Canby Job Description Sample
Coffee Kiosk Barista
Company Name: Fred Meyer
Position Type: Employee
FLSA Status: Non-Exempt
Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.
Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.
Essential Job Functions:
Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
Promote and follow Company initiatives
Greet customers, answer questions, and suggest product to enhance service and meet sales goals
Maintain cleanliness of customer service area and equipment
Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
Follow store policies and procedures
Perform cleaning tasks in accordance with the Duty Rosters and cleaning standards
Follow standards for merchandising, stocking, rotating, and storing all products
Follow cash handling and register policies
Follow inventory stocking and recording guidelines
Complete Initial Store Training and pass barista certification with a score of 90% or better
Must be able to perform the essential functions of this position with or without reasonable accommodation
Minimum Position Qualifications:
High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience
Minimum 18 years of age / Idaho 19 years of age
Ability to pass drug test
Ability to work in a fast-paced environment
Ability to work weekends on a regular basis, work any shift and work overtime as needed
Accuracy/attention to detail
Ability to organize/prioritize tasks/projects
Desired Previous Job Experience:
Knowledge of Fred Meyer policies, procedures, and organizational structure
Familiarity with industry/technical terms and processes
Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Jobs at Fred Meyer: Based in Portland, Oregon with over 130 stores throughout Oregon, Washington, Idaho & Alaska, Fred Meyer offers one-stop shopping with store employment opportunities in apparel, home, food, pharmacy and home electronics as well as opportunities in our division office in merchandise and product development, store operations, customer communications, public affairs, food and pharmacy. We are always searching for individuals who share our passion for service, leadership, honesty and diversity. Whether you like working with people, numbers or ideas, you can find a home at Fred Meyer. And with stores and offices across the Pacific Northwest, we have opportunities for talented individuals if you prefer to be closer to the mountains, ocean, or city.
Kroger Family of Companies employs nearly half a million associates who serve customers in 2,782 retail food stores under a variety of local banner names in 35 states. Our Family of Companies also operates 2,268 pharmacies, 274 fine jewelry stores, 1,489 supermarket fuel centers and 38 food production plants in the United States. Kroger is dedicated to our Purpose: to Feed the Human Spirit™ by serving America through food inspiration and uplift and creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.
Posting Notes: OR || Canby || 1401 Se 1St Ave || 97013 || Fred Meyer || [[mfield2]] || Customer Service || Employee || Non-Exempt || Part-Time || None
Remarkable Community Manager Needed - Redwood Terrace
Dalton Management offers a professional work environment, ongoing education, and a strict compliance with Fair Housing and Tenant Landlord Laws.
Dalton is seeking an experienced community manager to fill a full time position at our 57 unit property, Redwood Terrace, in Canby, Oregon.
Redwood Terrace is just across from the Willamette Valley Golf Course and conveniently close to schools, shopping, and the Canby Business District. This property offers generous living spaces in a wonderful countryside setting.
The successful candidate will enjoy working with people, strong communication skills, enjoy working as a team, and possess a “can do” attitude.
The schedule is 40 hours per week
Monday – Friday 8:30am – 5:30pm
TYPICAL DUTIES BUT NOT LIMITED TO:
- Check phone/email messages throughout the day
- Clean office/common areas and walk grounds each day
- Complete time card daily
- Market/lease apartments
- Deposit and record monies received
- Follow up on guest cards and marketing leads
- Provide outstanding customer service
- Inspect vacant apartments – Freshen daily
- Guide our new resident from the application process to receiving their keys
- Ensure a pleasant move-in/out experience for our residents
- Implement/maintain resident retention program
- Manage/solve resident correspondence
- Process move-in, move-out, and lease renewal paperwork
- Mail or hand carry paperwork to the main office weekly
- Monthly market survey
- Month end accounting process
- Prepare/serve legal notices and follow up on balances due
- Use PO system and update daily
- Process payables in Yardi
- Create and deliver monthly newsletters
- Update online advertising
- Update/email weekly reports to main office
- Attend a minimum of two Multi-Family Northwest educational classes per year
- Attend a company off-site manager/safety meetings, a minimum of four times per year
- Annually attend Spectrum Tradeshow and Multi-Family Northwest Fair Housing Fair
ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:
- Ability to work evenings/weekends for emergencies/if occupancy drops below expectations
- Show and lease apartments
- Deposit rents
- Daily upkeep of all common areas
- Lifting at least 20 pounds
- Sit, bend, stand, and use stairs
- Develop professional working relationships with co-workers, managers, vendors, and office staff
- Living on-site not required – but must live within 5 miles of the property – on-site permitted after 30 days of employment
- High school diploma or equivalent
- Strong computer skills – proficient in MS Office
- Basic knowledge of Oregon Tenant/Landlord Laws and understanding of Federal, State, and Local Fair Housing Laws – Willing to train the right candidate
- Valid driver’s license, insurance, and reliable vehicle
- At least 1 year of property management experience
- At least 2 years of customer service, sales, or leasing experience
- Property management accounting software experience and Yardi experience is a plus
20% off of market rent
Health, dental, FSA after 60 days
Performance based bonuses and sick pay after 60 days
Simple IRA w/ 3% company match after one year
Screening prior to job offer – Credit/Criminal/Driving/Drug (Testing positive for THC alone will not disqualify an applicant for consideration)
If you would like to join our fun, talented team that will offer you the tools to succeed, please do so by submitting your resume and application here through Workable.
