Bell Captain Job Description Sample
Supervises, trains, schedules and evaluates Bell Persons, Door Persons and Drivers ensuring that all procedures are performed to the hotel's standards. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors.Req ID:24612BRCity:SedonaEssential Functions:Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Maintain positive guest relations at all times.Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.Resolve guest complaints, ensuring guest satisfaction.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals.Ensure that the Bell Desk is attended at all times; that all posting positions are maintained.Ensure that sufficient staffing is present to meet the daily business demands.Document any late or absent employees.Schedule and assign staff breaks.Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, etc).Ensure staff's knowledge of hotel services, features and amenities.Assign specific tasks as they arise to the staff according to the rotation sequence.Answer Bell Desk telephone within 3 rings, using correct greeting and telephone etiquette.Document guest calls/requests for Bell Person assistance.Maintain security and accurate record of all guest room keys issued to Bell/Door Staff.Monitor and ensure that Bell/Door Staff perform their job functions to the hotel's expected level of service.Assist Bell/Door Staff whenever necessary in performing all job functions.Conduct a number of week formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff.Accommodate all guest requests in an accurate and efficient manner.Coordinate group luggage requirements.Prepare work orders for equipment repairs and distribute to Engineering.Monitor and maintain the condition of lobby, hotel entrance, Bell Desk and luggage storage areas.Prepare and submit daily/weekly payroll records and tip distributions.Ensure that all pertinent information is documented in the log book daily.Conduct performance appraisals of designated staff annually.
Perform job functions with attention to detail, speed and accuracy.Prioritize and organize.Be a clear thinker, remaining calm and resolving problems using good judgment.Follow directions thoroughly.Understand guest’s service needs.Work cohesively with co-workers as part of a team.Work with minimal supervision.Maintain confidentiality of guest information and pertinent hotel data.Ascertain departmental training needs and provide such training.Direct performance of staff and follow up with corrections when needed.Valid (state) drivers license.Good driving record.Has prior experience as Bell Person.Thorough knowledge of hotel services and amenities.Fluency in English both verbal and non-verbal.Ability to compute basic arithmetic.Provide legible communication and directions.Job Type:Full Time Property:L'Auberge de Sedona Area of Interest:Rooms & Operations Company Introduction:Two Roads Hospitality is a company with a vision. Our core values are the hallmark of everything we do.
Through all of our collections and each of our properties, they describe every guest, owner, team member and partner. With more than 40 years of success in the hospitality industry, Two Roads Hospitality was reimagined in 2016. Included in our portfolio are the Alila Hotels & Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie Hotels brands.
Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join our family.Property Introduction:L’Auberge de Sedona, A Destination Hotel, is situated on the banks of Oak Creek in the heart of Sedona’s famed Red Rock country. The property includes 88 luxury hotel rooms, a heated salt water pool and gym, and L’Apothecary Nature Spa, offering treatments inspired by the beauty of the area. Cress on Oak Creek and Etch Kitchen & Bar are the property’s two on-site culinary options, showcasing locally-sourced ingredients and captivating flavors. We are looking for team members who are entrepreneurial, self-motivated individuals who thrive in environments where they are empowered to provide immersive and real experiences.State:ArizonaType of Position:Entry Level ManagementBrand:Destination Hotels
Location Corpus Christi Hotel Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel. The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match. Job Description To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations. Responsibilities
Use friendly and appropriate expressions when engaging guests
Be fully acquainted with the different points of interest
Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
Ensure that the public areas, bell closet are maintained, clean and tidy
Follow-up with guest complaints to ensure that any problems are resolved
Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areas
Utilize bell carts effectively and with caution
Ensure the floor is covered 100% of the time, including the Front Desk
Direct guests to the Front Desk or meeting rooms
Call taxis and/or shuttle for guests as needed
Assist, retrieve and load luggage for guests
Notify the Front Desk and Guest Services of VIP arrivals whenever possible
Engage in conversation with as many guests as possible
Attend all designated staff meetings and training sessions
Complete all tasks assigned by manager
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Qualifications
Excellent customer service skills
Must have strong communication, presentation, training and organizational skills
Maintain a professional business appearance, attitude and performance
Must be able to work a flexible schedule including weekends and holidays
Candidates must be able to speak fluent English Refer this job to a friend Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Requisition ID2018-21464 # of Openings1 Category (Portal Searching)Front Office Operations
Bell Captain - Denali Park Village
Overview: Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at http://www.facebook.com/aramark and Twitter at http://www.twitter.com/aramark . Aramark’s leisure group specializes in lodging, recreation, conference centers and meeting services. The scope of our operations includes lodging, conference and meeting space, houseboats and other marine activities, retail merchandise, casual and fine dining experiences, and interpretive tours in some of this country's most pristine protected lands and national parks. We have been active partners with the National Park Service for over 20 years, providing high-quality visitor services in numerous locations across the United States. We are one of the nation’s leading managers of conference centers with a strong focus on customer experience. We are considered a premier provider of professional services by clients and competition alike, committed to providing high-quality recreation, hospitality and authentic experiences to clients and visitors from all over the world.
