Casing Tier Job Description Sample
Head Of Competence Center Casing Management Emea (M/F)
One strong focus of Continental Truck Tires in the area of ContiLifeCycle (CLC) will be the Casing Management. This new position will steer and develop the casing business in the EMEA region.
Leading and organizing of the Competence Center Casing Management (CC) in the context of the general Casing Management
Development of effective and economical Casing Management Processes including logistics and warehousing
Management and coordination of the local implementation of Casing Management Processes at market level, taking into account the strategic CLC objectives and the 360 ° fleet business
Monitoring of casing prices in EMEA in close cooperation with the Competence Center Team and the markets for the preparation of reference prices for the casing purchase and selling process and as a general basis for pricing in the fleet business
Managing casing stock in the EMEA region to ensure the production of retreaded tires in our factories and with defined retreading partners
Drive with other departments to develop the systems of Casing Management (Casing Data Base) and improve the quality of transactional data Job Requirements Academic degree in economics with relevant technic affinity or in engineering with relevant commercial skills or in industrial engineering
Several years of professional experience in the tire industry, preferably in the area of truck tire sales and/or logistics and warehousing
First leadership experience in matrix organizations with high level of indirect reporting lines e. g. gained by project management
Proven skills in project management
Fluent German and English language skills written and spoken
Passion to work in a complex and dynamic business area and to implement new processes
Conceptual skills, negotiation skills, independent demeanor, assertiveness Contact Name Sabine Ziegaus Division Footer Text Ready to drive with Continental? Take the first step and fill in the online application.
US Fort Lupton: Casing Equipment Coordinator
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry.
Under supervision, contacts customers promoting service products, equipment, and capabilities and prepares detailed recommendations and cost estimates. Responds to customer requests and stays current in knowledge of new products and services.
Serves as technical support for customers. Communicates closely with operations regarding customer service needs. Receives updated information regarding job performance, execution and past production data.
Provides feedback to marketing on customer needs, competitors, technology, and other pertinent issues. Requires knowledge generally associated with an undergraduate degree in a related technical area or equivalent experience.
Halliburton is an Equal Opportunity Employer.
13100 County Road 8, Fort Lupton, Colorado, 80621-8345, United States
Requisition Number: 54934
Experience Level: Experienced Hire
Job Family: Sales & Marketing
Product Service Line: Cementing
Full Time / Part Time: Full Time
Additional Locations for this position:
Compensation is competitive and commensurate with experience.
Job Segment: Technical Support, Technology
Technical Customer Support - Tier II
Technical Customer Support Rep II (TCS II) provides remote technical support to our clients. The TCS II position plays a direct role in the overall service level of our company. TCS II's handle 90% of the technical issues submitted. This requires a strong technical skillset, great customer service skills, and the desire to continue to expand one's knowledge of technology. These skills will be used in a fast-paced, fun, team oriented, and customer service minded environment. TCS II's will not only have strong technical skills but also excellent customer service, teamwork, communication, and troubleshooting skills.
Job Duties and Responsibilities:
Providing advanced level support of mindSHIFT products and services with more complex troubleshooting for workstation, server and network related issues, including but not limited to: Operating system functionality, Software installation and troubleshooting, VoIP configuration and support email configuration and support, Mobile Device Management, Disaster Recovery, Malware/virus detection and removal.
Perform systems administration for Windows Servers, Exchange servers and Desktop operating systems across multiple customers.
Monitor and troubleshoot client backups.
Workstation and peripheral diagnostics and support
Escalate customer issues through the proper channels.
Manage cases according to defined severities and case priorities
Maintain client security levels and confidentiality of information.
Clearly document support issues and all steps performed in the Customer Relationship Management ticketing system.
Monitor trends from reported client cases to isolate possible chronic issues for software, workstation, server or network infrastructure that indicate failing hardware or software corruption.
Maintain CRM support documentation for assigned clients by updating admin passwords, software support and installation, network equipment changes, server changes and the like, whenever possible and not done by project engineers and customer engineers on site at client.
Update assigned clients' CRM Account Alerts for quick support information utilized by entire mindSHIFT Customer Care team members to support our clients.
Provide technical guidance to Tier I Technicians by assisting with customer issues or providing formal or informal training.
Update cases and communicate with clients on a daily basis or as required until issue is closed.
Be held accountable for measurable objectives including case touches, case closures, time to resolve among others.
Provide post-mortem reviews of customer cases or issues as required.
