Bell Captain Job Description Sample
The Bell Captain manages the Bellmen and Valet team by setting work schedules, assigning duties, tallying daily tip pools, directing traffic in front drive and supervising their day-to-day work. This includes calling bell staff to the front desk for service and overseeing the way they carry out guest services, from transporting luggage to answering guest questions and fulfilling requests.
This is a full time position that requires full flexibility. Valet experience is required along with being capable of lifting 25 to 50 lbs. This is a tipped position and benefits are available!
Pass a drug screening
2 professional references
Clean driving record
Arrive at work on time (shifts may include weekends and holidays)
Location Atlanta Hotel at CNN Center Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at CNN Center. Located in the heart of downtown Atlanta within the bustling Luckie Marietta District , this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Hotel at CNN Center is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Georgia Dome. Omni CNN’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at CNN Center may be your perfect match. Job Description To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations. Responsibilities
Use friendly and appropriate expressions when engaging guests
Be fully acquainted with the different points of interest
Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
Ensure that the public areas, bell closet are maintained, clean and tidy
Follow-up with guest complaints to ensure that any problems are resolved
Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areas
Utilize bell carts effectively and with caution
Ensure the floor is covered 100% of the time, including the Front Desk
Direct guests to the Front Desk or meeting rooms
Call taxis and/or shuttle for guests as needed
Assist, retrieve and load luggage for guests
Notify the Front Desk and Guest Services of VIP arrivals whenever possible
Engage in conversation with as many guests as possible
Attend all designated staff meetings and training sessions
Complete all tasks assigned by manager
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications
Excellent customer service skills
Must have strong communication, presentation, training and organizational skills
Maintain a professional business appearance, attitude and performance
Must be able to work a flexible schedule including weekends and holidays
Candidates must be able to speak fluent English Refer this job to a friend Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Requisition ID2017-20153 # of Openings1 Category (Portal Searching)Front Office Operations
Bell Captain - Doubletree By Hilton - Breckenridge Ski Resort
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The Lead Bell/Valet at Doubletree is responsible for overseeing the daily operations of the Bell/Valet team. This will include the responsibility of overseeing the safe and efficient relocation of guest’s automobiles to designated parking locations. This individual is also responsible for ensuring the timely delivery and retrieval of guest’s luggage by all team members. This position will assign and instruct Bell/Valet team members in details of work, observe/assist in performance and encourage adherence to standard operating procedures. The Lead Bell/Valet is also responsible for training, and visually monitoring performance of all employees. Responsibilities include (but are not limited to):
Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms according to individual needs
Timely delivery and retrieval of luggage, amenities, faxes, letters, newspapers, flowers, boxes and various items to the guest rooms.
Performing the daily tasks according to the Doubletree Standards, and those set forth by the Management team.
Maintaining a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates.
Anticipate guests' needs, respond promptly and acknowledge all guests, despite how busy or the time of day.
Handles confidential information, including guest records, with a high degree of integrity.
Ensuring good safety practices of guests throughout the hotel, and proper emergency and safety procedures are followed.
Must follow division grooming standards
Complies with all Doubletree policies, procedure and standards of operation.
Ensures the Bell desk and adjacent public area’s are kept in pristine condition
The bell captain will work in conjunction with the Guest Service Manager in developing the scheduling and all training.
Will oversee ski valet and all luggage storage and organization.
Responsible to ensure all employees are following proper procedures, company policies have completed daily checklists.
At least 1 years previous customer service preferred, hotel experience preferred
CO Drivers License preferred, satisfactory driving record required
At least 21 years old
Proficient in Microsoft office, Hotel System preferred
Must be able to communicate in English
Must be willing to work overnight shift, holidays and weekends
Must be able to lift 100lbs continuously during an 8hr shift If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career,
come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID [[id]]
Bell Captain (Rcdcr)
Posting Date Sep 27, 2017 Job Number 170022QM Job Category Rooms and Guest Services Operations Brand The Ritz-Carlton Schedule Full-time Position Type Non-Management/Hourly Start Your Journey With Us At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.
We invite you to explore The Ritz-Carlton. Job Summary Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property.
Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed.
Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
Develop and maintain positive working relationships with others. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals.
Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds.
Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language.
Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors. The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Property Name Ritz-Carlton, Aspen
Job Summary Previous experience as a Bell Captain preferred, experience as a bellperson/valet parker strongly preferred. Must have a clean, current driver license and be able to drive both manual and automatic transmission vehicles.
