Cancellation Clerk Job Description Sample
Appointment Registration Cash Clerk - MHS
Under direct supervision, performs variety of clerical, cashiering and patient attending duties; ensures optimum service and attention to patient/customers.
Service patients, members, and visitors; acknowledges them in a prompt, courteous and professional manner.
Maintains general knowledge of current health plan/non plan policies and coverage in accordance w/established Regional standards & communications; keeps abreast of all changes regarding health plan benefits; verifies health plan and/or non-plan financial status; checks for delinquent accounts; informs patient & refers to appropriate area; explains provisions of annual co-payment maximum, coinsurance and/or deductibles policies to patients/ customers.
Maintains general knowledge of current Regional cash handling & SOX compliance related polices/procedures and communications; keeps abreast of all changes; applies knowledge to all cashiering and cash handling functions; follows all policies and procedures to ensure safety and accountability of organization's financial resources.
Obtains, extends, computes, and verifies variety of charges pertaining to services rendered, health plan dues, and medications etc; receives cash, check, or credit card for payment; verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks and credit slips; issues receipts accordingly.
Investigates resolves or follows-up on complaints and customer service issues; refers difficult problems to lead or supervisor. Operates computerized cashiering system by entering transactions to post appropriate charges for services and supplies. Refunds customers for overpayments of various services within authorized limits; assures all appropriate documents and signatures are obtained; enters refunds in computerized cashiering system.
Enters adjustments in computerized cashiering system for services rendered according to established guidelines. reconciles supporting documents to appropriate GL's; balances monies, checks, credit card charge drafts daily against cash jacket report and/or transaction reports. Reconciles and resolves any discrepancies; reports to lead or supervisor as appropriate.
Prepares and processes bank deposits. Prepares and logs deposits for armored car pick up.
Orders routine bank deposit supplies for cashiering area; orders and maintains change fund; buys and sells change from department cashiers; resolves any discrepancies. Compiles data and information for special and routine reports, studies, and statistics as requested. Uses up-to-date charge schedules and price lists for use in calculating charges and quoting estimates.
Operates current office equipment & other cash related equipment; assures all equipment in cashiering area are operating in an acceptable manner; assesses status of equipment malfunctions; resolves when appropriate; reports any unresolved problems appropriately and notifies lead or supervisor.
Serves as clerical resource and contact person to staff as appropriate; collaborates with team and individual concerns and issues; collaborates and assists with team, leadership and other committees as appropriate to design, plan, coordinate, and implement process improvements; identifies and resolves issues around improvement as appropriate; recommends ideas and suggestions to improve operation of area.
Receives incoming and intra-office calls; ascertains need; directs to proper individual or location; takes messages; provides limited non-confidential information; maintains contact with other facilities and support departments. resolves basic problems; assists with difficult problems when necessary; refers to lead/supervisor after all appropriate alternatives are exhausted; notifies supervisor of process problems/issues that need attention; assists with patient complaints; collaborates with lead/supervisor to develop operational strategies.
Performs variety of duties pertaining to patient appointments; ascertains patient's need for routine appointments and schedules appointments according to need or under direction of medical staff; refers to medical staff as appropriate; completes appointment process; enters/updates pertinent patient appointment and registration data in computer; verifies patients' insurance eligibility; captures appropriate guarantor and coverage information as appropriate; provides accurate information to enable accurate collections of funds; notifies members of rescheduled or cancelled appointments; compiles data and information for special and routine reports, studies and statistics as requested.
Assures departmental and organizational quality of service standards are upheld; works with lead/supervisor in identifying potential and existing barriers to maintaining standards. requests or requisitions material or supplies; ensures adequate inventory; assures all clerical equipment in area is operating in acceptable manner; reports malfunctions to appropriate party; follows appropriate procedure for repair within limits of authority; implements corrective measures, enhancements or modifications as instructed.
Minimum one (1) year customer service/sales, public relations or related experience.
High school diploma or GED.
License, Certification, Registration
Type 40 wpm or Type 35 wpm and obtain passing score on Windows navigation test.
Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, detail-oriented, problem solving, adaptability, teamwork, conflict resolution, systems thinking, and prioritization & multi-tasking.
Demonstrated ability to balance drawer.
Demonstrated knowledge of and skill in any one word processing, spreadsheet, or database PC applications.
Appointment registration and scheduling experience. Demonstrated knowledge of healthcare and insurance benefits.
Post high school coursework - medical terminology.
Primary Location: Hawaii,Wailuku,Mem.
