Call Out Operator Job Description Sample
Emergency Dispatch Operator Call Center Monitoring (Starts 5.6.19)
You are helping to save lives for a living! You are passionate about helping others, comfortable with change, have the ability to identify problems and provide solutions. You multitask across systems and applications, analyze and resolve technical issues, and comfortably navigate customer problems over the phone. You're not only here to answer customer questions, help fix technical issues, but to also provide an incredible customer experience!
ALL SHIFTS AVAILABLE
2nd Shift starts between 3PM – 5PM
3rd Shift starts between 9PM - 11:30PM
BOTH weekend days required (SAT & SUN) on ALL shifts/schedules
Based on DIRECT call center experience in the last 10 years (shift, weekend, bilingual (SP) differentials where applicable)
Orientation and Training:
Orientation and training for this position will begin Monday, May 6th for approximately 4 weeks from 8:00am - 05:00pm. Paid training.
Why do you want to be an Everyday Hero? Why ADT?
ADT offers full benefits on the 1st of the month after 31 consecutive days of employment. (Medical, Dental, Vision, 401IK with 5% matching
Paid vacation time (We all need to recharge our batteries at some point.)
$7,500 Tuition Reimbursement
A great environment. Everyone says it. We mean it.
Opportunity for Career growth? Of course! Employee referral bonuses? Absolutely!
Certification, Licenses, Registrations:
Must be able to pass a monitoring licensing exam.
After hire, must be able to be licensed in appropriate states.
As our customers' first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by trouble shooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs – and remind them that behind our great products are customer centric, accountable and collaborative team members willing to serve them.
Our Ideal Candidate looks like this:
High school diploma or equivalent required
Some college ideal; degree preferred
Call center experience highly preferred
Minimum of one (1) year of customer service experience required
Technical aptitude, problem solving skills
Successful completion of online pre-employment assessment
Think you have what it takes to join our team? Apply today!
ADT LLC is an EEO Employer
Want to learn more about ADT?
Visit us online at www.adt.com
Emergency Dispatch Operator - Call Center Monitoring (Starts 5.28.19)
The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 17,500 people throughout North America. More information is available at www.adt.com.
ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. An Emergency Dispatch Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties.
Duties and Responsibilities:
Responds to alarms using the information provided in instruction screens.
Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.
Properly documents alarm handling procedures within the alarm screens.
Completes alarm processing in accordance with departmental procedures.
Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call backs
Receive inbound calls related to alarm call back inquires
Other duties as assigned.
- High School Degree or equivalent.
- Minimum of six (6) months of external customer service experience required, call center experience preferred.
Excellent communication skills.
Able to type at least 25 wpm.
Basic knowledge of computer applications.
Strong organizational skills.
ADT LLC is an EEO Employer
Want to learn more about ADT?
Visit us online at www.adt.com
Operator - Enterprise Call Center, Melbourne, Part-Time
The Operator is responsible and accountable for providing Quality / No Harm, Customer Experience, and Stewardship by providing accurate, timely and efficient telehealth services including, but not limited to, telephonic inquiries and assistance for patients, family members, visitors, physicians, associates, Health Plans' members, general public; physician referrals and physician after-hours call service; and general
information from the general public.
To receive inbound calls and make telephonic connections for internal and external callers who reach one of the multiple telephone lines routed through the Call Center and seek: information about patients, departments or patient care units; information about healthcare services or general health advice that may be available at Health First or elsewhere in the community; an on-call medical staff member or a Health First physician; a representative of Home Care, Health Plans, the Hospitalists service.
Exchange information and manage callers in a courteous and professional manner, even when dealing with callers who are demanding, emotionally distraught and discourteous.
Process hundreds of calls within a work shift while creating caller satisfaction.
Use effective communication skills and good judgment in interacting with callers/patients to correctly appraise individuals needs and capabilities in order to successfully facilitate information exchange and make appropriate telephonic connection.
Following established call management guidelines perform complete, accurate and timely computer data entry and call interaction documentation according to department documentation standards.
