Circulation Sales Representative Job Description Sample
Reference & Circulation Supervisor
The Reference and Circulation Supervisor at the BYU Library supervises the students that provide reference and circulation service at the main help desk on the 3rd floor and the periodicals desk, ensuring excellent service is consistently provided to patrons.
Essential functions of the position include, but are not limited to:
Hiring, scheduling, and supervising 25-35 help desk students
Scheduling, performing, and monitoring the training of new student employees
Conducting regular student employee performance evaluations
Planning weekly student employee training meetings
Providing support for Help Desk personnel to resolve complicated questions or issues
Approving occasional policy exceptions depending on unique circumstances
Identifying ways to improve student employee service quality
Assisting with assessment
Teaching library instruction sessions as appropriate
Bachelor's degree or equivalent combination of education and experience
One year library work experience
One year supervisory experience
Excellent communication skills
Working knowledge of a variety of computer software (Microsoft Office Suite, Adobe Photoshop, scanning software, etc.) used to edit and create documents including scanners, copiers, and other library equipment
2+ years library reference and circulation experience
2+ years supervisory experience
Supervisory experience in an academic library or related field
Demonstrated experience in library procedures, software, technology, and reference service
Awareness of technological and educational trends and changing characteristics of users
Employee Class: Staff (Full-Time)
Work Location: Provo Campus
Environment: General office or other equivalently good environment
Physical Exam Required: N
Physical Exam Details: None needed
Desired Start Date: As soon as possible
Job Close Date: 11/25/2018
Pay Level: 49
Approximate Starting Salary: $38,179 - $49,583 depending on experience and qualifications
Documents Required at time of Application:
Required: Cover Letter, Resume
Optional: Letter of Recommendation 1, Letter of Recommendation 2
Equal Opportunity Employer: m/f/Vets/Disability
Circulation Desk Worker
Job Title Circulation Desk Worker Location Alpine Department Library General Operations Job No. Posting Date 11/14/2018 End Date Until Filled Yes Appointment Date Salary 7.25/hr Required
Knowledge of the Dewey decimal system, alphabetization and change making is required. Interested parties must apply in person. There is a proficiency quiz given at time of application.
Preferred Staffing Reason Work Study Primary Responsibilities
The Library Circulation Department is looking for mature, responsible and flexible individuals to work the circulation desk. Work schedules are for 20 hours per week and you must be able to work some evenings and weekends.
Duties include a wide variety of tasks such as helping library patrons, shelving materials, answering the telephone and stacks maintenance.
Contact: Cindy Slocumb (432)837-8313 or firstname.lastname@example.org
Interested parties must call or e-mail Cindy Slocumb. There is a proficiency quiz given at time of application.
EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
It is the policy of Sul Ross State University to provide equal employment opportunity for all persons in accordance with their individual, job related qualifications and without consideration of race, creed, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, veteran status and ancestry. Equal employment opportunities shall be afforded in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary. Retaliation is prohibited against a person who opposes a discriminatory practice, files a charge, testifies, assists or participates in an investigative proceeding or hearing.
About SRSU Instructions to applicants Is Background Check Required? Yes
Letter of Recommendation (1)
Required fields are indicated with an asterisk (*).
Library Technical Assistant: Circulation Specialist
Harris-Stowe State University is a historically Black institution (HBCU) located in the heart of vibrant mid-town St. Louis, Missouri. Harris-Stowes beautiful campus is minutes from the renown Gateway Arch, St. Louis Zoo, St. Louis Art and History Museums, Forest Park and other cultural and educational institutions. Harris-Stowes diverse faculty and staff provide a wide range of academic programs to one of the most culturally diverse student bodies in the St. Louis region.
Supervise and maintain the circulation of the various collections. This includes both in-house (Reserve and Reference) as well as collections in Library. Working knowledge of the nature and the functions of libraries. Assist patrons as needed in finding library materials and utilizing Library services.