Lani Outpatient Clinic 85 Lani Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:30 PM Job Schedule:
Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation:
S03 Job Level: Entry Level Job Category: Administration, Clerical and Support Services Department:
Surgical Oncology Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
Click here for additional requirements >
Medical Appointment Clerk
Schedules appointments in Composite Health Care System (CHCS)/AHLTA for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.
- Book appointments, create telephone consults, communicate MTF and patient cancellations utilizing CHCS
- Monitor the appointment request inboxes submitted through Family Health, Internal Medicine and Pediatric clinics and respond to requests
- Candidates will need to pass a government background investigation
- Candidates will need to receive a CPR certification prior to starting work
- Candidates will need to have current immunizations prior to starting work
- A fully qualified typist (computer keyboard) with a minimum of 50 WPM Is required.
- Speak and understanding the English language.
- Standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
- General medical ethics, telephone etiquette, and excellent communication and customer service skills.
- At least 6 months of experience in medical administrative role.
- Experience utilizing CHCS
- Experience with appointment scheduling
- Customer service training/experience
Clerk Radiology Scheduling
Under the direct supervision of the Radiology Office and Safety Supervisor, the Scheduling Clerk is responsible for receiving and directing all incoming phone calls to the department, acts as first line of contact for callers, visitors and patients, reviews and processes incoming orders, schedules various exams not scheduled by Centralized Scheduling.x000D
Ability to effectively multitask in high-volume office and maintain professional demeanor towards both
patients and caregivers.
Liaison between patients and caregivers.
Distributes documentation of AGMC Notice of Privacy Practices and Patient Rights/Responsibilities to patients
for compliance, ability to provide explanation upon patient request.
Provides assistance, education and direction to all who seek help.
Works in Multiple Systems: Radiology Information System, Chartmaxx, FormFast, QuadraMed Scheduling System,
Order Facilitator, Passport e-Care Next (to verify Medicare Compliance), AGMC Portal (to obtain lab results),
Hospital Information System (HIS) and Multiple Paging Systems.
Answers multi-line department phone system using Akron General customer service script. Screens callers and directs them to the proper person if further assistance is required.
Cross trains to work at multiple work stations. (Inpatient, Outpatient and QuadraMed Scheduling).
Reviews orders for accuracy including the correct patient billing and medical record numbers.
Processes all outpatient and inpatient orders coming into the department. Reviews for appropriateness and processes per department policy and procedures.
Accurately enters all procedure exam codes into the Radiology Information System according to modality specific criteria. (Diagnostics, Nuclear Medicine, MRI, CT Ultrasound, Interventional, PET Scan and Mammography)
Completes all necessary paperwork and documents all required information appropriately.
Scans insurance cards and physician orders into Chartmaxx upon patient arrival. Reviews work for accuracy.
Receives all incoming faxes and distributes appropriately.
Researches, obtains and documents all necessary lab results needed for patient procedures.
Coordinates and prioritizes all paging activities to inform appropriate caregivers of Today, ASAP and STAT patient orders.
Schedules STAT outpatient procedures according to policy and procedure. Provides timely notification
to appropriate technologist
Schedules complicated procedures not handled by Centralized Scheduling.
Prepares daily Fluoro schedules according to policy and procedure.
Prints daily schedules and works in advance to arrive procedures in the Radiology Information System (RIS) System after patient registration.
Prepares pre-procedure packets and/or prints worksheets according to the specific procedure and modality.
Follows patient identification policies and procedures when checking in and/or securing ID bands on patients.
Notifies on-call caregivers and physicians of STAT patient orders when applicable. Documents all communicates in ledger for accreditation (TJC, Trauma, CMS) compliance.
Completes daily reconciliation (in RIS) of cancelled and on-hold inpatient procedures.
Maintains patient confidentiality by placing all patient related documents securely in confidential container.
Maintains printers, fax machines and copiers with appropriate levels of stock. Notifies appropriate personnel if equipment is malfunctioning.
Follows hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge.
Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure.
Other duties as assigned
- High school graduate or equivalent.
- None required
Complexity of Work:
Ability to communicate effectively with physicians patient families and co-workers.
Knowledge of basic computer and Windows applications.
Must have exceptional customer relations skills.
Must be able to type 35 words per minute.
Previous front desk experience preferred.
RIS (Radiology Information System) experience preferred.
Medical terminology required.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic's Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities
World Travel Holdings is seeking an Operations Clerk for the Fort Lauderdale, FL office. The Operations Clerk will provide administrative support to the HomeBased Operations team.