Accurately maintain the on-call ED physician schedule in IntelliDESK as well as the individual schedules.
Page emergency codes within 60 seconds.
High School graduate, some college preferred.
Proven track record of successfully multi-tasking in a fast-paced environment
Switchboard Operator - Call Center - Part-Time, Nights (Kish Hospital)
Provides switchboard operations to Marianjoy Rehabilitation Hospital and sometimes provides guest services functions as well.
Answers, screens and directs all internal and external phone calls.
Ensures the conveyance console and Telecommunications Device for the Deaf (TDD) are operational and reports repair issues to Information Services.
Pages personnel over the intercom system or by pocket and/or radio pagers, as requested.
Communicates with Safety team and Engineering department during any emergency calls and/or fire alerts via two-way radio and follows up with written documentation.
Informs individuals in the hospital of fire drills, disaster drills and other hospital issues by making overhead announcements as directed per policy or by security or safety officer
- Provides project support to the department as assigned by supervisor
Welcomes all visitors, vendors and business partners and directs them to the proper location.
Supervises and provides guidance to volunteers in assisting visitors, vendors and business partners.
Assures that policies and procedures related to visiting hours/visitation and safety are enforced
Updates inpatient phone list and maintains room and ext. list
Provides visitors with wheelchairs, escort or general information as needed.
Provides vending machine refunds
Received floral deliveries and assures they are delivered to proper person.
Provides patient room #'s to ambulance/medicar drivers as needed.
Assures front desk and lobby areas remain clean, net and organized
- Demonstrates a visible working style, acts in a manner that is consistent with and shows commitment to the WFH Values
High School or Equivalent (GED)
Previous switchboard experience
0-2 years of experience
Computer experience in a Windows environment is required
Strong communication skills, with the ability to work independently are required
Ability to interface with a variety of people and provide the highest level of customer service is required.
Call Center Operator
Paragon Communications Solutions, Inc. (PCSI)
Paragon Communications Solutions, Inc. (an Xator Corporation National Security Solutions Company) is a niche provider of strategic tactical field communications, electronic countermeasures, and Counter-Unmanned Aerial Systems capabilities to the Federal Government.
Active TS/SCI clearance with a polygraph is required.
We offer competitive compensation packages with plenty of opportunity for advancement.
Full-time employees are eligible on the 1st day of the month following their date of hire. Employees receive an automatic 3% of gross earnings every pay period. Employees are vested immediately.
Paid Time Off
- Paragon is able to offer 20 days of leave to new employees. In addition, we recognize 10 paid holidays per year; all of which are floaters and may be taken on its designated date or on any day following.
Call Center Operators Northern Virginia
Call Center Operators will provide professional telephone operations support to answer and manage incoming calls from a variety of sources. All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls. Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes.
Requires excellent interpersonal skills and the ability to develop relationships with customers, coworkers and colleagues.
Must be able to work easily with non-native English speakers and pay close attention to details.
Must have the ability to adapt to changing work requirements, multiple tasks and priorities, and be able to exercise discretion.
Prior call center experience managing a high volume of incoming calls is desired.
Paragon Communications Solutions, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
For additional information about Paragon Communications Solutions, Inc., Xator Corporation or the position, please email John at firstname.lastname@example.org
One Call Operator
Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
For more information on Equal Employment Opportunity, please follow these links:
EEO is the Law
EEO is the Law Supplement
Pay Transparency Provision
Involved with identification of underground utilities, witness digging and submitting daily reports. Responsible for data gathering, equipment calibration, equipment trouble shooting. Works under minimal supervision.
High School diploma or equivalent
Requires a minimum of 1-3 years of related industry experience in lease operations
Calibrate one call line identification equipment and maintain documentation certification
Install appropriate identification on company owned lines within specified timeframe through one call process
Locate all underground facilities for One Call notifications
Notify lease operator of planned digging and boring activity near flowlines and pipelines.
