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Customer Service Specialist - Ann Arbor
Customer Service Specialist - Ann Arbor Posted Date:Mar-28-2017 Job ID:7201 Job Type:Part Time Job Function:Retail Sales City:Ann Arbor State:Michigan Store:Ann Arbor ------------------------------------------------------------------------ What's cool about this job The level of customer service an REI member and customer receives leaves a lasting impression and directly impacts REI’s success as a co-op. The role of Customer Service Specialist contributes to the success of REI by processing purchase transactions at registers, selling memberships and other REI services to customers, supporting our 100% satisfaction guarantee by processing customer returns, and completing other unique customer service functions. REI employees pride themselves on living the REI values: balance, authenticity, quality, service, respect, integrity. Sound interesting? Keep reading to learn more about this position and life at REI! In addition to being a customer service sage, typical work for this position includes: * Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback
Provide customers with product, membership and service information including the REI Visa Card program
Processes purchase, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee
Collect payment for goods, make change and distribute receipts
Identify, research, and resolve customer issues
Supports Retail Store Pick-Up (RSPU) by assisting with the receipt of product from truck and processing customer pick-up.
Performs unique transactions such as special orders, Outdoor School sign-ups and special ticket sales.
Maintains customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.
Processes damaged goods according to store policy. This may involve tagging, moving and/or re-pricing the item
Informs customers of repair options and completes repair processing.
Follows document retention and disposal guidelines
Maintains and stocks work area Bring your passion and expertise Do you aspire to adventure? Do you thrive in the outdoors and want to help others do the same? Bring your passion to REI and help fulfill our mission to educate, inspire and outfit our customers for a lifetime of outdoor adventure and stewardship! Here are some skills that we look for in our Customer Service Specialists: * Previous cashiering experience
Previous customer service experience (preferred) * 10-key skills (preferred) * Effective communication skills
Ability to adhere to company policies and procedures
Availability to work a flexible schedule based on business needs, including evenings and weekends Why you'll love it here /Real/./Alive/./Connected/. These are a few words that describe life at REI. Whether it’s in our careers or in the great outdoors, we aspire to adventure in all ways! At REI we value our customers; we work hard to earn our reputation for quality and integrity every day. Our commitment remains the same as when we started out in 1938: to inspire, educate and outfit for a lifetime of outdoor adventure. Join a passionate community of people who believe in one simple truth: an outdoor life is a life well-lived. Get ready to harness your creativity, customer focus and enthusiasm for living life outdoors—we can’t wait to meet you! Oh yeah, did we mention perks? At REI, we understand that benefits matter – we offer a competitive benefit package for all employees which includes: * A workplace built on respect, integrity, and balance
Healthcare coverage for full-time employees * A competitive bonus/ incentive program * REI Retirement Plan
Generous gear and merchandise discount
Paid time off
Professional growth and development opportunities REI is proud to be an Equal Opportunity Employer At REI we offer an enviable work environment that has been recognized on the "100 Best Companies to Work For" list since the award's inception – 20 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place. With more than 140 retail locations (and growing), REI offers unique competitive benefits to its more than 12,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more. REI is an Equal Opportunity Employer
Sales Manager - Ann Arbor - PCB Market
PCB Market Sales Manager
Skills Required - sales, PCBA, Cable Harness Assemblies, Box builds, SMT, PCB Market, Electronics market If you are a Sales Executive with experience in the contract printed circuit board manufacturing business, we have a great role for you in Ann Arbor. Come build us a sales team or a regional representative network to help us grow our business. In this role you will be responsible for the business development and relationship of assigned customer accounts in accordance with agreed targets, maximizing company profitability. Role includes: sales growth, profitability, program execution, strategic planning, forecasting, and relationship development. You will direct and coordinates the proposal process, including contract submissions and pricing roll ups for quoting. You will be the face of our organization and the primary interface with our customers. Your product responsibilities include but are not limited to: PCBA, Cable harness assemblies, and box builds.
What You Will Be Doing
Generate sales for a portfolio or accounts to achieve annual sales targets.
