Caller Job Description Sample
Cold Caller / Phone Sales
Looking for enthusiastic positive people to join our digital team full time who can set up demos for our sales team and book appointments for our digital marketing products !
MUST BE ABLE TO COLD CALL PROSPECTS.
MUST HAVE PHONE SALES / TELEMARKETING EXPERIENCE
Our goal each day is to make our clients more successful and we are looking for those talented people who can spread our message over the phone and assist our sales team by calling warm /cold leads from our database.
Must have a good phone voice and be able to multitask. Salesforce experience a major plus as we use this platform as our CRM.
Our appointment setting team will be the first part of the sales process and the first impression to our potential clients. You will be reaching out to prospective customers to set up more in-depth conversations and demonstrations with our sales team working out of our state of the art facility in Eatontown, NJ.
If this job is a fit for your skills please apply now.
Candidate should have the following skill set :
Very strong phone skills
Be detail oriented and able to work with little supervision.
Send emails to prospects ( You should have experience communicating via email to clients sending meeting requests )
Understand and know how to use GMail / GSuite
Update Salesforce CRM with tasks and details for accounts and contacts
Knowledge of SEO, PPC, and Facebook marketing a plus
Work with internal sales team to coordinate demos and callbacks
Automotive experience a big plus ( BDC, INTERNET DEPT, SALES )
Excellent office setting ( Minutes from Beach, State of the art facility with Gym and Kitchen on site)
Salary + commission
Bingo Runner / Caller
Main caller is responsible for calling bingo numbers and verifying all bingo winners.
Runner is responsible for selling Bingo paper and pull tabs and providing information or advising guests about the Bingo games operated by Kickapoo Lucky Eagle Casino.
Performs all functions in accordance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensures the highest possible standards of guest service are provided and listens and responds to guest and employee concerns and questions.
Keeps players informed of upcoming events and changes in Bingo program.
Calls numbers as bingo balls are drawn, places each ball in the ball return chute of the Bingo blower.
Ensures that all numbers of all games are recorded in the sequence called.
Announces bingo over the microphone after a player calls "Bingo" and verifies bingo.
Ensures that all bingo balls are accounted for at the end of each session.
Balances Bingo Caller's report with the Paymaster at the end of each session.
Records jackpot information in the Bingo Caller's log at the end of each session.
Ensures that bingo balls utilized for the regular program and the special games are present and accounted for.
Responsible for acquiring a jackpot amount and verifying all jackpot payout boards in the bingo area.
Announces the games in English and Spanish in the order they are scheduled.
Ensures that House Rules are publicly announced prior to the beginning of the regular session.
Responsible for verifying the bingo winners by computer input of paper serial numbers.
Responsible for logging winner payout amounts to be verified with paymaster records.
Attends, and satisfactorily completes all required training as assigned and required.
Manages and maintains security of confidential information entrusted to position.
Responsible for cash and other cash equivalents in assigned bank.
Assists new guests with playing Bingo games.
Sells Bingo game cards and pull tabs to Bingo guests.
Maintains and is responsible for Bingo banks, pull tabs, and Bingo paper.
Communicates with Bingo Caller to ensure winners are handled correctly.
Balances paper, pull tabs, and cash count at the end of shift.
Receives and verifies cash bank with the Paymaster and Bingo game cards with the Bingo Card Room.
Receives and verifies Bingo payouts from the Bingo paymaster and delivers cash winning to guest.
Responsible for returning all unsold games and cash to the specified location.
Attends, and satisfactorily completes all required training as assigned and required.
Manages and maintains security of confidential information entrusted to position.
Guests: Display a dedication to meeting and exceeding the expectations and requirements of internal guests and external guests; get first-hand guest information and use it for improvements in products and services; act with guest in mind; establish and maintain effective relationships with guests and gain their trust and respect; completely and timely address concerns.
Goals: Seek a clear understanding of own individual job requirements as well as departmental and company goals to ensure a constant focus on prioritizing work; can break down goals and objectives into strategy and tactics; use valid tools and/or data to measure success as part of the goal setting process.
Innovation: Skilled at bringing the creative ideas of self and others forward with projection of how they may play out in the business. Constantly look for way to improve existing processes, procedures and work systems.
Integrity: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keep confidences; admit mistakes; doesn't misrepresent him/herself for personal gain; does the right thing even when no one is looking.
Fun: Maintain a focus on KLEC as an entertainment business and continually find ways to create a fun work environment for team members and an enjoyable experience for our guests. Display delight in making it possible for others to enjoy themselves and find ways to have responsible on-the-job fun for self.
