Coffee Roaster Continuous Process Job Description Sample
Associate Director, Continuous Process Improvement - (R1025880)
Job Description: Launched in 2015, Q2 Solutions is a leading global clinical trials laboratory services organization. We help biopharmaceutical, medical device and diagnostics customers improve human health through innovation that transforms science and data into actionable medical insights. Q2 Solutions is a quality driven, responsive partner with strong global experience and deep scientific and medical expertise. The Q2 Solutions joint venture was formed by Quintiles and Quest Diagnostics, combining the best of each parent organizations clinical trials laboratory services capabilities.
DescriptionManage large complexity process improvement projects across Q2 Lab Solutions' business units enhancing the level
of process orientation across the organization enabling a positive, value add process culture shift. Create rigorous and
agile continuous process improvement methods to identify, prioritize, implement, and measure changes impacting data
capture, compilation, project planning and project management to accelerate improvements and quality of deliverables.
Assume responsibility and ownership of projects and business challenges developing as a subject matter expert ensuring
high quality, timely, on budget deliverables enabling measurement of change in accordance with SOPs, policies, and
- Manage large complexity process improvement projects that will accelerate operational productivity improvements within
the company. Solutions will address data capture, project planning, change/data/process management, compilation and
result in high quality deliverable generation.
Participate in initiative response/development and presentations providing process improvement expertise.
Evaluate and provide feedback regarding risks, quality, and overall probability of success minimizing negative impact on
- Direct process improvement project analysis, planning, strategy, and implementation by determining and establishing
objectives/ work plan/ timeline for successful implementation. Conduct research and prompt discussions regarding project
specifications and adjustments.
- Leverage optimal techniques such as Process Mapping, Lean Six Sigma and other process improvement / data analysis
techniques necessary to analyze global process improvement activities.
- Identify and establish transparent, successful collaboration with OST management, Process Lead(s) and Lab Business
unit stakeholders to ensure functional deployment aligns with the companies business strategy throughout the life of
Supports Process Lead(s) with the delivery of business unit champion and Green Belt training.
Lead and mentor Operations primes on Green Belt level process improvement projects to completion.
Successfully deliver Green Belt process improvement projects.
Serve as primary contact while leading assigned project problem solving and resolution efforts.
Manage, monitor, and report project status to OST and executive management teams.
Supervise process improvement project information and tracking systems.
Ensure adequate record and document management practices for project activities.
Produce, distribute, and present report/presentation materials.
Job Requirements REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Strong knowledge of Microsoft Office and other data capture and compilation tools
Excellent written and verbal communication skills
Strong critical thinking/analytical skills with strong attention to detail/quality control enabling driving initiatives to closure
Competent presentation and interpersonal skills meeting the needs of all levels within the organization up to and
including the executive management team
Strong project leadership, project management, matrix management, and/or project planning skills
Ability to apply relevant process improvement expertise, data analysis techniques and methodologies
Ability to successfully lead, manage and motivate.
Ability to innovatively solve problems with demonstrated success delivering desired results according to quality
guidelines and timelines
- Ability to establish and maintain effective working relationships with team members, management, business unit staff,
clients, and executive management
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Bachelor's degree in life sciences, business, or operations management or related field with a minimum of 7 years
experience in a relevant function, including 3 years experience leading and executing process improvement projects; or
equivalent combination of education, training, and experience
Must possess or seek out a PMP and/or Green Belt certification within 2 years of assuming role
Extensive use of telephone and face-to-face communication requiring accurate perception of speech
Extensive use of keyboard requiring repetitive motion of fingers
Regular sitting for extended periods of time
EEO Minorities/Females/Protected Veterans/Disabled
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA™.