Research new sales opportunities within the existing portfolio of accounts and identify new potential customers within the allocated sales area.
Develop short and long term strategic sales growth plans and execute according to the plan.
Grow and manage a sales team and/or regional representative network to increase customer opportunities and quality leads.
Monitor feedback from customers to measure their satisfaction with company products. Function as the main contact point between the assigned customers and our product team.
Provide customers and potential customers with the allocated sales area with information about company products and services.
Manages the entire sale process from discovering an opportunity to development of a solution, including: proposal, contract submission, price roll-ups, quotation, and sale closure.
Maintain an awareness of sales and other developments amongst competitors and pass any relevant information to the appropriate company staff.
Maintain all required records of sales and other relevant information to enable performance to be measured and monitored, i.e., sales pipeline.
Maintain an awareness of developments in sales generation and product development.
What You Need for this Position - Bachelors degree in related field (BS in Engineering preferred)
Minimum of 5 years of related work experience, including knowledge and previous work in the SMT, PCB, Electronics market.
Estimated travel 25-50% of the time.
Demonstrated organizational and communication skills; Ability to work at all levels of the organization.
Fundamental understanding of the core technology, its benefits, weaknesses and identification of its unique selling points.
Fundamental understanding of the electronics component and contract manufacturing functionality
Understanding of program management, quality and manufacturing operations
Creative thinker, able to manage complex issues and execute objectives; Ability to identify customers needs and translate them into successful business proposals.
Demonstrated leader; takes ownership of issues and creative thinker in resolutions.
Candidate that is confident in offering an opinion and is able to operate in an open communication type of environment.
Must be able to fit into a team environment and be supportive of team members.
Capable and enjoys fast past environment and ability to multi-task.
Must enjoy the challenge of negotiation, selling, and know what it takes to get the sale.
Must be outwardly enthusiastic and self-motivated; entrepreneurial in spirit and has an already well established industry network.
Energetic and aspires to be a business unit manager, growing a team and a business. So, if you are a Sales Manager that has experience with the contract printed circuit board manufacturing business , please apply today! Applicants must be authorized to work in the U.S. CyberCoders, Inc is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
PCB Market* MI-Ann ArborPMM-1347806
Exercise Physiologist - Contingent - Ann Arbor
Department: AA102_13401 Cardiac Rehab
Expected Weekly Hours: 0
Job Description Details:
POSITION PURPOSE Responsible for conducting exercise stress tests, based on physician orders, clinical assessment, and standard protocols. Responsible for conducting Cardiac Rehabilitation classes and providing education to Cardiac Rehabilitation Responsible for recognizing emergency situations and initiating emergency procedures.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner.
Helps to identify problems, offer solutions, and participate in their resolution. Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to Saint Joseph Mercy Health System. Discusses patient and hospital information only among appropriate personnel in appropriately private places.
Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management. Behaves in accordance with the Mission, Vision and Values of Saint Joseph Mercy Health System.
STRESS TESTING: Demonstrates knowledge of indications for various types of stress tests and methods of testing. Follows SJMHS Cardiovascular Lab protocols for patient assessment, preparation, ECG recordings / monitoring, test performance, test end points, and recovery monitoring.
Notifies appropriate medical staff of abnormal pre-test conditions and test results. Documents pertinent information and applies preliminary test results for physician interpretation. Assists with training and orientation of new employees and interns, explaining and demonstrating responsibilities.
Demonstrates flexibility related to work schedule, locations, types of patients and work environment. Successfully completes departmental competency test on use of crash cart. Performs crash cart check-offs on a regular basis.
Will require travel to various regional offices as well as weekend call. Weekend call will also involve cardiac rehab rounding. Completes documentation in various programs such as Powerchart, Nextgen, and Heartlab.
May assist on a rotational basis to the help perform ECG's, putting on and processing Holter / Event Monitors, scanning Holter Monitors, and assisting with MUSE editing and / or associated MUSE work. Assists in other departments as needed.
INTENSIVE CARDIAC REHABILITATION AND CARDIAC REHABILITATION: Passion for helping patients improve their health. Establish relationships, providing reassurance and instilling confidence to all patients throughout the program.
