Call Out Operator Job Description Sample
Call Center Operator
(6:00pm to 6:00 am)
Provides professional telephone operations support to answer and manage incoming calls from a variety of sources. All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls.
Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes. Attention to detail is necessary to manage complexity of calls. All customer service personnel are considered essential personnel.
Typical Duties and Responsibilities:
Answer calls frequently and professionally
Respond to inquiries
Provide managers with requested information in a timely manner
Shift and overtime support to include weekends and holidays
Complete call logs and call reporting
Other duties as assigned
Proven customer service skills
Ability to conduct effective and efficient transactions with customers
Must be able to possess a calm and reassuring telephone manner
Ability to adapt to changing work requirements with multiple tasks and priorities
Proven experience with Microsoft Office Applications
HS Diploma and 5+ years office experience
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 31,000 employees support vital missions for government and commercial customers.
Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Call Center Support Operator I
Answers and processes medical emergency codes for the Cleveland Clinic enterprise using prescribed protocols and procedures in conjunction with the Critical Care Response Committee. Answers and provides information to inbound and internal callers by accessing electronic alphabetical, geographical directories and then transferring the caller to the appropriate destination site. Answers and processes after business hours patient and emergency internal calls to physicians using prescribed protocols and procedures.
Answers internal medical emergency calls, prioritizes calls, determines type of response, and dispatches calls accordingly following prescribed protocols established by Critical Care Response Committee, including providing non-life threatening medical instructions. Relays information to and from emergency sites to all individuals or groups requiring notification.
Answers and processes requests for crisis intervention team and other emergency codes using prescribed protocols in conjunction with the Emergency Management Team.
Answers and processes after hours' patient emergency messages to physicians using prescribed protocols.
Answers inbound calls, searches database or reference material to obtain needed information to transfer caller to appropriate destination within established metrics and productivity standards.
Offers special assistance to persons who are unable to dial or who are in emergency situations; provides relay service for hearing impaired callers.
Answers routine questions about the organization using electronic database and reference material; suggests and checks alternate spellings, locations or listing formats for callers lacking details or complete information.
Performs various data entry tasks, such as updating application database, phone directories and other electronic reference material.
Other duties as assigned.
- High School Diploma or GED required.
- Emergency Medical Dispatcher (EMD) certification by the International Academies of Emergency Dispatch (IAED) preferred.
Complexity of Work:
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
Customer Service: The ability to provide excellent service to all callers regardless of the situation.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Communication: Excellent verbal and written communication skills.
Stress: The ability to handle stressful situations and function under pressure with minimal supervision.
Proactive and Initiative: Using good judgment to assist and help all callers.
Developing and maintaining cooperative work relationships with others.
Using computers and computer systems, including hardware and software.
Ability to assist in training and teaching of others.
A minimum of 1 year of call center or telephone operator experience.
Experience in health care or a related field preferred.
Manual dexterity sufficient to operate telecommunications console.
Requires frequent sitting, audible speech and hearing, normal or corrected vision.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment.
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic's Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities
Call Center Operator PT Evenings
West Florida Healthcare is proud to be the only hospital in the area to offer all private rooms as well as the area's only Accredited Chest Pain Center. The facility is also an Advanced Primary Stroke Center and is the area's only accredited Breast Imaging Center of Excellence. The West Florida Healthcare campus includes the all private room acute care hospital, the area's only comprehensive physical rehabilitation hospital, and a mental health facility.
Affiliated with HCA, the nation's leading provider of healthcare, West Florida Healthcare offers major services in cardiology/cardiovascular surgery, oncology, neurology/neurosurgery, orthopedics, emergency care, behavioral health, obstetrics, rehabilitative medicine and many other medical specialties.
For more information about the hospital, visit www.westfloridahospital.com
Provide customer service in the Hospital Call Center, Front Desk and Pavilion Front Desk. Answer and route incoming calls; take, process and dispatch maintenance work orders, monitor hospital alarms and call codes.