Job ID: R1025880
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Quality & Continuous Process Improvement Engineer
Reporting directly to the Senior Manager for Quality and Continuous Process Improvement, the Quality & Continuous Process Improvement Engineer is a critical team member in monitoring and leading Quality and Continuous Process Improvement (CPI) key performance indicators and processes in the facility and at critical suppliers. This position has evolved to a new focus and skill competency. A large portion of the new focus and skill competency will require working closely with the production operations leaders in a value stream environment, engineering team, quality inspection team, project management team, site purchasing and suppliers to streamline & standardize existing processes/metrics, while still maintaining production operational flow, established business goals, deliverables and key performance indicators. This position is instrumental in introducing and assisting site manufacturing and engineering management in implementing the process improvement methodology and using the appropriate tools and gated process to drive positive change within the company culture and deliver tangible results, through reduction of COPQ (cost of poor quality) and productivity process improvement. This position will also involve supporting Supply Chain management with supplier qualification, certification, and relationship management. This position requires a "hands on" approach and will be tactical, engaging in daily production/engineering activities with management, supervisors and hourly team members, working with suppliers on the factory floor, and providing guidance and feedback to the quality inspectors to resolve issues and project task completion.
This position can develop into a future quality management, engineering, operations or program management position.
Functions and Responsibilities
Engages in "end to end" quality and continuous process improvement initiatives throughout the facility and at key suppliers. This includes, but is not limited to partnering with Engineering, Operations, and Program Management to insure critical to quality dimensions are included in engineering drawing and design considerations, and that First Article Inspection, Receiving Inspection, In-Process Inspection and Final Inspection criteria is comprehensive, accurate, and sampling plans validate process quality & capability.
Works directly with suppliers to address corrective action, process improvement and support new product development. This includes but is not limited to leading Supplier Corrective Action and insuring a timely closed loop process with Control plans as required.
Experience, confidence and maturity to make decisions and act without constant supervision and direction, and to feel comfortable and thrive in a matrix managed organization.
Understands and communicates "the voice of the customer" (externally and internally) and works in a team effort to help the internal customers define and establish quality and process improvement priorities, and mentors project and process teams through the problem solving process. Conducts Supplier visits, as required to evaluate processes, facilitate process improvement and optimize supplier productivity, delivery and quality.
Assesses, evaluates and identifies product quality and process quality improvement opportunities, working closely with the various functions to develop the project plans and provide leadership to the team utilizing the appropriate approach, utilizing quality/CPI tools and assisting in training as required/mentoring.
Maintains reports, databases and assists with the management of the quality system, to include facility and supplier quality key metrics (PPM/DPMO, COPQ), scorecards and corrective action, manufacturing dashboards, the quality manual and CPI project tracker.
Immediately addresses quality issues, by notifying proper personnel, as well as taking appropriate actions, to include, but not limited to implementing containment action and drilling into detailed root cause analysis.
Utilizes quality data to develop appropriate inspection and sampling plans and provides guidance to the quality technicians/inspectors to insure proper inspection and testing on materials and components and maintaining documentation throughout the manufacturing process. When required, and in the absence of the quality technician/inspector, the quality engineer will conduct inspection and testing requirements.
Comfortable and competent in visiting supplier locations and engaging in "hands on" inspection of materials/components and evaluation of critical processes, and directly engaging with the supplier to drive process improvement.
When required, makes decision to accept/reject based on inspection results, classification of defects, special instructions
Notifies quality management and key personnel when material/component fails to meet inspection/test standards
Leads internal process/quality audits and Corrective Action activities (both internal and external, to include suppliers.
Follows safety policies and insures good housekeeping in work areas (5S)
Comfortable in impromptu speaking and presentations in various venues and to various audiences.
Continuous Improvement Process Engineer
- Job Overview
As Continuous Improvement Process Engineer, you will be responsible for the deployment of the Amcor Continuous Improvement process at the plant and the associated cost savings realized through the delivery and execution of CI projects.
