Blood Donor Unit Assistant Job Description Sample
Blood Donor Technician - Donor Operations
The section of Blood Donor Operations provides collection services of whole blood, plateletpheresis, granulocytes, autologous and therapeutic units.
We are the second largest collection facility in the city of Houston. We collect approximately 30,000 units of blood per year through our mobile and fixed site collection activities. We host over 500 collection drives throughout the greater Houston area. We also have two fixed sites in the Texas Medical Center which makes donating convenient.
JOB SPECIFIC COMPETENCIES
Performs all Donor Operations Processes according to Standard Operating Procedure (SOP).
Remains knowledgeable of all policies, procedures and protocols.
Reports any requested donor results, reactions, and adverse events according to SOP.
Ensure quality control data is accurate, complete, and documented accordingly. Adheres to all safety and regulatory guidelines.
Manages all customer service interactions with diplomacy, actively facilitating resolutions to problems and addressing the needs of clients both internal and external.
Embraces the roles and responsibilities of the Customer Service Program.
Ensures all encounters, verbal, written and silent (body language), with internal and external customers
are professional and respectful.
Participates in procedures, policies and tools to enhance donor environment functioning while ensuring a positive experience for all involved.
Utilizes the ten foot rule greeting everyone in a professional and respectful manner.
Provides feedback when deficiencies or discrepancies in process performance are observed. Offers recommendations for process improvement.
Ensures individual competency requirements are maintained including required licensures and
Other duties as assigned
High school diploma or equivalent. Six months phlebotomy experience in a clinical laboratory or blood center. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Lab Assistant, Phlebotomist - Blood Donor Center - Part Time 10 Hour Days
Blood Donor Center Lab Assistant, works in the Donor Center laboratory, collection site and mobile drives under the guidance of a CLS, Nursing Supervisor or Manager. Duties and responsibilities includes collecting, labeling, preparing, and shipping blood, plasma and other components for transfusions, performing quality control and preventive maintenance in accordance with cGMP (current Good Manufacturing Practices). In addition, Blood Donor Center Lab Assistant interacts with the public, involved in recruiting, conducting interviews and testing samples to screen potential donors.
High School Diploma required. Associate degree is highly preferred.
Must have completed education and training towards California CPT (Certified Phlebotomy Technician ) certification.
1 year experience in laboratory or related field preferred. Experience in Blood Donor Center highly preferred.
Knowledge of phlebotomy procedures and medical terminology. Ability to understand, follow and successfully perform duties, including whole blood collection in accordance with administrative and clinical policies, regulations and procedures.
Ability to speak, read, write and understand English. Bilingual English and Spanish preferred.
Excellent customer service skills
Knowledge of basic computer skills including Microsoft Office applications
Must be able to commute with personal vehicle. Ability to adjust to fluctuating workloads and schedule adjustments (Monday-Sunday, day and evening shift, and Holidays) and work outdoors 90%- 100% of the time with potential exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and moving vehicles
Current California CPT certification required.
Current BLS certification.
A current valid driver's license and good driving record is required.
Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at firstname.lastname@example.org. Inquiries will be treated as confidential to the extent permitted by law.
Read USC's Clery Act Annual Security Report
Required Legal Notices
Certain positions are subject to background screening
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
Registered Nurse II - Blood Donor
Every Skill. Every Effort. Everything We Have.
When the work you do every day has a crucial impact on the lives of others, every effort, every detail, and every second matters. This shared culture of passion and dedication pulses through Cedars-Sinai, and it's just one of the many reasons we've achieved our fourth-consecutive Magnet designation for nursing excellence.
From working with a team of world-class healthcare professionals to using state-of-the-art facilities, you'll have everything you need to do something incredible—for yourself, and for others. Join us, and discover why U.S. News & World Report has named us one of America's Best Hospitals.
Cedars-Sinai Medical Center, Blood Donor Center has an opening for Registered Nurses in our Blood Donor Center.
