Case Manager Job Description Sample
At CoreCivic, we do more than manage inmates, we care for people! CoreCivic is currently seeking a Case Manager who has a passion for providing the highest quality care in an institutional security setting.
Who We Are:
CoreCivic is the leading, national provider of high-quality, secured corrections and detention management services, providing effective programs that enhance public safety and prepare individuals for success after release. Headquartered in Nashville, Tennessee, with more than 70 facilities nationwide, CoreCivic security employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good.
What We Have:
More than just a job but the start of a successful career!
Supportive environment where employee growth is promoted.
Comprehensive benefits package & competitive wages.
PTO & paid holidays.
Paid job training & other great incentives.
What You Get To Do:
Change the lives of those in your care!
The Case Manager provides case management, classification, and transitional services to inmates/residents.
Participate in the intake process by collecting, organizing, and analyzing information about individuals.
Provide direct casework services for social involvement, health needs, and community life to inmates/residents.
Prepare and collaborate on various reports and develop case presentations on assigned inmates/residents.
Coordinate appropriate programming, resources, and services for social development and in preparation for inmates/residents transition or release into the community.
Serving as the point of contact in absence of the Unit Manager, when applicable.
Facility: GREAT PLAINS CORRECTONAL FACILITY
Compensation Base: $17.79
Compensation Bonus (if applicable):
Equal Opportunity Employer.
- Provides counseling services, assists the inmates/detainees in adjusting to facility life and obtaining needed services or changes in assignment. Develops and implements programs within the facility to meet the individual needs of inmates/detainees, to include individual and group counseling.
Primary Duties and Responsibilities
Interviews newly admitted inmates/detainees.
Conducts facility orientation for newly assigned inmates/detainees explaining rules and regulations of the facility, available services and programs, and the disciplinary and classification process.
Provides individual counseling to inmates/detainees on an informal basis regarding work and housing assignments, adjustment problems, and family problems.
Resolves day-to-day problems with counseling. Refers inmates/detainees with serious problems to professional counseling staff.
Provides assistance to the inmates/detainees in obtaining needed services. Serves as a representative for the inmate/detainee at classification committee meetings.
Monitors inmate/detainee custody, housing, job and program assignments to ensure all cases are reviewed in a timely manner.
Conducts visits to inmates/detainees assigned to caseload who are housed in special housing.
Reviews inmate/detainee medical status to determine eligibility to work in volunteer job assignments.
Performs other duties as assigned.
High school diploma or equivalent certification required.
Bachelor's degree in criminal justice, sociology, or related field is preferred.
One (1) year in caseload management of offenders in a correctional setting required or an equivalent combination of education and related work experience required.
Certified law enforcement officer experience or correctional/detention experience preferred.
Under the supervision of the Program Manager and in accordance with the direction and mission of District 7 HRDC, the Case Manager is delegated the responsibility for determining Best Beginnings Scholarship eligibility for applicants seeking services and acting as a liaison between HRDC program parents, providers, staff and community resources. Processes Child Care Provider invoices monthly in a timely manner, ensuring correct payment per service plans. Conducts quality assurance case file reviews.
The requirements listed, are representative of the knowledge, skills, and abilities necessary to perform the essential functions of the job. To perform this job successfully, an individual must be able to carry out each task satisfactorily and perform other duties as assigned.
- Completes reports, monitors client attendance and scheduled activities utilizing sign in sheets, case notes, attendance records, and individual meeting in accordance with program requirements.
- Collects data, tracks client progress, and completes reports as required.
- Identifies the need for intervention, provides guidance and refers participants to available resources.
- Assesses participant's needs to develop action plans for achieving self-sufficiency.
- Facilitates program overviews.
- Serves as advocates for parents and child care providers.
- Participates in staff meetings, cases reviews, and file checks.
- Reviews monthly invoices and authorizes payments.
- Provides individual case management.
- Provides documentation and tracking data as required by program.
- Maintains individual parent and provider case files, including applications, income verification and case notes.
- Provides client data to reporting agencies as required.
- Participates in staff meetings, team building, technical training, and 1:1 supervision meetings.
