Bell Captain Job Description Sample
A Bell Captain is responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Bell Captain you would be responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet and escort arriving and departing guests to and from their accommodations
Retrieve and transport guest luggage
Inspect guest rooms and acquaint guests with these rooms and their features
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Organize and store luggage, as needed, according to guidelines
Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Assist in the maintenance, appearance and functionality of equipment
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- We're passionate about delivering exceptional guest experiences.
- We do the right thing, all the time.
- We're leaders in our industry and in our communities.
- We're team players in everything we do.
- We're the owners of our actions and decisions.
- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Bell Captain leads and trains the bell staff. The Bell Captain greets and assists guests, takes care of luggage, runs errands and delivers items in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. In some circumstances, the Bell Captain is assigned van driver duties or other responsibilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lead the bell staff. Conduct bellperson training, either one-to-one or by group, as needed.
Foster good relations with the car rental companies, taxi services, tour and travel companies, limo services, etc. to provide the maximum level of quality service.
Greet and open doors for guests in a friendly and courteous manner.
By hand or use of baggage carts, transfer luggage and packages to and from rooms, vehicles and/or loading areas.
Answer guest inquiries about hotel services and in-house events, etc. Provide guests information about local features such as shopping, dining, nightlife, and recreational destinations.
Issue claim checks when requested to store guest luggage/items. Return guest luggage/items upon receipt of claim checks.
Maintain and clean the designated lobby station and baggage room; standing ready to assist guests. Clean and maintain baggage carts.
Deliver messages and valet to guest rooms.
Keep lobby doors and windows clean, maintain front entrance plants watered when not busy with guests.
May clean, inspect and maintain hotel vehicles. May perform pick-ups and drop-offs at local areas.
Report all tips in compliance with company policy and IRS regualtions. Attend department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests and associates.
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience: High school education or related experience. Two or more years of bellperson/bell captain, or related experience required. A driver's license and proven ability to safely drive may be required. Familiarity with hospitality industry practices preferred.
Skills and Abilities: Ability to understand and provide friendly guest service. Knowledge of hotel and the city. Ability to understand and provide friendly and proper guest service. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills. Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort:
Physical work is a primary part of job.
Work is normally performed in an interior hotel environment with cleaning supplies, equipment and machines.
The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.
Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50-100 lbs.
While performing job duties, the associate is required to speak, listen and write.
The job requires close vision with or without corrective lenses.
The Westin Chicago North Shore offers competitive health and welfare benefits, hotel discounts, 401k, and career opportunities
The Westin Chicago North Shore is proud to be an Equal Opportunity Employer and Drug-free Workplace. EOE/M/F/Vets/Disabled
Supervises, trains, schedules and evaluates Bell Persons, Door Persons and Drivers ensuring that all procedures are performed to the hotel's standards. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.
Ensure that the Bell Desk is attended at all times; that all posting positions are maintained.
Ensure that sufficient staffing is present to meet the daily business demands.
Document any late or absent employees.
Schedule and assign staff breaks.
Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, etc).
Ensure staff's knowledge of hotel services, features and amenities.
Assign specific tasks as they arise to the staff according to the rotation sequence.
Answer Bell Desk telephone within 3 rings, using correct greeting and telephone etiquette.
Document guest calls/requests for Bell Person assistance.
Maintain security and accurate record of all guest room keys issued to Bell/Door Staff.
Monitor and ensure that Bell/Door Staff perform their job functions to the hotel's expected level of service.
Assist Bell/Door Staff whenever necessary in performing all job functions.
Conduct a number of week formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff.
Accommodate all guest requests in an accurate and efficient manner.
Coordinate group luggage requirements.
Prepare work orders for equipment repairs and distribute to Engineering.
Monitor and maintain the condition of lobby, hotel entrance, Bell Desk and luggage storage areas.
Prepare and submit daily/weekly payroll records and tip distributions.
Ensure that all pertinent information is documented in the log book daily.
Conduct performance appraisals of designated staff annually.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest's service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Ascertain departmental training needs and provide such training.
Direct performance of staff and follow up with corrections when needed.
Valid (state) drivers license.
Good driving record.
Has prior experience as Bell Person.
Thorough knowledge of hotel services and amenities.
Fluency in English both verbal and non-verbal.
Ability to compute basic arithmetic.
Provide legible communication and directions.
Act ambassador for the Guest Services and the Resort Property, also controls the overall work product of the Guest Services Department.
