Arch Support Technician Job Description Samples

Results for the star of Arch Support Technician

Lab Support Technician

Ideal candidate- significant direct animal contact experience with all laboratory animal species, pre-clinical species. Sampling, blood drawing, and 3 years experience in the biopharmaceutical industry and/or an academic laboratory. Experience handling and performing basic manipulations in rodents
The successful candidate will support in vivo pharmacokinetic discovery research. The technical tasks include assisting researchers with rodent handling, dosing via multiple routes, clinical health assessments, biologic sample collection, necropsy and providing pre-/post-operative care of in vivo research models. Additional tasks will include maintaining experiment notebooks and computer files and assisting with study design and protocol generation. The individual will also be responsible for review and compliance with all applicable SOPs, business practices and company policies.

Preferred Qualifications:

• The candidate should have an undergraduate degree in life sciences such as biology, chemistry, animal science or related field
• 5+ years of experience in the biopharmaceutical industry and/or an academic laboratory
• Experience handling and performing basic manipulations in rodents
• Familiarity with preclinical drug development
• Successful candidate will possess good written and oral communication skills, the ability to work well in teams, will demonstrate technical aptitude and a strong work ethic
• Good organizational skills and excellent attention to detail
"This posting is for Contingent Worker, not an FTE"

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Desktop Support Technician

Qualified candidates should send resumes to Mike Hagerty at
We have an immediate need for a Desktop/Laptop support technician in our Westfield NJ location with strong knowledge of Windows 7 & 10,  Laptop/Desktop Imaging, MS Office 2010, 2013 and Cisco VPN.   Experience supporting multiple Buildings is preferred. 
>>>> This is a long term consulting position with no end date. 
Qualified candidates should have the ability to interact well with business partners from various departments and have good documentation and customer service skills.
This IS NOT a Network Admin or Server Admin.  We're looking for candidates with ability to cover support for multiple buildings.  experience in this type of environment would be beneficial.

At least 5 Years industry experience  - Must have mix of multi building support experience and Remote / Phone support experience
Expertise in supporting Windows 7 and Windows 10 on HP Desktop and Laptops. 
Strong knowledge of Cisco VPN support
Experience in support of the following areas
- Office 2010, 2013 (rolling out 2016 in 2017)
- Rolling out and imaging PC's and Laptops
- Symantec
- Remedy Ticket System
- Blackberry PDA's, Smart Phones is a plus
- Experience with MS BitLocker a plus
MS certifications are a plus!  
>>>  This is a 42 1/2 hours per week.  40 billable hours with 1/2 hr each day unpaid.  We have
summer hours which allows for early departure on Fridays.  Some weekend work is
requested on occasion at overtime rates    

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Computer Technician / Help Desk Support Technician

Job Description: s: About Us: Renaissance is the leader in K-12 learning analytics--enabling teachers, curriculum creators, and educators to drive phenomenal student growth. Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters---creating energizing learning experiences in the classroom. We offer competitive compensation, enviable benefits, and smart, friendly co-workers—all in a relaxed, fun atmosphere where you'll have the opportunity to excel each day. As a team member of Computer and Help Desk Support Technicians in the Wisconsin Rapids, WI office, you will be responsible for providing first line support for PC and Mac related problems by answering questions or resolving computer related issues in person, via telephone or from a remote location; providing assistance concerning the use of end user computer hardware and software; configuring and installing new hardware and software and reviewing, monitoring and upgrading existing systems. Building and repairing of hardware and helping users with peripherals as needed. User Support Analysis + Respond to telephone calls, emails and personnel requests for technical support; identify, research, and resolve technical problems; ensure timely resolution and follow-up.

  • Answer basic questions or resolve basic computer problems in an expedient manner; provide assistance for hardware and software related problems.

  • Diagnose calls to determine level of technical assistance required; if unable to resolve problem, transfer call in accordance with escalation procedures.

  • Provide support for all user IT related issues; work with available resources to provide effective solutions, break/fix and problem resolution.

  • Train users in the proper use of hardware as necessary.

  • Document and update technical and non-technical solutions + Maintains IT equipment database + Assist remote Network Administrators as needed + Work call center with a team of other Technicians + Help and assist with conference room equipment setup and support New Equipment Installation

  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software. Required Experience: + Associates Degree in Computer Science or related discipline preferred + 1-2 years of related experience Desktop Support role preferred + Good written and oral communication skills + Windows and Mac OS experience required + Knowledge of computer programs including current Microsoft Operating Systems, Microsoft Office products, Helpdesk ticketing software is a plus; Apple OSx is absolutely necessary, IOS and Android.

