Collection Clerk Job Description Sample
Bedford Heights, OH Temp-to-Hire
04 - 133628 kd
Accounting / Bookkeeping
This collection agency is offering an immediate, full-time position for a Collection Clerk. You will make consumer collection calls. Work hours for this position are Monday through Thursday from 10 a.m. to 7:30 p.m. and Friday from 8:30 a.m. to 5 p.m.
Qualified candidates must have strong consumer and 3rd party collection experience, must have excellent communication and negotiating skills, must be computer savvy, and must be dependable.
For an immediate interview, please call 440-253-2983 or submit your resume to .
Collection Support Clerk
Provide quality customer service, information regarding products, and assistance to external and/or internal customers.
Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
Assists Managers on special projects
Sorts and distributes all incoming and outgoing mail; routes customer correspondence and client files to the appropriate A/Rs; updates client systems for Mail Return items
Prepares and mails all manual letters, and updates client system notes
Work assigned accounts by calling the necessary place of business to ensure proper documentation is received to resolve accounts per company standard operating procedures and contract
Documents all activity in CLIENT/GCS System in a concise and accurate manner
Corrects any deficiencies or oversights as outlined by management and/or quality control
Maintains good public relations
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Work safely without presenting a threat to self or others
Perform additional duties as required by management
High School Diploma or GED is required
No experience necessary
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
Skills & Abilities:
Must be able to read, write and speak English fluently
Interpret a constant flow of information
Work with and apply basic mathematical concepts
Deal with difficult interactions with customers
Respond to customer inquiries and statements effectively
Communicate clearly and effectively, both orally and in writing.
Manage time effectively
Solve problems or issues that may come up
Concentrate and focus for extended periods of time
Cope with high-stress and changing environment
Remain alert at all time.
Adhere to policies and procedures
Adhere to work schedule and punctuality requirements
All job offers are contingent upon completion of drug and background checks.
GC Services is an equal opportunity employer: M/F/Disabled/Vet
Collection Credit Clerk
Join BGE HOME to be a part of the team that offers a wide range of energy-related products and services that address the comfort and energy management needs of residential and small commercial customers in Maryland.
BGE HOME, a Constellation Company, specializes in the sale and service of heating, air conditioning, water heating, plumbing, and electrical systems along with appliance repair, replacement windows, doors, siding and attic insulation.
We are committed to our customers and have a customer satisfaction rating of more than 95 percent.
Our employees "live"; the BGE HOME Initiatives: Customer Commitment, Excellence, Integrity & Accountability, Teamwork and Safety.
We are a company that cares about the environment, supports local communities and embraces the diversity of our employees.
Every business line offers opportunity for employee development.
We have some of the best training programs in the area.
Here at BGE HOME, we continue our success through the strength of our people.
It's your future - it's about your career and your goals.
At BGE HOME, our aim is to match the right people with the right jobs.
The Collector position is responsible for following detailed and standardized procedures in maintaining accurate collections records. The chosen candidate will perform a variety of collections duties related to the collection function in accordance with BGE HOME policies and procedures and are in compliance with all Federal, State, and other regulatory agencies rules and regulations including knowledge of FDCPA statutes. The chosen candidate will respond to questions and/or provides information upon request from both internal and external customers, processes requests/transactions and assist customers and potential customers in understanding and utilizing services provided by BGE HOME.
Primary Duties and Responsibilities:
(Essential Job Function)
Applicant will be required to perform collection actions on delinquent BGE HOME accounts. Perform collection activities to include inbound and outbound calls, electronic payment processing, skip tracing, account maintenance and third party referral for delinquent BGE HOME accounts.
Applicant must be self-motivated, production driven, possess exceptional customer service and organizational skills and be well-versed in conflict resolution.
Strong negotiation skills and ability to maintain customer confidentiality is a must.
Ability to function independently exercising sound judgment on basic collection principles. Excellent interpersonal, problem solving and analytical skills is required.
Understanding of BGE HOME business lines, business practices, billing practices and account maintenance procedures. General accounts receivable and risk knowledge.
Knowledgeable of State and National collection laws as well as FDCPA regulations.
Able to manage multiple responsibilities effectively.
Able to confidently make informed decisions using established parameters.
Demonstrated ability to communicate effectively with internal and external customers.
Able to contribute to a team oriented organization.
- High school diploma required. Minimum two (2) years' experience in residential collections and or a call center environment is required. Knowledge of Great Plains, CRM and Magnaquest (eVapt/Sure) is ideal.
- Must be proficient in the use of Microsoft Office Professional (Word, Excel, Outlook). Must have the ability to function in a team oriented setting and utilize standard office equipment.
Other (Including physical requirements, working conditions, etc.):
- Will be required to work Monday – Friday 8:00am – 4:30pm with alternating evening and weekends. Schedule may be modified to provide coverage when necessary.
- Must successfully pass a drug screen and background check.
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.