Enforcing Library circulation policies
Maintain the day-to-day functioning of circulation services including but not limited to: set-up and closing, creating and updating patron records, explaining library policies and procedures, assisting patrons in locating books and information; while shelving materials as needed, charging and discharging materials and collecting, recording, distributing fines, fees and overdue notices
Proofreading patron records entered by others
Processing incoming materials and outgoing requests from other libraries
Minimum of Associates degree in Library Science, English, Educational Studies or other related areas
Knowledge and interest of the daily library functions including non-electronic circulation practices
Customer service experience and Customer service etiquette
Ability to successfully use the Dewey Decimal System and/or Library of Congress Classification System
Ability to successfully use a subscription database such as Academic Search Elite and any other electronic library catalogs
Strong Organizational skills
Ability to work under pressure to meet short term goals while maintaining attention to detail as well as the ability to focus on tasks
Computer and software proficiency, including but not limited to: email, MS Office, the use of library software to input and retrieve data.
Patience, tact, and an ability to work with people in intense situations without escalating tension; work well with others in a highly diverse environment; Etiquette with co-workers as well as patrons
Strong organizational skills, as well as flexibility and willingness to learn new skills effectively, efficiently and enthusiastically
Ability to push heavy carts, lift boxes, reach high/ low shelves safely
Manual dexterity to use a computer keyboard
Ability to see and read small print on labels
Comprehensive medical, dental, life insurance and eye care options
Receive rich medical premiums
Pension account matched at up to 20.42%
Tuition remission including qualifying dependents
Savings annuity plan
Tax Savings Benefit through Missouri State Employees Cafeteria Plan
On-site fitness center
Paid Time Off Program for vacation, holiday and sick time
Review of applications will start immediately until the position is filled. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted.
Please submit your application on line at
Part- Time Library Circulation Assistant
Definition & Essential Functions Benefits Supplemental Questions
Under general supervision, provides customer service, reference help, and imparts basic computer knowledge to library patrons. Shelves and discharges books.
FLSA status: Non-Exempt.
Essential functions may include the following tasks, knowledge's, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.
Tasks:Registers library borrowers. Checks in and out library materials and shelves items as needed.
Assists the public in the use of eBooks, the on-line card catalog, as well as other basic computer functions such as email and Microsoft WORD. Reserves, renews and helps patrons checkout materials. Answers multi-line phone and directs calls as needed.
Provides simple reference assistance and has knowledge of libraries and books. Refers all moderate reference questions to a librarian.
Performs various off-desk duties as assigned such as book repair or assisting library staff with programs.
Knowledges, Skills & Other Characteristics:Excellent customer service skills
Ability to follow written and oral instructions
Ability to remain calm and efficient under pressure
Ability to accurately and quickly attend to detailed work
Ability to communicate clearly and concisely, both orally and in writing
Physical ability to operate equipment including copiers, computers and telephones; to shelve books; to lift and stand/ sit for extended periods of time.
Visual ability to read and write reports and to use normal office equipment.
Hearing ability sufficient to understand and hold conversations with patrons in person and over the phone.
Moderate to excellent computer skills, including use of the internet, email, and basic software applications.
Ability to tutor library patron in eBooks, the online catalog, and other technological applications.
High school diploma or GED required. Customer service or clerical experience preferred. Must be able to work a flexible schedule to include nights and weekends.
Circulation Coordinator I
November 8, 2018
CIRCULATION COORDINATOR I
Hours: 40 hrs/week
Reports to: Carnegie Branch Manager
Position Open: November 2018
APPLY BY: November 18, 2018
Nature of Work
Under the supervision of the Branch Manager, serves as a coordinator within the Carnegie Branch for an assigned area of library services with limited system-wide responsibilities. Plans, directs and personally performs all activities in the delivery of services in the area of assignment. Supervises employees within the Circulation Department.
Examples of Work
Plans and directs all the services and programs involved in the area of assignment that include overall management activities and direction of Carnegie circulation staff activities.
Assists in the preparation of the budget for the area of assignment.
Monitors budgets for the area of assignment in order to stay within budgetary limitations. Manages, reconciles and reports cash r
Prepares various reports regarding the use of department services and programs, describing and evaluating services for library administrative use.
Receives and answers questions from library patrons regarding assigned department services and policies. Directs patrons to various other library departments, facilities and specialized reference materials, as necessary.