Fulfillment of Promotions
Complete research in collecting commissions for all suppliers
Create, update and manage Excel spreadsheets
Verify and update contract details
Locate and prepare items for forwarding
Review and compare supplier details such as cancellation and payment rules, categories, and itinerary updates
Data entry of contracts into reservation system
Filling and scanning documents
High School diploma plus 1-2 years of experience
Bilingual (English, Spanish speaking) preferred
Ability to work and navigate multiple reservation systems
Proficient with Microsoft Office Word and Excel
Believes in the power of teamwork and work well with others
Strong attention to detail and organizational skills is a must
Deliver fantastic customer service to internal and external customers
Duke University Health System (DUHS) Job Description
ADMINISTRATIVE CLERK (4002)
Job Title: Scheduling Coordinator
Job Code: 4002
Job Level: B2
Revised Date: 04/5/2005
Supervisory Responsibility: No
General Description of the Job Class
Perform varied clerical duties in support of general and special office activities to relieve supervisor of clerical and routine responsibilities and to maintain an efficient and effective operation.
Every other weekend, rotating day/night shifts and holiday's based off departmental holiday rotation schedule. The option is available to fill in when other staff are off. This job is essential status, which means that attendance is expected during severe weather.
Duties and Responsibilities of this Level
Answer telephone; greet callers and assist with general requests or concerns; answer questions concerning department policies and procedures; act as office receptionist.
Schedule or arrange activities effectively; make staffing assignments within prescribed schedule.
Coordinate with the clinical units, OAs, and staffing office managers to determine staffing needs and assign clinical staff to the appropriate assignments.
Document the clinical assignment using the Excel spread sheet.
Document call outs and track all cancellations and absences of staff in the appropriate systems – API and Duke Shift.
Contact the clinical units to assign clinical staff. Record the clinical assignments on the phone tree.
Create evening and following morning bedflow report; edit and update report; post to Float Pool website.
Attend bedflow meetings. Provide information regarding patient attendant cases, staffing assignments for upcoming shift(s) and available staff for upcoming shift(s) at the meeting.
File and retrieve records in accordance with established procedures and filing systems; research lost or missing records in accordance with established procedures; verify information against existing records; post information to records or ledgers.
Enter staff schedules into the appropriate systems - API, Duke Shift, Daily Assignment sheet.
Document Patient Attendant Cases on the request forms, and file the forms accordingly.
Prepare archive documents for offsite storage.
Maintain a file of staff handoff sheets
Utilize a file of staff competencies daily
Match records against source documents to verify accuracy of records and compliance with rules and procedures of appropriate system; identify and resolve discrepancies in records by contacting appropriate office to obtain information on source of discrepancy, following through on changing any errors in documentation.
Review, verify, and evaluate various records and reports in accordance with procedures; maintain various accounting and budgetary records; review and reconcile transactions and initiate accounting documents in accordance with standard procedure.
Daily reconciliation of staffing assignments for DUHS
Verification of data on bedflow reports with appropriate staffing office managers.
Update staffing calendar on Excel spread sheet.
Daily tracking of requests for staffing needs
Daily reconciliation of callouts and cancellations
Reconciliation of payroll data, such as correct cost center and special codes.
Scan bedflow and daily sitter cases report to the appropriate staffing office managers.
Perform routine clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
Patient Attendant Reports
Email daily Roster Reports to our customers department/entities
Shift handoff report
Prepare and/or compose routine and general correspondence in accordance with established procedures.
Performs other related duties as required.
Required Qualifications at this Level
Work requires knowledge of basic grammar and mathematical principles normally equivalent to a high school education.
Work generally requires three months of clerical or general office support experience to become familiar with activities involved with providing routine clerical support.
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Customer Service Calculator Reception Filing Telephone Protocol Office Procedures. Typing speed of 20-30 corrected words per minute may be required. Microsoft Windows and Office suite
Distinguishing Characteristics of this Level
N/A Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Work requires knowledge of basic grammar and mathematical principles normally equivalent to a high school education.
Work generally requires three months of clerical or general office support experience to become familiar with activities involved with providing routine clerical support.
Degrees, Licensures, Certifications
Through 50 years of service, Walser Automotive Group has become a pioneer in the automotive industry. Walser's progressive commitment to growth, technology and a differentiated customer experience has changed the car-buying journey. We don't follow, we innovate and lead. Walser operates 25 dealerships and many affiliated businesses throughout Minnesota and Kansas. Walser also leads by example. We volunteer. We donate. Walser Foundation puts 5 percent of its pre-tax profits right back into the communities in which we proudly operate. That's because we live here, too. Walser is a family-owned, family-run business that believes in work-life balance. Walser is committed to delivering an outstanding customer experience every time – that's what drives us. That's the Walser Way.
