Case Manager Job Description Sample
Facility: REEVES COUNTY DETENTION CENTER (I & II)
Compensation Base: $18.19
Compensation Bonus (if applicable):
Equal Opportunity Employer.
Provides counseling services, assists the inmates or detainees in adjusting to facility life and obtaining needed services or changes in assignment. Develops and implements programs within the facility to meet the individual needs of inmates or detainees, to include individual and group counseling.
Primary Duties and Responsibilities
Interviews newly admitted inmates or detainees.
Conducts facility orientation for newly assigned inmates or detainees explaining rules and regulations of the facility, available services and programs, and the disciplinary and classification process.
Provides individual counseling to inmates or detainees on an informal basis regarding work and housing assignments, adjustment problems, and family problems.
Resolves day-to-day problems with counseling. Refers inmates or detainees with serious problems to professional counseling staff.
Provides assistance to the inmates or detainees in obtaining needed services. Serves as a representative for the inmate/detainee at classification committee meetings.
Monitors inmate/detainee custody, housing, job and program assignments to ensure all cases are reviewed in a timely manner.
Conducts visits to inmates or detainees assigned to caseload who are housed in special housing.
Reviews inmate/detainee medical status to determine eligibility to work in volunteer job assignments.
Performs other duties as assigned.
High school diploma or equivalent certification required.
Bachelor's degree in criminal justice, sociology, or related field is preferred.
One (1) year in caseload management of offenders in a correctional setting required or an equivalent combination of education and related work experience required.
Certified law enforcement officer experience or correctional/detention experience preferred.
At CoreCivic, we do more than manage inmates, we care for people! CoreCivic is currently seeking a Case Manager who has a passion for providing the highest quality care in an institutional security setting.
Who We Are:
CoreCivic is the leading, national provider of high-quality, secured corrections and detention management services, providing effective programs that enhance public safety and prepare individuals for success after release.
Headquartered in Nashville, Tennessee, with more than 70 facilities nationwide, CoreCivic security employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good.
What We Have:
More than just a job but the start of a successful career!
Supportive environment where employee growth is promoted.
Comprehensive benefits package & competitive wages.
PTO & paid holidays.
Paid job training & other great incentives.
What You Get To Do:
Change the lives of those in your care!
The Case Manager provides case management, classification, and transitional services to inmates/residents.
Participate in the intake process by collecting, organizing, and analyzing information about individuals.
Provide direct casework services for social involvement, health needs, and community life to inmates/residents.
Prepare and collaborate on various reports and develop case presentations on assigned inmates/residents.
Coordinate appropriate programming, resources, and services for social development and in preparation for inmates/residents transition or release into the community.
Serving as the point of contact in absence of the Unit Manager, when applicable.
Graduate from an accredited college or university with a Bachelor's degree is required.
Experience providing case management services is preferred. Additional experience in a criminal justice field or case management services may be substituted for the educational requirement on a year-for-year basis up to two years.
Must demonstrate ability to communicate clearly verbally and in writing.
Experience with Microsoft Office applications or other similar software applications is required.
A valid driver's license is required.
Minimum age requirement: Must be at least 18 years of age.
CoreCivic is a Drug Free Workplace & EOE– M/F/Vets/Disabled.
Coordinates, negotiates, procures, and manages the care of an assigned patient population. The objective is to facilitate quality clinical outcomes, promote patient satisfaction, assist in managing length of stay, and oversee the discharge planning process.
Essential Functions and
Conduct reviews for medical necessity on admission and for continued stay to insure patients meet criteria for hospitalization.
Obtains authorizations for hospital admission from payers when required.
Conducts a comprehensive assessment of the patient's physical health status, functional capability, mental status, psychological needs, personal and community support, financial resources, and environmental conditions to develop and coordinate interventions needed to reduce barriers and formulate discharge plans.
Establishes course of action by exploring options; setting goals with client.
Obtains assistance for the patient by referring him/her to community resources.
Documents in the medical record: assessment, goals, plans, interventions, barriers, and reassessments as necessary to facilitate discharge.
Maintains effective operations by following policies and procedures; participating in quality reviews; reporting needed changes.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Complies with federal, state, and local legal and certification requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions.
Performs other related duties as required and directed.
Master's degree in social work
State licensure as a Social Worker
Utilization management (review) and discharge planning experience
Certification in Case Management, either CCM or ACM (Commission for Case Management or American Case Management Association)
Basic Life Support (BLS) certification as a Healthcare Provider by the American Heart Association or equivalent through the Military Training network (MTN)
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans.