Friendly: Display effective interpersonal skills; relate well to all kinds of people, up, down, and sideways, inside and outside the organization; build appropriate rapport; build constructive and effective relationships; use diplomacy and tact; can diffuse even high-tension situations comfortably; willing to move outside of personal comfort zone to put others at ease. Make a difference with great guest service by making eye contact, smiling and greeting every internal and external guest.
Teamwork: Able to work independently as part of a team and blend in with a team when needed; define success in terms of the whole team; embrace a feeling of belonging to the team; trust the positive intent of each team member; will occasionally make personal sacrifices for the benefit of the team accomplishing it's goals.
Tradition: Display awareness of and appreciation for the traditions of the Kickapoo Traditional Tribe of Texas' beautiful culture and traditions; is able to blend multiple cultures and traditions in a way that honors everyone; is comfortable with the richness that diverse cultures offer to the workplace.
Success: Skilled at defining what personal on-the-job success looks like; can effectively deviate from original path if desired results is enhanced; pursue everything with drive, energy and a need to finish; find comfort in step achievements while working toward the end results.
Sustainability: Approach work with the future in mind; seek methods, solutions, processes and procedures that will last and produce desired results over time; can implement quick fixes without losing focus on permanent solutions.
This position is regularly required to sit for extended periods, also standing, walking, bending, reaching with hands and arms, talking and listening on a regular basis can be expected.
Concentration for extended periods of time will occur regularly.
Specific vision ability required by this position include close vision, distance vision, peripheral vision and depth perception.
Effective communications in person or using telecommunication equipment is required at all times.
Hand-eye coordination and the manual dexterity to operate a computer keyboard, touch-screen display, telephone and calculator is required at all times.
The ability to occasionally lift, push or pull up to 25 lbs. is required.
The primary constant work location for this position is in the bingo hall on the first floor of the casino.
Work will be performed in a temperature controlled, smoke filled environment, under florescent lighting with primarily high noise levels.
Occasional periods of working under high pressure and for long hours under stressful conditions ca be expected.
Occasional exposure to risk associated with attempting to resolve issues with difficult guests and irate team members may occur.
A High School Diploma or General Education Diploma (GED) is required.
Must be at least 18 years of age.
Must participate in tip reporting program.
Must be able to obtain and retain a KTTT Gaming Commission Gaming License, including successful completion of background check necessary to obtain and maintain License. Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States
Must have access to reliable transportation to commute to and from work.
Must be willing and able to work nights, weekends, holidays and/or extended hours if required.
- Two (2) years' experience in the Bingo Department preferred.
- Qualified Kickapoo Traditional Tribe of Texas and qualified Native American preference is observed.
As a growing marketing and advertising company we are looking to hire self motivated "go-getters" with a very strong desire to be successful and make a great living. Having over 14 years combined business in this industry we have the most experienced training program. Our pay scale is exceptional and you will get paid the following week for all deals written within Monday-Friday the previous week. We will train and get you on the phones the first day. As a full time employee the opportunity to make $50K+ per year is within reach from the first day starting with our firm.
We are a Company that has been around for a while and is growing at an exponential rate and need more representatives. We are gearing up for a major Marketing Push for 2018 and would love you to join our "family". We are a "New School" company that like to stray a little from typical corporate atmosphere and like to have an upbeat out-of-the-box think tank that need some good talent who likes to CLOSE! A knowledge of Real Estate is a plus but not necessary because we do provide FULL TRAINING. Most of the sales will be over the phone
- Respond to inquiries regarding available timeshare properties, their locations and features and benefits
- Develop referrals or / and leads through client contact and cold calling activities and perform regular follow up activities
- Develop strategically layered questions to determine each clients’ specific requirements
- * Mon- Thurs 11am- 7pm or 1 pm- 9 pm Fri 10am- 6pm
- Must * have a high school diploma or equivalent
- * Must * have 1 or more years experience in sales and marketing
- * Must * be authorized to work in the United States
- * Must * be passionate and driven about sales * *
Hourly + Bonuses! Cash Spiffs
WRITE YOUR OWN PAYCHECK THE SKY IS THE LIMIT!
YOU WILL MAKE GREAT MONEY
We are Licensed / Bonded/ Insured
Part-Time Retention Caller
We are looking for an enthusiastic, sales-oriented person to contact our current customers and ensure their continued use of our product. This is an extremely fast-paced environment and hours can be flexible, but are mainly nights/weekends. Approx. 20 hours/week.
