Casing Tier Job Description Sample
Teamlead Casing Management Emea (M/F)
One strong focus of Continental Truck Tires in the area of ContiLifeCycle (CLC) will be the Casing Management. This new position will steer and develop the casing business in the EMEA region.
Leading and organizing of the Competence Center Casing Management (CC) in the context of the general Casing Management
Development of effective and economical Casing Management Processes including logistics and warehousing
Management and coordination of the local implementation of Casing Management Processes at market level, taking into account the strategic CLC objectives and the 360 ° fleet business
Monitoring of casing prices in EMEA in close cooperation with the Competence Center Team and the markets for the preparation of reference prices for the casing purchase and selling process and as a general basis for pricing in the fleet business
Managing casing stock in the EMEA region to ensure the production of retreaded tires in our factories and with defined retreading partners
Drive with other departments to develop the systems of Casing Management (Casing Data Base) and improve the quality of transactional data Job Requirements Academic degree in economics with relevant technic affinity or in engineering with relevant commercial skills or in industrial engineering
Several years of professional experience in the tire industry, preferably in the area of truck tire sales and/or logistics and warehousing
First leadership experience in matrix organizations with high level of indirect reporting lines e. g. gained by project management
Proven skills in project management
Fluent German and English language skills written and spoken
Passion to work in a complex and dynamic business area and to implement new processes
Conceptual skills, negotiation skills, independent demeanor, assertiveness Contact Name Sabine Ziegaus Division Footer Text Ready to drive with Continental? Take the first step and fill in the online application.
US Fort Lupton: Casing Equipment Coordinator
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry.
Under supervision, contacts customers promoting service products, equipment, and capabilities and prepares detailed recommendations and cost estimates. Responds to customer requests and stays current in knowledge of new products and services.
Serves as technical support for customers. Communicates closely with operations regarding customer service needs. Receives updated information regarding job performance, execution and past production data.
Provides feedback to marketing on customer needs, competitors, technology, and other pertinent issues. Requires knowledge generally associated with an undergraduate degree in a related technical area or equivalent experience.
Halliburton is an Equal Opportunity Employer.
13100 County Road 8, Fort Lupton, Colorado, 80621-8345, United States
Requisition Number: 54934
Experience Level: Experienced Hire
Job Family: Sales & Marketing
Product Service Line: Cementing
Full Time / Part Time: Full Time
Additional Locations for this position:
Compensation is competitive and commensurate with experience.
Job Segment: Technical Support, Technology
Application / Client Support - Tier 2
We are the team that brings mobility to communities while reducing traffic and contributing to a greener planet. Routematch is a place where you can honestly say “my work matters.”
As a Subject Matter Expert (SME), you are critical to keeping our customers working and creating Routematch fans. This advanced level position is designed for individuals with 2-5 years of technical support experience to handle advanced software and hardware troubleshooting on our global solution. We are about resolving issues, providing tips, training for better engagement, and building relationships that keep our customer’s happy.
The Client Care Team is responsible for technical support that is critical to the ongoing operations of our partner agencies. Our SME team is focused on resolving escalated issues to ensure that every client receives world-class customer service. In this role you will be partnered with a junior team member whom you will train, leverage for support, and show them how to “learn the ropes” to being successful in a career at Routematch. You’ll do all of this while truly making a difference in communities across the globe!
Our ideal SME wants to combine their repertoire of technical knowledge with communication and relationship-building skills to help our clients. This position will require you to aggressively learn our Products so that you are able to efficiently troubleshoot problems.
This is an intermediate/advanced level support position with career advancement opportunities in on-site consulting, software development, sales, and leadership to name a few. We’re looking for candidates that have a 4-year degree, 2-5 years of technical support experience, excellent communication skills, a customer-first mindset, positive attitude and the ability to quickly learn new technologies. Strong analytical and problem solving skills along with effective time management will be critical to your success. The SME position is an excellent next step for your career!
When we ask our team why they love to work here, they always say “the people” or “we’re like family – we’re in it together”. Our team is fun, friendly, collaborative and always willing to help.
