Coating And Embossing Unit Operator Job Description Sample
Customer Service Rep Iii-Sales
At NCI, our strength and success lie in one another united in a single purpose: We Create Great Building Solutions Every Day.
Metal Coaters® cleans, pre-treats and roll applies organic coatings in a continuous process on hot-dipped galvanized, Galvalume®, cold-rolled, electro-galvanized and aluminum coil. Pre-painted steel and aluminum coil is used in a wide variety of construction applications such as pre-engineered wall and roof panels, architectural building panels, agricultural wall and roof panels, garage and entry doors, door frames and commercial or manufactured goods such as acoustical ceiling grid, light fixtures, closet hardware, consumer electronics, office furniture and appliances. Metal Coaters® is a division of NCI Building Systems.
Essential Duties & Responsibilities:
Check to ensure that appropriate changes were made to resolve customers' problems.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Refer unresolved customer complaints or concerns to designated departments for further investigation.
Responsible for management, analysis and reporting of customer specific KPI's.
Responsible for understanding and complying with the fundamental principles associated with the Quality and Environmental Managements systems in place at Coil Coating.
Responsible for communicating daily with all levels of employees in order to assist in resolving problems and achieving company goals.
Responsible for the receipt and the timely acknowledgment of customer purchase orders and their order entry into paint line, slitter or embosser production backlog(s).
Responsible for paint line, slitter and embosser production planning to meet the customer's required delivery dates.
Responsible for effectively communicating with the customer when a requested delivery date cannot be met by Coil Coating facility.
Responsible for the receipt, entry, coordination and tracking of customer shipping releases.
Responsible for customer specific reporting of coil receipts, production, shipments and rejections.
Responsible for receipt, development and the timely issuance of requests for quotations that conforms to the companies pricing strategies.
Responsible for the entry of customer complaints in the company's quality system, ensuring that customer does receive a timely resolution.
Communicates (verbally and in writing) daily with external customers, consignees and internal personnel from Quality Control, Production and Shipping to ensure that all customer/consignee requirements are met and that customers and or their consignees are satisfied with the companies' services.
Keeps equipment and work area clean and orderly.
Ensure compliance with federal and state laws.
Perform all duties in a safe manner.
Perform other duties as assigned.
Bachelor's Degree Arts or related degree is preferred
A minimum 3 years of experience or related work experience is required
Additional experience may be considered in lieu of the educational requirements
Other Knowledge, Skills & Abilities:
Proficiency in Microsoft Office applications
A detailed understanding of metal, paint characteristics and coil coating lines is preferred
Ability to work effectively to meet deadlines
Ability to work with a diversified workforce
Offers of employment may be contingent upon passing a substance abuse screening test and/ or criminal background check
Ability to apply common sense understanding to perform work instructions furnished in written, oral or diagram form a must. In addition, the ability to solve problems, which involve multiple variables in a standard situation, is required.
Ability to perform general mathematic calculations including but not limited to addition, subtraction, multiplication, fractions, percentages, and statistics. Some positions may require advance mathematics.
Ability to read and comprehend documents including but not limited to policy manuals, safety rules/programs, operating and maintenance instructions, procedure manuals, and simple correspondence. In addition, the ability to communicate information effectively one-on-one, in small group situations and settings is required.
While performing the duties of the job, the employee is regularly required to talk or hear.
The employee is frequently required to walk.
The employee is frequently required to stand; sit; bend; stoop; use hands and fingers to handle or feel objects; reach with hands and arms; lift; climb and/or balance for essential tasks.
Specific vision abilities include close-up and distance vision, color vision, peripheral vision, and depth perception.
The employee may be required to enter areas that are near moving mechanical parts, with occasional exposure to hazardous chemicals, and extreme cold or heat.
The noise level in the work environment is considered moderate, and may require the use of hearing protection.
The employee will be required to utilize Personal Protective Equipment (PPE) when accessing certain manufacturing areas.
Before initiating work at Centria, the employee is required to read and understand the position's Job Safety Analysis.