  • Demonstrated knowledge using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and web based applications.

  • Ability to configure Outlook and solve issues such as views, calendar-sharing, email rules, data migration, etc.

  • Power shell scripting and printer repair is a plus Keyword: Computer Technician, Help Desk, Mac, Windows, troubleshooting, Power Shell, Scripting, printer repair, data migration From: Renaissance Learning, Inc.

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Telecom Support Technician - Telecom Support Technician Sr

Title Telecom Support Technician

  • Telecom Support Technician Sr

Auto req ID 14561BR


Uvalde, TX

Job Type Full-Time

Job Category




Job DescriptionNOTE: Education and relevant experience will be used to determine appropriate salary and salary grade. IT Support Tech, grade 4 IT Support Tech Sr, grade 5 Telecommunications:

The IT Support Technician will perform, under direct supervision and clearly defined safety procedures, the installation, maintenance and repair of various Telecommunications related equipment, using accepted practices and procedures. Perform troubleshooting, system configuration, system testing, issue resolution, take corrective actions and produce required documentation. Work in a team setting to gain knowledge and understanding of all telecommunications technologies and business processes as used in AEP Telecom.

Uses existing procedures to safely solve routine or standard problems and provide assistance to other team members as needed. ESSENTIAL JOB FUNCTIONS are listed below: Telecommunications: 1.

Perform installation, maintenance, repair, configuration, administration, analysis and replacement of AEP’s Enterprise, Owned, and Leased Telecommunications network and systems. 2. Perform troubleshooting, system testing, and produce required documentation. 3. Participate in cross-training of Radio, Transport, EMS/SCADA, Voice/Video, Network, and Mobile Data Computer Systems. 4.

Work in team setting to acquire an understanding of Telecommunications business unit and customer requirements. 5. Participate in changing work schedules and priorities. 6. Assist in database and record keeping systems for time-entry and asset tracking. 7.

Understanding of the interrelationship between telecommunications and network systems. 8. Experience working successfully as part of a team, be part of a team. 9. Demonstrate the ability to analyze and resolve system issues and act as a resource to others on technology issues. 10. Experience performing project implementation duties on assignments.

Minimum Requirements

IT Support Technician: Education: Associate Degree in Computer Science, technical or related field OR High School Diploma/GED with 2 years of related experience. Experience: Two years technical or related field (In addition to any experience identified above).

IT Support Technician Sr: Education: Associate Degree in Computer Science, technical or related field OR High School Diploma/GED with 2 years of related experience. Experience: Four years technical or related field (In addition to any experience identified above).

Other Requirements:


Associate Degree in Electronics, Engineering Technology, Telecommunications or Computer Science

Telecommunications: A strong electronics / telecommunications aptitude is desired. Maintain a valid driver license at all times. Driving of company vehicles is required including city, highway and off-road travel as necessary.

Telecommunications Technical Proficiency: Have an understanding and be able to demonstrate support skills in one or more of the following areas. Radio Systems

  • Demonstrate understanding of Land Mobile radio systems, electronics, and antenna systems. Transport Systems

  • Exhibit a working knowledge of equipment used in the transport of telecommunications signals and systems, including analog/digital/spread spectrum microwave and fiber optic systems. Demonstrate understanding of fiber optic cable and splice methods and requirements.

    Exhibit understanding of AC/DC power systems. Voice/Video Systems

  • Demonstrate understanding of voice/video systems. Demonstrate knowledge and understanding of IP telephony. Exhibit understanding of wiring requirements and installation methods.

Networking Systems

  • Demonstrate understanding of LAN/WAN system requirements in the installation and maintenance of routers, switches and related equipment. Exhibit working knowledge of networking wireless devices, digital terminating equipment and various structured wiring requirements and industry standard practices.

    Demonstrate understanding of IP systems and architecture. Mobile Data Computer Systems

  • Exhibit a working knowledge of mobile data computers as well as troubleshooting techniques and processes. Exhibit ability to configure basic computer hardware components, vehicle radio installation and wiring techniques. Travel: up to 25%. | American Electric Power | Equal Opportunity Employer | Minorities/Females/Disability/Vets |

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Support Technician



Support Technician Job Description: The Support Technician is a long-term temporary role with strong potential to become regular.