Performs the duties of other department staff members as needed, including recommending books and materials, and performing other library duties as needed.
Explains library policies and procedures keeping employees informed of changes in the library system.
Attends various seminars, conferences and workshops and reads various journals, magazines and professional publications to keep current on the latest methods and techniques in library
Performs various custodial and maintenance duties in order to maintain the library's appearance and safety of the public.
Performs various procedures as workloads, absences, or temporary workloads dictate.
Possession of a Bachelor's degree in an appropriate area.
A minimum of three to five years of progressively more responsible library experience.
Ability to meet and deal with the public in a pleasant, enthusiastic manner
Ability to organize personal work responsibilities with minimal supervision
Basic familiarity with library operations desirable
Ability to calculate and compile simple statistical data
Ability to do routine and repetitive work for long periods of time
Ability to lift, push, and pull 15 pounds or more as designated
Ability to establish and maintain a good working relationship with fellow employees as well as with the public
Willingness to work day, evening, Saturday and Sunday work schedules
The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Circulation District Supervisor
Are you ready to have a fulfilling and rewarding career? The Roanoke Times is where you want to be. Join us today for an entry-level management position as a Circulation District Supervisor.
The Roanoke Times, a BHMedia company, is seeking driven leaders to join our team. This is an entry-level management position supervising independent contractors. You will be paid a base salary + potential bonuses for meeting goals. In addition, BHMedia offers medical, vision, dental insurance, including 401k, mileage reimbursement, and vacation time.
Achieving consistent, proper, on-time delivery to subscribers and retail outlets
Recruiting and training independently contracted carriers
Attaining monthly goals
Handling customer service requests
Hours: early morning until all tasks are completed
Must possess reliable transportation, vehicle insurance and a valid driver's license
Able to handle 40-lb. bundles of newspapers
High school diploma or equivalent is required
Pay Type Salary
The Roanoke Times, Roanoke, Virginia, United States of America
The Roanoke Times-New River Valley Bureau, Christiansburg, Virginia, United States of America
Circulation Processing Assistant
Performs all duties associated with the distribution of library materials to library users.
Job Functions and General
Load and unload United States Postal Service hampers and cages
Print mailing labels and log daily statistics
Add new books to circulation
Inspect digital and cassette books
Process repair books
Deliver mismatched digital books and containers to Duplication
Unbox and process in-coming braille and large print books
Box outgoing braille and large print books
Process program Pack Kits
Inspect descriptive videos and DVDs, rewind VHS tapes
Shift books in "cart/slot" and "shelf location" areas
Re-shelve materials as needed for proper space allocation
Work NLS Braille and Audible Reading Download (BARD) to obtain, download, and duplicate titles
Test all duplicated materials for usability, prepare necessary print/braille labels
Add downloaded titles to the Keystone Library Automation System (KLAS)
Maintain network files of downloaded/duplicated materials, including deletion of files as needed
Work with warranty book program
Process weeded materials for federal recycling programs, includes redistribution of usable items
Monitor NFB-Newsline and report problems to appropriate persons
Other duties as requested for the efficient operations of the department
Knowledge, Skills, and Abilities:
Ability to work in a fast-paced environment
Ability to handle multiple tasks and comfortable working with shifting work assignments
Ability to read, sort, and arrange number sequences
Ability to work with computer software (KLAS, BARD, Microsoft)
Ability to push large wheeled bins
Ability to work cooperatively/collaboratively in a team environment
Circulation Page (Evenings And Saturdays) - Regular PT
Responsible for facilitating the circulation of materials into, out of, and within the City libraries. Also, responsible for performing light manual tasks, customer service and clerical duties, as well as assist with shelving books and other materials.
Target Hiring Range: $12.78/hr - $13.90/hr
Essential Job FunctionsCheck in/out library books and materials from book/video drops and inside drops.Presort and temporarily shelve books/audio visual material.Load and organize books/materials on carts to be shelved.Work at Circulation desk providing assistance to patrons in person and over the phone.Problem resolution in regards to patron records, pending fees, damaged materials according to the Library policies and procedures.Load bins of books/materials into van and may deliver to other branch locations.Move materials, furniture, shelving and equipment, as needed.Ensure the continuous operation of the library circulation by operating personals, computers, and assessing and collecting fines.May perform various pick-up, delivery jobs and errands in the library van.
