Collections Specialist Job Description Sample
Associates Degree or its equivalent and a minimum of 10 years of experience in the credit and collections field.
Basic financial skills including knowledge of commonly used collections practices and procedures.
Proficient in working on a PC, and competent in the use of Microsoft Office. Must be proficient in Excel, Outlook and Word.
Ability to interact and communicate effectively, orally and in writing.
Knowledge of Fair Credit Reporting Act
Excellent organizational skills
Waste Industry experience preferred
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;
Are You Uncommon?
Due to our continued growth, Solera is establishing a new world class Finance Business Services center in South Jordan, UT to support our North American business operations. We are looking for an experienced AR Collection Specialist to help enable the enterprise "order to cash" process on behalf of our North American businesses.
What You'll Be Doing
At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission. The 80's, as we call them at Solera, are the employee's priorities associated with their role or mission.
The mission 80's for this role, are:
Provide a world class accounting service to our internal business customers that allows them to focus on the 80 of delivering value to our North American customers
Improve the efficiency and effectiveness of the current General accounting processes identifying opportunities to leverage the scope and scale of a common enterprise world class O2C process and enabling systems.
Drive the accelerated implementation of the Solera Finance Business Services organization to enable our North American business to become One Team focused on One Strategy to achieve Mission 2020
Additional responsibilities of the role include:
Responsible for timely and accurate collections of accounts receivable for US Body shops. This includes escalation to lead or collections where appropriate.
Responsible for managing customer relationships, specifically concerning the payment of open invoices, with a focus on retaining aged and struggling accounts.
Responsible for writing up billing adjustments where applicable after research of open billing issues and providing to lead and manager for review and approval.
Support all line of business associates including collections, billing and clients on inquiries or research.
Responsible for procuring recurring payment information on assigned accounts
Are You Qualified?
Minimum 3 years of experience in Accounts Receivable / B2B Collections, preferably in Insurance or Software Industry.
Must be proficient in MS Office: Word, Excel and PowerPoint
Must have strong organizational and analytical skills.
Must have excellent customer service skills.
Must be able to work with all levels of staff and management.
Must be highly motivated and ambitious.
Must have proven ability to work well with peers in all other functional departments in a collaborative and team manner.
Must have excellent verbal and written skills.
Preference for Oracle 11i or R12 experience.
Who We Are
Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.
The Solera Way
Solera's uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H's: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera's success and our ability to grow, continuously change, and innovate.
We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera's work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. Were all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Class Start Date: June 3rd, 2019
5:00AM-1:00PM M-F, 11:00AM-7:00PM M-F with rotating weekends
FLEX TIME : 37.5hrs/week
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:
Paid time off (at minimum, 20 personal days + 7 holidays per year)
Tuition Reimbursement for eligible US based employees
401K with company match and fixed contribution
Employee Stock Purchase Plan
Full service cafeteria featuring Starbucks and subsidized Mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
Responsible for contacting customers that have fallen past due in making payments. Utilizes professional and persuasive communications skills to keep the goodwill of customers. Attempts to contact customers and third parties at all numbers. Responsible for leaving professional and urgent messages in an attempt to get the customer to call back. Connects with customers and then transfers them to an experienced negotiator.
At a minimum, heres what we need from you:
- 1+ years of experience in Customer Service or related field
If we had our say, wed also look for:
- H.S. Diploma or GED
- 1+ years of experience in Collections or related field
Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.
Do you have experience in verifying and collecting insurance co-pays and self pay deposits? Do you have proven experience in providing counseling regarding financial assistance programs? Parallon is now seeking a full time Collections Specialist.
Now is the time to join our team of motivated and nurturing individuals working to assist patients with their hospital payments. Ideal candidates will have a steady work experience of collecting and posting medical payments. You should also share a passion for our purpose, "To serve and enable those who care for and improve human life in their community."
Does this sound like you? If so, APPLY TODAY. See what makes us a fabulous place to work!
You can also like us on Facebook: https://www.facebook.com/ParallonRCSJobs.
WHAT WE CAN OFFER YOU:
We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe deeply in our team and your ability to do excellent work with us.
Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment.
WHAT YOU WILL DO:
Verify patient insurance and post payments to patient account.
Arrange for repayment or establish repayment schedules, based on customers' financial situations.
Submit money collected at the end of each shift.
Scan documents and perform data entry.
Answer customer questions regarding their accounts.
Speak with patients face to face using excellent customer service abilities.
EXPERIENCE AND EDUCATION NEEDED:
Flu Shots are required.
Working knowledge of medical terminology, practices and procedures, as well as laws, regulations, and guidelines preferred but not required. An understanding of patient confidentiality to protect the patient and the clinic/corporation.
College degree preferred or high school diploma (equivalent).
Ability to collect, synthesize and research complex or diverse information.