Auto req ID: 771BR


New York



Zip Code: 11590

Essential Functions: • Provide first-level support for all calls coming into the Barnes & Noble Store Systems Help Desk. • Troubleshoot, diagnose and resolve any incoming calls for assistance from all stores. • Ensure all aspects of calls are fully and clearly documented in the issue tracking system. • Place and expedite service calls with our outside vendors when on-site assistance is required. • Escalate any store issues that you are unable to resolve to the proper level of support. • Provide proper follow up of all unresolved issues regarding not only your own calls, but any open calls in our system. • Identify and communicate any patterns or trends of incoming calls to Help Desk Management. • Provide technical or logistical support to any projects as assigned.

Qualifications: • High school diploma plus Associate degree or technical school certificate required. • PC hardware and troubleshooting knowledge, A\

  • certification. • Knowledge of Windows OS – XP & NT. • Basic WAN/LAN knowledge with Cisco equipment. • Basic knowledge of wireless networks and devices. • Excellent written and verbal communication skills and analytical, problem-solving skills. • Customer service experience preferred. •Required to work the following 40-hour workweek: Monday, Tuesday, Friday, Saturday and Sunday from 11:00 am - 7:30 pm.

    There will be an initial two weeks of training from Monday – Friday from 9:00 am – 5:30 pm. Must be flexible and open to a future schedule change. Barnes & Noble is an equal opportunity and affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.

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Splunk Support Technician

Overview: Kinney Group has an immediate opening for a Splunk Support Technician position.

This position will work as an integral part of a Splunk support team to provide technical support. This will include answering and resolving customer support calls. Colleagues will have assigned hours between 7am and 12 am and should have flexible availability to meet the growth demands of the team.

This position includes formal Splunk training and is designed to transition to an Engineering career path as a certified Splunk Architect in Kinney Group’s professional services consulting group. The Splunk Support Technician will: + Assess technical issues and provide technical support for multiple enterprise customers at the same time, this may include but is not limited to: + Dashboard support + Password recovery + Log files not saving properly + Contribute to the documentation library for all technicians + Review documentation to diagnosis issue and act accordingly + Develop an understanding of Splunk and all basic functions of the tool + Revise existing internal support content + Research and develop basic understanding of different systems data + Identify and correct problems uncovered by user feedback or subject matter expert recommendations Desired Skills & Experience: Required Skills and Education: + Bachelors Degree in Computer Science or Informatics + 1+ years experience working in a technical support role; education, application and/or call center experience may be substituted + Working knowledge of Redhat Linux + Excellent with time management, multi-tasking, and organizational skills + Beginner knowledge of troubleshooting and problem diagnosis’ + Beginner understanding of information security concepts + Review documentation to diagnosis issue and act accordingly + Have the ability to multi-task and prioritize tasks according to urgency and importance while remaining calm and focused Preferred Skills: + Technical writing experience + Understanding of how Compute, Storage and Networking interact in a enterprise environment + Beginner knowledge of network infrastructure including firewalls, DNS, syslog servers + Beginner knowledge of Windows environment including Active Directory, IIS, Windows server + Linux+, Security+, network+ knowledge and certifications + Experience in operating in a ticket based support system More about Kinney Group Kinney Group is a cloud solutions integrator harnessing the power of IT in the cloud to improve lives.

Automation is in Kinney Group's DNA, enabling the company to integrate the most advanced security, analytics, and infrastructure technologies as an optimized solution powering IT-driven mission and business processes in the cloud for federal agencies and Fortune 1000 companies. We are an elite team with a unique combination of credentials for strict security environments. Our colleagues subscribe to a shared ethos and purpose for the company to achieve clarity and organizational health.

This translates across every customer touch point within the organization. We offer compelling work as well as leadership commitment to ongoing training and development. Kinney Group, Inc is an Equal Employment Opportunity employer.

Options: Email job to a friend Connect With Us! Not ready to apply?for general consideration. Job ID 2017-1491 Job Locations US-IN-Indianapolis Posted Date 5/10/2017 Category Splunk Tier 1 Support - 110 Security Clearance Level Required No clearance required Travel % ..

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Desktop Support Technician III

Summary/Objective This position is primarily responsible for driving high levels of customer satisfaction in delivering Tier1 IT services by providing one to one support via ticketing system, phone, and deskside direct support. This position will be required to analyze, research, resolve and document Tier1 IT supportable issues on desktop computers and mobile devices while providing quality customer service. The person filling a PC Technician III position will be expected to display a high level of independent problem solving skills and should be able to deep dive to resolve complex issues in addition to being broadly experienced. The person in this role must be able to time manage and deliver projects on a deadline while keeping up with the daily workflow.

