Caddie Supervisor Job Description Sample
What You'll Do
At Topgolf, Caddies support our best-in-class service with hospitality for our Guests. They are experts at the technical side of the job - delivering cold, freshly poured drinks to Guests by demonstrating outstanding energy and urgency and assisting the Bay Hosts as needed. But beyond that, our Caddies make our Guests feel welcome, they engage with them, introduce them to new and exciting food and beverage options, and make their visits to Topgolf memorable.
How You'll Do It
Greet every guest you encounter in a friendly and approachable manner
Show flexibility by assisting the BayHosts in caring for Guests in whatever way is needed
Protect our Guests and community by observing the rules of responsible alcohol service
Ensure Guest safety while they play the game
Take pride in ensuring beverages are delivered quickly so they remain cold, fresh and appetizing
Serve Guests while observing our service standards, ensuring Guests have what they need to enjoy their meal
Keep common areas clean, organized and well stocked
Engage with Guests and ensure they are well cared for at all times
Keep smiling, make eye contact and maintain positive body language
What We're Looking For
Energy and enthusiasm
Excellent communication, time management and organization skills
Ability to work in a fast paced environment
Ability to work on a team
A high level of self-awareness, receptivity to change and integrity
Ability to work in extreme weather conditions for extended periods of time
Availability to work varied shifts, including evenings, weekends and holidays
Ability to stand and walk for long periods of time including maneuvering up and down stairs
Ability to obtain required licenses and certifications for your location
Ability to lift items weighing up to 50 lb.
Ability to stoop and bend
Baltimore Country Club in Lutherville-Timonium, MD is looking to hire a full-time, seasonal Caddie Master to aid our Outside Golf Services staff in creating memorable experiences for our members and their guests. This seasonal position will operate March through mid-October and offers a competitive wage based on skills and experience.
We also offer free staff meals, an employee discount program, free golf on Mondays, clothing allowance, staff discounts on Clubs, Equipment, and apparel, cell phone allowance, and gym membership reimbursements. Are you a customer service rock star who is ready to continue your career in the hospitality industry? If so, apply today!
ABOUT BALTIMORE COUNTRY CLUB
Baltimore Country Club was founded in 1898 and it was a success from the start, with 600 members enjoying its 150-acre facility less than five miles from downtown Baltimore. Just one year after opening, the Club gained immediate recognition in the golf world by hosting the fifth United States Open Championship.
Today the Club is over 3,200 members strong with two campuses. It is widely recognized as one of the top 50 country clubs in the nation and top 100 in the world. We are all about the simple truth and doing what is right not what is easy.
A DAY IN THE LIFE AS A CADDIE MASTER
Under the direction of the Director of Outside Services, the Caddie Master is responsible for providing exceptional service to Club members and their guests by training and supervising a staff of caddies and communicating effectively with the Golf Operations staff. The individual in this position will also promote the caddie program to the membership and the community.
The Caddie Master will be responsible for recruiting and managing the caddie roster by working closely with area schools and universities to identify potential caddies. An unique feature of this position involves the recruitment and mentoring of Evans Scholar candidates and promoting this program to the Club's membership.
Caddie training and evaluation of performance will be conducted on a continuous basis. Additional duties include scheduling, gathering release of liability agreements, handle caddie payments, ordering of supplies, and maintaining the cleanliness of caddie waiting areas.
Two years prior experience in a comparable position at a private golf club is strongly preferred; Bachelor's degree preferred.
Detailed knowledge of golf industry standards.
Requires a polished and professional demeanor in manner and appearance.
Solid judgement, ability to anticipate, and skilled in multi-tasking at a high level.
Excellent communication and member service skills.
High attention for detail and great organizational skills.
Computer skills (Microsoft Word, Microsoft Excel, tee time, and phone systems)
Must have the ability to work in varying temperatures and inclement weather.
Walking and standing for long periods of time is required, as well as ability to lift up to 30 pounds, and push/pull carts and equipment up to 50 pounds.
