Call Out Operator Job Description Sample
Call Center Operator
We are seeking a Call Center/Alarm Central Station Operator to join our team! You will be responsible for helping customers by handling alarm signals and service information and resolving technical issues.
- Handle alarm and emergency signals
- Handle Customer inquiries and complaints
- Resolve customer issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in Call Centers/Alarm Central Station Operator or phone support
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Accepting both Full and Part Time applicants
Food Service Call Center Operator
MRMC-Milford Regional Medical Center (Main Campus) Service/Trades-Per Diem/On-call, Day & E/O Weekends, on call hours/ days & hours vary Posted 2017-11-09 Req # 11317 Statement of Purpose: Under the direct supervision of the Dietary Supervisor and Clinical Nutrition Manager, the Call Center Operator provides outstanding customer service.
They embrace the values of courtesy, sensitivity, responsiveness in all interactions. They are responsible for interacting with the patient and / or their families, and nursing staff regarding food preferences and filling these requests according to dietary specifications. They monitor the patient’s overall intake and communicate results to the dietitian.
Education: High school diploma or equivalent. Certification / License: Serv Safe certificate preferred not required.
Experience: Healthcare experience with patient contact in a food service department. Customer service experience via telephone required. Experience with therapeutic diets.
Other skills: Strong, positive communication & interpersonal skills. Ability to multi-task, handle multiple phone lines and voice mail.
Ability to make sound judgments and decisions, problem solve as needed and maintain composure in stressful situations. Ability to sit for long periods of time. Basic computer knowledge.
Must be able to perform the following in English: Ability to speak clearly & be understood by various ages of population. Ability to read and comprehend instructions, computer meal ordering reports in a standard size font. Ability to effectively write simple correspondence to supervisors, dietitians, nursing staff.
Call Center Operator PRN
PRN-Mostly weekends- days West Florida Healthcare is proud to be the only hospital in the area to offer all private rooms as well as the area’s only Accredited Chest Pain Center. The facility is also an Advanced Primary Stroke Center and is the area’s only accredited Breast Imaging Center of Excellence. The West Florida Healthcare campus includes the all private room acute care hospital, the area’s only comprehensive physical rehabilitation hospital, and a mental health facility. Affiliated with HCA, the nation’s leading provider of healthcare, West Florida Healthcare offers major services in cardiology/cardiovascular surgery, oncology, neurology/neurosurgery, orthopedics, emergency care, behavioral health, obstetrics, rehabilitative medicine and many other medical specialties. For more information about the hospital, visit www.westfloridahospital.com
Provide customer service in the Hospital Call Center, Front Desk and Pavilion Front Desk. Answer and route incoming calls; take, process and dispatch maintenance work orders, monitor hospital alarms and call codes.
Provide Physician Paging services and take, process and route consults. Follows policies and procedures of West Florida Hospital. Participates in the Quality Improvement process and adheres to standards of behavior.
Manage stress appropriately and can make decisions under pressure, handle multiple priorities, work in area that are confined and/or crowded. Sedentary work with periods of standing, lifting, stooping, bending, walking, talking, answering telephones and using a computer. *Attendance and scheduling flexibility are essential to this position. High school diploma or GED required.
Minimum 6 months customer service experience required. A minimum of 1 year healthcare communication experience preferred.
Ability to communicate in a professional manner and relay information accurately required.
Ability to use a multi-line switchboard required.
Basic computer skills required.
Ability to read and comprehend written instructions and to follow verbal instructions required.
Good analytical and customer service skills required.
Ability to work well under pressure required. An EEO/AA Employer M/F/V/D. Tobacco Free Campus
Job:Admitting Registration Clerical & Scheduling
Title:Call Center Operator PRN
Location:Florida-Pensacola-West Florida Hospital
Call Center Operator
Call Center Operator Department: Telecommunications Schedule:
Part-time Shift: Varies Hours: Job Details:
- The PBX operator should be able to answer the phone in a timely, courteous, and professional manner and respond accordingly to any crisis situation.
*Must also be able to respond to Lifeline calls and take appropriate measures (*at Lifeline base location only). Education / Experience: High school graduate or equivalent required. License / Certification required: none Knowledge, Skills, and Abilities: • Must be able to sit for prolonged periods of time. • Must be continuously and able to discern caller's needs to take quick and correct action. • Must speak with clear diction at all times and have a high level of hearing and visual acuity.
Call Center Operator
Department: AA102_72001 Comm-Operators-Aa
Expected Weekly Hours: 40
Shift: Rotating Shift
Job Description Details:
GENERAL SUMMARY AND PURPOSE: Healthcare is an industry that relies on seamless access. A Call Center Operator may be the first line of communication for St.