Preferred Knowledge - Abilities & Skills
- Some experience in a library environment
Knowledge, Skills and Abilities:
General knowledge of standard library filing systems
Basic skill with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
Skill to operate a computer keyboard to enter and retrieve information regarding books and materials
Skill in cash handling
Ability to understand and implement oral and written directions
Ability to drive a vehicle
Licenses & Certifications Valid Class C Texas driver's license
Physical Tasks & Working ConditionsREQUIRED WORK HOURS: The incumbent is required to work 19 hours per week, during specific hours. The incumbent must be available to work from 6:00 p.m. to 9:00 p.m. Mondays through Thursdays, and from 10:00 a.m. to 6:00 p.m. Saturdays. REQUIRED WORK LOCATIONS: The incumbent must be available to work at any of the four (4) Garland Library locations. The incumbent works in a typical library environment, but physical labor is required. Occasional outdoor work, and travel between city and library facilities may occur. Primary environment will be in a climate controlled, indoor atmosphere with some exposure to dust and occasional unpleasant conditions. Physical tasks will include lifting, squatting, bending, stooping, reaching overhead and carrying supplies, as needed to accomplish the tasks of the activity on a daily basis. Must be able to reach materials at 90" height shelving or shelving at floor level, lift/carry up to 50 pounds regularly, and push/pull 200 pound wheeled book cart. Must also be able to utilize keyboard and peripherals, handheld mobile devices, and multi-function office phones. CompetenciesCommunication Customer Service Interpersonal Skills Managing Conflict Problem Solving/Analysis Quality Teamwork Minimum Education & Work Experience Completion of the tenth grade At least 16 years of age Some customer service and/or retail experience Ability to file accurately by alphabet and numbers Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Head Of Circulation Services
General Overview of Position
As a Senior Manager and expert within the organization, the Head of Circulation Services at the Kenosha Public Library plans, directs, and evaluates the activities and operations of Circulation Services and guides circulation staff within a multi-location environment. The department head works with other managers and staff to continuously innovate and launch services, programs and initiatives, and evaluate their efficiency in the community to best meet the needs and aspirations in the community. The Head of Circulation Services sets standards and trains circulation staff for maximum performance in customer service, merchandising, and inventory control functions. This position supervises the Circulation Team Leaders and administers the Circulation Services budget. This is a full-time exempt position that reports to the Customer Experience Manager. Applicants are requested to attach a current resume and a letter of interest to their application.
Example of Duties & Responsibilities
Essential Job Functions
Responsible for the overall operation of Library's Circulation Services Department.
Sets standards and trains staff for maximum performance in customer service, merchandising, and inventory control functions.
Participates in the development, implementation and evaluation of department goals and program priorities.
Assists in the creation, revision, and interpretation of Library policies and procedures.
Collects circulation statistics.
General Job Functions
Provides leadership to and communication with circulation staff in all locations regarding circulation policies, procedures and other information pertinent to the library.
Administers the Circulation Services budget.
Participates in creation and submission of Circulation Services information for the annual report and business plan for the Library.
Leads merchandising of collection at all library locations.
Ensures continuous training and evaluation in customer service, inventory control, and merchandising of collection.
Coordinates notice production (overdue, invoice, courtesy, reservation) production.
Evaluates the need for new technologies in circulation services and provide recommendations to the Customer Experience Manager.
Responds to patron and staff inquiries about library services, including the interpretation of library policies and procedures.
Fosters a collaborative relationship with community groups, businesses, organizations, educational institutions, and agencies in the City and County of Kenosha, by providing information about the Library and its services.
Participates in long-range planning to facilitate growth and expansion.
Knowledge, Skills, and Abilities Required
Bachelor's degree or vocational degree or any combination of experience and training which provides the required knowledge, skills and abilities.
Minimum of two (2) years supervisory experience, especially in a retail setting.
Cultural competency demonstrated by a commitment to diversity, equity, and inclusion.