Must be available to work up to a six-day work week which will include evenings, weekends, and holidays. Average hours worked each week to be approximately 40-55 hours.
Experience working in a Country Club is strongly preferred, but not required. Do you work well as part of a team?
Do you have excellent customer service skills and a love for hospitality? Do you have good communication skills and the ability to memorize information easily? Can you read and follow directions well?
Are you quick on your feet and able to work in a fast-paced environment? If so, then you might just be perfect for our Caddie Master position!
ARE YOU READY TO JOIN OUR COUNTRY CLUB OUTSIDE GOLF SERVICES TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
Public Service Supervisor - Regional Inspection Supervisor
Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements will be placed on the eligible list.
The Department of Inspections and Appeals is seeking to fill a Public Service Supervisor position. The position will serve as a Regional Inspection Supervisor for the Food and Consumer Safety Bureau within the Administration Division. The position will primarily be responsible for supervising, evaluating and leading a highly trained and dedicated team of Food Safety Specialists. Nationally recognized for innovation, Iowa's food safety regulatory program maintains strong partnerships with government and non-government organizations that share a common purpose: protecting public health.
As a member of the Iowa Department of Inspections and Appeals Food and Consumer Safety Bureau leadership team, the Regional Inspection Supervisor will play a vital role in strengthening relationships, protecting public health and advancing food safety regulatory program standards in Iowa.
This is a home-based position and requires statewide travel. This position has a requirement for residency in one of the following Iowa Counties:
Preference will be given to candidates that are standardized in the FDA Model Food Code or Commissioned as an officer of the Department of Health and Human Services under section 702(a) of the Federal Food, Drug and Cosmetic Act.
Participate in interviewing Food Safety Specialist candidates
Onboard new Food Safety Specialists
Conduct performance evaluations
Manage leave requests
Assign ongoing work to ensure the bureau meets performance goals
Maintain training records
Recommend personnel actions related to hiring, disciplinary actions, grievances, work schedules and assignments.
Ensure inspections are conducted using risk based inspection methods
Ensure Food Safety Specialists interpret and apply laws, regulations, policies, procedures and work instructions correctly
Ensure a high degree of inspectional quality while meeting productivity goals
Conduct quality assurance joint inspections
Complete file reviews
Standardize Food Safety Specialists in the FDA Model Food Code
Coach, counsel and mentor Food Safety Specialists
Submit reports to bureau management
Perform joint and independent regulatory inspections of food establishments, food processing plants, home bakeries and hotels
Coordinate with the bureau's technical leads to explain and interpret laws, rules, regulations, policies, procedures and work instructions
Professionally represent the Food and Consumer Safety Bureau during interaction with the general public, industry and other state and federal agencies
Represent the Food and Consumer Safety Bureau at meetings and conferences
941 Food Science
12 semester hours in microbiology, biology, food science, chemistry, hospitality management or other science related to food safety OR 6 months of experience applying food science and microbiology knowledge to prepare or process food safely, including but not limited to managing a food establishment's food safety program, quality assurance staff, chef, or management of a food establishment or manufacturing facility; experience applying food safety regulations such as the FDA Food Code or Good Manufacturing Practices; or a combination of both experience and education.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
- Graduation from high school (or GED equivalent) and experience equal to four years of full-time work experience in general office administrative support; specialized technical program support; or program administration, development, management, or operations.
- All of the following (a, b, and c):
a. Graduation from high school (or GED equivalent); and
b. One year of full-time work experience in general office administrative support; technical program support; or program administration, development, management, or operations; and
c. A combination of a total of three years of education and full-time experience (as described in part b), where thirty semester hours of accredited college or university course work in a technical support area or in business or public administration equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.
For additional information, please click on this link to view the job description.
Quality Supervisor / Sanitation Supervisor
Quality and Sanitation Supervisor
Kelly Scientific Resources has 2 openings for a Quality and Sanitation Supervisor for a local food manufacturer. One opening is on days, and one on nights.
Are you open to commuting/relocating to the Wisconsin border? Remote location, Great company!