The Registered NurseI acts as charge nurse both in-house and on mobiles, schedules daily staffing assignments, directs and coaches staff as needed, assures staff is following policies and procedures accordingly and conducting themselves in a manner that represents Cedars-Sinai, initiates and investigates variances, participate in special projects as required. In addition, Registered Nurse ll must be able to perform donor phlebotomy (whole blood and apheresis), donor health history and physical assessment, address donor reactions and complaints, and demonstrate great customer service skills and knowledge of regulatory requirements. This position requires traveling to mobile blood drives in the greater Los Angeles area.
Note: All External Hires must successfully pass a background check, a prohibited substance screening, and a pre-employment physical.
#LI-Nursing Qualification Requirements/Preferences:
Education Certifications/Licensure Experience Physical Abilities Educational
California RN license, American Heart Association BCLS required.
Previous experience in a blood donor donation, leadership experience preferred. Excellent command of the English language and excellent customer service skills required. Must be knowledgeable of cGMP's required by the FDA in blood collection facilities.
Physical Demands: (e.g., lifting, standing, walking)
Constant walking and standing. Must be able to lift 25-30 lbs. and to access donor collection and therapeutic apheresis equipment.
physical ability and perceptive acuity to satisfactorily perform all direct and indirect patient care functions.
Able to stand for long periods and be able to access apheresis equipment and instruments.
Must be able to respond to a variety of auditory and visual alarms
Have you updated your profile lately? If not, please click "Edit Profile" link at the top of this page. Submit to Position Email A Friend
Submit to Position
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concern
Temporary Sales Support Admin, Blood Donor Recruitment
1.Confirms all information regarding blood drives with blood drive coordinators/blood drive sponsors and communicates details (refreshment requests, hold dates, hours of operation, staffing, directions, volunteer needs, collateral materials needed, special equipment and cancellations) to production planning staff to help ensure success of the blood collection effort.
2.Serves as a liaison between the customer and the appropriate staff. Handles customer inquiries and requests in a professional, courteous, helpful and timely manner.
3.Using approved templates and/or campaign materials, may localize blood drive collateral (posters, flyers, table tents, paycheck stuffers, etc) to include location, date, time, goal, etc. Provides review and initiates applicable follow up for the Print Cost Model and exceptions process.
4.Prepares and maintains all account files including correspondence, operational records and customer surveys to ensure accurate documentation of blood drive activity.
5.Sends blood drive confirmations to blood drive coordinators/blood drive sponsors and ARC Chapters on an annual, semi-annual and/or quarterly basis. Sends thank you notes to customers to help ensure the prospect for future customer activity with ARCBS.
6.Handles all inside sales support for assigned Recruitment District team. Includes management of the donor pre sign up process, CRM Status Report review, and DRMS Condensed Report review with Reps for accuracy. May manage High School scholarship tracking and check requests.
7.Assists team in Hemasphere data integrity.
8.Assists in orientation for new Account Specialists and/or new Account Managers.
9.May manage inventory and distribution of donor premiums/giveaway items.
10. Perform other related duties as necessary.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.
Scope: Within guidelines, plans own work in support of priorities determined by department management. Utilizes various software applications to produce high quality reports, presentations or other documents.
Associate's degree in business, marketing or combination of education and related experience required.
Minimum two years of experience in an office setting with extensive customer contact required. Basic knowledge of computer office products, word processing, spreadsheet, database and presentation applications highly desirable. Must possess outstanding organizational and communication skills.
Effective problem-solving skills in managing multiple priorities. A current valid driver's license and good driving record is required.
The duties are representative of the essential functions of the position. Physical requirements are those present
in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs.
May be required to travel to sites throughout the region to meet with potential donor groups. Evening and/or weekend work may be required. Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site.
Therefore the work site may determine the exposure level to be greater than or less than the below stated level. This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needlesticks or performance of or assistance in first aid.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.
Blood Donor Center Rn-1
Laboratory - Blood Bank Donor Room
MAGNET DESIGNATED COST CENTER
Hours: Part-Time (0.5 FTE) 40hr/2wks; Monday- Friday; hours between 6:00AM - 9:00PM; No holidays
This position is located in Lancaster, PA.
