Arch Support Technician Job Description Samples

Results for the star of Arch Support Technician

Arch / Struc Detailer Draftsperson

Job Description

Experienced detailer familiar with misc steel, architectural metals and glass and glazing. Min 10 yrs exp. in similar industry.

Proficient in AutoCad (2D  & 3D) and Solidworks would be helpful.

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IT Help Desk Support Technician Level I

CJS is seeking an entry level Help Desk Support Technician to support an awarded contract at Port Hueneme, CA for Enterprise Operations Support (EOS) in support of twenty functional areas and thirty-five NAVFAC business systems with approximately 2,500 NAVFAC users.
You will be required to obtain a Security Clearance.  US Citizenship is required.
A current or previous clearance active within the last 2 years is preferred.
YOU MUST HAVE A SECURITY + OR OTHER CERTIFICATION THAT MEETS THE IA WORKFORCE LEVEL II REQUIREMENT BEFORE APPLYING FOR THIS POSITON.
Basic Requirements
•IAT Level 2 Certification to meet requirements of DoDD 8570
•Work in one of three shifts that provide 24 x 7 x 365 customer support via phone, email, or STS ticketing system.
• Assist with technical questions and issues that affect staff and the user community.
• Central point of communication for outage events and system status. Any issue is immediately assessed and reported to the relevant user community.
• Create Daily Summary emails detailing prior day’s events.
• Incident Ticket Management and Ticket Tracking - Logging and updating, follow-up and tracking incident tickets.
• System Monitoring –Application and hardware monitoring using HP’s Business Service Manager and SiteScope software. Utilizing real time monitors, diagnostic tools, and instant email alerts, technicians are able to instantly respond to any issue and coordinate
• Facility Oversight – Monitor facility for issues, security risks and abnormalities. Issues are immediately handled according to internal documented procedures.
• Crisis Management – Participate in the management of emergency situations, ensuring the safety of personnel and reliability of services.
Other Qualifications
• Strong analytical and problem solving skills for resolving issues
• Good organization skills to balance work and lead projects
• Good interpersonal skills to interact with customers and team members
• Strong communication skills to interact with team members and support personnel
• Ability to work in a team environment
• Willingness to work swing or graveyard schedule

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Desktop Support Technician

  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.
  • Coordinates and Client End User on expectations and availability to conduct Managed Client Services
  • Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
  • When required-provides onsite shadowing to Program Field Service Team
  • Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
  • Basic installation and maintenance to technical products
  • Follows predefines procedures and tasks in everyday activities
  • Work is regularly reviewed by a more senior level technical specialist
  •     Individual will be knowledgeable of Windows operation system environment
  •     Able to comprehend and follow verbal and written technical instructions and scripts
  •     Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  •     Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution
  • Clearance Required: Secret Clearance, IAT Level II
  • Bachelor’s Degree preferred Minimum 4 year experience in related field

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Field Support Technician

Atrilogy's direct client is looking for a Help Desk Technician for a 3 Month contract to hire opportunity in White Plains, NY

Qualifications:

  • Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training.
  • A+ PC Technician; Network + and Dell Hardware certification is a plus
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Requires knowledge of financial terms and principles.
  • Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
  • Ability to comprehend, analyze, and interpret situations.
  • Ability to solve problems involving several options. Requires strong analytical and quantitative skills.
  • Exceptional Customer Skills required