Quality and Sanitation Supervisor Duties:
Support the QA department and daily execution of the quality and sanitation processes and procedures
Supervise safety, food safety, and quality compliance
Supervise QA Technicians and Sanitation Technicians (5-10 direct reports)
Identifies best practices
Participates in investigations into safety, food safety, and quality non-conformance
Review daily records of plant production ensuring compliance to Food Safety
Audit line sanitation; provide continuous improvement feedback
Bachelors of Science degree in Food, Biology, or related and 2 years food manufacturing Quality or Sanitation work experience
If no degree, 5 years of related experience in Quality and Sanitation required
Knowledge of food safety, food manufacturing processes
Knowledge of FDA, GMP, and government regulatory requirements for food manufacturing
Excellent report writing skills
Excellent interpersonal and team leadership skills
Work schedule is rotating 12 hour shifts (36 hours 1 week, 48 hours the next)
Work schedulel Option of days: 7am-7pm; or nights: 7pm-7am
Salary level of $65K-$75K based on experience
Health Insurance Recovery Supervisor - Human Services Supervisor 2
Job Class: Human Services Supervisor 2Working Title: Health Insurance Recovery Supervisor
Who May Apply: Open to all qualified job seekers
Date Posted: 01/11/2019
Closing Date: 01/24/2019
Hiring Agency: Department of Human Services
Division/Unit: Central Office / Health Care Administration
Work Shift/Work Hours: Days / 8:00 a.m. to 4:30 p.m.
Days of Work: Monday - Friday
Travel Required: No
Salary Range: $27.68 - $40.08/hourly; $57,795 - $83,687/annually
Classified Status: Classified
Connect 700 Program Eligible: Yes
The Health Insurance Recovery Unit (HIRU) ensures county staff at the eligibility level understands and administers the Cost Effective Health Insurance Program effectively and accurately. HIRU works with managed care organizations (MCOs) under contract with the State to ensure they are administering the Cost Avoidance and Recovery Program effectively. HIRU works directly with providers and insurance carriers to ensure proper billing and payment for third party liability (TPL) coverage and encourages open lines of communication amongst these organizations to maximize revenue return to the state.
Primary responsibilities include:
Direct the activities of the HIRU in an effective and efficient manner to ensure maximum cost avoidance and recovery of medical assistance benefits from insurance companies and other liable third parties in accordance with State and Federal laws, regulations, and policies.
Direct the activities of HIRU staff in the administration of the Health Insurance Premium Payment Program (HIPP) to ensure that the State pays premiums for cost-effective insurance coverage for Medicaid recipients.
Administration of the Long Term Care Project and other initiatives.
Ensure that system modernization efforts continue to support all data and operational needs of the program
Establish standards of performance and service, hire, train, direct, evaluate, and when necessary, discipline employees.
Supervisory, lead worker, or other leadership experience OR completion of leadership development program (L4, Emerging Leaders Institute, etc.) AND
Three (3) years of advanced professional experience with a State or Federally mandated program requiring identification of legal issues.
Experience working with TPL or the Cost Effective Health Insurance Program.
Extensive technical knowledge of the insurance industry and insurance companies, including knowledge of Medical, Dental, Vision, Long Term Care, and Pharmacy insurance policies.
Two years professional experience demonstrating advanced knowledge of claims and coordination of benefits.
Bachelor's degree in health care administration, human services or related field may substitute for 1 year of professional experience OR Master's degree in health care administration, human services or related field may substitute for 2 years of professional experience.
Three (3) years as a lead worker or supervisor.
Knowledge and experience working with and applying State and Federal Laws and regulations.
Experience with leading and implementing strategic plans.
Experience identifying, establishing and monitoring internal data controls to ensure optimization of existing programs.
Experience establishing and running a workgroup to improve and/or implement new policy and procedure.
Experience working with and resolving escalated constituent issues through superior customer service.
Advanced experience and knowledge with Medicaid Management Information System (MMIS) and TPL and claims sub-systems.
Experience authoring and providing training to internal and external stakeholders.