Monitor and motivate patients as they perform their rehabilitative exercises. Develop a customized Individualized Treatment Plan (ITP) for each patient. Track and bill patient sessions as they progress through the program.
Motivate patients to attend all sessions for success and sustainability. Conducts new patient orientations, including: review of cardiac event, risk factors, signs and symptoms, equipment, gym, and monitor instructions. Must be highly motivated and display strong teaching and cardiac assessment skills.
Strong organizational skills needed to coach a high volume of patients through various different cardiac rehab programs. Effective verbal and non verbal communication skills needed to coach patients through a series of lifestyle changes. Develops a cardiovascular risk reduction plan individualized for each patient Conducts Phase II class according to policy and procedure.
Completes reports and send to referring physicians. Reports significant medical abnormalities, such as abnormal blood glucose, abnormal pressure, EKG changes, and signs and symptoms to physician. Performs daily checks of the crash cart and glucometer.
Provides mentoring and education to interns during cardiac rehabilitation classes. Performs daily rounding at St Joseph's Mercy Hospital on post-cardiac procedure patients, to educate patients about cardiac rehab. Develops and reviews home exercise programs for Phase II rehab patients.
Deliver organized weekly educational lectures to the cardiac rehabilitation classes. Follows performance measures and guidelines of AACVPR accreditation. Assists in other departments as needed.
OTHER FUNCTIONS AND RESPONSIBILITIES Maintains active BLS and ACLS certifications Successfully completes departmental test on defibrillator, as per ACLS protocol Responds appropriately in emergency situations, initiating CPR and other emergency procedures quickly. Successfully completes annual departmental competencies.
Part of code team for out-patients offices Performs other duties as assigned. REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE Education: Must have a Bachelor's Degree in Exercise Science or related field, or must have successfully completed a cardiovascular program with a non-invasive specialty. Experience: Experience in stress testing and cardiac rehab preferred. Provides proof of CEP certification through ACSM prior to end of first year of employment
REQUIRED SKILLS AND ABILITIES Requires vision and hearing corrected to normal ranges. Verbal and numerical abilities, and manual dexterity.
Talking and listening skills. Reaching for and handling various pieces of equipment and using computer keyboard Works in the hospital (inpatient) and outpatient (clinic) environment This document is intended to describe the generalized duties and responsibilities, the specialized job functions, and the essential requirements of this job. It is not intended to be an exhaustive statement of all supplemental duties, responsibilities, or non-essential requirements or reflect any accommodations made under the American’s with Disability Act, the Michigan Handicapper’s Act, or SJMHS’s Return to Work ProgramTrinity Health's Commitment to Diversity and Inclusion Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states.
Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation. It serves people and communities in 22 states from coast to coast with 93 hospitals, and 120 continuing care locations — including home care, hospice, PACE and senior living facilities - that provide nearly 2.5 million visits annually. Trinity Health employs more than 120,000 colleagues, including 5,300 employed physicians.
Committed to those who are poor and underserved in its communities, we are known for our focus on the country's aging population. As a single, unified ministry, Trinity Health is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs.
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Territory Manager - Ann Arbor
Basic Purpose- The primary purpose of this position is to develop and manage established as well as new customers, by selling food and non-food items to achieve sales and profitability goals. Primary areas of responsibilities are: •Primary owner of customer relationship•Selling, and engaging customers in value added activities.•Leveraging other resources to assist with top penetration opportunities and new accounts openingUSF has a comprehensive training program for the Territory Manager position. In many cases, newly-hired TMs will be classified as TM Unassigned (E8072) until the employee successfully completes the training program and is assigned to a territory. After that, the employee may be moved into the TM (E7172) role. Description-Primary owner of Customer Relationship : + Develop and grow existing customers and maximize profitable sales; make sales presentations to all customers on an agreed-upon and consistent basis.
Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mispicks, short on loads, stock-outs).
Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms. Focused on selling, and engaging customers in value add activities .