Nicotine Testing - To provide a safe, healthy environment for our patients, employees and visitors, as of February 1, 2013 McLaren no longer hires individuals who use nicotine and will conduct nicotine testing during the pre-employment process. If the test is positive the offer will be rescinded. Individuals who test positive may re-apply for employment after six months.
Position Purpose A clinical position that works within a collaborative process to assess, plan, implement, coordinate, monitor, and evaluate options of care, services and alternative levels of care to meet an individual's needs and facilitate appropriate discharge and length of stay. By assuming a leadership role with the interdisciplinary team, the Case Manager promotes appropriate utilization of care and services, and cost effective outcomes. The Case Manager is responsible for Utilization Review, of the medical record to ensure care and services are delivered timely and appropriately. This positions is responsible to reduce and/or eliminate avoidable days.. Nature and Scope The Case Manager has the responsibility to promote case management activities through the health continuum, beginning in the acute setting. Case management begins with the assessment of pre-morbid health status, current medical condition and post-acute needs. The Case Manager works closely with the Bed Day RN who performs admission and concurrent continued stay reviews, together they ensure that services are being delivered at the most appropriate level of care to meet the client's needs and to secure reimbursement from payers.
Utilizing an interdisciplinary team approach, the Case Manager acts as a consultant and educator on matters referring to alternative levels of care and managed care issues,. In collaboration, to provide optimal patient care through, assessment, planning, implementation, and evaluation of neonatal, pediatric, adolescent, adult, and geriatric patients and families. This position also provides information such as certified LOS and reimbursement issues to physicians as needed to ensure the appropriate and timely disposition of the client to the next level of care. The Case Manager monitors and documents the progress of the plan, making revisions as needed, to assure a smooth transition to the next level of care at the time of discharge.
Specifics of Positions:
excellent documentation and communication skills and must be able to use critical thinking, find solutions quickly and be comfortable escalating when services or care are not delivered efficiently or appropriately.
Attending rounds and ensure
All orders written
DC plan is in place and in computer
Social Workers are assigned to appropriate patients
Choice forms (When needed) and IMMs are signed 48 hours prior to DC
All are in agreement with DC plan, date of DC and plan for care transitions
Review charts and ensure
All orders are written and signed and follow up with physicians (Hospitalist, UNR, Surgeons)
Face to Face documentation is done
DC summaries are written and in system in time for DC
Ensure all tests are scheduled timely and escalate as needed
LOS does not extend beyond what Bed Day Management review states is appropriate and ensures everyone on care team is working to DC timely
Clinically Complex Cases are worked up appropriately for DC needs (wound vac, IV meds, Meds Requiring Pre Approval etc..)
The Case Manager must respect beliefs and values while advocating for the client's right to self-determination and to make informed choices.
The Case Manager documents all chart and phone reviews, identifies and communicates potentially avoidable/non-reimbursed days, quality indicators (such as re-admissions) and core measures. As indicated, delivers non-coverage letters as set forth by payer and/or regulatory compliance.
The Case Manager acquires and maintains knowledge and competencies related to the expectations of their position including an extensive knowledge of post-acute admission criteria (Rehab, LTAC and SNF etc.). Practice is aligned with the mission, vision and goals of the Integrated Health System. She/he participates in Quality Improvement initiatives.
This position does not provide patient care. Disclaimer The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. Minimum Qualifications
Requirements - Required and/or Preferred Name Description Education: Must have working-level knowledge of the English language, including reading, writing and speaking English. Appropriate education to obtain and maintain State of Nevada Registered Nurse licensure. Bachelor of Science in Nursing preferred. Experience: One year experience preferred as an RN. Case Management, Post-Acute experience and/or UR/QA experience preferred. License(s): Ability to obtain and maintain a State of Nevada Registered Nurse license Certification(s): National Certification (i.e. Case Management (CCM), Professional Utilization Reviewer (CPUR), or Managed Care (NMCC)) preferred. Current BLS/CPR certification required. Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Facility: Monroe Medical Park
Compensation Base: $15.00 Per Hour
Compensation Bonus (if applicable):
Equal Opportunity Employer.
Under close supervision, this position provides support and structure to participants in developing program plans by managing a caseload of participants and administering the policies and procedures of the program as directed by the contracting agency and the Program Manager. Learns, uses and models the principles of the "What Works" system through evidence-based practices in all interactions with participants and other staff members.
This is a full time, 40 hour per week position.