Provide one call data for reports to governmental agencies
Record one calls in a "system" that allows for timely locates and is broadly viewable by division
Oversee digging and boring in and around lines (Line Crossing Inspections)
Keep pipeline map data current with GIS
Must be able to read and understand maps
Maintain compliance, in conjunction with and through close coordination with the Foreman and EHS Department, for all regulatory, environmental, and safety issues.
Support and maintain all company policies.
Secure and maintain all Devon issued equipment, including but not limited to computers, vehicles, and analysis or test equipment.
Has the responsibility and authority to stop unsafe work by employees or contractors
Must be flexible, willing to work weekends to cover PTO for other team members
Will be on-call for One Call on weekends on a rotating schedule
Travel and work extended hours on short notice
Oil and Gas Industry Experience Preferred
Practice safe work habits at all times
Demonstrate commitment to Devon Attributes
Strong commitment to safety and environment
Basic computer skills
Strong verbal and written communication skills
Able to work within a team environment
Position requires operation of Company vehicles. Incumbent must meet requirements of Company Policy
Must be able to safely and effectively wear Self Contained Breathing equipment and work in an H2S environment
Devon Energy is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Devon Talent Acquisition Team at Diversity@dvn.com.
Call Care Operator - 8 Hours/Week, Day Shift
INTERNAL LAKELAND ASSOCIATES - Please apply through Workday. External careers site is for Non Lakeland Associates only
Benefit eligible positions are those listed with 24 hours per week or more.
St. Joseph, MI
Call Care - Coordinator Lakeland Care Call Centers
Day (United States of America)
7am-3pm, Every Other Weekend & Some Holidays
Provide after hour's services for medical facilities and other local professionals. Answer incoming calls from patients, family members and physicians/or their representatives, quickly and politely, and take detailed messages from the caller. Process the messages and relay them according to the client's protocol.
- Answer phone calls in friendly and professional manner. Take correct and detailed information from callers. • Deliver messages to office staff and on-call providers. • Complete each call and deliver it to on-call provider in specified time frame per each account. • Enter the detailed call and delivery information into call logs for each account. • Fax complete call logs to offices at specific times. • File faxed call logs and messages for accounts. • Review each account's on-call information to ensure correct changes have been made. • Page on-call providers through specified software programs. • Placing reminder/wake up calls to clients at specified times. • Other duties as assigned. • Committed to the continuous improvement of the patient experience which includes patient safety, quality of care and excellent service. Adheres to the organization's published values.
High School or GED (Required)
Additional Job Details
Continuously: Sitting, Lifting/exerting force: 0-10 lbs., Use of hands to grasp/handle/feel, Vision, Vision-color, Hearing, Speaking
Frequently: Walking, Lifting/exerting force: 11-25 lbs.
Occasionally: Standing, Lifting/exerting force: 26-51 lbs., Stoop/kneel/crouch/crawl, Bending, Squatting, Climb/balance, Operating a motor vehicle
Be able to perform basic computer functions, operate office equipment including printer and fax machine.
Abilities: Ability to work extended hours beyond normal work schedule to include, but not limited to, evenings, weekends, extended shifts and/or extra shifts, various locations, sometimes on short notice.
Environmental Conditions: Potential exposure to fumes, dust, gases, and odors.
Frequent changes in temperature may occur. Possibility of exposure to communicable diseases.
Not the right fit? Join our Talent Network by clicking on this link
Part Time Call Center Operator - Swing Shift 3Pm-12Am (Vg00746)
SAIC is hiring a part time (Saturday & Sunday) Call Center Operator to work on the Department of State contract.
This is a Console Operator position in support of the Department of State (DoS) Vanguard Program, TWD Console Operator Service.
Console Operator personnel provide operator assistance to the main Department of State public number.
Working as part of a team and reporting to a team lead, the TWD Console Operator receives all incoming calls to the Department of State.
Description of Duties
Processes incoming and outgoing calls for our internal and external clients in a courteous and pleasant manner.
Transfers callers to the appropriate destination based on callers' questions.
Provides assistance in determining information or office as needed, relays messages to the appropriate departments during emergencies.