ATTENTION: Please be aware that, if you are an external applicant, you may need to complete an online assessment as part of the hiring process. This assessment will be sent to the e-mail address that you included in your application. Please note: Some e-mail accounts may receive the assessment e-mail in their junk/spam e-mail. This assessment must be completed within 5 days of receiving it. For more information regarding the assessment, please click HERE.
Processes and evaluates prospective donors; performs donor phlebotomies and aids in donor recruitment. Prepares blood components from donated blood. Patient care includes care to patients in the following age groups: neonatal (birth to 30 days), pediatric (30 days through 12 years), adolescent (13 through 18 years), adult (19 through 64 years), and geriatric (65 years and above).
FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
Serves as Primary RN for donor and patient care at the Donor Center and at all community blood drive sites handling onsite donor populations of 30-60 people in number. Triages multiple blood donor reactions and directs medical care as needed.
Assigns, delegates and oversees other employees and clinicians to provide patient care at all community and fixed-site locations utilizing care plans, adverse reaction protocols and provides medical oversight liaison activities on behalf of the Blood Bank Medical Director while onsite.
Administers post-phlebotomy care and performs patient assessments during donor vasovagal and adverse reaction situations. Provides all primary supportive care until EMS or patient/donor transfer arrangements are made from the donor site.
Collects patient and donor comprehensive data pertinent to the care of the donor or patient including medical history and pre-existing conditions. Interprets patient data for other clinical staff.
Provides leadership to other team members and is primary contact at community blood drives to maintain effective processes at the Donor Center and Community Blood Drive sites for a safe donation environment, maintenance of FDA requirements, staff assignments and effective workflow for pre-donation, donation and post-donation events.
Adjusts staff schedule onsite and directs additional staff to site during periods of high volume and donor care acuity in conjunction with the Donor Center Supervisor.
Assures that current Good Manufacturing Practices (cGMP's) are maintained and implemented at all blood collection/manufacturing locations. Responds to FDA or other regulatory agencies when onsite.
Completes LIS computer registration of donors and patients, checking all pertinent data for accuracy and interpreting donor deferral criteria for donor acceptance or rejection.
Performs physical examination of homologous, autologous and directed donors, and evaluates patient and donor medical history according to AABB, FDA, and CAP laboratory guidelines.
Performs and maintains excellent donor phlebotomy skills including verification and manufacturing checks for all blood product containers, labels and specimen collection tubes. Monitors donor for post-phlebotomy vasovagal and adverse reactions for immediate care.
Performs therapeutic phlebotomy and donor apheresis procedures in the donor center or hospital in accordance with physician's order and under the Blood Bank Medical Director's approval.
Performs donor plasma apheresis and platelet apheresis on apheresis machines following AABB, FDA and CAP regulatory guidelines. Performs appropriate manufacturing of products from these procedures.
Develops and writes donor qualification and suitability procedures in accordance with FDA and other regulatory agencies. Verifies that donor qualification procedures are accurate and current for the department.
Monitors and replenishes stock of materials.
Performs routine maintenance, cleaning and decontamination of equipment and work surfaces and performs performance verification of donor scales and analytical instruments.
Assists Donor Recruiter in donor recruitment and telephone/recruitment communications for the department. Recruits apheresis plasma and platelet donors as needed.
Provides transportation for self to community blood drives while assuring planned transportation of products from collection sites occur according to courier schedules and adjusts as needed.
Acts as a consultant to staff for medical interpretations related to the donor deferral registry and prior exclusion records based on infectious disease testing, standard operating procedures and FDA guidelines.
Performs, evaluates and records QC parameters according to established control limits. Reports and provides action to all out-of-range situations.
Evaluates special donor candidates and other assignments as needed. Evaluates post donation information (PDIR) for FDA reportable events.
Other duties as assigned.
Current licensure as a Registered Nurse, issued by the PA State Board of Nursing.
Bachelor of Science in Nursing (BSN) preferred. If this is a Magnet designated RN position, BSN or higher level nursing degree will be required by 12/31/19.
