Caller Job Description Sample
Outbound Caller - Spar Recovery Representative
The responsibilities of a SPAR Recovery Representative are to make outbound calls to retail store colleagues for two initiatives.
- Place outbound calls to retail store colleagues to initiate:
a) the timely check in of high cost medication to ensure it is available for patient pick up
b) the timely return of medications which have not been picked by patients at a retail store..
2) Update data base and timely follow through for monitoring complete transactions.
3) a) Communicate and build supportive relationships with store colleagues;
b) Timely follow through and organizational skills to track shipments from delivery carriers and log the order as returned upon completion by Material's Management.
One year of experience in specialty customer service or specialty pharmacy environment
Six months computer experience in a Windows based system
Outbound call experience
High school diploma or equivalent
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers.
What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law.
CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel
CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/
Outpatient Pre-Admission Caller
Responsible for pre-registering & updating patient information in the Meditech system during a phone interview with the patient. Performs a variety of administrative tasks to ensure that patient demographics, financial information & mandated information is accurate to the best of their knowledge.
Possess strong organizational and prioritizing skills. Act as a resource in providing the highest level of service by directing patients where to present to for their appointments, while possessing a professional, friendly and patient phone demeanor. Participate in department QSEC goals.
Possess the ability to efficiently and accurately input patient demographic and financial information into the Meditech system. Communicate professionally and effectively to patients, visitors and hospital staff. Must demonstrate excellent guest relations, telephone demeanor, excellent typing and general office aptitude; medical terminology a plus.
High school diploma or equivalent.
Training: At least one-year computer experience is helpful. Prior hospital experience is preferred.
Summer Program Caller (Part-Time)
AMDA College and Conservatory of the Performing Arts is one of the foremost performing arts colleges in the country with campuses in Los Angeles and New York City. The school offers Bachelor of Fine Arts degree programs in Acting, Musical Theatre, Dance Theatre and Performing Arts as well as two year conservatory programs.
The Summer Program Caller will contact new inquiries and applicants regarding the admissions process for AMDA's High School Summer Conservatory.
Outbound dialing and lead generation to new inquiries, applicants and parents.
Discuss information about the LA/NY campus, admissions process, faculty, student life, alumni, and the High School Summer programs with potential students and parents.
Answer all questions and concerns of the student and parent.
Participate in program confirmation calls.
Inspire students to pursue their dreams in the performing arts.
Qualify and interview students for AMDA.
Lead generation and appointment setting to other faculty members and organizations for outreach opportunities.
Bachelor's Degree in a related field
Excellent analytical, communication, sales and organizational skills.
Can work in a fast-paced work environment.
Highly motivated and a team player.
Work under minimum supervision and tight deadlines.
Computer proficiency: MS Office including (excel, Word) and Google Drive documents.
Experience in higher education is a plus (but not required).
Experience with or knowledge of High School Summer Conservatories a plus (not required).
Bi-lingual is a plus (but not required)
AMDA is proud to be an EOE employer M/F/D/V.
Business Development Cold Caller (Client Associate)
The Business Development Cold Caller is responsible for contacting prospective clients to generate interest in setting appointments for one of the largest Financial Services team in the Woodlands. Must be able to deliver a clear and consistent message to develop interest with executives at various Oil and Gas Companies. The ideal candidate is a talented communicator who can balance scripted parts of the call with interpersonal skills and critical thinking.
Essential Duties and Responsibilities:
Tasked with prospecting new clients through cold calling
A script and lead list will be provided.
Perform follow up such as sending out marketing literature and scheduling appointments for Senior VP
Responsible for generating attendance for seminars via calling efforts
Work cooperatively with the business development team to present a cohesive and smooth sales process
Ability to work effectively and professionally with employees at all levels of a Corporate organization
Must have Strong Verbal and Written Communication Skills
Must have Strong Organizational and Time Management Skills
Must be a Self-Starter
Prior telemarketing experience a plus
Flexible Part-time schedule - Monday through Friday during the hours of 8 to 4:30 not to exceed 19 hours/wk
General Job Description:
The Client Associate (CA) role is a sales support position, typically providing dedicated operational and sales support to multiple Financial Advisors (FA's). Incumbents may also on a regular basis support office initiatives, in addition to the businesses of particular FA's. For established clients, the CA will often serve as the most frequent point of contact with Merrill Lynch. Fully or partially paid by the FA.
Please be advised that under current company policy, Merrill Lynch does not sponsor a visa petition or other work authorization, nor will the company provide relocation assistance, for this position.
Posting Date: 04/04/2019
Location: The Woodlands, TX, 9595 SIX PINES DR (TX6595), - United States
Full / Part-time: Part time
Hours Per Week: 19
Shift: 1st shift
Caller - Bingo
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Casino Brighton can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.
Seminole Casino Brighton is a 27,000-square-foot casino with 400+ slot and gaming machines, Table Games and high-stake Bingo seats, with full service restaurant and lounge. Its warm and friendly staff, ultra-modern air-conditioning system, clean atmosphere, and rewarding casino promotions are a welcome alternative to big city gaming.