Provides assistance to internal and external callers in emergency situations, and to frustrated callers.
Provides backup receptionist duties within the Information Management Office (IRM) when required.
Maintains the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.
Position will work 3pm-12am Saturday & Sunday after 3-4 weeks of training. This is a PART-time position.
High School and two (2) years or more related experience.
Ability to learn and understand the organization and functions of the State Department.
Strong communication skills.
Ability to use Word, Excel, and data entry.
Works well under general supervision and promotes a team environment with a positive attitude.
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
Call Center Operator PRN
This position is posted as a JIC (Job Interest Community). You are submitting your application for Call Center Support Operator opportunities. Once you apply, we will personally review your application to ensure that you meet the minimum qualifications and have completed the entire application. At that time, you may be contacted to discuss your experience. This way, we can be sure that the job you apply for is the perfect fit for you.
Current needs: We are seeking candidates who are willing and able to work night and weekend shifts. Must be able to work 2 days per week and 2 weekend rotations (Saturday & Sunday) every 6 weeks.
Answers and processes medical emergency codes for the Cleveland Clinic enterprise using prescribed protocols and procedures in conjunction with the Critical Care Response Committee. Answers and provides information to inbound and internal callers by accessing electronic alphabetical, geographical directories and then transferring the caller to the appropriate destination site. Answers and processes after business hours patient and emergency internal calls to physicians using prescribed protocols and procedures. This position does not have a fixed schedule, and will be scheduled based on facility needs.
Answers internal medical emergency calls, prioritizes calls, determines type of response, and dispatches calls accordingly following prescribed protocols established by Critical Care Response Committee, including providing non-life threatening medical instructions. Relays information to and from emergency sites to all individuals or groups requiring notification.
Answers and processes requests for crisis intervention team and other emergency codes using prescribed protocols in conjunction with the Emergency Management Team.
Answers and processes after hours' patient emergency messages to physicians using prescribed protocols.
Answers inbound calls, searches database or reference material to obtain needed information to transfer caller to appropriate destination within established metrics and productivity standards.
Offers special assistance to persons who are unable to dial or who are in emergency situations; provides relay service for hearing impaired callers.
Answers routine questions about the organization using electronic database and reference material; suggests and checks alternate spellings, locations or listing formats for callers lacking details or complete information.
Performs various data entry tasks, such as updating application database, phone directories and other electronic reference material.
Other duties as assigned.
- High School Diploma / GED or equivalent required.
- Emergency Medical Dispatcher (EMD) certification by the International Academies of Emergency Dispatch (IAED) preferred.
Complexity of Work:
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
Customer Service: The ability to provide excellent service to all callers regardless of the situation.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
Communication: Excellent verbal and written communication skills.
Stress: The ability to handle stressful situations and function under pressure with minimal supervision.
Proactive and Initiative: Using good judgment to assist and help all callers.
Developing and maintaining cooperative work relationships with others.
Using computers and computer systems, including hardware and software.
Ability to assist in training and teaching of others.
A minimum of 1 year of call center or telephone operator experience required.
Experience in health care or a related field preferred.
Offset: Bachelor's Degree and no experience.
Manual dexterity sufficient to operate telecommunications console.
Requires frequent sitting, audible speech and hearing, normal or corrected vision.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment.
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic's Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities
Call Center Operator II / 24Hr/ BWH - Food Services
GENERAL SUMMARY/ OVERVIEW STATEMENT:
As a member of the Room Service team, the individual will be tasked to assist and deliver in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff.
This position requires working with and assisting other members of the Room Service team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State, Local and hospital sanitation and safety procedures. As outlined in the Food Service Department's HAACP program.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1.Act as a liaison to food service for the patient, family and staff. Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order. To assure patients fed within 45 minutes of ordering the meal.
2.To communicate on the telephone in an efficient, pleasant and respectful manner, even during periods of high call volume, in order to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the Computrition system. A call center operator's average call time will range between 1 1/2 - 2 minutes.
3.To review therapeutic diet orders and modify the patient's order to meet the diet order parameters while attempting to honor the patient's request and be aesthetically pleasing.