Flexible hours to support multi-shift operation
Organizational skills with demonstrated ability to prioritize and multi-task
Excellent interpersonal and coaching skills
Must be able to communicate effectively (oral and written) with co-workers at all levels of the Company
Identify and implement creative cost reduction opportunities, defining scope and project justifications
Facilitate project teams and lead Kaizen events
Work continuously to reduce plant operating costs
Monitor Lean initiatives to schedules and deliverables, ensuring business objectives are met
Communicate metrics and project objectives, status, barriers, and results to all levels of the organization
Determine financial impact of process improvements
Assist and advise others to resolve problems and implement permanent corrective action
Perform process improvement validations
Conduct waste minimization and machine set-up improvement projects
Determine standardization / optimization of run conditions
Administer or assist in coordination of various programs such as, HSE (Health Safety Environment), Quality, 5S, Zero Pull, SMED, and cost reduction
Support Six Sigma/Lean efforts
Lead / facilitate root cause investigation and troubleshooting processes on the shopfloor
Other duties as assigned
4.Major challenges & complexities
Improvement of plant operational efficiencies
Achieving outperformance to Cost Out and Budget
Maintain safe and efficient flexible packaging equipment operations
Achieving operational key performance indicators
Hourly Operation co-workers
Salaried staff and office personnel
Quality and Maintenance co-workers
Customer and Venders
Other AFA plant manufacturing co-workers
Compliance and Audit personnel
6.1 Formal Qualifications and Experience
Knowledge and Experience
Three (3) years' experience working in CI / Engineering capacity
Experience working in a flexible packaging or converting company preferred
Thorough knowledge of CI theory and practice, such as Toyota Production Systems or Lean Manufacturing principles
Possess working experience using CI tools in an established CI manufacturing environment
Project management expertise and leadership skills facilitating teams is also essential
Education and Certifications
Bachelor's degree in Engineering, Quality or Operations Management
Lean Six Sigma certification is preferred
Job Specific skills and abilities
Able to handle multiple tasks
Possess a thorough knowledge and understanding of manufacturing systems and a good working knowledge of processes and products
Knowledge of Safety practices and a commitment to maintain them
Understanding of quality principles and techniques
Excellent verbal and written communication skills and strong presentation skills
Strong interpersonal communication skills
Strong problem solving and analytical skills with the ability to make quick decisions
Advanced teambuilding and strong interpersonal skills
Solid financial reporting acumen
Experience in implementing Operational Excellence projects (SMED, Six Sigma, Lean, 5S)
Amcor (ASX: AMC; www.amcor.com) is a global leader in developing and producing high-quality, responsible packaging for a variety of food, beverage, pharmaceutical, medical-device, home- and personal-care and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains, through a broad range of flexible packaging, containers, cartons, closures and services. The company's 35,000 people generate more than US$9billion in sales from operations that span 200-plus locations in more than 40 countries.
With 16 plants in the Americas operating in 6 countries, Amcor Flexibles Americas (AFA), a business group of Amcor, is a market leader and the world's largest supplier of flexible packaging. We deliver innovative packaging solutions and provide enhanced quality products for the medical, pharma, personal care, and food markets. Its award winning approach towards sustainability makes Amcor the preferred partner for customers looking for responsible packaging solutions. For more information visit www.amcor.com.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
Amcor Flexibles - United States is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the Law" Poster and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 847-362-9000 and let us know the nature of your request and your contact information.
We participate in E-Verify. For more information, please see the E-Verify Participation Poster and Right to Work Poster at the hiring location.
Pay Transparency Policy
Amcor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Continuous Process Improvement Engineer
Summary: Responsible for driving and sustaining continuous Lean Process Improvement throughout the organization, including both the manufacturing processes and the transactional processes. Demonstrates a strong sense of urgency and promotes change management. Can engage a team of associates to think outside the box and completed Kaizen within 5 days. Seen as a leader and a part of the senior operations management team.
Essential Duties and Responsibilities include but are not limited to the following:
Drive a change thinking culture
Works with Director of Quality in maintaining Kaizen Funnel. Ensure alignment of funnel with the AOP and Strategic Plan.
Provides leadership for Kaizen Events.
Development, implementation, and execution of continuous process improvement plans throughout the organization
Training and development of all employees in the principles of lean manufacturing concepts
Setting expectations in adoption of lean principles as the primary methodology for day to day job performance
Responsible for monitoring and tracking aggressively improvements made through lean initiatives, which may be but not limited to reductions in space, time, materials, equipment, and financial savings achieved.
Utilizing lean implementation tools, best practices, and training materials as appropriate to facilitate aggressive corporate adoption of lean principles.
Works with management to improve data collection activities throughout the organization
Analyzes data collected and works with management to address areas of unsatisfactory performance
Directly leads and mentors both process owners and non-process owners through Lean Principles.
Performs management responsibilities in accordance with the organization’s policies and applicable laws.
Drive For Results
Building Effective Teams
Education / Experience / Training:
Bachelor’s degree in a technical field or equivalent from a four-year college or technical school (or equivalent combination of education and experience).
