Barker Job Description Sample
Customer Service Agent
Responsibilities and Duties:
Greet customers in a friendly, and professional manner using company procedures.
Listen attentively to customer needs and concerns.
Clarify customer requirements; probe for and confirm understanding of needs.
Meet customer requirements by providing personalized solutions.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work on customer file.
Communicate effectively with individuals/teams in the program to ensure high quality.
Participate in activities designed to improve customer satisfaction and business performance.
Handle provider inquiries
Perform retention efforts for all lines of business.
Knowledge of basic computer operations/Ability to type quickly
Willingness to work shifts, as needed
Ability to learn
strong customer service orientation
Dependable with proficient attention to detail
Good listening skills
Must be flexible with the ability to adapt to changes quickly and think conceptually
Solid problem solving skills
Some technical knowledge
Must be willing to take the initiative
Strong organizational skills with the ability to juggle multiple tasks
Integrity and Trust
Bonus and cash incentives
Organized sports leagues
Employee personal/professional ongoing development
Client Success Manager (Entry Level) - New York, NY
Due to our success and unprecedented growth, we've opened up a few positions in our sales and marketing department. We are looking to fill a position for an Entry Level Account Executive.
This person must have a positive and enthusiastic demeanor and work well in a strong team environment.
This job involves one on one sales interaction with customers.
What Barker Consulting offers: Extensive training in all areas of sales, marketing, and management.
Advancement is based on promotion/merit Development in leadership and communication skills
Positive work environment
What Barker Consulting is looking for in an individual: Internally motivated /Competitive Desire to develop oneself Success-driven Communication (written and verbal) skills
No-excuses mentality This is a FULL-TIME, ENTRY-LEVEL position
Responsibilities Serve as point of contact for existing clients.
Nurture long-term relationships with key accounts.
Meet/exceed quarterly renewal targets
Identify upsell opportunities and collaborate with sales team to grow existing business.
Forecast and track account usage and renewal metrics.
Coordinate requests for Customer Solutions team/ensure they are resolved in a timely manner
Collaborate with product team to inform product development.
Contribute to market strategy by monitoring competitive products and reactions from accounts.
Evolve skill set by participating in educational opportunities and advancing personal development goals.
If you feel you possess these qualities, please click and apply for immediate consideration!!
For more info visit our website www.barker-consulting.com
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