Take customer calls when appropriate metrics are exceeded.
Cultivate close working relationship with assigned clients' Point of Contacts and User Base; attend regular calls with customers to review issues.
Attend ongoing training sessions in core areas of the business.
Qualifications (Education, Experience, and Certifications):
Microsoft Certification (MCSA/MOS) and Network+ Certification preferred but not required
Bachelor's degree (BA/BS) from an accredited 4-year school is a plus
Minimum of 3 years of experience working on a technical helpdesk or equivalent Network administration role in supporting large customer base of over 150 users
Minimum of 3 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
Experience with Microsoft Exchange from Mailbox creation and permissions to Server troubleshooting
Experience with firewalls, such as Cisco, Juniper, Sonicwall and Watchguard
Experience with VMWare ESX hosts and vSphere Client for administration
Experience with remote solutions, such as Citrix, Terminal Server and VPN
Experience with Cisco and Broadsoft VOIP
Experience with Apple Hardware and MAC OS X
Experience with enterprise mobile devices
Knowledge, Skills and abilities:
Highly customer focused with ability to provide consistently excellent customer service and professionalism
Excellent written and verbal communication skills
Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast paced environment.
Must be dependable and able to work both individually and in a team environment.
Must possess strong sense of ownership of client relationships.
Positively represent the company to clients and provide empathetic and friendly customer service at all times.
Must have competent knowledge of DNS, DHCP, IP, SMTP, FTP, HTTP, and HTTPS protocols and LAN networking/distributed computing environments (client/server).
Working knowledge of Windows Server and advanced knowledge of Active Directory Group Policies and Replication
Possesses ability to work in fast paced and challenging environment troubleshooting.
Possesses excellent time management and organizational skills to manage case load of old and new cases in Tier II engineers' individual case queue.
Ability to quickly and accurately analyze root cause and solution for client reported workstation, server or network related issues within several minutes to couple hours.
Ability to learn new technologies quickly and retain information from our many different client network infrastructures, software solutions and remote connectivity ranging from Citrix and Terminal Servers to firewall VPN client solutions.
Must be able to act and display a sense of urgency as appropriate.
Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast paced environment.
Working knowledge of common off the shelf applications (Microsoft Office, Adobe, etc.) and basic troubleshooting knowledge for those applications.
Navigation of common mobile device platforms (iOS, BlackBerry, etc).
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
CSR - Tier 1 Agent - 1/22 Full Time
TITLE: CSR - Tier 1 Agent
Job Type: Full-Time- Non-Exempt
Location: Pittsford, NY
At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We're not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world's best brands!
"Do you have a passion for handling consumer relations with negotiating resolution skills? Concentrix is partnering with a world leader in the snack industry offering opportunities to work for the world's favorite brands in approximately 165 countries around the world. Our client is the world's pre-eminent maker of snacks, with leading market shares in every category in which they compete and holds the No. 1 position globally in Biscuits, Chocolate and Candy. There is an immediate need for agents in our Rochester, NY location!"
Customer Service Representative Description:
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times. Answers and responds to inbound calls, returns call from emails, website queries using documented procedures, available tools and supplied script(s) to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer
Verifies all contact information
Creates cases within supplied Customer Relationship Management (CRM) system
Documents problem definition
Documents and logs all contacts and actions into CRM as specified in guidelines
Includes all appropriate case data (soft and hard copies) i.e. CRM survey responses based on reason codes, email, photos, CSAT surveys emailed to consumer post resolution, etc.
Provides help and clear direction to consumers on follow-up actions to be taken for resolution
Escalates to internal and external persons in accordance with process direction i.e. to Escalation owner on team, Fulfillment and client when appropriate
Provides customers with follow-up action to be taken and documents in CRM
Remains knowledgeable of performance requirements, brands/product and process documentation
Maintains awareness of and compliance with all Concentrix personnel policies
Achieves specified performance goals and knowledge of all tools used in the process
Additional responsibilities as required i.e. reporting, reporting unresolved issues, handling of hang-ups, etc.
