Bartender Job Description Sample
Location: Chicago Airport F&B
Unit Name: FRONTERA GRILL HK - JV
Unit Code: ORDFGL04
Hourly Rate (if applicable):
The Bartender is responsible for greeting customers, taking drink/food orders, mixing ingredients such as liquor, soda, water, and sugar to prepare cocktails and other drinks, as well as serving beer and other beverages, and completing transactions; communicating ticket times and potential problems to the manager on duty and the servers as necessary; providing the highest quality of service to customers and associates at all times; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager, Assistant Store Manager, or General Manager depending upon local requirements.
Greets customers and takes food order; provides information about products and looks for opportunity to "up-sell" products
Follows recipes and/or product directions for mixing beverages
Collects payments and operates cash registers for drinks and/or food served following company established cash handling policies and procedures for all transactions; secures all monies at the end of each shift
Follows alcohol awareness procedures for preventing intoxication and deals with intoxicated guests
Follows all the company's customer service, adult beverage and cash handling policies and procedures
Ensures a clean, sanitized and well stocked bar
Adheres to all company safety and sanitation policies and procedures
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Must meet state minimum age for serving alcoholic beverages
Requires at least 1 year of closely related bartending experience, work experience in high volume or fast casual dining restaurant environment preferred
Requires knowledge of beer, wine, and spirits as well as their preparation and presentation keeping updated on new and revised beverage recipes
Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
Requires the ability to lift and/or move up to 40 pounds
Cash handling and customer service experience preferred
Frequently immerses hands in water and water diluted with chemical solutions
Equal Opportunity Employer (EOE)
Drug Free Workplace (DFW)"
Location: IL - Chicago - Chicago O'Hare Airport
Activation Date: Tuesday, February 20, 2018
Expiration Date: Saturday, March 31, 2018
A Bartender is responsible for preparing beverages and serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Bartender, you would be responsible for preparing beverages and serving beverages and/or food to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and respond to guest inquiries and requests in a timely, friendly and efficient manner
Mix and garnish beverages according to recipe and portion control standards
Present and serve beverages to guests
Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations
Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers
Stock and maintain the bar to include, but not limited to, beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce
Cut, store and ensure product quality of all beverage-related perishables
Respond professionally to inebriated guests, as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- We're passionate about delivering exceptional guest experiences.
- We do the right thing, all the time.
- We're leaders in our industry and in our communities.
- We're team players in everything we do.
- We're the owners of our actions and decisions.
- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
POSITION SNAPSHOT: Ensures Guests have an unparalleled experience by providing fast, friendly service and being attentive to Guests' needs.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action.
Creates a warm, fun atmosphere for Guests and Team members.
Adheres to company's sanitation procedures.
Maintains responsibility for personal bank and ensures all financial transactions are accurate by operating credit card machines correctly, calculating and returning appropriate change, and maintaining adequate cash and coin for making change.
Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.
Follows all bar recipes to deliver a consistent product, control costs, and maximize Guest satisfaction.
Keeps station clean, sets up and takes down station tables appropriately.
Greets newly seated Guests' in a friendly and timely manner.
Accurately takes Guests' food and drink orders.
Maintains a thorough understanding of all menu items and is able to answer questions regarding food and drink items and their preparation.
Enters orders into Micros quickly and in proper sequence, using appropriate modifications and charges.
Responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift.
Must demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account of all monies at the end of each shift.
Ensures food is properly garnished and delivers trays to the designated bar areas, as well as other sections in the restaurant, as needed.
Works quickly and efficiently adhering to "Full hands in, Full hands out" philosophy.
Participates in all incentives and contests, driving sales and promoting the brand.
Completes bar inventories and daily requisition sheets as requested and required.
Completes opening/closing duties in a timely manner.
Assists in party set up and breakdown.
Assists other Team members as needed or as business dictates.
Busses and resets tables as needed.
Ensures ongoing Guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre‐bussing as necessary, and responding to Guest needs in a timely manner.
Maintains a favorable working relationship with all other company Team members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness.
Listen to hear Guests' orders and needs, and then communicate with Guests verbally and with other Team members verbally via Micros system.
Must be friendly and able to smile frequently.
Restaurant and/or bar experience preferred, but not required.
Must be skilled in effectively communicating with Guests in order to generate enthusiasm about the D&B experience.
Must be able to read and communicate in English.
Dressed in proper dress code requirements, looking neat, clean and professional at all times.
Work in noisy, fast paced environment with distracting conditions.
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
Summary: Take orders, prepare and serve alcoholic and non-alcoholic beverages courteously and efficiently according to hotel procedures. In addition, maintain stock/supplies and cleanliness of outlet and equipment.
Take orders, prepare beverages and provide them to guests in a courteous manner.
Maintain cleanliness and hygiene of work area, bar tops, floors and line equipment
Receives, issues and keeps necessary records of liquor and other bar supplies
Refills and stocks garnishes and glassware
Follows cash handling and Info Genesis POS procedures
Follows cash and comp procedures
Performs other duties as assigned
Mixes and serves alcoholic and non-alcoholic beverages as ordered by customers. Verifies cash drawer. Totals prices, receives payments and balances cash register at the end of shift. Cleans utensils, equipment and floors and restocks bar items. Helps set up for events with linen and special packages. Sells gift shop merchandise, receives payments and balances cash register. Operates a camera and takes pictures of customers boarding the riverboats. Is cross trained in all aspect of the Food & Beverage Department.
