Claim Adjuster Job Description Sample
Property Claim Adjuster
2B Claim services is hiring for Inside Property Desk Adjusters. The Inside Desk Adjuster would be responsible for claims involving dwelling damage, damage to other structures, personal property damage, food spoilage, additional living expense, and/or loss assessments that can be handled at the desk level (no field handling).
•Prompt and courteous customer service in handling claims.
•Timely investigation, review of insurance policies, and verification of cause of loss for coverage determination.
•Reviews documentation submitted and verifies information.
•Determines based on facts of loss if the claim should be reassigned to field adjuster for handling.
•Prepares estimates of damage to dwellings and personal property. Determines amount owed for additional living expenses, as applicable. Maintains proper file documentation reflecting scope of loss and claim adjustment.
•Prepares reports and correspondence in accordance with Company guidelines and procedures.
•Communicates with policyholders, public adjusters, attorneys, vendors and experts as applicable.
REQUIRED EDUCATION AND EXPERIENCE:
•High School graduate required; college degree preferred.
•Must have active Arizona adjuster's license or be qualified for a temporary Florida Adjuster's license for Catastrophe.
•3+ years of property claims adjustment in-house or field experience required.
•Provide your own laptop and supporting equipment and supplies.
•Excellent verbal and written communication skills.
•Good skills working with customers.
•Strong organizational and time management skills.
•Knowledge of property insurance policy and coverage analysis.
•Must be able to work under deadlines.
•Proficient in MS Office, including Word, Excel, PowerPoint and Outlook.
•Strong skills and experience with Xactimate estimating program.
Claim Adjuster - Trainee
Mid-Continent Group is a subsidiary of American Financial Group, one of the nation's top 25 insurance companies. We provide a competitive salary with yearly performance reviews. Our benefits package includes health, dental, vision, life, disability, paid time off, 401(k), retirement plan, and employee stock purchase plan and tuition reimbursement, including incentive bonus awards for completion of certification courses. A Claim Adjuster – Trainee will learn to investigate and resolve commercial automobile, general liability, and inland marine claims. This role is primarily performed through conducting interviews with individuals involved in the claim such as the insured, claimant, attorney and/or witness. The position requires critical thinking, and strong organizational skills.
Investigate and resolve claims
Learn to review and evaluate coverage and / or liability.
Learn to secure and analyze necessary information (i.e., reports, policies, appraisals, releases, statements, records or other documents) to assist in the investigation of claims.
Establishes reserves within prescribed limits; submits recommendations to supervisor on cases exceeding personal authority.
Issues claim payments in a timely and accurate manner.
Claims handling is conducted in compliance with applicable statues, regulations and other legal requirements, and that all applicable company procedures and policies are followed.
Learn to convey information (coverage, decision, outcomes, etc.) to all appropriate parties, maintaining a professional demeanor in all situations.
Successfully complete all coursework / education as assigned.
Perform other duties as assigned. Candidate must have a Bachelor’s Degree or higher. Prior work experience that involves conflict resolution is a plus. The ideal candidate must be inquisitive in nature. ID: 22467 External Company Name: American Financial Group, Inc. External Company URL: www.gaic.com
Claim Adjuster - BI And Auto Property Damage
- Minimum of 5 years of claims handling experience with a focus on auto property damage files
- Bilingual (English/Spanish) preferred, but not required
- Effective written and oral communication skills to enable accurate completion of reports, information gathering interviews and negotiations
- Proven knowledge of Claims Best Practice
- Able to work independently as well as part of a team
- Developed customer service skills
- CURRENT FLORIDA ADJUSTER LICENSE: 6-20 ALL LINES
• Competitive salary based on experience. Excellent benefits package:
• Medical insurance, long term disability, life insurance,
• 401K contribution. Paid Vacation and Holidays.
• All offers are contingent upon a background investigation
(including employment, education, criminal and DMV verification-when applicable)
Claim Adjuster Home Ops-Inside
United States : Illinois : Freeport
Alternate Job Location : Not Applicable : Not Applicable (Optional: if no Alternate Location, remove) Role Value Proposition: Provides exceptional customer service while investigating, evaluating and resolving Homeowner claims.