This is a career opportunity with Interstate Hotels & Resorts and requires the completion of an online Guest Service assessment. Shortly after submitting your application you will receive an email with a link to the online assessment. The assessment will take between 20-30 minutes and we recommend you dedicate time without distractions or interruptions to complete it.
Please understand that your application will not be considered any further until you have also finished and submitted the assessment. Please complete the assessment as quickly as your schedule allows. If you have already completed a Guest Service assessment within the last 90 days you will not be required to complete one again.
Location: Lancaster Pennsylvania Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement. If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening.
Please allow one (1) business day for a reply. Our People are the Key to our Success Interstate Hotels & Resorts is the leading global hotel management company with over 430 hotels and 76,000 rooms located throughout the United States and around the world. Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry and promises a bright future for our hard-working associates building their careers with us.
Description The Mills House Hotel Wyndham Grand is located in the lovely historic downtown area of Charleston, SC. The Bell Captainis responsible for assisting the Bellstand Team, Guest Services Supervisors and
Managers while providing attentive, courteous, and efficient service to allguests throughout their stay.
Loadand unload luggage carts.
Escortguests to rooms and familiarize them with hotel services and amenities (hoursof outlets, pool, and exercise room, etc.). Inspect guest’s room to ensure it is in order and that supplies areadequate.
Explainfeatures of the room including operation of radio, television, telephone,in-room movie system, etc.
Check/storeluggage for arrivals and departures with luggage tags.
Delivermessages to meeting rooms.
Deliverflowers, laundry and packages to guestrooms.
Assistwith room changes.
Maintain currentlisting of local and area attractions, special events and activities.
Maintain list oflocal transportation guides, churches, sports arenas, etc.
Assistwith guest requests.
Ensurelobby reader board is correct.
Provideinformation, maps and directions as required.
Showguestrooms and suites as needed and emphasize the hotel’s amenities.
Monitorall VIP and special guest requests.
ReviewFront Office log and Trace File daily.
Beaware of all rates, packages, and promotions currently underway.
Befamiliar with all in-house groups.
Establishand maintain good communications and teamwork with fellow employees and otherdepartments within the hotel.
Assistthe G.S.M. and D.O.G.S. in ensuring that employees are following and maintainingstandards
Haveknowledge of and assist in all emergency procedures as required.
Overseeand ensure that all guests are receiving courteous service from the bell staff.
Be able to perform, complete and ensure thatall tasks and duties on the shift checklist are completed in a timely andefficient manner.
Beable to perform all duties of a Bell Person.
Answerall guest inquiries in a timely and professional nature.
Beinvolved in departmental meeting, planning and execution.
Helpmaintain productivity levels at or above budgeted standards.
Assistin training and cross training of new hires and current employees on a regularbasis.
Primary Location: United States of America-South Carolina-Charleston
Organization: Wyndham Hotel Group - Wyndham Hotel Management
Nov 17, 2017, 12:50:52 PM
Requisition ID: 1716729
2018 Bell Captain
Assists and ensures bell staff is providing quality guest service in the following areas: courteous and proper greeting/reception of all arriving guests; escorts guests to rooms; carries luggage to guest rooms; cleans public areas and rest rooms; and assists the Guest Service Management in all management aspects of the bell staff.
With the assistance of the Guest Service Manager, schedules the bell staff in a manner that ensures quality guest service.
With the assistance of the Guest Service Manager, monitors labor and overtime to meet budget goals and high productivity.
Responsible for training staff using the provided training materials.
Inspects lobby and public restrooms for cleanliness and maintenance issues. Directs bell staff to ensure cleanliness in those areas is maintained.
Escorts incoming hotel guests to rooms and assists in handling luggage.
Offers information pertaining to available services and facilities of their location hotel/lodge, points of interest and entertainment attractions.
On opening room for guests, ensures it is in order and properly supplied and explains operation of heater, lights, etc.
May deliver messages, extra towels, ice, rollaway beds and cribs, and run errands, etc. to guest rooms according to instructions from the front desk.
May arrange tables and seating for special events.
Tidies lobby throughout shift, empties ashtrays and waste receptacles throughout shift, checks public restrooms on the hour/every hour for neatness, trash, proper supplies and thorough cleanliness of hand basins and toilet areas, mirrors and floors. Cleans bell staff area and front porch.
