Cabin Equipment Supervisor Job Description Sample
AS - Cabin Supervisor (Hourly) Dulles International Airport (Iad)
Employee is responsible for the direct oversight of an assigned work team/area on a designated account and/or on a designated shift. Employee is responsible for ensuring that productivity levels and customer service requirements are being met.Employee is responsible for daily management and organization of cabin clean and search personnel and search operations to ensure high standards are maintained.
Employee is responsible for completing daily reports comply with ABM, Air Carrier and regulatory security procedures and specifications. Employee is further responsible for performing the day to day operations for cabin grooming and aircraft security search to meet performance standards of the carrier and leading day to day operations of our cabin grooming team to meet performance goals. Employee is responsible for reviewing operational and carrier standards to maintain the high level of service. Employee is responsible for building effective teams, assembling an exceptional team of employees by targeting and selecting highly motivated individuals.
Achieve operational performance and service goals.
Provide assistance to front-line employees in performing functional tasks.
Interpret policies, procedures and contract bargaining agreement.
Ensure shift schedules are complete in advance.
Ensure all call offs are covered.
Manage daily schedules, including employee breaks and meal periods
Accommodate increased/decreased client staffing requests.
Maintain daily shift report for managers.
Perform basic administrative and payroll functions (as required).
Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
Effectively coach, counsel and discipline employees.
Conduct Safety and Quality audits.
Responsible for the movement of personnel between work areas.
Work with Safety Quality Manager to ensure the safety, security and quality of the operation.
Set positive, professional examples for the workforce.
Ensure front-line employee compliance with all safety, security and compliance and quality standards and procedures established by the Company, Client and Regulatory Agencies.
Establish and maintain effective communication and working relationships with passengers, co-workers, dispatchers, supervisors, managers, clients, etc.
comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and Regulatory Authorities.
Perform other duties as assigned.
- Job may be modified at any time.
High School Diploma or GED
Some college course work or equivalent experience preferred
2 years customer service experience
Must be 18 years of age or older
Must submit to and pass a drug screen.
Must meet all the requirements to receive required airport security badge and customs seal, including a successful completion of a background check and 10 year work history.
Dulles, VA 20166 US (Primary)
AIR SERV is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)
Shift Supervisor - Store# 07347, Cabin John Shopping Center
Job Summary and Mission
This position contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.
Maintains regular and punctual attendance
Summary of Experience
Customer service experience in a retail or restaurant environment - 1 year
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
Required Knowledge, Skills and Abilities
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Starbucks is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.
Supervisor Of Cabin Services (1568-629)
The classification of Supervisor Cabin Services includes the following: supervises, coordinates, and controls airport service functions; monitors the quality and quantity of work performance; ensures compliance with Company rules and regulation and Company safety standards; trains subordinates. Areas of responsibility may include Passenger Service functions, Operations, Weight and Balance, Line Cargo, Cabin Services, Ground Equipment, Facilities Maintenance, and /or Fueling. Other responsibilities as assigned by Station or General Manager
Ability to read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals.
Ability to compute rate, percent and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Work in a high noise level environment.
Work with minimal supervision.
Cognitive skills to set priorities and use independent judgment.
Ability to handle stress.
Ability to lift 70 lbs.
Reports to work on a regular and timely basis.
Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to work rotating shifts including weekends, holidays, and days off. Ability to read, write and fluently speak and understand the English language.
Test Equipment And Maintenance Supervisor
Requisition ID 111974BR Date updated 03/14/2018
Join our Test Equipment Maintenance and Repair Department (TEMR) in Andover, Massachusetts (TEMR) and be a part of this dynamic team that performs 15,000 calibrations and 12,000 repairs annually for the IDS Northeast Mission Centers and supports over 425 Test Platforms in Andover's Integrated Air Defense Center (IADC). TEMR is also involved in capital equipment planning as well as the introduction of solutions to address test equipment obsolescence. The TEMR Department consists of 90 employees and provides electrical and mechanical calibration and repair services of COTS test equipment as well as unique manual and automatic Raytheon-designed test systems.