  • Providing professional grade customer service experience to our customers.

  • Demonstrating ownership when working tickets and escalations and leading the team by example in closing tickets correctly and within SLA.

  • Gaining feedback from and following-up with customers to ensure issues have been resolved.

  • Working with the HelpDesk manager to deliver on larger projects while meeting SLA on daily tickets.

  • Asking probing questions to determine the nature of an issue and walking customers through problem-solving activities with an eye to resolving as many issues as possible at Tier1 level.

  • Self-Driven to produce solid documentation around the procedures you use to resolve issues.

  • Demonstrating hustle and guiding your peers by example.

  • Taking the initiative in supporting your fellow techs and capitalizing on opportunities to share your knowledge with the team.

  • 5+ years’ experience with 2+ years either leading a group or being a top tech.

  • Ability to demonstrate deeper working knowledge of Active Directory, Microsoft Windows and basic networking appropriate to resolving Tier1 issues quickly and efficiently.

  • Knowledge of when to escalate and proactively working with Tier2 to get issues resolved.

  • Proven experience completing projects on deadline while maintaining your day to day.

  • Must possess a strong ability to multi-task and work in a deadline driven environment.

  • Must possess the skills to synthesize information, distill relevant facts and reach logical conclusions.

  • Must possess excellent interpersonal, written, and verbal communication skills.

  • Must have a positive attitude and the drive to seek constant improvement.

  • Must have strong organizational skills.

  • Excel skills as they relate to comparing and displaying data preferred.

  • ITIL experience as it relates to the desktop is preferred. Supervisory Responsibility This position does not have supervisory responsibility. Work Environment and Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is required to lift at least 50 pounds and have the mobility to keep the storage areas orderly and floors cleaned of IT clutter. Position Type/Expected Hours of Work This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed including on-call coverage rotation. Occasional night or weekend work for special projects. Travel This position will require up to 5% local travel. EEO Statement ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. ID: 2017-1962 External Company Name: American Credit Acceptance External Company URL:

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Experienced IT Help Desk Support Technician

Summary: We are looking for an IT Support Professional to join our fast-growing and dynamic team.

This role will be a first point of contact for troubleshooting end-users’ technical issues. The position will report into the firm’s Helpdesk Manager and will be expected to: Role and Responsibilities: · Provide end-user support for desktops, laptops, mobile devices and software · Troubleshoot basic networking problems · Setup new computers and users and provide basic training · Provide assistance with audio visual setup in conference rooms · Assist with VoIP troubleshooting and setup · Be a first point of contact for other daily technical issues and escalate as necessary · Assist IT with ongoing projects as necessary · Ability to install, configure and maintain personal computers, networks and related hardware and software Requirements Customer Service and Communication Skills are a must. Computer troubleshooting skills Basic networking skills including: + Switching/routing base concepts + DNS and DHCP issue resolution

  • Understanding of Wireless technologies Microsoft Active Directory and Windows Desktop administration knowledge Office 365 management MCP or A+ certification a plus Self-Motivated Attention to detail and ability to multi-task Ability to work as part of a team Benefits Health Dental 401K Disability Paid vacation Bonus plan

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Instruction And Classroom Support Technician 3

 Welcome to the Western Washington University on-line application process. Before you begin, please print out the job announcement; you may need to refer to it while completing the application.

Instruction and Classroom Support Technician 3 About the Position: This is a fulltime 12-month staff position. The ICST 3 is responsible for instructional support of upper-level undergraduate behavioral neuroscience (BNS) laboratory courses offered by the Psychology Department under the direction of psychology faculty affiliated with the BNS Program.

The ICST is also responsible for maintaining major equipment and consumables associated with the BNS teaching lab and common-facilities and common-equipment associated with the BNS research labs in the Psychology Department. The position is supervised by the BNS program director. This position is covered by a Public School Employees of WWU bargaining unit.

New employees are required to meet the membership requirements of the current collective bargaining agreement within 30 calendar days of employment. About the College/Department: The Psychology Department offers undergraduate majors in Psychology and Behavioral Neuroscience.