Examples of Duties
EXAMPLES OF THE WORK(These statements are intended to be illustrations of the work of this
UNDER GENERAL SUPERVISION:
Takes orders from customers and serves alcoholic and non-alcoholic drinks.
Verifies cash drawer upon reporting to work. Operates a cash register to total price on drinks purchased by customers, receives payment from customers and makes change.
Mixes ingredients such as liquor, tonic, soda, water, triple sec, bitters and ice to prepare cocktails, liquors and other drinks following standard recipes.
Slices and peels fruit and places items in container for garnishing drinks.
Serves wine and bottled beer, draws draft beer from kegs.
At end of shift removes money and records sales on summary log sheet. Replenishes beginning cash drawer money and meets with Purser to reconcile register tape with deposit.
Informs Purser of additional cash needs during cruise. Also, notifies Purser of cash register and cash register tape problems.
Removes bottles from liquor cabinet, arranges bottles for display, chills beer and wine in refrigerator, obtains ice, stocks cup and napkin supplies, and cash register tape.
Cleans and sanitizes counters and bar area, washes utensils and equipment, and polishes brass.
Performs related work and other duties as assigned.
Three months of bartender experience.
An equivalent combination of education and experience may be substituted.
Must have excellent customer relation skills.
Must be a minimum of 21 years of age.
Must work a varied schedule.
Must wear safety equipment as mandated by the U.S Coast Guard.
To serve alcoholic and non-alcohic beverages at functions sponsored by the Office of the President.
Serves and suggestively sells drinks, appetizers, entrees and desserts in an outgoing, friendly and timely manner so as to "WOW" our guests. Responsible for accurate cash handling. Performs side duties including, but not limited to, answering the phone, bu
Detailed Job Description:
Department: MRT Food & Beverage
Category: Seasonal FT, PT
FLSA Status: Non-Exempt
Salary/Grade Level: DOE + Tips
Reports to (Supervises/Liaison): Food & Beverage/Restaurant Manager
Prepare and serve beverages and food items for servers and guests in a timely, efficient, friendly, enthusiastic and professional manner.
Duties and Responsibilties:
Greet all guests with fast, friendly, personalized service. Take orders and serve all beverage food requests, using suggestive selling techniques.
Develop relationships with guests by learning their names, favorite drinks & food items.
Knowledgeable to answer guests questions regarding cocktails, wines, coffee blends, preparation of baked good items.
Prepare drinks for the guests and servers, ensure that the proper materials and supplies are on hand, and talk to guests.
Ensure that minors and intoxicated persons are not served alcoholic beverages. Act as the cashier for the servers when necessary.
Provide guests with the best possible service skills and charm, while maintaining a professional distance.
Make all beverages to The Ranch standards and specifications.
Maintain the cleanliness of the bar area through disposing of all waste, clearing and cleaning all glassware, and wiping down bar and preparation areas.
Clear tables during service and after departure.
Provide opening and closing inventory of spirits. Fill out requisitions and all necessary paperwork at the end of each shift.
Control guest checks and secure proper payment. Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor and Manager.
Maintain proper condition and cleanliness of dining areas and servicing equipment.
Maintain a positive, professional attitude and keep up company morale.
NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principle duties outlined above.
In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of The Ranch:
Regularly cleans the bar and pantry area, floor, coffee machines, counters, takes out trash, etc.
Assist in moving any tables and chairs as needed.
Inform supervisor of any problems or complaints.
Additional duties as necessary and assigned.
Inform manager on duty of any operational inconsistencies.
Experience and Skills:
Requirements for the position
Education and Licensing:
High school or equivalent education required. Must be of minimum age to serve alcohol.
Skills and Experience:
One year high volume bar experience required. Customer service experience preferred. Ideal candidate will have worked at a fine dining level for one to two years. Customer service experience preferred.
All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to make all requested alcoholic and coffee drinks.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Knowledge of appropriate table settings and service ware.
Ensure guest comfort and safety throughout event.
Must possess basic computer skills.
Ability to describe all menu items and methods of preparation and to use suggestive selling techniques to encourage the guests to choose items that are house specialties.
Excellent customer service skills, ability to organize and prioritize work, solve problems and make rational decisions.
Must have a strong knowledge of wine, beer, liquors, waters and drink preparation. Must know all applicable health standards.
Knowledge of federal, state and local laws, ordinances and regulations, and The Ranch policy regarding serving alcohol to minors and intoxicated patrons.
Ability to notify management of any inappropriate behavior from the guest such as intoxication.
Most work tasks are performed indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
Must be able to stand and exert well-paced mobility for up to 8 hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 30 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs, occasionally.
Must be able to exert well-paced ability in limited space.
Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch. In addition, attendance is required at all scheduled training sessions and meetings.
Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch's facilities. Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.
This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of team members under his/her supervision.
Flexibility with working hours and on-call rotation.
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!