One year phlebotomy, blood center collections, dialysis or apheresis experience- preferred
Bachelors of Science-Nursing
Apheresis Specialty Nurse- Blood & Donor Service, PD, Days
Reporting to the Nursing Manager, this position is responsible for the planning and delivery of family-centered patient care utilizing the nursing process: assessment, diagnosis, planning, implementation, and evaluation. Responsible for directing and coordinating nursing care for blood and apheresis donors and patients undergoing apheresis based on established clinical nursing practice standards. Collaborate with patient/family/blood donors and other professional disciplines. Create a partnership to ensure effective and efficient patient care delivery for the achievement of mutually desired patient outcomes. Support the organization's vision and mission. Promote and provide excellence in nursing care.
2 years acute care nursing experience
Graduation from an accredited school of Registered Nursing; Bachelor of Science degree in Nursing (BSN) (effective on all offers made after November 1, 2015)
Basic Life Support (BLS)
Pediatric Advanced Life Support (PALS)
Knowledge of and ability to provide appropriate family-centered patient care based upon age appropriateness and cultural and spiritual needs
Excellent customer satisfaction skills
Effective communication skills
Ability to prioritize and complete duties in a timely and organized manner
Ability to work collaboratively and in a positive manner with others
Ability to prepare timely and accurate documentation and reports
Ability to perform work according to CHOC policies and procedures, professional standards of care, and applicable laws
Demonstrate flexibility and creativity in response to unexpected changes in work load/staffing
Ability to set goals and judge results in accordance with the highest standards; care with sensitivity and respect; advance care through development of new ideas and technology; promote teamwork to achieve CHOC?s mission; and understand and exceed customer expectations
- 2 years experience in the clinical specialty of apheresis, including whole blood and donor apheresis collections, and therapeutic apheresis
Pediatric acute care nursing experience preferred
Senior Donor Recruiter / 40 Hours / Day / BWH Blood Donor Center
GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Kraft Family Blood Donor Center Senior Donor Recruiter is solely responsible for the cultivation, recruitment, and retention of drive sponsors and donors for the purposes of achieving mobile blood collection targets. The Dana-Farber / Brigham and Women's Hospital Senior Donor Recruiter – the traveling extension of the Kraft Family Blood Donor Center, accounts for the majority of the whole blood collections of the Kraft Family Blood Donor Center and conducts over 200 blood drives annually.
This requires attention to detail, being able to exercise discretion and good judgment when scheduling blood drives, as this affects not only the Senior Donor Recruiter but also requisite staff needed to collect blood. In addition, coordination and collaboration with the BWH Blood Bank is key to the success of the Mobile Specialist.
The Blood Bank is heavily reliant upon the Senior Donor Recruiter for the majority of the blood collected by the Kraft Family Blood Donor Center. It is the responsibility of the Senior Donor Recruiter to manage their own portfolio of blood drive sponsors and the Blood Mobile Drive schedule, while maintaining balanced work and collection load.
They shall independently plan their own work, set priorities, analyze work load and drive schedules to deliver requisite donors needed for the Kraft Family Blood Donor Center to meet targets and goals. In addition, they will assist in presenting at team and department meeting monthly, and presenting to the public as needed.
Accuracy in all phases of mobile drive coordination, donation, and the collection process must be followed to maintain the safety, purity and potency of the blood supply.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1.Create, plan and execute effective strategies to cultivate new and retain existing drive sponsors to meet projection and collection targets
A. Educate, train and follow-up to retain prospective and current drive sponsors to ensure successful blood drives
B. Contact current and potential sponsors by various communication methods to acquire and retain donor groups and donors
C. Provide educational and marketing support as needed
D. Collect, maintain, and provide data analysis, feedback, and reports of drive sponsors and mobile collections
E. Contribute and assist in marketing campaign development
F. Collaborates with communications/marketing teams at both Dana-Farber and BWH to ensure promotion of Bloodmobile activities (on-line drive calendar, content on websites, etc.) to be included in established communication channels.
G. Writes and identifies content for the KFBDC monthly newsletter.
2.Plan, oversee and coordinate all aspects of blood drive logistics
A. Collaborate with Lead Mobile Operations and sponsors to facilitate adequate time for site checks, distribution of marketing materials and staff parking needs
B. Communicate clear and accurate written information to all team members involved with the recruitment, planning and execution of each drive.