Ability to communicate effectively with administration and staff.
Ability to gather statistics, analyze information, and write reports using Google Apps and proprietary database software.
Ability to effectively manage confidential information.
Outstanding interpersonal skills and ability to maintain and foster cooperative and courteous working relationships with the public, peers, and supervisors.
Ability to creatively and effectively make independent decisions based upon experience, knowledge, or training without supervision.
Mathematical ability: calculate basic arithmetic problems (addition, subtraction, multiplication, division) without the aid of the calculator.
Problem-solving skills; develop feasible, realistic solutions to problems; recommend actions designed to prevent problems from occurring; refer recommended solutions to Customer Experience Manager when necessary.
Reading ability: effectively read and understand information contained in memoranda, reports and bulletins, etc. Working knowledge of English grammar and spelling.
Time management: set priorities in order to meet assignment deadlines.
Possession of a valid driver's license and a good driving record.
A personal vehicle for use on the job with minimum insurance coverage required by the City of Kenosha.
Spanish language fluency.
Retail work experience.
Public library work experience.
The Board and Staff of the Kenosha Public Library are committed to building a diverse workforce and a culture that values and demonstrates cultural competency. The successful candidate will:
See the value of cultural, ethnic, gender, and other individual differences in people.
Value different points of view and check their own views against the views of others.
Support fair treatment and equal opportunity for all.
Listen to and objectively consider the ideas/input of others.
Respect the talents and contributions of all individuals.
Strive to eliminate barriers to diversity.
Ensure that new barriers to diversity are not built.
Essential Library Core Competencies:
Core Technology – Performs basic functions of e-mail applications; Performs basic calendar operations and task management; Understands, uses and helps others use basic computer hardware and peripherals, mobile devices, and the Internet; Demonstrates information literacy; Understands common security protocols related to Internet use; Understands and performs basic functions and tasks of common software programs; Performs basic word processing operations and basic printing operations from common applications; Maintains awareness of commonly used technologies and applies technology effectively for ongoing learning and collaboration.
Core Personal/Interpersonal Competencies – Develops and maintains effective relationships with others to achieve common goals; Applies effective strategies to manage organizational politics, conflict and difficult coworker behaviors; Applies customer service skills to enhance the level of user satisfaction; Applies effective techniques to address difficult situations with users; Understands and acts in accordance with the basic values and ethics of library service; Aligns efforts with the vision and direction of the organization; Demonstrates leadership qualities and behavior; Anticipates and adapts to change and challenges effectively.
Cultural Competence – Sees the value of cultural, ethnic, gender, and other individual differences in people; Values different points of view and checks views against the views of others; Supports fair treatment and equal opportunity for all; Listens to and objectively considers the ideas/input of others and respects the talents and contributions of all individuals; Strives to eliminate barriers to diversity; ensures that new barriers to diversity are not built.
Accountability – Accepts personal responsibility for and meets established standards for the quality, quantity, resource management, and timeliness of work. Maintains a positive attitude, regular attendance, punctuality, and demonstrates integrity and honesty. Acknowledges and corrects mistakes.
Civility – Demonstrates respect for others, open-mindedness, generosity of spirit, and a concern for the common good.
Communication – Communicates in a clear and concise way both verbally and in writing. Demonstrates the ability to convey ideas, thoughts, issues, and information.
Learning and Innovation – Manages the development of one's own learning and ongoing improvement of skills and knowledge that contribute to increased effectiveness, proficiency, and service; demonstrates critical thinking and problem-solving abilities.
Teamwork – Values and cooperates with all team members. Promotes a friendly climate, good morale and cooperative team relationships.
Essential Supervisory Competencies
- Attention to Detail
- Ensures that their own and other's work and information are complete and accurate. Carefully prepares for meetings and presentations. Follows up with others to ensure that agreements and commitments have been fulfilled.
- Conflict Management
- Prevents, manages, and/or resolves conflict quickly and fairly.
- Developing Others
- Willingness to delegate responsibility appropriately, mentor staff, and coach them to develop identified skill sets. These skills should exhibit both technical practices and soft skills for each direct report.
