Call Out Operator Job Description Sample
PBX Operator / Communications Operator / Telephone Operator / Call Center Representative / Receptionist / Customer Service Representative PRN
Medical City Plano
PBX Operator / Communications Operator / Telephone Operator / Call Center Representative / Receptionist / Customer Service Representative
PBX Operator / Communications Operator / Telephone Operator / Call Center Representative / Receptionist / Customer Service Representative processes calls and pages. The Operator takes an active role in communication for emergency codes, conditions, and drills. The Operator also monitors security alarms.
High school diploma/GED preferred
PBX experience preferred
Minimum of two years of heavy multiline phone experience is required
Call Center Operator
- The PBX operator should be able to answer the phone in a timely, courteous, and professional manner and respond accordingly to any crisis situation.
*Must also be able to respond to Lifeline calls and take appropriate measures (*at Lifeline base location only).
Education / Experience: High school graduate or equivalent required.
License / Certification required: none
Knowledge, Skills, and Abilities:
Must be able to sit for prolonged periods of time.
Must be continuously and able to discern caller's needs to take quick and correct action.
Must speak with clear diction at all times and have a high level of hearing and visual acuity.
Call Center Operator
TASC, an Engility Company is searching for Call Center operators. The Call Center Operators will provide professional telephone operations support to answer and manage incoming calls from a variety of sources.
All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls.
Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes. Attention to detail is necessary to manage complexity of calls.
Proven ability to perform in a fast paced environment and manage multiple tasks at once. Prior call center experience managing a high volume of incoming calls is desired. The call center operators must be able to support the contract in all weather conditions. The hours for this position are 11:30am-8pm.
One Call Operator
Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
For more information on Equal Employment Opportunity, please follow these links:
EEO is the Law
EEO is the Law Supplement
Pay Transparency Provision
Involved with identification of underground utilities, witness digging and submitting daily reports. Responsible for data gathering, equipment calibration, equipment trouble shooting. Works under minimal supervision.
High School diploma or equivalent
Requires a minimum of 1-3 years of related industry experience in lease operations
Calibrate one call line identification equipment and maintain documentation certification
Install appropriate identification on company owned lines within specified timeframe through one call process
Locate all underground facilities for One Call notifications
Notify lease operator of planned digging and boring activity near flowlines and pipelines.
Provide one call data for reports to governmental agencies
Record one calls in a "system" that allows for timely locates and is broadly viewable by division
Oversee digging and boring in and around lines (Line Crossing Inspections)
Keep pipeline map data current with GIS
Must be able to read and understand maps
Maintain compliance, in conjunction with and through close coordination with the Foreman and EHS Department, for all regulatory, environmental, and safety issues.
Support and maintain all company policies.
Secure and maintain all Devon issued equipment, including but not limited to computers, vehicles, and analysis or test equipment.
Has the responsibility and authority to stop unsafe work by employees or contractors
Must be flexible, willing to work weekends to cover PTO for other team members
Will be on-call for One Call on weekends on a rotating schedule
Travel and work extended hours on short notice
Oil and Gas Industry Experience Preferred
Practice safe work habits at all times
Demonstrate commitment to Devon Attributes
Strong commitment to safety and environment
Basic computer skills
Strong verbal and written communication skills
Able to work within a team environment
Position requires operation of Company vehicles. Incumbent must meet requirements of Company Policy
Must be able to safely and effectively wear Self Contained Breathing equipment and work in an H2S environment
Devon Energy is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Devon Talent Acquisition Team at Diversity@dvn.com.
Call Care Operator
Provide after hour's services for medical facilities and other local professionals.
Answer incoming calls from patients, family members and physicians/or their representatives, quickly and politely, and take detailed messages from the caller.
Process messages and relay them according to the client's protocol.
High School Diploma or ability to read at an 8th grade level and perform mathematical computations at a 6th grade level as documented by successfully passing a math and reading test.
Experience with basic computer programs; Microsoft Word, Excel.
Ability to perform basic computer functions, operate office equipment including printer and fax machine.
Previous phone experience preferred.
Call Center Operator (Part-Time: Weekends) Vg00746
Call Center Operator (Part-Time: Weekends) VG00746 (Job Number:430847)
SAIC has an opening for a Part Time Console Operator located in Washington, DC.
This is Part-time position working Weekends. Part-time shifts rotate from 6AM-3PM, 9AM-6PM, and 3 PM-12 AM. Main shift will be 6am-3pm.
This is a Console Operator position in support of the Department of State (DoS) Vanguard Program, Service Management Office (SMO), Voice Service Line (VSL) TWD Console Operator Service. Console Operator personnel provide operator assistance to the main Department of State public number.
Description of Duties:
Supply directory services, organizational understanding and general information to callers to the Department of State.
Transfer callers to the appropriate destination based on callers' questions.
Provide assistance to callers in a courteous and pleasant manner.
Provide assistance in determining information for the offices as needed, relay messages to the appropriate departments during emergencies.
Provide backup receptionist duties within the Information Management Office (IRM) when required.
Maintain the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.
Provide support during emergency scenarios to provide excellent customer service to internal and external clients.
24/7 shift work is required.
Strong communication skills.
Ability to use Word, Excel, and data entry.
Ability to provide 24/7 shift work.