We offer great benefits including:
- Rich medical, dental, vision and disability insurance plans
- Matching 401k
- Beautiful office space in a vibrant midtown location right off 75/85 with a free gym
- Paid parking or public transportation reimbursement
- Culture of promoting from within
- Troubleshooting advanced software and hardware issues
- Managing escalated cases to resolution
- Mentoring a junior team member and helping them grow into advanced positions
- Understanding our clients and their business
- Responding professionally to our customers in a timely, efficient manner
- Taking ownership of issues and partnering with Product Development as needed
- Providing timely and professional updates to the client as to the status of their issues
- Training clients on our software on the phone or through email to help minimize future calls
- Leveraging salesforce.com, phone, email, and web based support tools to communicate status and collaborate on solutions
- Bachelor's degree
- 2+ years of experience resolving technical issues for clients in a Support environment
- Ability to quickly learn proprietary technology including software, hardware, databases, and networking
- Exceptional interpersonal skills with a focus on building rapport
- Outstanding organizational skills with demonstrated experience managing multiple projects and competing priorities
- Effective listening skills and ability to ask appropriate questions to understand issues
- Excellent analytical and problem-solving skills
- Ability to create knowledge base articles for future team use
- Strong documentation and communication skills
- Ability to multi-task between calls, emails and open cases to resolve issues
- Calm with the ability to respond in a timely, professional manner
- Self-motivated to learn and grow
- Works well independently as well as in a team-oriented, collaborative environment
- Flexible, adaptable and able to handle a variety of personalities
- Ability to be flexible with shifts and on-call support as required
- Great attitude and a desire to make a difference!!!
As a government contractor, Routematch is also committed to taking affirmative action to hire and advance minorities and women as well as qualified individuals with disabilities and covered veterans. All offers are contingent upon a successful criminal background check and degree verification.
Technical Support Representative, Tier II
Customer Support Representative - Tier II
Customer Success & Support | Seattle, Washington
Collaborate with our customers while providing consulting services and technical support to help them leverage their use of our products for maximum impact.
DocuSign is obsessed with delivering an amazing customer experience. As a Customer Support Tier II Representative, you are the first line of defense to educate, solve the problems of and delight our commercial and enterprise customers.
The position acts as the liaison between customers and all functional areas within DocuSign to resolve service and support related inquiries. The scope of the position ranges from helping the SMB space to the largest Fortune 100 customers.
This position is an Individual Contributor position and reports to Tier II, Manager.
Provide exceptional support for our applications and associated services
Answer phone calls, chat and emails to troubleshoot issues customers face when using DocuSign products, including integrations, setting up templates, transaction workflow education, etc.
Achieve ~ 90% or higher on closed case surveys and quality assessments
Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone and Salesforce
Proactively identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience
Promote DocuSign products and services to customers and prospective customers by consulting with the customer and evaluating their service and support needs
Deliver informal product training to prospects, customers and fellow employees
Experience as a technical support representative or demonstrated equivalent
Ability to demonstrate customer service skills to be able to solve customer service issues, both technical and account level
Ability to navigate and troubleshoot in ticketing systems, bug submission and other support systems procedures
Expert understanding of desktop operating systems including Windows and Apple OS
Experience using Salesforce.com a plus
Experience developing requirements for customer support
Self-motivated and goal-orientated
Superior oral and written communication skills
Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
Capacity to review policy process via computer-based database as necessary to provide answers or solutions to customers
Attention to detail, excellent organizational skills, superior time management skills
Ability to collaborate with peers in other organizational units
Ability to independently work and problem solve in changing, ambiguous environment
Bachelor’s degree or higher in a relevant field preferred
Customer Success & Support @ DocuSign
At DocuSign, we measure our success by our customers’ success. We collaborate with our customers to help them leverage their use of our products for maximum impact.
Our global Customer Success and Support team provides consulting services and technical support on-site and over the phone support. We ensure that all our customers are satisfied, and are DocuAdvocates. You are the eyes and ears of our company and provide insightful customer feedback to the rest of the organization so we can improve the user experience and make it one that consistently exceeds expectations.
DocuSign® is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence.
DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.
Representative HR Shared Services Tier 2
HR Employee Support Specialist (Tier 2)
The HR Employee Support Specialist is responsible for analyzing and answering escalated and complex HR related queries. Ensuring effective execution of HR transactions to support both employees and HR professionals experience within agreed service level.
The overall team receive activity through case management, phone calls and chat service. Tier 2 will administer complex HR processes such as Benefits, reporting, escalated queries from Tier 1 (first line employee support) and liaison to resolution of queries with Tier 3 e.g. local HRBPs, HRIS, CoEs.
Responds and resolves escalated cases in more complex HR scenarios on multiple channels such as e-mail, phone, case management system. Uses systems to document and escalate as needed following appropriate process.
Diagnose problems and lead correction across stakeholders.
Acts as liasion and escalation point with contacts including local HR, CoEs and other key stakeholders.
Ensure efficient and accurate resolution of cases within a Shared Service team.
Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.
Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.
Ensures that resolution of escalated requests meet the policy for each process.
Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
Responsible for maintaining all compliance requirements of dedicated HR shared service processes.
Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management.
Performs according to service level agreements.
QUALIFICATIONS (EDUCATION, EXPERIENCE AND CERTIFICATIONS)
Minimum high school degree
Advanced English required
At least two years' experience in customer services and/ or human resources area
Excellent oral and written communication skills to answer employees' and other stakeholders queries effectively
Excellent problem solving skills and strong customer service skills
Strong organizational skills for tracking and documenting
Attention to detail
Ability to work both independently and in teams
Proficient in Microsoft Office applications
Additional language – Spanish
Workday or other HRIS experience
Experience in an HR Service Center / Contact Center Operation
Avis Budget is an EO employer – M/F/Vets/Disabled
The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in your being considered for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries.
This advertisement does not constitute a promise or guarantee of employment.
Tier 1 Network Operations Center Tech. Long Term Temp Position
The role and goals of the Network Operations Center (NOC) Technician is responsible for all network alarms that report on all Infinera managed Customer network(s). The technician will be responsible for alarm validation, ticket creation, and technical escalation. The technician will have a good understanding of Infinera related alarms that are generated and how they impact the network as a whole. Network alarm detection and management are critical functions within the network repair process and can ultimately impact Infinera's ability to meet Service Levels Agreement (SLA) commitments made to our Managed Services Customers.
Case Management: Responsible for case creation in response to internal/external customer requests/issues via call center, email or the customer portal. Case creation, validation of information, and assigning/escalation of cases to appropriate tier for resolution/closure. To provide recorded documentation of timely, quality updates, diagnosis, and resolutions for customer issues.
Network Monitoring: Responsible for monitoring, troubleshooting, and managing Infinera equipment and networks using the DNA Network management System for those Customer who are part of the NOC Service entitlement.
RMA Support Management: Return Materials Authorization (RMA) case creation. To control, track, and handle network modules returned by customers or field operations.
FLM Support Management: First Line Maintenance (FLM) case creation. To coordinate FLM support per Service Level Agreement (SLA) with entitled Customers.
Fault Management: Perform equipment/DNA fault isolation and repair. Utilize appropriate tools and logs to interpret/identify root cause analysis.
Technical Escalation Support: Responding to and resolving Internal/external customer operational or technical issues.
Maintenance Support: Responsible for thoroughly reviewing and understanding parameters of a network scheduled maintenance and to authorize, conduct, supervise or monitor a maintenance in conjunction with other internal or external groups.
Mentorship/Training: Trains and develops less experienced technicians, cross-training with other technicians to ensure information flows in all directions, seeks self-improvement by being eager to learn and taking advantage of training opportunities.
Shift Brief/Hand-Off: Review and Update of the Shift-brief for all current issues ensuring timely and adequate response on active or pending cases or issues.
General Day-to-Day Tasks:
Perform Transactional Work: Create, update, close, and dispatch Salesforce cases/sub cases.
Monitoring Networks: Monitor appropriate Customer Networks and/or any other NMS as required to provide prompt response to TDM, SONET/SDH, and DWDM based alarms and events.
Event Management: Assist the Tier III by collecting logs, providing external group notifications, documenting event timelines.
Managing Assigned Projects: Ensure all assigned are up-to-date and finished product delivered on time.
Shift Hand-off: Ensure communication of all active infrastructure and transport network impairments or outages are transferred to the appropriate personnel before leaving shift.
Meetings: Attend scheduled / weekly supervisor conference calls for important process and personnel updates.
Reporting: Capture necessary network data to report on network performance and availability
Education & Experience Necessary for Success:
Education Level: minimum Associate's degree and/or equivalent work experience
Experience: +3 yrs. in a NOC Environment
Experience: +3 yrs. in the Military
Field Of Study: Telecommunications or Related Field
A combination of education and experience is acceptable: Yes.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Exceptional customer service skills
Ability to multi-task during major outages
Ability to communicate effectively with managers, customers and vendors on escalation status
Ability to manage technical workload and engage senior technicians and management as appropriate.
Ability to maintain a solid working relationship including collaborative technical activities with peers
Good writing and verbal communication skills required. Advanced knowledge of the OSI Model and common telecommunications technologies and protocols such as: TCP/IP, Ethernet, SONET/SDH, DWDM, DNS, T1s, T3s, etc. Good analytical and problem solving skills
Ability to be self-motivated and a self-learner.
Excellent communication and "attention to detail" skills, with an eagerness to provide outstanding customer service to internal and external clients.