We are looking for a friendly, persuasive person with a passion for solving problems and understanding the customer's needs and the ability to present solutions which benefit both the customer and the company. Must be self-directed and able to work on your own. Hourly rate plus commission.
Check us out at www.pantagraph.com. The Pantagraph is a division of Lee Enterprises, a leading media organization providing local news, and information, and a major platform for advertising, in its markets, with 46 daily newspapers, rapidly growing digital products and nearly 300 specialty publications in 22 states. For more information about Lee, visit www.lee.net.
The Pantagraph is an equal opportunity and drug-free workplace employer.
Outpatient Pre-Admission Caller
Under the general direction of the Registration Supervisor and within established hospital, hospital departmental and interdepartmental policies and procedures, is responsible for pre-registering & updating patient information in the Meditech system during a phone interview with the patient. Performs a variety of administrative tasks to ensure that patient demographics, financial information & mandated information is accurate to the best of their knowledge.
Possess strong organizational and prioritizing skills. Act as a resource in providing the highest level of service by directing patients where to present to for their appointments, while possessing a professional, friendly and patient phone demeanor. Participate in department QSEC goals.
Possess the ability to efficiently and accurately input patient demographic and financial information into the Meditech system. Communicate professionally and effectively to patients, visitors and hospital staff. Must demonstrate excellent guest relations, telephone demeanor, excellent typing and general office aptitude; medical terminology a plus.
High school diploma or equivalent.
Training: At least one-year computer experience is helpful. Prior hospital experience s preferred.
Business Development Cold Caller (Client Associate)
The Business Development Cold Caller is responsible for contacting prospective clients to generate interest in setting appointments for one of the largest Financial Services team in the Woodlands. Must be able to deliver a clear and consistent message to develop interest with executives at various Oil and Gas Companies. The ideal candidate is a talented communicator who can balance scripted parts of the call with interpersonal skills and critical thinking.
Essential Duties and Responsibilities:
Tasked with prospecting new clients through cold calling
A script and lead list will be provided.
Perform follow up such as sending out marketing literature and scheduling appointments for Senior VP
Responsible for generating attendance for seminars via calling efforts
Work cooperatively with the business development team to present a cohesive and smooth sales process
Ability to work effectively and professionally with employees at all levels of a Corporate organization
Must have Strong Verbal and Written Communication Skills
Must have Strong Organizational and Time Management Skills
Must be a Self-Starter
Prior telemarketing experience a plus
Flexible Part-time schedule - Monday through Friday during the hours of 8 to 4:30 not to exceed 19 hours/wk
General Job Description:
The Client Associate (CA) role is a sales support position, typically providing dedicated operational and sales support to multiple Financial Advisors (FA's). Incumbents may also on a regular basis support office initiatives, in addition to the businesses of particular FA's. For established clients, the CA will often serve as the most frequent point of contact with Merrill Lynch. Fully or partially paid by the FA.
Please be advised that under current company policy, Merrill Lynch does not sponsor a visa petition or other work authorization, nor will the company provide relocation assistance, for this position.
Posting Date: 06/27/2018
Location: The Woodlands, TX, 9595 SIX PINES DR (TX6595), - United States
Full / Part-time: Part time
Hours Per Week: 19.5
Shift: 1st shift
Do you wish to join one of the nation's leading academic health centers for research and health profession education?
Rush University Medical Center's Department of Telecommunications customer-oriented Telecom Operator!
The Operator will handle internal and external calls to the institution and provides the needed information/service or routes the caller to the appropriate location. The Operator responds to user complaints to resolve problems associated with the institution's telecommunications systems. The Operator will diagnose problem through discussions with users with users and coordinates internal telecommunications support to resolve problems. Basic PC skills & ability to handle emergency & emotionally charged callers required. Excellent diction & strong customer focus.
This is a 2nd Shift position. Hours are 3:00pm-11:30pm
Position Responsibilities Include:
Handles calls received on the institution's main telephone number, determines which department or individual would be best suited to handle the caller's needs, and routes the caller to that department or individual.
Handles internal calls for assistance, determines the caller's needs, and provides the needed information/service or routes the caller to the appropriate department or individual.
Know the functions of the various departments to ensure that callers are routed to the appropriate location.
As the first point of contact for most external and internal parties calling the institution ensures that the caller is treated politely and with utmost respect.
Provides meet-me paging services as required.
Handles emergency calls received from within the institution and notifies the appropriate parties according to established procedures.
