Central Office Operator Supervisor Job Description Sample
Call Center Supervisor - Central Production Office
The principle purpose of the Central Production Office (CPO) Supervisor is to manage a Team of employees ensuring
the successful completion of installation jobs/projects and related work/service orders as well as addressing and resolving real time issues. This includes maintaining consistent execution, service quality levels and delivering key operational metrics.
The CPO Supervisor will also have primary responsibility for motivating, leading and developing direct reports performance including providing targeted coaching and individual development plans.
The CPO Supervisor will be responsible for managing and providing results that support Selling Channels across a broad geographic area regardless of sale origination i.e. Store, Lowes.com etc. In addition, the CPO Supervisor will manage a team of individual contributors who are responsible to execute day to day work flow activities of all installed sales and services in assigned area.
To accomplish this, the CPO Supervisor must have moderate knowledge of business management, customer service practices, remodeling and installation activities, remodeling license and permitting process, work flow and Lowe's Store and Selling operations.
In addition, the CPO Supervisor will work closely with leadership from Stores, Field Management and Contact Center
Management on sales and product related issues to resolve immediate needs as well as identify training opportunities for Customer Experience improvement. This position will also work cross-functionally primarily collaborating with Service
Providers, Product Vendors and other CPO Teams.
Required Minimum Qualifications
- High School Diploma or Equivalent
1 -2 years of experience managing direct or indirect reports
Bachelor's Degree or Equivalent
1 – 2 prior Installation or Remodeling industry experience
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE ® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2016 sales of $65.0 billion, Lowe's and its
related businesses operate or service 2,365 home improvement and hardware stores and employ over 290,000 people. Founded in 1946 and based in Mooresville, N.C., Lowe's supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com .
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Lead Office Coordinator – Central Office
Nevada Kidney Disease and Hypertension Center (NKDHC) is rapidly becoming Nevada's premier group of private practice physicians specializing in the field of Nephrology. We provide superior care to individuals with renal (kidney) disease. We are considered experts in the treatment of Chronic Kidney Disease (CKD), End Stage Renal Disease (ESRD), Acute Renal Failure (ARF), Kidney Transplantation and creating and maintaining accesses for dialysis therapies. NKDHC has enjoyed the trust of patients and the respect of the local communities in the Las Vegas and surrounding areas for greater than 30 years. We are currently seeking a Lead Office Coordinator to join our team.
Lead Office Coordinator
By utilizing your exceptional management and leadership skills, you will coordinate daily office operations and ensure the established goals for patient volume are attained. You may be required to report to alternate NKDHC worksites, as directed.
Direct staff performance onsite to ensure adherence to policies, procedures and protocols; track attendance and authorize timesheets and PTO requests.
Track behaviors to meet/exceed goals to increase patient volume and communicate obstacles promptly.
Monitor physicians' daily schedule to optimize allotted time slots.
Coordinate scheduling with other offices to ensure adequate coverage at all work stations.
Maintain a positive working relationship with referring physician offices.
Adhere to purchasing procedures and inventory control for office and medical supplies.
Act as liaison between physician office and administration.
Participate in monthly clinical staff meetings.
Provide educational support and development to office staff.
Support back and front offices daily, as needed.
Complete clerical tasks including but not limited to distributing mail and reports, mail and fax dictation reports, send out recall letters and work on hospital follow up.
Facilitate annual purging process of patient charts.
Directly supervise 7-12 employees.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities also include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
The ideal candidate must have
Excellent customer service and communication skills for interfacing with patients, staff and outside vendors
At least 2 years medical office experience preferred
The ability to support a pleasant, positive and cooperative teamwork environment, as well as support our Company's Corporate Mission, Core Values and Vision required
The ability to prioritize and use diplomacy skills coupled with the ability to multi-task and lift and/or move 20 pounds essential
Must be able to use a computer, scanner, printer, telephone, fax and copier
All skills, abilities and education will be considered for minimum qualifications.