Responsibilities:
  • Oversees the daily operations including software, hardware, tape backups, phone administration, and the local area network.
  • Provides level I & II end-user support for software and hardware issues.
  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues
  • Maintains a daily backup of all network files.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Provides recommendations of program changes to correct software problems.
  • Assists in the purchasing of new computer equipment and peripherals.
  • Performs software and hardware inventory.
  • Basic Administration of Phone and Voicemail systems for site.
  • Performs other duties as assigned. No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers.
For immediate consideration please submit your resume in Word format, along with daytime contact information. LOCAL candidates only unless you are willing to relocate on your own expenses. All submittals will be treated confidentially.  Selected candidate may be asked to pass a comprehensive background, credit and/or drug screening.  Principals only, no third parties please.
Established in 2000, Atrilogy Solutions Group, Inc. provides organizations of all sizes with high-quality, cost effective information technology (IT), business process and health care consulting and staffing services.  Our industry-leading service model combines experienced project managers with seasoned technical and functional consultants to eliminate client uncertainty and deliver superior value and results.
Clients turn to Atrilogy for expertise in:
  • IT staffing and placement (Project Managers, Business Analysts, DBA’s, Developers, Quality Assurance and Testing, Software Configuration Management, etc.)
  • All major Enterprise Resource Planning packages (including Oracle, PeopleSoft, JD Edwards, SAP, Microsoft,  Lawson)
  • Health care consulting resources and services (including ICD-10)
  • Customer Relationship Management (CRM)
  • Creative (Interactive Project Manager/Art Director, Information Architect, UI/UX Designer, Web/Graphic Design)
Atrilogy has been recognized by CRN magazine as one of the nation’s fastest-growing IT solution providers and by Inc. magazine as one of the nation’s fastest-growing, privately-held companies. Based in Irvine, California, Atrilogy also has offices in Denver, Phoenix, and Atlanta.

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Computer Technician / Help Desk Support Technician

Job Description: s: About Us: Renaissance is the leader in K-12 learning analytics--enabling teachers, curriculum creators, and educators to drive phenomenal student growth. Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters---creating energizing learning experiences in the classroom. We offer competitive compensation, enviable benefits, and smart, friendly co-workers—all in a relaxed, fun atmosphere where you'll have the opportunity to excel each day. As a team member of Computer and Help Desk Support Technicians in the Wisconsin Rapids, WI office, you will be responsible for providing first line support for PC and Mac related problems by answering questions or resolving computer related issues in person, via telephone or from a remote location; providing assistance concerning the use of end user computer hardware and software; configuring and installing new hardware and software and reviewing, monitoring and upgrading existing systems. Building and repairing of hardware and helping users with peripherals as needed. User Support Analysis + Respond to telephone calls, emails and personnel requests for technical support; identify, research, and resolve technical problems; ensure timely resolution and follow-up.

  • Answer basic questions or resolve basic computer problems in an expedient manner; provide assistance for hardware and software related problems.

  • Diagnose calls to determine level of technical assistance required; if unable to resolve problem, transfer call in accordance with escalation procedures.

  • Provide support for all user IT related issues; work with available resources to provide effective solutions, break/fix and problem resolution.

  • Train users in the proper use of hardware as necessary.

  • Document and update technical and non-technical solutions + Maintains IT equipment database + Assist remote Network Administrators as needed + Work call center with a team of other Technicians + Help and assist with conference room equipment setup and support New Equipment Installation

  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software. Required Experience: + Associates Degree in Computer Science or related discipline preferred + 1-2 years of related experience Desktop Support role preferred + Good written and oral communication skills + Windows and Mac OS experience required + Knowledge of computer programs including current Microsoft Operating Systems, Microsoft Office products, Helpdesk ticketing software is a plus; Apple OSx is absolutely necessary, IOS and Android.

  • Demonstrated knowledge using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and web based applications.

  • Ability to configure Outlook and solve issues such as views, calendar-sharing, email rules, data migration, etc.

  • Power shell scripting and printer repair is a plus Keyword: Computer Technician, Help Desk, Mac, Windows, troubleshooting, Power Shell, Scripting, printer repair, data migration From: Renaissance Learning, Inc.

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Computer Support Technician - Dist. And Mfg. Support - Iron Ridge, WI

Computer Support Technician

  • Dist. and Mfg. Support

  • Iron Ridge, WI Job#: 298157 Location: IRON RIDGE, WI Department: Computer Hardware Support Category: Distribution Salary: Commensurate with Experience Benefits: Full Benefits Contact: Alyssa Menigo Apply To This Job Return To List Job Description Under the direction of the Manager of Distribution Center and Manufacturing Computer Support, provides exceptional technical support and enhancements to Menard, Inc. as part of the Computer Hardware Support team. Installs, modifies, and makes minor repairs to company computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.