C. Work with the drive sponsor to determine any permits, contracts/service agreements, and/or insurance needed along with the responsible parties, entails to be included in any documentation, locations and posting of permits for both parking and on the Blood Mobile.
D. Ensures that the drive has an adequate number of donor appointments to ensure positive returns for each event. Works actively with drive sponsors to maximize potential donor subscription to each drive.
E. Collaborates with Donor Center management team to ensure all operational aspects of drive are communicated to ensure staff coverage of blood drives is optimized for each event.
3.Supports coverage of the Front Desk at the Kraft Donor Center and Blood Mobile as needed.
A. Knowledge and use of Donor Center software, Hospital EMR and other approved software and programs as trained and appropriate
B. Perform Donor Center duties as needed. These include but are not limited to: assisting donors, patients and the public, answering phone calls and emails, and actively engaging in any training and development of new Donor Center team members
4.Serve as the back-up coordinator for the Donor Center Recruiters and provide resources needed to conduct a Donor Center blood drive
5.Adheres to the hospital code of conduct and standards for professionalism. Maintains an effective working relationship, and works collaboratively with supervisors, senior technologists, co-workers and other hospital employees.
6.Employs effective customer service when dealing with donors, patients, the general public and staff.
7.Performs other general duties, which relate to donor recruitment.
8.Complies with all hospital safety requirements. Is knowledgeable about hospital policies concerning fire drills, OSHA regulations, hazardous waste management, chemical hygiene plan, and radiation safety. Work is done in accordance with the departments SOP's and cGMP.
1.Bachelor's degree or equivalent work experience.
2.Demonstrable experience of successfully working independently and collaboratively.
3.Previous professional sales or recruiting experience desirable.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1.Excellent customer/donor/patient service
2.Excellent organizational, and planning skills
3.Strong verbal and presentation skills
4.Strong data analysis and software skills
5.Ability to work independently and collaboratively
1.Works either from home or the Blood Donor Center, Blood Bank or in other locations. This includes working at various blood drive site locations and special events.
2.This position will gain, maintain and abide by established guidelines and policies of the department and all regulatory agencies. This position must perform calmly under pressure while delivering the highest level of customer service.
3.Evening and weekend hours will be required to meet the needs of the department.
Unit Director (Rn) - Mario Lemieux Center For Blood Cancers (Oncology)
Job Title: Unit Director (RN) - Mario Lemieux Center for Blood Cancers (Oncology)
Job ID: 619223
Hours: 8:00 am to 4:30 pm
Shift: Day Job
Facility: UPMC CancerCenter
Department: Lemieux HBC
Location: 5115 Centre Avenue, Pittsburgh PA 15232
UPMC Hillman Cancer Center is currently hiring a Regular Full Time Unit Director (RN) to lead the Mario Lemieux Center for Blood Cancers Outpatient Medical Oncology team at the Hillman Cancer Center in Shadyside/Pittsburgh, PA.
This position will work a regular Monday through Friday daylight schedule and will be responsible for complete oversight of a large medical oncology group including both clinic and treatment room care of patients
The Mario Lemieux Center for Blood Cancers can be found on the fourth floor of Hillman Cancer Center in Pittsburgh's Shadyside neighborhood. They offer:
The latest stem cell therapies and blood cancer treatments.
New patient consults.
Acute and long-term post-transplant outpatient care.
Groundbreaking clinical trials.
The Unit Director maintains the operational health of the clinical area, effectively managing financial, human resources, administrative, and clinical concerns as required to ensure the success of the unit. Unit Directors seek to create a workplace environment conducive to open dialogue and exceptional nursing practice, and proactively raise standards in patient care and safety through unit-based quality improvement initiatives. An experienced clinician with strong problem-solving skills, the Unit Director uses research and evidence-based practice to identify clinical problems and improve patient outcomes.
As Unit Director, you will collaborate with the medical staff and senior management to set goals and priorities, design action plans for improvement, and implement practical changes. You will maintain 24-hour accountability for the leadership of your unit, acting as a trusted mentor to your own staff while also serving as a key representative of the hospital both internally and externally.
