have internet connectivity off-premises in order to respond to work requests when necessary.
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!