Cargo Checker Job Description Sample
Cargo Services Officer
To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.
To provide support to port management to drive service excellence and delivery of the cargo services strategy.
Key responsibilities and tasks
Support cargo reservations and bookings whilst providing exemplary customer service
Provide vendor notification for on time and delayed flights daily
Provide timely shipment status updates to customers
Help to manage GHA performance and provide guidelines and instructions
Support the established performance targets through operational oversight and participation
Prepare flight documentation for crew and Customs
Check and review post flight documentation
Prepare post flight reports in a timely and accurate manner
Provide freighter catering uplift and last minute changes
Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
Assist with various administrative station tasks such as SAP
Coordinate weather diversions at diversion sites
Handle diversion of Cathay Pacific Flights when required
Assist with crew administration and support matters at the port
Support station training activities as required
Support station management in supplier oversight including reporting GHA performance issues
Any other reasonable task as requested
Safety, Security and Compliance
Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
Undertake quality check programmes established by Head Office and participate in audits as required
Support Emergency and Accident role as required
Qualifications / Experience
- High school graduation
Knowledge, skills, training and experience
Minimum 2 years' experience in cargo industry is an advantage
Strong communication skills
Natural customer service orientation
Attentive to detail
Knowledge of MS Word, Excel and PowerPoint
Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.
Cathay Pacific Airways Limited will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Ordinance.
Reports to: Area Cargo Manager (LAX, SFO, PDX, YVR and ANC)
Location: Portland, OR
To lead a cargo team to execute the cargo commercial strategies in order to surpass revenue targets and commercial Key Performance Indicators and drive service standards whilst ensuring absolute compliance with safety and operational standards.
Key responsibilities and tasks
Lead the local team to achieve an annual revenue budget and to implement the Cargo Business Plan in alignment with Head Office / Regional / Area cargo strategies and specified Key Performance Indicators
Set and execute local sales plans to generate revenue, balancing short-term and long-term revenue goals in terms of market share, yield, and agency distribution breadth
Conduct regular reviews of revenue performance and lead the sales teams to take actions where revenue is behind budget
Lead the team to hunt for new revenue streams, for example new routes, new frequencies, ancillary charges
Generate revenue with perspective of sales channels, product sales and offline sales development
Lead the team to provide superb sales customer service in all customer touch points so as to drive premium selling rates and regular business
Negotiate and execute sales contracts
Bridging Head Office / Regional Office and Local Sales Teams
Ensure commercial and service directives from Head Office / Regional Office / Area Office, where applicable, are cascaded individual team members
Provide regular updates to Head Office / Regional / Area teams on key local cargo market information and changes of competitive landscape
Conduct regular reviews of commercial and operational work processes to continuously drive efficiency improvement to benefit customers and the Company
Maintain oversight of port manpower requirements to increase productivity and service provision where possible
Manage the commercial cost of sales with an appropriate balance between revenue increases against required costs
Ensure that programmes are in place to support e-initiatives to drive penetration of e-Bookings, e-AWB, e-freight shipments and other Agent Self-Service functions
Financial Risk Management
- Manage credit risks with reference to relevant internal guidelines / IATA local financial criteria where applicable
Partnerships and External Liaisons
Develop and maintain positive relationships with local Civil Aviation Department and various applicable regulatory bodies to enhance the overall interests of the Company
Establish and manage relationships with shippers, key industry and trade partners and associations so that Company interests are well represented
Confer recognition on, and earn the loyalty of our highest value customers, including Cargo Clan Elite members
People Development and Performance Management
Lead, support and encourage own team to achieve success
Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
Supervise and mentor direct reports, encouraging effective collaboration
Demonstrate leadership and lead by example in accordance with Cathay's core values
Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
Maintain active and ongoing dialogue in relation to employee goals and individual performance
Actively engage with employees to enhance communication and their understanding of department goals
Support the People Managers to design and conduct internal development programs including succession planning as appropriate ensuring alignment with Head Office direction
Enhance the employee experience in line with the role level and the internal brand promise
Safety and Regulatory Compliance
Conform to the required safety and security standards achieving all company, local, international aviation, authority and legal requirements
Make timely or overriding decisions on operations to improve efficiency and comply with safety and security mandates
Develop and promote a culture of zero tolerance on safety and security incidents
Ensure that all incidents are fully investigated with remedial actions to eliminate, isolate or minimize the cause to prevent recurrence
Ensure that the Safety Management System is implemented and is constantly maintained
Undertake an Emergency and Accident role, as determined by Company policy, and ensure the Emergency and Accident plans are in place
Service Delivery and Excellence
Lead the local teams to provide excellent and consistent services to customers
Develop and implement action plans to improve operational performance
Ensure Ground Handling Agents and General Sales Agents perform according to agreed standards
Conduct regular meetings with service providers to review service performance and deficiencies and come up with remedial measures to drive for improvement in a timely and effective manner
Maintain an overview of adherence to handling processes and procedures and ensure that measureable improvements are made both in processes and adherence
Review port audit reports and ensure action is taken in a timely manner
Actively support the achievement of the On Time Performance target for freighters
As required, lead new port set up and supplier changes and ensure the timeline from supplier selection process to project ends are met
Operational Duty Holder (if applicable)
This position is the Operational Duty Holder of port PDX and has a formal business relationship with the Functional Duty Holder of applicable services and must understand the process of risk escalation to the Functional Duty Holder (GM CSD).