The Test Equipment and Maintenance Technical Supervisor will manage approximately 12 represented employees (10 electrical and 2 Hydraulic technicians) in a fast-paced manufacturing support environment. In this role, you will be responsible for scheduling equipment repairs as well as test station calibrations and preventive maintenance across multiple programs as well as all the Hydraulic test equipment in the IADC facility (pumps, chillers, heat exchangers, etc).
Leverage your communication skills through daily interaction with other cross-business teams in IADC to maintain and meet organizational and program goals and objectives. These external groups include:
Operations, technical support, manufacturing/test/design engineering, new program / modernization introductions and Facility Maintenance. Maintaining safety, cost, quality and delivery commitments while at the same time identifying and implementing continuous improvement opportunities are critical criteria for this position.
In addition to the above, responsibilities include: workforce planning and forecasting, overtime coordination, employee training, time and attendance tracking, capital planning, control of overhead expenses and ensuring the enforcement of company policies and procedures.
U.S. Citizenship status is required as this position needs an active U.S. Security Clearance as of day one of employment.
4 years relevant technical experience using, repairing, maintaining and improving electronic equipment.
Demonstrated applicable work experience in a fast paced production/manufacturing or similar environments, with experience in the Test Equipment and Calibration field.
.Experience and understanding of general calibration philosophies
U.S. Citizenship status is required
Elevated computer literacy; proficient working with Microsoft Office Tools (Excel, PowerPoint, Access, Word) as well as Webview/PDM, and VBS.
Understanding of traceability to the Bureau of Standards / NIS, as well as experience using calibration control systems such as ASSET SMART or METCAL.
Proven knowledge and hands on experience using, repairing, maintaining and improving electronic based Special Test Equipment (STE)
OSHA training and safety participation / engagement such as Safety Zone Specialist activities
Proven ISO900x compliance and readiness, ideally with the military customer (MDA, DCMA etc.
Experience creating and/or updating calibration procedures
General understanding of Six Sigma, Quality, and Continuous Improvement processes
.Previous experience supervising represented employees
Must be able to obtain Secret security clearance.
Required Education (including Major):
Bachelor degree or equivalent education and experience
Business Unit Profile
Headquartered in Tewksbury, Massachusetts, IDS has 32 locations around the world. Its broad portfolio of weapons, sensors and integration systems supports its customer base across multiple mission areas, including air and missile defense systems; missile defense radars; early warning radars; naval ship operating systems; C5ITM products and services; and other advanced technologies.
IDS provides affordable, integrated solutions to a broad international and domestic customer base, including the U.S. Missile Defense Agency, the U.S. Armed Forces and the Department of Homeland Security.
Secret - Current
Type Of Job
MA - Andover
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Coater Equipment Supervisor - (Reliability Engineering Focus) - De Witt, IA
Biomedical Equipment Supervisor - Healthcare Technologies
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World's Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
About Healthcare Technologies
Aramark's Healthcare Technologies business is one of the largest independent providers of healthcare technology management solutions in North America, providing tailored solutions for Clinical Equipment Optimization, IT Integration, Capital Planning and more. Through our world class Technology & Innovation Center in Charlotte, North Carolina, we underscore our commitment to providing customers with deep technical expertise and insight-driven innovation. Learn more about us by watching this video and visit us on the web.
Maintains clinical equipment through the effective use of the Medical Equipment Management Program and HCT business standards. Supervises biomedical technicians, and is responsible for workload management, overseeing shop operations and ensuring timely performance of maintenance activities. As needed, performs a variety of tasks associated with the installation, maintenance, calibration, and repair of complex biomedical equipment. Position does not have client or financial responsibility at the account.
Establishes work priorities and provides daily supervision and support to all assigned staff.
Demonstrates exceptional customer service, while interacting effectively with physicians, patients, residents, visitors, staff and the broader health care community.
Administers coaching, delivers performance feedback and issues discipline with guidance and assistance from the Technology Manager.
Serves as a member or advisor to the hospital's Risk Management, EOC (Environment of Care) and/or other appropriate committees, as needed.