Parallon believes that organizations that continuously learn and improve will thrive. That's why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Hub Group, Inc (NASDAQ: HUBG) is a $4 billion provider of multi-modal transportation services. Our 4,000 employees deliver innovative solutions and industry leading service to help our customers better control their supply chains and associated costs. Our collaborative and inclusive culture offers extensive career development and learning opportunities. We were recently ranked in the top 25 of America's Best Midsize Employers by Forbes.
The Collections Specialist is responsible for managing and maintaining customer accounts receivable to ensure money is received within terms.
Essential Job Functions
Review rejected invoices for validity.
Perform collection activities in order to meet current goals and metrics.
Forward rejected invoices on to the appropriate parties for resolution.
Verify payment status of outstanding invoices.
Document interaction with customers.
Review and recommend action for slow/poor paying customers.
Make collection calls.
Prepare and maintain demand letters.
Resend invoices and statements as required.
Review daily cash application report for discrepancies.
Review unapplied cash report and apply appropriately.
Work with sales representative to improve collections and customer knowledge of credit, billing and collection policy.
Duties, responsibilities and activities may be assigned or changed from time to time.
Three years of collections experience is required.
Experience in the transportation industry is preferred.
Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel.
Must be able to multi-task and work in a fast paced environment.
Proficiency with software programs such as MS products Lotus Notes is preferred; data entry skills are required.
Must be a team player with high energy and strong organizational and problem solving skills.
Must be able to work with minimal supervision.
We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status. Hub Group is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to email@example.com and let us know the nature of your request and your contact information.
Are you competitive with a drive to succeed? Do you have strong customer relations skills? Parallon is now seeking collections representatives to work in our call center. Now is the time for you to join a team of motivated individuals working to resolve patient accounts on behalf of our hospitals. Ideal candidates will have a steady work history with excellent tenures and attendance patterns, as well as a passion for our purpose: "To serve and enable those who care for and improve human life in their community."
Sound like you? Apply today. Need more reasons to apply?
See what makes us exceptional place to work!
Or find us on Facebook - https://www.facebook.com/ParallonRCSJobs.
WHAT CAN WE OFFER YOU?
Opportunity to learn and grow, in an inclusive environment, where you will feel like family.
Competitive salary, with amazing bonus potential!
Generous raises, based upon performance.
Fantastic health benefits that include medical plans that will exceed your family's needs.
Looking to further your education? Let us help you with that – tuition assistance is available for full and part time employees after 90 days, up to $5250 per year.
Plus we can offer you a whole suite of consumer discounts on items from cell phone plans to travel and more.
Schedule: Dayshift 8 AM - 5 PM Monday-Friday (3 days a week), 11 AM- 8 PM Monday-Wednesday (2 days a week), Plus one Saturday a month 9 AM- 1 PM
Salary starts at $14.50-$16.75/hr based on prior experience/education
WHAT YOU WILL DO:
Perform collection follow up on accounts for medical facilities in a high volume, inbound and outbound, call center environment.
Utilize excellent communication and customer service skills to resolve balances
Meet monthly goals and quality standards.
High School or GED preferred.
Must include resume for consideration.
Parallon believes that organizations that continuously learn and improve will thrive. That's why after more than a decade We remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
CARCHEX, a Selling Power Top 50 Companies To Sell for the last 4 years, is hiring a Full Time Collection Specialist to join our growing team. We are currently hiring a Collection Specialist for our Hunt Valley, MD office. We are seeking driven, results-oriented people who approach each day with a positive attitude and a Customer First mentality. We offer a competitive base compensation and benefits package, including medical, dental, vision, life & 401k.
Collection Specialist Responsibilities:
Ensure that all proper credits are issued and posted
Researches account disputes and billing discrepancies
Collection calls and/or correspondence in a fast paced goal oriented collections department
Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
3-5 years of proven experience as a Collection Specialist or a similar role
Accounts Receivable knowledge/experience a plus
Working knowledge of MS Office and CRM databases
Excellent benefits; health, dental, vision and company matched 401(k)
Wellness Program; Free onsite fitness center
Paid Time Off
Casual working environment
Primary Location: United States,Kentucky,Florence
Job Function: Operations Credit Ops
Employee Status: Regular
Travel Time: No
Job ID: 19024359
This is an incentive eligible position!
Hourly compensation rates for this role start atover $14per hour.
Shifts with evening hours receive an additional 10%shift differential.
Join the Citi team!
We value our employees and offer a highly competitive salary along with great benefits!
All Citi employees enjoy a comprehensive benefit package that includes health benefits (medical, dental, Rx, and vision) from Day One.
We also offer Tuition Reimbursement, 401K match and employee discounts.
All employees receive generous time off package that includes an annual company paid Volunteer Day to give back to our community.
Our Florence, KY office offers a cafeteria and on-site fitness center along with a business casual dress code within a collaborative team environment. Our location is a strategic site for Citi, with multiple lines of business located on our campus to grow your career.