To find out more about Dalton Management, please visit our website at www.daltonmngt.com
Bilingual Human Resources Representative
Michael Foods, Inc. is leading food processor and distributor with business in egg products, refrigerated grocery and potato products and offers exciting job possibilities throughout our organization. Join our company and be part of an innovative team that's First in Food – where you can enhance your career, sharpen your talents and make an impact.
The Human Resources Representative is responsible for assisting the Human Resources Department in various administrative and clerical related duties, provides administrative support on all personnel matters and assists with payroll processing.
Assists Human Resources Department in carrying out various human resources programs and procedures for all company employees.
Provides outstanding customer service by responding to employee requests and questions and promptly delivery of information for issues in need of escalation.
Complete check sorting, distribution and attaches applicable payroll stuffers, when applicable.
Conducts audits for various payroll, benefits or other HR programs.
Coordinates and conducts new employee orientation and assist with on-boarding process.
Assist with Benefit Orientation for new hires, as needed.
Prepares new employee files.
Assist Plant and Process Managers in managing time off requests for hourly employees by coordinating yearly distribution of PPT requests, logging approved time off requests, placing vacation calendar on bulletin boards and updating such on weekly basis or as needed.
Complete special projects and departmental initiatives, inclusive but not limited to: organizing company functions, research, trainings, postings, benefit enrollment, coordination of accident prevention surveys, issue/present service awards, etc.
Enters new hires, updates and maintains Human Resources Information System records and compiles reports from database, as needed.
Act as a backup when the Payroll Administrator is absent. During this time, the Human Resources Assistant is responsible to administer and process payroll systems ensuring that function is performed in accordance with established policies and procedures.
Cross-trained in HR functions: payroll, benefits and recruitment.
Maintain and audit employee personnel files.
Participates in administrative staff meetings and attends other meetings and seminars.
Assists with organizational exit process.
Responsible for preparation and distribution of performance review forms.
Processes Tuition Reimbursement Applications.
Schedules meetings and interviews, as requested.
Makes photocopies, faxes documents, prepares correspondence and performs other clerical functions.
Attends Human Resource trainings and seminars to stay current on HR related laws and regulations.
Adhere to safe work practices, follow GMP's, maintain sanitary conditions and ensure that product quality is maintained. Report to management any conditions or practices that may adversely affect food safety, food quality or personnel safety. Responsible for creating and maintaining a safe work environment by coordinating with the Plant manager in administering an effective safety program and Oregon's Occupational Health and Safety Act.
Adhere to all safety polices and procedures.
Perform other duties as assigned.
Assist in SRMP as needed.
Associate's degree (AA) or equivalent combination of education, training and/or experience.
Must possess knowledge of human resources theory, principles and practices.
Knowledge of local, state and federal laws and regulations regarding employment practices and standards.
Knowledge of UltiPro software and Kronos time and attendance systems preferred
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups, customers/vendors or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form
LICENSES, CERTIFICATES, REGISTRATIONS:
PHR/SPHR Certification is desired but not required
OTHER SKILLS AND ABILITIES:
Problem solving, communication and interpersonal skills.
Ability to compose correspondence and compile and arrange data in a readable and comprehensible manner.
Skills in data processing operations, keyboarding and accurate data-entry skills.