Six Sigma Green/Black Belt or certified in Lean Manufacturing
Minimum of three years related experience and/or training.
Strong manufacturing experience
Specific skills, knowledge, and/or licenses:
Knowledge of Microsoft Word, Excel, Access and Outlook software programs.
Proficient in core concepts of Demand Flow methodologies, Six Sigma, 5S, Safety, Standard Work, Kaizen Techniques, Measurement Systems of inputs and outputs
Excellent oral and written communication skills
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to walk; sit and talk or hear. The employee is frequently required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
Contact Human_Resources@texashyd.com to apply.
Date Posted: 06/28/2018
Continuous Process Improvement Analyst
NRG is the leading integrated power company in the U.S., built on the strength of our diverse competitive electric generation portfolio and leading retail electricity platform. A Fortune 500 company, NRG creates value through best-in-class operations, reliable and efficient electric generation, and a retail platform serving residential and commercial businesses. Working with electricity customers large and small, we implement sustainable solutions for producing and managing energy, developing smarter energy choices and delivering exceptional service as our retail electricity providers serve almost three million residential and commercial customers throughout the country.
More information is available at www.nrg.com. Connect with NRG Energy on Facebook and follow us on Twitter @nrgenergy.
The Process Improvement Analyst will be responsible for leading continuous process improvement projects that deliver value and eliminate waste across Retail Operations. This includes identifying and analyzing processes for opportunities and developing / implementing strategies to drive efficiency gains and leverage automation. This role will also be responsible for managing small / medium projects to transform capabilities across Retail Operations and may include projects to support business functions such as Call Center, Mid-Office and Back-Office operations, Segment Marketing as well as corporate functions. This role is instrumental in driving continuous improvements and automation opportunities which ensure NRG stays ahead of the competition and will interact with groups throughout NRG in the course of normal duties.
Assess and interpret customer needs and process requirements for improved operational efficiencies, automation potential and better customer service.
Provide analytical support to Customer Operations teams on internal business processes and system capabilities to improve accuracy and efficiency.
Lead cross-functional teams and gain support for system and process changes from key stakeholders to ensure timely and complete implementation.
Develop process documentation to ensure successful process hand-off upon project completion.
Ability to communicate complex ideas clearly and concisely and ability to facilitate cross-functional meetings in order to influence effective business decisions.
Employ Lean Six Sigma methodologies and analytics into organizational operations to accomplish business objectives and drive change; Lean Six Sigma Green Belt preferred.
Develop and maintain close and ongoing relationships with key stakeholders.
Proven experience effectively managing and influencing change within a large organization.
Prepare and deliver business cases based on solid analysis and business intuition.
Comfortably handles risk and uncertainty.
Additional Knowledge, Skills and Abilities:
Strong work ethic.
Must be an effective team player.
High level of honesty and integrity.
Able to handle multiple tasks simultaneously.
Strong leadership skills.
Excellent communications skills, both written and verbal.
Able to think strategically while driving tactical action plans to reach the desired future state
Able to apply tools such as DMAIC, PDCA and Kaizen to decrease process variability, eliminate waste and enhance processes as well as utilize problem-solving skills and root cause analysis to provide business solutions.
Excellent personal computer skills, including all MS Office applications are required. MS Vision and Minitab experience desired.
- Occasionally requires lifting as appropriate to perform duties and responsibilities.
Open office environment.
Some overtime required as special projects arise.
Limited travel may be necessary to support projects
Education: Bachelor's degree from an accredited college or university required. MBA or relevant graduate degree preferred.
Experience: 3 - 5 years professional work experience including data analytics, business analyst, and continuous process improvement with demonstrated abilities in problem-solving and team projects or advanced degree and applicable work experience.
NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Human Resources
IT Specialist - Continuous Process Monitoring
Under moderate technical direction the Continuous Process Monitoring (CPM) IT Specialist will support the collection analysis and retention of key program data. Provides day to day support to ensure that the CPM Program is functional and that the data used and generated to support the program is used and retained in a manner consistent with the CNA data retention requirements as well as audit requirements.
The role will report on a periodic basis to the IT Control & Quality Governance Team and IT Open Issues committee to support the reporting and aggregation of results and key findings. The role will also ensure that the training strategy for core IT Control & Quality Governance Team members and any extended IT members are part of the implementation and execution of this program.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Provides day to day management and oversight of the IT CPM change management process to ensure data reliability that systems and processes are fully functional and in compliance with applicable laws and regulations.