This position is the Remote Operational Duty Holder of port YVR and SEA (if Remote ODH applies) and has a formal business relationship with the Functional Duty Holder of applicable services and must understand the process of risk escalation to the Functional Duty Holder (GM CSD).
This position is the Operational Duty Holder Delegate of port PDX, YVR and SEA (if ODH Delegate applies).
To fulfil the detailed Cargo Operational Duty Holder responsibilities, for Cathay Pacific and Cathay Dragon, as per the requirements of the "Best Practice for Cargo Operation Duty Holder - Port" documented in IntraCX/Dragonet Cargo Team Site.
Be accountable at an operational level for the safe operation of services, including those services which are contracted to others
Maintain day to day responsibility for managing operational performance, including the performance of suppliers who are contracted to deliver services to ensure that:
there is full compliance with quality standards and regulatory requirements
procedures and instructions are followed the service is delivered in accordance with contracted terms
- Emergency and Accident and Crisis Response responsibilities as required
Qualifications / Experiences
- University degree preferably with a logistics, sales and marketing or business discipline
Knowledge, skills, training and experience
Minimum 8 years' experience in cargo, airline or related industry, of which at least 4 years is in a management role
Knowledge of, and experience in the cargo/freight forwarding environment is a distinct advantage
Proven success in building, maintaining and leading a team with sales and operation functions
Established track record in meeting or exceeding sales and revenue targets
Demonstrable ability in successful business relationship building
Strong people and problem-solving skills
Leads, embraces and adapts to constant change
All persons hired will be required to verify identity and eligibility to work in the United States. No sponsorship for employment visa status is available for this position.
Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
JOB DESCRIPTION SUMMARY
Are you seeking an entrepreneurial, empowering workplace that allows you to:
Develop a career track
Leverage your current skills while developing new skills
Work with an incredible team of people
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Cargo Technician. As a Cargo Technician, you will stage outgoing equipment orders truck load as directed by dispatch.
DUTIES & RESPONSIBILITIES
Stage outgoing equipment orders truck load as directed by dispatch
Assist drivers with unloading and loading of equipment
Assist drivers with equipment refueling
Ensure returned equipment area is organized
Assist in staging customer pick ups
Assist customers load and unload equipment
Properly fill out customer return tickets
Help maintain a neat and organized yard space in general
Various other tasks as may be directed by the PCM
Must be able to demonstrate adequate time management and organizational skills
Must be able to work unusual and sometimes long hours.
Must be able to lift up to 60 pounds, bend stoop, squat, reach, crouch and kneel.
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
Gear up for an exciting career!
If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.
CAD Architect - Drawing Checker
Komatsu Mining Corp. provides advanced equipment, systems and direct services to the global mining industry. We partner directly with our customers, enabling them to achieve zero harm, the highest production and lowest lifecycle cost for their mining operations. Komatsu Mining's industry-leading product brands include P&H, Joy and Montabert and our integrated technology, services and solutions are a critical component of mining operations in a variety of commodity markets including energy, hard rock and industrial minerals.