Provide Physician Paging services and take, process and route consults. Follows policies and procedures of West Florida Hospital. Participates in the Quality Improvement process and adheres to standards of behavior.
Manage stress appropriately and can make decisions under pressure, handle multiple priorities, work in area that are confined and/or crowded. Sedentary work with periods of standing, lifting, stooping, bending, walking, talking, answering telephones and using a computer.
Attendance and scheduling flexibility are essential to this position.
High school diploma or GED required.
Minimum 6 months customer service experience required. A minimum of 1 year healthcare communication experience preferred.
Ability to communicate in a professional manner and relay information accurately required.
Ability to use a multi-line switchboard required.
Basic computer skills required.
Ability to read and comprehend written instructions and to follow verbal instructions required.
Good analytical and customer service skills required.
Ability to work well under pressure required
Call Center Operator
Traffic Management Center Operator-Thomaston, GA
Parsons is one of the world's largest transportation planning, engineering, and construction firms. We have an extensive portfolio of diverse transportation projects including rail and transit, road and highway, bridge and tunnel, and aviation infrastructure. Parsons' expertise encompasses all phases of transportation engineering operations from the initial planning stage through final design, construction, and commissioning. Parsons has the people and power to move the world.
The selected candidates will require to work second shift, 2pm till 10:30pm and rotate weekends and holidays.
Job Description :
Reporting to the shift Supervisors, TMC Operators will work as part of a team to manage incidents and monitor congestion using various tools including an Advanced Traffic Management System (ATMS- NaviGAtor). Operators will dispatch resources both directly, and in partnership, with stakeholders such as the Georgia State Patrol (GSP), local jurisdictions, GDOT employees and other first responder agencies as required.
Liaise with emergency services and external organizations, create accurate and timely records of the event, follow standard procedures, and take the initiative to ensure the highest levels of customer service are maintained.
Support organizational values in delivering safer roads, sustainability and proactive traffic monitoring and incident management.
Provide accurate and timely information to stakeholders and the traveling public, e.g., other agencies and personnel as requested.
Monitor the operation of the network by analyzing information from the GIS, Police Services, traffic management systems, including CCTV, historic and predicted traffic patterns.
Maintain a positive image and exceptional customer service at all times.
Monitor congestion and incident information using various tools including ATMS and ATIS, EM radio traffic, and traffic reports from local media partners for incidents.
Create incident records in ATMS, notify appropriate personnel, and provide additional responses as required.
Receive and respond to emails or re-direct to appropriate staff as necessary.
High school diploma with 6 months related experience in operations or a comparable field.
Experience working with public contacts and telephone responsibilities preferred.
Ability to work and develop relationships with customers and colleagues.
Ability to lead and follow protocol during a crisis situation.
Ability to manage multiple priorities and communicate with internal agencies on status of various situations/projects.
Technically strong (MS Office, websites, etc.) with above average report writing skills.
Candidate will work towards moving to an Operator II role within 12 months of becoming a certified Operator I.
Must have the ability to follow written and oral instructions.
Must be able to work flexible work hours.
Must be able to manage time and task efficiently
Must be able to work at a computer console for extended amounts of time'
Must have the ability to work closely with others
Call Center Operator
GED or High School Diploma required
THIS POSITION IS LOCATED IN LADSON SC AT ROPER OFFICE PARK
An individual who is responsible for maintaining accurate on-call scheduling for all RSFPP physicians, serve as primary point of contact for RSFPP physician practices during off-hours (including contacting on-call physicians when protocol requires), perform financial reconciliation/Payment Research, appointment scheduling, insurance verification, coordination of precertification (for referrals to specialists, etc.), acceptance of payment for new patients and class/event registrations. Individual is also responsible for providing accurate and efficient telehealth services including, but not limited to: general information, provider referral, class registration and client assistance to patients or health plan members. The candidate upholds the standards and strategic goals of the company wide Customer Services program and promotes quality service.
Education: High school diploma
Experience: Two years recent customer service experience or related healthcare experience to include at least one year call center experience or telephone customer/patient service experience. Familiarity with medical terminology preferre
Primary Source Verification (if applicable): N/A
Types 40 wpm.
