Cigar Brander Job Description Sample
Cigar Sales Specialist (12438)
Applicants for this position must possess a thorough, in-depth knowledge of cigars. A passion for the product is required along with superior customer service skills to drive sales within a specific department.
Assists in developing sales and providing assistance to customers.
Continues to develop knowledge of store products.
Works as part of a team to keep the department and store organized and effectively merchandised; this includes moving, stocking and staging product.
May be required to assist in other departments.
Must be able to demonstrate detailed knowledge of cigars.
Ability to effectively communicate with customers and managers.
Ability to repeatedly lift 40-50 pounds.
Ability to attend tasting events and sample product to better assist customers with their selections.
Ability to work evenings, weekends and holidays, as scheduled.
Cashier/Tobacconist - Lit
Whether it's behind the bar, on the floor or at the door, we're all driven to deliver a guest experience that's Above it All! At Snoqualmie Casino, we work together to provide safe, fun and exceptional entertainment. The high-energy atmosphere is not for everyone, but if you consider yourself a people person who thrives in a busy environment, then we want you on our team!
THE EXCEPTIONAL ENTERTAINMENT EXPERIENCE
We're building a legacy at Snoqualmie Casino by providing our guests an Exceptional Entertainment Experience. Team Members at every level have made the commitment to deliver on this promise every chance they can. The guest service practices that support this promise are:
We appreciate that our guests have selected Snoqualmie Casino as their choice for entertainment.
Support other team members – help them be successful in their jobs.
Understand that when we're on the floor we're on stage.
We deliver our promise to every guest on every visit.
To provide guests with professional, courteous service in regard to the sale of cigars and cigar accessories and to provide helpful information about the cigar lounge and cigar smoking.
ESSENTIAL DUTIES & RESPONSIBILITIES
Assist all guests, whether in person or by telephone, with any questions or purchase they may have.
Practice Superior Guest Service at all times.
Use proper cash handling procedures when accepting cash, charge cards, checks, gift certificates or comp slips as payment for purchases.
Account for the overall accuracy of the daily paperwork including deposits, variances and shift reports.
Maintain the overall general appearance of the humidor and point of sale area.
Make certain that all inventory levels on display products are maximized.
Rotate stock on a regular basis to ensure product quality and freshness.
Obtain and maintain a high level of knowledge regarding cigar products and service techniques.
Other duties as assigned.
Education and Experience:
High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
Six (6) months Cash Register and Retail Customer Service experience.
Three (3) months Sales experience in Beverage, Food, and Tobacco.
Skills and Abilities:
A passion for Guest Service, enjoy Problem Resolution, and working in a fast paced environment.
Tobacco product knowledge and or experience with fine tobacco retailing.
Skills and Abilities:
- Basic knowledge of Sprits, Wine, and Beer products.
Snoqualmie Casino exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). Pre-employment drug testing is required for all positions and you must obtain and maintain a gaming license from the Snoqualmie Gaming Commission.
Premium Membership Sales Executive
Sell memberships to current Flyers and Sixers season ticket holders for the Cadillac Grille and Cigar Club.
Work closely with Flyers and Sixers sales reps to motivate staffs to sell Cadillac Grille and Cigar Club memberships.
Develop new sales leads in Salesforce and actively prospect daily.
Maintain call logs in Salesforce on a daily, weekly, and month basis.
Sell Cadillac Grille concert dinner packages to membership base.
Provide superior customer service to clients in the Cadillac Grille and Cigar Club on game/event nights.
Responsible for maintaining department sales reports.
Track, analyze, and compare membership sales information & create new revenue streams
Maintain a detailed customer database of all clients and prospects
Process incoming payments through Spectra Ticketing
Responsible for staying in constant communication with all clients, trouble shooting and updating their information through Salesforce.
Assist with email blasts for the purpose of up selling current client base and increasing concert dinner package sales.
Assist in the creation and implementation of all collateral materials as they pertain to Cadillac Grille/Cigar Club Membership campaigns
NONESSENTIAL JOB FUNCTIONS
- Other duties and responsibilities as assigned
Bachelor's degree from an accredited college/university preferred; equivalent experience considered.
Excellent verbal and written communication skills in the English language and interpersonal skills
Must have a positive, professional and customer focused attitude
Professional telephone skills and strong organizational skills
Previous Marketing and/or promotions experience preferred
Proficiency in Microsoft Excel, Word, Outlook
Ability to handle multiple projects simultaneously
Ability to work event nights/weekends/ select holidays as required, in addition to traditional business hours.
INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONMENT:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant use of interpersonal skills including: ability to foster collaboration, recognize and resolve conflicts, and openly communicate in writing and verbally with clients.
- While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; occasionally moves about the arena before/during/after events to service client and perform job functions; constantly communicates via telephone, email and in-person with others to exchange accurate information.
- The duties of this position are usually performed indoors. The noise level in the work environment is usually moderate to loud during events and minimal during non-event times.
Comcast Spectacor is an Equal Opportunity Employment Employer
Primary duties: Process "good quality" batteries down shipping line.
Ability to operate, make minor repairs and adjustments to equipment and machines, as well as follow operator preventive maintenance program. Decorate batteries to customer specifications and palletizing to stock or customer number.
Normal Sequence: Removes jumpers and aside, slide battery from layer board onto conveyor, aside hirise lumber, maintain efficient product flow, stack off obvious rejects, remove process vents, perform process and quality checks as specified, replace process vents with finish vents.
Service washer and dryer as necessary. Polish terminals using appropriate head or wire brush and remove residue from cover. Operate manual hirater or bitrode to test quality.
Stack off rejects to pallet. Decorate batteries according to customer requirements, meeting customer satisfaction. Must be able to retrieve specifications from computer terminal.
Maintain adequate decoration stock on line. Shrink wrap batteries as required. Palletize batteries to customer requirements utilizing OPS procedures and equipment, maintaining accurate production counts and filling customer orders as completely as possible.
Use hand brander as needed. Clean, wipe, repair post to battery as needed. Keep work area clean and orderly, clean machines and area per shift, and perform regular preventive maintenance. May perform these and other functions within the scope of the job classification as needed or assigned under the framework of "self-directed work team" concept.
Additional Duties: Required to perform all positions on the line and rotate to relieve bottlenecks and improve output through ingenuity and as directed by the group leader.
Make minor repairs as necessary but contact maintenance and supervisor when trouble beyond their control occurs. Take active part in group meetings to maintain safety, quality, and increase productivity and morale.
High School Diploma or Equivalent Required
Must pass background check and medical screening
Must be able to work overtime as required
Be the Best YouPinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas. At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.Property Details
Ameristar East Chicago is known for its high-quality guest service, superior dining and luxurious hotel rooms, which won a certificate of excellence from Trip Advisor in 2017. Located just 25 miles from downtown Chicago and conveniently located only minutes away from major interstates, this property has one of the largest selections of games in northwest Indiana.
Ameristar East Chicago
777 Ameristar Blvd.
East Chicago, IN 46312
The High Limit Concierge creates and maintains an environment which is exclusive to Ameristar East Chicago High Limit gaming Guests. Responsibilities include ensuring that visiting guests receive a sincere greeting, and personalized attention through the offering of upscale amenities and an extraordinary service experience. The High Limit Concierge will be the example of the positive impact extraordinary and personalized service has on Customer Loyalty.
The High Limit Concierge will provide our High Limit guests with wine, liquor, food items, and cigars as ordered. Will have extensive knowledge of wine, offering food and wine pairings, understand vintages, ensure proper wine storage and service, and have the ability to accurately describe the taste and textures of various wines to our High Limit guests.
Must have culinary knowledge to satisfy the most discriminating palates, by providing our High Limit guests with any menu item they request. Must maintain a flawless relationship with our Player Development Team to accurately communicate the needs of our High Limit guests.
Develop bar recipes unique to the High Limit gaming area, and will continually strive to accommodate the food & beverage needs and desires of High Limit guests.
Must follow the High Limit Room Service Standards when servicing guests.
Responsible for timely delivery and overall guest satisfaction in regards to all Food & Beverage orders.
Responsible for building lasting relationships with guests and knowing players' likes and dislikes. Must maintain accurate PAR levels of all beverages and food items based the special requests of the High Limit clientele.
Develop, maintain and enhance relationships with existing players, by possessing the knowledge of guest's expectations, food and beverage choices, as well as their preferred amenities.
Maintain the Confidentiality of all Company and Player information at all times.
Ability to accurately handle and account for all cash sales.
Extensive Customer Service Experience, Preferably in a Casino Environment.
Excellent Communication Skills.
Perform all duties as assigned by management.
At least one (1) year of experience directly related to the accountabilities specified.