The employee must wear appropriate Personal Protective Equipment (PPE) and perform tasks in a manner consistent with NCI and Centria safety training, NCI Employee Manual and OSHA regulations.
NCI is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
Job Family Customer Service
Pay Type Hourly
9123 Center Ave, Rancho Cucamonga, CA 91730, USA
Technical Manager, Tissue
We at Resolute are a diverse group of individuals who possess a wide variety of skills. Here, we believe that giving you the ability to maximize your potential without constraint is key to our shared success.
Our Calhoun location in Tennessee, United States is currently seeking talent to fill the position of Technical Manager, Tissue. This job is permanent, full-time. The preferred starting date would be 01/03/2018.
Position Title: Technical Services Manager – Tissue Business
Reports to: General Manager
The Technical Services Manager provides technical process expertise and guidance and quality support to all internal and external customers for the tissue business. Additionally, the Tech Services Manager must recognize opportunities for process improvement and develop them to completion.
The Technical Services Manager will provide technically focused process and quality information and analyses to internal and external customers. The incumbent will also provide broader levels of support for specific short-term needs mill-wide. As the tissue business grows, the Tech Services Lead will perform a larger scope of duties as outlined in following sections under "Major Accountabilities."
The scope of the position will include frequent contact with all departments and levels of the organization. The Tech Services Manager is not assigned to specific process areas, except to the extent that the individual works with and supports various Process Management Teams.
This position will have a focus and ownership of Product benchmarking, Sales Technical Support, Product Development, Emboss Pattern Development, Packaging Specification Development
The Tech Services Manager will participate in Natural and Process Management Team activities to help teams achieve their key process goals. In addition, the Technical Services Manager is expected to perform the duties of a Management Representative on a Process Management Team.
The Tech Services Manager will oversee and coordinate laboratory and process testing and data collection. Coordination of this work may involve assistance from process and laboratory technicians, or hands-on efforts to complete the work.
This position will provide startup support and facilitate technical training for the tissue business.
Provide process and quality information and/or analyses to internal and external customers.
Manage implementation of new process equipment and chemistries.
Manage all aspects of trials, including: vendor/technology selection, safety training, financial analysis, risk mitigation, objectives and goals development, testing and data collection, and detailed communications.
Write or obtain routine and special technical reports and analyses.
Present new technologies and their applicability to tissue business processes.
Work efficiently with software applications, computer models, and control algorithms.
Apply appropriate tools and statistics for process analysis (including use of SPC).
Product benchmarking serves two primary purposes; a) provide data to sales on current potential customers' products, and b) keep up to date on industry trends in quality to ensure a competitive position in the marketplace.
Overseeing an ISO compliant laboratory, with temperature and humidity control to standard conditions. Extensive testing is required to define not only sheet quality but roll build and product uniformity.
Develop test methods that are specific to the tissue business; for example, the current TAPPI caliper test will not suffice for tissue. For example, laser profilometry would be a more reliable measurement.
Sales Technical Support
Sales will at times require technical support when visiting customers to resolve quality concerns, or when visiting new customers to describe our products in relation to their current supply.
Continual development of product quality to remain competitive, especially since many premium quality tissue manufacturers are using eucalyptus for bath grades. This will encompass trialing new coating chemistries, softener chemistries, sheet layering design, refiner operation optimization, etc.
Mill trials, as well as pilot trials, will need to be designed and evaluated. Evaluation of pulp quality in relation to tissue quality in alignment with the new digester furnish.
Converting rewinder operation understanding to set specifications for base sheet quality which will convert effectively into final product specifications. Tests for roll firmness need to be developed and algorithms created which use base sheet caliper and basis weight, and finished roll diameter, sheet count, and firmness.
Build and maintain relationships with industry chemical suppliers to keep abreast of new developments
Emboss pattern development
Understanding of current technology for embossing roll designs to minimize sheet strength loss (which implies less refining energy during base sheet manufacture). Emboss patterns will need development, trials run and testing done to prove designs.
Packaging specification development
Packaging specifications need to be developed to minimize poly wrap caliper and reduce costs, evaluate print quality, etc.