Exceptional Customer service skills required
Experience in consumer relations and food/beverage support (a plus)
Proficient working in a client technology provided environment with multiple applications and navigation between applications to research information
Intermediate knowledge of PC and software applications including Microsoft Excel, Word and Outlook
Ability to type 35 WPM
Customer service orientation/skills and Call center experience Preferred
Excellent oral and written communication skills/Professional Phone Manner
Ability to communicate actions being taken for resolution based on process direction
Schedule Flexibility Aptitude to listen to caller's description of problem; interpret, summarize and document
Strong interpersonal skills, ability to establish and maintain effective working relationships
Ability to handle stressful situations and bond professionally with frustrated customers
What we Offer:
Concentrix provides our associates with:
Career Pathing and Advancement Opportunities
Monthly performance incentives
Health insurance (Eligibility requirements must be met)
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google and YouTube, visit www.concentrix.com.
- A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy
WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team
HR Support Services Administrator – Tier 1
HR Support Services Administrator – Tier 1, Loveland, Colorado
Why work at Nutrien? Great question!
Safety is a core value at Nutrien. Keeping every employee safe, healthy and secure is our top priority. Nothing is more important than seeing our people go home safe at the end of every single day.
While working here you will have the opportunity to grow your career while helping us feed the future. We pride ourselves in hiring from a variety of backgrounds and truly believe that it is our differences that make us stronger so we hope you will join us.
In addition to exciting and challenging opportunities, Nutrien offers competitive salaries, great benefits and performance based incentives.
Outside of the skills and necessary qualifications, you will be committed to sustaining our safe and positive work environment while welcoming working side by side others in a diverse culture. Culture at Nutrien is the core of everything we do and all employees are respectful of diverse opinions and views.
Reporting to the HR Support Services Team Lead the HR Support Services Administrator is the first point of contact for all North America and Canada employees and HR colleagues by telephone or ServiceNow cases in relation to HR inquiries pertaining to HR Policies & Procedures, Pay, Benefits, Leaves and Pension/401k, liaising with Tier 2 subject matter experts (SME's) or other HR Colleagues to help resolve or escalate complex issues. Responsible for the day to day Transactional and Data Entry work within the HR Shared Services Center (HR SSC) by providing accurate and timely support within agreed team SLA's and KPI's.
Provide exceptional customer service to employees from a diverse organization that are seeking additional information relevant to HR Services, or redirecting as appropriate.
Achieve mastery of HR SSC knowledge by engaging in cross training activities to upskill your ongoing personal knowledge and experience of all areas within the HRSSC group.
Achieve a good understanding of HR policies and procedures in order to make administrative and procedural recommendations and exercise judgment on sensitive issues in alignment with corporate policy/regulations.
Support the ongoing development and continuous improvement initiatives within the HR Shared Service Center by participating in activities such as the review and update of process documentation and team ways of working.
Ensure that your work is managed effectively and efficiently through company systems and that you are adaptable and supportive of any new or changing technologies
Safeguard employee privacy where appropriate, including confidentiality and protection of sensitive information.
To ensure that health, safety, security and risk issues are considered and factored into all areas of activity. Regular reviews are undertaken and actions taken as necessary
Act as first point of contact for all inquiries received by telephone or the case management system from Employees, Supervisors and HR colleagues in relation to HR or Payroll Policies and Processes.
Perform all job-event HR transactional and data entry changes (excluding HR Staff) for Hires (including I9 process and New Hire Benefit Enrollment), Position Changes, Pay Changes, Terminations and Retirements.
Maintain employee-related data where Employee Self Service provision is unavailable.
Work with internal subject matter experts (SME's) and other departments to resolve questions and processing issues.
Provide support and educate employees on the use of systems such as Employee Self Service, Emp Center, EZ Labor or third party tools including Equifax (i.e. navigation, functional assistance).
Maintain effective and accurate information received into the HR SSC via case management/call tracking system.
Manage and maintain employee files, electronic and physical hard copy formats.
Participate in HR SSC projects or support other HR colleagues as required.
Demonstrated self-motivation, analytical, problem solving skills and initiative to achieve desired outcomes.
Ability to manage multiple pieces of work simultaneously with strong results and goal orientation.
Strong interpersonal and communication skills; comfortable working with multiple functions and in a multi-tasking, deadline oriented, team environment.
Solution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers and team members.
Strong willingness to continuously improve the performance of both one's self and the HR SSC through continuous learning and self-development.
Ability to be flexible in terms of working schedule.
High School Diploma, GED
2-3 years administrative experience
Excellent communication skills, including the ability to write clearly and succinctly in a variety of communication settings and styles
Strong customer service orientation
Ability to troubleshoot and respond to client inquiries by telephone or email
Strong attention to detail and ability to maintain accuracy in a fast-paced environment
Proficient in Microsoft Office
Associates degree or equivalent experience within a HR Shared Service Center environment
SAP HR Master Data Experience
Experience with Canadian or US HR data, business rules and legislative requirements
Experience utilizing Case Resolution System
Ability to speak/translate Spanish or French Canadian would be advantageous.