Knowledge of medical terminology. Intermediate personal computer skills and comfort with Microsoft Windows operating system; database and word processing software preferred. Strong verbal and written communication skills including good voice quality; good diction and articulation are required.
Demonstrates active listening skills. Good problem solving skills. Demonstrates ability to handle multiple tasks at the same time.
Demonstrates good teamwork. Positive, enthusiastic, helpful personality.
Other: Ability to work autonomously and exercise independent judgment.
Must be detail oriented and possess good organizational skills. Must maintain strict confidentiality of patient information.
Call Center Operator
Job Title: Call Center Operator
Job ID: 734691
Hours: Hours may vary
Shift: Day Job
Facility: UPMC St. Margaret
Location: 815 Freeport Road, Pittsburgh PA 15215
UPMC is currently hiring a full time Call Center Operator at St. Margaret Hospital!
The role of the call center operator is to provide excellent and courteous customer service skills to patients, staff and general public. Must be a team player and have good communication skills. This position has the responsibility and accountability for the accurate performance of answering all calls, redirecting calls to appropriate departments, overhead paging, activating pagers, dispatching, and taking the appropriate actions to codes and alarms.
The department also maintains an answering service for physicians and medically related departments. The operator must be able to respond to all communication systems in a fast paced environment. Job duties involve various age specifics whether responding to patients, callers, physicians or staff members.
Activates the Alert Notification System.
Answer all incoming telephone calls on the console and redirect to the appropriate location, providing information, placing calls, activating pagers and overhead paging.
Assist the religious taking patient requests for visit or communion, dispatch for emergencies and overhead page services.
Contact cab company when needed by departments and prepare paper work.
Dispatch Security assisting with emergency support.
Maintain Keys and sign in books for chaplain, volunteers, departments, electrical/telephone closets, lactation room, elevators, and employee parking lot.
Maintain on call schedules for departments.
Monitor all code/alarms and dispatch (Fire, Cardiac Arrest, Community Disaster, Injured visitors/staff, helicopter arrival, power failures, telephone switch alarms, blood bank, doors and gas alarms). Also respond to any of the above in the 100 and 200 Medical Arts Building on campus.
Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled.
Provide answering service for clients, following instructions, dispatching emergency messages, and verbally or fax messages to the client.
Provides approved overhead announcements.
Reports elevator, ATM and payphone problems.
Respond to any telephone repairs, logging the report, paging appropriate individual to handle repair.
Respond to long-range or in-house pager repairs, replacements and batteries, logging the report, and trouble shooting.
Responds to all calls needing assistance from parking lot gates as well as pay stations.
High school diploma or GED required.
Minimum two-years experience in customer service required, answering service experience preferred.
Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems in Telecommunications
Must possess proficient typing (40 wpm) and spelling/grammar skills.
The call center operator will type alpha text messages via pagers to physicians, staff members and answering service clients.
Answering service clients, in addition, receive all messages handled by In Touch daily via faxes to their office.
Attends mandatory safety, compliance and other meetings required by Telecommunications and hospital guidelines
Attends in-service and training classes, as required
Licensure, Certifications, and Clearances:
- Act 34 Criminal Clearance
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities Salary Range: $13.12 to $20.05
Union Position: No
For the best application experience, we encourage you to apply for this job from a non-mobile device.
One Call Operator
Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
For more information on Equal Employment Opportunity, please follow these links:
EEO is the Law
EEO is the Law Supplement
Pay Transparency Provision
Involved with identification of underground utilities, witness digging and submitting daily reports. Responsible for data gathering, equipment calibration, equipment trouble shooting. Works under minimal supervision.
High School diploma or equivalent
Requires a minimum of 1-3 years of related industry experience in lease operations
Calibrate one call line identification equipment and maintain documentation certification
Install appropriate identification on company owned lines within specified timeframe through one call process
Locate all underground facilities for One Call notifications
Notify lease operator of planned digging and boring activity near flowlines and pipelines.