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
Why Work For Us
GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.
This position is located in Minnesota's great capital city, St. Paul. The State of Minnesota offers employees subsidies for public transportation allowing for convenient and easy access to commute to work. Ride the new METRO "Green Line" Light Rail Train to work! The 10th Street Station is located close by.
Our mission as an employer is to actively recruit, welcome and support a workforce, which is diverse and inclusive of people who are underrepresented in the development of state policies, programs and practices, so that we can support the success and growth of all people who call Minnesota home.
How to Apply
Click "Apply" at the bottom of the page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.
For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about the position, contact Mark Perrone at email@example.com or 651.431.3138.
If you are a Connect 700 applicant, please email your certificate and the Job posting ID number to Daniel Thorp at firstname.lastname@example.org by the position close date.
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 for assistance.
AN EQUAL OPPORTUNITY EMPLOYER
The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email email@example.com. Please indicate what assistance you need.
Return to Previous Page
Underground Fixed Maintenance Supervisor
About Barrick & Turquoise Ridge
Barrick is the gold industry leader with a vision of wealth generationthrough responsible mining; wealth for our owners, our people, and thecountries and communities with which we partner. Our objective is tomaintain and grow industry-leading margins, driven by innovation and ourdigital transformation; managing our portfolio and allocating capital withdiscipline and rigor; and leveraging our distinctive partnership culture as acompetitive advantage. We aim to cultivate a high-performance culture definedby the following principles: a deep commitment to partnership, consistentexecution, operational excellence, disciplined capital allocation, andcontinual self-improvement. We are obsessed with talent and seek out freshperspectives and challenging ourselves to think differently as we transform
Barrick into a leading 21st century company.
The Turquoise Ridge propertyis located in the Potosi Mining District, about 43 miles northeast ofWinnemucca, Nevada. Barrick is the operator and 75% owner of the mine with
Newmont owning the remaining 25%.
Barrick is looking for an Underground Fixed Maintenance Supervisor to joinour team.
Reporting to the Underground Fixed Maintenance General Supervisor, the
Underground Fixed Maintenance Supervisor, is responsiblefor the following:
Supervise, coach andlead fixed maintenance teams to ensure the production and development targetsand schedules are met to ensure profitability and business development in accordancewith the annual budget and strategic business plan
Carry out repairs and maintenance plans in asafe and productive work environment and administering company policies andprocedures
Support operational objectives by minimizingrisks and maximizing value and focus on cost management
Perform other duties as assigned
Minimum ten (10) years of verifiableand related maintenance experience required
Five (5) years of supervisory orlead experience preferred
Experience in a planned maintenanceenvironment preferred
Ability to read and interpretblueprints and schematics required
Professional communication skillswith various levels of employees both verballyand in writing required
Excellent leadership skills andknowledge of influencing others required
Satisfactory safety, performance andattendance record required
Performance of the essential jobfunctions required
Team based work skills required
What we can Offer You
A comprehensive compensation package including bonusesbenefits, and stock purchase plans where applicable
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performingteam
An Opportunity to transform Traditional Mininginto the future of Digital Mining
Opportunities to grow and learn with the industrycolleagues are endless
Access to a variety of career opportunities across
Barrick is committed to creating a diverse environmentand is proud to be an equal opportunity employer.
Thankyou for your application, however, only those selected for an interview will becontacted.
Nextore - Project Supervisor
neXtore is a fully integrated premier business dedicated to Construction, Design and Fleet services based in North America; owned by the parent company Luxottica. Worldwide, neXtore designs, builds and manages projects and programs that successfully deliver innovative solutions to clients and communities.
Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.
In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
The Nextore Project Supervisor drives the process and project management of Store Design & Construction projects to include the store opening report, architectural, construction and real estate, landlord coordination, securing building permits and all other permits, project document management and project collaboration.
MAJOR DUTIES AND RESPONSIBILITIES
Maintains and publishes Store Opening Report and coordinates communication among internal and external project team members on critical milestones.
Manages and coordinates external consultants for production of Construction Documents.
