Claim Adjuster Job Description Sample
Property Claim Adjuster
2B Claim services is hiring for Inside Property Desk Adjusters. The Inside Desk Adjuster would be responsible for claims involving dwelling damage, damage to other structures, personal property damage, food spoilage, additional living expense, and/or loss assessments that can be handled at the desk level (no field handling).
•Prompt and courteous customer service in handling claims.
•Timely investigation, review of insurance policies, and verification of cause of loss for coverage determination.
•Reviews documentation submitted and verifies information.
•Determines based on facts of loss if the claim should be reassigned to field adjuster for handling.
•Prepares estimates of damage to dwellings and personal property. Determines amount owed for additional living expenses, as applicable. Maintains proper file documentation reflecting scope of loss and claim adjustment.
•Prepares reports and correspondence in accordance with Company guidelines and procedures.
•Communicates with policyholders, public adjusters, attorneys, vendors and experts as applicable.
REQUIRED EDUCATION AND EXPERIENCE:
•High School graduate required; college degree preferred.
•Must have active Arizona adjuster's license or be qualified for a temporary Florida Adjuster's license for Catastrophe.
•3+ years of property claims adjustment in-house or field experience required.
•Provide your own laptop and supporting equipment and supplies.
•Excellent verbal and written communication skills.
•Good skills working with customers.
•Strong organizational and time management skills.
•Knowledge of property insurance policy and coverage analysis.
•Must be able to work under deadlines.
•Proficient in MS Office, including Word, Excel, PowerPoint and Outlook.
•Strong skills and experience with Xactimate estimating program.
Auto Claim Adjuster - Temp
In this role you will be responsible for:
- Determining applicable coverage in force
- Conducting full investigations including taking recorded statements
- Setting & monitoring reserves
- Arranging for physical damage estimates, authorizing and coordinating rental vehicle usage, if applicable
- Reviewing all claim documents in a timely manner
- Maintaining contact with insureds and claimants
- Evaluating all documents including medical bills and reports
- Bringing all claims to resolution including authorizing payments and finalizing claims
Field Claim Adjuster - CA Workers' Comp
When is the last time you felt like you made a difference to your employer and in the job you do? Been awhile?
Our employees at Strategic Comp DO make a difference and feel appreciated for it. In fact we received 98% rating for overall job satisfaction from the participants in our last employee survey, making it no surprise that our employee turnover is less than 2%. This clearly indicates the passion and energy our staff has for our company and for the job they do… and they never want to work anywhere else! A big reason for these successes is due to our careful matching of the right job with the right person.
Currently we have an opening for a field adjuster in your territory. Are you innovative, high energy, resilient, determined, assertive, clever, and competitive? Do you see each new claim as a puzzle to work and a challenge to be won?
Does this sound like you? If so, this might be the right job for you. Here’s who we are.
Strategic Comp is part of Great American Insurance Group, which was established in 1872. Based in Cincinnati, Ohio, the operations of Great American Insurance Group (A.M. Best A:XIV) are engaged primarily in property and casualty insurance, focusing on specialty commercial products for businesses, and in the sale of annuities and supplemental insurance products.
The members of the Great American Insurance Group are subsidiaries of American Financial Group, Inc.
AFG’s common stock is listed and traded on the New York Stock Exchange (“NYSE”) and NASDAQ under the symbol “AFG”. Here’s what we do. We insure workers’ compensation coverage for large companies, using our deductible program. Our service in claims and loss control is second to none.
We’ve found that a large majority of our customers feel the way our employees do. Our renewal retention is 90+%, meaning our customers don’t want to leave us either! Here’s what you would be doing if hired for the field adjuster position.
Your role would be to investigate and adjust workers' comp claims with the highest potential exposure. We take an extremely aggressive and pro-active approach in claims adjusting and are looking for the person who not only knows their territory’s comp laws but also enjoys the role of putting that experience to good use. Because we focus on outcomes and not just processes, we look for the adjuster who is very skilled at developing strategies to bring claims to resolution.
The person hired for this position will work from an office in their home about 40% of the time. The remainder of the time, approximately 60%, is for travel, including some overnight. Investigating losses.
Analyzing coverage, determining compensability and benefits. Establishing reserves and negotiating settlements. Conducting face-to-face meetings with claimants and insureds.
Preparing large loss reports to both internal and external audiences. Attending settlement conferences, pre-trials and trials as assigned. Working closely with defense attorneys and other vendors including medical case management, surveillance, etc.