Answers repair calls received from end users and gathers information to assist in prompt repair. Coordinates internal support to resolve problems.
Makes changes to the paging and Tele management system databases as appropriate while maintaining their integrity.
Acts as a backup to the other Telecommunications positions when needed.
Position Qualifications Include:
High school diploma/GED required
Minimum of one year work related experience operating PBX telephone system attendant consoles or other help desk related position.
Must have excellent verbal communications skills; basic analytical ability; and have a good working knowledge of how to operate a PC.
Basic PC skills & ability to handle emergency & emotionally charged callers required.
Excellent diction & strong customer focus.
Must work able to work weekends and holidays
Please Note: The Operator will work at both Rush University Medical Center and Rush Oak Park.
Rush is a not-for-profit health care, education and research enterprise comprising Rush University Medical Center, Rush University, Rush Oak Park Hospital and Rush Health.
Rush's 14-story hospital Tower is the cornerstone of the Rush Transformation, and is the symbol of a philosophy-an evolution in the delivery of patient-centered care.
Rush University Medical Center is a four time Magnet facility, the highest recognition given for nursing excellence. Rush was also the first hospital in Illinois serving adults and children to receive Magnet status.
Leading academic medical center, acute care hospital w/ 664 licensed beds
Rush University is home to one of the first medical colleges in the Midwest and one of the nation's top-ranked nursing colleges, as well as graduate programs in allied health, health systems management and biomedical research. Twelve programs are nationally ranked by U.S. News & World Report.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are experiencing technical difficulties with submitting your job application,
please send a detailed description and screenshot of the error to email@example.com.
© 2018 rush university medical center
Position Title: PBX Operator
Department: Front Office/Telecommunications
Viceroy L'Ermitage Beverly Hills is an icon and private sanctuary. Every door reveals a suite. Each encounter is a first impression, and every guest a resident and celebrity.
Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX. Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
General Responsibilities Include:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of:
scheduled daily activities
hotel extension numbers
beeper number/radios carried by hotel personnel
all special requests (DND, screen calls, NRG, etc.)
hours of operation of each outlet
features and services provided by the hotel.
Accommodate all telephone, email and page requests promptly in a congenial manner.
Respond to all incoming telephone calls within 3 rings, using proper salutation and closing.
Route callers to requested guest or hotel personnel/department.
Monitor busy lines; check back with caller on hold to update status and offer to take a message.
Monitor unanswered lines; return to caller to update status and offer to take a message.
Take record and relay messages accurately, completely and legibly.
Activate/deactivate guest room message light accordingly; distribute hotel personnel/department messages to designated location.
Provide callers with accurate information on hotel facilities and services.
Accept and process all guest requests for:
Do not disturb
Monitor telephone system problems and maintain log of such.
Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction.
Assist in emergency situations as central communication center for hotel.
Review status of assignments and any follow-up action with on-coming Operator.
Previous experience in PBX or a similar position in a luxury hotel is preferred.
Fluency in English both verbal and non-verbal.
Provide legible communication and messages.
Compute basic arithmetic.
prioritize and organize work assignments.
understand guest service needs.
exercise good judgment under pressure situations.
maintain confidentiality of guest information and pertinent hotel data.
work with minimal supervision
- Remain in stationary position for 7 to 8hours throughout work shift.
Education: College degree preferred.
Experience: One to two year previous experience in a similar position in a luxury hotel preferred
Licenses or Certificates: none
Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)
This job posting in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.
Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.
L'Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees. Please review this important notice:
Infolink Healthcare Navigator - Per Diem
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.Answers incoming calls, emails, Live Chat, FaceBook Messenger contacts to InfoLink providing accurate information regarding St. Luke's facilities, services, physicians, programs and events collecting appropriate patient demographic information and logging data in Sharp Focus call center software. Registers callers for classes/programs and/or screenings conducted by network departments including but not limited to the New Beginnings Family Birth Centers, Cancer Center, Neuroscience, Community Health, Human Resources, Medical Affairs, School of Medicine, providing directions and community alternatives if needed. Handles incoming patient information calls accessing Epic EAD to locate patients at all network facilities. Places outbound patient satisfaction follow up calls to discharged patients as well as outbound calls for other marketing initiatives. Handles class/appointment reminder calls/emails as needed to decrease loss of revenue from no-show appointments. Responds to email requests from the website as assigned. Edits as assigned to website Find A Doc/Find A Location on Connect Health. Email Marketing back up as assigned.JOB DUTIES AND RESPONSIBILITIES:
Responds to phone, live chat, email, Internet and Social Media inquiries from consumers seeking Physician Referrals within the St. Luke's University Hospital Health Network.
