Baby Stroller And Wheelchair Rental Clerk Job Description Sample
Staff Assistant I-Specialist
Candidates MUST meet the following basic qualifications in order to be considered for this role. Minimum of one year of related experience working in a public service environment operating a computerized cash register.Additional
Demonstrated customer service and interpersonal skills needed (pleasant, resourceful, engaged, patient, and professional demeanor). Retail and admissions experience strongly preferred.
Excellent interpersonal and communication skills. Possess and exhibit a helpful, calm and friendly demeanor. Must be detail-oriented, reliable and punctual.
Technological aptitude including familiarity with mobile devices. Ability to work effectively with the public in a fast paced high volume atmosphere. Ability to identify and carry out projects independently during slow times.
Interest in the museums and art a plus. Ability to work independently with minimal supervision. Multilingual preferred.Additional Information:Must present a clean, neat and professional image at all times.
The Harvard Art Museums are open year round, so this position will be scheduled to work on some holidays. Requires participation in customer service training.Occasional evening and additional weekend work may be required.Department:Visitor ServicesPre-Employment Screening:Credit, Criminal, IdentitySchedule:Wednesday and Saturday, 9:30 am – 5:00 pm, Thursday and Friday, 1:00pm – 5:30 pmJob Function:General Administration
Duties & Responsibilities:
Visitor Services Assistants will be responsible for greeting and orienting visitors, providing information about events, exhibitions, interpretive materials, programs and policies, generating revenue through admissions sales and museums shop sales, and providing logistical support for events and public programs. Visitor Services Assistants will be required to engage with all visitors in a professional and courteous manner.Schedule: Wednesday and Saturday, 9:30 am – 5:00 pm, Thursday and Friday, 1:00pm – 5:30 pm
Duties & Responsibilities:
Welcoming and assisting visitors• Admit and greet visitors and provide assistance and information on general policies, wayfinding and building amenities, exhibitions and programs, membership opportunities and other Harvard information as appropriate.• Inform visitors about interpretive materials and assist visitors with accessing materials on iPads and other mobile devices.• Gain knowledge and keep informed of all museum programming and events• Promptly and courteously answer main information line for the museums and direct calls as necessary.• Welcome and process group visits using the electronic reservations system.• Be familiar with data and information the museums track; ask pertinent questions to gather data; input data using computerized Point of Sale System (POS).• Provide logistical support for events and public programs.• Assist with crowd flow and crowd management, including with timed tickets entries for special events and other programs.• Assist visitors with lockers, storage needs, docent stools, wheelchair and stroller needs.Generating revenue and daily operation• Use POS to process admission fee appropriate for visitor category, following departmental policies and procedures.• Proactively engage with museum shop visitors to ascertain their needs and offer appropriate merchandise or publication suggestions.• Keep informed about vendors and products to answer inquiries and assist customers to make merchandise and publications purchases.• Accurately and efficiently process all merchandise sales using POS, upholding the museums and University Information Security and Credit Card Compliance policies.• Restock the shop merchandise, report needs for products and supplies, maintain the shop cleanliness, organize displays and storage, and assist with inventory control, both manually and electronically.• Accurately reconcile daily receipts using POS System and prepare deposit reports based on cash received as well as credit card slips and checks.• Assist with opening and closing procedures of the museums.• Be aware of surroundings and raise concerns and issues with supervisor immediately to resolve problems, such as furniture out of place, malfunctioning equipment, etc.• Report operations issues to appropriate staff on a timely basis.• Other duties as assigned.School/Unit:Harvard Art Museums EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.
The Milwaukee Brewers take pride in the excellent service we provide our fans and guests each and every time they come to a ballgame or event at Miller Park. We have established very high standards that we expect every employee to follow. Greeters will be responsible for welcoming, greeting and/or providing stadium related information/assistance while offering the finest customer service to Miller Park guests. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
Treat our fans and guests with courtesy and respect and assist them to ensure their visit is safe, clean, fun, and family-friendly
Provide event information and general ballpark directions
Assist fans and guests with special requests and needs (i.e. wheelchair services, stroller check-in, location of specific concessions, etc.)
Ensure fan compliance with Miller Park and MLB policies/procedures
Comply with employee policies and procedures as outlined in Event Staff Handbook
Distribute promotional items and printed materials as needed Additionally, the individual will be responsible for either of the following group of responsibilities: 1. Outside Greeter
Communicate with other Outside Greeters and Gate Screeners to coordinate optimal entrance into ballpark for fans and guests
Provide instruction and guidance to all fans and guests about the expectations upon entrance at gates (i.e. screening procedures, prohibited items, special assistance options) 2. Inside Roving Greeter
Guide fans and guests to ticketed seat sections, suites, and special access areas within ballpark
Patrol concourses, and other areas as assigned, maintaining a sharp watch for potential problems. If necessary, intervene and correct the situation before it interferes with other guests’ enjoyment of the event To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Employees must communicate well and be friendly, knowledgeable, well-groomed, assertive and able to intervene in conflict situations.
Must have the ability to provide excellent customer service to all fans and guests in a professional, respectful, and friendly manner
Must be available to attend training sessions, stadium tours and other events as necessary throughout the year
Must be available to work weekdays, weeknights, and weekends during baseball season
Must be able to stand for up to five (5) hours at a time
Must be at least 18 years of age
Must have good knowledge of Miller Park accommodations, family areas, historical locations and other landmark locations our guests may need help finding Education and/or Experience High school diploma or general education degree (GED); and six to twelve months related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to handle or feel and talk or hear. The employee is regularly required to stand, walk, climb stairs and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually loud. Work Hours Hours vary according to the game and event schedule. Must be available to arrive up to three hours prior to game time. Maximum of 29 hours per week. ID: 2018-1494 # of Openings: 12 External Company URL: http://milwaukee.brewers.mlb.com/index.jsp?c_id=mil
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