- Ethical Decision Making
- Makes sound decisions and solves problems involving varied levels of complexity, ambiguity, and risk. Displays trustworthiness and ethical behavior with consideration for consequences when making a decision or taking action.
- Interpersonal Skills
- Able to get along and interact positively with staff, other coworkers, patrons, and the general public.
- Performance Management/Discipline
- Completes all performance evaluations on-time and utilizes the tool to effectively develop staff and manage performance issues. Addresses performance issues promptly and fairly according to policy, utilizing discipline if appropriate.
- Planning and Organizing/Workforce Management
- Able to define tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives. Effectively develops and deploys competent staff, making appropriate assignments capitalizing on staff strengths.
- Team/Change Leadership
- Effectively manages and guides group efforts. Provides the appropriate level of feedback concerning group progress. Manages, leads, and enables the process of change and transition while helping others to deal with their effects.
Physical and Working Conditions
Far vision at 20 feet or further; near vision at 20 inches or less.
Keyboard, writing, filing, sorting, shelving, processing, and picking up and shelving books.
Lifting and carrying: 50 pounds or less.
Ability to travel to meetings outside the library, including overnight travel.
Pushing and pulling: objects weighing 60-80 pounds on wheels.
Sitting, standing, walking, climbing and stooping, bending, twisting and reaching.
Talking and hearing
Ability to use the following: audiovisual equipment, building security systems, calculator, computer workstation, copy machine, fax machine, telephone.
Method of Selection
Appointment to the position will be in accordance with Kenosha Public Library policy. The Kenosha Public Library reserves the right to further evaluate only those applicants who best meet the needs of the Kenosha Public Library.
Natural Specialty Sales – Outside Sales Representative
Call on independent stores to sell our products, present and get new items authorized, sell in promos, some merchandising. Follow Acosta's monthly priorities from the retail sales manager / business managers for each client. Enter turnover orders for all stores visited so they can be forwarded to our distributors to be delivered. Coordinate all store events such as anniversary sales, demos, new store openings, remodel expansions, etc.
Visit the assigned stores in the territory based on A,B,C coverage frequency.
Present new items for our clients and secure orders for same.
Present promotional activity to store buyers and secure orders and if possible off shelf displays.
Plan ahead with buyers up to three months on promos.
Access distribution on existing items to be sure they are being carried.
Assist in any merchandising needed for our products.
Enter the orders taken into our NSS website and transmit to the distributor for delivery of the product by the distributors.
Work with the store on all special projects such as demos, trade events, remodels, new store openings, etc.
Complete required Client PDF forms and Audits by deadline.
Maintain current knowledge of products we sell and new items.
Build and maintain a rapport with store level buyers.
Keep all informed of issues with stores, competitive activity, trends etc.
Maintain distribution goals and display of products in assigned accounts.
Rotate stock, clean and stock display and price merchandise as appropriate.
Perform such duties as checking date codes, ensuring adherence to approved plan-o-gram.
Miscellaneous duties as assigned.
High School diploma or GED required.
A minimum of one (1) year previous experience in sales role, preferably in natural retail.
Must be able to lift up to 60 pounds.
Must have a valid driver's license and must be able to drive a car for extended periods of time.
Must be available for overnight travel. Must be available for weekend work (demos and Food Shows).
Must be able to work nights and holidays.
Must be willing and able to work in extremely cold conditions (i.e. refrigerated and freezer sections of retail stores).
Must be able to effectively communicate with others.
Must be able to speak and hear.
Must be able to walk, stoop, kneel, reach, pull, grasp and stand on a daily basis.
Must have good vision, dexterous use of both hands and be able to operate a computer, calculator, fax machine, telephone, copier, hand truck, pallet jack, hammer, screwdriver, drill and case cutter.
Must be able to stand and/or walk for long periods of time.
Expertise in Microsoft software: Excel, Word and Outlook and thorough knowledge of web-based applications.
Must have internet access and an email address available.
Acosta Sales & Marketing is an Equal Opportunity Employer
By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.
Job ID 2018-153154
Work City Charlotte
Position Type Regular Full-Time
Work Zip 28203
Category Field Jobs
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