Interviews insureds, claimants and other parties to determine the facts of the claim.
Creates and documents claims file to comply with company guidelines and state regulations.
Reviews factual information to determine coverage and/or liability of all parties to the claim.
Determines value of the claim considering depreciation and actual cash value, negotiates and commits to the settlement, and moves claim to closure.
Resolves complaints, and participates in arbitration and/or grievance procedures.
Recommends subrogation and/or SIU referral. Manages pending claims to meet company quality criteria.
Performs other related duties as assigned or required. Required Experience + 2-4 years of related business experience
Strong time management skills
Strong customer service skills
Ability to work in multiple systems
Strong attention to detail, written and verbal
Ability to work Saturdays and holidays Preferred Experience
Home owners claims experience
Experience utilizing Xactimate
Business Category __ At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”
Star Casualty Insurance Company has a career opportunity for an experienced Claim Adjuster.
In this role, you will be responsible for determining coverage, investigating and negotiating all aspects of the automobile claim. This includes taking the first notice of loss, determining liability, negotiating claim settlements and corresponding with customers and attorneys through the resolution of the claim process.
- Claims responsibilities will be of greater complexity which will involved a high level of analysis, evaluation and negotiation
- Work along side counsel, if necessary, to properly defend claims during all phases of litigation
- Responsible for all aspects of each claim while maintaining a high level of productivity and customer service
Our preferred candidate would possess:
- Four year college degree
- FL Adjuster's license
- Excellent customer service skills
- Strong organizational and negotiation skills
- Strong computer skills
- Ability to work in a fast paced environment
Bilingual candidates are encouraged to apply.
Star Casualty has earned an A.M. Best secure financial rating of B++.
Star Casualty's main office is located in Coral Gables, Florida, where it has earned a proud reputation with independent insurance agent partners and customers.
Field Property Claim Adjuster
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Allstate Insurance Company has an exceptional career opportunity for a Field Property Adjuster in Columbus, OH market!
Job Family Summary
The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Property claims involve resolution of first and/or third party property-related claims.
Under general supervision, this job is responsible for investigating, negotiating and settling basic and occasionally moderately complex property damage and liability insurance claims. This individual travels to the loss site to conduct a thorough analysis. This individual reviews the insurance policy, evaluates damages, determines loss coverage, and authorizes payments. This individual is responsible for delivering compassionate service that is fast, fair, and easy, to ensure customer retention in a seamless fashion, and maintaining superior customer satisfaction during the entire claim process ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual is also gaining experience and consistently meets band level behaviors, production, quality, and/or customer service goals.
- Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
File Documentation and Reporting
- Summarizes documents and enters into claim system notes
- Documents a claim file with notes, evaluations and decision making process
- Handles first notice of loss of water damage claims
- Investigates, reviews, determines and verifies basic and occasionally moderately complex coverage/policy information
- Provides coverage explanation to customer
- Completes and reviews contents inventory, contents pricing, and mitigation bills
- Notifies insured of exposure over the policy limit
- Prepares damage estimate for moderately complex claims
- Handles ALE (additional living expense) claims
- May handle claims involving sink holes, or claims that include Public Adjuster involvement
- Inspects and estimates water damage, hail damage, or smoke and fire damage in a dwelling
- Adheres to applicable compliance standards
Negotiation and Settlement Guidance
- Negotiates and settles claims in accordance with business unit best practices
- May conduct subrogation investigations
- May serve on a committee or project as appropriate
- May participate in one or more basic or occasionally moderately complex special assignments
- Bachelors degree in related field preferred or equivalent experience
- Ability to interact effectively with internal or external customers and act with empathy
- Beginning to apply knowledge of insurance policy, coverage, regulation, claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
- Beginning to apply industry knowledge to discipline practices, including best practices, to support the business unit
- Beginning to apply knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data
- Beginning to apply knowledge of standardized problem solving and preparation of basic reports for analysis, leverage learned technical skills in support of team objectives, and negotiation and/or arbitration skills
- Apply conflict management and problem resolution skills in managing internal and external customer relationships
- Ability to investigate, evaluate, negotiate and settle basic and occasionally moderately complex claims
- Provides individual decision making within authority limits
- Has and maintains all appropriate licenses and registrations for the role per state requirements
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for thisposition.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.