Nutrien is committed to creating an inclusive workplace. We encourage applications from all well qualified candidates who reflect the diversity of the regions where we operate. This includes recognizing the voluntary identification of status such as gender, sexual orientation, visible minority, Indigenous status, persons with disabilities, and veterans, where applicable.
If this sounds like a good match, apply now. This job will remain posted until filled. You may be required to undergo a background check and substance test in accordance with Nutrien policies.
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
Technical Support Engineer, Tier 3 - Santa Clara, CA
Palo Alto Networks® is the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!
In this role, you will provide post sales technical support to Palo Alto Networks Customers via phone, e-mail and web. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues and provide timely solutions to internal and external customers in a professional manner. Regularly updating support cases in a call tracking system and documenting customer problems, technical solutions and product information in the knowledge base is required. Mentor and train new hires and junior engineers to drive continuous improvement and effectiveness of the team across the entire support organization. Work to reproduce customer issues in the lab and qualify escalations. Create work-around for customer problems to minimize service impact. Traveling may be required to customer and Partner sites to assist in fault isolation and root cause analysis. Work with Development, Sales, QA and Marketing to build a positive customer experience. Compliance with all Palo Alto Networks procedures including Escalation, Problem / Bug Reporting, RMA processes is required.
Provide Technical Support to customers, partners and Palo Alto Networks Tier2 engineers by phone, e-mail and in person.
Work directly with ETAC and Software Engineering to get customer problems resolved.
Have thorough understanding of the Software release and bug cycles.
Able to isolate root cause for product defects and Reproduce customer issues in the lab.
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
Networks with key contacts outside own area of expertise. Regularly participate in technical discussions with cross functional teams.
Publish Technical Support Bulletins, provide content technical review for Knowledge Base as well as contribute to customer facing forums and other technical documentation.
Manage technical escalations & own complex cases.
Able to conduct multi-vendor troubleshooting.
Develop into Subject matter expert in at least one area.
Has visibility across the entire organization; leadership is recognized across the organization.
Provide coaching and mentoring to Tier2 engineers.
Take part in the 24x7 Follow the Sun on-call shift rotation.
Long term experience related to the position is required; typically 5-8 years of relevant experience.
Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues.
In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators etc.
Experience with Cisco, Checkpoint, Juniper (Netscreen), Fortinet is a plus.
Expert in Routing and Switching protocols (e.g. OSPF / BGP / VLAN / STP).
Strong experience with Security Protocols (e.g. IPSEC / SSL-VPN / NAT / GRE).
Experience with Authentication Protocols is a plus.
Ability to independently debug broad, complex and unique networks with mixed media and protocols is required.
Industry Certifications a plus.
Ability to work independently, as well as contributing as a team player.
Learn more about Palo Alto Networks here and check out our fast facts
Cloud Operations Engineer – Tier 2
Who is 2nd Watch?
2nd Watch is an AWS Premier Partner providing managed cloud services to enterprises and a recognized leader among Managed Service Providers (MSPs). The company's subject matter experts, software-enabled services and cutting-edge solutions provide companies with tested, proven, and trusted solutions, allowing them to fully leverage the power of the public cloud seamlessly and within their own organizational constraints. 2nd Watch solutions are high performing, robust, increase operational excellence, decrease time to market, accelerate growth and lower risk. Its patent-pending, proprietary tools automate everyday workload management processes for big data analytics, digital marketing, line-of-business and cloud native workloads. 2nd Watch is a new breed of partner that tailors solutions for enterprises including design, deploy and managed cloud solutions. 2nd Watch has more than 400 enterprise workloads under its management and more than 200,000 instances in its managed public cloud. The venture-backed company is headquartered in Seattle, Washington. To learn more about 2nd Watch, visit www.2ndwatch.com or call 888-317-7920.
Why 2nd Watch?
2nd Watch is in growth mode, and we are looking to build out our existing teams this year. From Managed Cloud Services to Cloud Enablement, Operations, Application Development, DevOps, Automation, Product Development, and everything in between…we are looking for superstars. Our teams are setting industry-level standards around AWS product management and delivery, and we are looking for like-minded, focused candidates to join us. We're building our team with talented and passionate Cloud Consultants who will have the opportunity to help shape and deliver on a broad use of Amazon's utility computing web resources.