Research customer business needs and develop mix of products and service to meet needs; evaluate market trends, recommend products to customers, and utilize sampling and product cuttings, based on business needs and goals.
Answer customers' questions about products, prices, availability, and product uses. Provide product information and practical training to customer personnel.
Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. Leverage other resources to assist with top penetration opportunities and new accounts opening + Develop new business; identify prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Participate in division activities (e.g., sales meetings, food shows, promotion programs) in order to promote sales, increase product knowledge, and maintain good customer relations.
Leverage Customer Solutions Coordinators and Sales Coordinators to reduce time on administrative tasks (e.g., special orders) and order-taking, processing credits and pick-up requests.
Leverage Business Solutions Specialists, New Business Managers, Business Development Managers/Specialists, and Culinary Specialists, to promote account penetration and new account acquisition and development.
Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, preparing price quotes and menu suggestions, and filing reports. #IND # EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status Qualifications- *Education/Training:
- High School diploma; Bachelor’s degree in Business/Marketing or equivalent preferred. *Related Experience:*A minimum ofone year of sales(foodservice industry preferred)or culinary/restaurant management experience required. Knowledge/Skills/Abilities: Excellent oral and written communication skills, as well as customer service and presentation abilities. Should also have demonstrated problem solving ability and negotiation skills.Must have proficient computer skills;will need to be familiar with Microsoft Office products (e.g., Excel, PowerPoint). Physical Requirements:Frequently outside the office environment working in the field in variable weather and temperature conditions.Some repetitive motion in operating laptop computer.Required to operate motor vehicle and frequently transition from the vehicle. May frequently lift/carry up to 50 lbs and occasionally lift/carry up to 75 lbs. Candidates who have received a DUI conviction for drug or alcohol within the last three years will not be considered as eligible.
Primary Location: Ann Arbor-MI
Individual Contributor Travel:
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Executive Director – Arbor Glen Senior Living
Executive Director – Arbor Glen Senior Living Administration Lake Elmo,MN Apply Back Executive Director – Arbor Glen Senior Living
Coming to Lake Elmo! Ebenezer has been a leader in serving seniors and providing quality living environments for 100 years. Yes, you read it right—100 years of mission driven service to the senior community grounded in our values of Dignity, Integrity, Service, Compassion and Innovation. We are seeking an outstanding senior housing manager to lead the opening of our community slated to open in Fall 2017. Arbor Glen Senior Living will feature Independent Living, Assisted Living and Memory Care all in one welcoming building! This is an opportunity to build your own team and create an extraordinary senior living community. Here’s what Ebenezer offers you:
A great place to work – just ask around! + Full range of support including HR, sales, operational, & clinical support + Opportunities for both personal and professional development + Competitive pay & outstanding benefits including a generous paid time off program and affordable health insurance We are looking for a self-starter who has a Bachelor’s Degree in Senior Housing or Healthcare Administration related field and 3+ years of experience in a managerial role in an Assisted Living environment. Additional requirements include superb people skills, top-notch organization skills, high level critical thinking skills, solid sales/marketing skills, and the ability to create and lead an exceptional service team.
If you possess these qualifications we’d love to talk to you. Why work for Ebenezer? Ebenezer employees work as a team to provide the highest quality care to those we serve. Our employees don’t work simply to collect a paycheck; they truly work to make a difference in the lives of older adults in their communities. Ebenezer has been consistently recognized as a Minnesota Top Workplace by the Star Tribune. Here are some of the reasons why:
Amazing Benefits (even for part time employees)! + When you work for Ebenezer you are treating the whole person: body, mind and spirit + Whether you’re on the front lines of resident care or supporting the work of your colleagues, your efforts are recognized and valued at Ebenezer + Work for a company with core values that align with yours. We have a culture of caring for others and are grounded in our values of Dignity, Integrity, Service, Compassion & Innovation
A wide variety of career options and opportunities for reinvention. Growth potential within Ebenezer and with our Fairview partners
An emphasis on work/life balance + Through training and educational programs including tuition reimbursement. We invest in both the personal and professional development of our employees Our employees represent the
best of who we are and what we are about. We’re always looking for individuals who share our commitment of helping older adults make their lives more independent, healthful, meaningful and secure.