Ensuring sufficient amounts of welcome packets for guests
Van inspections at beginning of shift
Ensuring that staff takes complete and accurate phone messages for the Guest Service Representatives
Keep log book of daily check-ins
Responsible for ensuring a smooth check-in and check-out procedure
Coordinate the support staff and their daily responsibilities
Assist in overseeing scheduling of staff
Interact with departments and assist in solving situations for the front office departments.
Assist in overseeing the hiring, advising, coaching, disciplinary action and termination of team members.
Other duties may be assigned
No Supervisory Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
CERTIFICATES, LICENSES, REGISTRATIONS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Summary of Position:
Along with the other Bellpersons, the Bell Captain is responsible for representing the resort at the main entrance. They should enthusiastically greet arriving and departing guests according to resort standards. They escort guests to their suites, providing guests with a full orientation of the resort and the suite itself. They also assist departing guests with transport and storage of luggage. The Bell Captain is responsible for supervision of the Porte Cochere including all bellpersons.
Supervise the daily activities of the bellpersons
Manage the accurate and prompt delivery of all items to guest suites including, but not limited to, messages, newspapers, packages, laundry, and flowers.
Develop a complete knowledge of all resort amenities and general information about the resort including outlet hours, resort services, local attractions, function spaces, car rentals, etc.
Answer guest inquiries politely using a clear speaking voice.
Maintain front entries appearance including sweeping, dusting, window washing, planter grooming, etc.
Participate in resort training/development programs.
Perform administrative functions such as e-mail, logs, memos, attendance records, and other required paperwork
Ensure entire Bell Staff is adhering to Resort and departmental policies at all times.
Implementing departmental and Resort disciplinary actions when necessary.
Other tasks as assigned and/or needed by management.
Education: High School Diploma or equivalent preferred
Experience: Prior resort bell experience required.
Certificates or Licenses: Valid driver's license with a clean driving record. Motor vehicle checks will be conducted periodically.
Knowledge, Skills, and Abilities:
Ability to operate a bell cart
Considerable knowledge of the city and surrounding areas
Ability to memorize and perform resort standards and secret shopper standards
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.
Respond to and perform tasks as instructed by Front Office management.
Deliver/pick-up luggage to and from guest rooms.
Understand daily hotel operations and level of service.
Educated and familiar with local and area recreational, dining, and cultural activities and attractions.
Act as an ambassador for Hotel Terra & Teton Mountain Lodge.
Adhere to key control procedures.
Record/read all pertinent information in the logbook on a daily basis.
Maintain a clean and organized work area at all times.
Oversee lobby traffic and welcome/assist outside guests.
Maintain a professional, well-groomed appearance and attitude at all times.
Deliver newspapers, faxes, boxes.
Valet park – must be 25 years of age with a valid driver's license.
Support the Hotel Terra & Teton Mountain Lodge environmental commitments by having the knowledge, skills and values to be a leader in the global goal of "greening" the hospitality industry.
Watch for safety hazards and report them immediately.
Davidson Hotels & Resorts is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team!
The Bell Captain position functions as the lead bell person. This position trains and schedules staff; informs guests about all hotel facilities, their locations and hours of operation.
Less than three moving violations in the three previous years. No DUI convictions.
Must have current driver’s license where applicable.
Read, write and speak English fluently.
Ability to communicate effectively with the public and other employees.
Familiar with local area and attractions.
One year prior Guest Services/Bell experience preferred.
Valid CDL license where applicable.
EOE/AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hotels & Resorts is a drug free workplace. Pre-employment drug test, background check, and job assessment required.
Effectively and efficiently supervise the operation of the front drive staff to include Bell, Valet and Transportation services. To proactively assist guests with information and services including but not limited to check-in and check-out experience, valet parking, resort transportation and resort/local area information/recommendations. Provide positive leadership and motivation for Service Professionals. Increase guest satisfaction by providing and promoting genuine service experiences.
ESSENTIAL JOB FUNCTIONS
Conducts daily informational meetings (stand-up) with Service Professionals
Monitor Service Professional tasks and delegate additional responsibilities as needed
Reviews group resumes to ensure any requests are accommodated (i.e. luggage storage, room drop, transportation needs) and provide recap of each group to the Bell Services team.