VEVRAA Federal Contractor
Collection Clerk With German
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Contacting German speaking customers regarding overdue accounts and determine reasons for non-payment
Analysing of overdue receivables
Initiating strategies for collection processes and procedures
Delivering a consistent and professional level of service and maintaining good customer relations
Reporting the results of work in the area of outstanding receivables
Achieving set revenue targets and call quality objectives
Advising and influencing customers on the payment options for debt recovery
Credit & Collection Clerk
Under general supervision, performs a wide variety of credit and collection functions. Following established guidelines, takes action to recover delinquent accounts.
Gathers, compiles, and maintains basic credit information. Contacts customers regarding delinquent payments and prepares reports reflecting status of credit and collection activity. Exercises independent judgment in obtaining payments, issuing garnishments and extensions.
Recommends disposition of delinquent accounts. Requires moderate level of tact and independent judgment.
Typically requires a high school education or equivalent and three years of experience.
RequirementsPerforms a wide variety of credit and collection functions. Following established guidelines, takes action to recover delinquent accounts.
Gathers, compiles, and maintains basic credit information. Contacts customers regarding delinquent payments and prepares reports reflecting status of credit and collection activity. Exercises independent judgment in obtaining payments, issuing payment plans and account resolution.
Recommends support holds on delinquent accounts. Works with operations and performs high-level account management functions such as problem resolution and contract management. Requires customer tact and independent judgment.
Typically requires a high school education or equivalent and working knowledge of credit and collection procedures. Previous credit and collections experience. May lead others.
Heavy/inbound/outbound collection calls, notating communication with customers, assisting customers with their questions regarding their account/taking payments. Bi-Lingual in Spanish also a plus, but not a requirement.
Change Healthcare is an Equal Opportunity Employer. Employment at Change Healthcare is based upon your individual merit and qualifications.
We don't discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, marital status, protected veteran status or disability, genetic characteristic, or any other characteristic protected by applicable federal, state or local law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Please visit Equal Employment Opportunity Posters provided by OFCCP here.
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Collection Services Clerk With Dutch (M/F)
Job Field: Finance & Accounting Location:
Berlin, DE Company: BASF Services Europe GmbH Job Type: Temporary Job ID:
EN56928644_ONLE_1 We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to advance.
Not only your performance but also your personality matter to us, without regard to gender, age, origin, sexual orientation, disability or belief. At BASF, careers develop from opportunities. Located in the heart of Berlin, BASF Services Europe brings together an international team of around 1,500 colleagues, with over 50 different nationalities, working in our Finance, Controlling, HR and Procurement departments.
The performance and expertise of over 200 of our BASF companies in the whole of Europe are collected together in our BASF Shared Service Centre. Learn more about BASF Services Europe GmbH at http://on.basf.com/ServicesEuropeENWhat you can expect In our Collection Services team you will be responsible for a portfolio of customers and will support us in providing a high-quality receivables management. Performing active reminding activities and documenting results in the system, you will ensure compliance with the guidelines.
You will also take care of dispute cases and will ensure their timely clarification working together with sales and credit managers. Furthermore, you will perform appropriate post-dunning processes. You will be the direct point of contact for our exernal customers and for different partners in the company.
What we expect You have completed a formal vocational training program in business or hold a comparable degree or certification. Besides your initial professional experience in accounts receivable, you also have knowledge and skills working with SAP R/3 and MS Office. With your fluent Dutch, English and German languages and your outstanding communication skills, you contribute to the diversity of the team and, with your motivation, you support achieving the best possible results.
On a personal level, you always keep customers' perspective in mind, a factor that allows you to build long-term, mutually beneficial relationships. Please state your salary expectations and your earliest start date in your cover letter. We offer In our Berlin office, you will be given the opportunity to shape your own personal development, while making a profound impact on our European services.
Receiving on-the-job training through our "Buddy System", you will be able to benefit from flexible working hours. As part of our dynamic team, you have the chance to engage and experience diversity & inclusion on a daily basis as well as contribute your ideas to the worldwide BASF network. Join the best team with more than 110,000 other minds to connect with globally. Explore your BASF career options at on.basf.com/mycareer.
Loan Collection Clerk I - Pikeville
Loan Collection Clerk I - Pikeville
Community Trust Bank
As Soon As Possible
Candidates may be subject to the following screenings:Credit Check, Drug Testing, and Criminal Background Check
Hours per Week:
Starting Salary Range:
Community Trust Bank offers a competitive benefits package including: Medical, Dental, and Vision Insurance; Company paid Life Insurance; Paid Vacation, Sick days, and Holidays; Short Term and Long Term Disability; 401K and Employee Stock Options.
High School or Equivalent
Required Security Clearance:
SUMMARY: Performs a variety of clerical duties related to the establishment and maintenance of loan collection files and documentation.
SECTION I. JOB RESPONSIBILITIES
1.Apply charge off on bankruptcy recoveries.