We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
Central Office Security Officer - Bridgeport Office
Purpose of the Position: Under the supervision of Safety and Security Operations Manager, performs routine security functions to ensure the protection of property and the safety of Central Office staff;manages access to the building; monitors any incidents and escalates them to the supervisor; performs related duties as required. Must possess superior customer service skills. Since the security officers are often the first contactsinfluencing the public's view of the entire organization, they must project a positive image in accordance with the image the Board of Education wants to maintain.
Principal Accountabilities and General
Screens visitors, using access control systems and security screening apparatus to ensure the safety of the building and that visitors go directly to their designated areas.
Maintains the highest levels of professionalism and customer service to employees, vendors, guests by greeting customers in a friendly and courteous manner setting a positive tone for the day.
Maintains organization's stability and reputation by complying with legal requirements, Board policies,CPS Office of Safety and Security Accountability standards, and departmental posted orders and best practices.
Maintains safe environment by monitoring and setting building and equipment controls. Secures premises and personnel by patrolling property; monitors surveillance equipment; inspects buildings, equipment, and access points.
Permits entry; manages access control of personnel and visitors into and out of CPS Office Buildings.
Completes preventive maintenance requirements to ensure equipment functionality following manufacturer's instructions. Troubleshoots equipment malfunctions calling for repairs; prevents losses and damage by reporting irregularities.
Informs violators of policy and procedures; alerts appropriate supervisor/authorities of trespassers. Directs others in emergencies as they arise. Reports unusual activity or suspicions of safety issues to the Security Supervisor or administration in a timely fashion. Documents incidents in a timely manner, capturing details and participants' data.
Maintains the cleanliness of the front desk and surrounding area.
Maintains and controls the lobby during large events to ensure a smooth flow of guests without interrupting normal business functions and the safety of visitors and staff at various meetings and functions.
Participates in professional development trainings to increase knowledge and skills.
Qualifications / Skills:
High School Diploma or equivalent required, Bachelor's Degree preferred.
A minimum of 2-3 years of highly successful related experience, including experience with CPS technology systems.
Basic knowledge of school business processes (i.e., Verify Door Swipe Module) and methods of providing site security and safety.
Proficiency with MS Office and Excel, Google applications, surveillance monitoring software.Ability to type.
Ability to keep up with fast paced environment and to multi-task.
Sound judgment and knowledge of ethical practices.
Problem solving skills; ability to take charge, especially in emergency situations.
Ability to follow written and oral instructions; ability to take personal responsibility for mistakes and learn from them, while consistently following up with analysis and corrective action.
Strong oral communication skills, human relations and interpersonal skills; team oriented.
Effective listening skills; ability to effectively communicate back to the customer in a clear, concise and friendly manner whatever they need to get across to the person, whether it be directions or instructions to leave the premises; good communication also involves smiling when appropriate, making eye contact and displaying open posture.
Dependability, politeness, show of interest and concern, tact, discreetness, maintaining confidentiality, impartiality, calmness, patience and helpfulness with visitors and / or Central Office staff.
Impeccable attendance and punctuality.
LOCATIONS& HOURS of Operation:
Central Office 6am-10pm M-Fri/ 6am-1pm Sat
Garfield Park 6am-10pm M-Fri/ 6am-1pm Sat
Coleman 6am-8pm M-Fri/ 6am-1pm Sat
Avondale 8am-5pm M-Fri
Stewart 8am-5pm M-Fri
Western 8am-5pm M-Fri
Clark HS 8am-5pm M-Fri
Manley HS 8am-5pm M-Fri
Crane HS 8am-5pm M-Fri
Phoenix HS 8am-5pm M-Fri
Warehouse 8am-5pm M-Fri
Central Office Technician
Position is in Huntington, WV
$35.00 per hour and $125.00 per diem.