Apply now to join our next training class!
Our collections positions have the potential to earn incentive!
At Citi, we've been tackling the world's toughest challenges and seizing its greatest opportunities for over 200 years. The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of finance.
Achievements with impact: that's what drives us. How about you?
We are looking for ambitious people to fill the role of Collections Representative.The Collections role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with the utmost dedication.
On a day to day basis our Collections Representatives will be called on to: ·Negotiate payment plans to resolve delinquencies with clients.
Help a client avoid credit damage/bankruptcy
Educate clients on how to rebuild their credit and maintain a healthy credit score
Use a computerized system for tracking, information gathering, and/or troubleshooting
Support your team in achieving their monthly repayment and service targets
Take part in career development and skills training sessions
Challenge yourself to go one better for clients and raise the bar for excellence in customer service
Together, we serve Citi's Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions.
The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement.
We are a crucial part of how the world views Citi—a responsibility we take seriously.We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization.We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi.
Minimum 1 year customer service experience preferred (financial services, call center, retail, etc.)
High School Diploma, GED or equivalent experience
Proficiency with Windows based applications
Excellent communication and negotiation skills
An understanding of Collections fundamentals
Experience working in a fast-paced environment
A commitment to dealing with clients and team mates with the utmost integrity and transparency
Thick skin and an unflappable nature—the ability to deal with a variety of personalities and scenarios
The ability to empathize with clients who may be going through a hard time and the dedication to guide them through their situations
An open and friendly way of communicating that can put clients and colleagues at ease
A strong interest in continued learning and career advancement opportunities
Citigroup Inc. and it subsidiaries ("Citi") are equal opportunity employers (M/F/D/V) and do not discriminate on the basis of any legally protected status or characteristic.
Department: Physician Revenue Cycle
Category: Patient Financial Services
Posting #: 446844
Date Posted: 4/8/2019
Employee Type: Regular
This position collects payments for an assigned segment of the Accounts Receivable and performs collection duties in accordance with established federal and state regulations.
Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
Excellence in clinical care, service and communication
Collaborative within our institution and with others who share our mission and goals
Leadership that set the standard for pediatric health care today and innovations of the future
Accountability to our patients, community and each other for providing the best in the most cost-effective way.
Bills both electronically and manually, as needed, and uses all technology available to produce clean claims
Interprets claims processing reports and applies information to produce clean claims.
Maintains current knowledge of regulatory billing requirements.
Makes changes to demographic information as necessary in order to produce a clean claim.
Meets or exceeds productivity standards in the completion of daily assignments and accurate production
Must have the ability to analyze coding to assure proper billing of claim.
Participates in a variety of hospital educational programs to maintain current skill and competency levels.
Requests and attaches required clinical documentation in accordance with third party requirements.
Services accounts in priority of importance, independently billing accounts with understanding of all applicable insurance and CMS regulations. Prioritizes work to maximized turn around time.
Performs miscellaneous job related duties as requested.
Req #: 190007J8_en
Location: Vernon Hills, IL US
Job Category: Baxter Credit Union
Date Posted: 5/14/2019 4:12:10 PM
1.Manage a portfolio of early and late stage delinquent account holders within the BCU loan and credit card portfolios ensuring adequate collection efforts are performed to reduce delinquency and mitigate losses while maintaining excellent member service.
2.Duties include analysis of member credit profiles and referral of accounts to foreclosure or repossession.
3.Contact members with outbound calls and handle inbound calls to counsel, negotiate and arrange for payment on loan, credit card and share accounts.
4.Perform proper collection activity including skip tracing, collateral and credit analysis as required to resolve complex delinquency issues.
5.Assist members with questions and attempt to resolve any issues outstanding on member accounts.
Essential Duties and Responsibilities:
1.Responsible for achieving agreed upon delinquency and charge-off goals.
2.Responsible for all pre-charge-off collection activity on assigned collection accounts
3.Perform agreed upon quantity and quality of collection activity on assigned accounts. This includes working with members in addition to repossession agents, insurance companies and attorneys in order to resolve delinquency issues. Must perform thorough account follow up and ensure proper actions, documentation and analysis are being taken to resolve delinquent accounts
4.Assist the team in handling inbound calls or other member issues outside of assigned account workload
5.Ensure compliance with all state and federal regulatory and legal standards.
6.Additional duties as assigned.
High School diploma or equivalent
Thorough knowledge of collection laws and procedures
Excellent communication and negotiation skills
PC Skills including a solid working knowledge of Microsoft Office is required
Organizational and time management skills
Results oriented while member service and quality focused
Bi-lingual (English / Spanish) desired
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.
Making better hires starts with building better job descriptions
- Browse 100s of templates across 40+ industries
- Customize your template with your company info & job requirements
- Post it to 20+ job boards in seconds – for FREE!