Maintains documentation relating to the IT CPM Program taxonomy operating model and roles and responsibilities. Documents any changes in controls and procedures to ensure they are incorporated into the CPM process.
Develops and maintains templates for CPM Checklists in alignment to IT CPM Program needs.
Tracks and reports on the performance education and awareness of IT program activities and process improvements.
Uses tools to aggregate and analyze data monitor and report control failures and track storage program results to optimize the IT CPM Program.
Ensures the capturing of relevant checklist data and that data evidence and data storage are in a secure location. Also ensures that back-up procedures are executed on a regular basis for minimal loss of data in case of a system failure.
Aggregates data for reporting and ensures the results of the checklist execution phase are stored so that data is easily accessed. Escalates complex issues to more senior colleagues as necessary.
Reports the results of checklist execution phase to key personnel in the business. Summarized results into relevant reports based on audience need.
May perform additional duties as assigned.
Typically reports to Manager or above.
Skills Knowledge & Abilities
Experience managing and developing tools to safeguard data and report control failures to ensure quality controls and procedures. Experience successfully coordinating business and technical resources under an integrated project plan to ensure the alignment of resources.
Solid project management planning organizing and business judgment skills and ability to multitask and manage multiple initiatives. Strong sense of urgency based on assignments as well as strong ability to prioritize. Strong understanding of IT data controls operating model and necessary checklist execution and data aggregation.
Knowledge and experience with IT CPM Change management process and ensuring systems and processes are fully functional and in compliance with applicable laws. Strong communication and interpersonal skills to work effectively and foster teamwork with peers project teams and other functional areas inside and outside of IT. Ability to make tactical decisions related to CPM program execution. Strong knowledge of Microsoft Office Suite and other business-related software systems.
Education & Experience
Bachelor's Degree in a related discipline or related work experience. Advanced degree preferred.
Typically a minimum of three to five years of related experience such as developing and maintaining IT repeatable processes and controls.
IT Consulting Director - Continuous Process Monitoring
The Continuous Process Monitoring (CPM) IT Consulting Director, is part of a team responsible for providing holistic governance and oversight of the enterprise technology environments through defined and established controls, procedures and standards that are intended to prevent failures that could compromise CNA systems and increase operational, regulatory, security and reputation risk. This is a control governance position that serves as a senior go-between across cross-functional teams in IT.
This position designs, constructs and combines processes to ensure the end-to-end life cycle is considered / covered when establishing the controls. It supports CPM program operations by ensuring that controls are developed, implemented, reviewed, and continuously improved to remain current. Additionally, this role will proactively monitor quality against predefined objectives, govern adherence to approved controls, remediate performance deficiencies / ineffective controls, ensure compliance, and continuously advance the quality of IT services.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
1.Provide central oversight and integrated governance for the IT CPM program to ensure that the organization's IT operates as intended, data is reliable, systems and processes are fully functional and the organization is in compliance with applicable laws and regulations.
2.Accountable to ensure continuous monitoring of quality work within IT against pre-defined objectives is properly performed.
3.Provide guidance across IT functional teams to identify risks within work processes and ensure adequate controls are fully documented and adhered to. As technology environment evolves, safeguard that any changes that impact controls and procedures are documented and incorporated into the CPM process.
4.Work with IT leaders to remediate performance deficiencies and ineffective controls through process improvements.
5.Lead the measurement and monitoring of controls performed by the IT organization to ensure that they are appropriate, valid, reasonable, accurately recorded and supportable.
6.Lead discussions with owners (i.e., process, sub-process and control) to review controls, manage control risks and ensure overall compliance with CPM program policies and procedures.
7.Design, develop, execute, and maintain a consistent, defensible, and holistic methodology to support CPM program reporting (along with any required tools). This includes:
A standard taxonomy to define key terms that are used throughout the CPM lifecycle.
Templates to capture checklist results ensuring that relevant evidence is captured.
