Cargo Agent Job Description Sample
Summary: Compiles documents on import or export cargo shipments. Expedites shipment of cargo from warehouse and assists customers in tracking their shipments. Deals directly with customers either by telephone or in person and handles cash transactions.
Essential Duties and Responsibilities:
Examines manifest, bills of lading and air waybill to determine work procedures for releasing cargo.
Notifies consignee or representative concerning arrival dates of shipment, customs clearance requirements and tonnage shipment.
Makes cash transactions, collects payments from customers for freight prior to release.
Authorizes final approval for cargo release.
Prepares invoices for charges, airline clients and management regarding freight.
Works with government agencies to clear shipments for import.
Meets flights in order to exchange documents.
Recognizes dangerous goods upon receiving.
Ensures all local airport, TSA, CBP and FAA rules are followed.
Other duties as assigned.
Must follow all Security procedures as required.
Must be 18 years of age or older;
Must have a High school diploma or GED;
One year college certificate or technical school, six months related cargo agent experience or equivalent combination of education and experience;
Must be able to proficiently speak, read and write in English;
Must be able to pass all pre-employment testing to include drug testing and a physical;
Must be able and flexible to work variable shifts including overtime, weekend and holidays;
Have/maintain current driver's license with no violations over the past 5 years;
The ability to lift up to 35 lbs;
Dangerous goods awareness/acceptance knowledge;
Previous customer service experience preferred;
Proficient in Microsoft products;
Must be able to obtain and maintain all required Airports and Custom badges/seals
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Where We Operate
© MENZIES AVIATION - A DIVISION OF JOHN MENZIES PLC
Cargo Customer Service Agent (Ready Reserve)
Thank you for inquiring about the opportunity to become a Ready Reserve Cargo Customer Service Agent.
Performs a variety of duties according to the functional work area.
Cargo agents lift, load, unload and transport cargo and, mail to aircraft. Duties also include operating ground support equipment such as tugs, forklifts and tow tractors. Subject to shift work, working weekends and holidays.
Subject to working in inclement weather. Practices safety-conscious behaviors in all operational processes and procedures while performing under time constraints. As part of our Ready Reserve program, you can work 300 - 1300 hours per year. This position could be the perfect entry-level position, eventually allowing you the opportunity to apply for a full-time position if you so desire.
Practices safety conscious behaviors in all operational processes and procedures.Job
Previous cargo and warehouse operations experience preferred.
Must successfully complete relevant training classes. Must have a valid driver's license. Should have excellent oral and verbal communication skills and be able to comprehend detailed job instructions.
Subject to shift work and working weekends. Requires outside work. Practices safety-conscious behaviors in all operational processes and procedures while performing under time constraints.
Should project a professional image. Typing/computer skills are strongly preferred.
Must be able to drive and safely operate cargo loader and baggage tug, as well as tow tractor when required to dispatch aircraft. Must be able to perform essential job functions, including the ability to routinely lift at least 70 pounds.
Transcon Domestic Cargo Customer Service Agent
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
15,000 trained professionals
250+ locations worldwide
Globally unified systems
Major Duties and Responsibilities
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Transcon files and reporting
Ensure accurate and timely client and vendor billing
Ensure delivery of freight and timely clearance when applicable
Interact with customers in arranging their shipments to meet customers service standards
Contribute and maintain good relationships with suppliers
Meet compliance at all times
Network communications, timely responses to emails and requests
Meet KPI standards in accordance with Company policy
Understand customers procedures and maintain updated internal DLSOPs
6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of ocean documentation process a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
Hazardous Materials certification (preferred)
Fluent in English
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Qr17009 - Cargo Sales Agent | Qatar Airways | Atlanta
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job:
As Senior Cargo Agent based in Atlanta, you will provide assistance in generating maximum cargo sales in order to meet or exceed the set revenue / tonnage target for stations and to provide customer services in Sales and Operational areas liasing with Customers.
You will also liaise with Ground handling agents at the station, other US stations, USA finance department and with the head office in Doha. You will also be required to maintain a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time.
To be successful in this role, you must have a minimum High School education, with at least 2 years experience in a similar capacity. Exposure to Cargo operations, logistics and sales is desired. Knowledge in Cargo Marketing, Basic rating,Dangerous Goods Regulations is required with fair knowledge of IATA/TACT regulations.
You must have excellent communication skills in written and spoken English, and a strong command of the MS Office Suite will be required.
You will need to be legally eligible to live and work in the USA (relocation assistance is not provided).