WORK SAFE AND BE AN ADVOCATE FOR SAFETY
Maintain a common 3D master model to assure all engineers and designers are using the same common model
Design and detail of structures, electrical, machinery or air/hydraulic systems using Solid Edge
Maintain a common 3D master model to assure all engineers and designers are using the same common model
Check prints to assure all engineers and designers are using the same standards for drawings
Create and update models, drawings, and assemblies using Solid Edge
Conduct periodic design reviews – able to discuss and defend designs during engineering review
Adherence to specifications
Create CENIT/SAP documentation
Updating existing designs of engineering projects within area of assigned responsibility
Converting Performance Leader guidelines and directions into appropriate 3D models and 2D drawings
Working knowledge of CAD/PDM software, design principles & practices, & manufacturing processes
Capable of mentoring a CAD Designer I or II
Capable of being a performance leader for a CAD Designer I & conducting formal new employee training
Capable of defending designs to peer review groups
Capable of developing conceptual designs
Can communicate and coordinate with cross-functional departments (Marketing, Parts, Product Support, R&D)
Capable of performing some engineering calculations
Capable of performing manufacturing review board tasks
Education and Experience Requirements
Associate's Degree in Mechanical or Electrical Design Technology
At least 10 years experience in Cad Design and engineering
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
The Cargo Handler is responsible for accurately loading and unloading our customer's products. This may include moving product into and out of trailers and warehouse locations, placing product in distribution bins for the customer or any variation as required. This position is responsible for customer satisfaction by ensuring that all they accurately follow all work instructions, whether written or verbal.
High school diploma or equivalent
Forklift certification required
A minimum of one year of related shipping and receiving or warehouse experience, with two years preferred
Ability to lift at least fifty (50) pounds unassisted
Capacity to transact system information in a productive manner
Strong oral and written communications skills in English
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)
Ability to work independently and as a member of a team.
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detail-oriented with excellent follow-up practices
Performs material moves with associated transactions as required by the customer
Works at a fast pace continuously
Loads and unloads inbound/outbound trailers
Ensures all scanning is completed correctly
Helps train dock employees on new procedures
Ensures facility is secure at end of shift; investigates/resolves scanning issues and housekeeping
Performs the assigned tasks, as directed, to include the physical handling of materials within associated customer transactions
Completes assignments safely within the allotted time
Participates in workgroup and other team activities for the purpose of self improvement and improving warehouse operations and related business functions
Abides by all company safety policies and procedures.
Responsible for performing work assignments in an accurate, timely and safe manner
Picks product to fill customer orders
Packs, crates and prepares order to load on truck/trailer
Operates cardboard baler machine
Operates forklift and manual pallet jack
Pre-trip inspection on forklift on a daily basis
Completes required training as scheduled.
Other duties may be assigned based on operational needs
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Bellaire Market PT Checker
Do you enjoy chatting with different Customers every day? H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Checker, you will get to know our Customers, and treat them to excellent service and community spirit. As a reward for your efforts, we offer lots of opportunities, great pay, flexible hours, fantastic benefits, and the training and education you need to learn, grow, and move your career forward.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... excellent customer service skills and a desire to serve?
PASSION FOR RESULTS... willingness to go above and beyond to help your Customers and your work Team?
We are looking for:
- an ability to work in a fast-paced environment while keeping focused on the Customer
- dependability and attention to detail
What is the work?
Provides superior customer service; looks for ways to go above and beyond what our Customers expect
Answers product-related questions for customers, and offers additional or alternative products and services
Processes customer transactions of goods and services
Collects cash, check, or charge payment from customer and makes change for cash transactions
Uses electronic scanner to record prices
Weighs items, bags merchandise, and redeems food stamps and promotional coupons
Monitors and manages potential front-end shrink
Performs the duties of Customer Service Assistant frequently
What is your background?
Experience working in a fast-paced environment
Previous customer service experience
Do you have what it takes to be a fit as an H-E-B Checker?
Courteous, energetic, and helpful attitude
Precision in scanning and keying; attention to detail
Ability to get along with others
Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Constantly* stand, reach at waist, perform fine motor movements
Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch
Occasionally be exposed to cold, hot, loud noise, and wet conditions
Demonstrate the ability to lift 35 lbs, and manage in excess of 35 lbs. It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
Successfully complete Checker training and Alcohol Seller's training
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
Support Representative – Cargo Customer Service
Support Representative – Cargo Customer Service
Req #: CGO00000044-BS
Location: Houston, TXUS
Job Category:Professional Opportunities
We have a wide variety of career opportunities around the world — come find yours.
Whether they're delivering suitcases, packages or mail, United Cargo transports goods safely and responsibly to their final destination.
Job overview and responsibilities
Provides support and assistance to the leadership team at the United Cargo call center.
Payroll, time and attendance responsibilities for multiple levels of leadership and along with 170 plus frontline unionized employees
Maintain contact center budget while supporting operational expenses and event planning
Supporting local leadership by monitoring key performance reports, agent performance
Assisting with training and quality assurance needs
Responding to customer inquiries
Plan employee events
High School Diploma or GED equivalent
Customer service skills
2 years cargo experience or customer call center experience
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Experience working with time & attendance
Previous experience in an administrative role
Strong contractual knowledge of the IAM
Strong organizational skills
Ability to manage messages in a professional manner across various levels throughout the organization
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
FE: Checker - Must Be Able To Work Between 8A - 5P Including Sunday's
The Checker is first and foremost responsible for guest relations and satisfaction. He/She will perform all checking and other front-end courtesy duties, including but not limited to spill clean-up, general housekeeping and other duties as assigned by management.