Must be able to provide information about appropriate specialists based on customer's symptoms, pain, testing requirements and provide information on location of provider nearest to the customer's home, work or whatever is most convenient. Requires knowledge of locations of all St. Luke's facilities including physician offices, rehab facilities, labs, Care Now Centers and must be able to provide directions to these facilities if needed. Requires knowledge of services and/or health information/resources and outstanding web navigation skills. Must be able to work in several programs simultaneously toggling between multiple applications including but not limited to Sharp Focus, Epic, SLUHN website, medical affairs site, ADC, Survey Monkey, the internet, EAD, Clockwise, Live Person, etc.
Work with SL Care Now sites, SL ED, Case Management and physician offices to facilitate scheduling of appointments (Care Connect) with referred physicians via conference call; collects relevant caller data to assist in measurement/tracking and reporting activities.
Understanding of SLUHN affiliated physicians and specialists and be patient, clear and careful in handling callers seeking physician referral.
Cross sell services i.e. if referring to an orthopedic for a knee injury, back problem, also promote PT and upcoming related class/support group and offer to assist with registration.
Proactively offer helpful information which the caller may not consider. Office hours, insurances accepted, additional areas of expertise, section chief, board certification, and other credentials. What medical school physician attended, year they graduated, difference between an MD and a DO, etc.
Facilitates registration process for SLUHN New Beginnings Family Birth Center pre-birth visits and explains process to callers including web navigating to online classes as well as directions to facilities & how to reach the New Beginnings Family Birth Center upon entering the hospital. Works closely with NBFBC staff as it relates to class cancellations, rescheduling, confirmations, reminder calls/emails and refunds.
Provides information/directs uninsured, limited income, medical assistance callers to the Women's Clinics in Allentown, Bethlehem and Easton.
Provides information regarding classes conducted for expectant mothers as well as promoting services, Baby & Me Support Center, Perinatal Loss Memorial program for grieving families TDAP vaccination location.
Provides information to callers looking for female OB/GYN physicians, CRNPs or PA.
Have a keen awareness of all network women's services including but not limited to Behavioral Health, pediatricians, pediatric specialists, immunization, support groups, surgery, PT/OT, eye care, family practice, internist, colonoscopy, health/fitness, HIV, STD, Drug & Alcohol treatment and financial aid.
Be resourceful in locating/providing acceptable, additional community options if services not provided by SLUHN.
Facilitates registration for network wide community based programs, lectures, screenings, VIP events, CPR testing/recert and special invitation only events for SLUHN such as open houses, groundbreakings, mergers, Medical Staff Meetings. Generates confirmation correspondences for registrants, provides accurate, updated class rosters to instructors, places reminder and cancellation calls/emails as needed.
Schedule appointments for special events when needed such as SLUHN network Wellness Initiative lab work, Affordable Care Act application assistance, Temple/SL SOM HEARTS clinic appointments for the uninsured, employee spouse seasonal flu vaccines working under the direction of the SLUHN Wellness Program, Community and Preventive Health, Human Resources.
Have a strong awareness of all network programs and services available to customers with MA, limited income or uninsured including but not limited to clinics and health centers.
Assist with Active Data Calendar, Survey Monkey and WuFoo form set up and access as needed/directed by IL administrator for reviewing/revising registration data, converting class lists to Excel, adding and removing registrants, checking credit card payments.
Makes daily outbound calls to patients who give a low rating on Clockwise Text Survey sent by IT.
Handle service recovery promptly assisting patients with follow up appointments, physician or service referral.
Clearly document call summary for reporting and alerts IL administrator if situation needs immediate attention.
Follow standard protocol for handling complaints, compliments or crisis calls to InfoLink via phone, live chat, Facebook messenger, email or social media.
Summarize/document details, asking appropriate questions to obtain accurate understanding of the situation.
Notify the administrator, manager, regional manager by phone and email a detailed summary
Complete documentation in software as to who was notified and outcome/resolution.
For crisis calls, keep person on the line speaking calmly, building trust, gather contact information and notify crisis team.
If crisis email or chat follow protocol to identify patient contact crisis team and/or authorities as directed by crisis team.
For social media response, document, notify appropriate administrator and work with Social Media Task Force as it relates to re-posting, clarification and follow up.
Responds and follows up on patient compliments received by MyChart team on there behalf.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to 8 hours per day, 4 hours at a time. Frequent use of hands/fingers for data entry. Ability to occasionally carry or lift up to 10 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.