The schedule is Monday - Friday, day shift.
Primary Duties and Responsibilities
Prepares written personalized programs for each participant to establish measurable criteria of expected behavior and accomplishments and a time frame for achieving specified goals. Reviews plan with participants on a regular basis and document progress or revisions so that they are gaining the life skills necessary to make a successful reentry into the community.
Assists participants to establish personal budget, locate suitable housing, enroll in educational and vocational programs and participate in family and community activities, as appropriate, to ensure that they are working towards financial independence.
May orient participants upon arrival at facility to provide smooth assimilation into program including having them complete paperwork, take facility tours, or introduce to other participants.
Make entries into confidential participant files to provide the structure for case analysis and program planning and to provide documentation of program participation. Ensure files are secure to protect participant confidentiality.
Prepares terminal reports within established time parameters upon participant release to summarize program performance and to satisfy contract requirements.
Participates in staff meetings by sharing observations and recommendations regarding the facility, participants and staff relations to identify and solve problems and function as a unified team.
Maintains confidentiality obtained through job duties regarding employees, vendors, participants, and outside agencies so that sensitive information is only given on a "need to know" basis. Monitors participant's compliance with alcohol and drug counseling when required.
Reports all program violations to the appropriate agency or official via the established reporting parameters.
Conducts orientation meetings with new participants to explain program rules and regulations. Verbally explains the participant's contract in detail to ensure that the participant understands his/her responsibilities.
Sets participants schedules and specifies all approved activities based on sentencing information. Approves temporary schedule changes for approved activities.
Communicate effectively with all levels of staff in a manner that promotes a team spirit and a sense of cooperation.
Complies with work rules and policies as explained in the company Employee Handbook, and the Facility Policies and Procedures Manual; and responds positively to directives from managers and supervisors in a cooperative spirit to ensure conformance to standards.
Adheres to attendance policy; work overtime as required, to ensure adequate coverage of the program and to ensure the safety and security of the participants.
Complies with safety rules; take appropriate corrective action to ensure work is performed in a safe manner and without injury to self or others.
Communicates effectively with all levels of staff in a manner that promotes a team spirit and a sense of cooperation.
Performs other duties as assigned.
Bachelor's degree in Human Services discipline or equivalent
Familiar with community corrections systems and current community corrections practices.
Valid state drivers license
Familiar with community work force needs, public and private agencies and employment services.
Ability to type over 45 WPM preferred
Ability to write clear concise reports in English using correct grammar.
Ability to add, subtract, multiply, divide, and calculate percentages.
Must be able to react quickly and appropriately in an emergency situation.
Bilingual in English/Spanish preferred, but not mandatory.
Ability to work with computers and the necessary software typically used by the department.
#Seeking Case Manager!# PRN, work on an as needed basis dependent upon department needs Care Coordination Southern Indiana/Louisville, Kentucky area Baptist Health Floyd The Case Manager position is to support the physician and interdisciplinary team in the provision of patient care, with underlying objective of enhancing the quality of clinical outcomes and patient satisfaction while managing the coast of care across the continuum, and providing timely and accurate information to payers.# # Position/Opportunity Highlights: Opportunity to work for#a Pathway to Excellence# designated organization.# The Pathway to Excellence Program
the premier designation for healthy work environments
recognizes health care organizations that demonstrate a commitment to establishing the foundation of a healthy workplace for staff. The role integrates and coordinates utilization management, care facilitation, and discharge planning functions.# The Case Manager is accountable for a designated patient caseload and plan effectively in order to meet patient needs, manage the length of stay and promote efficient utilization of resources through cost-benefit analysis. To help ensure our continued excellence, this unit recently went through renovations Opportunity to work in a Regional, Non-Profit Hospital Opportunity to work with a wide array of patients Opportunity to work for an organization that promotes continued education
Graduation from an accredited school of nursing with current licensure in the State of Indiana.# Clinical expertise maintained through periodic CEU course attendance.# Minimum of four (4) years medical/surgical patient care in general hospital nurse care preferred.# Thorough knowledge of medical and ancillary services necessary to utilize screening criteria as measured against the documented medical record with respect to patient needs for medical and health care.# Knowledgeable regarding medical terminology, appropriate levels of care, treatment and modalities, and the health care delivery system. We offer competitive salaries and excellent benefits.# We are conveniently located 10 minutes from downtown Louisville at 1850 State Street, New Albany, IN 47150. EOE.# As a Pathway to Excellence# designated organization, Baptist Health Floyd is committed to nurses, to what nurses identify as important to their practice, and to valuing nurses# contributions in the workplace.# This designation confirms to the public that nurses working at Baptist Health Floyd know their efforts are supported.# The honor encourages other nurses to join their colleagues in this desirable and nurturing environment.#
Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision.