Tests, analyzes and interprets data for trouble shooting in switching equipment, computer systems, data networks and associated peripherals. Operates and maintains various switching, data network and computer processing equipment. Installs, updates, accepts, tests, and initializes systems and equipment. Monitors switching equipment, computer systems, and data networks. Responsible for maintaining accurate and complete records and taking any corrective action as needed.
Duties may include, but are not limited to, the following:
Operating and maintaining all types, including legacy systems as well as next generation technologies, of local and toll switching equipment, data network equipment, computer processing equipment and associated peripherals. Assisting with or performing system and equipment installations, acceptance testing and initialization.
Performing and verifying generic upgrades, system reconfigurations, F.C.O.'s hardware changes and system relocations.
Monitoring switching equipment computer systems, networks to ensure they are operating at optimal levels. Corrective action taken as needed.
Tracking, analyzing, and reviewing system alarms, logs, trouble reports, traffic measurement reports, etc. Corrective action taken as needed.
Performing tests, analyzing data and interpreting manuals and wiring diagrams to locate and clear trouble conditions in switching equipment, computer systems, data networks and associated peripherals.
Performing coordination and testing functions associated with the services provisioning activities.
Extracting routine system and customer reports as required.
Planning jobs and determining materials, tools, force, to complete tasks. Developing schedules for completing tasks. Adjusting priorities and informing work team when problems arise.
Gathering information required for projects or assignments. Researching relevant sources to ensure that information is current and relevant. Carefully reading forms, diagrams and other documents.
Maintaining accurate and complete records. Preparing and updating logs, records and files regularly.
Working with field technicians that utilize complex testing devices such as protocol analyzers, transmission measuring sets, etc., while trouble shooting and installing services.
Analyzing and verifying switching or operational support systems software including translations.
Accessing and operating of operational support system software and hardware including systems used for specific customer contracts, such as federal contracts.
Works inside an open office environment at a computer terminal for extended periods of time, and modifies/analyzes some software programs. May be required to travel and work in various buildings.
Analyze and investigate switch AMA usage errors. Document trouble ticket and refer to correct organization for resolution.
Actively participates in deployment and general maintenance of inventory systems and associated equipment.
Contacting customers, external and/or internal may be required.
May be required to perform additional duties and tasks as required by the Company
Ability to perform trouble isolation through REACT software.
Experience in reading a CLR/DLR to aide in troubleshooting efforts.
Claims Specialist - Central Billing Office - Full Time
IN201_59100 Primary Physician Network-CBO
Expected Weekly Hours:
Minimum $14.97 - Maximum $ 21.70
Job Description Details:
Serves as a primary resource to Claims Processors and special projects, research, testing and training. Supports supervisory activities through staff monitoring and development.
Acts as liaison with outsource partners, provider representatives and other outside agencies in addressing management of the accounts receivable. Supports the preparation and submission of compliant claims for optimal reimbursement on patient accounts. Analyzes outstanding accounts receivable and takes appropriate action to identify and resolve issues preventing, delaying, or reducing appropriate payment through systemic or staffing changes.
Responds to inquiries and requests from various sources related to patient accounts and account processing. Researches and resolves higher level systemic and global payer issues impeding timely processing and optimal reimbursement of claims. Performs all duties according to department and hospital procedures.
1.Actively demonstrates the organization's mission and core values, and conducts oneself at all times in a manner consistent with these values.
2.Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information.
3.Coordinates accounts receivable processing within the team, other areas of the department, and other departments within the organization to provide seamless revenue cycle processing for optimal reimbursement. Assists supervisor in interviewing job candidates, providing input on team performance and productivity reporting, and participates in documenting performance appraisal. Maintains time and attendance records for team members in accordance with organization's policies to assure appropriate staffing levels. Facilitates orientation and assists in the training of new employees or team members needing improvement.
