Cigarette Vendor Job Description Sample
Vendor Relations Specialist
They offer a fun, business casual environment with a strong company culture focused on employee engagement and recognition. A competitive compensation package, comprehensive benefits plan (paid vacation, holidays, 401k with matching, company profit sharing, health/dental, life insurance) in addition to other daily/weekly perks contribute to a strong culture, being a main factor in ensuring low employee turnover.
The Vendor Relations Specialist will be responsible for coordinating efforts with the Marketing Department to ensure new vendors and benefits are up to date and that they are also trained on a variety of company info. The Vendor Relations Specialist will work with departments throughout the company to implement and communicate any changes, and works closely with contracted vendors to identify new opportunities and program enhancements.
- Assist VP of Vendor Relations with any research, screening and evaluation of vendors’ viability for inclusion the product portfolio by gathering information such as product fit, history, performance, network recognition and member experience.
- Research and seek out new vendors and benefits in as well as research the industry, competitors, etc. to move the business forward
- Assist with product strategy initiatives
- Conduct regular internal benefit training as well as communicate benefit updates, highlights and changes to ensure and enhance product knowledge throughout the company
- Create comparison charts and visuals between vendors and similar benefits
- Contact every vendor at least once per quarter to maintain relationships and discuss product changes and enhancements
- Manage benefit escalation troubleshooting by determining root cause of product issues and working with vendors and VP-Vendor Relations to resolve problems and prevent further difficulties
- Accountable for quarterly benefit testing and addressing all identified issues
- Coordinate and moderate vendor/benefit webinars
- Bachelors degree or equivalent work experience
- 3+ years of experience in client services or product/vendor management is preferred
- Excellent customer and client service skills
- Superior organizational skills/ability to manage details
- Strong critical thinking skills
- Excellent written and communication skills
Windows Environment, strong MS Office skills, Internet, and proprietary databases
Software Engineer Needed In Georgia. Vendor Opportunity (10526)
Software Engineer Needed in Georgia. Vendor Opportunity
Great vendor opportunity for a software engineer and IT professional that is proficient in setting up and testing software for complex hardware systems.
Should be familiar with general software testing procedures and with Github or similar (JIRA, Gitlab) if experience and knowledge of embedded system programming a plus.
Need to be familiar with controlling and using hardware such as robotics and/or X-ray systems. Helpdesk, testing, and validation (overlap Medical software)
Internal rollout management, documentation updates. Designated internal training rep.
- Associates degree minimum
- 5 years of experience as a software engineer.
- Able to Work autonomously and efficiently.
- Have a self-motivated and confident approach.
- Professionally mature and energetic individual.
- Strong English verbal and written communication skills.
- Great interpersonal skills and team working abilities.
- Must be flexible, reliable and demonstrate sound judgment and initiative.
If you are interested in this great vendor job opportunity, please apply now or contact us for more information.
Account Manager - Vendor Equipment Finance
Job ID: 18006876 Company Name: TIAA Commercial Finance, Inc. Description:
Reporting directly to an Operations Platform Leader, this candidate works independently performing a wide range of vendor and customer support duties utilizing ECF'S lease accounting systems, reports environment and other available systems and tools. This candidate will work with the sales team and ECF support groups to ensure the timely and accurate establishment of new customer accounts.
Possess book and funding authority.
Possess the authority to accept the specific title of an individual signing the finance documents.
Monitor fax queue, platform folders and web WTBD filter for new application submittals to ensure service level commitment is met.
Review applications for completeness and basic requirements.
Work with appropriate party to obtain missing or illegible information.
In a timely manner accurately enter applications into IFS for review and tracking (secondary to CPs).
Work with SAM to ensure any unique requests are addressed and approved as part of the credit approval process.
Utilize reports to monitor flow and ensure no duplication.
Communicate application decision to RM or vendor.
Prepare documents based on application approval, vendor and program requirements in a manner that is consistent with ECF'S policy, guidelines and procedures were applicable.