Ability to work overtime as required
Proficiency with MS Office Suite (Word, Excel, PowerPoint, Publisher)
Knowledge of methods and techniques of maintaining record keeping and filing systems.
Experience in HRIS/Payroll systems and other applicable programs helpful.
Organized, accurate and detailed oriented.
Ability to juggle a multitude of tasks.
Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records and reports.
Monday-Friday, 8:00 am to 4:30 pm
Store Director District 74
Store Director District 74
Position Purpose:Exemplifies and ensures strong customer service in all aspects of the job. Responsible for total store operations and achieving sales and profit objectives. Plans, organizes, directs and controls all store activities and personnel to ensure store financial and other objectives are reached, consistent with Company policies and procedures, and federal, state and local laws.
Key Responsibilities & Accountabilities:
Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized service in each department.
Primary duty is management of overall store operations. In that regard, implements Company and Division merchandising, operating and sales initiatives.
Communicates Company goals, objectives, policies, practices and procedures to department managers and associates and ensures compliance with them. Meets at least weekly with department heads to review ads, sales plans and store promotions. In the Store Director's absence, ensures that an alternate manager conducts such meeting(s).
Coordinates safety committee. Ensures that the company's safety and health initiatives are implemented and communicated to associates. Emphasizes safety and health code compliance in all work practices.
Responsible and accountable for maintaining good store conditions, product quality and rotation, labeling standards, and code date compliance in all departments. Conducts daily inspections of store conditions and coaches associates while doing so.
Ensures compliance with Division scheduling initiatives. Responsible for compliance with and ensuring compliance with established policies, wage and payroll guidelines, Time Clock Policy, benefit plans, grooming and dress code standards, and child labor and other employment laws.
Directs and participates in the training and hiring of store personnel. Clearly and accurately provides guidance and instruction to department managers, supervisors and associates.
Monitors associate job performance and makes personnel decisions such as hiring, firing, layoff, promotion and disciplinary action, including completing necessary paperwork. Considers the recommendations of Grocery and Drug Managers, or of the Assistant Store Director if the store has one, in hiring, firing, and disciplinary decisions. Conducts formal associate evaluations as necessary per Division guidelines.
Identifies training needs of key associates for future development and ensures completion of such training. Builds and maintains positive associate morale.
Oversees and ensures compliance with proper cash handling procedures, proper accounting of sales and safe procedures. Controls shrink.
Maintains and controls inventory levels in the backroom areas and on the sales floor per Division directives. Safeguards Company assets. Develops operating budgets and controls all in-store operating, maintenance, expense and supply costs.
Follows proper administrative procedures and completes, or oversees the completion of, all required reports. Responsible for accurate inventory of all merchandise, supplies and equipment.
Recommends to district management the expenditure for improvement or repair of store equipment and building. Properly conducts or oversees inventories and independent audits. Implements emergency procedures in the event of equipment and computer software malfunctions.
Creates and maintains positive community relations. Develops, promotes and maintains positive communication channels with manufacturer's representatives, Store, Division and Corporate personnel, and unions, where applicable. Monitors market conditions, trends and competitors' activities.
Reviews and approves all department schedules in advance of posting to ensure appropriate staffing and adequate coverage.
Appropriately resolves associate complaints, including complaints of discrimination, harassment, working off the clock and violations of the law, with guidance and support from the Human Resources Department.
Safely operates and handles all equipment and hazardous material.
Provides suggestions, feedback and effective recommendations to District Sales Manager or Director of Operations, and Division management teams on operational, personnel and other issues.
Maintains and safeguards confidentiality concerning associates, store sales, and Company information. Maintains accurate and complete records, consistent with the law and records retention policies.
Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures. Treats associates consistently, fairly and with Courtesy, Dignity and Respect.
Skills and Physical Requirements:
Requires an extensive retail background with prior management experience related to retail operations. Requires a thorough understanding of overall Company practices, policies and procedures.
Requires strong written and oral communication skills, good leadership and interpersonal skills, and the proven ability to manage people. Requires knowledge of every position under the Store Director's supervision.
Requires knowledge of employment laws and workplace practice policies. Requires knowledge and compliance with local, state and federal regulations.
Must be friendly and courteous, and takes initiative in performance of duties. Maintains composure in dealing with customers, co-workers, vendors and other business partners in the store.