4.Assures claims are reviewed for irregularities, and edited for accuracy and completeness. Reviews electronic edit information and makes recommendations for changes in legacy and claims submission systems. Ensures claims meet all payer requirements for submission. Coordinates claim submission on a timely basis, including any attachments and additional documentation.
5.Manages and maintains unbilled claim inventory at minimum level through analysis and resolution of edits. Resolves issues promptly through edit development, communication with related departments and external resources in order to submit all claims on a timely basis.
6.Identifies and resolves issues related to claim components, such as erroneous or late charges, dates of service, billing codes and claim formatting. Documents and refers issues of concern to Supervisor.
7.Reviews payer bulletins, manuals, and newsletters. Stays abreast of current claim requirements and disseminates changes to the team. Documents and suggests, edits, processes and procedures to enhance claims submission accuracy and ensure claim technical requirements are met.
8.Ensures patient/guarantor receives accurate, appropriate, statements through updating of related legacy system demographics and documentation.
9.Communicates with patients, guarantors, payers, physician offices, and related internal departments as necessary, verbally and in writing, regarding any additional information needed, claim processing, claim or account status and balance due.
10. Analyzes outstanding accounts and takes appropriate action to secure prompt and accurate payment of all claims submitted. Resolves issues preventing, reducing, or delaying payment through verbal and written with patient/guarantor, payer, physician offices, and related internal departments.
11. Manages and maintains unpaid account inventory at minimum level through analysis, identification, and resolution, of all issues delaying payment through systemic or staffing changes based on work files and reports. Reports on issues and trends to Supervisor.
12. Reviews and approves account adjustments and legacy system documentation as appropriate.
13. Reports adjustment information as required or requested by Supervisor.
14. Monitors, investigates, documents and reports trends and characteristics of claim processing delays, errors and denials with recommendations for resolution.
15. Ensures all claims and follow-up activities comply with federal, state, and payer specific claim submission guidelines based on user specific reports and measures. Identifies, documents and refers issues of concern to Supervisor.
16. Maintains current knowledge of all organizational compliance polices and procedures. Assimilates compliance standards into all facets of work.
17. Maintains confidentiality of all patient, department, hospital and organization related information. Secures documents and other information in order to preserve the confidentiality of all Private Health Information.
18. Receives, reviews, and promptly resolves and responds to written and verbal inquiries and requests related to patient accounts, account processing, and outstanding balances.
19. Analyzes and triages through review, status of accounts and coordinates all other appropriate actions, such as securing expected payment, requesting appeals, resolving other claim processing issues, arranging patient payment plan, or need for financial assistance.
20. Prepares documentation and provides other appropriate information to internal customers and external agents contracted by the organization to facilitate account resolution when team members need assistance.
21. Serves as a resource in higher level complexity issues by: Researching, analyzing and responding to internal and external audits, and peer review organization inquiries.
22. Provides analysis and documentation of system or process improvement initiatives in response to changing governmental, regulatory or payer requirements.
23. Coordinates and responds to special focused projects and periodic governmental regulatory and payer specific reporting in a timely and accurate manner using multiple media.
24. Participates in testing and implementation of new or upgraded, hardware, software and processes. Identifies, documents and recommends changes to system tables, parameters and masters, governing claims processing.
25. Assists with Systems Support staff in training team on new materials as implemented.
26. Supports claim submission and resolution for all payer groups, based on mastery of requirements.
27. Performs other duties consistent with purpose of job as directed.
JOB SPECIFICATIONS AND CORE COMPETENCIES
Education: Work requires mathematical, analytical, communication and technical skills normally acquired through a high school level of education development with advanced mathematical or scientific curricula and two or more years specialized technical or post-secondary training or five or more years of related experience in acute care hospital claim submission requirements, with leadership responsibilities, plus up to three months of focused on-the-job training.
Experience: Demonstrated knowledge of Health Insurance Privacy and Portability Act requirements, general claims processing components, advanced claim coding (Revenue, HCPCS, and CPT) and submission practices, as well as major payer processing requirements is necessary at a level usually attained in five to seven years related job experience with hospital claim submission, managed care contracting, or provider relations. Strong systems and electronic claim submission background necessary for successful integration into departmental operations.