Note: you will be required to attach the following:
1.Resume / CV
2.NOC (Qatar Airways Group Employees Only)
Ramp Agent - Cargo - Total Airport Services
Ramp Agent Cargo
Total Airport Services
The role of the Ramp Agent
- Cargo is to provide all necessary and required under-wing ground support services as contracted by the customer to include but not be limited to loading and unloading baggage and cargo, marshalling, water and lavatory servicing.
Give yourself a competitive advantage by applying to this role through Skills for Chicagoland's Future (Skills). Skills is a nonprofit organization that partners with organizations across the Chicagoland area to place unemployed and underemployed job seekers into companies. These employers are committed to hiring talent through Skills.
Why utilize Skills for Chicagoland's Future as one of your job search sources?
Skills is free for job seekers. Any job seeker who Skills determines is a match for the role is interviewed by a member of Skills' Talent Acquisition Team and provided with additional insights into the role. As you move through the hiring process, Skills is your advocate with the hiring company.
Total Airport Services, LLC, is an airline service company headquartered in Phoenix, Ariz. TAS operates at seven airports throughout the United States, providing ramp tower control services, ground handling, cargo and mail handling, passenger services, into-plane fuel services, fuel and fuel management, and airport support services.
O'Hare Airport, Chicago IL.
Loads and unloads, freight, mail bags and other cargo to/from aircraft.
Transports freight, mail bags and other cargo to/from aircraft.
Sets up in preparation for aircraft arrival.
Prepares ground support equipment (GSE) for operation.
Prepares ramp for next arriving aircraft.
Practices safety conscious behaviors in all operational processes and procedures.
Other duties as assigned.
Qualifications To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High School diploma or GED; OR up to and three months of related experience and/or training; or equivalent combination of education and experience.
CERTIFICATIONS, LICENSES and REGISTRATIONS
- Valid State of Illinois Driver's License*
Security Clearance, (for airport security purposes) pass a 10-year background screening and drug screen.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to stand, walk and sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and talk or hear.
The employee must regularly and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is occasionally exposed to fumes/airborne particles and toxic/caustic chemicals; and regularly exposed to working near moving parts; working in high places; and outdoor weather conditions. The noise level in the work environment is usually loud.
Monday – Friday: 8:00pm to 2:00am
Compensation and benefits commensurate with experience.
Warehouse Cargo Agent (1420-629)
Under general supervision, this employee performs duties related to the handling, counting, receipting for pick-up, transfer and delivery of all cargo (which includes mail, express, baggage, freight to and from airmail facilities, other carriers, customer warehouses and various Company facilities). Receives cargo from and releases cargo to consignors, consignees, brokers, agents, truckers, etc., including checking, counting, receipting and loading and unloading connected therewith. Handles warehouse cargo, including handling, moving, stacking, stamping, weighing, measuring, labeling, etc., and constructing and dismantling when necessary.
Performs duties related to the loading and unloading of aircraft and trucks, including the removal of tie down gear, and other related equipment. This employee checks cargo and makes proper notations of tallies or other necessary documents and segregates in accordance with Company procedures. Releases cargo in accordance with Company procedures.
Operates and checks Company vehicles and mechanized loading equipment in accordance with Company procedures in performance of above duties. Receives, delivers and handles shipments carried to or from the country by customers. The Cargo Agent is to assume responsibility in performing daily equipment preventive maintenance and safety checks.
Drives Company operated automotive equipment for transporting personnel, baggage, and freight to and from points on or off the airport; loads and unloads baggage and material transported; cleans, arranges for servicing and maintaining assigned vehicle. Works under the close supervision of Super Lead in the performance of above mentioned duties.
Cooperates with the Company in maintaining a neat and orderly office, warehouse and counter area, including the removal of snow and ice from walkways and truck docks. Cooperates with the Company in maintaining and improving performance standards in accordance with Company established standards of performance measurements required by the airline customer and agreed upon by the Company. Cooperates with the Company in improving productivity standards in accordance with established Company productivity measurements and requirements.
Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors' activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
Ability to lift 50 pounds without assistance.
Ability to drive all cargo handling equipment.
Ability to handle the stress of a fast-paced eight hour shift.
Reports to work on a regular and timely basis.
Must be at least 18 years of age. High school diploma or GED preferred.
Valid drivers' license. Ability to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays, and days off. Ability to read, write, fluently speak and understand the English language.
Cargo Agent Pool
Aloha and thank you for your interest in the Honolulu International Airport Cargo Training Pool with Hawaiian Airlines!
Candidates who apply for this requisition may be invited for a group screening process, which will be held at our Corporate Offices in Honolulu on Wednesday, March 21. Candidates who pass the group screening will be invited for a final screening, which will be held on the following week. Travel to the screening sessions are the responsibility of the candidate.