  • Willingness to learn new software

  • Willingness to learn new computer skills

  • Must have working knowledge of computers and their operating systems + Understand mobile technologies and equipment such as smartphones and tablets + Configure and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives + Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer + Ensure consistent implementation of processes including: + Installation of new or replacement equipment + De-installation of existing equipment + Initial testing processes for boot-up and image load + Enter commands and observe system functions to verify correct system operation

  • Perform generic and basic tests on connectivity and application launches + Respond to Team Member inquiries concerning systems operation and diagnoses system hardware, software, and operator problems + Instruct users in use of equipment, software, and manuals + Recommend or perform remedial actions to correct problems and documents issues + Coordinate activities with support desk, network services, or other information systems groups + Replace defective or inadequate software packages

  • Perform quarterly preventive maintenance on all computer equipment at supported locations + Develop and implement ways to continuously improve support locations + Provide updates, status, and completion information to manager, and/or Team Members, via voicemail, email, or in-person communication

  • Prepare paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits paperwork on a timely basis to department management + Periodically travels to remote locations, as needed, to perform prescribed installations or maintenance on assigned equipment.

  • Remote locations include, but are not limited to, Menards stores within a 2 hour drive from the Plano DC site.

  • Routinely works aloft on ladders with hand tools and test sets + Conduct routine inventory, warehouse, shipping, and receiving duties + Follow established company policies regarding the safekeeping and security of equipment under repair Skills/Requirements The ideal candidate will have the following skills and abilities: + A Two Year Technical Degree or service experience in Computer Hardware, Computer Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management + Minimum of 2 years related experience including: Installation, Repair, Upgrading, and Troubleshooting computer equipment

  • Must have experience with computer hardware installation and troubleshooting for PCs, peripherals, and servers + Experience with mobile technology such as smartphones and tablets a plus + Strong working knowledge of WIN95, WIN98, WIN NT, WIN 2000, WIN XP, WIN 7 + Knowledge of Virtual Operating Systems + Proficiency with MS Office (Word, Excel, and Outlook) + Network / Client-Server experience preferred + Some experience with configuring routers, switches and hubs preferred + Any computer equipment manufacturer certifications are a plus + A+, Network+, Security+ certification are a plus + Experience with various printer types (impact, inkjet, or laser)

  • Willingness to learn

  • Punctuality, reliability, honesty and consistency + Ability to work effectively in a team environment and interact with many departments on all levels + Strong attention to detail and accuracy + Strong analytical skills + Strong written and verbal communication skills + Ability to work both independently and produce quality work + Good customer service skills + Good organizational skills + Good task management skills + Complete tasks as efficiently as possible + Ability to work under pressure of deadlines + Ability to manage multiple assignments and adjust to changing priorities + Keep work areas clean and organized + Ability to follow detailed written instructions + Follow company established policies regarding the safekeeping and security of equipment under repair + You must have a valid driver’s license and a good driving record.

  • Must be available to work nights and weekends including Sunday, if needed + Provide numbers (i.e. home phone / cell phone) for which you can be easily and quickly reachable

  • Must carry our on-call cellular phone on a rotating schedule (1 week duration) PHYSICAL DEMANDS: + This position requires lifting up to 75 pounds for warehouse pickup and delivery duties. Reasonable accommodations may be made to enable individuals with disabilities to perform this function. Apply in person at the Menards Employment Office: 5138 Old Mill Center Eau Claire, WI 54703 Apply On-line: www.menards.com/careers Email resumes to: Alyssa Menigo, Corporate Human Resources Coordinator amenigo@menard-inc.com Apply To This Job

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Desktop Support Technician (PC Technician MD