Where you fit:
2nd Watch has a unique company culture and working environment that live and breathe success and promote pushing the envelope every day in your respective role at the company. This is what drives our teams. Getting our attention takes creativity, ingenuity, a desire to improve each day, and a track record of caring about who you are affecting, both positively and negatively, while you are getting the right stuff done.
We are looking for a the most technically forward-thinking, cloud-passionate employees in the world and work daily to align our core values with those that we hire - Fearlessness, Tenacity, Humility, Customer Focus, Empowering One Another, Working Together, Winning as a Team, Honesty, Transparency, Having FUN – these are all key elements to who we hire.
Cloud Operations Engineer – Tier 2
The ideal candidate is someone who:
Operates with the highest levels of integrity
Thinks Big and takes on Big Challenges
Has a continuous thirst for knowledge and is a perpetual learner
Strives to make themselves and everyone around them better
Has a passion for technology
Expertise you bring:
- · Provide support and resolution for complex technical issues
- · Install, configure, administer, and monitor cloud-based infrastructure
- · Implement and maintain the monitoring and alerting of production and corporate servers/storage (Nagios including add-ons and wrappers, NewRelic, DataDog, Splunk, AWS CloudWatch)
- · Validate the architecture and use cases of 2ndWatch, Microsoft and Amazon services in the customer support cycle
- · Perform regular security reviews including recommending gaps in infrastructure not meeting compliance rules (PCI, SOC2, HIPAA etc), document systems, processes, and procedures
- · Feed market intelligence and potential product improvements to the exec and technical team and development team
- · Expert development of run books and system configuration and architecture documentation
- · Continuously improve your skills, product expertise, and knowledge on related technical topics
- · Mentor Junior Engineers
- · Ensure that our applications and infrastructure are designed and implemented to the highest security standards thus maintaining and enhancing customer trust
- · Evangelize security within 2nd Watch and be an advocate for keeping customer information secure
- · Working as part of a team for a 24/7 rotating schedule
Education, skills and experience you possess:
- · Bachelor's in Computer Science or related discipline
- · Experience working in large enterprise environments
- · 3+ years of hands on experience with AWS based deployments; experience with other cloud platforms a plus
- · Basic understanding of Compliance standards and rules for PCI, SOC2, and HIPAA is required
- · Strong working knowledge of Linux including Red Hat, Centos, and Ubuntu is a must
- · 7+ years combined Windows and Linux system administration experience; no less than 2 years in either field
- · Working knowledge of Microsoft SQL Server and Oracle database administration activities including backup strategies and alerting
- · Experience with performance tuning for Linux and web applications
- · Experience in clustered/dynamically scaling systems
- · Python, Perl, Bash, or WSH experience a plus
- · Automation experience a plus; Jenkins, Chef, Puppet, CloudFormation
- · Experience with cloud monitoring solutions is a plus, (i.e. AWS Cloudwatch, Nagios, New Relic, Pingdom, and PagerDuty API integration)
- · Experience with Virtualization technology: Citrix, VMware
- · Experience using opensource technology is a plus
- · You will have access to several customer production sites and applications. Confidentiality and non-disclosure of client information is a requirement and non-negotiable
- · Familiarity of a disaster recovery process and reporting security breaches is desired
- · Familiarity with and experience working with the following compliance standards: Sarbanes Oxley, HIPAA, PCI (Add more if needed)
Benefits and Perks of working at 2nd Watch :
Beyond an amazing, collaborative work environment, great people and inspiring, innovative work, we have some great benefits and perks:
Competitive salaries and all employees are bonus eligible
401(k) with company stock plans to all employees
100% paid medical, dental and vision coverage for all employees and 90% paid for family, along with other wellness and disability plans
No limit / regulation on Paid Time Off – We let you manage yourself.
Catered lunches, fully stocked kitchens, focus on Philanthropy and giving back to the communities we support
Tier 1 Cloud Support Engineer
Tier 1 Cloud Support Engineer
AbacusNext® helps businesses with stringent security and compliance needs grow by providing Compliance-Ready turnkey technology solutions, allowing our clients to leverage the power of cloud computing without the added challenges and expenses of managing complex IT infrastructures on their own.
What does that all mean? Think about how the average companys IT environment; it is a messy spaghetti of vendors, suppliers, and consultants, all with their own agenda, technology and support. We simplify that complexity with a single solution, becoming an extension of that client and handling their technology so they can focus on their business.