Aggregation and analysis of data, monitoring, and reporting of control failures, as well as tracking and secure storage (incl. regular backup) of program results ensuring that data (i.e., results of the checklist execution phase) is easily accessible
8.Provide awareness and education on the CPM program to the IT organization. Communicate CPM roles and responsibilities to program owners, ensuring clear expectations and providing the necessary training. Track and report on the effective of education and awareness initiatives for the CPM program.
9.Design the overall control reporting methodology / strategy for CPM (e.g., reporting dashboard and analytics that help foster clear and easily interpretable communication of results / key metrics).
- Report program results and analytical insights (e.g., trends and outcomes of checklists) to relevant stakeholders (e.g., management in the first and second line of defense) at regular intervals, and ad hoc when necessary to investigate inadequate processes and controls, or noncompliance. Provide consolidated executive management reporting to IT senior leadership team.
- May have 1-2 direct reports, but primary responsibilities of the role are primarily achieved through individual contribution and technical expertise.
May perform additional duties, as assigned.
Typically reports to AVP or above.
Skills, Knowledge & Abilities
1.Requires a good understanding of the industry in which CNA operates and good commercial awareness. Experience within the insurance industry, and its products and services, is preferred.
2.In-depth understanding of regulatory requirements relevant to CNA such as SOX, SOC1, HIPAA, and NYDFS.
3.Advanced working knowledge of end-to-end technology processes, operating models and management practices, and understanding of how IT controls function through these standard processes. Expert knowledge of controls and ensuring compliance with them in a technology and/or operations environment.
4.Ability to effectively interact, communicate and build trusting partnerships with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment.
6.Advanced ability to organize resources across different teams to drive resolution of system critical issues.
7.Strong written and verbal communication, influencing capability and an ability to build credibility quickly.
8.Strong ability to present and contextualize information and data that can be consumed by all levels, including senior executives.
9.Excellent analytical and problem solving skills. Demonstrated creativity in resolving unique and challenging business problems.
10. Outstanding attention to detail, troubleshooting, problem-solving, and analysis skill sets.
11. Excellent management skills and ability to organize and plan effectively to meet both short and long range goals and objectives.
12. Ability to drive and achieve results, with ability to manage multiple projects.
Education & Experience
1.Bachelor's Degree in a related discipline, or related work experience. Advanced degree preferred.
2.At least eight years of related work experience, preferably in the insurance industry.
3.Desired experience in technology, operations or finance governance, or audit.
4.Experience managing the development, implementation, measurement and improvement of repeatable processes with adequate controls.
Director- Process Engineering & Continuous Improvement
As the world's leading video and ecommerce retailer, QVC has a history of growth and success that goes unmatched. We are an $8.8 billion business that reaches over 300 million homes worldwide. QVC continues to grow on-line, on-air, and through mobile. Ranked as the #3 largest mobile commerce player among multi-category retailers. We are an innovative, technology-driven company that embraces corporate responsibility and is committed to our people. Located just outside of Philadelphia, our US Headquarters are in West Chester, PA.
Job Description Details
As a Director -Process Engineering & Continuous Improvement, you will lead US team of Process Engineering and Lean Six Sigma Black Belts and create comprehensive and self-sustained Continuous Improvement capabilities across the QVC, ZU, and HSN network. This position would work in close collaboration with the project engineering and ensure alignment with fulfillment center and supply chain leaders. In this role you will communicate with QVC's Supply chain leadership to understand business needs in lean management. You will be responsible for development, implementation, and updating of labor standards. Oversee the Labor Management system and ensure effective usage at all sites. Provide an input into improving productivity, quality, customer service or reducing cost and safety incidents for all US Fulfillment Operations
Lead the development, deployment, support, and measurement of continuous improvement for the 13 distribution locations in the US operation.
Lead network wide meetings for idea sharing
Ensure the team is trained and effectively using tools such as Lean, Six Sigma, Kaizen, Root-cause analysis, 5S, Total Quality Management, Etc.
Member of the Global QVC Continuous Improvement team
Ensure best practices are shared across all sites.
Develop and maintain QVC supported lean six sigma training material that can be used for yellow and green belt certification for non-exempt associates and exempt leaders.
Deliver continuous improvement savings in excess of $1M a year.
Coach and teach operational leaders in the business in Lean Leadership principles and practices. Develop and maintain a continuous improvement environment through coaching, training, and engagement.
Methods and Measurement
Warrant consistency with processes and methods and standardize across all sites where applicable.