SELECT SOURCE INTERNATIONAL Select Source International (SSI) has been serving major corporations for more than 15 years.
At SSI, we believe in building a corporation with only the strongest and most capable individuals.
Our world-class consultants have the expertise to meet our clientsrsquo demands.
Here at SSI, we pride ourselves on the fundamental belief that our team is essential to our company's growth.
We assist our consultants every step of the way in order to match them to the best possible position for their skills.
Job Role Field Engineer Location Baltimore, MD Duration Long Term Job Description Day to Day Work Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment.
Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email for estimate approval and customer unit repair.
Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes.
Understand and utilize technical manuals and support resources.
Achieve average work order sales and productivity standards.
Adhere to current policies and procedures.
Complete all service system transactions accurately.
Note Selected candidates will be required to submit to a Background Check and a Drug Screen.
Best Regards, Deepak Singh Tomar Technical Recruiter 6311 Wayzata Blvd Suite 150, Minneapolis, Minnesota 55416 (Work Ext 5050) Deepakt(at)selectsourceintl(dot)com Disclaimer Select Source International (SSI) does not tolerate discrimination against any applicant on the basis of gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, disability, age, sexual preference or any other protected status designated by federal, state or local law.
It is SSIrsquos policy to affirmatively recruit, hire, train, assign, transfer, evaluate, compensate, provide benefits, promote, demote, layoff, recall, and terminate employees on their own abilities, achievements and experiences.
This policy applies to all SSI employee activities.
SSI encourages diversity in hiring, recognizing that this enriches the work environment for all SSI associates and that a broad variety of perspectives enhances decision-making and creativity.
SSI is an Equal Opportunity Employer.

Skills: Laptop Desktop


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Administrative Support Technician (Oa)

Job Overview


Job Overview


Summary


This is an Air Reserve Technician (ART) position. ARTs are part of the regular career civil service and enjoy all the benefits granted to Federal employees in the competitive civil service.

WHO MAY APPLY: Click here for more information on eligibility categories and the documentation requirements. You MUST have one or more listed eligibilities to be considered.

Eligibility claims must be supported with required documentation submitted within each application package to be considered. Transfer and Reinstatement eligibles must provide their most current SF-50, AND SF-50 reflecting the highest grade held if different from your latest SF-50.

Air Force is not responsible for erroneous eligibilities you list or fail to list Air Force Employee (Current Permanent Competitive Service Career/Career-Conditional Employee and Current Permanent AF DCIPS Employees with Reinstatement Rights to the Competitive Service) Males born after 12-31-59 must be registered or exempt from Selective Service. For additional information, click here. DoD Transfer (Army, Navy, DFAS, etc.--Excluding Air Force) Interagency Career Transition Assistance Plan (ICTAP) Non-DoD Transfer (OPM, VA, Dept of Labor, etc.) Reinstatement Veterans Employment Opportunity Act (VEOA) Veterans' Recruitment Appointment (VRA) ### Duties

  • Administers and monitors elements of the unit personnel programs.

  • Trains personnel within the unit on applicable elements of personnel and administrative programs.

  • Performs administrative office support functions. Uses a variety of office automation hardware, software, and peripherals to perform a wide variety of administrative tasks.

  • Answers telephone and greets visitors and provides information requested or refers to appropriate staff.

  • Assists Senior ART in planning for unit training assemblies (UTA) and annual tours. Coordinates billeting and messing for all unit personnel and the necessary acquisition of resources to include clothing, protective gear, and equipment.

Supervisory Status No


Promotion Potential


06 ### Travel Required

  • Not Required

Relocation Authorized

  • No

Who May Apply


This job is open to


… Federal Employees, Veterans, Individuals with a disability, Military Spouses, and Former Overseas Employees. See Job Summary for further information on “Who May Apply”. Questions?