Follow up with end user customer or vendor for completed contract documents.
Review third party documents to ensure they are approved versions.
Work with legal team to outline any changes to standard approved documents.
Review completed contract documents for accuracy and compliance with ECF policies.
Prepare applications for booking and funding in IFS within ECF'S policy, procedures and guidelines.
Successfully obtain verbal verification when applicable.
Provide call center and cross platform support.
Participate in the vendor program early and often risk approval review.
Participate in the vendor program review by the process owner team.
Co lead new vendor program role out with sales team.
Participate in 90 day assessment post program launch for all new vendor programs.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS
Works independently on complex transactions
Follows established guidelines, procedures and policy to next level of authority for review
Provide technical and soft skill guidance to junior team members
Must be flexible for a work schedule of Monday-Friday, 9am
6pm or 10am
TRAINING AND EXPERIENCE
- 3+ years experience; BS preferred or equivalent experience
Pre-Employment Screening May Include:
Criminal Background Check
Past Employment Verification
Social Security Verification
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.
TIAA, FSB is an equal opportunity employer. No associate or applicant for employment will be discriminated against on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation.
TIAA, FSB is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Regardless of past practice, all resumes submitted by search firms to any employee at TIAA, FSB via e-mail, the Internet, or directly to hiring managers at TIAA, FSB in any form without valid written search agreements executed by the VP, Talent Acquisition for that specific position will be deemed the sole property of TIAA, FSB, and no fee will be paid in the event the candidate is hired by TIAA, FSB as a result of the referral or through other means.
TIAA, FSB will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by TIAA, FSB, or (c) consistent with TIAA, FSB's legal duty to furnish information.
EXPERTISE --Account Management, Commercial Finance JOB TYPE
Software Vendor Manager - Pos-221632
Software Vendor Manager
Who We Are: Panasonic Avionics takes entertainment to new heights.
We're the world's leading supplier of (IFEC) inflight entertainment and communications systems that allow airborne passengers to get their fix of live TV, movies, music, interactive games, maps, and much more! We make traveling on airplanes more exciting!
What We Value
As an organization, we value people who are motivated and driven. We value a collaborative work environment that enhances careers and positively impacts society.
We value our diverse work culture committed to delivering products and achieving high results. Seeing our products bring delight to others is just one way we measure success.
Why You Should Join
A job is only part of what we offer. See how you can flourish in a career while getting the support and resources from some of the most talented people in the industry.
You will work on technology that makes traveling the world that much better. Lastly, you will be rewarded with world class benefits and competitive wages. Come aboard, we've been expecting you!
WHAT WE WILL BE LOOKING FOR YOU TO DO IN THIS CRITICAL ROLE:
Overseeing external vendors deliver high quality software products and services. Support establishment of a best in class process for selecting, monitoring, and guiding vendors to deliver software products and features that delight our customers and meet our business needs. Foster an environment of continuous improvement and agility.
WHAT YOU'LL BE RESPONSIBLE FOR IN THIS ROLE:
Support establishment of a best in class process for selecting, monitoring, and guiding external vendors in delivering software products and features on-time, on-budget, and with high quality. Provide technical support to external vendors to ensure software development is completed per schedule and to airline's satisfaction.
Align the external software deliveries with internal software deadlines. Support selection and monitoring of vendor support for departments to ensure state-of-the-art applications and equipment Support interfacing with other business units to help establish common tools, workflows, best practices, and standards to promote concurrent engineering. Support establishment of proper interfaces for exchange of data between departments, business units, and vendors. Support test and delivery.
WHAT YOU WILL NEED TO BE SUCCESSFUL:
You'll need to demonstrate a strong orientation for developing products from the user's perspective.
Get to resolve issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
You will have strong technical knowledge for decision making and providing guidance on product and system level designs.
Strong written and verbal communication skills.