When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Scan all items, beginning with the bottom of the basket
Properly ID customers per company policy when purchasing alcohol and/or tobacco products
Help guests find items when necessary
Follow daily work schedule as assigned by management
Encourage guest participation in satisfaction survey
Encourage guest participation in rewards program
Encourage guest participation in promotional programs when applicable (e.g. Monopoly Game, Rewards Promotions, etc.)
Follow dress code in accordance with team member handbook
Follow attendance and tardiness guidelines in accordance with team member handbook
Perform sacker duties, when necessary
Replace sack supply as necessary
Perform occasional stocker duties as assigned by management
Perform other duties as requested or required by management
Must maintain Alcohol Seller/Server Certification
Ability to work at fast-paced but efficient and controlled manner
Ability to perform all physical aspects of checker/sacker/stocker duties including but not limited to bending, lifting, walking, squatting, climbing and at times running
Ability to operate all checking equipment, keep accurate records, count money and make change
Ability to lift to a height of 4 feet, items weighing up to 40 lbs. on a regular basis
Ability to place items weighing up to 80 lbs. in floor board and trunk space of vehicles
Ability to accept supervisory coaching related to performance, work habits and attitude
Ability to function as a team member and get along with others
This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.
Ultimate Service Superior Performance Positive Impact
Manager On Duty Of Cargo Services (Warehouse) (1673-629)
The work of Manager-on-Duty Cargo Services includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feed back; acting as liaison between first level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
Manages all shift and ongoing activities related to warehouse and develops company personnel by performing the duties listed below, or through subordinates as directed by the General Manager. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
Read, understand and clarify the implementation of the site specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.
Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisors
Manual, applicable union contract, general business periodicals, professional journals,
technical procedures, or governmental regulations, airline policy and procedures
Must understand the KPI contract obligations to our customer(s) and be able to quickly comprehend tracking systems related to the operation.
Familiarity with high volume warehouse buildup and breakdown, including a functional understanding of safety, security, anti-theft and regulatory concerns.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups or
managers, clients, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or
Ability to lift up to 35 lbs.
Ability to operate equipment and hold necessary licensing (if applicable).
Reports to work on a regular and timely basis.
Ability to perform specific responsibilities related to your shift.
Two to five years previous management/specialist supervisory experience in field service duties. Independent judgment and decision-making skills required.
College degree or equivalent experience preferred. Communication skills imperative for managing employees, completing reports, timelines and other functional communication. Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off. Ability to read, write, fluently speak and understand the English language.
Qr17911 - Cargo Operations Officer | Qatar Airways | Atlanta
Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About your Job:
As a Cargo Operations Officer you will be responsible for managing the cargo operations at the airport through close coordination with the contracted ground handling agents (GHA), ground sales agents (GSA) and own staff when applicable. You will ensure strict compliance to IATA regulations for effective movement of inbound and outbound cargo. You will have a direct oversight of the local GHA and GSA, ensuring strict adherence to guideline as directed by Qatar Airways Cargo quality standards and in collaboration with the GSA manage the space allocation and bookings.
You will be a primary point of contact for local government authorities, not limited to TSA, USCBP and FAA. You will have to ensure strict adherence to current TSA All Cargo International Security Program (ACISP) and Model Security Program (MSP). You have to supervise and audit cargo build up to ensure the maximised utilization of pallets and containers and also assist HDQ for import cargo functions.
You should have been trained on Weight and Balance, Cargo Warehouse & Security & Ramp Handling. You will ensure that the GHA performs proper ULD control, coordinate cargo irregularities such as missing cargo, documents, DG's etc. You will also provide assistance with Service cargo. COMAT, Catering, Aircraft spares, etc and also audit and approve monthly invoices from the GHA.
You should have a Bachelors degree or equivalent with minimum of 4 Years of Job related experience with atleast 2 Years in the Airfreight industry and preferably experience in handling of Cargo freighter operations.
You should have skills in Air Cargo Management, Ramp handling course, DGR, Warehouse & Security and Weight and Balance. You should also have a detailed knowledge of TSA regulations, IATA Cargo Handling, IATA Cargo Service manual and other pertinent operational regulations.
Note: you will be required to attach the following:
1.Resume / CV
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