Must have a degree in Chemical Engineering or Pulp & Paper Science/Technology or equivalent.
A minimum of ten years pulp & paper process engineering experience
Must be competent to work with software applications, computer models, and control algorithms.
Must be able to work in a team-based management environment with minimal supervision.
Strong verbal, written, and interpersonal communication skills are required.
Must be self-managed, with the ability to work with cross-functional team.
Be part of the change. Be part of a dynamic team.
We are a global leader in the forest products industry offering an energetic and safe work environment with opportunities and challenges that will help develop your skills. We are more than 8,000 employees in Canada, the United States and various other international locations.
We are looking for employees with the experience and expertise to improve our efficiency, increase our long-term profitability and deliver first-class products and services to our customers. And you, what are you looking for?
We are a company writing a new story for itself in a rapidly changing industry. We have made important inroads to ensure our viability and to be an environmental supplier of choice. Come take part of our history and be part of the change!
How are we building the Resolute of the future?
Find out in our Annual Report, available at resolutefp.com/publications.
Join the conversation!
Visit The Resolute Blog at blog.resolutefp.com and follow us on LinkedIn, Twitter, and YouTube.
Packaging Graphics Producer
Marcom is Apple's Global Marketing Communications group. We oversee all of Apple's advertising and marketing to ensure the flawless development and execution of world-class communications.The Packaging Graphics Producer manages packaging, labeling, and print documentation for Apple products worldwide to ensure that high-quality printing and finishing is developed, produced, and shipped on time. In this role, you will ensure the execution of final design for assigned projects in a large-scale manufacturing environment that reflects Apple standards for simplicity and elegance.
You have four to seven years of relevant experience in consumer electronics or consumer goods packaging as well as a background in print labeling. You have expertise in program and project management.
You are knowledgeable about prepress, printing processes, and on-press trouble-shooting.You have an extraordinary eye for color accuracy and quality. You have working experience with materials, papers, inks, adhesives, and print decoration and finishing techniques. You have a positive attitude, and you lead by example to support collaboration.
You have the strong organizational, interpersonal, and communication skills to work with cross-functional teams and a worldwide supply base. You are a creative problem solver who is adaptable, flexible, resourceful; you guide the product specification, considering product definition, time and budget constraints. You have subject matter expertise in print techniques and manufacturing processes.
You develop positive relationships with our cross-functional team members. You love Apple and care deeply about packaging. You have appreciation for quality, can communicate clearly and have a deep understanding of the process—both engineering and design.
You are proficient in Mac applications; database management systems; Adobe Illustrator, Photoshop,InDesign, and Acrobat; and the Microsoft Office suite. You are available for both domestic and international travel at least 20 percent of time; travel may raise to 50% during peak business periods.
- Guide proposals during the creative and development phases of projects while understanding capabilities within our supply base.
Maintain expertise in product category, staying on top of packaging innovation as it relates to materials and treatments, both on press and finishing.
Work with suppliers to develop packaging and labeling concepts, validate manufacturability, and obtain samples for approval.
Handle multiple projects at the same time. Flag issues that may affect internal or external workflow.- Track all deliverables by developing timelines and schedules, craft them with engineering schedules, and build custom solutions for projects.
Establish print specifications in collaboration with Design and Print Production Management, including paper choice, inks, printing processes, foils, varnishes and coatings, lamination, emboss and deboss tools, and more.- Together with the Program Manager, ensure print specifications, color drawdowns and press sheets are accurate, on time, and meet print standards.- Handle the localization process, including copy approval, translation request, file assessment, file handoff, and localized reviews.- Initiate and provide oversight for deliverable part numbers and understand their place on the bill of materials.- Brief the Packaging Print Specialists on inks, foils, or coatings that need to be developed with our raw materials suppliers.- Provide professional color judgement to match design goals across multiple sites and suppliers, including sign off on color standards.- Participate in internal meetings, status and design reviews, and cross-functional team meetings.
A Bachelors of Science or Arts focusing on Print Technologies/Packaging or Graphics Communication is preferred.
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