Cashier Tube Room Job Description Sample
Room Service Cashier
Room Service Cashier Job Summary
Take guest room service orders over the phone in accordance with hotel standards and enter the order into the point of sale system.
Check that the orders are complete and arrive on time to the guest.
Serve as cashier for room service and for twenty eight Atlantic.
Complete all of the tasks assigned by the Room Service Manager and the Food and Beverage Director.
Room Service Cashier
Richfield Hospitality, Inc. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Richfield achieves superior operating results through its strong commitment to guests, associates and owners.
With 668 elegant rooms and suites, 30,000 square feet of onsite meeting space, renowned dining and direct access by skyway and subway to the world-famous Mayo Clinic, the Kahler Grand is a premier hotel in downtown Rochester, MN convenient for business, medical and leisure travel. Ideally located in the downtown area, and offering a wide array of personalized services, the Kahler Grand is the top-rated choice among downtown Rochester, MN meeting hotels. In addition to the Grand our hotel portfolio also includes the Rochester Marriott, The Towers, The Rochester Residence Inn and the Kahler Inn & Suites.
The Room Service Server answers the phone promptly, takes the guest order, and posts payment to the POS.
Essential Duties and Responsibilities
Write down the order, confirm guest room number. Confirm the number of guests that will be dining.
Repeats the order for verification and upsells additional menu items
Confirms delivery time
Rings up orders and records room number and time on log
Sets up trays according to Brand or hotel specifications
Coordinate the hot and cold food and place the hot food in a hot box when ready to be delivered. Remember that first ordered, first delivered.
Delivers and presents food to the guest room.
Ensures trays are promptly removed from the floors once the guest has finished.
Ensures restocking of all room service items and side work is completed.
Required Skills and Requisites
Possess strong verbal and written communication skills.
Basic knowledge of Room Service Standards
High School Diploma required. Prior restaurant or room service experience preferred.
Service orientation. Knowledge of principles and processes for providing customer and personal services.
At Richfield, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.
Room Service Cashier
Answers room service telephone and takes guests orders accurately in helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Upsells sides, desserts and beverages to enhance profitability. Enters orders into computerized system and settles check upon delivery of the order.
What will I be doing?
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- We're passionate about delivering exceptional guest experiences.
- We do the right thing, all the time.
- We're leaders in our industry and in our communities.
- We're team players in everything we do.
- We're the owners of our actions and decisions.
- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Room Service Cashier
Montelucia Resort and Spa
Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property's distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain's Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.
The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly.The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.
Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction
Process and expedite Select Guest (loyalty program) orders
Follow Omni's "Moments of Service" guidelines for receiving guest orders via telephone and on-line
Follow Omni's "Moments of Service" guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards
Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards.
Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest's specifications
Ability and willingness to work a varied work schedule including nights and weekends
Ability to communicate clearly with guests and co-workers in English both verbally and in writing
Working knowledge of computers and telephone systems
Previous customer service experience preferred
Previous cashiering experience preferred
Knowledge of Micros point-of-sale technology preferred
Room Service Cashier
Interested candidates must have server experience, a minimum of 1 year preferred.
Able to lift up to 30 pounds.
Great phone etiquette.
Able to work in a fast paced environment, great appearance and hospitality skills.
Food and beverage experience preferred.
Liquor card required.
EOE, M/F, D/V
In Room Dining Cashier
You are responsible for serving gourmet coffee and other products with friendly, individualized attention towards each guest. You will create a unique and authentic experience for our guests by providing prompt service, quality beverages, and maintaining a clean and comfortable store environment.
Genuine care about beverage standards and using the guest name during service.
Contribute to positive team environment by recognizing issues, proactively working to resolve them, and communicating them to the store manager.
Deliver distinctively different and authentic experiences to all guests by acting with a customer-comes-first attitude.
Commitment to above-par sanitation of the store and the work environment.
Use basic math skills to handle cash and credit transactions
Flexibility. Hospitality is a demanding business and we look for flexibility with work days and hours; our coffee-loving guests are early risers so you must be too!
Awesome Memory. Your ability to memorize drink recipes and remember guest names will help you stand out during your interview!
People Person. The best part of serving others is creating experiences for them that go beyond the expected. The ability to be friendly in the wee hours of the morning is a must.
Great communicator. Providing amazing experiences requires the ability to communicate effectively both verbally and through legible writing.
A qualified applicant is a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
Count Room Cashier - Part Time
Don't just work. Work Happy.
A career in gaming? At Hollywood Casino at Kansas Speedway we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Hollywood Casino at Kansas Speedway is currently looking for a Count Room Cashier to join the team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
Protect company assets.
Perform drops and counting of; currency, coins, chips, vouchers, TITO tickets, coupons and other monetary units as used in day to day business.
