Card Clothier Job Description Sample
Manager, Counsel - Card And Retail Bank, Customer Experience
West Creek 7 (12077), United States of America, Richmond, Virginia At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. Manager, Counsel - Card and Retail Bank, Customer Experience About the Role: The Counsel in this role will play an integral role in the Legal department and the Card Legal team by advising business partners on sensitive, high impact customer complaint cases, all while receiving an unequalled introduction to all aspects of Capital One's credit card business. Through the investigation of key cases, the attorney will (1) identify key trends in customer experience and litigation/regulatory activity; (2) advise business partners on the improvement of financial products and the development of new products; (3) address broader legal strategy questions that are identified through the analysis of individual customer experiences; (4) provide related guidance to stakeholders within Compliance, Legal, and the business; and (5) advise on written complaint responses that are provided to customers, state and federal regulators, and opposing counsel. Basic Qualifications: * Juris Doctor from an accredited law school * Active member in good standing of at least one state bar * At least 2 years of law firm experience, government experience or in-house legal department experience Preferred Qualifications: * At least 3 years of in-house legal department experience or other work setting supporting clients in a financial service industry * At least 3 years of experience working with consumer financial regulations * Familiarity with federal and state laws and regulations related to consumer credit and collections, Fair Debt Collection Practices Act, Truth-in-Lending Act, the Fair Credit Reporting Act and the Equal Credit Opportunity Act * Ability to work in a fast-paced environment with minimal supervision * Ability to manage a large volume of work, including complex legal issues that may arise suddenly At this time, Capital One will not sponsor a new applicant for employment authorization for this position.POST JOBS FOR FREE
Payroll Manager - Corporate Card / Purchasing Card
Job Description Payroll Manager - Corporate Card / Purchasing Card Indianapolis, IN As the Payroll Manager, a part of Global Business Services (GBS) Finance Operations, you will manage a team of 9 providing payroll services to 6,000 Rolls-Royce North American employees (Canada and US) and administer corporate card and purchasing card programs. The Payroll & Expense operation area along with the Financial Accounting and Reporting (FA&R) department, Accounts Payable (AP) department & Accounts Receivable (AR) department operate as a part of the North American Finance Service Centre (NAFSC) which provide transactional finance support for and on behalf of Rolls-Royce Finance and the wider business. At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet. We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we're putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we're keeping the world flying. Key Accountabilities: * Manage department responsible for paying more of 6,000 employees in the 9 Rolls-Royce divisions in US and Canada including support for all questions related to payroll * Ensure legal and statutory compliance for both US and Canada concerning payroll taxes filings for each county, state and country * Administer corporate card and purchasing card programs (35,000 expense reports) for the 12 Rolls-Royce divisions in US and Canada, complete compliance reviews to ensure adherence to the policies and answer all questions related to Corporate Card and P-Card Program * Ensure confidentiality of employee data is safe and secure, organized and properly stored related to Workday, P&K, Concur * Ensure all general ledger accounts related to Payroll, Corporate Card and P-Card are reconciled in accordance with Rolls-Royce Balance Sheet Policy * Responsible for recruiting, training, coaching, developing and mentoring employees while maintaining a high functioning team with a focus on customer service and continuous improvement * Prepare a variety of statistical and other reports and statements * Ability to travel up to 5% domestically and internationally Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Basic Requirements: * Bachelor's degree with 8+ years of experience, OR * Master's degree/CPA with 6+ years of experience, OR * JD/PhD * Must have 4 years of previous payroll experience and 2 years of supervisory experience * In order to be considered for this position, you must be a U.S. Citizen or U.S. Permanent Resident Preferred Requirements: * Canadian payroll knowledge * Conversational French speaker Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance. Beyond tomorrow We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Diversity and Inclusion strategy here. Relocation assistance will not be provided for this opportunity. Close Date: 9/27/19 Job Category Finance Posting Date 13 Sep 2019; 00:09POST JOBS FOR FREE
Treasury F&S Commercial Card Manager: Charlotte, NC
Job Description: Manages a small to medium sized unit/segment of service and/or implementation processes and activities. Has solid knowledge of the end-to-end sales, service and fulfillment process. Responsible for building and managing client and business partner relationships while improving overall client delight. Ensures adequate staffing levels and service level agreements are met in a timely manner to drive client delight. Responsible for: expense and performance management, process excellence, turnover, reporting, and forecasting trends to drive efficiencies. Monitors internal processes and leverages six sigma methodology to drive efficiencies and streamline processes. Manage compliance and audit controls to ensure mitigation of risk to the client and the Bank. Increase six sigma utilization to enhance process excellence. Provides leadership and direction to teams ensuring swift adoption. Must lead people to perform, translate strategy into tactical action plans, recruit and grow talent while staying client focused. Key Responsibilities - Creates unit vision, lead people to perform and develops employees. Manages staffing requirements, performance management, budget/expense management, reporting and forecasting for areas managed. Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major clients. Ensures associates are adhering to all business procedures and protocols. Works with appropriate business partners to provide resolution to client inquiries and issues in support of the team. Responsible for understanding and coordinating escalations in a timely manner for quick and accurate resolution. Responsible for acting as the primary interface with the client to establish all connectivity between organizations. Required Skills: * 3+ years of Management or Leadership experience in a client facing environment * Ensure professional image through use of proper phone and email etiquette * Analyze day-to-day work to identify opportunities to streamline and improve efficiencies --escalate to management as needed * Ability to influence and champion change to ensure employee adoption * Must be a self-starter with the ability to drive improvement strategies while properly balancing risk with reward * Expected to monitor internal processes and implement enhancements * Must be a forward thinking, high impact player driven to develop talent in order to drive performance in a client focused environment * Make appropriate decisions that balance the client, shareholder and employee constituents * Oral Communications - speak effectively one-to-one or in groups * Prepare and deliver clear, effective, and professional presentations * Help create and maintain strong morale; cooperate with team members to resolve problems and achieve goals * Deliver written communications that are well organized, concise yet complete, and in vocabulary appropriate for audience * Strong coaching experience to ensure the employees understand the importance of accurate work and achieving world class client experience * Strong focus on employee engagement to include the following: * Participate in Voice of Employee forums * Promote the usage of the Bank of America rewards and recognition programs * Maintain a thorough understanding of the Pay for Performance culture and enabling tools * Drive performance improvements through quarterly Performance and Development Plan (PDP) coaching sessions * (As assigned) participate/facilitate in GCS project or task team to support individual growth and development * Develop and maintain clear career direction through proper use of tools, training attendance, planning and management support engagement * Support successful implementation of new processes and tools focused on enhancement of client, employee and shareholder delight Desired skills: * PMP or Six Sigma Green Belt/Black Belt Certification a plus * Card experience Posting Date: 09/16/2019 Location: Charlotte, NC, International Trade Center, 200 N College St, - United States Travel: Yes, 10% of the time Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shiftPOST JOBS FOR FREE
Supervisor, Card Fraud
First Republic is an ultra-high-touch bank that provides an extraordinary client experience. We believe that creating one-on-one interactions builds lasting relationships. We move quickly to serve our clients' needs so that their financial transactions are handled with ease and efficiency. We are dedicated to building trust and financial security for our clients. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. We recognize that our competitive advantage starts with our people and our culture. At First Republic, we work to move quickly and as a collaborative team. If you are looking for an opportunity to grow and contribute in a fun, fast-paced environment, First Republic is the place for you. The Card Services Supervisor is responsible for the day to day management of various functions including Card Services, Fraud Management and ATM Cash Management. The Supervisor may lead various teams. This position will ensure that sound processes are in place in order to improve efficiency, reduce risk and support new business. The Supervisor will help guide team members in their daily functions to ensure efficient and effective processes. The Supervisor is responsible for policies, processes, operational procedures, compliance, support, systems, risk, and reporting for various functions. The Supervisor must be able to make sound decisions and communicate effectively with team members, other departments and senior management. The Supervisor will also coach, develop, and otherwise supervise Team Leads and staff. *POST JOBS FOR FREE
Supervise, assist and evaluate operations staff by providing coaching and professional development. Motivate, promote and direst staff to meet Department's goals.
* Deal with escalated customer service calls and emails.
* Maintain open line of communication between staff and management
* Direct detailed reviews of internal processes to verify accuracy and completeness.
* Ensure that written procedures are consistently reviewed and updated to reflect current process.
* Develop and implement recommendations for strategic improvements as necessary.
* Responsible for corporate and department projects.
* Represents Deposit Services in cross functional project items.
* Delivering concise logically written and oral presentations.
* Responsible for the compliance, monitoring and reporting for Deposit Services. Reports should provide future direction to management.
* Responsible for reviewing all daily, monthly, quarterly and yearly production reporting.
* Respond to audit requests; correct audit exceptions
* Ensure satisfactory audit results of Card Services, Fraud Management.
* Responsible for the team Call Quality daily and monthly review.
* General knowledge of ATM/Cash Services
* Review and analyze fraud incidents to ensure accurate completion through escalation to the appropriate area according to guidelines; determine if changes/improvements are necessary.