Must have the ability to concentrate and deal with interruptions and customer complaints, etc. Interacts effectively with all levels of personnel, customers, vendors, agencies and the public.
Must identify needs, problems, and opportunities and make short and long term decisions in order to maximize sales and gross margins. Strong business and financial knowledge is required.
Requires knowledge of basic accounting and computer software. Must have extensive working knowledge of profit and loss statements. Must have the knowledge and ability to implement emergency procedures, including response to equipment and computer software malfunctions. Familiar with emergency plans in the event of a natural disaster, serious accident or uncommon event(s)
Must sit, stand or walk for long periods of time. Occasionally reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 50 lbs.
Operates, pushes and pulls fully loaded hand trucks and pallet jacks. Must cover temporarily for various positions throughout the store as required.
Mental alertness is necessary to ensure safe and accurate completion of work activities.
May utilize cleaning supplies and chemicals from time to time.
Occasional overnight travel may be required. Will be required to work nights, weekends, and holidays.
Scheduled hours will vary. Good attendance is required.
- May occasionally be exposed to temperatures of approximately -20° Fahrenheit, 28° Fahrenheit, 35° Fahrenheit, while handling products in freezers, coolers and display cases and temperatures of up to 400° Fahrenheit while handling products in ovens, hot cases and fryers. Working conditions consist of a temperature controlled store environment. Occasional exposure to outdoor environment with varying temperatures.
Safety -- Sensitive Position:
Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.
The above statements are intended to describe the general nature of work performed by the associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified which may vary within each store and/or from store to store. The responsibilities, duties and skills required of personnel so classified may vary from store to store.
An Equal Opportunity Employer
Growing Autism Services company is seeking a talented BCBA, LMFT, Psy D., LCSW to join our stellar team based in the Bay Area.
CSDs Mission is to enable every individual to reach his or her full potential by providing programs that will develop new skills and concepts to maximize their ability to learn within their natural environments, and to empower families by providing supportive coaching and behavior management. CSDs Vision is to deliver the best and most personalized, innovative solutions possible for each individual and caregiver affected by autism or other disabilities and to foster a strong culture of community participation and inclusion.
Guides and supervises the provision of evidence-based mental health services and programs for children with autism spectrum disorders and/or similar developmental disabilities in response to physician recommendations in home, school and/or other natural settings. Provides training, leadership and mentorship to a team of program supervisors.
What we offer you
A company founded by clinicians for clinicians.
100% clinical work caseload. Leave the admin work to the admin team!
Great medical benefits, PTO, floating holidays, paid holidays.
Full autonomy of your weekly schedule.
Professional Development Stipend for CEUs and future education.
Relocation reimbursement for moving expenses.
What you will be doing
Provide quality support for Program Supervisors through leadership and clinical development trainings.
Conduct behavioral assessments, functional assessments, and functional analyses.
Develop behavior support and intervention plans.
Provide parent training and support for the whole family system.
Updating programs and observing data through Central Reach
We are looking for people who
Knowledgeable of other community resources and agencies that serve children. - Sensitive to working with an ethnically, linguistically, culturally, and economically diverse population.
Have a genuine desire to learn, teach, collaborate, and make an impact on clients with a variety of abilities!
Want to be a part of a team with a common goal to make a difference
Are excited to be in a position that provides direct feedback and strives for the highest quality of services
Believe in different methodologies in teaching such as Applied Behavioral Analysis (ABA), Early Start Denver Model (ESDM), Treatment and Education of Autistic and related Communication-Handicapped Children (TEACCH), Picture Exchange Communication System (PECS), and Pivotal Response Training (PRT).
Drive for the leading wholesale distributor of specialty automotive & RV aftermarket parts and accessories. Keystone Automotive Operations is dedicated to delivering the products that people want! Our drivers provide a face-to-face delivery service to our established customer base.
In addition to our full-time schedule and excellent benefits, our delivery vehicles are equipped with heat & A/C and regularly maintained. With plenty of opportunity for growth, Keystone Automotive Operations is committed to developing with you! We live by our values: Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork & Fun
Starting Rate: $16.50/hr
Drivers roles & responsibilities are:
- Driving company vehicles in a safe, courteous and responsible manner.
- Accurately loading & unloading product carefully to prevent damage
- Providing excellent customer service to our customers.
- Communicating well with management and team members.