- Works closely with parents and child care providers to inform them of co-payments.
- Performs outreach to community and assists with completion of applications, when needed.
- Represents HRDC’s Child Care Program at community meetings and events.
- Implements agency work plans at the program level to ensure achievement of set goals.
- Must uphold the Results-Oriented Management and Accountability (ROMA) principles and practices at all times.
- Brings creative suggestions and potential solutions to direct supervisor regarding work barriers and team efficiency
- Integrates knowledge of budgeting and management experience into program operations.
- Effectively communicates on all platforms.
- Demonstrates dependability and punctuality.
- Adheres to a consistent work schedule.
- Demonstrates professionalism in the workplace.
- Maintains professional boundaries with participants;
- Must have the ability to work with low income and disadvantaged people by modeling an unbiased, non-judgmental attitude.
- Demonstrates positive and appropriate interactions with coworkers and management.
- Contributes to a harmonious and productive work environment.
- Must be a team player to ensure overall program success.
- Nurtures, builds, and mentors employees to build a cohesive team.
Education and Experience:
Bachelor's Degree in Human Services preferred, or High School Diploma or HiSET and experience in human services related field, or equivalent combination of education and experience.
Other: Annual Criminal Background checks and Child Protective Services checks are required.
Licenses and/or Certifications:
Must possess a valid Montana Driver’s License, proof of personal automobile insurance and must meet insurability requirements for agency automobile insurance policy.
The Case Manager is responsible for the submission of service plans and other assessments required for the compiling of a comprehensive case file found on Southwest Key Programs (SWK) designated web-based program with supporting documentation maintained in physical files. The Case Manager is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.
Conduct initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth.
Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter.
Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable.
Coordinate with local pro bono attorneys for the timely provision of "Know Your Rights" presentations to youth and ensure youth signs the acknowledgment and receives a copy of the Legal Service Provider list and Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS.
Ensure the timely completion of (assessments) Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with SWK, State, and Federal requirements. Additional assessments may be required depending on the location of the program and state licensing requirements. Forms are subject to change at any time.
Ensure the timely submission of the initial Individual Service Plan due within 21 days of the youth's arrival to the shelter and 30 day updates thereafter in accordance with SWK, State and Federal requirements.
Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes (efforts) as required by SWK, State and Federal contracts.
Complete and submit reunification packets for initial review to Lead Case Manager or Designee. (if applicable)
Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative.
Provide weekly face to face updates to youth and telephonic updates to family members/sponsor with documentation found in ETO.
Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor.
Facilitate incoming calls to minors with the appropriate family members and other approved caregivers.
Facilitate attorney to client contact as requested by youth.
Coordinate weekly treatment team meetings with representatives from all departments at the shelter.
Attend case staffing with funding source representative.
Maintain physical and web-based client files.
Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, other appointments as per contractual requirements as needed. May also include transporting youth within the United States if reunified.
Attend all organizational required trainings.
Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.
Attend training that will enhance professional growth in the area of case manager and documentation or other topics as deemed appropriate by the program director.
Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S.
Maintain a safe, clean and hazard-free work area.
Ensure the proper supervision of youth at all times.
Able to react to change productively and handle other essential tasks as assigned.
Qualifications and Requirements:
Bachelor's degree required in Social Work, Psychology, Human Services, Counseling or other social service field.
1 year experience preferred working with adolescents or in the youth services field. (volunteer and internship experienced included)
Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel)
Must possess a valid state driver's license and be eligible to drive to facilitate program services as required by contractual agreement.
Required to work a flexible schedule to facilitate program services.
Cleared Tuberculosis test results.
Cleared background check from appropriate entity.
Cleared drug test results (this one is for Texas programs only).
Must be at least 21 years of age at the time of hire.
Must be able to obtain Crisis Prevention Institute (CPI) certification and First Aid Certification (CPR). Must be able to supervise clients indoors and outdoors as necessary. Bending, stooping and lifting up to 15 lbs required to complete daily tasks. Job requires extended periods of sitting; use of various office equipment.