To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.
Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals.
Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer.
Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language.
Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed.
Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable.
Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals.
Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal.
Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution.
Performs crisis assessment and nonverbal and verbal crisis intervention.
Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer.
May have on-call responsibilities.
Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure.
Plans, escorts, and/or arranges social or recreational activities for and with consumers.
Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence.
Reviews the staff communications log and makes entries concerning essential elements of information designated by program management.
Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured.
Assists in the orientation of new personnel when requested.
Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis.
Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities.
Complies with agency infection control policies.
Advocates on behalf of consumer with outside service providers and within ICL.
Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers.
Other job-related duties that may be assigned.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree in a human services field* OR
Associate's Degree in a human services field* and two years of full-time experience providing direct services to individuals with mental disabilities or other relevant human service experience OR
High school diploma or equivalency diploma recognized by the NYS Department of Education, and four years of full-time human services work experience OR
An equivalent combination of training and experience. 30 college credits may be substituted for 1 year of human services experience.
Human Services Fields:
Anthropology, Art/Dance Therapy, Audiology, Chemical Dependence Administration, Child Development/Family Relations, Criminal Justice, Community Mental Health, Counseling/Guidance, Divinity/Religion/Theology, Education, Drama Therapy, Gerontology, Health Education, Health Administration, Music Therapy, Nursing/Medicine, Nutrition, Occupational Therapy, Pastoral Counseling, Physical Therapy, Psychology, Recreational Therapy, Rehabilitation Counseling, Social Work, Sociology, Special Education, Speech Pathology, Vocational Counseling, Human services.
Your degree must have been awarded by a regionally accredited college or university or one recognized by the NYS Education Department as following acceptable educational practices. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency.
CASE MANAGER TRAINEE
Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:
Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.
Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc.
Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL.
Basic understanding of the causes and processes of mental illness and substance abuse disorder.
Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities.
Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers.
Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance.
Ability to be aware of self and one's impact on others.
Ability to learn, understand and comply with all regulations, policies and procedures.
Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting.
Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards
Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing.
Ability to prepare accurate and timely documentation, reports and other written material as assigned.
Ability to work independently, and to conform to all applicable safety and accountability measures
Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery.
Ability to engage in active listening—attending to what other people are saying and asking questions as appropriate
Ability to identify the nature of problems and to participate effectively in solving problems.
Ability to report for work as scheduled on a consistent basis.
Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies
Job Description: Case Manager
Provides case management services to persons served through service coordination, advocacy, evaluation, assessment and crisis management in an assigned program of responsibility.
Essential Duties and Responsibilities:
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Adherence to the attendance and punctuality policies of Goodwill.
Exhibit excellent customer service skills as related to your position.
Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work.
Performs home visits; travels to participants home around the state. Travel as required based on caseload, scope of work.
Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures.
Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services.
Builds and maintains collaborative relationships with community agencies.
Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner.
Completes all required documentation within designated timeframes including but not limited to case notes, program documentation and required reporting.
Review and submit program documents such as participant budgets, reimbursements and other required program documentation as outlined in the program contract.
Completes, verifies and submits monthly billing according to established timeframes.
Ensures accurate caseload by closing all inactive cases on a monthly basis.
Attends staff meetings; provides updates on persons served with complex issues and receives new referrals.
Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards; complies with contract guidelines and regulations.
Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
Ensures HIPAA compliance.
Responsible for the safety of all persons served under his/her supervision.
Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
Maintains confidentiality of all privileged information.
Performs other incidental and related duties as required and assigned.
Knowledge, Skills, and Abilities:
Knowledge of organizational practices, policies and procedures and compliance with same.
Knowledge of and compliance with all safety policies and procedures.
Knowledge of applicable federal, state, county and local laws, regulations, and requirements.
Knowledge of Americans with Disabilities Act (ADA).
Knowledge of outreach services and activities, funding agencies, and community health care and vocational services.
Skill in operating various word-processing, spreadsheets, and database software programs.
Skill in gathering, analyzing, and organizing information.
Skill in working effectively under pressure.
Ability to plan, implement, and evaluate individual client care programs.
Ability to drive safely and efficiently.
Ability to travel around Albuquerque metropolitan area and outlying areas around the state.