Strong competency with Personal Computers as well as intermediate level skills in Word Processing, Spreadsheet and E-mail applications required for performance and productivity assessments, data analysis, documentation, reporting and communications. Intermediate Internet experience to research claim issues and access payer websites also required.
Must demonstrate the ability to assimilate experiences in responding to varied assignments. Must be able, and willing, to work under minimum supervision. Must possess a solid understanding of receivables management operations in a department that is complex and significantly automated.
Other Job Requirements:
Work volume is high, and must be prioritized in order to complete essential duties daily. Work involves superior math, communication, and analytical skills to independently reconcile accounts and resolve issues or discrepancies with outstanding balances.
Must be able to interpret data in multiple systems in differing formats to problem-solve and provide options for solutions. Must be able to develop processes and present them to management for final approval. Work requires excellent judgment and negotiating skills to resolve issues related to payments, adjustments, and account balances and secure payment.
Position requires reliance on experience and judgment to plan and accomplish assigned tasks and goals. Duties entail substantial variety and complexity in responding to changing environment. Periods of extreme mental concentration and pressure may be experienced because of the erratic nature of the workload.
A significant level of initiative, self-direction and motivation is required to assure timely and accurate response to all issues. While supervision is available most times, the individual must be adequately proficient to work with little or no supervision, while seeking supervisory support appropriately. Primary communications involve patients, payers, third party administrators, business partners, agencies, and other departmental staff.
Secondary communications involve other SJRMC personnel, and physician office personnel. Must possess skills to persuade payers to review global issues and bring them to resolution. Must demonstrate the ability to clearly articulate issues and information to a wide and diverse range of audiences. Must demonstrate excellent customer service and interpersonal skills, including verbal and written communication, judgment, and diplomacy.
Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.
within each department.
Trinity Health's Commitment to Diversity and Inclusion
Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Registered Nurse (Rn), Central Scheduling Supervisor
St. David's South Austin Medical Center is part of St. David's HealthCare, one of the largest health systems in Texas, which was recognized with a Malcolm Baldrige National Quality Award in 2014. St. David's South Austin Medical Center is an acute care facility with 316 beds, offering a range of complex specialties and sub-specialties, including a nationally accredited oncology program with the area's only adult bone marrow transplant program; a trauma program that includes all of the capabilities and programmatic elements of a Level II trauma center to treat the most severely injured and critical patients; a comprehensive cardiac program; full-service maternity and newborn care with Level I and II nurseries; and two full-service emergency centers in the communities of Bee Cave and Bastrop.
The Central Scheduling RN Supervisor will be responsible for scheduling all patient procedures for the Surgical Services Department. This includes Cath Lab, Special Procedures, Main Operating Room, Open Heart Operating Room, Endoscopy Unit and Labor and Delivery. The RN Scheduler will be responsible for obtaining complete and accurate patient demographics, insurance details and procedural information. The RN Scheduler will ensure that all physicians are appropriately credentialed prior to scheduling procedures. The RN Scheduler will be responsible for building and maintaining the surgical dictionary.
Exhibit excellent communication, written, organizational, and public relations skills.
Working knowledge of the general function of procedural areas
Has an extensive knowledge of Medical Terminology and operative procedures.
Possess a working knowledge of all departments and their terminology.
Responsible for auditing information for accuracy.
Accurately transcribe physician's orders that have been given verbally or utilize physician's routine orders as directed by physician or office scheduling staff.
Maintains excellent communication with physicians and their offices. Communicates effectively with multiple departments such as Registration and Billing.
Has an extensive knowledge of insurance information and it's relation to the scheduling process. Understands universal protocol and ensures/verifies the correct patient, correct site/side and procedure for all surgical procedures. Ensures that physicians' are appropriately credentialed and is able to verify as such.