Responsible for direct supervision of all Bell Staff. Responsible for the accurate and timely delivery and pickup of large quantities of luggage to and from rooms and the train depot on a daily basis while maintaining excellent customer service standards. Available for courtesy driving guests and Front Desk requests as needed. Must understand and speak English fluently.
Speak English fluently
Lifting and carrying luggage weighing 50 or more pounds up to 50 yards
Lifting and carrying luggage weighing 50 or more pounds up and down at least one flight of stairs.
Tagging and checking luggage in the luggage check
Courtesy driving guests when needed
Delivering items to guestrooms
On call for front desk needs
Driving luggage to and from train depot, bus stop, etc.
Handling guests who have lost luggage in a diplomatic manner
Supervise up to 15 bell staff at one time.
Report to work in proper uniform.
Maintain positive attitude in high stress situations.
Other duties as assigned S
tatus and Scope:
- Reports to Front Office Manager
At least 21 years of age. Valid driver’s license issued from a US State or Territory. Carry up to 50 lbs and carry over large distances. No more than 1 moving traffic violation within the past 3—5 years. Position requires you to drive company vehicles. Company policy states that you must be 21 with a clean driving record and pass DOT qualifications to drive company vehicles.
- Calculator, telephone, computer, Company motor vehicles
- Little or No Travel (10%)
- HEAVY - Lifting 100 pounds maximum with frequent lifting and/or carrying objects up to 50 pounds Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran
Captain Bell (190225) - IC Buckhead Atlanta Hotel
Do you see yourself as a Bell Captain ? What's your passion? Whether you're into tennis, shopping or gardening, at IHG we're interested in YOU.
At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. Our Hotel:
InterContinental Buckhead is one of Atlanta’s established Mobil Four Star luxury properties located in the heart of the prestigious Buckhead neighborhood. InterContinental Buckhead Atlanta is a stately and sophisticated hotel that offers premier travel experience with 422 guest rooms, 31,000 square feet of flexible event space including our lavish ballrooms which can host up to 850 guests for a seated dinner and 1500 for a convention, conference or reception. Enjoy local southern-inspired cuisine at Southern Art restaurant, serving breakfast, lunch and dinner inspired by our acclaimed celebrity chef restaurateur and cookbook author Art Smith.
Meet friends and colleagues at Bourbon Bar and sip your way through our 70 hand selected craft bourbons. Or enjoy a workout in our fitness center or a swim in our outdoor saltwater pool. Pamper yourself in our newly-renovated Jurlique Spa at InterContinental Buckhead Atlanta where we combine our expertise in growing and crafting pure and effective skin care with holistic therapies from around the world.
Visit our website at: http://www.intercontinentalatlanta.com at http://www.intercontinentalatlanta.com/ This position will assist in supervising the Bell Services function, transport luggage to and from guest rooms and answer phones. The role may secure, tag and store luggage as required, as well as inspect the cleanliness of the hotel entrance, bell desk, luggage room and hotel vehicles, if applicable.
Qualifications Requirements include a High School diploma or equivalent, plus one year customer service experience including some supervisory training/experience preferred. This job requires ability to perform the following: carrying, pushing, or lifting items weighing up to 100 pounds.