We hope you will consider joining Team Ebenezer! If you possess these qualifications and share in our values of Dignity, Integrity, Service, Compassion and Innovation we’d love to speak with you!
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Relationship Banker - Ann Arbor Area
Relationship Banker - Ann Arbor Area
Description You’re a great listener and a natural collaborator. You enjoy interacting with people and build lasting relationships – in fact you thrive on it.
You have a knack for finding creative solutions to everyday challenges. Join us as a Relationship Banker and apply your exceptional people skills to shape the customer banking experience at Chase. As a Relationship Banker in our Branch Banking team, you’ll take a lead role in delivering an outstanding experience to Chase customers.
You’ll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs. You’ll contribute to the success of the branch by: + Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs and tailor product and service recommendations + Making lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week + Partnering with Specialists (Financial Advisors, Mortgage Bankers and Business Relationship Managers), to connect customers to experts who can help them with specialized financial needs + Adhering to policies, procedures and regulatory banking requirements This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position.
Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008.
As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm.
Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx .
Qualifications + At least one year experience in: - Retail banking sales, or
Financial services sales, or
Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results + College degree or military equivalent preferred; high school degree, GED or foreign equivalent is required + FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required - or must be successfully completed within 120 days of starting in role + Demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationships + Ability to learn products, services and procedures quickly and accurately + Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs + Comfortable educating others on technology + Professional, thorough and organized with strong follow-up skills + Performs well in a team environment and proactively collaborates with others to serve customers + Ability to understand and follow policies, procedures, and regulatory requirements + Ability to work branch hours, including weekends and some evenings + Compliance with Dodd Frank/Truth in Lending Act\ * JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
Primary Location US-MI-Ann Arbor-Packard / 10203
Other Locations US-MI-Ann Arbor-Plymouth and Green / 10205
CONSUMER & COMMUNITY BANKING
Req ID: 170014276
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Banking Center Manager At State And Eisenhower Ann Arbor
Banking Center Manager II, Retail Bank The Banking Center Manager II is responsible for the overall leadership, management and success of a Retail Banking Center. This is accomplished by 1) meeting or exceeding sales goals, 2) providing effective leadership, 3) achieving prescribed customer service levels, 4) possessing a thorough knowledge of the Bank's products and services, policies, procedures and operating systems, 5) developing and expanding customer relationships and 6) executing operational management objectives.
Position Competencies Successful incumbents show managerial courage, provide development to direct reports, focus on the customer, have a drive for results, are adept at managing vision and purpose, have presentation skills and promote problem resolution. Position Responsibilities 1. Sales Leadership a.
Lead and direct sales, service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share and customer/employee commitment and satisfaction. b. Make proactive calls to high-value customers and non-customers in order to identify potential opportunities for retention and growth of customer relationships. c.
Develop and maintain relationships with assigned internal business partners such as Mortgage, Small Business Banking, Wealth and Institutional Management, Business Banking and Securities; in order to develop lasting customer relationships and refer clients and prospects to each other. d.
Actively coach and model behaviors concerning sales and services. Use all sales tools, including profiling customers' needs through the use of various technologies and sales coaching tools to ensure a consistent and valued customer experience. 2. Talent Leadership a.
Lead, coach and manage a banking center team. Ensure the development and performance of employees in the areas of remarkable customer experience, service excellence, relationship management, in-depth consumer and business product/service knowledge and execution. b. Manage and be held accountable for individual and team sales production goals and quality service levels. c.
Develop and manage a high-performing team. Directly manage the Human Resources processes for employees including selection, training, performance management, disciplinary actions, individual career development and retention. 3. Operations a.
Accountable for the compliance with applicable federal, state, and local laws and regulations; and Comerica policies and procedures. Recommend corrections when necessary. Ensure compliance and completion of necessary compliance related training. b.
Provide transactional customer service, including but not limited to the following: Accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed. 4. Community a.