This is a twenty four hour residential facility at which minors receive multiple services. Three shifts per twenty four hour period. Work shifts are subject to change. Noise levels vary from mild to moderate. Predominantly indoors, occasional outdoor monitoring or activities.
Select Specialty/Regency Hospital
Use your problem solving skills everyday while thriving in a fast-paced, challenging, and rewarding environment. You will be a vital role in managing and directing a patient focused clinical plan of care developed and implemented by a team of professionals that improves quality of life and leads to a safe and timely discharge.
Develop and implement a patient specific, safe and timely discharge plan
Perform verification of utilization criteria reviews
Build relationships and coordinate with payor sources to assure proper reimbursement for hospital provided services, promote costs attentive care via focus on resource management within the plan of care.
Facilitate multi-disciplinary team meetings including physicians, nurses, respiratory therapists and rehabilitation therapists
Registered Nurse (RN) or Social Worker with appropriate state licensure, other clinical backgrounds considered
Passion for providing superior quality of care and excellent organizational and communication skills
Adequate experience in an acute medical case management setting and confidence to manage and direct a plan of care for chronically critically ill populations
Monday through Friday schedule, Excellent Orientation Program, 6 Paid Holidays, Paid Time Off (PTO) and Extended Illness Days (EID), Health, Dental, and Vision Insurance and Prescription Coverage, Life Insurance, Short- and Long-Term Disability, Continuing Education and Tuition Reimbursement, 401(k) Retirement Plan with employer matching, Personal and Family Medical Leave, Discounted membership to 7,000 gyms nationwide, Career advancement and relocation opportunities
Responsible for the quality and resource management of all patients that are admitted to the facility from the point of their admission and across the continuum of the health care management. Works on behalf of the advocate, promoting cost containment and demonstrates leadership to integrate the health care providers to achieve a perceived seamless delivery of care. The methodology is designed to facilitate and insure the achievement of quality, clinical and cost effective outcomes and to perform a holistic and comprehensive admission and concurrent review of the medical record for the medical necessity, intensity of service and severity of illness.
Education and Work Experience
Starting April 1 2015.
Minimum 5 years work experience post-graduation of an accredited school of nursing and a current state Registered Nurse license Grandfathered prior to April 1, 2015.
Minimum 5 years post graduate of an accredited school Of Social Work for Licensed Clinical Social Worker. However, RN Case Manager preferred. Five years acute care nursing experience preferred.
At least one year experience in case management, discharge planning or nursing management, preferred. Current BCLS (AHA) certificate, preferred. Knowledge of Milliman Criteria and InterQual Criteria preferred.
Experience and knowledge in basic to intermediate computer skills. Behavioral Violence Prevention Training within 3 months of hires and maintain current.
We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
To provide case management services to Jefferson Center for Mental Health consumers in Nursing Facilities, Alternative Care Facilities, Jefferson Center for Mental Health residential facilities, and other programs as deemed appropriate by the guidelines of accepted clinical practice. To provide information, education, liaison, and transition services to various networks within Jefferson Center and with federal, state, and community based agencies and resources.
Provide case management services including service planning, monitoring, follow-up, linkage, and crisis management for consumers.
Provide services to meet need: office based, community based, or in the consumer's home.
Make appropriate referrals to and acts as liaison with community agencies, service providers, and natural support systems.
Collaboration with consumers, family members, and significant others in identifying strengths and needs and in developing personal treatment goals.
Work with consumer and family/support system for appropriate service delivery
Provide assessment of daily living skills (ADL's), coordination, monitoring, planning, referral and follow-up with comprehensive community services and supports.
Provide individual, group, and family case management services as indicated and identified in the treatment plan.
Provide assistance in developing community-based resources for social, vocational, and leisure skills.
Maintain communication and links with other Jefferson Center programs e.g. Access, Inpatient, Outpatient, Older Adult, and Adolescent programs.
Ongoing monitoring of assigned caseload, assessment of symptoms to prevent relapse, and follow-up with respite services as needed.
Resource acquisition and assistance with application for benefits and entitlements in collaboration with Benefits/Navigation Team
Assist consumers with basic needs such as housing, food, clothing, medical and dental care, legal, vocational, and psychiatric services.