Cleans and maintains all public rooms (meeting/convention rooms and other public areas).
May build and maintain fire in lobby or other public room fireplace.
Cautions disorderly persons. Reports any unusual happenings, complaints or infraction of Company policy to front desk or Property Management.
Is an active member of the location Emergency Action Team and receives training from Company Fire Risk Manager in evacuation of hotel/lodge in the unlikely event of fire or other emergency.
May drive luggage/shuttle van.
May give brief tour talks to arriving group tours on location, hours of service, etc.
Monitors guest parking areas and enforces no parking zones.
Adheres to all Company policies and regulations.
Assists in other departments or with other job duties as requested or necessary.
Organizes group tour baggage pulls in a friendly, organized, and efficient manner.
Maintains a professional appearance at all times.
Must be pleasant, helpful, friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
Must be able to lift up to 50 pounds.
Able to handle guest concerns in a tactful and caring manner.
Must be team-oriented.
Must possess neat and pleasant grooming habits.
Must possess valid/current driver’s license and pass the Defensive Driving Class if available.
Extensive knowledge of the Historic hotel/motor inn as well as the surrounding area.
Job entails constant moving, walking, bending, stretching, carrying heavy objects and climbing staircases (no elevator available). Handles large amount of baggage by cart or hand.
Must be a people person who thrives on public contact.
Knowledge of Glacier Park, services, hiking, and attractions. PHYSICAL REQUIREMENTS:
Frequent lifting, carrying, pushing, and/or pulling guest luggage up to 100 lbs, and/or up to 500 lbs on wheeled carts, for up to 6 hours per shift.
Extensive stretching, bending, kneeling, walking, climbing up and down stairs. Could total up to 10 hours per shift.
Standing for up to 10 hours per shift.
Working in various weather conditions.
Working with required chemicals and equipment. Requisition ID: 2017-14774 External Company Name: Xanterra Leisure Holding, LLC External Company URL: www.xanterra.com
Captain Bell Desk Starter FT
Don’t just work. Work Happy. A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following.
Your daily responsibilities include
MAJOR JOB DUTIES:Duties include, but are not limited to the following:
Ensure the highest service standards are maintained.
Maintain good communication within and between departments associated with Guest Services.
Assist with training team members.
Inspect all equipment for maintenance problems.
Handle guest/team member disputes.
Must provide courteous and friendly service to all staff and guests.
Deliver baggage to and from guest rooms as assigned.
Deliver sundry items, mail, packages, laundry, etc., to guest rooms on request.
Transport passengers to and from the airport when necessary.
Perform room changes as assigned.
Communicate hotel facility and general information to guests as necessary
Perform related work as requested.
To be successful in this position it will require the following skill set
EXPERIENCE: 1 year Bell area or related guest service experience.
EDUCATION: High School Diploma or GED.
SKILLS: Excellent communication skills. Full knowledge and understanding of company and department rules, regulations, policies and procedures. Ability to read, write, and communicate verbally in English. Ability to perform basic math. Skill in establishing and maintaining effective working relationships with staff and guests. CERTIFICATE/LICENSE: Valid Driver’s license.
Something to leave you with Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment. Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Casino PropertyM Resort
Position TypeRegular Full-Time
Summary Responsible for welcoming casino resort guests in a warm, professional and friendly manner. Escort guests to their room, deliver luggage to the guest rooms, orient guests to the casino resort by explaining facilities, services, amenities, and surrounding areas, anticipate guest needs and assist, explain room features, provide ice upon check in.
Assist guest during room changes, maintain room security during this process. Upon request, tour prospective guest to the property. Help maintain safe and secure storage of guest luggage and belongings in the luggage room by accurately accounting for items, properly tagging and storing them.
Pick up guest luggage from guest room and deliver to guest vehicle or to the luggage room. Essential Duties and Responsibilities include the following. Other duties may be assigned.
Create and ensure a fun-filled, sophisticated and exciting environment where the flawless delivery and execution of service excellence is paramount. Ensure all customer contact is courteous, informative, individualized and thorough. Deliver exceptional upscale customer service to VIP guests, clearly setting them above the rest, while providing superior customer service to all guests both external and internal.
Foster teamwork and act as a role model using a consistent, approachable demeanor and clearly articulate information. Remain exceptionally calm and focused under pressure, setting an example for the division and the division. Responsible for welcoming casino resort guests in an elegant, professional and friendly manner.
