Center Point Job Description Sample

Overview

Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).

Position Summary

Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position.

Duties & Responsibilities

• Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws.

• Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems.

• Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback.

• Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems.

• Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates.

• Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs.

• Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies.

• Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices.

• Partner with the Fleet business team to maintain and build Fleet service customer relationships.

• Advise associates, technicians, and customers on tires, parts and service programs.

• Effectively communicates with all store associates, managers, and customers.

• Key holder and responsible for basic and detailed opening and closing responsibilities.

• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.

• One year of experience in automotive service environment.

• Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience and a minimum of one (1) year supervisory experience.

• Valid Driver's License.

• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

• Acted as a work lead or supervisor previously.

• Ability to exercise judgement and to work independently.

• Strong customer service skills.

• Ability to handle difficult customer situations.

• Comfortable utilizing up-sell techniques.

• Strong cash handling skills, including the use of POS systems.

• Strong verbal communication skills.

• Demonstrated consistency, accuracy and follow-through.

• Ability to work Days, Nights, Holidays and Weekends.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

• Frequent standing and walking for long periods of time.

• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

• Climb up and down ladders to retrieve and stock merchandise.

• Communicate effectively in person, by telephone, or by using telecommunications equipment.

• Enters and locates information on computer.

• Presents information to small and large groups.

• Visually verifies information, often in small print.

• Safely operates a motor vehicle.

• Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met.

• High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Overview

Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

• Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.

• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.

• In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.

• Valid Driver's License.

• One year of related experience in the automotive service environment.

• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

• Strong verbal communication skills.

• Strong customer service skills.

• Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

• Frequent standing and walking for long periods of time.

• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

• Climb up and down ladders to retrieve and stock merchandise.

• Communicate effectively in person, by telephone, or by using telecommunications equipment.

• Enters and locates information on computer.

• Presents information to small and large groups.

• Visually verifies information, often in small print.

• Safely operates a motor vehicle.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Overview

Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).

Position Summary

Responsible for the efficient inspection, repair and replacement of general automotive parts and accessories. A successful General Service Technician will serve as the resident expert in the companies' core services, such as, oil solutions, battery services and tire installations; and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle. The General Service Technician will conduct a wide variety of inspections and repairs, including but not limited to fluid exchanges and maintenance services, tire inspections / installations and bulb, wiper blade and filter replacements. The General Service Technician may be required to provide advice to and sell customers on automotive services and repairs that are recommended or required for their vehicle.

Duties & Responsibilities

• Prepare and ship complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).

• Receive and process warehouse stock products (pick, unload, label, store).

• Perform inventory controls and keep quality standards high.

• Keep a clean and safe working environment and optimize space utilization.

• Operate and maintain warehouse vehicles and equipment.

• Follow quality service standards and comply with procedures, rules and regulations.

• Strong customer service skills.

• Strong verbal skills.

• Other duties as assigned

Knowledge, Skills, and Abilities

• 6 months of relevant experience preferred.

• Ability to read, analyze, and interpret retail business reports, professional and/or technical journals, time reports, operational reports, government regulations, merchandising reports, plan-o-gram (merchandising) instructions or technical procedures.

• Ability to apply basic mathematical concepts such as addition, subtraction, multiplication, division, percentages and fractions.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to interpret an extensive variety of technical instructions in diagram form and deal with several abstract and concrete variables.

• Must be able to work days, nights, weekends, and holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Extensive standing, walking, pushing and reaching.

• Need full range of motion for reaching, bending and stooping.

• Repetitive movement of hands, arms, legs.

• May drive a vehicle if needed.

• Lifting of heavy equipment >100 pounds is required.

• May work outside and be exposed to weather.

• Exposure to adverse weather conditions, chemicals, odors, dirt and dust.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• The noise level in the work environment is usually moderate.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Description:

Drives sales and creates a positive experience for our Customers through relationships, product knowledge and operational execution. Maintain a great looking store, interact with Customers on the sales floor, and learn new technology. Kohl's offers flexible scheduling and we train and develop the most talented, motivated teams around.