Responsible for setting up and executing room drops
Monitors HotSOS work orders to ensure all guests requests are accommodated in a timely and efficient manner
Assigns tasks based on rotation and keeps accurate track of rotation
Efficiently dispatches transportation requests via radio
Supervises front drive traffic to include efficiently maintaining organization of vehicles on front drive as well as ensuring keys are collected for all unattended vehicles
Oversees valet operations to include proper completion of valet tags, vehicle inspections, vehicle inventory, parking safety and key box inventory and organization
Ensures professional appearance standards/uniform standards are adhered to by all Service Professionals during each shift
Responsible for the cleanliness and organization of the front drive, valet lot, convention loop and bell closet
Retains knowledge of and promotes all resort amenities, activities and daily/special event
Promotes use of guest name to deliver exception services to guests, members and fellow Service Professionals
Trains, develops and coaches department Service Professionals
Assists in the hiring and onboarding of new Service Professionals
Monitors Service Professionals' attendance to include, clock in/out times and break periods
Track Service Professionals' hours to manage labor costs
Creates department schedules based on business demands and Service Professional requests
Oversees cleanliness, maintenance, and fueling of front drive vehicles
Ensures compliance of all Service Professionals with company and departmental SOP's
Ensures proper storage and tracking of guests' luggage and general deliveries
Maintains inventory of departmental radios, luggage carts, umbrellas, etc.
Ensures proper use, cleanliness, and storage of luggage carts
Performs additional duties as required by Management and/or business demands
Candidates must be 18 years of age or older.
High School Diploma or Equivalent
2+ experience as Bell Services Supervisor at a high end Resort/Hotel preferred.
Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays, rotating schedules.
Be able to work in hot, wet, humid and loud environments for long periods of time.
Be physically able to lift, reach, bend, stoop, and able to lift objects weighing up to 60 pounds.
Be able to work in standing position for long periods of time.
Be familiar with local area and attractions.
Must have a valid FL driver's license with no more than 2 moving violations in the last 2 years.
Ability to problem solve and work well under pressure while still maintaining organization.
Speak, read and write fluently in the English language and use/promote proper verbiage.
Ability to operate both automatic and standard drive vehicles.
Basic/general knowledge of SMS property management system.
Welcome to the Morgantown Marriott at Waterfront Place, overlooking the picturesque Monongahela River in Morgantown, West Virginia. This beautiful, full-service Wharf District hotel boasts 207 well-appointed guest rooms and suites with an abundance of amenities, including luxurious bedding, free high speed wireless Internet, a beautiful indoor pool, state-of-the-art fitness center, on-site dining, spa services, room service, flat screen HDTVs, and much more. We opened as a Marriott hotel in May 2017, following a complete transformation of our building. We are pleased to offer a full service Starbucks coffee shop in our lobby, our signature restaurant, Bourbon Prime, as well as an incredible location near downtown Morgantown, West Virginia University, golf courses, local wineries and other area attractions. We offer over 50,000 square feet of modern, flexible meeting and event space, and are the perfect destination to host your conference, meeting, wedding or special occasion.
The purpose of a BELL CAPTAIN position is to assist guests into and out of the hotel, provide pickup and delivery of guest's luggage, and provide delivery of items to guests as requested.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensure all administrative duties such as transport logs and shift checklists are completed on a daily basis.
Greet guests in a pleasant manner, open car doors and entrance doors for arriving/departing guests.
Delivers flowers, packages and welcome amenities to guest rooms in a timely manner.
Receives inbound packages and shipments and coordinates the delivery of outbound packages for guests and associates.
Load and unload luggage carts and assist guest with tagging, storing and retrieving luggage.
Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, exercise room, etc).
Inspect guest's room to ensure it is in order and that supplies are adequate.
Explain features of the room including the operation of radio, television, in-room movie service, etc.
Communicate the hotel layout and surrounding attractions, destinations and directions to guest of the hotel.
Maintain current listing of local and area attractions, special events and activities.
Maintain and coordinate the efficient operations of the hotel's van service.
Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
Collect, polish and deliver shoes for the hotel's show shine service (if applicable).
Collect and deliver laundry/dry cleaning for the guests on a daily basis.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service to both internal and external customers.
Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
Asks for and offers help when needed.
Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
Takes responsibility for own actions.
Performs work with little or no supervision; works independently.
Can be relied upon regarding task completion and follow up.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- High school diploma or general education degree (GED); and one to three years related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. .
Ability to interpret and perform basic math functions.