You may be required to work nights and weekends. In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.
Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Job:Front Office Management
This is a full-time position that requires full flexibility. Valet experience is required along with being capable of lifting 25 to 50 lbs. This is a tipped position and benefits are available!
- Pass a drug screening
- 2 professional references
- Clean driving record
- Arrive at work on time (shifts may include weekends and holidays)
The Bell Captain manages the Bellmen and Valet team by setting work schedules, assigning duties, tallying daily tip pools, directing traffic in the front drive and supervising their day-to-day work. This includes calling bell staff to the front desk for service and overseeing the way they carry out guest services, from transporting luggage to answering guest questions and fulfilling requests.
This is a full-time position that requires full flexibility. Valet experience is required along with being capable of lifting 25 to 50 lbs. This is a tipped position and benefits are available!
Pass a drug screening
2 professional references
Clean driving record
Arrive at work on time (shifts may include weekends and holidays)
Bell Captain- Hilton Fort Lauderdale Beach Resort
A Bell Captain is responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Bell Captain you would be responsible for supervising Bellpersons, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet and escort arriving and departing guests to and from their accommodations + Retrieve and transport guest luggage + Inspect guest rooms and acquaint guests with these rooms and their features + Respond to guest inquiries and requests in a timely, friendly and efficient manner + Organize and store luggage, as needed, according to guidelines + Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward + Recruit, interview and train team members + Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events + Assist in the maintenance, appearance and functionality of equipment What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
Quality + Productivity + Dependability + Customer Focus + Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job:Guest Services and Front Office
Title:Bell Captain- Hilton Fort Lauderdale Beach Resort
Job Description: "For internal applicants, the internal posting period for this position is 1/14/2018 through 1/21/2018."
Job Functions: * Responsible for assisting guests with their luggage during check-in or check-out
Valet parking for outside guests at breakfast, lunch, dinner, or parties
Advising guests of various conditions of travel
Assisting guests with road maps and directions to various attractions in the Hershey area
Assisting with overnight guest valet parking and coordinating valet billing and inventory of cars
Receiving and delivering packages for various departments of the Lodge
Policing area around the main entrance of the Lodge
Greeting and directing guests near front drive
Maintaining cleanliness of main entrance and front drive; and reporting any maintenance or safety problems
Maintaining a neat and orderly appearance at all times; performing other duties as may be assigned by the Bell Captain or Guest Service Manager.
* Must be at least 18 years of age or older.
Must have a valid PA driver's license and verified good driving record.
High school education or equivalent is preferred.
* Previous work experience helpful.
- Friendly, courteous, hospitable attitude toward guests required.
Working Conditions: * Must be able to work varying shifts between 6:00 am and 12:00 pm based on operational needs, including weekends, weekdays and holidays.
Must be able to lift 35 pounds.
Ability to stand, walk, lift and bend for majority of shift.
Ability to work in varying temperatures.
This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet schedule requirements, which will most likely require evening and weekend hours.
Hershey Entertainment & Resorts is an Equal Opportunity EmployerLocation: Hershey Lodge
Interest:* Guest Services/Front Office
Type:* Fulltime (Benefits Eligible)
Hourly Wage:* $6.41 + tips
Opportunity: Bell Person Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. Potential Career Path Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager Essential Job Functions
Load and unload luggage carts.
Tag and store luggage.
Escort guest to hotel rooms.
Provide an overview of guest room, hotel services and amenities.
Make deliveries to guest rooms.
Assist guest with room changes.
Stock pantry when necessary.
Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
Perform house attendant functions when staff shortages occur.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Ensure overall guest satisfaction.
Perform other duties as requested by management. Position Requirements
High School diploma preferred.