Demonstrate Comerica's commitment to the communities in which we serve by being actively involved in the local community organizations. 5. Other a.
All other duties as assigned.
Relocation No relocation assistance is provided for this position. Travel Travel is not required of this position.
- Bachelor's degree from an accredited university OR High School Diploma (or Equivalent) and 4 years of Financial Services experience * 4 years of management experience with staff development; i.e., direct management of staff to include responsibility for coaching, sales leadership and operations * 3 years of business development experience in Retail or Financial sales * 1 year of experience utilizing Microsoft Office Products including Word, Excel and Powerpoint Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Macy's Arbor Place, Douglasville, GA: Asset Protection / Loss Prevention Manager
Description: * Job Overview: * As an Asset Protection Manager, you will support My Macy’s Initiatives, Omni Channel Strategies and MAGIC selling. You will be empowered to ensure that a store or multiple stores operate effectively and achieve our shortage goals. The Macy’s Asset Protection Team is committed to diversity, protecting the Macy’s Brand and improving profit. Perform other duties as assigned.
Essential Functions: * Shortage • Lead the store executive team in planning, Implementing, monitoring, and managing the store shortage prevention and awareness programs • Develop relationships with Store, District and Regional executives to gain support towards achieving shortage goals • Manage and monitor internal and external theft investigations, apprehensions and recoveries • Analyze theft trends through utilization of available AP Reports, Systems and Technology • Establish high level of shortage awareness and effectiveness determined by audit results. • Ensure that all AP policies and Procedures are thoroughly understood by AP team and executed effectively • Manage and monitor payroll expense • Support the preparation, take and reconciliation of annual inventory process Customer • Uphold Macy’s commitment to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associates. • Role model exemplary service, lead Asset Protection team to provide an outstanding shopping experience • Ensure selling floor merchandise protection standards are maintained; conduct AP audits and review for action opportunities • Drive an awareness culture focused on prevention by ensuring the store population is educated on Asset Protection best practices • Maintain safety awareness and a safe shopping and work environment for customers and associates • Handle proprietary, sensitive and confidential information People • Recruit and develop qualified Asset Protection talent by creating and supporting a culture that values retention, career development and succession planning • Achieve results through managing others, including direct reports who are often hourly associates and executives • Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company • Foster relationships with local law enforcement and community leaders • Support Macy’s Brand values, including the commitment to community service opportunities and ‘Give Back’ opportunities • Keep abreast of and strictly adhere to Macy’s policies, procedures, code of conduct, and associate guide • Regular, dependable attendance & punctuality
Qualifications: * * * * Education/Experience: * * * • A minimum of 1-2 years of supervisory or related experience
Communication Skills: * * * • Excellent written and verbal communication skills. • Ability to read, write and interpret instructional documents such as reports and procedure manuals. * * * Mathematical Skills: * * * • Basic math functions such as addition, subtraction, multiplication, and division. * * * Reasoning Ability: * • Ability to effectively plan and execute strategies. • Efficient prioritizing and time management skills. • Strong cognitive skills including problem analysis, decision making and strong quantitative analysis. • Must be able to work independently with minimal supervision. * * * Physical Demands: * * * • This position involves regular walking, standing, hearing, and talking. May occasionally involve stooping, kneeling, or crouching. Involves close vision, color vision, depth perception, and focus adjustment. * * * Other Skills: * * * • Ability to build partnerships, motivate and direct teams. • Commitment to exemplifying the highest integrity and professional business standards. • Proficient with use of Computers, including Windows operating system and Microsoft Office tools. * * * Work Hours: * • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. *
Primary Location: United States-Georgia-Douglasville
Req ID: 71781402
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Measure Tech - ANN Arbor
POSITION PURPOSEThe Measure Technician works independently in a traveling field role in support of Home Depot's Measurement Services center. The Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.