* Perform supervisory/managerial responsibilities
* Ensure adequate/skilled staffing; select employees
* Establish performance goals and priorities
* Prepare, conduct, and review performance appraisals
* Develop, mentor and counsel staff
* Partner with business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management.
* Monitor work volume and schedule adherence to identify gaps and meet production objectives; addresses staffing issues.
* Develop policies, processes, and procedures to ensure effective/productive and accurate inquiry research and resolutions.
* Ensure compliance with card issuer/associations and Federal regulations.
* Perform other duties and responsibilities as required or assigned by Manager.
* Bachelor's Degree or equivalent experience
* 5 years of Supervisory/Management experience
* Ability to operate in a "roll up your sleeves" entrepreneurial environment without a large infrastructure. Makes things happen with available resources
* Able to successfully meet goals in a highly fluid working environment.
* Advanced skill interacting tactfully and effectively in difficult situations
* Advanced skill exercising initiative and using good judgment to make sound decisions
* Process and deadline oriented
* Effective skill in results-oriented leadership in a challenging environment
* Compliance and REG E regulation oriented
* Effective organizational, planning and time management skills
* Must be able to forge effective working relationships with a variety of personalities.
* Effective skill building effective relationships through rapport, trust, diplomacy and tact
* Must possess strong problem-solving skills.
* Knowledge and experience in banking/financial services regulatory compliance.
* Monitor and analyze key performance indicators, and establish processes and methodologies for preventative actions.
* Must be detail-oriented and able to handle multiple tasks concurrently.
* Must be flexible and able to change direction quickly.
* Comfortable in a fast-paced environment
* Superior verbal and written communication skills.
Own your work and your career — apply now
Are you willing to go the extra mile because you love what you do and how you can contribute as a team? Do you want the freedom to grow and the opportunity to take charge of your own career? If so, then come join us.
We want hard working team players. You'll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability — that's the First Republic way.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records, to the extent consistent with applicable federal and/or state law.
Club Card Outfitter
Position Summary Provide legendary customer service experience by greeting and assisting customers, presenting them with the opportunity to become a Bass Pro Shops/Cabela's CLUB Mastercard Member, and executing the application fulfillment process from start to finish. Position Responsibilities * Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops/Cabela's CLUB Mastercard Member. * Details the benefits of being a CLUB Member and makes the appropriate sales pitch to persuade customers to apply for the Bass Pro Shops/Cabela's CLUB Mastercard card. * Provides daily feedback and reports in a timely and accurate manner. Responsible for meeting goals and objectives set by the marketing department. * Responsible for keeping inventory accurate and organized to include important documents, applications, customer premiums, etc. * Responsible for adhering to and complying with the policies established for the credit information gathering process, including guidelines from banking regulations and the Patriot Act. * Other duties as assigned by management. Position Requirements * High School Diploma or Equivalent * 0 to 2+ Years' Experience * Offering Legendary Customer Service involves this position having access to be able to run programs that access the customer's unencrypted credit card, to be able to retrieve unencrypted cards for handling mail in returns, CLUB Mastercard Cards when customer is on site and left cards at home, research transactions for lost receipts, etc. With this said, this position requires the ability to access customer information including unencrypted credit cards. * Must be able to read documents, printouts, reports, computer screens and other written communication. * Must be able to hear well enough to communicate with customers and co-workers. * Must be able to stand and/or walk to fill orders, assist customers on the sales floor, etc. * Must be able to stock product at various racking levels, use step-stool or ladder, etc. * Must be able to place product on/off conveyor, trucks, shelving, etc. * Must be able to write, type and use phone system. * Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Cabela'sPOST JOBS FOR FREE
Director, Card Partnerships & Business Development
Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including helping them with improving their credit, identity monitoring, applying for credit cards, and shopping for loans (car, home and personal) -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,000 employees across our offices in San Francisco, Charlotte, Los Angeles, Leeds, London and soon Oakland. As Director for the Credit Cards vertical, you will be responsible for managing relationships with Credit Karma's largest credit card advertisers. Additionally, you will lead strategic data and technology integrations with existing partners to drive approval certainty and a best-in-class application experience for Credit Karma members. You will have direct ownership, responsibility and accountability for scaling a high-growth business, have a significant impact on company growth, and work with an amazing team in a member-oriented, mission-driven business. Wha You'll Do: * Partner with the largest financial institutions in the country to enable the success of their marketing programs on Credit Karma * Build strong relations with teams at financial institutions, ranging from EVP+ level executives all the way to hands-on partner managers, analysts, product managers, and legal/compliance associates * Develop in an in-depth understanding