Joseph Mercy Health System's consumers and patients. Working in a call center environment, Call Center Operators take inbound calls as well as initiate outbound calls, offering information and answering questions to assist our patients and their families navigate the healthcare experience. Call Center Operators may also assist internal customers.
The CCR will listen to and assess our callers' unique needs. The CCR, through their skills and knowledge, will voice the solutions needed to help enhance, expedite, and effectuate an ideal healthcare experience for callers. The Call Center Operator will be expected to facilitate completing standard hospital switchboard calls and processing of in-patient consults, as well as provide back up for the marketing line.
Call Center Operators will also have the knowledge base to prioritize complex and emergent situations. Our focus is providing exceptional customer service with empathy while resolving the customers' questions and requests, ideally on their first call.
SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:
High school education or GED equivalent.
Customer service experience required; Previous experience in a Call Center, or an Operator Console environment in a healthcare setting is preferred.
Data entry and call documentation experience.
Proficient in operating a standard desktop and Windows based computer system, including but not limited to, EMR, Microsoft Office, intranet. Ability to use other call center software as required while performing the essential functions of the job.
Excellent communication skills in both written and verbal forms, including proper phone etiquette.
Ability to work a flexible schedule during assigned shift and cover absences in other shifts as needed. Applicants demonstrating dependability and flexibility in scheduling given preferential consideration.
Ability to work effectively with various levels of organizational members and diverse populations including staff, leadership, physicians, patients, and family members.
Able to multi-task.
ESSENTIAL FUNCTIONS: Answers and processes telephone calls using both electronic and paper-based documentation. Performs paging requests and public address announcements.
Processes physician consult and referral calls for nursing and physician groups. Provides backup monitoring for multiple emergency alarm systems, a dedicated 911 Emergency Line, Quick Call Weather Alert Radio, and communication with the Security Department. Maintains good rapport and cooperative relationships.
Helps to identify problems, offer solutions, and participate in their resolution. Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St.
Joseph Mercy Health System.
Discusses patient and hospital information only among appropriate personnel in appropriately private places. Behaves in accordance with the SJMHS Values of Justice, Mercy, Human Dignity and Preferential Option for the Poor. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health Standards of Conduct and Organizational Integrity Program and related policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Additional Duties as Assigned Provides on-going feedback on issues and barriers to contribute to resolutions Trinity Health's Commitment to Diversity and Inclusion Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes.
We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity. Trinity Health offers rewarding careers in a community environment with all the advantages of working at one of the nation's largest health systems.
We provide high-quality, people-centered care in 22 states through our network of hospitals, facilities, community-based services, and continuing care locations - including home care, hospice, Program of All Inclusive Care for the Elderly (PACE), and senior living facilities. If you are looking for a rewarding clinical or administrative position, you'll find exceptional career possibilities, opportunities for advancement and a job with meaning at Trinity Health. Trinity Health employs more than 131,000 colleagues across 22 states.
We honor and embrace a diverse representation of people, ideas and backgrounds. Our dedication to diversity is evident in our commitment to training, education, recruitment, retention and development, as well as community partnerships and supplier diversity. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences and health practices of the communities we serve and to apply that knowledge to produce positive outcomes.
We recognize that each of us has a different way of thinking and perceiving our world, and that our differences not only serve to unite us, but also lead to innovative solutions.
Dietary Specialist - Call Center Operator
- Call Center Operator Requisition # 39494BR Business Unit name Corporate Office Physical Location Minneapolis, Minnesota Posted Date 17-Nov-2017 Schedule Type Part-Time Dept. Name Nutrition Services Call Center Hours Per Week 20 Contract ANW L113 Service Workers Introduction Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A not-for-profit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 13 hospitals, 16 pharmacies, specialty care centers and specialty medical services that provide home care, senior transitions, hospice care, home oxygen and medical equipment, and emergency medical transportation services. Allina Health is a vibrant, growing organization with opportunities to suit your professional skills and a diverse work environment to match your specific interests. We believe employees are our greatest asset and are dedicated to helping you develop and maximize your professional skills. The Commons, located in Minneapolis, is the headquarters of Allina Health, a not-for-profit health care organization serving patients and communities. Approximately 1,600 corporate and administrative service employees work at offices within Midtown Exchange, the site of the historic Sears retail complex at Chicago Avenue and E. Lake Street. This community landmark, adjacent to the campus of Abbott Northwestern Hospital, part of Allina Health, is the second largest building in Minnesota and includes offices, an internationally themed public market and residential units. Responsibilities Req ID: 39494
Answer phone calls from patients and medical staff and process room service patient meal orders in HT per diet order.