It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
Auto Express Claim Adjuster
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under moderate supervision, this position handles 1st and 3rd party Personal Insurance and Business Insurance auto damage claims from the first notice of loss through resolution/settlement and payment process. This includes interpreting and applying laws and statues for multiple state jurisdictions. This job does not lead others. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
Primary Job Duties & Responsibilities
Provide quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Deliver consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, follow-through and meeting commitments to achieve optimal outcome on every file. Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, apply how jurisdictional issues impact the claim when needed. Manage deductibles and coverage limits. Obtain relevant facts necessary to determine coverage, causation/damages, and exposure with respect to the various vehicle coverage provided. Recognize and refer files that do not meet Keep & Close criteria to appropriate claim professional. Investigate facts to establish negligence, sources of recovery and negotiate resolutions as appropriate. Manage partial theft requiring specialized investigation and where applicable involve internal and external experts. Recognize and request appropriate inspection type based on the details of the loss and coordinate the appraisal process. Maintain oversight of the repair process and ensure appropriate expense handling. Manage file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner. Determine settlement amounts based on appraisal estimates, and application of applicable limits and deductibles. Negotiate and convey claim settlements within authority limits to insureds. As appropriate, write denial letters, Reservation of Rights and other necessary correspondence to insureds and claimants. Recognize and forward appropriate files to subject matter experts (i.e.: SIU, staff counsel, property, etc.). Identify subrogation opportunities, determine appropriateness of the demand and negotiate adverse subrogation and arbitration. Assist Claim Customer Services in taking First Notice of Loss calls during periods of high volume. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. Perform other duties as assigned.
High School Diploma or GED and one year of customer service experience OR Bachelors Degree required.
Job Specific & Technical Skills & Competencies
Customer experience preferred. Analytical Thinking
Basic Judgment/Decision Making
Basic Insurance Contract Knowledge
Basic Principles of Investigation
Basic Value Determination
Basic Settlement Techniques
Operates standard office equipment Requires extended periods of computer use Requires extended periods of sitting
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE
Auto Physical Damage Claim Field Senior Adjuster
At American Family Insurance, we’re driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.
Job ID: R7826 Auto Physical Damage Claim Field Senior Adjuster (Open)
The Auto Physical Damage Claim Field Senior Adjuster position supports the Claim Division goal of ensuring customer service industry leadership and partners with agency to deliver seamless claim service. An experienced adjuster who has achieved mastery in and performs all areas of physical damage claim adjustment activities with the highest degree of competency and independence. Processes complex or highly complex claims that primarily require on-site inspection or face-to-face contact on a routine basis. Evidences effective performance in the area of customer, agency and public relations; and is active and competent in conducting training of new claim personnel. Facilitates continuous development of people, processes, and culture to ensure customer service industry leadership.
This position requires the ability to work with depth perception (three-dimensional vision, ability to judge distances and spatial relationships) for extended periods of time.
This position requires the ability to work with distance vision (clear vision at 20 feet or more) for extended periods of time.
This position requires the ability to work with peripheral vision (ability to observe an area that can be seen up and down or to the left or right while eyes are fixed on a given point) for extended periods of time.
This position requires the ability to stoop, kneel, crouch or crawl between 33 and 66% of the time.
This position requires the ability to talk or listen (hear) between 66 and 100% of the time.
This position requires the ability to lift up to 25 pounds between 1 and 33% of the time.
Specialized Knowledge and Skills Requirements
Demonstrated experience providing customer-driven solutions, support or service
Demonstrated experience in efficiently and effectively handling simple to moderately complex claims with limited supervision and/or body shop estimating experience
Successfully applied knowledge of each phase of the physical damage claim handling process.