of our partners' and Credit Karma's business goals to identify win-win opportunities for our partnerships that can further Credit Karma's mission of making financial progress possible for our members * Develop, manage, and help execute the partnership team's strategic roadmap. In this capacity, you will collaborate with Credit Karma's C-level executives and leaders/VPs of our product, engineering, marketing and data science functions, in addition to leaders and operators from the partners' teams. What We Expect: * Bachelor's Degree in Business, Marketing, or a related field from an accredited college or university, or at least 7 years of related business experience and a track record of continuous professional development; Masters preferred * Has 6+ years of experience in credit card customer acquisition, media buying or digital marketing * Hyper-focused on partner satisfaction, with experience in a client-facing or senior management role and experience within the Credit Card vertical * Experience in managing many partnerships simultaneously while shepherding multiple cross-functional opportunities and projects in parallel * Develops senior relationships to serve as a trusted advisor with major partners to optimize their digital acquisition, activation and engagement strategiesAn understanding of the consumer finance industry's challenges, a vision for its growth and a commitment to advance Credit Karma's forward-looking initiatives within the marketplace * Work collaboratively with a cross-functional team that is passionate about innovation and disruption to the benefit of members and partners * Leverage proven frameworks to evaluate potential business opportunities, structure the team's thinking, and reach insightful answersPossess a natural ability for analyzing & synthesizing information to develop plans and strategies. Moreover, you can effectively use data to make decisions and communicate this to others in a succinct and easy to understand manner * Proven performance in independently researching and resolving complex partner questions or concerns. * Has the ability, acumen and confidence to know when and how to say "no" when necessary * Ambitious team player with the ability to execute partner requests and tasks in time sensitive situations * Positive, collaborate attitude that makes people around them more effectivePOST JOBS FOR FREE
Operations Support Representative II - Card Services
MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000 members. Position Purpose With moderate supervision, serve members' needs by handling Debit card , Credit Card and ATM inquiries over the phone, email or by mail. Processes and settles financial transactions. Responsible for ordering and replacing lost/stolen card requests and other card maintenance. Assists members and staff with Card inquiries. Adhering to policies and procedures to make sound decisions daily involving credit worthiness of members such as waiving a fee and/or card issuing. Successfully performs all the duties of the Operation Support Representative I. Job Specifications and Experience * High School diploma required * Two (2) years Financial Institution experience required * One (1) plus years experience in plastics (credit cards) required * One (1) plus years experience in credit union systems required * Mastery of core system process for debit and credit cards. Proficiency with computer applications such as Excel and Word. * Ensures work is done correctly, meet deadlines. * Takes action in order to solve problems so work can be completed in a timely manner. * Stays open to and learns from feedback. Uses data and facts in order to make day-to-day decisions and involves others as needed. Uses policies and procedures to make good decisions. * Card function includes new application processing, card maintenance, disputes, member servicing. MECU is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.POST JOBS FOR FREE
Credit Card Processing Outside Sales Representative
National Retail Solutions (NRS plus), a division of IDT Corporation, is looking to add a passionate salesperson to our team. You will earn a competitive Salary, Benefits, + Commissions! NRS' Retail Solutions bring our customers' small businesses to the next level by helping them monitor and grow their business more effectively. The Retail Sales Specialist will be responsible for outside, direct sales of the National Retail Solutions (NRS) product and service portfolio in the (Atlanta, Georgia area). These products include point of sale systems, credit card processing, cash advance, and our future products too. Our new teammate will develop a plan to increase the reach of IDT and NRS products in their territory by prospecting potential customers, securing orders, and ensuring ongoing customer satisfaction. About the Opportunity: * Make commissions from direct sales of our Point of Sale devices, Merchant Services, Cash Advances, Loyalty Programs, and portfolio of retail products. * Drive the completion of the application process, follow ups, and close deals. * Help our customers understand how to use our services effectively. * Light tech support on your customers' equipment. * Setup and follow up on installation and appointment schedules. * Interact with multiple levels of support including Operations/Sales, Finance, and Help Desk. What we would like to see: * Motivated Individual with at least 1-2 years' experience in selling Merchant Services * Prior experience with PoS implementation and sales. * Bilingual professionals with fluency in both English and Spanish are preferred, other languages considered * Must be prepared to travel and go door-to-door visiting customers * Basic computer skills – comfortable using tablet and/or Bluetooth equipment * Knowledge of MS office and CRM required * Ability to communicate, present and influence key stakeholders at all levels * Proven ability to multitask while maintaining sharp attention to detail At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all support IDT's mission of enabling our customers to keep in touch and share resources with their friends and family around the world. IDT is listed on the NYSE, employs over 1000 people across 20+ countries and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.POST JOBS FOR FREE