OUR COMMITMENT TO SERVICE:
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.
Bingo Callers are a key part of any Bingo team, with the responsibility of running most of the games. They must ensure that each game runs smoothly - calling the numbers generated randomly by computer, handling any winning claims, providing banter and amusing players between games. The pace can be quite fast with a Bingo Caller calling on average 15 to 20 games during a one-hour slot.
During quiet times, Bingo Callers may be expected to carry out other tasks, such as preparing tickets and promotional materials. It is the responsibility of the Caller to build a rapport with the audience, providing entertaining commentary and creating a lively, sociable atmosphere. Bingo Callers need to think fast and improvise, occasionally making reference(s) to special groups in the Bingo Hall.
Provide information/answer customer questions about the bingo games operated by the Casino
Must ensure that each game runs smoothly - calling the numbers generated randomly by computer
Verify Bingo when "BINGO" is called by customer
Follow proper procedures in opening and closing area of responsibility
Maintains awareness of all Bingo floor activities
Assists in ensuring compliance with federal currency reporting requirements
Adheres to all Casino policies and procedures and internal controls
Assists new customers in how to play the games
Promotes the sale of Bingo game cards to customers
Maintains/responsible for Bingo banks if applicable
Help settle customer disputes
Ability to perform assigned duties in highly disruptive conditions
Ability to maintain visual attention and mental concentration for significant periods of time
Must have thorough knowledge of the principals and procedures of the games under supervision
Must have strong interpersonal skills
Must be able to do basic math quickly and accurately; addition, subtraction, multiplication, and division
Must pass initial drug screening and random drug tests
Flexibility and ability to work within a growth environment with changing priorities
Excellent customer service skills
Ability to lead and mentor a team
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
The Casino environment is hectic, fast-paced and often crowded and noisy.
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
Criminal Background Check
For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
As a growing marketing and advertising company we are looking to hire self motivated "go-getters" with a very strong desire to be successful and make a great living. Having over 14 years combined business in this industry we have the most experienced training program. Our pay scale is exceptional and you will get paid the following week for all deals written within Monday-Friday the previous week. We will train and get you on the phones the first day. As a full time employee the opportunity to make $50K+ per year is within reach from the first day starting with our firm.
We are a Company that has been around for a while and is growing at an exponential rate and need more representatives. We are gearing up for a major Marketing Push for 2018 and would love you to join our "family". We are a "New School" company that like to stray a little from typical corporate atmosphere and like to have an upbeat out-of-the-box think tank that need some good talent who likes to CLOSE! A knowledge of Real Estate is a plus but not necessary because we do provide FULL TRAINING. Most of the sales will be over the phone
- Respond to inquiries regarding available timeshare properties, their locations and features and benefits
- Develop referrals or / and leads through client contact and cold calling activities and perform regular follow up activities
- Develop strategically layered questions to determine each clients’ specific requirements
- * Mon- Thurs 11am- 7pm or 1 pm- 9 pm Fri 10am- 6pm
- Must * have a high school diploma or equivalent
- * Must * have 1 or more years experience in sales and marketing
- * Must * be authorized to work in the United States
- * Must * be passionate and driven about sales * *
Hourly + Bonuses! Cash Spiffs
WRITE YOUR OWN PAYCHECK THE SKY IS THE LIMIT!
YOU WILL MAKE GREAT MONEY
We are Licensed / Bonded/ Insured
Lead Caller (Temporary)
EF High School Exchange Year
EF High School Exchange Year, a nonprofit committed to promoting global awareness for more than 30 years, is the leader in high school exchange. Each year, EF High School Exchange Year connects thousands of international high school exchange students with caring volunteer host families and coordinators across the United States. Together we share culture and languages, open communities to the wider world, and create lifelong bonds that span the globe.
Host families are at the heart of our program. As a Lead Caller, you play an important role in driving our host family recruitment efforts. This position is a sales-driven role in which you will be making outbound calls to potential host families. You will be responsible for managing a pool of candidates, with the goal of pre-qualifying and effectively connecting them with the Host Family Recruiter working with the region. This position is a temporary position, with the potential to become permanent based on the candidate's overall job performance.
Who you are:
You are driven, self-motivated and thrive in a fast-paced, ever-changing work environment. You have an entrepreneurial spirit and "can-do" attitude. Your demonstrated ability to produce results and inspire others is at the core of all you do, as are your outstanding communication and problem-solving skills. Yes, you are competitive and goal-oriented but also collaborative and work well within a team. You have an excellent attention to detail, good judgment and a love for international education and cultural exchange.
make outbound calls to potential host famliies"
Outreach to interested host family candidates – 90% of this role is spent on the phone
Onboarding and screening candidates
Managing candidates data and progression in the sales pipeline
Coordination and scheduling phone interviews between candidates and Host family Recruiters
Providing administrative assistance
Desire to go above and beyond in providing flawless customer service
Prior experience with Salesforce and/or Excel preferred, but not required
High level of professional communication
Ability to work as part of a team
Comfort with meeting regional benchmarks and outreach goals
Positive, high energy, outgoing personality
Comfort working in a fast-paced working environment
Ability to exercise extremely flexibility
Ability to prioritize multiple tasks effectively and perform a variety of deadline-driven projects in a timely manner
Ability to work shifts and weekends
A little more about EF Education First:
We're 43,500 small. We're teachers and students, creatives and analysts, visionaries and doers. We are 120 nationalities—and counting. Together, we open the world through education, breaking down barriers of language, culture and geography all over the world. Over the past 50 years, our mission has grown to include a diverse range of programs that give millions of students of all ages the freedom and confidence to explore the world through language, travel and academic opportunities. Follow us on LinkedIn or check out http://careers.ef.com to learn more about our amazing team, products, and customers.