High school degree or equivalent needed
This is Part-time position working Weekends. Part-time shifts rotate from 6AM-3PM, 9AM-5PM, and 3 PM-12 AM. Candidate must be flexible.
Clearance: Must have an active SECRET clearance to be considered.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Mar 5, 2018, 3:05:10 PM
Primary Location: United States-DC-WASHINGTON
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Junior Call Center Operator
SENTEL Corporation is a rapidly growing, industry leader, providing professional services support to both the government and the private sector. Our core competencies include engineering, logistics, IT and mission critical support services. We provide solutions to a broad range of customers including the DoD, DHS, IRS, FAA and the Intelligence Community.
Junior Call Center Operators are responsible for providing professional, courteous, resourceful telephone operations support. This support encompasses determining customer requirements; answering inquiries; resolving problems; fulfilling requests; maintaining Client databases. A Call Center Operator is considered essential personnel and must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes.
The general responsibilities of the Junior Call Center Operator are as follows, to include but not limited to:
Determines requirements by working with customers.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Answering and managing calls frequently and professionally
Responding to inquiries
Providing managers with requested information in a timely manner
Providing shift and overtime support to include weekends and holidays
Completing call logs and call reporting
Performing all other duties as assigned
Call Center Operator
The most qualified candidate for the Call Center for Munson Healthcare will have excellent work history, extensive customer service background, attention to detail and the ability to work under pressure.# Flexibility in scheduling is necessary for this position. SUMMARY Supports healthcare system initiatives, providing emergency communications, sharing of data and providing services while utilizing customized software.
Provides excellent customer care through one-on-one interaction with consumers, physicians/office and Munson Healthcare staff. Determines customer needs and fulfills those needs through dissemination of information entered into custom database to include on-call calendars, emergency notification, and hospital codes, paging groups, physician and staff profiles.
Required: High School graduate Minimum of two years working with the public Computer skills with basic knowledge of MS Office products Ability to verbally communicate effectively Ability to type 50 wpm Preferred:
Basic office and general clerical skills Two years operational/technical experience with automated communications equipment High level of customer relation skills demonstrated in previous position(s) Experience in hospital/medical setting ORGANIZATION:# Works under the Director of Information Services, Customer Support Manager and the Call Center Team Leader.# Receives training and scheduling from Customer Support Manager, Call Center Team Leader and department staff. WORKING CONDITIONS: Sits much of the time with computer equipment interaction.
Flexible schedule may be required. Providing coverage during emergency situations may be required. Work may be subject to frequent interruptions and changing priorities.
Has daily contact and working relationship with most areas of Munson Medical Center and other Munson Healthcare facilities. HUMAN RELATIONS/PROBLEM SOLVING: The Call Center Staff must consistently display effective communication and interpersonal skills with all consumer groups to nurture their relationship with Munson Healthcare.
Call Center Operators are expected to routinely exercise sound judgment, positive departmental relations, and a teamwork ethic. An ability to assimilate urgent and routine caller information to ensure appropriate handling of caller#s request is required. SPECIFIC DUTIES:
Supports the Mission, Vision and Values of Munson Healthcare. Embraces and supports the Performance Improvement philosophy of Munson Healthcare.
Promotes personal and patient safety.
Uses effective customer service/interpersonal skills at all times. Contributes to the team orientation of Munson Healthcare. Exercises a high degree of control over confidential information.
Calls, messages, and pages are processed in compliance with the various provider and subscriber specifications to ensure accurate and expedient relay of caller information. Effectively uses the Call Center software and computer for paging, patient and directory information, and availability of clients. Pages On Call staff for Munson Healthcare.
Provides customer assistance via the phone for the Patient Information Desk. Answers after hour phones for Munson Healthcare hospitals and physician offices and transfers appropriately. Handles notification for HICS emergency codes and other emergency notifications as requested such as Exposures, Work Injuries, Elevator Emergencies, STEMI#s, MRT#s, PRT#s, DRT#s, Hypothermia patients, and Traumas.
Provides customers with patient information such as room and/or telephone number and area of hospital being careful not to violate patient confidentiality in the event a patient is restricted. Maintains a profile on each physician with paging parameters and pertinent demographic information, availability and coverage information. Facilitates communication between Physicians and their patients during and after office hours.
Generates a daily On Call sheet for use in the Emergency Room and throughout Munson Healthcare. Maintains an accurate On Call sheet on each shift, making changes as they occur. Supplies batteries for and provide support ticket for paging issues as requested.# Has an understanding and can demonstrate basic pager functions.
Gives information on MHC meetings and activities. Answer requests from hospital for in-house telephone extensions, use of the phone and paging system, and educates staff on use of the MHC directory, Smart Web and Smart Speech. Programs patient phones on at 7:30am and off at 10:00pm Operates fax and copy machines and computer printers as needed.
Executes overhead paging in MMC utilizing existing policies and protocols. Provides scanning services for various departments. Other duties as assigned by the Customer Support Manager and Director of Information Services, Call Center Team Lead including additional work during slow periods.
Call Center Operator
Call Center Operator - Intralot Inc
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages inbound phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs
Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customer service experience, preferably in a technical call center environment
Call tracking system experience preferred
Knowledge, Skills and Abilities
Knowledge of tracking software
Technical customer service skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Intralot, Inc. is an Equal Opportunity Employer
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