The Unit Director is a valued step in the UPMC nursing career ladder, with opportunities for continued growth and advancement into senior leadership.
Collaborates with medical staff to monitor patient outcomes; set clinical quality priorities, recommend and implement professional improvements and initiatives and implement unit based patient safety initiatives. Monitors dashboard indicators and quality in unit/department to meet organizational goals and develops action plans to address specific concerns and improve quality. Utilizes research and evidence-based practice to support improvement in clinical care. Shares learning from improvements with other units and/or spreads across the business unit or system. Analyzes nurse and patient satisfaction outcome data and develops action plan to address as needed. Supports and encourages involvement of staff nurses in the development and implementation of evidence based practice and quality improvement initiatives.
Demonstrates the ability to create a shared vision applies critical thinking skills and utilizes financial and quality data and conceptual knowledge in the development of the department vision and operational plan. Involves staff and key stakeholders in the development of a vision for the unit/ department within a shared governance model of practice. Orchestrates complex change and acknowledges the psychological transition on self and others. Involves stakeholders and experts in planning, designing, and redesigning change. Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one/s own behavior to accommodate tasks, situations and individual involved. Supports staff during times of difficult transitions. Demonstrates ability to influence the external environment through participation in professional and advocacy organizations.
Develops and maintains productive working relationships internally and externally by building teams and relationships through mentoring and modeling uplifting and positive communication. Resolves and manages conflict effectively and in a timely manner. Extends trust by acknowledging the contributions of others; listens first, creates transparency in communications, confronts reality, and clarifies expectations. Cares for patients and self by planning a department work schedule in collaboration with team members that supports safety, appropriate worked hours, and a healthy lifestyle. Conveys information and ideas clearly through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Coaches staff on cultural diversity and addresses workplace horizontal violence and impairment. Creates an environment which recognizes and values differences in staff, physicians, patients, and communities.
Establishes a culture of caring by promoting decisions that are patient centered and within the framework of Relationship Based Care, using the nursing process that meets the clinical, psychological and spiritual needs of the patient, family and staff. Ensures that nurses practice in accordance with established Clinical Standards of Performance as defined by organization, system, professional and regulatory organizations. Applies national best practices and uses evidence based practice to build a culture of excellence in patient care. Promotes interdisciplinary partnership and consultation of hospital staff and health care team through participation in committees and related activities to ensure appropriate care and services for patients and families. Sets clinical, financial, and human resources priorities for improvement in concert with organizational goals. Demonstrates sound fiscal responsibility in the development and management of the department budget and holds staff accountable for the efficient use of resources including but not limited to managing flexible staffing patterns to meet patient care needs.
Sets high standards of performance for self and others by imposing standards of excellence and development of inquiry skills that are innovative, optimistic, and supportive of professional growth. Creates developmental paths and plans for staff to increase the expertise and caliber of staff. Initiates innovation in staff development, clinical orientation, continuing education, and supports specialty certification. Develops a best practice climate for the growth and development of students as well as new nurses. Actively recruits nursing students through the establishment of exceptional clinical experiences. Supports shared governance through a unit-based professional practice council and utilization of staff feedback to make changes to improve care, nursing practice, and /or the work.
Minimum four (4) years of progressive leadership experience and relevant clinical experience required.
Master's degree in Nursing or related health care field required (e.g. public health, informational technology, administration), either at time of hire/transfer, or must be enrolled in a program within one year of hire/transfer date and completed within three years of enrollment.
Oncology experience preferred
Must be able to demonstrate:
Knowledge and skills necessary to provide care and/or interact appropriately to the ages of the patients served by his/her assigned unit as specified below.
Knowledge of the principles of growth and development over the life span.
Ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needs as described in the department policy and procedures.
Analytical ability necessary to evaluate staff, address and improve clinical issues, and devise solutions to complex problems.
Leadership ability to develop staff, comply with administrative requirements, and establish and maintain standards of performance within a national context for professional nursing practice.