Ability to exhibit excellent customer service skills.
Ability to read, write, and understand English.
Ability to carry out instructions in verbal and written format.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
Ability to work extended hours and various work schedules.
Ability to maintain confidentiality.
Ability to work independently and demonstrate time management skills.
Ability to handle multiple tasks and meet deadlines.
Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs and may occasionally be exposed to outside weather conditions. Exposure to behavioral problems and other risk situations that may require crisis management and other techniques to protect self and client. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required based on caseload, scope of work.
The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico drivers license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.
Bachelors Degree in social services or related human services field, preferred. (Other educational requirements may be required by funding source).
One to three years work experience in case management or social work is preferred.
CCM, CRC or MSW preferred.
Ability to acquire CPR and First Aid certification.
This job description is representative of the general nature of the requirements necessary to successfully perform the essentials functions of this position. If requested, reasonable accommodations may be made to enable an otherwise qualified individual with disabilities to perform the essential functions of the job. Goodwill Industries of New Mexico reserves the right to modify or revise the duties of this job position at any time to meet the ongoing needs of the organization.
JOB DESCRIPTION: Case Manager
PROGRAM: Kinship Support Services
Reporting to the Program Supervisor, the Case Manager is responsible for providing flexible, wraparound case management services to children and families within continuity of care context, including advocacy for services within the community, social services system, educational and health system of services. This is an essential position that creates linkages for clients.
Safeguards the dignity and protects the rights and individuality of each kin family under his/her supervision.
Provides all levels of needed assistance to the kin family, including assisting the family in gaining access to public and private community resources, determining eligibility and completing intakes, obtaining services and interpreting policies and procedures for programs serving families, children and the elderly.
Involve the child and family members in case and/or treatment plan development and promote understanding.
Develop and monitor working case plan and/or treatment goals and objectives with measurable outcomes.
Provide assessments and formulate case plans for children and families.
Provide consultation and care plan coordination to Kinship staff.
Conduct outreach and networking to maintain and develop a strong base of client involvement and community support.
Make regular contact with caregivers and children, including scheduled home visits.
Provide a variety of groups and workshops designed to increase knowledge and self help in the client group.
Participate in assigned meetings.
Complete and maintain all service documentation and statistics as required.
Understand and follow all safety policies, procedures and rules. Perform all job duties safely. Attend all required safety training sessions. Identify and immediately report all workplace hazards, safety rule violations, near misses, and work-related injuries.
Participate in Kinship emergency on-call procedures.
Coordinate and conduct external and internal UR for chart compliance, quality and appropriateness of case management services.
Maintain appropriate boundaries and remain in compliance with HIPAA privacy laws.
Collaborate as a team member.
Complete and maintain all service documentation and statistics as required.
A positive, service-oriented team player who thrives in a fast-paced, busy environment. Genuine conviction about the capacity of people to grow and change. Excellent interpersonal, communication and organization skills. Must be reliable, personable, and able to maintain professional boundaries. Can work independently and is comfortable working in small teams.
EXPERIENCE AND EDUCATION:
Case Manager II: BA or BS degree from an accredited college or university, preferably with a major in behavioral science subject (child development, psychology, counseling and guidance, early childhood education, human services, social science, social welfare, social work, sociology).
Demonstration of commitment to and competence for dealing with children and families.
Demonstrated awareness of, sensitivity to, and competence in dealing with cultural and socioeconomic diversity of client population.
Demonstration of competence and commitment working with children and families.
Knowledge of trauma-informed care and practices preferred.
Knowledge of and skills in working with separation & loss, family systems, conflict resolution, reunification process, and the emotional issues of kinship families.
Excellent communication skills, including the ability to communicate at all levels: oral and written with a specific emphasis on interpersonal communications with clients, colleagues, supervisors, as well as community members.
Familiarity with the needs of relative caregivers, kin youth, and kinship family dynamics preferred.
Knowledge of community resources, preferred.
Proven problem-solving skills.
Valid California drivers license, a satisfactory driving record and personal vehicle insurance coverage. Must have reliable transportation and be willing to transport clients.
Available to work some evenings and weekends.
Must meet eligibility requirements to bill for Medi-Cal services.
Schedule: Flexible schedule based on program and client needs. Generally Monday-Friday, 8:30 to 5:00. Weeknights and weekends as needed
- Registered Nurse License in CA
- Minimum of 1 year of Home Health or Similar work experience.
- Minimum 2-year experience as a Case Manager
Job Type: Full-time
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