Check that the most efficient and safest processes and methods are documented and distributed to all site (Standard operation procedures).
Ensure the accuracy of the labour standards and that the standards reflect current conditions and best practices are shared across all sites.
Own and administer Labour Management.
Drive innovation with respect to system and hardware improvements.
Recognize operational issues/challenges and recommend pragmatic solutions.
Oversee the development of capital project business cases.
Ensure each capital project is managed effectively (one time, within budget, desired scope, with planned benefits attained)
Participate in the capital budgeting process and actual project spend tracking.
Lead this support function in effectively supporting the fulfilment centre operational teams.
Capture business needs through communication with stakeholders in each operation area.
Ensure all team members have a strong floor presence, and everyone has a very strong understanding of the operations at their location.
Continually challenge the status quo and persistent digging for improvement opportunities
Assist with budgeting, planning, resource allocations, vision definition, etc.
Ensure comprehensive training is provided to all impacted associates for all process and project changes.
Develop plan for lean management to meet business needs and communicate to stakeholders.
BS degree in Industrial Engineering or Operations Research or related discipline is required or equivalent combination of education and experience.
10+ years of industrial engineering experience leading non-co-located teams in high volume warehousing
Certified in Maynard Operational Sequence Technique (MOST) or Methods Time Measurement (MTM)
Manufacturing and/or Lean Six Sigma Green or Black Belt with experience in logistics.
Significant knowledge as a lean management and Six Sigma
25-40% travel required
Excellent communication, presentation & networking skills
Strong proven leadership and analytical skills
MBA or MS preferred
Project Management certification preferred
Director- Process Engineering & Continuous Improvement
QVC, Inc., a wholly owned subsidiary of Liberty Interactive Corporation (NASDAQ: QVCA, QVCB), is the world's leading video and ecommerce retailer. QVC is committed to providing its customers with thousands of the most innovative and contemporary beauty, fashion, jewelry and home products. Its programming is distributed to approximately 300 million homes worldwide through operations in the U.S., Japan, Germany, United Kingdom, Italy and a joint venture in China. Based in West Chester, Pa. and founded in 1986, QVC has evolved from a TV shopping company to a leading ecommerce and mobile commerce retailer. The company's website, QVC.com, is ranked among the top general merchant Internet sites.
QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.
As an equal opportunity employer, QVC is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.comfor assistance.
Continuous Improvement Reporting & QA Process Manager
Continuous Improvement Reporting & QA Process Manager
Kimberly-Clark Global Business Services (GBS) is looking for a highly motivated, strategic and influential individual to lead and coordinate all operational, financial/accounting reporting reporting needs and quality assurance (QA) practices for our GBS delivery center supporting the NA region, based in Knoxville, TN.
Reporting to the Global Reporting and QA Manager, the Regional Manager will work closely with the leadership team of the Knoxville site as well as his/her peers in the Global Delivery Network to create global consistency in operational reporting and QA. Responsible for leading a multifaceted team in driving quality initiatives. Primary functions supported are Procure-to-Pay, Order-to-Cash and Accounting-to-Reporting. Other metrics reported will be of a financial and employee nature as they pertain to the center. The regional manager will lead QA analysts in and interact closely with a globally centralized team of reporting analysts.
Implement policies, processes and procedures to ensure global consistency around QA
Train and mentor operations teams on QA
Ensure reports and other quality and control processes are run and acted upon
Supporting the development and effective implementation of the Quality Framework
Working with the Quality Assurance Management Team and key stakeholders to introduce new initiatives and ensure continued quality improvement
Ensuring all necessary processes are in place to identify and report on root causes of quality issues and working closely with key stakeholders to agree remedial actions where needed, supporting the delivery of consistently correct and fair customer outcomes
Supporting the development of department and company quality strategy
Supporting operational teams in their delivery of compliant processes and procedures, providing assurance that all risks are being appropriately mitigated
Providing appropriate challenge in order to promote fair customer outcomes
Ensure consistency in metric calculations and reporting process; GBS global scorecard
Create monthly operations reports; track and report value creation
Advise on compliance and solutions
Headcount monitoring; liaison with GBS Finance
Severity condition monitoring and alerts
University/Bachelor-level degree required
LEAN Six Sigma Black Belt certification are preferred with Continuous Improvement (CI) expertise required
7+ years' experience in corporate functions, ideally within a multicultural / global environment
Team Leadership experience required (Strong Build talent mind set)
Proven track record in relationship & stakeholder/customer management
Excellent communication & influencing skills – ability to influence all levels of the organisation
CI mind-set with proven experience in application of Lean/CI
Highly motivated self-starting, critical thinking individual with proven success in delivering results in a changeable environment across cross functional teams
Experience using Microsoft Office including Excel and Access, and familiarity with other tools such as SharePoint, Minitab, JMP, Tableau, etc.