Superior interpersonal and communication skills sufficient to effectively create relationships to support a healing environment for patients, families, staff, physicians, and hospital personnel—including senior management—in both written and verbal communication.
Licensure, Certifications, and Clearances:
Current Pennsylvania licensure as a Registered Professional Nurse.
Act 34 Criminal Clearance
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities Salary Range: $0 to $0
Union Position: No
For the best application experience, we encourage you to apply for this job from a non-mobile device.
Assistant Director Of Donor Communications
Assistant Director of Donor Communications
Job Description Summary:
Job ID:5289 - Unclassified
- FT (Salary)
This position is responsible for planning and executing a comprehensive donor acknowledgment program to enhance the relationship between Miami University and its generous donors. This position ensures that donors are appropriately thanked through timely and meaningful expressions of gratitude. The position collaborates with development officers, supports campus partners in their acknowledgment efforts, and supports other donor communication projects. The position is an integral member of the Stewardship & Donor Relations team and reports to the Director of Donor Relations.
Manage an efficient and timely gift acknowledgment process that ensures all donors are thanked in an appropriate, consistent, and meaningful way.
Write personal gift acknowledgment letters and other correspondence to the university's top supporters on a daily basis on behalf of the President and the Senior Vice President for University Advancement.
Create and implement strategic gift acknowledgment processes for high-priority donor segments, including but not limited to first-time donors, loyal donors, faculty/staff donors, Sustainers, and #MoveInMiami donors.
Support development officers and campus partners in their gift acknowledgment processes and promote best practices in gift acknowledgment.
Write acknowledgment messages for gift receipts and pledge reminders, and refresh templates quarterly.
Manage the university's tribute gift and memorial gift acknowledgment program.
Support other donor communication projects as time allows and support the Stewardship & Donor Relations team as assigned.
Excellent writing skills are essential.
Must meet deadlines and have a strong attention to detail.
Must be a self-starter, able to take initiative, and be dedicated to continuous process improvement.
Must have good interpersonal skills and a commitment to excellent customer service.
Must be creative and have excellent problem-solving skills.
Proficiency in Microsoft Word and Excel.
Experience writing donor communications for a nonprofit organization.
Experience working in higher education.
Hours Per Week/Percent Time:
40 hours/full time
- Friday 8:00AM - 5:00PM; evenings/weekends as needed
Cover Letter, List of Three References, Resume
Criminal Background Check Required:
Post Offer, Pre-Employment Physical Examination:
Assistant Director Of Donor Relations & Stewardship
The Assistant Director of Donor Relations and Stewardship will plan and execute stewardship activities to recognize and engage university alumni, donors, and friends to encourage their financial support; lead campus-wide stewardship strategies for a portfolio of major donors and develop and implement new programs and processes in collaboration with the Senior Director of Donor Relations and Stewardship and other members of the Donor Relations and University Events team. The assistant director will research alumni and donor relationships, their affinities, and the beneficiaries of their support to identify unique segments for targeted stewardship activities, through in-person visits and events, correspondence, print, and electronic media. The assistant director will collaborate on other stewardship activities and events as needed for the department.