Makes critical decisions in absence of the Technology Manager.
Enforces Aramark and healthcare facility policies and procedures.
Supervises and occasionally performs installation, troubleshooting, repair and calibration of clinical equipment.
Supervises the maintenance of a calibration program for electronic and safety testing equipment used by the department.
Oversees administrative responsibilities of the department, including work order control, maintenance history records, SM and safety inspection requests and repair parts inventory records.
Provides strong verbal/written communications consistent with assigned tasks.
Assists in the evaluation of new equipment, accessories and supplies, and ordering of parts and supplies necessary for the servicing of biomedical equipment.
Investigates safety issues, hazards and equipment incidents.
Supervises scheduled maintenance and electrical safety inspections. May also perform such duties as needed.
Communicates the need for proper planning, time utilization, high quality and cost containment.
Assists in the evaluation of new equipment, accessories, and supplies and the development of detailed purchase specifications.
Provides mentoring and guidance to BMETs, evaluates skill set and recommends continual training for technicians.
Provides leadership in the management of major projects.
Supervises the administrative responsibilities of the department, including work order control, maintenance of history records, PM and safety inspections, purchase requests, repair parts and clinical equipment inventory records.
Establishes and maintains supporting technical literature.
Maintains working knowledge of the Computerized Medical Maintenance System (CMMS).
Executes the Medical Equipment Management Plan (MEMP) on a daily basis.
Deliver Financial Commitments
Supervises, coordinates and evaluates the work performed by service contractors to include maintenance, calibration, installation and verification of service documentation.
Supervises and maintains timely, accurate and thorough documentation as outlined by current policies and procedures.
Demonstrates cost-effective decision making skills that are broader based using general policy guidelines.
Demonstrates initiative and responsibility for planning, time utilization and cost containment.
Advanced knowledge of CMMS (Computerized Medical Maintenance System).
Provides alternate solutions to Technology Manager for critical and complex issues. Assists in decision making prior to implementation.
Knowledge, Skills and Abilities
Excellent oral and written communication skills.
Knowledge of applicable trade areas.
Intermediate computer skills (MS Word, Excel, Outlook required).
Maturity, self-development, and integrity.
Ability to deal with high-stress/pressure situations.
Ability to manage complex customer situations.
The ability to read and understand information and ideas presented in writing.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Determining the kind of tools and equipment needed to do a job.
Basic CE-IT knowledge.
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Education & Experience
Associate's degree in biomedical equipment technology or electronics and 7 years of experience in the repair and maintenance of medical equipment.
At least 2 years of supervisory or team leading experience preferred.
10+ years of military training, or other experience in the repair and maintenance of medical equipment.
At least 2 years of supervisory or team leading experience preferred.
Active CBET Certification is preferred.
Working familiarity with all current accreditation standards such as TJC, DNV, and others preferred.
- Should have a working knowledge of biomedical safety and repair equipment, such as line resistance meter, defibrillator analyzer, and dosimeter.
Travel & Other Requirements
Valid Driver's License may be required.
Little to no day-to-day work may be spent traveling.
May be required to work flexible hours, including on-call and overtime.
Equipment Superintendent/Maintenance Supervisor
1. Two or more years experience working in a military, institutional or vocational environment.
2.Minimum five years experience in heavy equipment and truck repair field.
3.At least two years experience in a supervisory role.
4.Must be able to maintain proper licensure, certifications and an acceptable driving record.
Additional Information 1. Supervises, plans, and coordinates activities of mechanics and schedule of preventative maintenance.
2.Conducts training for new mechanics and provides continuing learning opportunities for all mechanics.
3.Evaluates performance of employees on an ongoing basis and provides direction for improvement.
4.Maintains inventory of parts and equipment and requisitions replacement stock.
5.Oversees vendors and tire maintenance program.
6.Takes calls/requests for repairs then prepares work order and assigns mechanic to project.
7.Estimates costs of personnel, parts and supplies to be used during maintenance.
8.Maintains records of planned and completed maintenance.
