Bell Captain Job Description Sample
A Bell Captain is responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Bell Captain you would be responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet and escort arriving and departing guests to and from their accommodations
Retrieve and transport guest luggage
Inspect guest rooms and acquaint guests with these rooms and their features
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Organize and store luggage, as needed, according to guidelines
Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Assist in the maintenance, appearance and functionality of equipment
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- We're passionate about delivering exceptional guest experiences.
- We do the right thing, all the time.
- We're leaders in our industry and in our communities.
- We're team players in everything we do.
- We're the owners of our actions and decisions.
- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Bell Captain leads and trains the bell staff. The Bell Captain greets and assists guests, takes care of luggage, runs errands and delivers items in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. In some circumstances, the Bell Captain is assigned van driver duties or other responsibilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lead the bell staff. Conduct bellperson training, either one-to-one or by group, as needed.
Foster good relations with the car rental companies, taxi services, tour and travel companies, limo services, etc. to provide the maximum level of quality service.
Greet and open doors for guests in a friendly and courteous manner.
By hand or use of baggage carts, transfer luggage and packages to and from rooms, vehicles and/or loading areas.
Answer guest inquiries about hotel services and in-house events, etc. Provide guests information about local features such as shopping, dining, nightlife, and recreational destinations.
Issue claim checks when requested to store guest luggage/items. Return guest luggage/items upon receipt of claim checks.
Maintain and clean the designated lobby station and baggage room; standing ready to assist guests. Clean and maintain baggage carts.
Deliver messages and valet to guest rooms.
Keep lobby doors and windows clean, maintain front entrance plants watered when not busy with guests.
May clean, inspect and maintain hotel vehicles. May perform pick-ups and drop-offs at local areas.
Report all tips in compliance with company policy and IRS regualtions. Attend department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests and associates.
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience: High school education or related experience. Two or more years of bellperson/bell captain, or related experience required. A driver's license and proven ability to safely drive may be required. Familiarity with hospitality industry practices preferred.
Skills and Abilities: Ability to understand and provide friendly guest service. Knowledge of hotel and the city. Ability to understand and provide friendly and proper guest service. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills. Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort:
Physical work is a primary part of job.
Work is normally performed in an interior hotel environment with cleaning supplies, equipment and machines.
The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.
Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50-100 lbs.
While performing job duties, the associate is required to speak, listen and write.
The job requires close vision with or without corrective lenses.
The Westin Chicago North Shore offers competitive health and welfare benefits, hotel discounts, 401k, and career opportunities
The Westin Chicago North Shore is proud to be an Equal Opportunity Employer and Drug-free Workplace. EOE/M/F/Vets/Disabled
The Loews Miami Beach Hotel is seeking a Bell Captain to join our team. Loews Miami Beach hotel is a 4 Diamond Luxury Beach Front Hotel with 790 rooms, 65,000 square feet of meeting space, and 7 Food & Beverage Outlets. For more information on the Hotel, please visit www.loewshotels.com
Responsible for the smooth and professional operation of the Bell Services department. Supervises flow of traffic in the Hotel lobby.
Ensures timely and professional luggage assistance. Oversees luggage storage. Ensures provision of accurate and up to date hotel and area information by Bell Staff.
Trains and directs the activities of Bell persons, Door Person and Page positions. Coordinates room drops, organized arrivals and bag pulls.
Required Skills & Experience:
Minimum one-year experience as a Bell or Door Attendant preferred.
Excellent communication skills - oral and written.
Ability to make decision on imperfect information.
Must be able to lift up to 100 pounds and push/pull a cart weighing up to 350 pounds.
Able to work a flexible schedule, including weekends and holidays.
Able to work in demanding environment
Able to multitask and work under pressure
Must the Applicants Supply Their own Work Permit? Yes Local Hire?