Must be at least 21 years of age.• Demonstrated ability to communicate with internal and external guests effectively.• Must be able to obtain and maintain responsible alcohol service certification.• Must be able to obtain a valid Indiana Alcohol and Tobacco Commission Liquor Permit prior to the commencement of employment.• Familiarity and product knowledge of beverages, including beer, wine, and spirits, and garnishes.• Must be able to pass written and practical pre-hire bartending exam with a minimum score of 80%.• Must be able to pass all High Limit Concierge training tests.• Must be able to learn, retain and apply on the job, all knowledge taught in High Limit training, including but not limited to beer menus, cocktail & food menus and all service standards.• One year of high volume bartending experience preferred.• Team members will be required to obtain an Indiana Gaming Commission Level 3 license, to be paid by Team Member.• Require reading and math skills for recipes and measurements.• Must successfully pass background check.• Must successfully pass an alcohol and drug screening.
Business Development Representative - Belleville, ON
YOU are a dynamic and energetic individual who is self-motivated and has the ability to work with little supervision. You are highly organized, analytical and great at building and sustaining relationships.
You are legally authorized to work in Canada and possess well developed communication and negotiation skills. You have a degree in Business or a related field, 1-5 years of experience in sales, previous CPG experience, willing to travel 10-15 % and knowledge of office suite including Excel and Power Point.
You will introduce and support RBH products and services in all assigned accounts and ensure proper levels of inventory are maintained. You will be responsible for growing Market Share, Volume and Profit in your assigned territory of Belleville and surrounding area.
You will represent the interests of RBH within the trade by building and maintaining positive relationships with all the assigned accounts in your territory. You will advance RBH's retail strategy via appropriate availability, product freshness and enhanced customer focus. You will execute and manage all Frequency Coverage, Contact, Launches, Cycle Actions, and Independent/Chain Agreements within established budget parameters.
You will ensure accuracy of all information within the iSMS database and as it relates to our Frequency Model. You will communicate to your customers via face-to-face and through digital means. You will accomplish administrative duties and reporting in accordance with all company policies and procedures. You will demonstrate cultural values of Teamwork, Leadership and Commitment to win to achieve competitive edge.
WHAT WE OFFER
We offer you the opportunity to join an exciting, dynamic department that represents the core of our business. You will be part of a team of experienced Sales professionals that will help you build your professional expertise and business understanding. You will be working in a challenging and results-oriented environment with strong teamwork, leadership and commitment values.
WHO WE ARE
We are Rothmans, Benson & Hedges Inc. an International Fortune 500 Company, Philip Morris International's affiliate in Canada. Today we are Canada's second largest tobacco company, manufacturing and selling cigarettes and fine-cut tobacco as well as distributing pipe tobacco and cigar products.
In addition RBH is a Greater Toronto's Top Employer for 2016 & 2017. We currently employ over 780 people throughout our 6 corporate and sales offices and our factory. For more information, click here.
Want to join our team? Please click the 'apply online' button.
Diversity and inclusion is one of RBH's core values and we encourage applications from all qualified candidates. We are committed to fair and accessible employment practices and will provide accommodation in all parts of the hiring process. If you require a disability-related accommodation at any time during the hiring process, please inform RBH of your requirements.
Job Title:Mulligans Supervisor
Seasonal position, managing day to day operations at Mulligans, Beverage Carts and staff. Control inventory and cost of products including but not limited to beer, liquor and water, food items, cigars for Mulligans including Beverage Carts. Responsible for the overall performance of Mulligans, and cleanliness inside and out. Meet and maintain all standards of the general operation while providing great face to face customer service.
Set an example by maintaining high standards of performance
Participate with Event Director in the interviewing and hiring process of Mulligans personnel
Train proper performance and time requirements emphasizing the importance of the guest
Monitor employee performance to ensure knowledge, ability and consistency; test and correct where needed (e.g. beginning of shift inventory, mid and end of shift inventory, donated product, special instructions for golf outings)
Communicate thoroughly all changes, updates and recipes (special instructions per BEO, new beer, new products)
Communicate with the Chef to use extra product for features
Knowledge of Point of Sales System
Schedule, with approval, all shifts with consideration of predicted volume of all areas of events and Golfers for the week
Ensure all counter and beverage cart shifts are covered including when: an employee calls in sick, or an extra person needed to best serve volume
Ensure guests are treated courteously, complaints and problems are resolved, notifying supervisor of any significant issues, assisting in prompt corrective action.