To apply, you must have a minimum of 10 years of California workers' compensation claims adjusting experience with higher exposure claims. Strong consideration will be given to candidates with industry designations including Associate in Claims. You must be a great communicator, in both written and verbal form and be able to work with a variety of internal and external contacts.
You also need to have experience and skills in the use of computers and software programs as these are used extensively in this position. Application Instructions: Please select "Apply for this job online" to upload the following items in one document:
Three work references (including current contact information)
A cover letter telling us why you feel that you are a good match for this position. We will not consider any resumes that do not include a detailed cover letter and three work references.
ID: 22429 Travel Percentage: Up to 60% External Company URL: www.gaic.com
Associate Claim Adjuster - CST
United States : Texas : Irving
Role Value Proposition: This position supports the Metlife’s core values of putting the customer first, being the best, making things easier and succeeding together by providing a caring representative of Metlife to guide the customer through the claim process while working together on process improvements with the customer at the center of all our decisions. Key
Interview all involved parties to determine the facts of the claim.
Document claims file to comply with company guidelines and state regulations.
Review factual information to determine coverage and/or liability of all parties to the claim.
Manage pending claims to meet company quality criteria.
Negotiate and commit to the settlement, and move claim to closure.
Resolve complaints, and participate in arbitration and/or grievance procedures. Essential Business Experience and Technical
High school diploma/GED + 0-2 years related business experience
Required to obtain an adjuster license in some states once hired
Strong verbal/written communication skills
Excellent time management skills and attention to detail
Exceptional customer service skills
Ability to work schedules that include M-F 9am-6:30pm with one rotating late night until 8 pm and rotating Saturdays 8am-4pm
Training will be 6 weeks M-F 8-5 – 100% attendance required
Bachelor’s degree preferred
Business Category __
Number of Openings __ At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”
Bodily Injury Claim Adjuster
In this role, you will be responsible for determining coverage, liability and damages. You will have the authority to determine the value of the loss and complete the negotiation with either the claimant directly or their legal counsel.
Our preferred candidate would possess:
-* Four year college degree
-* Minimum of 3 years experience handling Florida Bodily Injury Claims
-* Excellent customer service skills
-* Strong organizational and negotiation skills
-* Strong computer skills
-* Ability to work in a fast paced environment
Bilingual candidates are encouraged to apply.
Star Casualty has earned an A.M. Best secure financial rating of B++.
Star Casualty's main office is located in Coral Gables, Florida, where it has earned a proud reputation with independent insurance agent partners and customers.
Experienced Outside Property Claim Adjuster - Portland
Title: Experienced Outside Property Claim Adjuster
Target Openings: 1 Primary
Job Duties & Responsibilities:
Handles 1st party property claims of moderate severity and complexity as assigned. Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates. Broad scale use of innovative technologies. Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies. Secures recorded or written statements as appropriate. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. Negotiates with multiple constituents, i.e.; contractors or insured's representatives and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence. Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. Meets all quality standards and expectations in accordance with the Knowledge Guides. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. Identifies and refers claims with Major Case Unit exposure to the manager. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. May provides mentoring and coaching to less experienced claim professionals. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. CAT Duty
Job Opening ID: 13369BR Environmental/Work Schedules/Other: Environmental: Exposure to Excess Noise
Occasionally Exposure to Dirt, Dust, Fumes, Smoke, Gases, Mold or Other Irritating Substances
Frequently Exposure to Variable Weather Conditions
Continuously Operate or work around moving machinery
Occasionally Work Schedules Weekend work hours
Occasionally Overnight work hours
Occasionally Holiday work hours (Federal and religious)
Occasionally Other: Travel
Occasionally Flexibility and willingness to work extended work day hours with intermittent weekend hours given volume of work with minimal notice given. Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.
Equal Employment Opportunity Statement: Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies: Interpersonal and customer service skills
Advanced Organizational and time management skills- Advanced Ability to work independently
Intermediate Judgment, analytical and decision making skills
Intermediate Negotiation skills
Intermediate Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively
Intermediate Investigative skills
Intermediate Ability to analyze and determine coverage
Intermediate Analyze, and evaluate damages
Intermediate Resolve claims within settlement authority
Job Category: Claim
Job Summary: Under moderate supervision, this position is responsible for the handling of first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and complexity. Handles claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job does not manage others
Position Type: Experienced/Professional
Education, Work Experience &
Bachelors Degree preferred. General knowledge of estimating system Xactimate preferred. Customer Service experience - preferred
Operates standard office equipment
Continuously Sitting (can stand at will)
Continuously Lifting items up to 36-50 pounds
Frequently Climbing unprotected heights (ladder, rooftop, stairs, loading dock)
Frequently Use of Keyboards, Sporadic 10-Key
Continuously Working in a confined or restricted area
Continuously This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
Minimum Qualifications: High School Diploma or GED required. A minimum of one year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program required. Valid driver's license required.