Provides Scope of Work, design intent and design standards to consultants for production of Construction Documents, to ensure adherence with client's requirements and minimize the impact of change orders on project cost.
Manages and coordinates red-marking of Construction Documents by in-house plan checkers and PMs.
Manages and coordinates all communications regarding Construction Documents development and distribution.
Manages and coordinates consultants to ensure delivery of CDs by required deadlines.
Maintains Architectural and Engineering standards.
Manages and coordinates communication between internal Design Team and consultants on all design-related matters, especially in regard to code-compliance and adherence to Brand design standards.
Manages and coordinates site survey by internal teams or external consultants.
Reviews and validates consultants' proposals and invoices for approval by Store Planning Manager.
Assists project team during construction phase to address design and permit-related issues.
Reviews Lease Construction Exhibits for evaluation and action by Client's Real Estate during lease negotiation.
Acts as a liaison between Tenant Coordinators and internal design and construction teams.
Receives, reviews and distributes Landlord's design and construction documentation.
Coordinates with external Permit Expediting Consultants, Landlords and all other governing authorities to ensure on-time delivery of permits.
Ensures efficient and timely communication between internal Store Planning and Design Teams, consultants on permit and building code-related issues, and on permitting timelines, during the design phase and permit process phase.
Manages preparation of permit applications by consultants, collects and distributes all relevant documentation by Client, internal Design and Construction Teams, consultants and Landlord.
Reviews and validates permit expeditors' proposals and invoices for approval by Store Planning Manager.
Researches and updates permit timelines for project scheduling purposes and publishing in Store Opening Report.
Creates and maintains a permit history database with permit timelines and fees by jurisdiction/building dept.
Maintains an efficient project document management system and archive for use by all project members.
Assembles project kick-off package for evaluation and use by Client, internal Design and Construction team and A&E Consultants.
7+ years of relevant experience
Understanding of the retail/ store planning and design / construction industry
Excellent oral and written communication skills
Ability to prioritize multiple projects
Good problem solving, analytical and organizational skills
- 4 year degree in Design or Architecture
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Sales Floor Dept Supervisor
Position Summary The Pro Service/Lumber Dept Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store.
This includes coaching and training associates, managing performance, and ensuring adequate department coverage at all times.
The Sales Floor Dept Supervisor has responsibility for both customer facing activities (e.g., greeting customer, clarifying needs and identifying solutions, closing sales) and non-facing activities (e.g., downstocking, inventory management, area recovery). The individual in this role ensures his/her area of the store is in-stock and customer ready at all times while inspiring engaging, customer-focused behavior and driving his/her team to achieve sales and margin goals. The Sales Floor Dept Supervisor must keep management informed, delegate and follow-up on daily tasks, and maintain a clean, safe and secure work environment. In addition to supervising associates in his/her own area, the Sales Floor Dept Supervisor must lead associates in other departments, as needed, to meet the demands of the store.
This requires broad product knowledge and the ability to engage associates and customers across departments. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store, or serve as manager-on-duty (MOD). NOTE: The Pro Department Supervisor is responsible for all that is described above while supporting the unique service and merchandising needs of Pro customers.
This includes driving execution of Pro sales and service strategy throughout the store, taking lead on the store s top Pro accounts, and coaching/training Pro associates in the store to effectively drive Pro sales and ensure the desired Pro customer experience is delivered. Job Requirements This is an hourly full time role generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon, and evening availability any day of the week.