Valid driver's license required plus an acceptable driving record.
Must be willing to travel for Catastrophe duty if necessary.
This position requires travel up to 75% of the time.
Additional Job Information: * 2 positions available. 1 for Springfield, IL and 1 for Vandalia, IL. *These are work from home positions that include a company car. *Relocation assistance is available. *Our policy restricts consideration of applicants needing employment sponsorship (visas) to specialty occupations. Sponsorship will not be considered for this position. *Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
Primary AccountabilitiesEstimating Loss and Damages (15%)
Determines all parties with an insurable interest including owner, named insured, lienholder, and lessor.
Acquires reports from local, municipal, and state agencies. Continues to learn to identify and utilize key information from the reports.
Takes and/or acquires appropriate photographs to properly document the claim file.
Develops a comprehensive understanding of and the ability to interpret Auto, Motorcycle, and Watercraft policies including applicable endorsements to resolve issues.
Writes and reviews estimates of damage. Handles the most complex losses. Applies all current recommended vehicle repair and replacement procedures. Is aware of safety related repair issues and advanced vehicle systems.
Demonstrates the knowledge to answer most physical damage questions. Develops the ability to research more complex issues. Negotiation, Settlement (15%)
Handles claim negotiations by settling and providing the best customer experience in the industry.
Recognizes the need for and obtains non-waiver as needed. Recognizes the need for and sends reservation of rights letters.
Recognizes, controls and resolves disputes with tact and diplomacy. Notifies or directly involves the agent in the dispute resolution. Utilizes arbitration, appraisal and alternate dispute resolution as needed. Recognizes when their is a need and obtains assistance.
Provides a clear explanation of the estimate to the customer, answers all questions and processes the claim payment. Negotiates physical damage settlements with a diverse customer base and explains physical damage settlements including total losses so they are understood.
Explains correct repair methods and identifies the industry approved equipment needed to complete the repairs.
Negotiates repair prices and techniques with repair facilities and customers. This includes the use of aftermarket parts, salvage parts, repair versus replacement, and betterment. Policy Determination & Analysis (15%)
Interprets and determines state-specific differences in policies and contract coverages and applies to all parties for assigned losses. Interprets claim history coverages. Selects proper loss codes based on policy type.
Identifies state-specific legislation and legal precedent based on prior legal cases for assigned geographical area. Seeks assistance as needed.
Utilizes company Claim Bulletins, manuals and best practices. Demonstrates knowledge of underwriting guidelines, inspects risks and makes recommendations to the Underwriting Department as needed.
Applies decision making process to available data to determine extent of coverage or non-coverage and communicates results to appropriate parties. Seeks input from senior adjuster's and manager as needed. Investigation (15%)
Investigates cause and origin of claims by contacting the appropriate parties.
Identifies complex issues and seeks assistance as needed from management. Identifies fraud files and seeks assistance as needed.
Recognizes when to secure public documents to complete a claim file investigation. Secures, preserves and maintains evidence in a legal manner.
Recognizes and investigates losses involving subrogation and salvage potential. Uses knowledge of third party and tort liability.
Discusses loss with all parties, obtains statements on complex losses involving all applicable policies by applying a thorough knowledge of written and recorded statement techniques.
Estimates or establishes salvage values. Understands and recognizes the difference between total loss and repairable vehicles. Considers factors such as hidden damage, open items, vehicle rental, and salvage value. File Management (15%)
Actively manages individual claim inventory and works toward meeting cycle-time goals for closing files. Claim inventory will focus on the most complex claims that can require on-site inspection and face-to-face customer interaction.
Utilizes the electronic integrated claim system to complete and document actions throughout the life of the file.
Conducts initial review of claims received to identify prior actions taken (e.g. services provided by the Customer Care Center and appointments scheduled) and determines next steps.
Makes independent decisions and self-supervises most files recognizing when assistance is needed. Agency Relationship (15%)
Establishes rapport with agents and builds on-going relationships by including agents in the claim handling process as appropriate.