Negotiate and reconcile all comps, voids, payment issues from each shift
Ensure that banks are ready for all drawers and beverage carts needed. Coordinate with Accounting if additional banks are needed and for when
Communication of inventory so the POS system can be properly updated, priced correctly and removed when out of inventory
Establish and maintain par levels and rotation of products, storage and protocols on how to move inventory throughout the building
Inventory product monthly; order weekly or when needed with approval to replenish product and maintain par levels
Maintain Accubar pricing and categorizing of all liquor, beer and wine
Manage delivery of product, checking for accuracy, rotating new shipments and forwarding paperwork to billing department
Report weekly liquor, wine and beer invoices to accounting using the proper reporting tools
Develop and organize cleaning and maintenance of Mulligans and Beverage Carts. Before summer season and after season to manage/inventory equipment needs.
Assign and follow up on cleaning schedule to ensure that Mulligans and equipment is clean and properly maintained
Maintain a complete knowledge of daily event operations
Ensure all products are served in proper disposables
Manage and maintain par levels of paper products. Order when needed
Follow alcohol awareness procedures to prevent intoxication of guest, ensure no employee is handling an intoxicated guest alone. Alert other management of intoxicated guest
Ensure all beverages appear on guest check as soon as guest is served
Maintain fruit, juice, food and all other perishable products. Ensure their freshness and rotation
Maintain 86 list to ensure all staff is up to date on out of stock products for each shift including following days opening shift
Ensuring all staff complete, tally, and attach consumption tabs at the end of each event(golf outing) that has a hosted bar and give to Golf Sales
Schedule complete and given to Director of Sales and All Employees by 5pm every Friday for the following week.
Updating of paperwork, consumption sheets, pricing, products, ect.
Required skills and Qualifications
Gets along with many different people even in stressful situations
Solve problems and focus on details
Effective communication skills
Initiative and self-discipline
The ability to organize and direct the work of others
Prime at Saratoga National is an equal opportunity employer. This position could be subject to pre-employment background and drug screening. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Crystal Ballroom Security Staff
TITLE: Crystal Ballroom Security Staff
REPORTS TO: Security Manager and Property Manager
FLSA CLASS: Hourly Non-Exempt
The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Description of the Position:
The security position duties include but are not limited to; Providing crowd control, security and ensuring the protection of patrons, stage and band members during all events at the Crystal Ballroom and Ringlers, including setup and clean up. Security personnel are responsible for maintaining and effectively responding to any safety issue or crowd control incident that arises and providing customer service. Security personnel maybe asked to help out with band Load-Ins and Load-Outs and, take tickets from patrons for entry to the Property, as well as work in a customer service capacity for catered events or other special events. Being a security guard can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment. A security guard must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties are to be completed as assigned by the Manager on duty.
Requirements of the Job:
Obtain and maintain current DPSST certification
Previous related experience preferred
Excellent conflict resolution skills
Excellent customer service & communication skills
Flexible schedule including days, eves, swing shift, weekends, holidays and special events required
Essential Functions of the Job:
Provide excellent customer service & provide a secure environment
Communicate clearly and professionally with employees and customers
Interact well with employees and customers and maintain a positive attitude
Effective conflict resolution and crowd control as necessary
Effective alcohol monitoring and compliance with Oregon state laws and regulations regarding the serving of alcohol
Ability to respond quickly and decisively in stressful situations
Ability to climb stairs, and work in and around historic buildings and facilities
Ability to work around cigarette and cigar smoke
Ability to work outside in varied weather conditions
Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
Most importantly, this job requires a positive attitude and a commitment to excellent customer service.
Each employee is expected to come to work ready to have fun and be a positive force.
YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION
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Inside Sales Account Executives (All Levels)
At LendingTree Business Loans, our mission is to make it easier for small businesses to access the funding they need to develop and grow. From humble beginnings of one guy, a phone and a computer in 2012, we now employ more than 25 professionals at our Cigar Factory office in Charleston.
Applying for business funding can be a confusing and expensive process if you go to the wrong lender. Over the years we have focused on delivering fast decisions at the lowest rates with the least amount of hassle. We empower our team with the best technology in alternative lending to exceed customer expectations.
We're publicly traded (TREE), we're financially sound and we're in the top 10 of Fortune's 100 Fastest Growing Companies. If you're looking for an opportunity with a dynamic company that is fanatically pro-consumer and that champions your entrepreneurial spirit, then you've come to the right place!