Important to have strong leadership skills with the ability to effectively work with others.
Problem solving skills, ability to work in a challenging fast-paced environment and a strong desire to learn.
Strong organizational skills with the ability to manage multiple tasks simultaneously while working under pressure. Bring you sense of urgency and ownership.
Ability to work independently and follow through on assignments with minimal direction.
Must be hands on and self-motivated. Knowledge of multimedia and web applications required.
BS in Computer Science or Engineering.
7+ years of development experience building production software.
2-3 years of experience managing external vendors.
Experience in agile and traditional software development methodologies.
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy.
All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest.
All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America. #LI-POST Location/Division: 26200 Enterprise Way, Lake Forest, CA 92630, USA Job Requisition: WG
Location/Division:Lake Forest, CA 92630, USAJob Requisition:SY1446
Digital Product Manager Sr (Digital Vendor Relations And Oversight) - Digital Solutions - Ps5748
Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Digital Product Manager Sr (Medicaid Digital Solutions)
Digital Product Manager is responsible for managing relationships and digital integrations with external partners in support of the Medicaid Member digital eco-system. Responsible for the ongoing strategy development of new and existing capabilities of digital products from inception to launch and lifecycle. Primary duties to include, but are not limited to:
Collaborate with and set direction for internal and external partner teams to secure project alignment and effective execution.
Understand regulatory standards and the boundaries they play within solution design to deliver compliant solutions.
Understand business priorities and goals to inform product roadmaps.
Oversee and interpret market research and competitive intelligence to determine ways to competitively enhance product capabilities.
Partners with business stakeholders and IT to determine the best solutions to enhance functionality and increase user satisfaction.
Participate in Agile Scrum process to ensure product solutions are fulfilled.
Work with design team to organize and evaluate results from usability studies.
Evaluate how variations in the product design can impact its overall effectiveness. Oversee development and maintenance of products as needed.
Requires a BA/BS degree; 5 years of experience in digital product management; or any combination of education and experience, which would provide an equivalent background. Prior direct to consumer and/or healthcare industry digital experience preferred. Scaled agile experience required. Demonstrated skills and experience managing relationships with external partners/vendors in support of digital integrations and/or digital solutions a plus.
Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.
Network Field Services Vendor Manager
Date: Oct 29, 2018
As Vendor Manager for the Northern California region, you will be responsible for ensuring a robust delivery strategy exists to support our Networks Build and Operate project business.
As Ericsson's primary point of contact with our partners, you will work closely with our regional Customer Unit (CU), delivery team, and Sourcing organization to ensure we maximize capabilities and utilization of our Ericsson field personnel and third-party vendors to exceed our clients' expectations.
Create, review with leadership, and maintain a quarterly strategy document for supporting the business at hand.
Ensure our partners' capabilities, capacities, and performance align with Ericsson's scope and timing required. Forecast and track key metrics to support.
Onboard new vendors as needed, strategize allocation of vendors among projects, and provide a unified view of the vendor and competitor landscape.
Ensure a close working relationship with the key Ericsson stakeholders and peer organization to include RVP, Program Directors, Project Managers, Customer Unit personnel and more.
Lead formal Governance reviews with the key partners in your region on a regular basis. Ensure the relationship is healthy for each party.
Develop strong knowledge of the tools, training, and data needed to manage the business and drive improvements. Support vendors in these areas.
Drive vendor safety, quality, performance, and satisfaction by working closely with the vendor and Ericsson market teams. Identify in-flight project improvement opportunities.
Develop and maintain relationships with key personnel from the industry. Attend important industry events as appropriate.
Note: the geographic area of responsibility might be expanded to cover a broader area.
10 years' experience in telecom
Project management, execution and / or business development preferred
Knowledge of local northern CA telecom services ecosystem
Full knowledge of the Site Build Process
Bachelor's degree or equivelent experience
WHY IS ERICSSON A GREAT PLACE TO WORK?