Company Information: Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Licensing or Certificates: Valid passport preferred.
Primary Location: Lake Oswego
Senior Workers' Compensation Claim Adjuster
Are you an insurance professional who'd like to work for an ethical company with a clear vision and strong financials? FCCI Insurance Group writes property & casualty lines in 18 states, and we're expanding steadily.
FCCI has been in business since 1959 and is rated A (Excellent) by A.M. Best Company. Our success is built on strong partnerships with independent insurance agents who value our excellent loss control, claims and customer service.
If you share our commitment to integrity and excellent service and want to work for a company you can be proud of, we want to hear from you. Currently seeking an experienced Workers Compensation Claims Adjuster to provide quality, cost efficient and timely investigation of complex workers compensation claims. The selected candidate will ensure proper and timely coverage analysis, investigation, evaluation and settlements are completed.
Contact with agents, policyholders, claimants, vendors, legal representatives and various departments throughout FCCI is routine. The selected candidate will work from our Lawrenceville, Georgia office. FCCI provides competitive pay and a comprehensive benefits package, including: 401(k), employer match, and profit sharing plan Generous paid time off programs plus eleven paid holidays per year Bonus programs EOE / Drug Free Workplace SDL2017
Claim Adjuster Trainee
Job Summary: As a Claims Adjuster Trainee you will be trained to investigate, process and settle first and third party claims.
Our Physical Damage Adjusters are responsible for handling auto physical damage claims, communication and customer service, claims administration and investigation and claim fraud identification and prevention. This position will work in our Salem, Oregon office and work from 9:00 am – 6:00 pm. Position
Associates degree or equivalent professional experience required. Proficient typing/computer skills. Our employees enjoy great benefits:
Qualify for your choice of health and dental plans within your first month. Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans. Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
Contribute to your community through United Way and volunteer programs. Balance your life with generous paid time off and business casual dress. Protect what you love with discounts on home and auto insurance products.
Get employee discounts for shopping, dining and travel through Kemper Perks. Kemper at a glance With $8 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of City life and health business.
To effectively serve in this role, you will need to communicate with field offices, team members, and management. You must promote and follow department policies, regulatory requirements companies specializes in home, auto, life, health and valuables insurance products for individuals, families and businesses. Kemper's underwriting companies are rated A- (Excellent) by A.M.
Best Company, the leading insurance industry rating authority. Kemper services six million policies and ranks among the top 25 personal lines property and casualty writers and the 2016 Ward's 50 Top Performers list of life insurance companies. Alliance United Insurance Company is not rated.
Bilingual Claim Adjuster (Entry Level)
Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace. We deliver innovative products and services that are designed to meet the diverse and evolving insurance needs of consumers.
When we named our company "Infinity" we knew it was a bold title. Infinity means without end. For more than 50 years, Infinity has done justice to its name, searching for every possible way to offer the best service.
The key to our ongoing success is excellence. We strive for excellence in every detail, from our policy offerings and insurance products to our hiring and training programs. We don't take excellence for granted.
All of our hard work has paid off. We consistently outperform the industry by making auto insurance more accessible, easier to understand and affordable. ABOUT THIS POSITION Job Description If you're an experienced Customer Service professional with a passion for helping others, it's time for you to take advantage of a unique opportunity to start a career in the insurance industry as a Bilingual First Notice of Loss Adjuster Trainee.
We offer more than just a conventional job. For more than 50 years, we've done justice to our name, searching for every possible way to offer the best service. We rank among the top 50 Property and Casualty Insurance Companies in the country and we continually seek to take care of you and our customers at every step of the way.
We strive for excellence in every detail, from our policy offerings and insurance products to our hiring and training programs. The key to our ongoing success is excellence. Therefore, we are currently looking for empathetic and customer-driven candidates to serve as Insurance Claims Representatives.
In this role, you will serve as the first point of contact for our customers and provide them with an exceptional customer experience. Both full time and part time positions are available, and bilingual abilities are highly desired. No experience is required in the insurance field for this position.
We offer a paid state-of-the-art training program, to get you prepared on everything you need to know about insurance claims and help you succeed in this role. If this sounds like the perfect opportunity you've been waiting for, we want to hear from you. Contact us today Job Responsibilities As an Insurance Claims Representative in this entry level customer service role, you will assist our customers confirming insurance coverage and conducting initial investigations of new incoming loss reports.