Assist patient guests with ordering Guest Trays using Payment Navigator
Review patient diet orders and allergies for each order to confirm compliancy with the physician diet order
Call patients and or nursing for patients who have not placed a meal ored for each meal
Processed faxed meal orders
Maintain a minumum of 70 to 80 incoming calls per 4 hour meal period as well as 35 to 40 call backs each meal period Education
High School Diploma
Previous nutritional education on modified diets Qualification/Skills
Must have knowledge and understanding of modified diets and the ability to transfer that information to patient meal orders fro accuracy and safety for patient.
Previous food service or call center experience helpful
Experience with Health Touch preferred Work Schedule Part time position
- 20 hours per week Day/evening hours- 2:30PM-6:30PM or 2:45PM to 6:45PM EOW and holidays L113 SEIU contract Location/Community Information Minneapolis boasts being both cosmopolitan yet small enough that you can find a place to call home whether on a lake, golf course, or in an adjoining suburb. With the fast pace of activity there are professional sports, theater, or enough parks for a quiet walk. The area has numerous schools and colleges, both public or private, and enough teams for all weekend athletes to join.
Located in Minneapolis
Population = 380,000
Service Area = 2,882,245 Community Resource Links: Community Information School Digger Explore Minnesota MN Dept of Education Minneapolis St. Paul MagazineSt. Paul Pioneer Press Twin Cities Living MagazineStar Tribune Closing If you are interested in becoming part of our award winning team of professionals, please apply online today. Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer. Campus/Facilities Corporate Office Requisition # 39494BR Nutrition / Food Services
Bilingual Call Center Operator / Tray Runner
The Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either face-to-face, email or telephone communications. The Customer Support Specialist may also be required to record and document various client interactions for management follow-up. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements. /General
/ * Handles customer service inquiries and problems via the telephone, recording recurring problem areas.
Provides immediate assistance to customers as requested.
Maintains a method to document, track and research customer input.
Shares recurrent problems identified by customer input.
Reviews statistics and trends with appropriate personnel.
Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.
May respond to e-mail inquiries.
May send written communications in response to customer comment forms.
Complies with all Sodexo HACCP/OSHA, and/ or local policies and procedures related to all assigned work.
Reports all accidents and injuries in a timely manner.
Complies with all company safety and risk management policies and procedures.
Participates in regular safety meetings, safety training and hazard assessments.
Attends training programs (classroom and virtual) as designated.
May perform other duties and responsibilities as assigned. * /Job
/ * High School diploma, GED, or equivalent experience. * 0 to 2 years related experience. * /Skills/Aptitude:/* * Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
Ability to maintain a positive attitude.
Ability to communicate with co-workers and other departments with professionalism and respect.
Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
Must have basic phone and computer skills (email, texting, etc.). * /License/Qualifications/* Certifications: None. /General
/ * Willingness to be open to learning and growing.
Maturity of judgment and behavior.
Maintains high standards for work areas and appearance.
Maintains a positive attitude.
Ability to work a flexible schedule helpful.
Must comply with any dress code requirements.
Must be able to work nights, weekends and some holidays.
Attends work and shows up for scheduled shift on time with satisfactory regularity. /Physical
/ * Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
Significant walking or other means of mobility.
Ability to work in a standing position for long periods of time (up to 8 hours).
Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds. /Working Conditions (may add additional conditions specific to defined work location):/ * Generally in an indoor setting; however, may supervise outside activities and events.
Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
The noise level in the work environment is usually moderate to loud.
Details* This is a part-time positon with combined duties of Bilingual (English/Spanish) Customer Service Specialist and Food Tray Runner. Base pay: $10/hour plus alternate rate Weekend and Holiday availability is a must. Most shifts will occur Friday
Sunday and Monday once training is complete. Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Sodexo is committed to upholding the spirit and principles of the Rehabilitation Act of 1973 and the 1998 amendment to the Act. If, due to a disability, you require a reasonable accommodation to navigate this site and/or complete the on-line application process, please contact SodexoFrontlineApplicationSupport.USA@sodexo.com for assistance. For more information about our commitment to equal employment opportunity, please click here.
Call Center Operator (Part-Time: Weekends) Vg00746 Job
Call Center Operator (Part-Time: Weekends) VG00746 (Job Number:430847)
- Description:* SAIC has an opening for a Part Time Console Operator located in Washington, DC. This is Part-time position working Weekends. Part-time shifts rotate from 6AM-3PM, 9AM-6PM, and 3 PM-12 AM. Main shift will be 6am-3pm. Position Description: This is a Console Operator position in support of the Department of State (DoS) Vanguard Program, Service Management Office (SMO), Voice Service Line (VSL) TWD Console Operator Service. Console Operator personnel provide operator assistance to the main Department of State public number. Description of Duties: - Supply directory services, organizational understanding and general information to callers to the Department of State.