Ability to interpret and perform basic computer and PMS system functions.
The work environment normally entails the following:
Exposure to outdoor elements, such as extreme cold or hot temperatures, precipitation and other conditions.
Moderate noise levels consistent with inside and outside environment
During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment.
Position is expected to:
Stand more than 2/3 of the time
Walk more than 2/3 of the time
Sit less than 1/3 of the time
Lift up to 60 pounds throughout the day.
Push / pull up to 120 pounds
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
Bell Captain (Flv)- Stex
Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.
Employees of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Rigor every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.
The Bell Captain manages the bell staff by setting duties, supervising daily performance levels and maintaining the highest level of integrity to our guests and staff. Bell Captains will be responsible for their shift's productivity, service standard expectations and employee engagement. The Bell Captain meets Caesars Entertainment high standards of quality and performs all duties in accordance with Caesars Entertainment policies within the realm of the Caesars Entertainment's Mission Statement.
The foundation of our service culture is based on team members acknowledging and greeting Guests and each other. We believe that everybody we encounter is our Guest – our co-workers are Internal Guests and lodgers are External Guests. This is known as the Everybody Greet Everybody (EGE).
ESSENTIAL JOB FUNCTIONS:
Consistently use the 10-5 rule. At 10 feet away, make eye contact with the guest and smile. At 5 feet away, extend a friendly verbal acknowledgement to welcome the guest.
Responsible for efficiently and accurately completing the arrival and departure of each guest.
Extends an appropriate closing for all interactions, providing the guest with a feeling of exceptional service.
Maintain energy and enthusiasm, willingness to serve, and consistently demonstrate property and company service standards for the duration of shift
Exhibits a sincere desire and compliance to all guest requests. Anticipates needs , proactively offers service/assistance, and offers personalized recommendations based on current events and offers without prompting
Proactively interact, respond to, and anticipate guest needs for service; inquiries regarding Hotel features, services, outlet hours, and room accounts through effective communication, guest assistance, direction, and information provided within company policies/guidelines in a courteous, professional manner. Projecting a positive and upbeat tone of voice, maintaining eye contact, smile, and positive body language.
Supervises handling of all tour group luggage; accounting for luggage counts and proper tagging and recording of luggage distribution.
Will demonstrate sense of urgency when assisting guests, maintaining a calm and composed look.
Maintains inventory of all printed supplies and notifies Guest Services Manager when orders are required.
When giving directions the Bell Captain will walk guest in the direction (at least 4 steps) requested instead of point. When an escort is not possible the agent should signal the right direction by stretching their arm and opening the palm of their hand.
Bell Captains will interact with technology tools in order to give a sense of sophistication for the service deliver. Tools such as but not limited to: Cellphones, Computers, Touch Screens, Self Check in Kiosks; tablets.
Train new employees in all aspects of Bell Services, overseeing the way the staff carries out guest services, transportation of luggage, answering of phones, and provides information on staffs' level of performance and training.
Opens hotel front doors, cab and limo doors for all entering and exiting guests with a warm greeting.
Must be able to maneuver in and around the Front Service and other Hotel, Casino, and Retail Areas providing guests with exceptional service.
Bell Captains will direct, manage traffic to maximize space on the front drive making for an enjoyable guest experience.
Assists guests in a polite, courteous manner when answering inquiries and ensures proper handling of Front Service phone calls when needed.
Bell Captains will manage and exemplify the front drive bell, door, taxi and limousine expectations at all times.
Two years previous experience as a Bell Person is preferred. Candidate must be able to lift heavy baggage up to 80 pounds. Minimum of three years customer service experience in a previous position, where the primary job duty is direct customer service, is required. Candidate must have the proven ability to provide courteous, friendly and efficient service. Must be able to get along with co-workers and work as a team. All candidates must present a well-groomed appearance.
Strong Interpersonal and communication skills. Proficient in a second language would be beneficial. Must be a self-starter with strong problem solving ability with minimal direction needed
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Candidates must be able to respond calmly in a crisis and in demanding situations, particularly when the situations involve customer or employee conflicts. Must be able to speak, write and understand English. Must be able to stoop and bend, as well as maneuver up and down stairs. They must be able to lift up to 75 pounds. They must be able to respond to visual and aural cues. Bell Captains must be able to make eye contact with guests, converse in English, SMILE for their full shift remaining upbeat and positive, field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results; listen and extend assistance in order to resolve problems.
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!