Partners with agency to provide seamless customer service.
Facilitates communication between customers, agents, vendors, third party administrators and other employees. Proactively provides agents with important claim related information; provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
Explains and discusses any circumstances that may affect customer service with agency, vendors, third party administrators or other claim personnel. Includes agents in problem resolution as appropriate.
Provides agents with claim handling information via phone conversations and written correspondence. Training and Additional Assignments (10%)
Handles the most complex claims that require face to face contact with others such as claimant, insured or attorney and Works independently to resolve high level claims.
Handles most complex claims that include on-site physical inspection of vehicles.
Acts as liaison with body shops and works closely to agree on estimates and repair amounts. Works closely with salvage yards and/or vehicle inspection centers to settle total vehicle losses and to obtain the highest possible salvage return.
Serves as mentor to lower level adjusters on all aspects of file handling.
Serves as expert resource for lower level adjusters on policy interpretation and analysis.
Conducts training for claim personnel, agency force, and others as required. Stay connected: Join our Talent Community! LI:YM1 At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That’s why, for nearly 90 years, we’ve made it our mission to protect those dreams. It’s all part of who we are and who we’ll always be – innovative, caring, agile, trustworthy, transparent and passionate. We’re a strong, forward-looking company and a proven leader in our industry. And if you’re looking to make a difference, we’re looking for you.
Claim Adjuster - Personal Casualty
Handles personal lines casualty claims involving coverage, liability issues, and moderate to severe damages. Will be involved with complex litigated files.
Minimum Experience / Education:
In states where required, obtains and maintains necessary adjuster licensing within 6 months of hire.Communication:
Must have a comprehensive knowledge and understanding of insurance policies, including personal and commercial auto or property policies and various commercial general liability policies. Must have the ability to read and understand complex documents such as medical reports, contracts and other legal documents.
Physical Ability - Property: Must be willing and able to perform CAT adjustment duties (overnight travel involved) including, handling of ladders, climbing on roofs and other physical demands involving outside property claim handling.
State Auto Values: Must be willing to work by the "values" established by State Auto
State Auto offers a competitive salary, an annual bonus program, an excellent benefit program including medical, dental, vision and prescription insurance coverage, life insurance, matching 401(k) plan, flexible spending accounts, tuition assistance, and a stock purchase plan.
State Auto is committed to the principal of equal employment opportunity for all associates and applicants and to providing associates with a work environment that is free from discrimination and harassment. All employment decisions (hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and work assignments) are based on business needs, job requirements and individual qualifications without regard to race, color, religion, gender, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, citizenship status, military status, or status as a covered veteran in accordance with applicable federal, state and local laws. State Auto will not tolerate discrimination or harassment based on any of these characteristics.
State Auto is a smoke-free work environment. We utilize drug screening and background checks as conditions of employment. For all exempt positions we also obtain motor vehicle reports (MVR s).
State Auto will not accept candidates from third-party recruiters without a signed agreement with State Auto.
Claim Adjuster Trainee
Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace. We deliver innovative products and services that are designed to meet the diverse and evolving insurance needs of consumers.
When we named our company \"Infinity\" we knew it was a bold title. Infinity means without end. For more than 50 years, Infinity has done justice to its name, searching for every possible way to offer the best service. The key to our ongoing success is excellence. We strive for excellence in every detail, from our policy offerings and insurance products to our hiring and training programs. We don't take excellence for granted. All of our hard work has paid off. We consistently outperform the industry by making auto insurance more accessible, easier to understand and affordable.
ABOUT THIS POSITION
PURPOSE OF POSITION:
Responsible for the investigation, valuation, establishment of exposure, negotiation and settlement of assigned property and casualty claims within a stipulated monetary authority. Ensures that all assigned claims are concluded promptly, equitably and economically within the provisions of the policy contract and in accordance with the damages presented. Since this is an entry level position, the incumbent works with minimal authority under the direct supervision.
*1. Attends a Basic Claims School, together with any other programs of study selected for the employee's training.