Only local candidates will be considered. Bonus? No Accommodation Provided? No Name:
David Mammina Title: Human Resources Manager Fax: 305-604-5423 Mailing Address: 1601 Collins Avenue
Miami Beach, FL, US 33139 Position Categories: Concierge Desk Click to REPLY ONLINE
Supervises, trains, schedules and evaluates Bell Persons, Door Persons and Drivers ensuring that all procedures are performed to the hotel's standards. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
Ensure that the Bell Desk is attended at all times; that all posting positions are maintained.
Ensure that sufficient staffing is present to meet the daily business demands.
Document any late or absent employees.
Schedule and assign staff breaks.
Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, etc).
Ensure staff's knowledge of hotel services, features and amenities.
Assign specific tasks as they arise to the staff according to the rotation sequence.
Answer Bell Desk telephone within 3 rings, using correct greeting and telephone etiquette.
Document guest calls/requests for Bell Person assistance.
Maintain security and accurate record of all guest room keys issued to Bell/Door Staff.
Monitor and ensure that Bell/Door Staff perform their job functions to the hotel's expected level of service.
Assist Bell/Door Staff whenever necessary in performing all job functions.
Conduct a number of week formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff.
Accommodate all guest requests in an accurate and efficient manner.
Coordinate group luggage requirements.
Prepare work orders for equipment repairs and distribute to Engineering.
Monitor and maintain the condition of lobby, hotel entrance, Bell Desk and luggage storage areas.
Prepare and submit daily/weekly payroll records and tip distributions.
Ensure that all pertinent information is documented in the log book daily.
Conduct performance appraisals of designated staff annually.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest's service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Ascertain departmental training needs and provide such training.
Direct performance of staff and follow up with corrections when needed.
Valid (state) drivers license.
Good driving record.
Has prior experience as Bell Person.
Thorough knowledge of hotel services and amenities.
Fluency in English both verbal and non-verbal.
Ability to compute basic arithmetic.
Provide legible communication and directions.
Job Title: Bell Captain
Division/Dept: GC8 Resort Operations / Guest Services
Reports To: Guest Services Manager
FLSA Status: Non-Exempt
WC Code: 9015
EEO Code: Service Workers
SUMMARY: This position performs all duties of a Guest Services Bell Attendant, Parking Monitor, and Valet with the additional responsibility of training new and existing Bell and Parking team members. This position also monitors work performance of the team to ensure quality service is provided, ensures daily responsibilities are being fulfilled and provides support to the team by being available to assist with questions and problems as they arise.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:
Perform all duties of the Guest Services Bell Attendants and Parking Monitors.
Perform the following duties when covering the outside station as the Valet: Following the SOP for this position, this position will:
Greet arriving guests and owners as they drive up to front entrance, and determine their valet needs.
Retrieve keys from the driver upon each arrival and park the vehicle in the designated spaces.
Retrieve vehicle from the designated space in the parking garage when requested, and present the car to guests in the front entrance.
Assist guests into their vehicles.
Monitor and store keys in the lockable key box while following proper procedures.
Post the parking charges for overnight guests.
Organize the valet vehicles when needed.
Maintain cleanliness of the parking area.
Train new and existing staff members.
Ensure training is thorough and occurring on a regular basis.
Conduct training in a manner that drives results and ensures consistent staff knowledge and performance.
Develop and edit training materials and procedures.
Delegate daily work tasks and projects. Check the work of staff to ensure daily responsibilities are fulfilled.
Provide guidance and support and be a team leader. Assist with questions and problems as they arise.
Respond to questions pertaining to resort policies and services.
Establish, communicate and reinforce Company policies, procedures and standards with the staff.
Print reports relating to arrivals, departures, tours and day use guests and distribute to the bell staff.
Maintain regular communication with the front desk, engineering and housekeeping departments to ensure assistance is proactively offered to arriving and departing guests.
Monitor staff performance regularly and provide feedback to the Guest Services Manager.
Ensure the Guest Services Manager is informed of all staff tardiness, sick days and absenteeism.
Foster strong cross department communication and synergy.
Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
Follow up on any situation that is not fully resolved at the time of the initial request always giving consideration to what the guest or owner deems appropriate.
Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
Respond promptly to all email and voicemail correspondence.
Maintain a positive working relationship with all contacts, always being helpful and courteous.