Requires physical ability to move large, bulky and/or heavy merchandise with or without a reasonable accommodation. Also requires physical ability to perform tasks that may require prolonged standing, sitting, and/or walking with or without a reasonable accommodation. Minimum Qualifications High School Diploma and 3 years of experience in a retail environment OR 5 years of experience in a retail environment 1 year of experience in customer service 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor) Experience providing direction or supervision to teams (with or without direct report responsibility) Experience supporting or participating in the process of training, mentoring and developing associates Experience working cross-functionally Strong working knowledge of Microsoft Office Preferred Qualifications 3 years of retail customer service experience 3 years of experience supporting the unique needs of Pro customers (for Pro Department Supervisor) Experience in a leadership role with direct report responsibility Experience working in the home improvement retail sector Experience working in a fast paced, dynamic retail environment Experience in key carrying role with manager-on-duty responsibilities
Sales Floor Dept Supervisor
Position Summary The Sales Floor Dept Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, managing performance, and ensuring adequate department coverage at all times. The Sales Floor Dept Supervisor has responsibility for both customer facing activities (e.g., greeting customer, clarifying needs and identifying solutions, closing sales) and non-facing activities (e.g., downstocking, inventory management, area recovery). The individual in this role ensures his/her area of the store is in-stock and customer ready at all times while inspiring engaging, customer-focused behavior and driving his/her team to achieve sales and margin goals. The Sales Floor Dept Supervisor must keep management informed, delegate and follow-up on daily tasks, and maintain a clean, safe and secure work environment. In addition to supervising associates in his/her own area, the Sales Floor Dept Supervisor must lead associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store, or serve as manager-on-duty (MOD). NOTE: The Pro Department Supervisor is responsible for all that is described above while supporting the unique service and merchandising needs of Pro customers. This includes driving execution of Pro sales and service strategy throughout the store, taking lead on the store s top Pro accounts, and coaching/training Pro associates in the store to effectively drive Pro sales and ensure the desired Pro customer experience is delivered. Job Requirements This is an hourly full time role generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon, and evening availability any day of the week. Requires physical ability to move large, bulky and/or heavy merchandise with or without a reasonable accommodation. Also requires physical ability to perform tasks that may require prolonged standing, sitting, and/or walking with or without a reasonable accommodation. Minimum Qualifications High School Diploma and 3 years of experience in a retail environment OR 5 years of experience in a retail environment 1 year of experience in customer service 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor) Experience providing direction or supervision to teams (with or without direct report responsibility) Experience supporting or participating in the process of training, mentoring and developing associates Experience working cross-functionally Strong working knowledge of Microsoft Office Preferred Qualifications 3 years of retail customer service experience 3 years of experience supporting the unique needs of Pro customers (for Pro Department Supervisor) Experience in a leadership role with direct report responsibility Experience working in the home improvement retail sector Experience working in a fast paced, dynamic retail environment Experience in key carrying role with manager-on-duty responsibilities Experience using store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)
Call Center Supervisor
Position Summary The Call Center staff serves as the primary point of contact for patients calling into the Primary Care offices. The supervisor is responsible for the direct supervision of the Schegistrar staff within the Call Center.
S/he will work collaboratively with the Call Center Manager, the practice managers and team leaders to identify barriers to patient access and recommendations for workflow changes. In addition, the supervisor will be responsible for the coordination, orientation and training of the Call Center staff. This person will assist the Manager in policy development/updates and staff key responsibility areas (KRAs). The Call Center Supervisor will maintain a working knowledge of the department functions, aid in process improvements, assist in daily staffing issues and provide coverage when needed.
S/he will act as a staff resource for problems that arise with staff and will be involved in disciplinary action. The incumbent is required to conduct all job responsibilities consistent with Southern Maine Health Care policies, procedures, and in compliance with all applicable laws or mandates relating to patient care and business activities. Required Minimum Knowledge, Skills, and Abilities (KSAs) Associates degree preferred.
Three to five years experience in a medical practice setting, at least two years of direct supervision experience required. Training experience is preferred. Prior experience with eClinicalworks or Epic registration and scheduling is desirable.
Medical terminology, strong computer skills and documentation skills are required. Requires strong analytical and problem solving skills with experience in Microsoft Word, PowerPoint and Excel spreadsheets. Must be able to communicate concisely and professionally and be willing to participate in a team environment while dealing with patients and office personnel in high stress situations.
High degree of motivation to work on assigned tasks with minimal supervision. The person in this role is expected to have exceptional customer service abilities, superb communication skills and strong scheduling ability with a full understanding of physician practice workflows.
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!