Learn the habits and preferences of repeat and VIP guests, and use such knowledge to enhance guest experience beyond expectations. Maintain exceptional grooming standards, be in proper well maintained and pressed uniform, and wear name tag as defined in standards. Set example for appropriate conduct in a service culture by refraining from; having personal conversations with other employees while on duty or while in front of the house locations, counting personal money in view of guest or in front of the house locations.
Direct full attention to guest needs. Anticipate guest needs and approach pleasantly to assist. Assist guests in a polite, courteous manner, anticipate guest needs and questions, provide assertive hospitality, answer inquiries, ensure proper handling of phone calls according to scripts and guide lines, display excellent phone etiquette.
Transport guest luggage and belongings to appropriate accommodations after registration process is complete, and room is ready to occupy. Pick up guest luggage and belongings upon departure, transport to guest vehicle or deliver to luggage room for storage; properly, clearly, and accurately tag luggage. Inform guests of casino and resort facilities and services available using prescribed terminology and script.
Introduce accommodations to guests and explain accommodation amenities; i.e. climate control, mini bar, TV and movie system, closets, safe, etc. Anticipate guest needs and questions, and assist guests; offer guests if they would like ice; provide ice if requested. Alert hotel shift manager and security of any suspicious activity or people immediately.
Assist guests with room changes and maintain room key security. Accurately and carefully load and unload tour, group, junket etc. luggage and items. Ensure all luggage is properly tagged, accounted for, and delivered.
Assist Bell Captain in accurate tracking and logging of Bell activity, complete required room slip information and submit to Bell Captain after each “front”. Responsible for storage and retrieval of luggage as assigned by the Bell Captain. Report discrepancies, problems or potential improvements to your supervisor immediately. Report any immoral and unlawful situations, violations of company and department rules immediately to your supervisor.
Does not share or repeat information or knowledge gathered at work about a guest or an employee to others unless reporting an incident to supervisor, security or manager. Excellent disposition and personal presentation. Sophisticated, service oriented, and outgoing personality.
Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Age Requirements Must be at least 21 years of age. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations Cache Creek Casino Tribal Gaming License Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to climb or balance.
The employee must regularly lift and /or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reading of a guest luggage tags and other documents.
Identify guest at a distance, establish eye contact and service. Identify color codes on the tickets and computer screen and process accordingly. Monitor and react to the activity in the front lobby.
Identify first in line guest to service in proper order. Switch focus from computer screen to document to guest and back. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly exposed to second hand tobacco smoke. The employee is frequently exposed to outside weather conditions.
The employee is occasionally exposed to wet and/or humid conditions.
The noise level in the work environment is usually moderate. ID: 2017-4434 External Company Name: Cache Creek Casino Resort External Company URL: http://www.cachecreek.com/
Job Description: "For internal applicants, the internal posting period for this position is 10/03/17 through 10/10/17."
Job Functions: * Responsible for assisting guests with their luggage during check-in or check-out
Valet parking for outside guests at breakfast, lunch, dinner, or parties
Advising guests of various conditions of travel
Assisting guests with road maps and directions to various attractions in the Hershey area
Assisting with overnight guest valet parking and coordinating valet billing and inventory of cars
Receiving and delivering packages for various departments of the Lodge
Policing area around the main entrance of the Lodge
Greeting and directing guests near front drive
Maintaining cleanliness of main entrance and front drive; and reporting any maintenance or safety problems
Maintaining a neat and orderly appearance at all times; performing other duties as may be assigned by the Bell Captain or Guest Service Manager.
Basic Qualifications: * Must be at least 18 years of age or older.
Must have a valid PA driver's license and verified good driving record.
High school education or equivalent is preferred.
* Previous work experience helpful.
- Friendly, courteous, hospitable attitude toward guests required.
Working Conditions: * Must be able to work varying shifts between 6:00 am and 12:00 pm based on operational needs, including weekends, weekdays and holidays.
Must be able to lift 35 pounds.
Ability to stand, walk, lift and bend for majority of shift.
Ability to work in varying temperatures.
This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet schedule requirements, which wll most likely require evening and weekend hours. Hershey Entertainment & Resorts is an Equal Opportunity Employer
Location:* Hershey Lodge
Interest:* Guest Services/Front Office
Type:* Fulltime (Benefits Eligible)
Hourly Wage:* $6.41 + tips
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