Wear proper uniform and name badge and adhere to Company appearance standards at all times.
Attend and/or support company-wide training sessions and department meetings. Attend outside training sessions as needed.
MARGINAL DUTIES: Functions that are not considered essential to the job:
Refer any extraordinary situations to the Guest Services Manager, Assistant General Manager or Resort General Manager.
Perform other duties as assigned.
Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participate in the Company's sustainability initiatives.
Assists with Valet duties as necessary.
QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
COMPETENCIES / SKILLS / ATTRIBUTES: To perform the job successfully an individual should possess the following competencies, skills and attributes: Maintain expert knowledge and understanding of all knowledge applicable to the position
Be available to staff
Develop, coordinate and clearly communicate training
Demonstrate effective verbal and non-verbal communication and strong listening skills
Communicate clearly and persuasively in positive or negative situations
Provide exceptional customer service, approach guests and owners, and anticipate needs
Set example for staff on how to create, maintain and evolve a high level of customer service
Concentrate when driving, always being careful, patient and responsible
Make cautious decisions when driving
Be empowered to make GRAND vacations
Respond well to questions
Respond promptly to requests
Be responsible and accountable - follow up on promises
Exhibit good manners while being assertive
Provide alternative solutions to problems
Remain calm and empathetic in situations that can be challenging
Respond effectively to the most sensitive inquiries or complaints
Treat people with respect and consideration
Approach others in a tactful manner
Communicate professionally over the radio
Take initiative and perform tasks without being asked
Pay attention to detail and demonstrate accuracy and thoroughness
Give appropriate performance feedback and recognition of staff
Strive to develop knowledge and skills, sharing expertise with others
Stay informed on the company, home property, ski resort and town developments and communicate to others
Support the team's effort to succeed by giving feedback, building morale and contributing to a positive team spirit
Ensure equipment and materials are used properly
Observe safety procedures and report potentially unsafe conditions.
EDUCATION / EXPERIENCE: Associate's degree or equivalent from a two-year college or technical school; six months to one-year related experience, or equivalent combination of education and experience.
COMPUTER / TECHNOLOGY EXPERIENCE: Intermediate knowledge of Microsoft Office programs (Word, Excel, Outlook). Ability to operate office equipment (calculator, copier, fax, phone, radio and scanner). Ability to operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system. Ability to type by touch preferred.
LANGUAGE ABILITY: Ability to speak, read, write and interpret in English. Ability to read and interpret memos, procedures, routine reports, simple correspondence and simple instructions. Ability to write procedures, simple correspondence, simple instructions, tallies and procedures. Ability to speak effectively and present information to guests, owners, other employees of the organization, outside vendors and the general public.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Stand and walk over 2/3 of the time.
Push using upper extremities to thrust forward, downward or outward between 1/3 and 2/3 of the time.
Pull using upper extremities to draw, haul or tug objects in a sustained motion between 1/3 and 2/3 of the time.
Perform repetitive motions of the arms (elbows, wrists, hands and fingers) between 1/3 and 2/3 of the time.
Use hands to handle, feel or grasp between 1/3 and 2/3 of the time.
Reach with arms between 1/3 and 2/3 of the time.
Speak and listen in person and on the radio between 1/3 and 2/3 of the time.
Lift between 10 50 pounds between 1/3 and 2/3 of the time.
Lift 100 pounds or more less than a 1/3 of the time.
Sit, stoop, kneel, crouch or crawl under 1/3 of the time.
Work at a computer workstation (using mouse and keyboard) to check work email under 1/3 of the time.
Requires close, distance, color and peripheral vision, close visual acuity and depth perception.
WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:
Outdoor weather conditions such as sun, ice, snow, wind, dust, rain and humidity between 1/3 and 2/3 of the time.
Extreme cold, below 32 degrees, for periods of more than 1 hour between 1/3 and 2/3 of the time.
Moving vehicles, exhaust and airborne particles in the parking garage and driveway between 1/3 and 2/3 of the time.