*2. Participates in and completes selected Pictorial Courses and other selected self-study courses during a defined period of time usually not to exceed 90 days.
*3. The Claim Adjuster Trainee must maintain a passing average in all formal courses that have been developed for the individual. An acceptable level of competencies pertaining to the position must be maintained. Formal Performance Evaluations must result in a \"Meets Expectations\" or higher rating.
*4. Must begin to prepare for any State Licensing exams required to fulfill licensing requirements in the States to be handled. If State has required time period to secure license, employee must be in compliance within that stated time period.
*5. For a part of the training period, the Claim Adjuster Trainee may be required to work in other claims related units or with other claims personnel
*6. Upon return to their \"base\" office, the Claim Adjuster Trainee handles losses assigned under the
supervision of his/her Manager.
*7. Receives a controlled number of new losses daily for handling.
*8. Reviews loss for purposes of coverage verification and potential exposure. Recommends and enters potential exposures to management for approval within company guidelines.
*9. If coverage cannot be verified, refers to Manager for further instructions and completes coverage investigation as directed.
*10. Contacts Insureds and Claimants and conducts an investigation into the facts of the loss as directed by Unit Manager within company guidelines for Best Practices. Exhibits good customer service in all aspects of claims handling.
*11. Inside positions assign appraisals within company guidelines for Best Practices. If the trainee is in a field position, he/she completes appraisals using approved physical damage practices.
*12. With the guidance of the Manager, determines liability using sound judgement and analysis of available facts.
*13. Answers correspondence received in conjunction with the claim in accordance with state guidelines. Returns phone calls within company guidelines for Best Practices.
*14. Handles all claims within the guidelines of the state to which the trainee is assigned and in conjunction with the insurance laws and any other laws applicable to that claim. Adheres to Fair Claim Practices Acts established within a respective state.
*15. Makes investigative reports promptly to the file with clear and concise file documentation. Makes initial reports to the file as directed by management.
*16. Communicates effectively both orally and in writing with management and non-management personnel as well as insureds, claimants, agents, attorneys, appraisers, doctors and other insurance carriers and state insurance departments.
*17. Completes or audits appraisals and verifies amounts together with any applicable medical bills, expense bills, wage forms or other items which are presented for payment consideration. Pays all medical bills and expense bills in accordance with the laws established within that state. All payments are to be made within company guidelines for Best Practices.
*18. Negotiates settlement of claims with insureds, claimants and attorneys following established, authorized settlement authority and under the guidance of the Manager, with loss payments to be entered promptly into the system.
*19. Maintains a working dairy as per Company guidelines for each assigned claim file which includes timely, accurate entry of data.
*20. Ensures that all subrogation is quickly identified and that proper subrogation letters are sent to responsible parties and that all salvage is identified and reported to the Salvage Unit for handling. Ensures that subrogation and salvage is entered into the claim system as quickly as possible.
*21. Must have regular predictable attendance.
22. Performs all other duties as assigned.
SPECIALIZED KNOWLEDGE AND/OR SKILL REQUIREMENTS:
Four (4) year college degree required. The college degree requirement will be waived for employees who have completed at least one year in an Infinity Outbound First Notice of Loss Adjuster and/or Sr. First Notice of Loss Adjuster position.
Must have good computer and time management skills and the ability to juggle multiple tasks at one time.
Must have a valid driver s license with an acceptable driving record if hired for a field position.
Must have good planning and organizing skills.
Must have excellent written and verbal communication skills. Some positions may require English/Spanish bilingual skills.
Must have the ability to deal with challenging situations and people in a professional manner.
Employees understand our commitment to a positive work environment and dedication to the utmost in service. Advancement opportunities include skill training and career paths for many positions. We take the time to get to know our customers and recognize the importance of building long-term relationships with our business clients as well as our hardworking employees.
Come see why our team gets the job done right and has fun doing it!
Associated topics: auto, claim adjuster, claim examiner, claimant, fraud, insurance, insurance examiner, investigate, liability, title examiner
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!