Upcoming Recruitment Events
For a full listing of our upcoming recruitment events, please click here.
This requisition is for Honolulu Cargo ONLY. Positions are typically posted 3 - 4 weeks prior to the recruitment event and posted for a limited time only.Please monitor our current openings page and apply for those positions when it is posted.
During training: 14 days full-time, typically Monday - Friday. Training will be conducted in Honolulu and is unpaid.
If hired: schedules are awarded on a seniority basis. All shift schedules, including part-time, are 5 days on, 2 days off. Days off may not necessarily be consecutive. Schedules are set, however, may change throughout the year in conjunction with the collective bargaining agreement.
Candidates with restrictions in their availability will not continue in the screening process.
Pay & Benefits:
Pay for the position is in conjunction with the Collective Bargaining Agreement and is $10.92 per hour. Medical, dental, vision and Hawaiian Airlines flight benefits are offered.
About the Airport Cargo Training Pool:
Candidates in the Airport Cargo Training Pool can be considered for the Cargo Agent position.
If you are successful in the screening process and identified as a candidate to be considered for our unpaid training, you will be placed into the training pool.
Final candidates from the screening process will remain in the training pool through May 31, 2018. Candidates not invited for training by then will need to re-apply for the training opportunity.
Candidates in the pool may be invited to attend unpaid training provided by Hawaiian Airlines. The training session is up to 14 days (typically Monday – Friday). If invited to training, you will have an opportunity to learn general airline operations, including regulatory concepts and the Interact/Sabre computer system, which is the industry standard used by many airlines.
Cargo Agent Key Responsibilities:
Cargo Operations are defined as duties and activities relating to the acceptance, delivery, storage, handling and loading of cargo, mail, Dangerous Goods and Company Material (COMAT). Their primary goal is to maintain an operation that is efficient while maintaining the highest levels of safety.
Performs any one or combination of airport duties involving customer contact and operational duties. Such duties shall include, but will not be limited to:
Cargo Personnel's duties involve the safe and proper servicing of all inbound and outbound cargo, and the preparation, reporting, and accounting of necessary documents (including but not limited to U.S. Customs documents, air cargo manifests, air waybill).
Servicing the public in all aspects of handling freight, and other requests governed by associated Federal & State Agencies.
Builds-up, breaks down Unit Load Device(s) (ULD).
Initiates the cargo claims process.
Safe operation of ground service equipment in connection with above duties and only after proper training.
Provides information to customers: cargo rates, U.S. Customs and agriculture requirements information, etc.
Performs all lower classification work within same IAM Class.
Picks up and drops off cargo at the flight line for all flights.
Accounts for and audits daily cash and charge transactions of interisland, domestic, and international shipments.
Where required, recording and reporting of meteorological observations.
Other requests as directed by Management.
For All Positions:
Body art, including tattoos and body piercing (other than one stud in one lobe), shall not be exposed while performing job duties and must be covered at all times by a uniform piece or removed.
Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position.
Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.
Cargo Agent Minimum Requirements:
Must have a high school diploma or its equivalent.
Must have six months of experience in operating a computer or equivalent of one year travel agency experience.
Must be flexible in work assignment areas and hours.
Must have good customer relation skills.
Must be able to meet the physical requirements of position including lifting up to 70 lbs. unassisted.
Able to operate a computer; requires 25 wpm keyboarding skills.
Able to obtain a Customs' seal.
Able to obtain Forklift certification.
Able to obtain restricted area clearance (AOA card).
HAZMAT MATERIAL TRAINING PREREQUISTE- Per 14 CFR 121.1005(b) requires each crewmember and person performing or directly supervising any job functions involving any item for transport on board an aircraft to receive HAZMAT Training respective to their job function prior to reporting to that department.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Cargo Logistics Agent
Cargo Logistics Agent
Pegasus Aviation Services, LLC is a leading provider of maintenance, passenger, ramp, and cargo services to the global aviation industry. Headquartered in the crossroads of the world—Anchorage, AK—Pegasus serves air carriers from around the world, promptly and efficiently. We are The Solution.
Cargo Logistics Agents perform a variety of customer services duties which require an understanding of the establishment’s freight acceptance plan. Work involves most of the following: greeting customers, accepting cargo, completing forms and data entry into customer’s cargo systems. This worker may operate forklifts, hand or power trucks in performing warehousing duties. The CLA will also be required to run freight and mail to and from the aircraft, the post office, and the warehouse facility. Loading and unloading of cargo on a daily basis is to be expected.
The CLA position is a support services position whose work routine is established and follows a set of procedures. It generally functions under supervisory direction or guidance of the Director, Cargo and Passenger Services.
Greet customers, accept freight, and screen cargo according to TSA regulations.