Participate in team meetings, clinical staffings, and clinical consultation as scheduled.
Participates in meetings and acts as liaison with nursing homes and other community providers
Participate in Evidence Based Practices on the team and in the Center (i.e.: IDDT, DBT, CBT, psycho-education, etc.)
Utilize clinical practice guidelines, Center and State Division of Mental Health standards for appropriate service delivery
Other Duties (Professional Growth/Development/Community/Relationships & Productivity Performance Measures):
Attend mandatory in-service, compliance with individualized training plan as required.
Participate in supervision by coming prepare with an agenda. Report high risk/problem cases, and utilize a problem solving approach/utilize feedback.
Use language and behavior to promote dignity/respect with consumers, Center staff and external customers
Continually strives for self-improvement and is motivated to learn new skills to benefit consumer and Center
Attend supervision at times and intervals agreed upon with supervisor.
Submit 90% of all Progress-to-Date forms within 3 working days (team specific).
Complete 95% of all paperwork by the due date.
Complete 95% of case closing within 90 days after last contact.
Meet required number of consumer service hours as determined by Network Director.
Maintain effective interpersonal relations with consumers, peers, subordinates, upper management, visitors and the general public.
Effectively respond to client/consumer needs and problems, initiate and maintain positive interactions, timely response to phone calls, pages, email and others requests.
Demonstrates cultural competency/awareness/skills in working with diverse caseload and utilizes Center resources/trainings as needed.
Work cooperatively with other community agencies, as appropriate, and in agreement with supervisor.
Volunteer to work on Center committees.
Knowledge of trauma informed care and practices or willingness to obtain training/education on this.
Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Bachelor's Degree, plus one to two years related experience and/or training providing case management services to individuals with mental health diagnoses
Knowledge of recovery-based treatment and trauma-informed practices.
Colorado Driver's License and current Motor Vehicle Report.
Bi-lingual preferred, but not required.
Work Shift: DAY Work Week:
PRN, as needed to assist with weekends and vacation coverage Job Summary Houston Methodist The Woodlands Hospital is seeking an experienced Case Manager to work PRN at least two shifts per month. Holds joint accountability with social worker for facilitating psychosocial and continuing care Work with the physicians and multidisciplinary care team to facilitate efficient, quality care and achievement of desired treatment outcomes. Communicate clinical information to payers to ensure reimbursement.
EXPERIENCE REQUIREMENTS 3-5 years clinical experience in direct patient care setting Prefer 2-5 years Case Management experience EDUCATION REQUIREMENTS BSN CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED Registered Nurse with current Texas license American Heart Association BLS SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED Must be able to perform skills and competencies as defined in orientation checklist and annual departmental competency checklist if applicable. Basic computer skills. Must be able to write and speak effectively in English.
Equal Employment Opportunity Houston Methodist is an Equal Opportunity Employer. Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor – priority referral Protected Veterans requested. Company Profile Houston Methodist The Woodlands opened on June 26, 2017 as the eighth hospital in the Houston Methodist system. This new 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center.
Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in March 2016. Medical Office Building 1 includes a breast care center, cancer center infusion center, orthopedics sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened March 2018.
Join our not-for-profit organization that has provided nearly 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment.
Show YOU care, join us today!
Location: 0440 - GSS Prescott Valley
3380 N Windsong Dr
Prescott Valley, Arizona, 86314-0000
Employment Type: Full-Time
Hourly: 29.43 - 31.70
This position provides care to assigned residents in a caring, safe and efficient manner and is responsible to perform the following according to location standards, procedures and individualized resident care plans.
Receives referrals, conducts analysis of resident's needs, ensures appropriateness of admission according to payer source and quality care; oversees fiscal management of the payer revenue/expenses from admission through discharge. Assures residents, families and / or significant others are aware of current payment system requirements and guidelines.
Provides residents with opportunities for independence and choice consistent with their care plans. Directs and assists with staff resident, family/significant other education regarding payer system issues. Serves as vital link to all Medicare team members and other disciplines to ensure delivery of resident benefits under the specific payer plan.