Capable of using various computer programs such as excel and word system and central scheduling system.
Capable of using computer, printer, Efax, and copiers.
Responsible for obtaining, entering, and updating patient demographic information into the Meditech centralized scheduling system.
Must work with a multiple of departments and patient populations
Responsible for updating estimations of surgical procedures used to calculate patient liability.
Good communication skills
Responsible for maintaining patient privacy and confidentiality.
Understanding of patient consents, pre-verification documentation, CMS and Joint Commission Standards.
Ability to handle staff relations.
Provide future and current schedules to appropriate departments.
Ability to notify managers of any special request for procedures.
Possess ability to be flexible.
Supervises scheduling team members.
Demonstrates understanding of HCA's and "Patients First" safety initiative by strict compliance to all safety protocols and procedures.
LEVEL OF FORMAL EDUCATION REQUIRED
Graduate of School of Nursing with Current Registered Nurse Licensure from State of Texas.
Minimum of two years in a hospital setting with some surgical and procedural experience. Knowledge of insurance, orders and other scheduling practices are essential. Good customer service skills and knowledge in quality indicators such as patient and surgeon satisfaction.
Registered Nurse license by the Texas Board of Nurse Examiners. If compact license held, RN is required to obtain a Texas RN license within 90 days of their hire date.
BMV Full-Time Branch Manager - Central Office Title Processing
Work for Indiana
Join U.S. News & World Report's #1 state government! With more than 50 executive branch agencies, the State of Indiana features a diverse workforce offering applicants stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana's communities every day. You also benefit from the state's enterprise-wide employer values including work-life balance, public service, professional growth, diversity and wellbeing.
About Bureau of Motor Vehicles
The BMV's mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we invest in our employees, engage our customers, provide sustainable systems, and embrace product innovation.
About the job
The Indiana Bureau of Motor Vehicles is seeking qualified applicants to fill a Branch Manager position to oversee and execute all aspects of Central Office Title Processing operations. The Branch Manager is responsible for ensuring staff compliance with all agency policies and procedures and with state laws. This position ensures that the licensing needs of the customers are provided by the branch in a timely, safe, and secure manner. The Branch Manager reports directly to Central Office Director.
A day in the life
Ensure branch day-to-day operations;
Consult with the Central Office Director to evaluate and schedule appropriate staffing levels:
Complete daily and weekly required reports and submit them to the Central Office Director;
Complete records and/or submit reports on a daily basis for all cash balances and deposits;
Audit and report staff monthly/quarterly performance
Clarify, enforce, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures;
Verify and approve weekly payroll reports for each branch;
Facilitate resolution for all customer complaints;
Ensure training, development, evaluation, and discipline of staff is completed in accordance with agency policies and operating guidelines;
Monitor and log the inventory of all BMV products and office supplies;
Directly supervise branch staff;
Execute supervisory responsibilities in accordance with the agency's policies and applicable laws;
Develop and train employees. Ensure appropriate academy training is completed post-hire in order for branch staff to effectively conduct day-to-day business;
Work with Human Resources to ensure completion and compliance of processes and procedures;
Perform other duties as assigned.
What we're looking for
Bachelor's degree from an accredited college or university preferred, four (4) years of experience with the Bureau of Motor Vehicles or as a manager in a service industry; or equivalent combination of valid High School/GED education and experience.
Ability to present information to clients, customers, and employees.
Ability to write reports and operational correspondence.
Ability to rationalize customer concerns.
Ability to think logically in order to troubleshoot, analyze situations, and make sound decisions.
Ability to apply fundamental cash management and accounting principles.
Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, e-mail systems, and STARS.
Ability to operate office equipment, including copiers, fax machines, and phones.
Knowledge of basic machinery operation.
Good knowledge of BMV services and STARS.
Ability to handle multiple tasks simultaneously.