Credit Card Processing Outside Sales Representative
National Retail Solutions (NRS plus), a division of IDT Corporation, is looking to add a passionate salesperson to our team. You will earn a competitive Salary, Benefits, + Commissions! NRS' Retail Solutions bring our customers' small businesses to the next level by helping them monitor and grow their business more effectively. The Retail Sales Specialist will be responsible for outside, direct sales of the National Retail Solutions (NRS) product and service portfolio in the Greater Los Angeles area. These products include point of sale systems, credit card processing, cash advance, and our future products too. Our new teammate will develop a plan to increase the reach of IDT and NRS products in their territory by prospecting potential customers, securing orders, and ensuring ongoing customer satisfaction. About the Opportunity: * Make commissions from direct sales of our Point of Sale devices, Merchant Services, Cash Advances, Loyalty Programs, and portfolio of retail products. * Drive the completion of the application process, follow ups, and close deals. * Help our customers understand how to use our services effectively. * Light tech support on your customers' equipment. * Setup and follow up on installation and appointment schedules. * Interact with multiple levels of support including Operations/Sales, Finance, and Help Desk. What we would like to see: * Motivated Individual with at least 1-2 years' experience in selling Merchant Services * Prior experience with PoS implementation and sales. * Bilingual professionals with fluency in both English and Spanish are preferred, other languages considered * Must be prepared to travel and go door-to-door visiting customers * Basic computer skills – comfortable using tablet and/or Bluetooth equipment * Knowledge of MS office and CRM required * Ability to communicate, present and influence key stakeholders at all levels * Proven ability to multitask while maintaining sharp attention to detail At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all support IDT's mission of enabling our customers to keep in touch and share resources with their friends and family around the world. IDT is listed on the NYSE, employs over 1000 people across 20+ countries and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.POST JOBS FOR FREE
Card Services Representative
About the Role Under general supervision, manage and monitor customer charge back and Debit Card/ATM disputes while ensuring Federal and Visa regulations are followed. Represent the company by providing customers with card services that meet customer needs. Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time. This is a Corporate position which may be located at an available bank division location across our seven state footprint in AZ, CO, ID, MT, UT, WA, or WY. To learn more about our bank divisions, please visit: https://www.gbcijobs.com/pages/about-us DUTIES AND RESPONSIBILITIES: * Complete the required process(s) for all ATM or Debit Card disputes, including all required customer correspondence complying with VISA guidelines and Regulation E. * Research all incoming adjustments received ; resolve all items. Items not resolved same date as received, funds will be placed in the Chargeback Suspense General Ledger Account. * Monitor the ATM/Debit Card Provisional Credit General Ledger Account daily to ensure all items are resolved. * Monitor fraud reports and emails throughout each day to identify potential fraudulent activity. Work with supervisors and management to create card blocks that protect form losses yet minimize impact on authorized customer activity. Message cards with suspected fraudulent transactions so that Divisions are aware should customers contact them about their cards not working. * Answer Branch/Department calls regarding ATM; Debit Card activity. Assist customers as needed with ATM disputes and Visa charge backs ensuring customers are supported to the fullest extent possible under the terms and conditions of Visa and Reg E regulations. * Receive all dispute forms for ATM; Debit Card transactions and review for completeness and accuracy. * Research and comply with all OFAC alerts and VISA reported suspects. * Maintain the logs for all ATM; Debit card disputes received and update their statuses throughout the dispute process. * Ongoing education to maintain updated processes for VISA and Regulation E guidelines. * Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. About You QUALIFICATIONS: EXPERIENCE: Minimum of 1 year of banking or related experience is required. Minimum of 1 year Customer service experience is required. Clerical/administrative experience is preferred. Knowledge of Equal Employment Opportunity Act, Fair Debt Collection Practices Act and Visa/MasterCard Operating Regulations desired. EDUCATION/CERTIFICATIONS/LINCENSES: A High School Diploma or equivalent is required. KNOWLEDGE, SKILL, ABILITY: * Ability to work in a professional manner. * Ability to work quickly and accurately. * Ability to understand and follow written and oral instructions. * Ability to communicate effectively verbally, and in writing. * Computer experience with preference given for Word & Excel. * Ability to adjust to change and maintain priorities. * Good organizational skills to make sure disputes are completed. * Good attention to detail and the ability to work under time constraints. * Must be able to work independently with little supervision. WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays. COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you. Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $11 billion, operating in numerous community bank divisions across 7 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado and Arizona). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength. We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legPOST JOBS FOR FREE
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