- Initiate and manage customized stewardship strategies for a portfolio of at least 250 major donors. Identify and plan opportunities to engage donors annually with visits, calls, and/or special reporting as appropriate from the university. Partner with major gift officers and other development colleagues across campus. Oversee customized stewardship activities based on donor relationships. Direct and execute stewardship outreach that works in tandem with university-wide major gift cultivation efforts. Make recommendations and coordinate donor and/or beneficiary recognition at/participation in special visits and event programming. (25%)
- Oversee and manage all aspects of the annual scholarship stewardship program including endowed scholarships, term scholarships, shared scholarships, and other special current-use scholarship funds. Lead scholarship stewardship efforts to re-engage and encourage continued giving to established funds, including management of a portfolio of scholarship donors. Identify and track funds that are actively stewarded by seeking input from schools and college. Collaborate with the Office of Financial Aid to prioritize funds for awarding, establish annual timelines, share scholarship recipient data, communicate with students and their families for special circumstances. Communicate fund awarding to donors/fund stewardees. Manage student outreach and involvement in thanking donors through written letters, personal visits, and scholarship events. Proof and track scholarship recipient thank-you letters. Manage distribution of scholarship recipient thank-you letters and graduation photos to donors. Manage scholarship beneficiary data tracking and upload into alumni/donor database for historical records. Collaborate with the senior director and other Donor Relations and University Events team members to create strategies for connecting donors with students including luncheons, personal visits, and other special events. Oversee and manage appropriate individual donor/stewardee information in the university's alumni and donor database based on input from donors, University Relations and Development colleagues and research of individual gifts. (25%)
- Create donor recognition features that communicate and underscore the impact of financial support to the university. Identify alumni and donor segments that will be stewarded with recognition stories. Develop timelines, strategies, and channels for distribution in partnership with the senior director, to complement other stewardship activities. Research donor and beneficiary backgrounds to identify inspiring stories of impact, including conducting interviews, photo sessions, social media outreach, and collaborating with stewardship colleagues in the schools and college. Write recognition features, manage editorial review, and oversee distribution to alumni and donors through print and digital media. Manage collection of donor and beneficiary stories and create monthly abstract to feed university donor publications. (25%)
- Plan and manage all aspects of the university's annual gratitude program. Develop multi-faceted strategy to thank and recognize donors through print and digital media, including ideas for re-purposing content for other stewardship projects. Collaborate with development colleagues and other internal partners to engage students, faculty and staff in creative gratitude stories and messaging. Coordinate all necessary activities to curate messages of gratitude, which may include but is not limited to personal interviews, video and/or photo sessions, social media outreach, collection of personally written notes and other activities. Create content to be sent to donors through various print and digital media and manage distribution of messaging. (10%)
- Collaborate with the senior director to establish creative new stewardship activities to highlight alumni and donor support throughout the capital campaign. (5%)
- Manage lifetime giving and perfect donor recognition programs. (5%)
- Represent the Office of Donor Relations and Events on Stewardship Committee which is comprised of University Relations and Development colleagues from the schools, college and other departments who manage stewardship activities across campus and other ad-hoc committees within University Relations and Development division. (3%)
- Provide staffing support for high-level university events throughout the year, with a particular emphasis on trustee and donor engagement. (2%)
- Perform other duties as assigned.
Department: Frequent contact with vice president, senior executive director, and event staff as required to perform essential functions.
University: Contact with the President's Office, Provost's Office, vice presidents, deans, development officers, senior staff in schools/college and management centers, faculty, and staff as required to perform essential functions.
External: Direct contact with donors and alumni as required to perform essential functions.
Students: Direct contact with scholarship recipients and other students as required to perform essential functions.
Direct supervision of Program Manager of Donor Relations and Stewardship.
Experience: 5 or more years of professional experience; experience in writing and/or research intensive position, development and/or higher education preferred.
Education/Licensing: Bachelor's degree required.
Superior writing proficiency is required as is a high standard for accuracy and efficiency, including strong proofreading and editorial skills.
Ability to research and review donor documents and giving histories to identify compelling stories.
Must demonstrate creativity to establish and execute stewardship activities.
Ability to direct and delegate program priorities to peer colleagues. Ability to interface with colleagues, supervisors, and customers face to face.
Must demonstrate proven ability to independently troubleshoot and to identify problems and appropriate responses to complex issues.
Must demonstrate exceptional ability to balance multiple ongoing projects in partnership with other teams within the division and across the university.
Must be able to organize, synthesize, and track large amounts of sensitive data.
Attention to quality, detail and timeliness are essential.
Outstanding written and verbal communication skills required.
Flexibility, tact, approachability and responsiveness are required. Ability to discreetly handle sensitive information is essential.
Ability to recommend improvements to processes as needed.
Available to work outside of regular office hours as required. Ability to meet consistent attendance.
Broad knowledge and experience using Microsoft Word, Microsoft Excel, and donor database(s).
Prior knowledge and/or experience with general fundraising practices and a keen understanding of major and annual gifts are preferred.
Knowledge of Case Western Reserve University structure and culture is preferred.
General office environment, some evenings and weekend hours will be required.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!