• "Smiles and Says Hi!" - Greets all Customers and Associates, assists in a friendly, courteous manner and adheres to the "Yes We Can"policy efficiently resolving Customer's questions and requests

• Consistently uses the 5 step GREAT program while interacting with Customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to complete the Survey and Thanks the Customer

• Effectively uses Company tools and technology to plan, communicate and share information with team members

• Maintains fitting rooms, sales floor, and work areas according to Company best practices

• Identifies and communicates merchandising and sales floor operational opportunities to Leadership

• Performs other duties as assigned. Examples may include, but are not limited to: assisting with price change events, acting as backup Cashier and other tasks as assigned

QUALIFICATIONS

Required

• Ability to lift 50 pounds on an occasional to frequent basis. Ability to spend up to 100% of work time standing or moving about the department.

• Adherence to Company policy and procedures

• Effective verbal and written communication skills

• Basic math and reading skills, legible handwriting, and attention to detail

• Ability to work as part of a team and interact effectively with others

Preferred

• Prior retail experience

• Comfortable with the use of technology consistently while performing the required tasks

Full-time position with competitive wages and excellent benefit package.

DUTIES

JOB KNOWLEDGE AND ROLE RESPONSIBILITIES:
1.Responsible for assessment of resident needs, development and implementation of comprehensive care plan. Consults with residents' physician in planning resident care. Periodically reviews and updates comprehensive care plan.
2.Works with interdisciplinary team members in developing a discharge plan for individual residents and assists in achieving discharge planning.
3.Communicates and acts as a liaison among residents, family, physicians, and staff.
4.Conducts resident rounds to assess and/or supervise nursing care, assess condition of residents, and safe, clean, comfortable environment.
5.Audits staff nurses to ensure that all resident care systems and processes are followed per policy.
6.Reviews all closed charts of expired resident and ensures appropriate documentation by nursing during the last 48 hours and discharge orders by physicians are enclosed (to contain how and where discharge - i.e. to funeral home via stretcher). Reviews discharge summaries of all residents.
7.Conducts periodic reviews of Care Plans to ensure they are interdisciplinary and updated by the Charge Nurse as changes occur.

QUALIFICATIONS

SUMMARY OF QUALIFICATIONS:
1.Maintains a current, valid License as nurse in good standing.
2.Possesses a minimum one (3) year of experience in nursing service administration. Additional education or experience in such areas as rehabilitative or geriatric nursing is preferred.
3.Possesses strong knowledge of state, federal and local regulations as they pertain to long term care.
4.Possesses good communication skills and is patient and self-disciplined.
5.Must be able to communicate in English, both verbally and in writing, and possess sufficient communication skills to perform the tasks required.

Mavis Discount Tire and Tire Engineer's Mechanic / Automotive Technician

Tire Engineers is proud to join the Mavis Discount Tire family. Mavis is a leader in the tire and automotive repair service field is pleased to join the Center Point, AL area. We're looking for a full-time Mechanic / Automotive to join Team Mavis at one or our state-of-the-art automotive service, repair and tire sales centers.

About the Position of Mechanic / Automotive Technician

As Mavis's leaders in undercar repairs, our Mechanics / Automotive Technicians are trusted to inspect, diagnose and perform a wide variety of automotive services on customers' vehicles. Mavis's Mechanics / Automotive Technicians perform a wide variety of undercar repairs, including brakes, struts and shocks. Mechanics / Automotive Technicians are also responsible for completing state-mandated inspections, changing oil and filters, checking fluids, replacing worn parts, and dismounting, mounting, rotating and balancing tires.

Employee Benefits

At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, including weekly incentive compensation, a good working environment and an excellent combination of additional benefits like health and dental insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid sick and personal time, on-the-job training, and opportunities for career growth and advancement.

Qualifications

We recruit team members who share our commitment to providing complete customer satisfaction and delivering the highest quality service. To be eligible for the position of Mechanic / Automotive Technician, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; (3) possess 2 years of experience and/or training in automotive repair and maintenance or any combination of education, training and experience which demonstrates the ability to perform the duties and responsibilities of the position; and (4) possess an extensive tool box of personal tools used in performing undercar repairs.

The following additional qualifications are preferred: (1) state inspection license(s); and, (2) ASE Certifications in Automotive Maintenance and Light Repair (G1), Suspension and Steering (A4), and Brakes (A5).

As an active position, Mechanics / Automotive Technicians are required to stand, walk, bend, kneel, stoop, crouch, crawl, climb, pull, reach and perform repeated and repetitive movements consistent with vehicle maintenance and automotive repair. Mechanics must regularly lift and/or move items weighing over 50 pounds.