The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales, product inquiry, taking on-site home measurements and coordinating installations in conjunction with the Measurement Services center. The position is also directly responsible for providing a positive customer experience, accurate measurements, entering and transmitting measurements by a CAD tablet and various related department goals.MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES90% - Providing customer service by assessing customer needs, communicating with customers and conducting home measures. 10% - Review and edit of drawings in the CAD tablet.NATURE AND SCOPEThis position reports to Marketing Manager. This position has 0 direct reports.ENVIRONMENTAL JOB REQUIREMENTSEnvironment:
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.Travel: Typically requires overnight travel less than 10% of the time. MINIMUM QUALIFICATIONSMust be eighteen years of age or older.Must be legally permitted to work in the United States.Education Required:The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.Years of Relevant Work Experience: 0 years
Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Preferred Qualifications:Previous customer service or retail sales experience is preferred.Knowledge, Skills, Abilities and Competencies: Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made. Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. Demonstrated ability to effectively communicate with customers. Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time. Associates must have strong computer skills, and understanding for CAD like applications.
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CSR / Teller - Ann Arbor West BC - Part Time
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. As The curious bank, we've staked our claim on looking at things differently, at being better listeners and at showing more commitment. We employ about 19,000 people, and what we offer is: This applies to our relationships with customers and employees alike. * A chance for employees to build their future, with supportive career development and financial welln ess programs.
An environment where we win together. We celebrate achievement and work collaboratively. We're also a two-time Gallup Great Workplace honoree.
An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting. It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member. Our Financial Centers provide a full range of deposit, digital delivery, lending, and credit card solutions products to individuals and small businesses in 12 states: Ohio, Michigan, Illinois, Indiana, Kentucky, Missouri, Tennessee, West Virginia, Pennsylvania, Georgia, Florida, and North Carolina. We have more than 1,300 full-service Financial Centers, including more than 100 Bank Mart® locations open seven days a week inside select grocery stores. Our Curious Bankers are committed to listening to our customers and inspiring them with smart financial solutions. Customers depend on us to provide banking products/services that impact their lives and meet their needs, whether saving for a home or a child's education, planning for retirement, or building a business.
GENERAL FUNCTION: As a Banking Customer Service Rep with Fifth Third Bank, you will develop rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions, process credit card applications and display a caring attitude. You will also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.
Additional responsibilities of the Banking Customer Service Rep include: * Handling cash and processing customer transactions
Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals
Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed
Handling customer issues with professionalism and seamlessly directing complex issues to management staff
Maintaining up-to-date knowledge of financial center policies, procedures, products and services
Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center. Benefits At Fifth Third Bank, we understand that our employees work tirelessly to provide customers with the best products and service possible. Therefore, we are proud to offer our Banking Customer Service Reps a generous compensation and benefits package. We also offer a quarterly bonus based on overall financial center customer service performance and a monthly bonus based on sales and referrals. We believe in promoting from within and offer extensive online and in-class training opportunities for Banking Customer Service Reps that wish to move up with us. In fact, you can start the training process to become a Lead Customer Service Representative as soon as you are hired!
Additional benefits for the Banking Customer Service Rep include: * Medical, dental and vision insurance
Fifth Third Wellness Rewards for completing certain wellness activities
Matched 401(K) retirement plan
Profit sharing program
Employee stock purchase plan
Basic and supplemental life insurance
Paid time-off for vacation, holidays, sick time, medical appointments and jury duty with the option to purchase more vacation time during open enrollment
Voluntary personal accident insurance
Pre-tax flexible spending account for healthcare, dependent care and parking/transit
Employee assistance program
Special banking discounts and privileges For more information about who we are and what we do, please visit our website. We look forward to hearing from you! Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. * MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: As a Banking Customer Service Rep with Fifth Third Bank, you must have exceptional interpersonal, written and verbal communication skills and excellent time management and problem-solving skills. You must be able to interact confidently and comfortably with the public, take the initiative and utilize sound judgment to make decisions and work positively and cooperatively with a team.
Additional preferred requirements for the Banking Customer Service Rep include: * Minimum 1 year experience in a Banking, Retail, Sales or other role that involves cash handling and customer service
High school education or equivalent experience
Strong working knowledge of banking retail policies and procedures
Advanced math abilities
Ability to work a flexible schedule
Ability to lift up to 25 pounds and stand for most of your shift