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and build new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business, and society to fulfill their potential and build a more sustainable future.
With about 101,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world's mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.
At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world.
Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetic information.
Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson's legal duty to furnish information.
Employee Polygraph Protection Act Notice - Employers are generally prohibited from requiring or requesting any employee or job applicant to take a lie detector test, and from discharging, disciplining, or discriminating against an employee or prospective employee for refusing to take a test or for exercising other rights under the Act. For more information, visit https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf.
Ericsson is an equal opportunity employer and is committed to providing reasonable accommodation for qualified disabled individuals during the application and hiring process. Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position. If you require an accommodation due to a disability, please contact Ericsson at firstname.lastname@example.org or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.
Primary country and city: United States (US) || || Pleasanton || Consulting&SysInt
Req ID: 257633
Sr. Manager, Vendor And Assessment Management
The Sr. Mgr. Vendor/Asset Management Specialist primary function/purpose of is to lead/inspire a team of 5-7 individuals providing asset management and support services to Technology Infrastructure and Operations team. Along with leadership responsibilities, individual will be day-to-day primary contact for assigned technology asset group/vendor.
Manage day-to-day activities of 5-7 individuals. Provide leadership direction, coaching and mentoring.
Create and maintain a strong best practice framework and governance associated with asset management services and becoming a trusted advisor of both internal users and supplier representatives.
Responsible for researching software products and provide pricing and availability to ensure smooth completion of new contracts.
Utilizing Flexera, run software usage reports to monitor and track all software requests and purchases to maintain compliance for organization. Prather
Drive high levels of support and engagement with Technology leadership through regular evaluations of key asset metrics, contract compliance reporting, etc. Develop actions to improve any deficient areas
Partner with procurement area as a liaison with technology for contract negotiations, procurement of hardware and software.
Troubleshoot and resolve issues related to procurement, finance or vendor related issues around hardware and software assets/contracts.
Develop and distribute metric reports that characterize the footprint of hardware and software assets for technology organization. Develop actions to improve any deficient areas.
8 -12 years experience with Bachelor's Degree; 6 -10 years of experience Master's degree; 14 -18 years of experience with no Bachelor's degree.
Proficiency in basic computer use and applications such as Microsoft Word, Microsoft Excel, and other MS Office applications
Understanding of fundamentals of asset management, financial reporting and analytics; Understanding of information technology and the services industry; Excellent written and presentation skills
ABOUT THE DEPARTMENT
Do you enjoy making things work seamlessly and figuring out ways to improve functionality? Do you have a knack for automating processes? Be a part of our team that focuses on reliability and keeping our systems running. From data centers to servers, this talent is relied on to create and maintain critical platforms for the organization. If this is your skill set and you want to be at the center of work that impacts 83 million Americans, explore our opportunities.
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is an equal opportunity employer/disability/veteran
Vendor Vault Research Associate II
Act as the main resource for the Bancorp for the Vendor Vault network. Research and resolve both internal and external customer request. Respond to inquiries from both internal and external customers within the allotted service level agreement.Performvaried and moderately complex duties related to the control and management of all of the currency and coin under the control of the Vendor Vault network. Take operational direction from management and implement change into the daily workflows.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answer questions from and give direction to our various Vault partners.
Provide general support to internal and external partners regarding research inquires and issues
Actively monitor and manage currency/coin inventory held in the Vendor Vault network to ensure sufficient currency/coin by denomination are available to fill customer and financial center currency/coin orders.
Make decisions on the movement of excess currency/coin to the Federal Reserve in accordance with established controls and procedures to keep the debit position as low as possible.
Research/resolve discrepancies/entries in Frontier/Recon accounts and make offsetting entries.
Assist in solving high-level/complex operational and customer service issues that escalate beyond team experience and knowledge.
Verify/approve ACE entries as needed.
Communicate and report issues, as needed, to the management team.
Serve as departmental resource for ongoing questions and problems.