- Must be 21 years of age or older
- Must be able to pass a required pre-employment drug screen
- Must be able to pass a DOT physical
- Ability to lift up-to 75lbs
- Clean professional appearance
- Prior delivery experience preferred
- Company paid training
- Company provided uniforms & steel toe footwear
- Medical, Dental, & Vision Insurance available after 30 days
- Paid Company Holidays, Paid Time Off
- Tuition Reimbursement for Employees
- & more
LKQ Corporation/Keystone Automotive Industries is an Equal Opportunity Employer. Employment is contingent upon successful completion of a criminal background check and pre-employment drug screen. LKQ is a Drug Free Work Environment.
Bilingual (English & French) Customer Service Representative
- Incoming sales call response, including parts lookup and order entry
- Service call resolution or escalation, includes providing order and delivery status
- Use of selling techniques to drive additional sales
- Perform all tasks to specified standards and metrics on a consistent basis
- No automotive experience required, only a deep desire to LEARN
- Must be bilingual in both English and French
- Energy and enthusiasm to help our customers find the products they need
- The ability to relate to our customers and help them solve problems
- Punctuality and attention to detail are critical
- A calm demeanor but with the confidence to offer customers a better solution when necessary
- A desire to grow professionally
- Computer proficiency
- High school degree or equivalent
- Sales or customer service experience, especially in a call-center environment
- 2+ years college preferred
- Lucrative incentive and awards programs that pay you for your results
- In-depth and onsite sales training in our contact center with dedicated Training Leader
- Individual coaching and training to maximize your growth and potential
- Industry leading parts sales and technical training
- Progression opportunity across the sales organization, both functionally and geographically
- Highly transferable sales and service skills
- Generous employee benefits, including strong 401K and employee discount programs
Nurse Practitioner / Ownership
Nurse Practitioner / Ownership
About the company:
US Healthcare Partners (USHP) was founded by 3 professionals who have been in the industry of starting and partnering in medical practices for the past 20 years. We partner with Nurse Practitioners to provide the back office and business support. This allows, you, our Clinical Partner, to do what you do best; help patients, mentor staff and build professional, and community relationships.
USHP’s mission is to CREATE MEANINGFUL PARTNERSHIPS!
USHP’s commitment to our partnerships is to provide the support needed and wanted to reach your goals.USHP wants to assist you, our Clinical Partner, in growing your business, your brand, your culture and ultimately, your dreams.We want to do everything in our power to insure that you reach your financial and professional goals.
Check out our website: www.ushppartners.com
Have you ever thought to yourself?
- I wish I were the boss!
- If only I were in charge!
- I am working more and making less.
- I wish the administration would stop telling me how to treat my patients.
- I went to school to learn to take care of people and now I do paperwork and go to meetings.
- I am tired of making money for someone else.
Have you always wanted to own your own clinic but didn’t know how to begin? Where to start? Who to ask for help?
- I don’t have the money.
- I don’t know anything about running a business.
- I am afraid of healthcare reform, compliance and regulatory issues.
- No one understands credentialing and billing and collecting.
USHP knows exactly where to begin and we can provide answers to those unknown frustrations.
About the Opportunity:
Where: Canby, OR
What: We are interested in either partnering with an existing family practice clinic or starting a new family practice clinic with a Nurse Practitioner.
When: We would like to fill this opportunity within the next few months.
Who: We are in need of a Nurse Practitioner / Owner. We want someone who can agree with the following:
- I am a great provider.
- I am a community based practitioner.
- I am proven producer.
- I am willing to co-invest.
We are in need of a Nurse Practitioner / Owner that “fits” our Core Values:
- Fun - We will have fun while giving our best each day and not take ourselves too seriously.
- One Team - We believe that in working together as a team, we can achieve greater things and offer more value than we can as individuals.
- Winning - We will work tirelessly to insure our Partners success and we will celebrate all wins!
- Never Enough - Never enough support for our Partners.Never enough patients to help.Never enough wins to celebrate!
Benefits: Well compensated and quarterly dividends. We have medical, dental, and vision insurances, 401K, continuing education opportunities, paid time off, holiday pay and HSA.
If you enjoy the thought of owning a family practice clinic with esteemed colleagues that has been providing high quality care for a long time, then we invite you to apply. We will review and consider all applications that meet the criteria required above.