Arranges transport of goods with airline companies.
Notifies consignees, passengers, or customers of the arrival of freight, and arrange for delivery.
Advises clients on transportation.
Prepares manifests showing, mail, freight weights, and transmits data to destinations.
Understand and be proficient in hazardous material handling and shipping requirements.
Checks import/export documentation to determine cargo contents, and classify goods into different fees and tariff groups.
Records shipment costs and weights.
Retrieves stored items and trace lost shipments as necessary.
Manage files and records accordingly for each airline or customer.
Miscellaneous duties as assigned
Demonstrated high level of expertise in Windows based computer programs, i.e. Excel, Word
Previous customer service experience
Be at least 18 years of age
Must be willing to work in inclement weather
Ability to lift 50 pounds comfortably
Must have knowledge of principles and methods for moving goods by air.
Must have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Must have the ability to speak to others to convey information effectively in order to make sure that the cargo is handled properly
Time management skills
Friendly and outgoing personality
Customer and team oriented
Must be a U.S. citizen or show proof of right to work in the U.S.
High School graduate or GED
Possess a valid Driver’s License
Ability to work under stressful situations and tight time constraints
Self-motivated, team player
Required to work nights, weekends, holidays, and varying schedules
Successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test
- Prior cargo agent experience
Background position skill ranking areas:
99. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
99. Write routine reports and correspondence.
99. Speak effectively one-to-one and before groups of customers or employees of the organization
99. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
1. Apply common sense understanding to carry out instructions furnished in written, oral, diagram form.
99. Deal with problems involving a few concrete variables in standardized situations.
Physical Demands: moderate.
The CLA on occasion may lift or move with help up to 200 pounds, and/or more frequently lift or move 70 to 100 pounds, and constantly lift or move up to 50 pounds the CLA is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, walk. The CLA may be required to climb, sit, and balance.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.
The CLA is usually working outside and is exposed to all types of weather conditions with a seasonal range of temperatures which include rain, snow, wind and extreme temperatures.
The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. Occasionally high noise levels where hearing protection is required and provided.
Fair Labor Standards Act Status: Nonexempt or hourly
The above is not intended to list all possible essential functions or requirements as they are subject to change. The employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. All employees are expected to work varying hours of compensated overtime to accomplish various duties. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet the physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.
Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at firstname.lastname@example.org or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.
The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.
Please do not use the dedicated email or phone number above to inquire on the status of your job application.
We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.
Job: Transportation, Logistics & Cargo Handlers
Primary Location: US-AK-Anchorage
Req ID: PEG00365
Cargo Overnight Mail / Cargo Warehouse Agent
PSG, a leading staffing company, in partnership with a premier aviation services provided, is hiring Cargo Overnight Mail / Cargo Warehouse Agent to work in Boston, MA.
This is a full-time position paying $13 per hour, plus a benefits package that includes:
- Health, Dental, Vision, LTD, & Life Insurance after 90 days!
- 401k after 6 months!
- Flight privileges after 6 months!
- Sign on Bonus up to $1000
You will be responsible for:
- Loading and unloading air cargo to and from trucks.
- Preparing and palletizing cargo, as needed.
- Making sure paperwork related to the cargo is correct.
- Assuring the proper handling and delivery of cargo and operation of related equipment.
To be considered for this position you must:
- Have a High school diploma or GED.
- Have a valid driver’s license.
- Be able to work flexible hours.
- Have the ability to work in inclement weather.
If you are looking for an entry-level position at a great company, then please send your resume now for immediate consideration.
Cargo Document Specialist
The Cargo Document Specialist is responsible for providing different levels of support to the production and management team. This may involve preparing labels, reviewing document drafts, assisting with document retrieval, and processing change requests.
Destroy / Reconcile all unused labels / pouches / boxes and inserts that are returned
Assist in the process for implementing new and revised documents
Scanning of documents to be placed in archived folders
Identify and implement opportunities for continuous improvement – under supervision
Handle sensitive and/or confidential documents and information
Recover/restore corrupted document files when needed
Create and edit complex documents to specifications using expert word processing and advanced software knowledge
Knowledge & Skills
Strong communication skills both verbal and written
Strong organization, detail and accuracy skills
Proficiency in the use of Word, Excel, Powerpoint
Access and other software tools a plus
Experience & Education
High school diploma or equivalent
Typically, a minimum of two (2) years of document control experience
Physical Requirements/Working Environment
Living and working conditions at the assignment location could be remote and uncomfortable
Long hours, exposure to weather and hazardous conditions
Personnel should be aware of moving on short notice and under adverse conditions
- Ability to travel domestically and internationally
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