Your specific duties in this customer service position will include: Providing superior and responsive customer service in a call center environment at all times Receiving incoming calls from customers regarding claims Entering information into the claims system Initiating the claims handling process Answering customer questions and providing information when possible Directing requests to the appropriate departments as necessary Job Requirements As a First Notice of Loss Adjuster Trainee, you must be a dependable, personable and empathetic individual with strong customer-service skills. It is important that you have excellent verbal and written communication and presentation skills as well as the ability to interact effectively with customers and deal with difficult situations in a professional empathetic manner.
Note: Our department operates on a 24/7, 364 days per year schedule. If hired, you will be required to work some Company holidays. If you are scheduled to work on a Company holiday, an additional day off during the month will be granted.
Additional requirements for this entry level position include: Must be Spanish/English Bilingual High school diploma or GED 1 year of customer service or call center experience required Excellent telephone etiquette Good typing skills – 25 WPM with 95% accuracy required Excellent planning and organizational skills Schedule flexibility Benefits At Infinity, you will be a part of an established, innovative and industry-leading organization. We are committed to our employees by providing a competitive compensation and benefits package.
You will find Infinity to be a rewarding place to develop your career. Here's is some of what we have to offer for you to join our team: Medical, dental and vision insurance 401(k) with company match Short and long term disability Employee stock purchase plan Flexible Spending Account Paid time off account Paid holidays Profit sharing Employee Discount Programs Employee tuition assistance Flexible work schedules Extensive training programs Casual Attire Employees understand our commitment to a positive work environment and dedication to the utmost in service.
Advancement opportunities include skill training and career paths for many positions. We take the time to get to know our customers and recognize the importance of building long-term relationships – with our business clients as well as our hardworking employees. Come see why our team gets the job done right and has fun doing it Employees understand our commitment to a positive work environment and dedication to the utmost in service.
Advancement opportunities include skill training and career paths for many positions. We take the time to get to know our customers and recognize the importance of building long-term relationships – with our business clients as well as our hardworking employees. Come see why our team gets the job done right and has fun doing it SDL2017
Catastrophe Property Claim Field Adjuster (Chicago, IL)
At American Family Insurance, we’re driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.
Job ID: R5473 Catastrophe Property Claim Field Adjuster (CHICAGO, IL) (Open)
Summary: The Catastrophe Property Claim Field Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service across multiple states. An experienced adjuster who has achieved mastery in and performs all areas of property, commercial and farm ranch claim adjustment activities with the highest degree of competency and independence. Processes complex or highly complex property field claims that require on-site inspection on a routine basis. Evidences effective performance in the areas of customer, agency and public relations.
Must be willing to travel for Catastrophe duty if necessary.
This position requires travel up to 75% of the time.
Specialized Knowledge and Skills Requirements
Demonstrated experience providing customer-driven solutions, support or service
Demonstrated ability to efficiently and effectively handle simple to moderately complex property claims.
Demonstrated deep understanding and skill related to each phase of the property, commercial, and farm ranch claim handling process.
Nontraditional work hours are expected.
Thorough understanding of policies and endorsements related to property, commercial, and farm ranch coverages.
Valid driver's license required plus an acceptable driving record.
This position requires the ability to climb or balance between 33 and 66% of the time.
This position requires the ability to work with distance vision (clear vision at 20 feet or more) for extended periods of time (applies to field position only).
This position requires the ability to stoop, kneel, crouch or crawl between 33 and 66% of the time.
This position requires the ability to lift up to 50 pounds between 33 and 66% of the time (applies to field position only).
This position requires the ability to work in high, precarious places between 33 and 66% of the time.
This position requires the ability to work with exposure to outside weather conditions between 33 - 66% of the time.
Additional Job Information:
Offer to selected candidate will be made contingent on the results of applicable background checks
Offer to selected candidate in contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
Our policy restricts consideration of applicants needing employment sponsorship (visas) to specialty occupations. Sponsorship will not be considered for this position
Relocation assistance is available
Primary AccountabilitiesEstimating Loss & Damages (20%)
Gathers information via on-site inspections, and researches via phone and internet to determine replacement costs for both structure and contents. Complete building inspections meeting OSHA guidelines.
Prepares accurate estimates by utilizing electronic estimating tools and systems, replacement research results and finally contractor data to establish fair and competitive pricing within Fair Claims Acts.
Determines when to repair or replace structural and personal property loss items dependent on careful review of factors involved.
Sets reserves within authority and recommends settlement values when loss exceeds authority.
Completes factual reports in a timely manner with company corporate standards and state regulations.