Provide one call data for reports to governmental agencies
Record one calls in a "system" that allows for timely locates and is broadly viewable by division
Oversee digging and boring in and around lines (Line Crossing Inspections)
Keep pipeline map data current with GIS
Must be able to read and understand maps
Maintain compliance, in conjunction with and through close coordination with the Foreman and EHS Department, for all regulatory, environmental, and safety issues.
Support and maintain all company policies.
Secure and maintain all Devon issued equipment, including but not limited to computers, vehicles, and analysis or test equipment.
Has the responsibility and authority to stop unsafe work by employees or contractors
Must be flexible, willing to work weekends to cover PTO for other team members
Will be on-call for One Call on weekends on a rotating schedule
Travel and work extended hours on short notice
Oil and Gas Industry Experience Preferred
Practice safe work habits at all times
Demonstrate commitment to Devon Attributes
Strong commitment to safety and environment
Basic computer skills
Strong verbal and written communication skills
Able to work within a team environment
Position requires operation of Company vehicles. Incumbent must meet requirements of Company Policy
Must be able to safely and effectively wear Self Contained Breathing equipment and work in an H2S environment
Devon Energy is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Devon Talent Acquisition Team at Diversity@dvn.com.
Telephone Operator - Bradley Customer Service Call Center
Work where every moment matters.
Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
The Hospital of Central Connecticut Bradley Campus, we provide comprehensive inpatient and outpatient services in general medicine and surgery, as well as a wide variety of specialties. Staffed by our talented team of leading professionals, The Hospital of Central Connecticut provides a wide array of services throughout the region, caring for patients from birth through the end of life.
Responsibilities include answering incoming calls, paging staff, locating on-call staff, and facilitating communications during hospital emergencies.
High School Diploma or G.E.D.
Previous telephone operating and clerical experience a plus.
Ability to remain calm and organized under stressful situations and fluctuating activity levels necessary.
Must be able to train on 2nd and 3rd shift full time for 3 weeks.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Call Center Operator
Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.
Education, Training and Experience
High school diploma or equivalent training and experience.
One (1) year prior related customer service experience, preferably in a technical call center environment
Call tracking system experience preferred
Knowledge, Skills and Abilities
Knowledge of tracking software
Technical customer service skills
Strong analytic skills
Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
Ability to work in a team environment
Ability to troubleshoot
Ability to explain technical information to a non-technical client
Strong verbal and written communication skills
Understanding of help desk operations, tools, methodologies and processes
Duties and Responsibilities
Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Manages inbound phone calls from Lottery retailers
Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
Dispatch technicians as appropriate for on-site repairs
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.
Call Center Representative (Csr) - Driver License Administration Call Center - Aaii
Our mission at the Colorado Department of Revenue is to provide quality service to our customers in fulfillment of our fiduciary and statutory responsibilities while instilling public confidence through professional and responsive employees. Colorado Department of Revenue
The Department of Revenue offers 10 paid holidays per year, paid vacation and sick leave, discounted RTD Eco-Pass, BenefitHub, CafeWell, employee wellness programs included in a great benefit package.
Description of Job
The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services.
Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
These positions are responsible for answering and returning a high volume of calls, processing returned mail, and communicating with customers in a fast paced work environment. They provide information regarding the State Driver License appointment availability and process returned credentials marked undeliverable by the US post Office.
This includes explaining the requirements for obtaining a Colorado Driver License, Identification Card, and Permit under statutory requirements for individuals. These positions are also responsible to schedule appointments for individuals seeking to apply for a Colorado document utilizing Q-Flow, a computer based program, for 33 State Driver License locations. The employee will provide a confirmation number and provide the date and time of the appointment.
The employee will process returned credentials using the State DRIVES system and communicate with credential owners and State Driver License offices on re-delivery options. The employee also will perform adviser duties helping direct walk-in customers at the Lakewood Driver License Office. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Candidates shall possess good communications skills (both oral and written) and interpersonal skills, the ability to multi-task, the ability to work responsibly with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers in an effective, efficient, and elegant manner.