Were a 35 year old organization with offices in California, Utah, Virginia, Toronto and Scotland. Our user based is 1.5M users worldwide and includes the full spectrum, from solo proprietors to Fortune 100 clients.
Who We Are
As an end-to-end solutions provider, our products and services portfolio includes virtual desktop (DaaS), private cloud, case management software (CMS), email hosting services, security endpoint protection, business continuity (BCP), and on premise solutions. Since 1983, we have delivered on-demand services to over 1.5 million users worldwide, and are recognized by Forbes as one of Americas fastest growing companies.
We were founded on one simple concept: improving the lives of professionals through the use of technology. Its competencies serve to simplify the adoption, implementation, and management of technology to quickly increase revenues, reduce costs, and maximize efficiencies, while keeping security and compliance at the forefront.
What We Do
We serve clients at every level of their organization, in whatever capacity we can be most useful, whether as a trusted advisor to large firm executive management or as a hands-on coach for sole practitioners. Target verticals include lawyers, general counsel, accounting firms, CPAs, government, and other private professional service organizations. For every engagement, we propose a solution tailored to meet their unique business needs and provide the utmost
No matter the challenge, we focus on delivering practical and enduring results, and equipping our clients to grow and lead. We partner with clients to put solution recommendations into practice and grow their businesses through the leverage of highly secure, compliant and functional business systems.
As a Tier 1 Cloud Support Engineer you will:
Assume ownership of technical issues and drive them to resolution.
Respond to technical issues from callers via phone and email, assisting customers remotely from main office location.
Learn fundamental operations of supported software, hardware, and other as job requires.
Provide assistance and support to other departments in troubleshooting customer-related issues through ticketing and escalation.
Follow standard ADS Support procedures; accurately log tickets using approved tracking software.
Become familiar with ADS Support resources, staying up to date with Abacus technology, changes, or problems.
Work with other Tier members to propagate knowledge to the entire team.
Understand trends in escalations and implement steps to prevent issues from recurring.
Produce & follow processes, procedures, tools, utilities, and knowledge base articles.
Monitor the health and status of Cloud servers through the use of monitoring utilities.
Specialize in specific areas of cloud & Microsoft technology.
On call rotation may be assigned.
Weekends may be required
Additional duties as assigned by Support Director.
This Job is based out of the San Diego Corporate Office and cannot be worked remotely.
We need you to have:
Conflict Resolution and Critical Thinking Skills
Customer Service Skills a must
3+ years of customer support, technical support, system administration or related customer facing role.
In depth knowledge of Microsoft Windows OS Server and Desktop as well as MS Office 365.
Advanced technical knowledge in areas such as Windows Server, Network topologies, Active Directory, Group Policy, Office 365
Experience using analytical skills including critical thinking, debugging, judgment, problem solving, troubleshooting, and use-case analysis.
Strong troubleshooting and problem solving skills; ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and to identify complex problems; ability to review related information to develop and evaluate options and implement solutions;
Experience with virtualization technology including Microsoft Hyper-V and Microsoft Terminal Server
Working knowledge of Network Security technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
Ability to think critically and utilize advanced troubleshooting techniques to identify the root cause of escalated issues.
Excellent oral and written communication skills
Past Data Center experience a plus
At minimum 2 year college degree or technical school training preferred; Information Systems, Information Technology. Requires credentials or equivalent experience which demonstrates knowledge of technical environment, knowledge may be substituted
Preferred but not required A+ or Network+ certifications
Experience great professional and personal growth, we also offer
Short Term Disability
Access to two gyms and free yoga, CrossFit, and Bootcamp classes
Weekly masseuse and chiropractor onsite
Employee discount to 24 hour fitness
Close proximity to UTC mall (La Jolla/Mira Mar) and 805/5
Equal Employment Opportunity
AbacusNext is an Equal Opportunity, Affirmative Action Employer.
Manual QA Tester- Tier 2 - Foxnet
We are looking for a seasoned tester to join our growing team. The resource would be asked to perform the following functions:
Run standardized tests provided by client
Run ad hoc user scenarios using the applications
Detailed, comprehensive and well-structured test plans and test cases
Collaborate closely with software engineers for testing of our game
Tests of playback on operating systems and devices including head mounted displays (PSVR, Rift, Vive)
Identify, record, document, and thoroughly track defects, as well as help analyze defects to determine root cause(s)
Experience creating test cases
Previous game testing experience
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