For more information about the Psychology Department visit The Behavioral Neuroscience program consists of 7 faculty with interests in the neural basis of cognition, psychiatric illness, craving, learning and memory, and neurodegenerative disease. For more information about the Behavioral Neuroscience Program visit Position Responsibilities: + Contributions to behavioral neuroscience laboratory course: + Develop scientific instructional programs, demonstration models and laboratory procedures in conjunction with assigned faculty member + May lead portion of laboratory class in a specific area of expertise in conjunction with assigned faculty member + Provide training for students in common laboratory techniques and specialized techniques in BNS + Purchase equipment, chemicals, and consumables + Prepare reagents and equipment + Train and direct course assistants + Ensure proper handling/disposal of chemical and biological wastes + Ensure teaching labs and equipment are clean and in excellent operating condition

  • Evaluate equipment specifications and make purchase and repair recommendations

  • Other related duties as required + Behavioral neuroscience core facility responsibilities: + Provide training for faculty using software and equipment in the behavioral neuroscience core facility + Maintain consumable/equipment stockroom

  • Evaluate equipment specifications and make purchase and repair recommendations; initiate processing of repairs and major purchases + Regulate access to and maintain security of the BNS teaching/research facility and vivarium + Schedule use of teaching labs and common facilities equipment + Ensure all users leave common facilities clean and in excellent operating condition

  • Other related duties as required Required Qualifications: + BS in behavioral neuroscience or related field and 2 years of experience as a laboratory instructor or research technician

  • Experience with use and care of common lab equipment (centrifuges, pipettes, microscopes, analytical balances, autoclaves, Type 1 water systems, pH meters)

  • Experience creating laboratory protocols + Proficiency with Word, PowerPoint and Excel + Ability to work independently under general supervision

  • Excellent verbal and written communications skills Preferred Qualifications: + MS in behavioral neuroscience or related field + Familiarity with guidelines for care and use of experimental animals as outlined in the Animal Welfare Act and the National Institutes of Health Guide for the Care and Use of Laboratory Animals

  • Experience with specialized laboratory techniques and equipment especially as related to behavioral neuroscience (such as tissue sectioning and staining, confocal microscopy, polymerase chain reaction, Western blot, electrophysiological recording, high pressure liquid chromatography, transcranial magnetic stimulation, and electroencephalography)

  • Experience creating laboratory teaching protocols and support documentation, from learning objectives defined by faculty + Behavioral neuroscience research experience

  • Experience with rodents in behavioral neuroscience teaching or research

  • Experience delivering technical training in a behavioral neuroscience lab

  • Experience mentoring or supervising undergraduates in a behavioral neuroscience lab Academic Emphasis: N/A Job Location:

    Western Washington University, Bellingham, WA Salary: New hires typically begin at $3287/month including an excellent benefits package Bargaining Union: PTE Application Instructions and Requested Documents:

    Please log in below and submit your application via WWU's Electronic Application System for Employment (EASE). Note: You will need to be using Internet Explorer to fully utilize our online application system. A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications.

    You may cut and paste or upload your resume and cover letter as noted on the EASE application. Please complete the education and work experience section of the EASE application and submit the names and contact information of three professional references. In addition to the resume and cover letter, please complete the Supplementary Application Material.

    Once completed, please upload to your application. Other Information: Follow Western Employment on Facebook and @WWUEmployment on Twitter Job Posted: 3/14/2017 Closing Date Notes:

    Application review begins April 23, 2017; position is open until filled Recruitment #: 170159 Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs.

    See WWU's Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay). All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S.

    Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.

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Facilities Support Technician

The purpose of this position is to implement facility maintenance/security policies and procedures in an efficient, cost-effective manner to safely meet customer's needs in compliance with federal, state and local requirements, while providing the best customer service possible. Also responsible for the overall care and maintenance of the campus grounds as needed. Qualifications High school graduate or equivalent.

Previous maintenance experience and/or experience in security or law enforcement desirable. Use of automobile, general maintenance tools and machines. Must be CPR certified.

Physical Requirements Works in all areas of the facility; may be interrupted during a project to perform a more urgent task or assist a team member in another department. Considerable physical effort required at times; standing, bending, twisting, repetitive motion, lifting equipment, shoveling snow, and performing general maintenance duties. In standing or walking position 80% of time.

Must be able to lift 50+ lbs on a regular basis. Working Environment Involves tasks that involve inherent potential for mucus membrane or skin contact with blood, body fluids or tissues or potential for spills or splashes of them. Appropriate measures are outlined in C.A.

Dean's Exposure Control Plan and are required for every employee involved in these tasks. HBV and HIV Category I.

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