Our clothes are casual and relaxed, and our work ethic is highly professional. It is our culture for each team member to challenge the status quo, express their opinions, and to stand up, ask for the ball and run with it to meet our aggressive goals. We also have a lot of fun together! We're always looking for the best, brightest, high energy, results-driven people to join our team. We reward innovation, creativity and the ability to just GET STUFF DONE.
Establish relationships with small business owners to understand borrowing needs via phone and e-mail
Determines borrower financing objectives and goals through a consultative approach
Suggest and negotiate terms of funding
Oversee the entire loan process from initial customer contact to closing of loan
Manages sales funnel accurately through best in class CRM
Sources and closes new business at or above quota
Exceptional communication skills -strong phone presence a must.
At least 1 full year of sales experience
4-year Degree preferred but not required (Finance or Business degree is a plus)
Previous B2B sales, Banking, Lending or Financial background and experience desired
Proven ability to learn quickly, be coachable, and close deals
Work as part of a team to share best practices and help the company achieve its goals
Knowledge and previous use with Salesforce is a plus
Self-motivated, goal oriented and highly focused
Solid time management skills and the ability to prioritize multiple competing tasks
Assistant Restaurant Manager
Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
Responsible for assisting in the management of all aspects of the resorts, restaurants function, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff.
Responsible for assisting in the management of all aspects of the resorts, restaurants function, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff.
REPORTS TO: Restaurant Manager
SUPERVISES: Restaurant Servers, Host(ess), Assistant Server persons.
Restaurant(s), Kitchen/Stewarding areas.
Job involves working:
- under variable temperature conditions (or extreme heat or cold).
- under variable noise levels.
- around fumes and/or odor hazards.
- around dust and/or mite hazards.
- around chemicals.
Internal: Employees in Specialty Restaurants, F&B Outlets - Bars, Culinary-Stewarding/Kitchen, Catering and Conference Services, Sales and Marketing, Purchasing-Storeroom, other F&B Service and Managers, Guest Services-Front Desk, Finance, Housekeeping, Administrative Offices and Property Operations.
External: Hotel guests/visitors and suppliers.
High school graduate or equivalent vocational training certificate, some college. Minimum 21 years of age to serve alcoholic beverages. 4 years experience as an Restaurant Manager, preferably an upscale/fine dining restaurant. Knowledge of various food service styles (i.e., French service, Russian service, tableside flambé service, Butler style service). Computer knowledge including Word and Excel. Fluency in English both verbal and written. Provide legible communication. Compute basic arithmetic. Familiarity with food and beverage cost controls. Ability to:
possess a friendly, gracious, courteous, and professional attitude.
perform job functions with attention to detail, speed and accuracy.
possess thorough knowledge of food, beverages, and wines.
be a clear thinker, remaining calm and resolving problems using good judgement.
follow directions thoroughly.
understand guest's service needs at a 4 Diamond/up scale level.
work cohesively with co-workers as part of a team.
work with clear direction, focusing on departmental goals.
maintain confidentiality of guest information and pertinent hotel data.
ascertain departmental training needs and provide such training.
direct performance of staff and follow up with corrections when needed.
strong organizational skills, monitoring and guest experience.
excellent communication skills, using professional vocabulary.
able to resolve guest complaints completely.
Maintain essential equipment and inventories.
College degree. Previous experience in cashiering/order taking and food service. Fluency in a second language, preferably Japanese. Certification of previous training in liquor, wine and food service. Previous Culinary training. Certification in an alcohol awareness program. Certification in CPR. Ability to suggestively sell. Ability to input and access information in the property management system/computers. Previous guest relations training.
1.Exert physical effort in transporting 50 pounds.
2.Endure various physical movements throughout the work areas.
3.Reach 2 feet.
4.Remain in upright position for 6 hours throughout work shift.
5.Satisfactorily communicate with guests, management and co-workers to their understanding.
6.Able to maintain professional posture throughout entire shift.
ESSENTIAL JOB FUNCTIONS
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards, sequence of service, upscale/4 Diamond standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring complete guest satisfaction, with a sense of urgency.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of: All liquor brands, beers and non-alcoholic selections available in restaurant.
The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Designated glassware and garnishes for drinks.
All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
Daily menu specials, 86'd items.
Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, dress code. and manual system procedures.
Daily housecount, arrivals/departures, VIPs, site inspections, media in-house. Scheduled in-house group activities, locations and times.
Conduct weekly managers meeting to direct efforts, evaluate progress, track goals, monitor sale, results, discuss guest comments, staff morals, performance.
Review all staff schedules prior to posting.