Check out our website: www.ushppartners.com
Production Operator I
Job Posting Title: PRODUCTION OPERATOR - FINISHING OPERATOR
Job Code: 30004090
Segment: INDUSTRIAL SOLUTIONS (50127625)
Business Unit: MEDICAL (50126885)
Building: TE Wilsonville (X34)
Hiring Manager: MARIO TORRES-MORA
Recruiter: TRAVIS CHESNEY
Employee Referral Amount:
Education Experience: High School or Equivalent
Employment Experience: 1-3 years
TE's Medical business unit, part of the Industrial Solutions segment, offers medical device OEMs, a complete product offering, and capability portfolio for minimally invasive, imaging, surgical, diagnostic, and therapeutic devices.
With more than 350 design engineers and a global presence in all key medical device hubs, we are a premier partner to the world's leading medical technology companies for their next-generation medical devices.
We are experts in all aspects of device design and manufacture, from access & delivery solutions for interventional medicine; to sensors & connectors for surgical applications. Our innovative solutions enable ground breaking medical therapies such as treating heart disease without opening the body, placing microscopic devices into brain arteries and powering robotic surgery.
TE Connectivity's Manufacturing/Production Teams transform raw materials into finished goods and ensure component flow. They perform changeovers and setups according to production schedule, perform quality checks according to established processes and document the results as required by our quality procedures. Every team member is responsible for maintaining housekeeping and organization of the work area as well as following TE Connectivity's EH&S policies and procedures.
Responsibilities & Qualifications
Role Model 5S+1
Maintain organized and clean work area
Report all safety issues immediately
Do not operate in an unsafe environment
Wear all required PPE
Leave equipment in safe working condition
Approach any unsafe conditions live
Own integrity of process documentation
Treat tooling carefully
Complete pass down to incoming shift
Engage in NCR process as needed (support investigations, recommend solutions, etc.)
Execute Dispatch per plan
Understand and Execute production orders per documented packages
Follow Escalation procedures properly
Complete Routing Feedback forms
Full attention to job at hand
Request supervisor/lead for additional work when idle
Attendance Policy adherence
Seek Cross Training Opportunities
Openly communicate with Supervisors and Leads on issues/concerns
25 lbs unassisted, 50 lbs potential push/pull on carts
- Values: Integrity, Accountability,Teamwork, Innovation
Wilsonville, OR, US, 97070
Requisition ID: 44691
Customer Service Supervisor
Hartung Glass Industries has a commitment to "Building Partners through Glass" and our Customer service team is the cornerstone. We are looking for a leader who is dedicated to improving the customer experience. This is a working supervisor position responsible for leading the Customer Service Representatives and keeping lines of communication open with the production and shipping teams. This role will have heavy involvement in daily front line activities. The ideal candidate is someone who is able to manage frequently changing priorities while providing leadership and insight and staying focused on satisfying our internal and external customer needs.
Position's Essential Duties and
Oversee all activities and members of the customer service team as well as mentoring and coaching on job responsibilities
Collaborate with members of the sales, production, and shipping teams to ensure clear expectations for internal and external customers as well as enhance customer satisfaction and loyalty
Build relationships through communication and transparency
Serve as a point of escalation for critical customer questions. Work with the customer service team to resolve customer issues and respond with expediency, accuracy and professionalism
Work with customers to process all required data, job packages and order activities
Investigate root cause of service breakdowns and identify and enact solutions
Actively monitor customer experience and affect change through process improvements
Ensure team is trained and empowered to retain customers as well as maintain and expand business relationships
Determine customer service requirements by maintaining contact, visiting their operations, benchmarking best practices and analyzing information.
Set and manage key objectives of customer service team
The Ideal Candidate traits
Excellent open and honest communication
Professionalism and interpersonal know how
Commitment to following up and follow through
Excellent organization, prioritization and multi-tasking skills
Understanding that customer service is the priority
Attention to detail
Problem solving skills
Process Improvement experience
Education and/or Experience
5 or more years Customer service experience and 2 or more years of supervisory experience
Prefer knowledge or experience with MRP software
What Hartung Offers You:
Competitive compensation and benefits
Medical, dental, vision insurance
Paid holidays and vacations
Employee Referral Bonuses
Opportunities for career advancement
Hartung Glass Industries is an Equal Opportunity Employer.
Building Partners through Glass
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!