Maintains and controls additional living expense exposure. Investigation (15%)
Within authority, investigates cause and origin of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, other adjusters, public personnel, etc. Checks for prior claims and recognizes environmental exposures.
Coordinates others to assist with complex issues such as court interpretations, structural design and mold. Assistance may be sought from Legal, company personnel, and experts, e.g. engineers.
Recognizes pertinent issues and formats questions to obtain recorded or written statements to properly resolve the assigned claims. Handles claims on a good faith basis.
Recognizes when to secure public documents to complete a claim file investigation. Secures, preserves and maintains evidence in a legal manner.
Recognizes and investigates losses involving subrogation and salvage potential. Uses knowledge of third party and tort liability.
Investigates fraud files within authority and handles complex fraud files. Involves and coordinates investigation with SIU (Special Investigations Unit) when necessary. Policy Determination & Analysis (15%)
Interprets and determines policies and contract coverages and applies to all parties for assigned losses. Interprets claim history coverages. Selects proper loss codes based on policy type. Identifies state-specific legislation and legal precedent based on prior legal cases for assigned geographical area. Seeks assistance as needed.
Utilizes company Claim Bulletins, manuals and best practices. Demonstrates knowledge of underwriting guidelines, inspects risks and makes recommendations to the Underwriting Department as needed.
Applies decision making process to available data to determine extent of coverage or non-coverage and communicates results to appropriate parties. Negotiation, Settlement (15%)
Handles claim negotiations by settling within authority and providing the best customer experience in the industry.
Provides a clear explanation of the estimate to the customer, answers all questions and processes the claim payment.
Recognizes the need for and obtains non-waiver as needed. Recognizes the need for and sends Reservation of Rights letters.
Recognizes, controls and resolves disputes with tact and diplomacy. Notifies or directly involves the agent in the dispute resolution. Utilizes arbitration, appraisal and alternate dispute resolution as needed. Recognizes when assistance is needed and obtains it. File Management (10%)
Actively manages individual claim inventory and works toward meeting cycle-time goals for closing files. Claim inventory will focus on complex and highly complex claims within a given authority level that require on-site inspection, face-to-face contact with customers, and HRP (Homeowner Repair Program) reinspections. Maintains a mobile office for settling claims. These claims include but are not limited to structure damage, smoke, water and fire losses that require extensive investigation due to complex coverage issues, fraud indicators, involvement of public adjustors or need for specialty vendors (engineers, etc.)
Utilizes the electronic integrated claim system to complete and document actions throughout the life of the file.
Conducts initial review of claims received to identify prior actions taken (e.g. services provided by the Customer Care Center and appointments scheduled) and determine next steps.
Contributes to the team environment by assisting with claims from other adjusters? inventories in the adjustors? absence. Responds to customer inquiries, makes appropriate decisions and closes file as needed.
Assists with claims from desk adjusters when on-site inspections are required.
Makes independent decisions and self-supervises most files but recognizes when assistance is needed. Maintains a global view of the property claim workflow in order to provide customers with appropriate, accurate and timely information throughout the life cycle of their claim. Agency Relationship (10%)
Establishes rapport with agents and builds on-going relationships by including agents in the claim handling process as appropriate.
Partners with agency to provide seamless customer service. Jointly identifies opportunities for process improvements and establishes and implements action plans to address them.
Facilitates communication between customers, agents, vendors, third party administrators and other employees. Proactively provides agents with important claim related information; provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
Explains and discusses any circumstances that may affect customer service with agency, vendors, third part administrators or other claim personnel. Includes agents in problem resolution as appropriate.
Provides agents with claim handling information via phone conversations, office visits or presentations at district meetings. Training/Additional Assignments (10%)
Conducts effective training for Claims personnel, agents and others as required.
Participates in claim committee meetings and claim-related projects as needed.
Performs disaster claim duty as necessary.
Serves as mentor to lower level adjusters on all aspects of file handling.
Serves as expert resource for lower level adjusters on policy interpretation and analysis. HRP & Vendor Programs (5%)
Understands and explains the HRP (Homeowner Repair Program) and other vendor programs to insureds and claimants.
Develops relationships with HRP contractors and content-replacement and specialty vendors. Maintains contacts during the life cycle of the file.
Conducts HRP contractor reinspections.
Processes payments to HRP contractors. Stay connected: Join our Talent Community! LI:CS1 At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That’s why, for nearly 90 years, we’ve made it our mission to protect those dreams. It’s all part of who we are and who we’ll always be – innovative, caring, agile, trustworthy, transparent and passionate. We’re a strong, forward-looking company and a proven leader in our industry. And if you’re looking to make a difference, we’re looking for you.
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