Previous customer experience required or equivalent training. Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching. Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets. Join the Legacy of Strength! Hersha’s legacy is built upon a strong foundation of core values: honesty, communication, community, personal growth and achievement. Hersha’s rapid growth, focus on associate development and its commitment to serve our guests, our associates and the local communities we work in, combine to make Hersha associates the strongest in our industry. Serve. Stretch.Succeed. Hersha believes if you serve our guests, your fellow associates and our local community, stretch yourself on the job and take advantage of many promotional opportunities, you will ultimately achieve professional success. As we grow, you grow. ID: 2017-16918 UltiPro Location Description: 3925 Collins Avenue Miami Beach Florida 33140 US External Company Name: Hersha Hospitality Management, LP External Company URL: www.hershahotels.com
Bell / Valet *Winter Position*
Lodging Department: 062 - Lodge at Snowbird Category: Winter Positions Salary: 9.4 - Apply To This Job Return To List Job Description $9.40+Tips Must be 21+ with a clean driving record Purpose: Under the direction of Bell Captain Assists guests with luggage and transportation needs.
Monitors bell storage. Shuttles guests around resort in company vehicles. Parks and retrieves guests’ vehicles, answers guests’ questions, and directs traffic.
Position Functions / Areas of Responsibility 1. Escort incoming hotel guests to rooms and assists with luggage. Ensure that luggage are safe and not left unattended.
Ensure that luggage is placed in the trolley properly and handled with care. Deliver luggage to guests’ rooms within 15 minutes of guests’ arrival. When rooming a guest, luggage should be placed on luggage rack.
After rooming, should offer further assistance including points of interest and entertainment attractions. Explain features of room, such as operation of radio, television, housekeeping service, refreshment center, room safe and heat control. 2. Arrive at the guest room to collect luggage within 8 minutes of the guest’s call when the guest is departing.
Understand and adhere to procedure of master key usage. 3. Be visible and available in the lobby to assist guests when required. Ensure guest name usage whenever possible.
Maintain eye contact with guest. Assist in keeping the work area neat and clean. Provide valet service for guests by parking and retrieving vehicles and directing traffic. 4.
Answer the telephone within 4 rings with a clear and audible greeting, and close the conversation with a pleasant final remark. Keep record of calls for service (check-in, check-out, miscellaneous). Assist in accurate maintenance of bell desk log sheets. 5. Consistently demonstrate personal guest service excellence.
Be an ambassador for the hotel when in contact with guests. Maintains a high level of professionalism in all aspects of job performance. 6. Responsible for shoveling snow and salting walkways and parking areas.
Assisting with lot clearings as necessary. 7. Travel: Occasional trips to Salt Lake Valley. Interactions 1.
Direct and continuous contact with guests. 2. Direct and continuous contact with co-workers, management, and other departments. 3.
Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.
Education & Experience Requirements 1. High School Diploma or equivalent required. 2. 6 months of job-specific work experience with demonstrated competence. Specific
Must be at least 21 years of age. 2. Valid Driver License w/ Clean MVR. Skills & Knowledge Technical:
Able to read, write, and communicate through speech. Able to use arithmetic with accuracy in counting, adding, subtracting, multiplying, and dividing. Administrative: Must be reliable, mature and able to work with minimal supervision.
Requires some exercise of judgment within policy guidelines and without supervisory approval. Requires some problem solving and initiation of activities within job description and responsibility limitations. Requires strong understanding of other Snowbird operations.
Should be willing to accept responsibility for own actions. Working Conditions Work Schedule: 1. Shifts vary, may be early morning or late evening, holidays, depending on business levels.
Must be prepared to stay overnight if necessary on occasional times of road closures. 2. May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
Must be able to lift 75 lbs. 2. Must be able to stand for long periods of time. 3.
Must demonstrate ability to bend, kneel, handle, reach, grasp and perform repetitive motions. 4. Must possess the ability to work fast and efficiently under pressure. 5. Work is outdoors and requires constant exposure to cold and other extreme weather conditions. 6.
Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise. 7. Other/Additional: May experience some stress due to periodic guest relations, also during high-occupancy periods.
Position requires an outgoing and friendly personality. Must have the ability to work in a flexible and high-volume environment. Needs the ability to make decisions quickly on guest and employee issues.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. *All job opportunities at Snowbird Ski & Summer Resort require the ability to comply with our Professional Appearance, Drug & Alcohol, and Employee Conduct Policies. Apply To This Job
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