Working experience with LAN/WAN architecture, SONET, Ethernet, T1, Frame-Relay, xDSL, Circuit and Soft Switching, TCP/IP, VoIP, and VoATM.
Previous Network Operations Center or related support experience is mandatory.
A qualified candidate should have an advanced level of PC experience.
Working proficiency in Windows Operating Systems, Microsoft Office, Unix (Linux, Solaris) OS's, Network Management systems (i.e.Netcool, openNMS), Centralized device and remote device management i.e. telnet, snmp, ftp.
Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. EEO Employer/Vet/Disabled.
Annapolis Junction, MD
Network Technician: 2 years
LAN: 1 year
Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. EEO Employer/Vet/Disabled.
IT Helpdesk Representative, Tier 1
36-40 hours a week - Wednesday through Sunday 12am-8am
Perform a variety of maintenance, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Troubleshoot computer problems, determine source and advise of appropriate action. Complete application project based work including testing of primary application releases. Perform responsibilities in accordance with all company standards, policies and procedures.
Duties and Responsibilities
Monitor and respond quickly and effectively to requests received through the IT Helpdesk via telephone or email.
Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority.
Utilize and maintain the cases in the helpdesk tracking software
Investigate user problems and identify source; determine possible solutions, test and implements solutions.
Configure and troubleshoot personal computers, network cabling and other related equipment, devices and systems; add or upgrade and configure printers and other related equipment.
Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties.
Conducts various training and instruction for system users on operating systems and brand approved/supported applications; assist users in maximizing user of networks and computing systems.
Maintains confidentially regarding information being processed, stored or accessed by end-users on the network.
Performs other duties as assigned.
1-2 years help desk experience.
Ability to communicate technical information to non-technical personnel.
Ability to install, configure and maintain laptops, pcs, networks and related hardware and software.
Ability to identify and resolve computer system malfunctions and operations problems.
Skill in organizing resources and establishing priorities.
Excellent verbal and written communication skills.
Ability to learn and support new systems and applications.
Experience in Hospitality Industry a plus.
Sound Knowledge of Windows Operating Systems.
High school diploma or equivalent.
This job operates in a professional office environment. This
Tier 1 Agent - 05/21 Full Time
TITLE: CSR - Tier 1 Agent
Job Type: Full-Time- Non-Exempt
Location: Pittsford, NY
At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We're not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world's best brands!
"Do you have a passion for handling consumer relations with negotiating resolution skills? Concentrix is partnering with a world leader in the snack industryoffering opportunities to work for the world's favorite brands in approximately 165 countries around the world. Our client is the world's pre-eminent maker of snacks, with leading market shares in every category in which they compete and holds the No. 1 position globally in Biscuits, Chocolate and Candy. There is an immediate need for agents in our Rochester, NY location!"
Customer Service Representative Description:
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times. Answers and responds to inbound calls, returns call from emails, website queries using documented procedures, available tools and supplied script(s) to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer
Verifies all contact information
Creates cases within supplied Customer Relationship Management (CRM) system
Documents problem definition
Documents and logs all contacts and actions into CRM as specified in guidelines
Includes all appropriate case data (soft and hard copies) i.e. CRM survey responses based on reason codes, email, photos, CSAT surveys emailed to consumer post resolution, etc.
Provides help and clear direction to consumers on follow-up actions to be taken for resolution
Escalates to internal and external persons in accordance with process direction i.e. to Escalation owner on team, Fulfillment and client when appropriate
Provides customers with follow-up action to be taken and documents in CRM
Remains knowledgeable of performance requirements, brands/product and process documentation
Maintains awareness of and compliance with all Concentrix personnel policies
Achieves specified performance goals and knowledge of all tools used in the process
Additional responsibilities as required i.e. reporting, reporting unresolved issues, handling of hang-ups, etc.
Exceptional Customer service skills required
Experience in consumer relations and food/beverage support (a plus)
Proficient working in a client technology provided environment with multiple applications and navigation between applications to research information
Intermediate knowledge of PC and software applications including Microsoft Excel, Word and Outlook
Ability to type 35 WPM
Customer service orientation/skills and Call center experience Preferred
Excellent oral and written communication skills/Professional Phone Manner
Ability to communicate actions being taken for resolution based on process direction
Schedule Flexibility Aptitude to listen to caller's description of problem; interpret, summarize and document
Strong interpersonal skills, ability to establish and maintain effective working relationships
Ability to handle stressful situations and bond professionally with frustrated customers
What we Offer:
Concentrix provides our associates with:
Career Pathing and Advancement Opportunities
Monthly performance incentives
Health insurance (Eligibility requirements must be met)
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google and YouTube, visit www.concentrix.com.