Mavis is an Equal Opportunity Employer

Consistent with our commitment to the principal of equal employment opportunity for all individuals, we enforce a zero tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived membership in any category or status protected by applicable federal, state or local law.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of the position. Where appropriate, Mavis may provide reasonable accommodation, in order for an otherwise qualified individual to perform the essential functions of the position.

Full-time position with competitive wages and excellent benefit package.

DUTIES

JOB KNOWLEDGE AND ROLE RESPONSIBILITIES:
1.Knowledge of age specific developmental factors specific to adult and geriatric residents (i.e. physical, cognitive, and socialization factors) in planning delivery of care.
2.Provides nursing care in accordance with Resident Care Policies and Procedures and ensures the safety and well-being of the residents is maintained.
3.Completes or assists residents with bathing, dressing, hygiene, and grooming in accordance with established Care Plan/ Daily Care Guides.
4.Serves and collects food trays, feeds residents requiring help. provides meal supplements and fresh drinking water as needed.
5.Moves or assists residents in moving to and from bed as necessary, and transports residents using wheelchairs, or assists them with walking, as per Care Plan/Daily Care Guides.
6.Assists in keeping residents' rooms and equipment clean, neat and orderly.

QUALIFICATIONS

SUMMARY OF QUALIFICATIONS:
1.High School Degree and previous Long Term Care Nursing Assistant experience preferred.
2.Possesses a current (not expired or lapsed) Nurse Aide Certification.
3.Is listed on the State Nurse Aide Registry.
4.Has no findings of resident abuse, mistreatment, neglect, or misappropriation of resident property listed on the registry.
5.Must be able to communicate in English, both verbally and in writing, and possess sufficient communication skills to perform the tasks required.

Full-time position with competitive wages and excellent benefit package.

DUTIES

JOB KNOWLEDGE AND ROLE RESPONSIBILITIES:
1.Coordinates or provided facility education program, including all mandatory in-services (either required by code or by department / facility policies) and any QA-identified educational needs.
2.Adheres to facility work rules, policies and procedures and collective bargaining agreements in the hiring and scheduling of staff.
3.Informs applicants of job openings and details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
4.Performs pre-employment drug screening, reference checks, background checks after a job offer has been made and before the candidate begins work in the facility.
5.Maintains records of applicants not selected for positions.
6.Provides and documents all in-services.
7.Educates staff on all required policies and procedures.
8.Maintains secure personnel records for all employees including attendance documents, requests for time off, discipline and counseling forms.
9.Reduces unscheduled vacancies by contacting available staff to cover.
10.Advises the Director of Nursing Services of outstanding issues, potential problems, and labor relations matters.

QUALIFICATIONS

SUMMARY OF QUALIFICATIONS:
1.Bachelors Degree preferred with a valid State-appropriate Registered Nursing license required.
2.Must have a minimum of 5years experience in Long Term Care.
2.Experience with staff scheduling, emergency staffing, recruiting and hiring, background checks and reference checks required.
3.Must be able to read, write, and follow oral and written directions at a level necessary to perform the tasks required.
4.As required able to work overtime evenings and/or weekends to meet departmental deadlines.

Full-time position with competitive pay and benefits.

DUTIES

JOB KNOWLEDGE AND ROLE RESPONSIBILITIES:
1.Knowledge of age specific developmental factors specific to adult and geriatric residents (i.e. physical, cognitive, and socialization factors) in planning delivery of care.
2.Provides nursing care in accordance with Resident Care Policies and Procedures and ensures the safety and well-being of the residents is maintained.
3.Completes or assists residents with bathing, dressing, hygiene, and grooming in accordance with established Care Plan/ Daily Care Guides.
4.Serves and collects food trays, feeds residents requiring help. provides meal supplements and fresh drinking water as needed.
5.Moves or assists residents in moving to and from bed as necessary, and transports residents using wheelchairs, or assists them with walking, as per Care Plan/Daily Care Guides.
6.Assists in keeping residents' rooms and equipment clean, neat and orderly.

QUALIFICATIONS

SUMMARY OF QUALIFICATIONS:
1.High School Degree and previous Long Term Care Nursing Assistant experience preferred.
2.Possesses a current (not expired or lapsed) Nurse Aide Certification.
3.Is listed on the State Nurse Aide Registry.
4.Has no findings of resident abuse, mistreatment, neglect, or misappropriation of resident property listed on the registry.
5.Must be able to communicate in English, both verbally and in writing, and possess sufficient communication skills to perform the tasks required.