Stays updated on current payment issues, interpretations and RAI/MDS updates; receives and shares information. Establishes appropriate payer system documentation guidelines. Directs and documents care provided to residents.
Functions as the main contact between payer and resident and family; communicates regular updates on resident progress and outcomes. Participates in Admission-Transfer Discharge Team. Uses the EMR accurately.
Participate in an on call rotation. Work floor shift as needed.
(Nursing (RN) and medical) knowledge required; graduate of an accredited school of nursing. licensure, registration or certification for state of practice is required; case management certification desirable; a Master Social Worker (MSW) with previous managed care case management and medical social work experience may meet the qualifications.
Ability to perform critical analysis of clinical issues to extrapolate necessary data and information to develop accurate costing and effective critical pathways / care planning to ensure quality resident outcomes.
Basic ability to communicate and comprehend; ability to measure and comprehend certain quantities; knowledge of health care payer systems including managed care and Medicare eligibility and coverage requirements; knowledge and familiarity with the therapeutic effects and side effects of all medications administered; sound clinical (Nursing (RN) and medical) knowledge required.
Must have or be able to obtain a AZ Fingerprint Clearance Card.
The Good Samaritan Society offers an attractive, employee-approved benefits package for qualifying employees. The variety of benefits include: health benefits, a retirement plan, work/life balance benefits, voluntary benefits and much more! To review all of the great benefits and benefit eligibility, visit: https://www.good-sam.com/jobs/benefits
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, citizenship, age, disability, veteran status, genetic information, marital status or other protected status. For more information including state-specific protections, please visit: https://www.good-sam.com/lp/careers/eeo-and-affirmative-action
Under the direction and supervision of the Treatment Specialist, Program Manager, or Program Director, this position coordinates the overall services provided to clients with external agencies and may provide some clerical support for the service. All work is performed within a systems-based framework and a psycho-educational model.
Work is performed collaboratively with and in support of other services offered by St. Joseph's Villa.
All work is performed safely, effectively, to the highest ethical standards, and in accordance with regulatory and accrediting standards and St. Joseph's Villa's mission, values, and guiding principles.
Conducts intake interviews, discusses program requirements with parents or guardians and placing agencies and recommends to the Program Manager, Program Director and/or Treatment Specialist whether or not to accept the client.
Conducts home visits to assess family interest and ability to support the client's needs and/or to teach family members or guardians the techniques employed by St. Joseph's Villa to help the client reach his/her potential.
Researches community-based organizations and governmental agencies to determine what resources are available to support the client's needs.
Maintains case management records. Compiles information to prepare progress reports on clients.
Maintains contact with designated family members or guardians and school systems. Coordinates community support and intra-agency support as needed for each individual client.
Reviews all Individualized Service Plans (ISPs) and informs Treatment Team of requirements met and to be met.
Represents St. Joseph's Villa at governmental hearings including Department of Social Services and Human Rights Committee meetings and funding and grants application meetings.
Prepares regular narrative, tabular, and statistical reports for St. Joseph's Villa management staff, Service Board, and licensing, accrediting, and regulatory agencies.
Prepares data for accurate billing for services, complying with the requirements of the varied funding streams.
Uses approved behavior management techniques to work with clients in crisis.
May administer medications, assist with feeding, toileting, or other basic physical need.
May provide direct client care.
May lead clients in recreational, educational, or treatment activities.
May instruct clients in independent living skills.
Models appropriate professional behavior and dress.
Participates in staff meetings and other staff and program group activities, including after school and evening programs, essential for the operation of an effective psycho-educational program.
Evaluates work processes and methods and submits recommendations for continuous quality improvement.
Attends scheduled training programs for professional development that includes, at a minimum, trainings required by St. Joseph's Villa and by regulatory and accrediting bodies.
Performs other duties as assigned.
BS/BA degree in Psychology, Human Services, or related field. Qualified Intellectual Disabilities Professional (QIDP). Two years related experience.
Proficient with Windows, Outlook, MS Office including Word, Excel and PowerPoint. Experience with proprietary software preferred. Valid Virginia driver's license with excellent driving record.
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!