4.To speak with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible find a satisfactory substitution. To assure a nutritionally balanced meal that meets the dietary restrictions of the patient's diet order.
5.Communicate on the phone or in person to patients, staff, and guests according to department scripting policy and procedures.
6.To communicate patient diet order issues to the Call Center Operator Lead, Diet Tech or clinical dietitian when policy mandates.
7.Identify patients who are not able to place an order via telephone or who have not ordered their meal. Interact with patient family and nursing to enter a complete order in Computrition. Facilitates the meal service or communicate via Computrition the reason for refusal.
8.Acts upon patient, family, or staff meal service requests. These requests may include contacting and following through with the clinical dietitian regarding diet order issues or supplement changes, or room service team members to resolve meal service issues or handle special requests. When necessary escalating requests to management
9.Manage patient nourishment, supplement and tube-feeding delivery.
10. Proficient using the Computrition according department policy and procedures and maintains accurate and updated patient information via the electronic diet office system.
11. Manages difficult or emotional situations and responds promptly to patient needs.
12. Pickup diet order sheets from nursing stations and receive verbal diet order changes. Adhere to department policy and procedures when receiving a verbal diet order.
13. For administrative and tracking purposes, monitor, collect and/or record operation specific data.
14. Assist in orientation and on-the-job training of new Call Center Operators and Dietetic Interns.
15. Read hospital email periodically throughout the day to remain up to date on patient and policy and procedures information. Use hospital work stations and email according to hospital policies and procedures.
16. Perform duties of the Call Center Operator I when necessary.
17. May participate in tray delivery and pickup.
18. Adhere to departmental and hospital policies and procedures and other foodservice regulations at all time.
19. Participate in and monitor, according to preset criteria, sanitation and safety procedures – including HACCP program.
20. Perform all other duties as assigned
1.Knowledge of specialized diets and menus
2.The position requires the ability to read, write, speak and communicate in English, to follow and give oral and written instructions, to be able to communicate with patients, hospital personnel, and co-workers. This level is normally acquired through completion of a high school education.
4.Associate degree as a diet technician (or 3 years experience working in a diet office setting) A basic supervisory course is strongly recommended.
5.Customer service and/or call center experience required
6.Healthcare setting experience strongly preferred
7.Knowledge of the food and restaurant regulations set by the federal, Massachusetts and Boston City Health Codes and Joint Commission on the Accreditation of Hospitals.
8.Must have computer skills and basic mathematics knowledge
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1.Must be pleasant and friendly, flexible, hard-worker, and work well with others.
2.Must have good hand-eye coordination, good manual dexterity and a good attention span.
3.Must have good attention to detail and problem-solving skills
4.Must have the ability to communicate well in order to discuss semi-complex and involved information with other employees, staff members, patients or general public in a sensitive manner.
5.Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files.
6.Must be able to adhere and enforce new or updated policies and procedures.
7.Registered Diet Technician credentials a plus.
9.Ability to read, write, and speak another language is a plus.
8.Must be able to talk on the telephone to patients, guests, and staff in a pleasant, respectful manner.
9.Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements.
10.Knowledge of computerized diet order systems, Windows, Outlook, Word and Excel spreadsheet.
1.Fast paced busy call center environment with close-set cubicles.
2.Possible on feet for part of the day (50%) and long periods of time sitting.
3.Involves occasional lifting of items up to 25 lbs., pushing and pulling food carts.
4.Works in heated and air-conditioned office, patient floors and kitchen.
5.Work involves occupational risks commensurate with work hazards and physical requirements, i.e., wet slippery floors, chemical solutions, handling hot water and soup (180-190 degrees), frequent bending and tray handling.
6.Consequence of errors ranges from no harm to serious harm such as incorrect trays to patients, injured employees and broken equipment.
7.Work involves rotating shifts as early as 6:00 AM to as late as 9:30 PM, required to work weekends and holidays.
HOSPITAL WIDE RESPONSIBILITIES:
Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
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