Two years of general clerical experience. This experience must include at least one year of providing customer service over the telephone.
General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:
Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community.
Data Entry including: entering information into a program or database (appointments, contact information, customer records)
Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint)
Regular, daily work responsibilities utilizing computer systems, printers, copiers, fax machines and other technologies
Typing professional emails, letters, reports, briefings, forms, memoranda, etc...
Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports
In order to be considered for this position, your clerical experience must be documented on your application. (Part-time experience will be pro-rated.)
Substitutions: College or university course work from an accredited institution in Business, Public Administration, Management or a field of study related to the work assignment, may substitute for the experience on a year-for-year basis.
Preferred Qualifications and Competencies: The preferred candidate will be:
Fluent speaking and writing Spanish
Additional years of customer service experience
excellent interpersonal skills
data entry skills
proficiency in MS Word and Excel.
NECESSARY SPECIAL REQUIREMENTS/CONDITIONS OF EMPLOYMENT:
Colorado Fingerprint-based Criminal History Record Check Requirement: At the time of onsite interview, applicants to this position are required to submit fingerprints and authorize the hiring authority to complete a fingerprint-based criminal history record check through the Colorado and Federal Bureau of Investigation; pursuant to Colorado State Law 42-1-244 C.R.S. (2015). The department may use this information to make employment decisions concerning such employees.
Applicants must be at least 21 years of age
Applicants must possess and maintain a valid unrestricted State of Colorado driver's license at the time of application (out of State Driver's Licenses will NOT be accepted)
Employees may be required to work non-traditional work hours, such as extended office hours in some locations; evenings and/or weekends to accommodate customers
CDOR Special Requirements
All employees must be current with their income tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your tax records/accounts.
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment.
Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action:
Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038.
Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Applicants are strongly encouraged to apply online. However, if NOT applying online, applications from Department of Revenue employees may be faxed to 303-866-3718. Supplemental Information
APPLICATION, MINIMUM QUALIFICATIONS & COMPARATIVE ANALYSIS
E-mail Address: All correspondence regarding your status in the selection/examination process will be conducted via Complete Online Application -detailing how your experience and education meet the stated minimum and preferred qualifications of the job. "See Resume" statements will not be accepted in lieu of a properly completed application.
A "Complete Application" must include:
Complete Online Application-detailing how your experience and education meet the stated minimum and preferred qualifications of the job. "See Resume" statements will not be accepted.
Cover letter of interest-detailing how your experience and/or education meet the stated minimum and preferred qualifications of the job
Completed Supplemental Questionnaire-found at the end of the online application
College Transcripts (when requested, or when using education to meet minimum qualifications)- a copy of your official or unofficial transcripts showing that your degree has been conferred and the name of your school, or your National Association of Credential Evaluation Services (NACES) accreditation.
Only complete applications submitted by the closing date for this announcement will be given consideration. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.
The online application will be used to determine if you meet the Minimum Qualification requirements. It is imperative that you read the Minimum Qualifications and make certain that job duties and education (if applicable) in your online application "draw correlations" to the Minimum Qualifications. Human Resources Analysts will not infer you meet the Minimum Qualifications if experience isn't detailed in the application.
- Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit.)*
The state personnel system as defined by the Colorado Constitution requires that all jobs within the classified system be filled through comparative analysis. The number and types of comparative analysis will depend on the position being filled as well as the number of qualified applicants.
You may be considered for vacancies only if you have successfully completed the comparative analysis process. A comparative analysis is a process that compares specific job-related knowledge, skills, abilities, behaviors and other competencies. The process can include multiple components including structured interviews, application/resume review, oral panel examinations, written objective tests (multiple-choice, true/false), written narrative tests, performance tests, training and/or experience evaluations, or physical capacity tests.
HOW TO APPLY: Thank you for your interest.
Submit an on-line application by clicking the link below or submit a State of Colorado Application for Announced Vacancy and all supplemental questions according to the instructions provided below. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed above.
TRANSCRIPTS REQUIRED: An unofficial copy of transcripts must be submitted at the time of application.
Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this announcement.
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