The State of Indiana offers a comprehensive benefit package which includes:
Choose from four medical plans (including RX coverage), vision and dental
Wellness program that offers eligibility into a discounted medical plan
Health savings account, offered for most medical plans, includes state contributions
Deferred compensation account (similar to a private sector's 401 K plan) with employer match, as well as a choice between two fully funded pension plans
Group life insurance
Employee assistance program that allows for covered behavioral health visits
Paid vacation, personal and sick time off
The State of Indiana offers other generous leave policies covering a variety of employee needs
12 company paid holidays, 14 on election years
Qualified employer for the Public Service Loan Forgiveness Program
New parent leave
Equal Employment Opportunity
The State of Indiana is an Equal Opportunity Employer.
Central Billing Office Support Position (5904-147)
United Surgical Partners International is a publicly traded company that specializes in the development and operation of Ambulatory Surgical Facilities in the U.S. and the UK. We provide first-class surgical services for local communities and recognize our employees as our number one assets.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Experience in the medical field is a plus! Ability to work efficiently and accurately in a fast paced work setting.
Will provide support to the billing team. Responsibilities may include, reviewing and calculating contractual allowables, submitting electronic and paper claims, resolving clearinghouse claim rejections, pulling and submitting information for audits, maintaining logs for needed billing information, and entering data into the patient accounting system.
WORKING CONDITIONS: Working environment is representative of the essential functions of the job. Physical demands require employee to sit and answer the phone for extended periods of time. Reasonable accommodations may be made to enable individuals to perform essential functions.
Requirements KNOWLEDGE, SKILLS, QUALIFICATION and EDUCATIONAL AND /OR EXPERIENCE REQUIREMENTS:
High School Diploma or equivalent.
Proficient in Math and/or accounting
Capable of working in a fast paced environment with high production expectations.
Must be realiable and dependable
Excellent communication skills using proper English grammar.
Knowledge of Internet Explorer, Microsoft Excel, Microsoft Word, and Outlook.
Dir Central Billing Office
Develops and implements department goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization.
Directs and evaluates departmental operations, including customer service, information technologies, service level determination, and complain management, to achieve performance and quality control objectives.
Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing educations initiatives.
Prepares, monitors, and evaluates department budgets, and ensures that the department operates in compliance with allocated funding.
Coordinates and directs internal/external audits.
Creates and fosters an environment that encourages professional growth.
Ensures department stays focused on their important role in the Revenue Cycle.
Prepares monthly financial reports.
Required critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Minimum Work Experience
Five or more years of recent, progressive related experience in Patient Access or Business Office setting.
Central Business Office - Billing Analyst
Job ID REQ_88619 FACILITY Riedman Campus LOCATION Rochester, New York
The Billing Analyst will extrapolate and validate data from multiple sources. They will organize, analyze and present it to various audiences based on the business need identified. The Billing Analyst also serves as the intermediary to coordinate and communicate Patient Financial Services issues/trends with departments and payor representatives to ensure trends, issues and opportunities within PFS are identified and resolved timely to meet and facilitate receivable management.
STATUS: Full Time
LOCATION: Riedman Campus
DEPARTMENT: PRLC & BHN Accounting
SCHEDULE: Monday - Friday | Days
Bachelor's degree preferred
Two (2) years of relevant experience within an integrated health system preferred
Experience with EPIC preferred
Quality & Compliance. Demonstrates working knowledge of applicable laws and regulations pertaining to insurance regulatory laws, and compliance requirements. Performs daily monitoring and quality assurance of electronic claims reports showing what was submitted, received, and processed by our clearing house
Analysis. Assists CBO Management in achieving operational metrics and goals.
Assists billing team in resolving claims, project problems and escalating payor issues as needed. Analyzes financial data and extracts to assist in defining relevant information/trends
Reporting. Provides concise and timely status reporting. Assists with the day to day reporting and trending on payor related issues impacting claims processing and timely payments
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
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