2.Schedule public sales, prepare notices and auctioneer agreements, prepare repossession affidavits and titles.
3.Prepare accounts for suit.
4.Process accident and health checks applying to payments if account is charged off.
5.Copy and distribute commercial and installment past due reports.
6.Type various collection and legal letters and special dictated letters.
7.Update collection system when necessary.
8 . File needed documents.
9.Ensure all actions performed are in compliance with government regulations and organizational policies and procedures.
The above statements are intended to describe the general nature and level of work to be performed by personnel assigned to this job. This information is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.
SECTION II. SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE
Position normally requires a high school diploma plus such practical knowledge and skills as would be learned on the job.
Over six and up to twelve months of experience.
Excellent oral and written communication skills.
Excellent PC skills with working knowledge of Word and EXCEL software.
Excellent telephone skills.
Ability to operate necessary equipment.
SECTION III. WORKING CONDITIONS
Works in a production oriented atmosphere. Environment may be noisy.
Works under regular supervision based on demonstrated proficiency in carrying out assigned responsibilities.
Credit Collection Clerk - Temp
Credit Collections Clerk
Under the direction of the Credit Collections Manager, the Credit Collections Clerk is responsible for collecting accounts receivable balances for assigned customer base. This includes direct telephone contact with vendors as well as email communication. Collector is responsible for maintaining agreed upon delinquency and DSO levels. Accounts receivable balance includes invoices and unapplied payments, as well as any other A/R balance.
Detailed duties and responsibilities:
Direct collection with customers by phone and email
Contacts customers regarding past due invoices
Sending invoice copies
Retrieves copies of invoices and send either e-mail, fax or mail for payment
Obtaining proof of deliveries by contacting carriers and then contact customers
Reporting of customer pay habits using computer system and/or Excel
Interfaces with customer service, sales and the customer to coordinate resolution related to invoicing issues, pricing issues, proving product receipt
Provides monthly reporting on assigned customers to track results for assigned customer base
Excellent oral and written communication skills
Microsoft Excel skills to include VLOOKUP, pivot table, external linking, and accuracy to ensure data quality and integrity
Strong PC skills
Knowledge of generally accepted collection principles, procedures and application
Must have the ability to make decisions, appear for work on time, follow directions, interact well with co-workers, understand and follow posted work rules/procedures
Strong attention to detail and a desire to assume new responsibilities
Must be able to read, write and speak English.
Education & Experience:
Associates Degree or equivalent experience
Minimum 1-year experience working with collection policies and procedures
Part-Time Collection Clerk
This business service company is seeking a Collection Clerk for a part-time position.
You will be making calls to customers who are 90 days plus overdue.
You will work 3 days for about 15 hours a week.
Qualified candidates must have strong collections experience, must have excellent phone skills, and must be reliable. Only candidates that can pass a background check and drug screen will be considered.
For an immediate interview, please call or submit your resume to .
For over 30 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions. We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.
Data Collection Technician (Data Collection - Santa Cruz)
Q Analysts is looking for Data Collection Technicians to support the QA & Test department who is testing a virtual reality product. Needs good attention to detail, good follow through and a can do attitude along with basic PC/Mac skills.
This project focuses on capturing rooms and/or spaces, domestically, in different environments such as offices, rooms in a home or classrooms. The captures consist of a scan by the above-referenced devices accompanied by a moderator walking around, scanning various objects in the room and looking around the entire space.
Concurrently, another moderator is running the capture tool on a laptop. Historically, the average time to capture one (1) room and/or space has been 60 minutes. A tool will be used to enter metadata of each room and to submit recordings on a device.
This project centers on capturing rooms and/or spaces in different environments inside the state of Washington, utilizing the LIDAR and NDI DMM + Rigid Body scan equipment, and outside the state of Washington, utilizing only the NDI DMM helmet.
At the end of capture, three (3) clips will produce approximately 10GB each. This will equate to one room/space at 30GB.
Moreover, it is understood there will be a pilot phase in which Microsoft will review the data. Once the data have passed, production may start. The preliminary quality expectations for each capture includes: ? Rooms and spaces captured are not staged, but are the actual environment of room description ? Captures are a full two (2) minutes long ? The entire area of each room must be scanned, including all four corners and around all objects
About Q Analysts
Join Q Analysts and become part of a world-class organization. Since 2003, we've partnered with some of the world's best companies to deliver IT Professional Services that exceed expectations.
Our specialization is Quality Assurance & Testing solutions. We're not your typical consulting company. At Q Analysts we listen to your needs and help you select what's right for you - this includes the right career opportunities, a choice of comprehensive benefits packages as well as technical training.
When you become a Q Analysts employee, you'll see the difference in the superior levels of support and service we deliver to you, our partners, through our Consultant Experience Program. Q Analysts is headquartered in San Jose, CA with operations in more than 20 states nationwide. The company has been recognized repeatedly for its industry-leading growth rate and service quality. Learn about us here and come join us
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