Monitor labor costs for all outlets, approving all overtime.
Monitor sales figures and check average for all outlets, assist Managers in achieving sales goals.
Assist in the planning and implementation of all food and beverage training classes.
Monitor guest complaints closely, with follow-up on the employee and management level.
Implement effective food and beverage costs control measures, reducing waste and breakage, in all outlets.
Monitor pricing of Beverage items to achieve forecasted and cost percentage.
Conduct regular wine and beverage seminars, updating news with regular additions, removing slow moving or high cost items.
Review regularly the guest experience quality in all outlets, with recommendations for improving performance and product.
Participate in the forecasting and budgeting process, including outlet managers in the fiscal analysis.
Continuously monitor the progress and performance of all staff and managers in the food and beverage department.
Monitor not only the training but also the effectiveness of the outlet managers during training.
Assist managers in complying with the Union contract guidelines.
Assist managers in progressive disciplinary.
Conduct regular meetings with employees to monitor effectiveness of management in all outlets.
Assist managers in the selection process for new hires, providing additional information on all potential new hires.
Participate in Rooms Division meetings to assist their staff in keeping current with important food and beverage information.
Participate in each Departments monthly meeting, assisting Managers in creating the agenda.
Participate and Prepare Four Diamond information for all outlets, as well as track compliance.
Assist managers in the creation of short terminated long-term goals for their outlets.
Assist managers in maintaining essential inventories of all necessary equipment
Assist managers by covering the outlet in their absence as needed.
Attend Department Heads meeting weekly and report back to all managers on hotel events/activities/challenges.
Adjust Remanco preset overlays to update with new items/prices
Assist Managers by helping improve the Remanco overlays for their outlets.
Complete payroll for submission to accounting in the absence of the Managers.
Assist Director with special projects as assigned.
Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Check storage areas for proper supplies, organization and cleanliness.
Instruct designated personnel to rectify any cleanliness/organization deficiencies.
Check stock of wines/champagnes and order shortages noted.
Ensure wines are received, properly stored and kept secured.
Assist in monthly inventory process.
Review sales for previous day; resolve discrepancies with Accounting.
Track revenue against budget.
Periodically check with the Front Desk to review updates on housecount and arrivals.
Participate in pre-shift meeting with staff and review all information pertinent to the day's business.
Inspect grooming and attire of staff; rectify any deficiencies.
Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order.
Direct respective personnel to rectify deficiencies.
Review the reservation book, pre-assign designated tables and follow up on all special requests.
Ensure that specified amount of menus and wine lists are available and in good condition for each meal period.
Monitor and assist Host(ess) in greeting and escorting guests to their tables according to departmental procedures.
Ensure that tables are seated to best service the guests.
Anticipate heavy business times and organize procedures to handle extended waiting lines.
Assist Restaurant staff with their job functions to ensure optimum service to guests.
Answer outlet phone within 3 rings, using correct salutations and telephone etiquette.
Take, record and confirm restaurant reservations/cancellations in accordance with departmental standards.
Access all functions of the P.O.S. system in accordance to specifications.
Restock journal tape and change ribbons as needed.
Handle void checks in accordance with Accounting procedures.
Assist servers with expediting problem payments.
Ensure all cashiering procedures are processed in compliance with Accounting standards.
Issue manual checks when the system is down and ensure accountability of such.
Monitor payroll closely, edits for staff as necessary.
Submitting approved payroll punctually twice a month.
Supervise floor during service, with frequent guest contact.
Provide feedback to staff on their performance.
Handle disciplinary problems and counsel employees according to hotel standards.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Respond to all pages by beeper/e-mail promptly.
Complete work orders for maintenance repairs and submit to Property Operations.
Contact Property Operations directly for urgent repairs.
Responsible for interacting and receiving feedback from guests.
Display recognition for report guests, VIP guests participate in weekly and monthly forecasting.
Serve our guests.
Serve the other Turtle Bay Resort team members who serve our guests.
SECONDARY JOB FUNCTIONS
Complete and direct scheduled inventories. Prepare weekly/monthly forecast of revenues, covers and labor costs. Conduct monthly departmental meetings. Conduct menu and wine tastings. Interview restaurant applicants. Relieve Host(ess). Expedite on floor or in Kitchen as business demands. Complete departmental filing. Update P.O.S. menu changes. Order restaurant flowers and cigars from approved suppliers.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Note: This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job related duties assigned to help all team members and contribute to the success of the Resort. This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision
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