Vibration from the luggage cart between 1/3 and 2/3 of the time.
Narrow aisles or passageways under 1/3 of the time.
Pets and pet dander in and around the pet friendly resort.
Act ambassador for the Guest Services and the Resort Property, also controls the overall work product of the Guest Services Department.
Ensuring sufficient amounts of welcome packets for guests
Van inspections at beginning of shift
Ensuring that staff takes complete and accurate phone messages for the Guest Service Representatives
Keep log book of daily check-ins
Responsible for ensuring a smooth check-in and check-out procedure
Coordinate the support staff and their daily responsibilities
Assist in overseeing scheduling of staff
Interact with departments and assist in solving situations for the front office departments.
Assist in overseeing the hiring, advising, coaching, disciplinary action and termination of team members.
Other duties may be assigned
No Supervisory Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
CERTIFICATES, LICENSES, REGISTRATIONS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Welcome to the Morgantown Marriott at Waterfront Place, overlooking the picturesque Monongahela River in Morgantown, West Virginia. This beautiful, full-service Wharf District hotel boasts 207 well-appointed guest rooms and suites with an abundance of amenities, including luxurious bedding, free high speed wireless Internet, a beautiful indoor pool, state-of-the-art fitness center, on-site dining, spa services, room service, flat screen HDTVs, and much more. We opened as a Marriott hotel in May 2017, following a complete transformation of our building. We are pleased to offer a full service Starbucks coffee shop in our lobby, our signature restaurant, Bourbon Prime, as well as an incredible location near downtown Morgantown, West Virginia University, golf courses, local wineries and other area attractions. We offer over 50,000 square feet of modern, flexible meeting and event space, and are the perfect destination to host your conference, meeting, wedding or special occasion.
The purpose of a BELL CAPTAIN position is to assist guests into and out of the hotel, provide pickup and delivery of guest's luggage, and provide delivery of items to guests as requested.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensure all administrative duties such as transport logs and shift checklists are completed on a daily basis.
Greet guests in a pleasant manner, open car doors and entrance doors for arriving/departing guests.
Delivers flowers, packages and welcome amenities to guest rooms in a timely manner.
Receives inbound packages and shipments and coordinates the delivery of outbound packages for guests and associates.
Load and unload luggage carts and assist guest with tagging, storing and retrieving luggage.
Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, exercise room, etc).
Inspect guest's room to ensure it is in order and that supplies are adequate.
Explain features of the room including the operation of radio, television, in-room movie service, etc.
Communicate the hotel layout and surrounding attractions, destinations and directions to guest of the hotel.
Maintain current listing of local and area attractions, special events and activities.
Maintain and coordinate the efficient operations of the hotel's van service.
Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
Collect, polish and deliver shoes for the hotel's show shine service (if applicable).
Collect and deliver laundry/dry cleaning for the guests on a daily basis.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service to both internal and external customers.
Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
Asks for and offers help when needed.
Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
Takes responsibility for own actions.
Performs work with little or no supervision; works independently.
Can be relied upon regarding task completion and follow up.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- High school diploma or general education degree (GED); and one to three years related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. .
Ability to interpret and perform basic math functions.
Ability to interpret and perform basic computer and PMS system functions.
The work environment normally entails the following:
Exposure to outdoor elements, such as extreme cold or hot temperatures, precipitation and other conditions.
Moderate noise levels consistent with inside and outside environment
During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment.
Position is expected to:
Stand more than 2/3 of the time
Walk more than 2/3 of the time
Sit less than 1/3 of the time
Lift up to 60 pounds throughout the day.
Push / pull up to 120 pounds
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
Summary of Position:
Along with the other Bellpersons, the Bell Captain is responsible for representing the resort at the main entrance. They should enthusiastically greet arriving and departing guests according to resort standards. They escort guests to their suites, providing guests with a full orientation of the resort and the suite itself. They also assist departing guests with transport and storage of luggage. The Bell Captain is responsible for supervision of the Porte Cochere including all bellpersons.
Supervise the daily activities of the bellpersons
Manage the accurate and prompt delivery of all items to guest suites including, but not limited to, messages, newspapers, packages, laundry, and flowers.