Must possess confidence, outstanding customer service skills, mastery of the cold call/encounter, an investigative nature and superior verbal, listening, written/typed and critical thinking skills.
Three 3 to 5 years in health care or customer service related field preferred.
Proficient in typing and computer software applications including but not limited to Microsoft Word, MS Outlook, excel, email Epic).
Judgment skills related to the scheduling process and handling specific requests utilizing available resources.
High school graduate or equivalent required.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
Public Safety Dispatcher (Oa)
About the Position: This Public Safety Dispatcher (OA) position is located in Fort Belvoir, VA. Fort Belvoir is approximately 15 miles southwest of Washington, D.C., five miles from Alexandria, VA and next door to the community of Mount Vernon, VA. It is within easy driving distance of Washington, D.C., national historical sites and parks. You can find historical sites, shopping, schools, and churches in the area. For more information about the area, visit the website www.belvoir.army.mil.
Learn more about this agency
Receive and evaluate 911 emergency calls.
Provide assistance to callers with medical emergencies, to include Cardiopulmonary Resuscitation (CPR), emergency childbirth, clearing obstructions of and opening an airway, and controlling bleeding.
Dispatch emergency response units, such as police, fire and emergency medical personnel and equipment.
Operate and maintain all Dispatch Call Center equipment such as Computer Aided Dispatching (CAD) system, radios, telephone, and station alert systems.
Maintain reports and retrieve statistical information using local authoritys reporting system.
Perform basic computer and communications equipment troubleshooting to determine problem and notify appropriate personnel to facilitate repairs.
Provide crisis intervention with distraught emergency callers during high-risk situations until emergency police, fire, equipment and/or medical services arrive.
Occasional travel - Business travel up to 10%
- Job family (Series)
HelpRequirements Conditions of Employment
Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
This position requires the incumbent to obtain and maintain the following certifications within six (6) months of employment: DoD Telecommunicator I and II and (2) DoD HAZMAT Awareness and Operations level certification.
This position requires the incumbent to obtain and maintain the following certifications within six (6) months of employment: Virginia Criminal Information Network (VCIN) Operator OR a National Law Enforcement Telecommunications System (NLETS).
This position requires the incumbent to obtain and maintain the following certification within six (6) months of employment: American Heart Association Healthcare Provider for Cardiopulmonary Resuscitation (CPR).
This position requires the incumbent to obtain and maintain the following certifications within six (6) months of employment: National Crime Information Center (NCIC) and Non-Emergency Call Handling.
This position requires the incumbent to obtain and maintain the following certifications within six (6) months of employment: Advance Fire Services Dispatching, Advance Police Services Dispatching, and Advanced Public Safety Dispatching.
This position requires the incumbent to obtain and maintain the following certifications within six (6) months of employment: Domestic Violence Intervention, Suicide Intervention, 9-1-1 Liability, and Hazardouz Materials Preparedness for Dispatchers
This position is covered by the Alcohol and Drug Abuse Prevention and Control Program. Employee is required to sign a DA Form 5019-R and MUST pass a urinalysis test prior to appointment and periodically thereafter.
This position requires the incumbent to obtain and maintain the following certifications within twelve (12) months of employment: Emergency Police Dispatch, Emergency Fire Dispatch, and Emergency Medical Dispatch
This position requires the incumbent to work rotating shifts (up to 12 hours per shift). This entails working an alternate work schedule requiring an uncommon tour of duty to include nights, weekends and holidays.
This position is subject to call back, on-call, and mandatory overtime as mission requires.
This position requires the incumbent to possess, obtain, and maintain a Tier 1 Background Investigation (NACI).
This position requires a qualified typist.
This position requires continuous current certification.
This position is a Mission Essential position.
This position requires the employee to wear a uniform.
Who May Apply: US Citizens
In order to qualify, you must meet the education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes 1) Answer emergency 911 calls. 2) Dispatch appropriate equipment which requires knowledge of the various types of equipment/vehicles required for different emergency situations. 3) Perform intervention with distraught emergency callers during high risk situations until appropriate emergency response units arrive on the scene. 4) Provide instruction to callers on emergency medical procedures. 5) Monitor computerized dispatch, fire alarm systems. 6) Operate automated record systems to maintain reports and retrieve information. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).
Proficiency Requirement: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.
You will be evaluated on the basis of your level of competency in the following areas:
Information Technology Application
Manages and Organizes Information
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!