Travel up to 10%
Fluent English (written & Oral) language required
Financial and Accounting background (Procure-to-Pay, Order-to-Cash and Accounting-to-Reporting) is highly preferred
Shared services experience desired
Experience working with an outsourced services environment highly desirable
Kimberly-Clark and its well-known global brands are an indispensable part of life for people in more than 175 countries. Every day, 1.3 billion people - nearly a quarter of the world's population - trust K-C brands and the solutions they provide to enhance their health, hygiene, and well-being. With brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex, and Depend, Kimberly-Clark holds No.1 or No. 2 share positions in more than 80 countries. With more than 140 years of history of innovation, we believe in recruiting the best people and empowering them do their best work. If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark.
Kimberly-Clark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This position may require a post-offer/pre-hire Physical Abilities Test (PAT) to confirm that individuals are able to perform the essential functions of the job.
K-C requires that an employee have authorization to work in the country in which the role is based. In the event an applicant does not have current work authorization, K-C will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship. This position is subject to drug and alcohol testing, including pre-employment testing.
Global VISA and Relocation Specifications:Grade 8/Sr. Manager
Time TypeFull time
Club Monaco Manager Of Store Operations, Continuous Process Improvement And Analytics
The Manager of Store Operations – Process and Analytics, is responsible for enabling operational excellence to maximize productivity and improve the customer and employee experience, while providing the highest level of customer service to the field and home office. This role is accountable for tracking, analyzing and communicating key performance indicators and store processes as they relate to projects, payroll management and other initiatives with a focus on developing action steps to ensure goals are being achieved. The Manager, Store Operations – Process and Retail Analytics provides statistical support to all levels of management at both field and home office locations
Essential Duties & Responsibilities
Evaluate and improve efficiency by analyzing store processes, stockroom layout, and flow of merchandise.
Determine root causes of issues within specific processes, software, and technology; track and report progress to set parameters and influence change.
Extract and manage large volumes of KPI data, identifying trends and linking behaviors, and display the findings for corporate and field teams.
Identify and interpret data to support the field in executing operational excellence.
Partner with Finance to plan, track and manage P&L store controllable line items.
Respond to operational process questions and training needs; gather technical issues and partner with appropriate departments to develop resolutions.
Gather/monitor time standard data to reduce no-sell/non-critical tasks.
Use labor and payroll analysis tools to further enhance labor scheduling process though creation and implementation of training programs and user materials.
Partner with field leadership and stores to coach performance, improve results and improve execution of the replenishment process and improve effective scheduling through management of payroll.
Respond to Payroll and Labor System questions and training needs; gather technical issues and partner with appropriate departments to develop resolutions.
Create exception based reporting tools and streamline processes.
Produce monthly/weekly/daily reports to assist the management team enhance and define performance metrics.
Project management; manage tasks for multiple deliverables simultaneously, manage resources, set dates and goals, check progress regularly, maintain project related documents, create and provide status reports, anticipate obstacles and make the necessary adjustments to ensure on-time delivery while working with various teams to find long term solutions.
Experience, Skills & Knowledge
Skills and Requirements
Understanding of retail programs and KPI's
Strong analytical, conceptual and technical skills (Excel, Access, Word, Power Point, Outlook, Adobe)
Proven project management skills
Excellent time management skills and ability to handle multiple demands and competing priorities
Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
Must have a strong sense of urgency with demonstrated ability to work independently and make effective decisions.
Experience with process change and process implementation
Ability to meet deadlines in a fast-past, changing environment and successful completion of all project tasks
Retail operations or store experience a plus
Club Monaco Manager of Store Operations, Continuous Process Improvement and Analytics
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