This job is open to 4 groups. Job Requirements


Job Requirements


Key Requirements

  • U.S. Citizenship Required

  • Must be a current member of the AF Reserves or willing/qualified to join

  • Travel and relocation expenses will not be paid

  • Must be registered for Selective Service, see Legal & Regulatory Guidance

  • This posn is subject to provisions of the DoD Priority Placement Program

  • Military AFSC and Grade: 3S071/E-6 ### Qualifications

SPECIALIZED EXPERIENCE: At least one (1) year of specialized experience at the next lower grade (GS-05) or equivalent. Specialized experience must include knowledge of current military personnel and administrative policies, procedures, rules, guidelines, directives, and instructions to provide basic military personnel and administrative support to the unit. Knowledge of automated systems, to include PC-III, to input data, make reports, and extract data from systems.

OR To view qualifying educational requirements and/or combination of education and specialized experience click on the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=GS-CLER Federal Time-In-Grade (TIG) Requirement for General Schedule (GS) Positions: Applicants must have served at least 52 weeks at the GS-05 or higher grade (or equivalent in an alternate pay system) within the Federal Civil Service to be considered for referral. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of military personnel and administrative policies, procedures, rules, guidelines, publications, etc. Knowledge of support organization functions such as food service, billeting, mortuary affairs, Morale Welfare and Recreation, supply, budget and weapons and ammunition control. 2. Knowledge of mission and unit. Knowledge of and ability to use office automation hardware, software, and peripherals. 3. Knowledge of automated systems to update and retrieve information. Skill of a qualified typist. 4. Knowledge of filing systems. Ability to analyze products to determine adequacy of program or deficiencies thereof. 5. Knowledge of basic rules of grammar, spelling, capitalization, and punctuation, and standard abbreviations. 6. Knowledge of official orders preparation, publications, and procedures. Ability to communicate effectively, orally and in writing, using tact and courtesy, and maintain effective work relationships. PART-TIME OR UNPAID EXPERIENCE

:Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. ARE YOU USING YOUR EDUCATION TO QUALIFY? You MUST provide transcripts to support your educational claims.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

ADDITIONAL CONDITIONS OF EMPLOYMENT

: This is an Air Reserve Technician (ART) position. ARTs are part of the regular career civil service and enjoy all the benefits granted to Federal employees in the competitive civil service.

In addition, ARTs are required to maintain their active membership in the AF Reserve unit where assigned. ARTs receive on average one weekend of military training per month. They are eligible for 15 days active duty tour each year for which military leave is granted with full civilian pay.

Air Reserve units and members; are subject to immediate call to active duty in mobilization to meet a national emergency. For additional information regarding ART positions and/or military qualifications, please call 1-800-257-1212. Retired military are usually ineligible for membership in the AF Reserves.

Retired military that have active AF Reserve assignments may apply provided they show assignment (position) on the application. A military service member's statement of service/certification will be accepted IF a terminal leave form or DD214 cannot be provided. The statement/certification should indicate member's separation from active duty is within 120 days of the closing date of this announcement.

It must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters and must indicate when your terminal leave will begin, your rank, dates of active duty service, the type of discharge and character of service (i.e. honorable). Your preference and/or appointment eligibility will be verified prior to appointment. Military members may be appointed before the effective date of their military retirement/separation if member is on terminal leave.


Security Clearance Secret Additional Information


Additional Information


What To Expect Next Once your application package is received an acknowledgement email will be sent


. If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility and qualifications for consideration.

If you are determined to be ineligible or not qualified, your application will receive no further consideration. To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position. If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.


BENEFITS


The Department of Defense offers an excellent benefits program. In addition to your take-home pay, click here for an overview of benefits currently offered to Federal employees.

Direct Deposit: All federal employees are required to have direct deposit.


Other Information


Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 80 or above on the rating criteria for this position. Employed Annuitants (Reemployed Annuitants)

: Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information.

