Charlotte Hall Job Description Sample
Route Service Sales Representative (4-Day Workweek)
Make your own hours with uncapped commissions and lifetime residuals.
If you can get excited about selling the hottest new products and services on the market today as well as saving your merchant a substantial amount of money each month than this career may be perfect for you. While selling payment processing and related services, you meet the changing needs of your customers by crafting and customizing a system that works for their individual business. Get to know your clients on a deeper level with exceptional customer service and a personal touch with an in-depth look into their business to determine what products and services will benefit each one. Join an exciting team of individuals committed to offering the best technology to every merchant and taking them to the next level.
- Sell payment processing services and related products to business owners, customizing programs to cover a variety of solutions to meet the needs of every individual business.
- Meet with merchants daily to provide them with information about how our products and services will benefit their business and help to keep everything well organized.
- Attend programs, seminars and meetings to learn about new services and products, receive technical assistance and learn new marketing and selling skills.
- Create marketing strategies that bring customers to you rather than another.
- Guarantee that all necessary paperwork is filled out and filed to put the processing account in place.
- Communicate with customers and underwriters to determine that the account starts to process seamlessly.
- Monitor any notifications and alerts to guarantee that the merchant is not having any problems.
- Seek new clients through networking and calling lists of prospective clients on a weekly basis.
- High school diploma or equivalent
- Reliable Vehicle
- Computer or laptop and scanner
- Bachelor's degree
- Flexible schedule and ability to travel
- Experience working in a commission based position
Recovery Support Associate ( 4:30 P - 12:30 A (Alternating Weekends)
Hours: 4 p - 12 a (alternating weekends)
Major Areas of Responsibility:
- Provide a friendly & supportive environment while assisting residents to develop daily routines & conflict resolution skills.
- Supervise residents, guiding them through established structured activities & daily routines.
- Act in a professional role to promote the mission, ethics & brand promise of the Walden agency.
Key Result Areas:
- Service Excellence: Ensure position competencies are achieved through appropriate training/supervision to ensure key performance indicators are achieved.
- Customer Service: Promote a good working relationship with internal and external customers that foster Walden’s Strive for 5 standards.
Specific Responsibilities of the Job:
- Provide shift coverage, days, nights, weekends, outreach coverage and holidays as scheduled based on program need.
- Verify client leave passes, monitors clients plan while on pass & checks clients in/out as necessary.
- Conduct breathalyzer and urinalysis testing on each shift.
- Conduct random room searches (client & common rooms) in accordance with program procedures and daily schedule.
- Responsible for completing all required paperwork according to agency standards.
- Attend and actively participates in staff meetings and trainings as scheduled.
- Provide crisis intervention when needed.
- Answer hotline calls as needed.
- Respond appropriately to the cultural differences of staff, clients, residents, and referral sources.
- Provide internal outreach services to include but not limited to staffing coverage at Anchor and/or Hotline and training as scheduled & needed.
- Train new staff on the residential program.
- Participates in peer support consultations as needed.
- Adheres to all policies, procedures & regulations.
- Other duties as assigned.
Essential Personnel: Yes
This position is considered essential personnel. Occasionally, the Agency may close administrative offices due to holidays, inclement weather, emergencies, or special occasions. Positions are classified as essential personnel when their position is required to continue agency operations while the administrative offices are closed. The CEO or designee may excuse essential personnel from reporting for work as circumstances & conditions warrant maintaining minimum staffing requirements for affected facilities.
Licensure, Education, & Experience:
- HS diploma or equivalent required.
- Valid driver’s license with clean driving history required.
- Previous experience working in an adult residential setting preferred.
Job Knowledge, Skills, & Abilities:
Below is a listing of each essential responsibility that the job holder must be able to perform satisfactorily to do the job successfully. These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Working knowledge of the drug/alcohol treatment system.
- Demonstrated commitment to serving others.
- Excellent written and oral communication skills.
- Demonstrated ability to lead a pre-established structured group meeting.
- Excellent ability to maintain personal/professional boundaries while utilizing a trauma informed approach.
- Demonstrated ability to effectively problem-solve using designated tools & methods.
- Working knowledge of Microsoft Office.
- General knowledge of electronic health record systems, preferably with Credible.
- Schedule monthly supervisions
- Bring all program updates, requested changes and recommendations to supervisor.
- All COMAR & CARF mandatory trainings required within 30 days of hire & as needed.
- Completion of on the job training checklist within 30 days of hire.
- All Agency training requirements.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable individuals with disabilities to perform the described essential functions.
While performing the responsibilities of the job, the employee is required to talk & hear. The employee is often required to sit or stand, reach, bend, & move about the facility. Normal, corrective vision range ability to see color & to distinguish letters, numbers, & symbols. Must be able to occasionally lift, push, pull, or carry ten (10) pounds.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Assistance Program
- Life Insurance
- Education Reimbursement
- Employee Discounts
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