9.Troubleshoots and problem solves maintenance issues over the phone to determine extent of repair work needed prior to preparing work order or dispatching mechanic.
10. Communicates effectively (verbal, listening, written) and works patiently with difficult personalities in fast-paced, high stress situations.
11. Must take initiative and be a team-player with good interpersonal skills. Must have the ability to maintain positive customer and employee relations and conduct business in a courteous and respectful manner at all times.
12. Ensures OSHA, EPA, DNR, DOT, safety and environmental regulation compliance.
13. Frequently works in an environment that requires reaching, handling, talking, hearing, exposure to loud noises, and needs strong situational awareness. Occasionally requires stooping, kneeling, crouching.
14. Often required to lift up to 20lbs occasionally and up to 10lbs frequently while performing daily tasks.
15. Performs other duties as assigned.
Paid Time Off
Three Medical Plans with GENEROUS Employer contributions and funding
Health Savings Account
Flexible Spending Accounts for Medical and Dependent Care
Company Paid Life and AD&D Insurance
Company Paid Short Term Disability Income Replacement
Company Paid Long Term Disability Income Replacement
Profit Sharing * 401(k) with Company Match
Voluntary Life Insurance for Employees, Spouses, and Dependents
Critical Illness Plan
Accident Coverage Plan
Company Paid Employee Assistance Plan, Travel Insurance, Access to Legal Advice
Employee Discount Plan for National Vendors
College Scholarship Program for Dependents
Gift Matching Program How To Apply Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law. Applicants of diverse backgrounds are encouraged to apply.
Subject to pre-employment drug testing and background check.
If unable to apply online, mail completed application to Knife River Corporation South, PO Box 674, Bryan, TX 77806.
Production Equipment Maintenance Supervisor (Pena)
Panasonic Energy of North America (PENA) is collaborating with Tesla Motors, Inc. to construct a large-scale advanced battery manufacturing facility known as the Gigafactory near Reno, Nevada which is known for its quality of life and expansive outdoor adventures. Panasonic's role in the Gigafactory will be to manufacture and supply cylindrical lithium-ion cells and based on the battery demand from Tesla, the Gigafactory is planned to produce cells which will double the world's current production!
Our mission at PENA is to make the vision of affordable Electric Vehicles a reality by production of the world's safest, high quality and lowest cost batteries. Through this effort we will create a clean energy society and our products will change society's use of and perceptions of electric power
To maintain mechanical or electromechanical production equipment by performing the following duties.
To analyze the problem, to plan and to execute countermeasures for achieving the operation improvement of equipment.
To execute to modify equipment for corresponding to a new product.
The problem is extracted from the equipment/electrical drawing, and the measures idea is reflected in the drawing.
To summarize the facility trouble pre-history and to accumulate the know-how.
To make a training plan for maintenance technician.
Planning and Management of Expense for maintenance.
Perform highly diversified duties to install and maintain production machines and plant facilities/equipment.
Provide emergency/unscheduled repairs of production equipment during production.
Perform mechanic skills including, but not limited to, mechanical, electrical, pneumatic, hydraulic, troubleshooting and repair of production machines.
Diagnose problems, replace or repair parts, test and make adjustments.
Perform regular overhaul machines, and equipment.
Perform a variety of electrical, PLC, programming maintenance and functions.
Use a variety of hand and power tools, electric meters and material handling equipment in performing duties.
Comply with safety regulations and maintain clean and orderly work areas.
Confers with research personnel to clarify or resolve problems and develops design.
This job has supervisory responsibilities.
Skill and Know-how regarding Production engineering by experience in US company
Understand drawings, Machine tool operation
Ability to cooperate and work with related departments
Flexibility to solve the issues without fixed thinking.
Business operation skill with a sense of speed and leadership
Bachelor's degree (B. S. in Mechanical Engineering or closely related field) from four-year college or university; with five or more years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and toxic or caustic chemicals. The employee is occasionally exposed to risk of electrical shock, explosives, and vibration. The noise level in the work environment is usually moderate.