EF is an Equal Opportunity Employer
The person in this position is responsible for maintaining electronic records for railroad field personel, and acting as a service agent between management teams and train and engine service (T&E) personnel.
Evaluate and monitor train and engine service inactivity and adjust the workforce levels as required to meet service demands.
Ensure that T&E positions are filled so that G&W North American railroads can operate in a safe and efficient manner.
Respond to directives from field managers.
Assist in activities that support the operation of the train and engine crew, including but not limited to arranging crew lodging, transportation and job assignments.
Perform various administrative duties relative to federal hours-of-service requirements.
Other projects and duties as assigned.
REQUIRED SKILLS AND/OR EXPERIENCE:
Ability to effectively communicate both orally and in writing.
Sound judgment and decision making skills.
Strong interpersonal skills.
Ability to analyze and solve problems in a fast paced environment.
Demonstrated experience in Microsoft Office including Excel, Word, etc.
Must be able to communicate, and listen via telephone, while actively working between multiple programs or data sources.
Flexibility to work shifts as required to include weekends and holidays, 24/7 operation.
REQUIRED EDUCATION AND/OR CREDENTIALS:
High School Diploma or GED or equivalent combination of education and experience required.
Previous experience working in a call center or office environment preferred.
This position is employed by the specific entity set forth in the job posting.
Genesee & Wyoming Inc. and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.
Senior Telephone Interviewer --Intermittent
Senior Telephone Interviewer --Intermittent
To conduct telephone surveys for research. Serves as a mentor ("lead") to Telephone Interviewers. Reports to designated supervisor.
Additional Basic Function – if applicable:
Examples of Duties:
Duties/essential functions may include, but not be limited to, the following:
Serve as a mentor ("lead") to Telephone Interviewers.
Assure quality control:
Monitor Telephone Interviewers conducting interviews with survey respondents.
Provide feedback to Telephone Interviewers to increase caller participation.
Provide specific phrasing and strategies to Telephone Interviewers to increase caller participation.
Contact designated list of respondents and persuade callers to participate.
Explain purpose of survey and explain confidentiality of responses.
Ask survey questions strictly adhering to survey script.
Listen carefully and accurately record responses into computerized system.
Maintain records and reports as required including nightly production reports to Director and other supervisors.
Monitor live surveys assessing interviewers' skills and adherence to lab protocols.
Periodically covers the Supervisor Station/phone when necessary.
Open/close telephone survey lab adhering to strict security guidelines.
Perform related duties as assigned.
Work effectively with minimal oversight from shift supervisor or lab supervisor, supervisor occasionally reviews work to ensure completion.
Follow established protocols and standards.
Exceed minimum standards for caller participation.
Lead other telephone interviewers in performance of duties, including providing feedback.
Additional Examples of Duties – if applicable:
High school diploma or GED. A minimum of six months' experience in conducting telephone surveys with a high level of caller participation.
Basic Computer Applications – Word Processing, Keyboarding
Beginning comfortable working knowledge of telephone survey management/interviewing software
Persuade callers to participate
Adhere to a very specific script
Record information accurately while listening
Read, write, and accurately follow oral and written instructions
Provide feedback to others to increase caller participation
Preferred Qualifications – if applicable:
Asterisk (*) indicates knowledge, skills, abilities which require assessments
Working Conditions / Physical
Light work-Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects. Incumbent must be able to communicate with others. Confined to one area for extended periods of time; may work varied hours and shifts to include nights and weekends.
On call/as needed/part time/term assignment
The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.
The receptionist receives incoming calls, determines the nature of each call and directs the caller to the appropriate person or department. Answers basic inquiries and takes messages.
What are the day-to-day responsibilities?
Meet and greet customers in a professional manner
Operate switchboard telephone system
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold
Take thorough messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave
Provide basic information to callers who have general inquires
Assist with filing duties and other administrative tasks as needed
Prepare sales and service gas tickets for the Accounting Department
Serve as a backup to the Sales Department Cashier
Assist the General Manager with various clerical duties as needed
Attend meetings and trainings as scheduled
Perform other duties as assigned
Be friendly, professional, courteous and efficient when working with all customers and employees
What are the requirements for this job?
High School diploma or equivalent
Possess excellent written and verbal communication skills
Ability to operate a multi-line switchboard
Ability to read and comprehend instructions and information
Ability to work well with the public
AutoNation is an equal opportunity employer and a drug-free workplace.
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