Incentives: Recruitment and/or retention incentives may or may not be used. 90-Day Register: This announcement may result in a 90-day register that may be used to fill like vacancies for 90 days after the closing date. Applicants may be referred for consideration as vacancies occur.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/474662400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 2017-07-18 to 2017-07-24 Salary: $36,611 to $47,598 / per year Pay scale & grade: GS 06 Series: 0303 Miscellaneous Clerk And Assistant Appointment type: Permanent Work schedule: Full Time Job announcement number: 4U-ART-1987183-948553-TJM Control number: 474662400



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Sr Audio Visual (Av) Support Technician

POSITION PROFILE The Sr. Audiovisual Support Technician is responsible for providing AV technical support, including setup, maintenance and troubleshooting, to customers within the client site locations. May serve as the lead or co-lead position in a site with multiple AV technicians or be the only position in a site with higher end technology. JOB DUTIES AND RESPONSIBILITIES * Provides proactive and reactive support of all AV technologies and videoconferencing systems in conference rooms, training rooms, auditoriums and/or public spaces, as well as support of desktop video conferencing software.

  • Develops in-depth working knowledge/command of all AV and video conferencing systems, to include desktop video conferencing software.

  • Provides direct AV support to executives of the Ricoh client

  • Provides training to client employees on the use of video conferencing technologies and conference room AV systems

  • Provides troubleshooting support for all AV and conference room technologies; facilities in-house resolution where possible. Consults with AV Operations Manager for additional support when necessary

  • Mentors back-up support staff and/or other AV technicians as necessary to help develop their knowledge and troubleshooting skills.

  • Assists with management of local inventory

  • Conducts regular conference room checks and AV system inspections. Resolves minor issues immediately, coordinates resolution of major issues, and forwards non-AV issues to the appropriate department for problem resolution. Reports all problems and resolutions to AV Operations Manager while also providing regular status reports

  • Provides feedback to AV Operations Manager for possible process or technology improvements

  • Coordinates with AV and video conferencing vendors as required

  • May be required to travel to other client sites

  • Assists with creation of process and procedural documentation.

  • Assists with creation of user documentation.

  • Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) * High School Diploma or equivelent

  • Minimum 5-7 years experience in support of AV and conferencing technologies in a fast-paced, customer oriented environment, in addition to advanced technologies experience. * AV industry certification or training a plus EEO/Affirmative Action Employer -- M/F/Disability/Veteran

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Senior Desktop Support Technician

Provide quality day-to-day desktop support with a high degree of customer satisfaction and technical expertise, within the required timelines. Troubleshoot complex hardware problems (Desktop, Laptop and Printers). Serve as a subject matter expert with regards to desktop hardware and software. Works under moderate supervision.

  • Candidate will possess excellent communication (verbal/written), organizational and interpersonal skills.

  • Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking.

  • Provides experienced level, technical support of desktop computers, thin clients, applications, and related technology.

  • Assist customers with IT related users in a Service Desk setting, troubleshooting issues and resolving where applicable remotely.

  • Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC/Thin Client/MAC hardware, software, and equipment to ensure optimal workstation performance.

  • Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.

  • Responsible for assisting in the design and support of desktop system enterprise architecture.

  • Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines.

  • Troubleshoot trouble tickets to resolve complex technical problems with desktop computing equipment.

  • Provide customer assistance using Active Directory services and remote access tools.

  • Assist with hardware troubleshooting on desktop computers, laptops, MACs, thin client computer, and mobile devices.

  • Adheres to internal controls and reporting structure.

  • Participates in special projects and performs other duties as assigned.

  • Associate’s Degree in Information Systems or the equivalent. Minimum of three to five years Desktop Support required.

  • Must have desktop support experience on PC’s with Windows operating systems, Mac’s and Virtual Desktop experience.

  • Experience with Microsoft 365 is preferred.

  • Mobile devices including Android and IOS platforms.

  • Knowledge of the Microsoft Office Suite (2010/2013) with an emphasis on Outlook, Word and Excel.

  • Able to troubleshoot complex hardware problems (Desktop, Laptop and Printers).

  • Excellent oral/written problem solving and customer service skills also required.

  • Proactively seeks learning opportunities.

  • Technical proficiency in relevant operating systems, applications, and/or languages and programming, debugging skills required. CareCentrix maintains a drug-free workplace in accordance with Florida’s Drug Free Workplace Law. ID: 2017-3794 External Company URL: www.carecentrix.com

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