Familiarity with check processing procedures. May need to perform these job duties during staff shortages or heavy volume days.
Responsible for the daily monitoring and analysis of CPS device capacity monitoring and forecasting.
Management of issue resolution process as reported thru various the banks CRM system and internal public mailboxes.
Review and submit vendor contracts as a part of the customer on-boarding process.
Continuous development and documentation of internal research procedures.
Suggest new techniques to improve productivity to management team.
Provide effective and efficient training and direction to the Virtual Vault team, ensuring a full understanding of the vault procedures and controls as well as the Bancorp procedures.
Assist in the communication & training process for any updates or changes in policies & procedures.
Monitors The CRM Service Request reports to quickly assist with ownership of an escalation and take the necessary action to resolve the issue or request.
Serve as subject matter expert for Virtual Vault research support.
Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
. High School Diploma or equivalent
. One (1) year Fifth Third vault operations experience. Cash forecasting experience preferred.
. Must have proven ability of Level I virtual vault research and knowledge of Fifth Third CPS products.
. Demonstrated ability to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
. Demonstrated advanced data entry and PC skills including Microsoft office products Word and Excel
. Displayed superior client service skills and the ability to articulate and explain information clearly & concisely both verbal and written.
. Must be able to handle multiple tasks and demonstrated strong math, verbal, written and organizational skills
. Must have ability to work in a fast paced environment without compromising quality.
. Need to have flexibility in scheduling to accommodate the Vendor Vaults and customers in all time zones. Must work until the completion of daily functions.
. Displayed strong problem solving skills and attention to detail.
. Should have demonstrated the ability to take a lead role in complex issues.
. Normal office environment with little exposure to dust, noise, temperature and the like.
. Extended viewing of a CRT screen.
Mgr, CAE Sr Manager Vendor Management Business Services
Anticipated Job Posting expiration date 11-30-2018
Responsible for managing all phases of services provided by the Customer
Account Executive (CAE). Leads the CAE team to achieve and deliver the
Comcast Quality Experience (CQE), excellent levels of customer service,
ensure call quality within the call center, and deliver tight
operational and financial controls in a cost effective manner. Handles
multiple tasks to help drive efficiencies and managing performance,
project cost, and subscriber activity to increase effectiveness of
departmental projects. Develops financial and operational objectives.
Ensures operational plans are aligned with business objectives.
Contributes to functional strategy development. Has a greater degree of
impact on business results, and typically manages one or more groups of
Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our
Supporting vendor management activities for NED SMB Support team
Responsible for driving the Customer Experience by focusing on operational and financial targets as they related to the Vendor Partner including FCR, Cx, Cross selling opportunities, and operational efficiencies
Ensure new product training, policy and process updates, and critical business information is available to Vendor Partners
Assesses, makes recommendations to, and manages within a budget.
Makes informed decisions and choices based upon priority, business
necessity, and bottom line impact.
- Aids in the implementation and executes appropriate methods,
practices, policies, procedures and change processes keeping employees
informed of changes.
Manages on call routing and scheduling to ensure required coverage.
Provides direction to ensure accuracy of forecasted internal and
outsourced call volume for the call center.
- Assists with the development of call center technology and
- Tracks, analyzes, and reports performance data on key departmental
- Creates an environment that fosters teamwork and accountability and
positively impacts the customer experience.
- Provides input as well as communicates company strategy and motivates
the CAE team toward achieving company vision.
- Ensures that work/escalated issues are addressed and completed in a
- Hires, coaches, and evaluates CAE personnel and leadership based on
- Consistent exercise of independent judgment and discretion in matters
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Bachelors Degree or Equivalent
Up to 50% Travel Required
Generally requires 8-11 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer
Global Drug Safety Vendor And Contracts Manager
The Job Details are as follows:
The Vendor Oversight and Contracts Manager is responsible for oversight of Global Drug Safety vendors and partners, including the management, development, and execution of pharmacovigilance agreements (PVAs) and Vendor Oversight Plans (VOPs).