Walser's Core Values
Do The Right Thing – Nothing is worth compromising a relationship
Lead By Example – Be willing to help no matter how difficult the challenge
Display Positive Energy – A good attitude is highly contagious
Be Open Minded – The only thing that is constant is change
Job Duties (Will Include but Not Be Limited To)
Process warranty cancellations
Process warranty submissions
Misc. check writing
Misc. check receipting
Assist with processing bank recs
Assist staff accountants with various projects
Embrace and exhibit Walser CORE values
All other duties, tasks and/or projects as assigned
Accounting degree or minimum of 6 months experience in Accounting position
CDK experience preferred
Proficient in MS Office Suite
Strong customer service and phone skills
Strong attention to detail
Positive attitude and work well in a team environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. The Walser Automotive Group reserves the right to revise the functions and duties of the job when necessary. I also understand that this job description does not constitute a contract or alter my status as an at-will-employee.
Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St.
Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St.
Regis has stood as a symbol of uncompromising elegance and bespoke service.
Today, with more than 40 of the best addresses around the world, St.
Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Perioperative Clerk - Casual, Evenings
Perioperative Clerk: Answers, screens and directs incoming phone calls as appropriate for assigned department.
Communicates (verbal and/or written) with a wide range of departments and staff that includes but is not limited to physicians, patients, management, staff and vendors. Opens, sorts and distributes incoming mail and prepares outgoing mail. Maintains files and record keeping systems as necessary for assigned department.
Maintains sufficient inventory of office supplies and printed forms for the perioperative department assigned. Manages daily print jobs appropriate for assigned perioperative department, which may include but is not limited to: Schedules, pick lists, preference cards, patient ID labels, and any additional print jobs as necessary for the assigned perioperative department.
Assists Perioperative Director and Managers with administrative duties as requested. Assists with perioperative duties as assigned.
Perioperative Clerk Pre Anesthesia Department:
Assists in the preparation of patient charts. Prepares completed charts for transport to hospital and maintains daily chart tally. Works with scheduling team and notifies the PAC team of any add-on or cancelled cases, including next day changes.
Works with the Interventional Services Scheduling staff for patient scheduling related questions. Files incoming faxes. Assists with follow up calls to Physicians, labs, outside facilities, etc. for documents needed to ensure the patient is sufficiently prepared for procedure as requested.
Calls patients with next day time changes as requested Assists in preparation and distribution of staff daily scheduled assignments. Utilizes Microsoft Office applications as needed. Scans specified documents as assigned.
Perioperative Clerk Surgery Department: Reviews and compares perioperative paper and/or electronic patient charges, enters manual charges into the computer system as appropriate and makes necessary adjustments to ensure accurate charges for any/all phases of patient perioperative care as assigned. Collaborates with managers, nursing, supply management staff, and appropriate staff as needed to ensure accurate charge entry.
Enters designated perioperative data. Enters patient charges for anesthesia time and supplies as needed. Enters OR implants into the electronic patient chart as necessary.
Enters case level charges as necessary. Reviews the daily charge report for any perioperative phase as assigned, reconciles charge discrepancies, works with appropriate department for charge questions, discrepancies and issues and works through to resolution. Collaborates with appropriate teams to resolve Work Queue (WQ) issues.
Collaborates with appropriate teams to resolve cosmetic combo charge issues. Assists with perioperative database applications as assigned such as but not limited to item file and charge code maintenance. Assigns or requests charge codes for inventory and supply items for the perioperative department as assigned. Fills out Daily call Schedule for department and Nursing Operations Leader(s). AA/EOE.
Required: High school diploma or equivalent.
Must be able to perform basic mathematical functions, read and write in English. Basic computer skills. Preferred: Medical Terminology.
OR Assistant/Data Entry Clerk - FT Evenings
OR Assistant / Data Entry Clerk
Central Texas Medical Center
Location Address: 1301 Wonder World Dr., San Marcos, TX 78666
Top Reasons to Work At Central Texas Medical Center, San Marcos, TX
Live in the Texas Hill Country that includes small towns and big appetites within a 30 minute drive to Austin and also includes living near the San Marcos River for tons of aquatic fun.
Located near Colleges and Universities to expand your career by offering Tuition reimbursement and includes many low-cost living environment choices.
CTMC's CREATION Health Institute was created to provide information, education, health screenings and events that emphasize a healthy lifestyle. Offerings such as HealthCheck, disease management, support groups, women's health, nutrition, healthy living for seniors and children's health are provided to the public for free or a minimal fee.