- A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy
WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team
Technical Support Engineer, Tier 3 - Threat Specialist
Palo Alto Networks® is the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!
In this role, you will provide post sales technical support to Palo Alto Networks Customers via phone, e-mail and web. Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues and provide timely solutions to internal and external customers in a professional manner. Regularly updating support cases in a call tracking system and documenting customer problems, technical solutions and product information in the knowledge base is required. Mentor and train new hires and junior engineers to drive continuous improvement and effectiveness of the team across the entire support organization. Work to reproduce customer issues in the lab and qualify escalations. Create work-around for customer problems to minimize service impact.
Traveling may be required to customer sites to assist in fault isolation and root cause analysis. Work with Development, Sales, QA and Marketing to build a positive customer experience.
Compliance with all Palo Alto Networks procedures including Escalation, Problem / Bug Reporting, RMA processes is required.
Provide Technical Support to customers, partners and Palo Alto Networks Tier 2 engineers by phone, e-mail and in person.
Work directly with ETAC, GSRT, ISR, PanAV, DevOps and Software Engineering to get customer problems resolved.
Have thorough understanding of the Software release and bug cycles.
Able to isolate root cause for product defects and Reproduce customer issues in the lab.
Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
Networks with key contacts outside own area of expertise. Regularly participate in technical discussions with cross functional teams.
Publish Technical Support Bulletins, provide content technical review for Knowledge Base as well as contribute to customer facing forums and other technical documentation.
Assume technical escalation responsibility for the following threat related issues.
Wildfire verdict issues
Internet Security Research Team issues (PAN-DB, IP Block List, Suspicious DNS)
Platform related bugs
Escalations driven by case age
Sales Escalations (HOT/At-Risk/Political in nature)
Breach or Incident Response related escalations
Able to conduct multi-vendor troubleshooting.
Develop into Threat Subject Matter Expert.
Has visibility across the entire organization; leadership is recognized across the organization.
Assist in developing and documenting threat specific escalation processes.
Organize Tier 3 team meetings to discuss escalation trends, macro issues (round table / touch base).
Internal Tool Development
Perform Senior Engineer due diligence with respect to Malware or Exploit analysis.
Develop and deliver threat specific training materials to the TAC organization.
Take part in the 24x7 Follow the Sun on-call shift rotation.
Monitor Senior Threat Queue
Provide General Threat Consultation to overall Tier 2
Threat Lab Support, Development, and Replication assistance
Technical Case Audits - Identify educational opportunities
Active call assistance
Long term experience related to the position is required; typically 5-8 years of relevant experience.
Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues.
In-depth understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, IPS, traffic generators etc.
Experience across multiple network security and endpoint platforms is a plus.
Experience with industry best practice regarding Threat Prevention.
Strong experience with Security Protocols (e.g. IPSEC / SSL-VPN / NAT / GRE).
Experience with Incident Response models is a plus.
Ability to independently debug broad, complex and unique threat prevention related issues is required.
Industry Certifications a plus.
Ability to work independently, as well as contributing as a team player.
Learn more about Palo Alto Networks here and check out our fast facts
Service Desk - Tier 1 Agent - Secret Clearance
Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The best corporate citizens globally. DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise
For more information, visit www.dxc.technology
DXC Technology has an immediate need in our US Public Sector group for a Service Desk - T1 Agent in San Diego, CA.
The Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical knowledge and troubleshooting experience and aptitude. The ability to learn and adapt quickly is needed to be successful.
In addition to following company policies and procedures, principal accountabilities include, but are not limited to:
Software, hardware, networking troubleshooting skills.
Broad knowledge of computer, networking and software fundamentals.
Provides quick, responsive, high quality and consistent service.
Proficiency with mainstream commercial off-the-shelf (COTS) products such as Microsoft Office, Lotus Notes, Adobe Acrobat, and others.
Log and track calls using incident/problem management database , and maintain history records and related incident/problem documentation.
Read, write, interpret and/or verbally communicate to solicit or explain complex or technical information using simple verbiage.
Must be customer focused, a team player, and able to work on multiple tasks with minimal supervision.
Education and Experience Required:
- High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field); may hold Bachelors degree. ;May hold entry level certification(s) in field of work.
Knowledge and Skills:
Secret Clearance REQUIRED
CompTIA Certification REQUIRED (A , Network , Security )
Superior skills in both written and verbal communication
Experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
Problem solving skills
Accuracy in data entry
Experience in a phone based remote role, esupport, e-chat or similar
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
Knowledge of Knowledge Management Systems and appropriate documentation to the system
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