Transfer callers to the appropriate destination based on callers’ questions.
Provide assistance to callers in a courteous and pleasant manner.
Provide assistance in determining information for the offices as needed, relay messages to the appropriate departments during emergencies.
Provide backup receptionist duties within the Information Management Office (IRM) when required.
Maintain the DoS directory database, which includes the names and telephone numbers of Government employees at DoS.
Provide support during emergency scenarios to provide excellent customer service to internal and external clients.
24/7 shift work is required. Qualifications : Required Knowledge/Skills/Abilities: - Strong communication skills.
Ability to use Word, Excel, and data entry.
Ability to provide 24/7 shift work. High school degree or equivalent needed This is Part-time position working Weekends. Part-time shifts rotate from 6AM-3PM, 9AM-5PM, and 3 PM-12 AM. Candidate must be flexible. Clearance: Must have an active SECRET clearance to be considered. SAIC
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. EOE AA M/F/Vet/Disability
- Job Posting:* Sep 15, 2017, 9:51:56 PM Primary Location: United States-DC-WASHINGTON Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: None Potential for Teleworking: No Travel: None Shift: Rotating Schedule: Part-time
Healthcare Call Center Operator - - Paterson
The Admissions Support Center is seeking a part-time Healthcare Call Center Operator responsible for working with propsective clients and familes seeking information on admission to Turning Point's recovery and treatment services. Part time evening shifts available, 4-8 p.m. Responsibilities include :
answer calls and respond to emails
handle customer inquiries both telephonically and by email
research required information using available resources
manage and resolve customer complaints
provide customers with service information
enter new customer information into system
update existing customer information
identify and escalate priority issues
route calls to appropriate resource
follow up calls where necessary
document all call information according to standard operating procedures
complete call logs
produce call reports
Other tasks assigned by supervisor Education and Experience Preferred
College degree preferred, Minimum Associates degree
proficient in relevant computer applications
required language proficiency
knowledge of customer service principles and practices
knowledge of call center telephony and technology
some experience in a call center or customer service environment
good data entry and typing skills
knowledge of 12 step programs Key Competencies
verbal and written communication skills
problem analysis and problem solving
customer service orientation
attention to detail
stress tolerance EQUAL OPPORTUNITY EMPLOYER ID: 2015-1020 External Company Name: Turning Point, Inc. External Company URL: http://www.tpnj.org/
Call Center Operator
Luke’s Health System is looking for an Call Center Operator to join our team!
If you’re looking for a place where you can grow in your personal life, in your career, and in your community, St.
Luke’s may be just the place for you. A strong, talented staff is at the heart of St.
Luke’s Health System. We are the state’s largest employer with more than 13,500 employees and a medical staff of more than 1,800 physicians and advanced practice clinicians. Our employees are dedicated to impacting the lives of those in our community while pursuing a life- changing career at St.
Luke’s. Our staff is the reason for our outstanding reputation as both a quality employer and superior healthcare organization. We’re proud of our people who deliver skilled, compassionate care every day, and are looking to add dedicated individuals who will continue in the same tradition of excellence.
With multiple locations in the beautiful southern and central Idaho, our mild, four season climate means you can play outdoors year-round. Whether you prefer leisurely walks along the river or heart-pounding climbs up a sheer cliff- there is always something to do after work. An exciting mix of urban and outdoor life defines Idaho’s culture, you can ski in the morning and watch a college sporting event at night.
It is a great state to raise a family and forge lasting relationships. The cost of living is low, and quality of life is high. St.
Luke’s Health System has an exciting opportunity for a
Call Center Operator to join our team!
Call Center Operator The Call Center Operator will receive room service food orders from patients via telephone, process food orders, and provide related services as needed. The Call Center Operator is accountable for the accuracy of the patient’s food order in accordance with food items ordered, any prescribed diet limitations and/or allergens.
Serves as a public relations resource for St.
Luke’s Food and Nutrition Services Department and communicates in a positive, helpful and informative way. Answering call center telephone using AIDET and scripting, the Call Center Operator will always respond in an informative, courteous and timely manner. They will also navigate computer programs efficiently and effectively.
- High school diploma or equivalent.
Preferred Criteria The Food and Nutrition Department is looking for a positive, upbeat individual who can work in a fast paced environment. Shift as scheduled. Our employees enjoy many benefits, some of the most popular are tuition reimbursement, hospital retirement contributions, and hospital-supported on-going training and education. __________________ #One of American’s Top 15 Health Systems - U.S.News & World Report, "America's Best Hospitals 2015-2016"*St.
Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
Department5299-FOOD & NUTRITION ADMINSub-CategoryFood & Nutrition
Position TypeRegular Part-Time
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