LeapFrog grade "A" for patient safety and prides itself in safety for all patients, visitors and employees. Also, recognized for a 6th year of "Most Wired Health System", Click here to review other prestigious awards: http://www.ctmc.org/about-us/awards-and-recognitions
Support the spiritual state of mind of the patient by praying with them and educating families during visits to explain the important element of the healing process.
Full Time / Evenings
You Will Be Responsible For:
Assists with transporting, prepping, and positioning surgical patients.
Demonstrates sterile technique in the operating suite
Obtains and replaces special equipment
Orders regular stock items as needed and assists with special ordering.
Contributes in preparing the surgical suite for patient procedures.
Assists surgical services staff with errands
Maintains, on a daily basis, a cleansed surgical environment for procedures by cleaning the surgical suites and process area.
Works with co-workers in a professional manner both within the department and throughout the hospital.
Participates in departmental activities.
Reports malfunctioning equipment to the Clinical Manager in a timely manner.
Obtains diagnostic reports, medical records, & X-rays as needed.
Assigns case data to appropriate date, time and OR room.
Coordinates special equipment needs with the Director of Surgical Services or the designated charge nurse.
Produces and distributes a daily surgery and endoscopy and special procedure schedule.
Completes all data entry.
Accurately enters data and/or charges into the computer
Works with co-workers in a professional manner intra- and inter-departmentally.
Participates in continuous improvement process.
Places orders with vendors, verifying stock number, price, and availability.
Inform the departments when products are back ordered and discusses options and substitution,
Files completed purchase orders in alphabetic and numerical order.
Coordinates returns with vendor and shipping coordinator
Schedules cases with appropriate data and any specific needs for the procedure
Files and tracks scheduled, rescheduled, and cancelled cases.
Informs Director/ Charge nurse for any special needs for scheduled cases
Produces reports for Director as needed from OR Log data base.
What You Will Need:
High school diploma or general education degree (GED).
Proficient in Word and Excel applications
Must hold a current certificate in BCLS.
To assist the Surgical Service's team members with quality patient care activities, errands, and the maintenance of a clean, stocked surgical environment while constantly promoting customer satisfaction. To perform clerical duties in the absence of the purchaser or scheduler facilitating the flow of scheduled cases, and maintaining inventory and special ordering as well as insuring charges are entered on a daily basis. To be responsible for the efficiency of the ordering process including accounting for quantities and agreed pricing, communicating within and outside of the department, any problem questions and possible solutions related to purchases.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Front Desk Clerk
Join the team at the Embassy Suites by Hilton Loveland Hotel, Conference Center & Spa! We are located in Loveland, CO nestled at the foothills of Colorado's Rocky Mountains. With more than 300 days of sunshine per year and surrounded by natural beauty, Loveland is the ideal place for those that love the outdoors, arts, community events, and life. Your adventure awaits!
Atrium Hospitality is a leading hotel and asset management company, overseeing a portfolio of hotels licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.
To greet guests in a pleasant, professional and efficient manner. Accommodate guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages. Keep records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Display good customer relation skills and take initiative to greet guests in a friendly manner.
Register and assign rooms to guests of the hotel without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.Record guest comments or complaints, referring customers to managers as necessary.
Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Transmit and receive messages using equipment such as telephone, fax, switchboard or computer.
Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies.
Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.
Ensure uniform and appearance is clean and professional, maintain confidentiality of proprietary information and protect company assets.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in the hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work and ensure proper performance of assigned employees.
Other duties as assigned.
Speak effectively- Talk to others to convey information effectively.
- Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension
- Understand written sentences and paragraphs in work related documents.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Communicate well with many different kinds of people.Service Orientation
- Actively look for ways to help people.
Change easily and frequently from one activity to another such as from typing, to searching in a directory, to using a telephone or computer.
Use eyes, hands, and fingers accurately while operating a phone system or computer keyboard.Mathematics
- Use mathematics to solve problems.
- High School Diploma or equivalent.
- Minimum three (3) months hospitality, general office, accounts receivable or customer service experience. Hospitality industry preferred.
Benefits and EEO
Full-time associates are eligible for the following benefits:
Paid Time Off
Short-term and long-term disability
Company paid life with employee paid supplemental options
Matching 401-k for eligible participating associates
Company Hotel Travel Discounts
Working for Atrium Hospitality offers more than a great job; it offers the ability to make a difference in a meaningful way every day. Whether you are a recent graduate, new to the industry, or an experienced professional, Atrium provides extraordinary opportunities for growth and competitive compensation and benefits in an exciting, customer-centric workplace.
Atrium Hospitality is an Equal Opportunity/Affirmative Action EmployerMinorities/Females/Individuals with Disabilities/Protected Veterans Click here to view EEO is the Law
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!