Key Accountabilities /
Proactively monitor and manage vendor, distributor, and any third party working on behalf of Global Drug Safety (hereafter referred to as 'vendor and partners') performance through proactive oversight including development and implementation of VOPs
Lead process of vendor selection
Develop, maintain, and oversee full implementation of relevant procedural documents, templates (including but not limited to SOPs, PVA and VOP templates) related to vendor and partner selection, management and oversight
Ensure appropriate development, execution, and implementation of PVAs and VOPs specifically tailored to GDS business and vendor needs
Manage UT PVA template and ensure that information is complete and current; develop/improve/implement template and tools for agreement creation and management
Coordinate, communicate, and collaborate with internal stakeholders (including GDS functions, Legal, Outsourcing and Contracts, Regulatory, Business Alliance, Commercial, Global Medical Information and others) to ensure that applicable third-party contracts contain pharmacovigilance language and meet UT and regulatory requirements
Monitor and track PVA and VOP and proactively communicate status updates to stakeholders (GDS and non-GDS) as required
Proactive oversight of vendors and distributors through a variety of mechanisms, including but not limited to, implementation and execution of VOP, regular communications and meeting
Assess vendor and performance partner and, as necessary, escalate to relevant stakeholders and work on remedial actions in the event of non-compliance, inadequate performance
Participate in conducting due diligence for potential vendors and partners
Ensure audit and inspection readiness for vendors and partners
Attend UT-led audit close out meetings; ensure findings are properly and efficiently addressed and closed in a timely manner
Accountable and responsible for specific components of the UT Pharmacovigilance System Master File (e.g. list of GDS contracts)
Accountable and responsible for collecting and contributing vendor and partner related information to compliance meeting, e.g. vendor and partner deviations for late case report submissions
Legal / paralegal experience with PV contract development / medical writing setting with BS degree required
Healthcare professional or relevant life science degree preferred
Minimum of 5 years of experience in healthcare or life sciences industry with pharmacovigilance strongly preferred
Relevant Pharma and contract management experience
Legal experience of PV contract management strongly preferred
Advanced and proactive communication skills; conveys ideas clearly to multiple audiences using the most appropriate communication mechanisms
Demonstrated ability to drive projects, as well as collaborate, communicate, and negotiate with stakeholders
Demonstrated ability to use advanced features of basic system applications and to identify ways to address new needs
Working knowledge of available information sources and ability to navigate multiple channels to secure required information
Working legal knowledge of PV contracts and contract execution
Working knowledge of drug development processes and activities
Working knowledge of medical concepts, terms, conditions, and associated pathology
Basic analytical thinking; diagnoses complex situations with broad impact and exercise sound judgment in recommending solutions
Working knowledge of applicable global regulatory requirements
Detailed understanding of vendor operational processes
Intermediate skills in third party contracting and management processes
Solid understanding of audit processes, planning and readiness activities
Advanced medical and scientific writing; ability to convey, legal, medical and scientific concepts clearly and effectively
Advanced ability to work effectively across functions
Strategic thinking; analyzes opportunities and issues from a broad, long-term perspective
Preferred Knowledge, Skills, and Abilities:
Excellent written communication skills
Works effectively with colleagues and facilitates achievement of common goals
Adaptable: able to adjust to changing business requirements
Continuous improvement: continually reviews internal and vendor processes and performance and identifies opportunities for improvement and efficiency gains; generates creative solutions to business challenges and fosters innovation
Applies working knowledge of pharmacovigilance processes and requirements to complex situations
Problem solves and actively provides solution to issues, suggest alternative approaches to improve work practices, and commit to defined changes
United Therapeutics Corporation is an Equal Opportunity/Affirmative Action Employer - EOE Minorities / Females / Protected Veterans / Individuals with Disabilities
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