Develop a complete knowledge of all resort amenities and general information about the resort including outlet hours, resort services, local attractions, function spaces, car rentals, etc.
Answer guest inquiries politely using a clear speaking voice.
Maintain front entries appearance including sweeping, dusting, window washing, planter grooming, etc.
Participate in resort training/development programs.
Perform administrative functions such as e-mail, logs, memos, attendance records, and other required paperwork
Ensure entire Bell Staff is adhering to Resort and departmental policies at all times.
Implementing departmental and Resort disciplinary actions when necessary.
Other tasks as assigned and/or needed by management.
Education: High School Diploma or equivalent preferred
Experience: Prior resort bell experience required.
Certificates or Licenses: Valid driver's license with a clean driving record. Motor vehicle checks will be conducted periodically.
Knowledge, Skills, and Abilities:
Ability to operate a bell cart
Considerable knowledge of the city and surrounding areas
Ability to memorize and perform resort standards and secret shopper standards
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.
Bell Captain - One Ski Hill Place, Breckenridge Colorado Full Time Year Round
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Bell Lead is responsible for overseeing the daily operations of the Bell/Valet team. This will include the responsibility of overseeing the safe and efficient relocation of guest's automobiles to designated parking locations. This individual is also responsible for ensuring the timely delivery and retrieval of guest's luggage by all team members. This position will assign and instruct Bell/Valet team members in details of work, observe/assist in performance and encourage adherence to standard operating procedures. The Bell Captain is also responsible for training, scheduling, and visually monitoring performance of all employees.
Responsibilities include (but are not limited to):
Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms according to individual needs
Timely delivery and retrieval of luggage, amenities, faxes, letters, newspapers, flowers, boxes and various items to the guest rooms.
Maintaining a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates.
Anticipate guests' needs, respond promptly and acknowledge all guests, despite how busy or the time of day.
Handles confidential information, including guest records, with a high degree of integrity.
Ensuring good safety practices of guests throughout the hotel, and proper emergency and safety procedures are followed.
Must follow division grooming standards
Ensures the Bell desk and adjacent public areas are kept in pristine condition
Will oversee ski valet and all luggage storage and organization.
Responsible to ensure all employees are following proper procedures, company policies have completed daily checklists.
Assist with scheduling bell team.
Payroll - ensures all tips are enter correctly, manage timesheet.
Participate in safety driving training.
At least 1 year of previous customer service - required
Hotel experience - required
Valid US Driver's license with satisfactory driving record - required
At least 21 years old - required
Must be able to communicate in English
Must be willing to work overnight shift, holidays, and weekends
Must be able to lift 100lbs continuously during an 8hr shift
At least 3 months supervisor experience - required
If you're hard working and feel exhilarated serving others, you'll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you're interested in moving mountains in your career, come work with us at Breckenridge where you'll instantly feel at home. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 147436
Bell Captain - Guest Service
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.
Our Commitment to Service:
We don't have customers, we have Guests. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.
Benefits & Perks:
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!
How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
This position is responsible for supervising and providing guidance to Bell Services and door staff in order to assure courteous, uniformed service is consistently delivered to Guests
Essential duties include, but are not limited to:
High School diploma, GED, or equivalent required
Minimum one (1) – three (3) years of Bell Services or Guest service experience in a hotel or similar environment desired
Must be able to work a flexible schedule to include weekends and holidays
Must have exceptional Guest service skills
Must be detail oriented
Must have excellent interpersonal and communication skills
Must possess excellent time management and organization skills
Must be comfortable working with computers in a highly energetic and regulated environment
Must be able to provide clear and concise directions and information to hotel guests, members of Bell Services, and Door Staff
Must be willing and able to assist any Guest or Staff Member request in a consummately professional, positive, and proactive manner
Duties and responsibilities are typically performed in the hotel and back of house of the casino, which can be faced-paced. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Must be able to work standing/walking for long periods of time
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Seminole Gaming's employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
Criminal Background Check
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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