In addition to an environment that's as innovative as our products, we offer competitive salaries and benefits. Panasonic is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Energy of North America. #LI-CB1
Location/Division:Sparks, NV, USAJob Requisition:ZP2633
Equipment Repair Supervisor
For 28 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world's most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in New York City, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. SOSi takes affirmative action in support of its policy to advance employment of individuals who are minorities, women, protected veterans, and individuals with disabilities.
4-171227-6403: Equipment Repair Supervisor
ClarksvilleOpen Date12/28/2017 JOB DESCRIPTIONTHIS POSITION IS CONTINGENT ON A CONTRACT AWARD
SOS International LLC (SOSi) is seeking a highly qualified Equipment Repair Supervisor to support a Government customer in Ft. Campbell, Kentucky. The Equipment Repair Supervisor will be responsible for planning, organizing and executing various aspects of the Maintenance Division's maintenance operations.
Essential Job Duties:
Program equipment for repair into shops and manage the resources in order to complete all repairs and services IAW contract requirements.
Plans, directs and controls the maintenance of fleet equipment and maintenance of service documents.
Monitors fleet usage.
Manages preventive maintenance repair program. Identifies, plans, directs and assists with the repairs of fleet equipment.
Oversees equipment maintenance systems reporting and equipment records management.
Provides training to ensure adherence and understanding of safe equipment usage requirements and practices.MINIMUM REQUIREMENTS•Education: Associate's Degree in Management or related field desired.
Experience: Five (5) years of experience in first-line supervision of fleet management/maintenance.
Must be highly qualified with general supervisory experience.
Must have specific management experience in maintenance shop operations and have in-depth technical knowledge concerning the repair of Army Material.
Prior experience similar to CMF 63/92 Mechanical Maintenance career field supervisor desired.
Ability to pass a pre-employment drug screening.
Excellent communication, organizational and writing skills are critical.
Strong customer service and interpersonal skills are needed.
Must be able to work as an individual or on a team.
ADDITIONAL INFORMATION•Work environment can at times include conditions of inclement weather, extreme heat and cold, high/low humidity, blowing sand and dust, and working in confined spaces and at heights.
- Ability to lift and/or move objects or packages of up to 25 lbs.
Construction Equipment Service Supervisor
In accordance with management directives this position directs the activities of the Main Shop Service Department, as well as the non-bargaining and bargaining employees, in the performance of shop repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost effective product line support possible.
This position mandates that the employee be able to perform all of the following functions:
Supervise and develop the personnel of the department
Receive and respond to customer requests or inquiries on equipment repairs
Assist in determination of needed repairs and the timing of repairs
Research information from literature and computer based sources
Assign and schedule equipment and personnel to shop repairs
Other functions as assigned by necessity
This position may perform any combination of the following duties:
Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level
Foster good union/management relations
Decide upon and administer employee discipline as required
Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues
Discuss complex repair diagnoses or procedures with Technical Communicators or other personnel within the company or with the manufacturer
Address equipment down time concerns through scheduling repairs at times most convenient to the customer and the repair shop
Utilize mainframe, personal computers, as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, machine repair history, components under warranty coverage, and other similar information
Devise work schedules for repairs to be performed in the repair shop which utilize available mechanics and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules
Examine work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; draft budget recommendations
Perform other work related duties as assigned
Comprehensive knowledge of mechanical repair procedures and their application to equipment repair
Thorough understanding of Company/contract practices and policies in relation to the direction of the work force
Significant talent in the direction and scheduling of persons under a collective bargaining agreement, as well as those who supervise and support them, to achieve the highest possible degree of productivity
Considerable written and verbal communication skills for the conveyance of instructions
Working skills in computer applications in a Windows based environment to provide for continual improvement of department efficiency
Provide superior customer service and product support through management of all aspects of the service department
Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Cleveland Brothers.
Proven success in managing and developing staff. Superior interpersonal and relationship building skills. Precise documentation, organized, and detail oriented. Ability to manage day to day operations. Strong verbal and written communication skills. Intermediate computer skills. Proficiency with MS office software, Lotus Notes and DBSi. Responsible for growing and continuing to improve efficiency.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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