Provide services to all departments regarding any financial transaction performed in the course of business with currency, coins, chips, vouchers, TITO tickets, coupons or other monetary units.
Perform verification, reconciliation and balancing functions including drafting or otherwise preparing any necessary documentation.
Perform drops, buys, cart loading, cart escorts, receive, dispense, secure, count, record, store, transport and perform all other functions necessary for the efficient administration of business.
Prepare accurate paperwork as required.
Understand and efficiently operate all machines used in the course of business including but not limited to machines used for counting or other information systems, including software and hardware.
Compile information, complete and submit reports as needed.
Clean and maintain machines and ensure supplies are stocked as needed.
Meet department uniform, appearance and grooming requirements.
Must adhere to regulatory, department and company policies.
Perform all job duties in a safe and responsible manner.
Perform other job related and compatible duties as assigned.
To be successful in this position it will require the following skill set
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
High school diploma or equivalent
Previous cash handling/ or cage or count experience preferred
Prior cashiering experience and/or heavy money handling experience preferred
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Count Room Cashier
The Count Room Cashier reports to the Manager -- Count Room and is responsible for safeguarding casino assets at all times, performing transactions which operating the count room effectively. Assist guests in every way possible in order to achieve the highest level of guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensure count room has all required supplies.
Review all paperwork and reports generated by the count room; analyze for variances, investigate variances, and provide daily communication, records and reports to management.
Promote compliance with all departmental procedures, internal controls and all gaming procedures, count, sort and strap money by denomination.
Operates computer system effectively, generating master gaming reports and delivering all information properly.
Inputs slot machine information into computer system. Motions drop boxes in properly to ensure camera coverage; load and unload drop boxes from trolley cart storage.
Perform all post-drop functions and process funds as per procedures.
Communicate clearly and loudly (vocally) to ensure surveillance and other crewmembers hear/see procedures are being followed.
Provide follow-up communication to other departments (i.e. Accounting, Slots) as required.
Comply with all Internal Controls, Company, departmental, and safety policies, procedures, and regulations.
Must follow the Thoughtful Service model at all times.
Perform duties as assigned by management
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School or Equivalency; six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Working knowledge of Microsoft Office products.
CERTIFICATES, LICENSES, REGISTRATIONS
Must qualify for and maintain a Louisiana Riverboat Gaming Permit
Employee Dining Room Cashier
Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues. In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.
PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do. While carrying out the job duties listed below, the Employee Dining Room Cashier contributes to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.
Principal Duties and Responsibilities (*Essential Functions)
*Greet the guests with a friendly expression of acknowledgement and good wishes.
*Clear debris off tables and keep clean throughout day.
*Emptying trash cans as needed.
*Stock and re-stock condiment stands, soda stations retail and catering carts and other stations.
*Setup and replenish cold food stations, maintain safe temperatures and document those.
*Must have accurate math skills and have experience using cash registers.
*Work in both retail and food service area as assigned.
*Maintain a courteous and helpful relationship with internal and external guests.
*Performs before, during and after shift side work.
*Volunteer to assist other team members as needed.
*Assist in maintaining a safe working environment.
Based on business needs, may be required to work at other venues as assigned.
Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
Perform other duties as assigned.
High school diploma or GED preferred.
One year of cash handling experience preferred.
Ability to complete the Serve Safe certification within three (3) months.
Knowledge of understanding basic salad construction and cold food preparation.
Ability to understand and perform job assignments.
Ability to understand and follow other directions.
Strive to work independently with reasonable supervision.
Maintain a positive attitude towards each guest and fellow employee and participate in a strong team effort.
Ability to communicate effectively with co-workers and management.
Light/moderate/heavy lifting is required (up to 50 pounds).
Required to stand, walk, and talk or hear. Required to use hands to fingers, handle or feel objects, tools, or controls; climb or balance; and stoop, kneel crouch, or crawl; reach with hands and arms.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate to loud. When on the casino floor the noise levels increase. The work environment is not smoke free.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
Room Service Cashier
Davidson Hotels & Resorts is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making Davidson a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team!
The Room Service Cashier answers questions on menu selections and takes room service orders of hotel guests. Communicates with the culinary department regarding menu questions, the length of wait, and product availability. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Checks in with guests to ensure satisfaction with each food course and/or beverages. Maintains cleanliness of work areas.
One to two years prior room service experience.
Some wine and fine food knowledge helpful.
Read, write and speak English fluently.
Food/Beverage Service Worker Permit, where applicable.
Ability to communicate effectively with the public and other Team Members.
Meet minimum age requirement of jurisdiction.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hotels & Resorts is a drug free workplace. Pre-employment drug test, background check, and job assessment required.
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