Collections Specialist Job Description Sample
Complete the steps and actions required within the Collection process with an advance level knowledge and success.Act as a guide and escalation point for team members.Work closely with Team Lead and Management team to assist in implementing objectives and tasks aimed at meeting department goals.
Assumes leadership role with peers becoming an initial escalation resource for system, process, or customer account assistance
Works closely with management to understand and implement steps to address and manage accounts that present business risks to the company
Contacts customers to gather account information on open A/R items
Generally assigned high profile or special handling accounts
Maintains detailed customer records in collections systems and other data files
Demonstrates advanced ability to research and reconcile complex invoice, contract, payment or miscellaneous dispute information in a timely manner
Initiates and coaches team members in completing A/R documents that follow basic accounting and department guidelines
Prepares team or account specific ad hoc data and reports as outlined and requested by management
Assists Team Lead and Management by providing feedback and details on overall department performance
Responds to inquiries from customers or external collection resources
College degree with focus on Accounting, Finance or Business, preferred
5+ years of experience in Collections or Credit
Intermediate level with Microsoft office products
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Get in now on the ground floor of a company with a young, startup culture and casual atmosphere. Founded in 2004, P&S Transportation is a growing flatbed trucking operation with terminals nationwide. We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. Our business is growing exponentially, and we require the best to help us continue our path of success. Join our team and be a part of the future of the industry.
We are looking for a Collections Specialist to manage the collections of outstanding accounts receivable dollars from any new or existing customers and all other aspects of collections, resolving billing problems and reducing the accounts receivable delinquency. Chosen candidates will be joining an energetic and growing organization where their hard work and input will be integral to the continued success of this great company.
Duties & Responsibilities
Reviewing and maintaining customer accounts for collection efforts
Communicating professionally while keeping and improving customer
- Identify issues attributing to account delinquency and discuss with
- Evaluate and resolve all credit hold issues and monitor all accounts for
- Collaborate with team and negotiate all settlements within collection
- Steamline all collection processes and recommend improvements
Experience in trucking industry preferred but not required
Accounts Receivable knowledge/experience a plus
Strong communication, problem solving, and analytical skills required
Ability to work independently and in a team environment
Ability to adapt to a fast-changing environment
Self-disciplined, attention to detail, and goal oriented
A fun positive and open environment which empowers its employees to grow
A real career with opportunity to develop your talent in a fast-moving organization
The Collections Specialist is responsible for collection of outstanding accounts receivable dollars from existing high-end business client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.
Lien Releases, Monthly statements, Prepare Notice to Owner and file liens as necessary
The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal oriented collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with all clients.
High volume phone calls to assigned delinquent customers
Weekly and monthly reporting to direct supervisor
Processing monthly credit memos and the appropriate reporting
Reconcile customer disputes as they pertain to payment of outstanding balances that are due Provide excellent & considerate customer service to dealers and sales
Internal and External customer interface
Participate in team planning meetings
Meet defined department goals and activity metrics
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
5 years High Volume corporate Collections experience.
Knowledge of Billing, Collections and Release of lien/ NTO procedures
Accounts Receivable knowledge/experience a plus
Strong attention to detail, goal oriented
Experience with QuickBooks a plus
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
Job Title: Collections Specialist
Reports to: Accounts Receivable Supervisor
Department: Accounting and Finance
Direct Reports: None
Location: Lynbrook, NY
FLSA Category: Non-Exempt
Call customers and establish contact to secure prompt payment and maintain correspondence as needed
Notify Controller and/or CFO if client fails to respond
Records information about financial status of customer and collection efforts
Investigate and properly apply cash received to related jobs
Follow-up to ensure payments are received on a timely manner and an agreed upon basis
Ensure that all paperwork is prepared and submitted in accordance with the terms and conditions of the contract
Minimum of 5 (five) years of relevant working experience
Must possess excellent written and verbal communication skills in English
Ability to provide outstanding customer service skills with effective communication and professionalism
Proficient in Microsoft Excel
Must be able to display effective problem solving techniques and have the ability to remain calm in a high-volume and demanding environment
Mathematically literate ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute various rates, ratios, and percentages
Must have experience preparing lien waivers
New York State Notary
If you are interested in this position, please click apply or email us your CV/resume to firstname.lastname@example.org. Although we appreciate your interest, only qualified candidates will be contacted.
The PAR Group, a fourth-generation, privately owned and operated company since 1928, is New York's preeminent provider of plumbing, heating & air conditioning, fire protection and green solution services. The company is dedicated to preserving and building its distinguished reputation for professionalism and reliability. Over the years the company has played a vital role in New York City's construction industry.
Responsible for managing an assigned portfolio for open or non-performing assets, mitigating loss situations and reducing potential losses to M&T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with past due accounts to arrange for payment alternatives to resolve delinquency, which reduces risk and maintains the customer relationship. Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Initiate contact with consumer borrowers that are in the early stage of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
Document outcomes of all calls.
Accept inbound calls from various internal departments as well as customers; respond to questions regarding all Consumer products at various stages of delinquency.
Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of course of action.
Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor and understand the workflow necessary for account maintenance/corrections.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Complete other related duties as assigned.
Scope of Responsibilities:
This position works under direct supervision and does not have exclusive autonomy.
In addition, this position does not have the authority to waive late fees or offer settlements.
Education and Experience Required:
High School diploma/GED plus a minimum of 1 year relevant work experience.
Experience with word processing, spreadsheet and presentation software.
Strong verbal and written communication skills.
Education and Experience Preferred:
Previous experience in customer service, customer-facing, collections, call center or sales.
Knowledge of M&T Bank systems.
SNC-Lavalin's Atkins business is one of the world's most respected design, engineering and project management consultancies. SNC-Lavalin's Atkins business has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years.
SNC-Lavalin's Atkins business was ranked as the world's 3rd largest global design firm by ENR in 2018 with nearly 55,000 employees worldwide. We have the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.
SNC-Lavalin's Atkins business seeks an energetic and highly motivated self-starter to join our Tampa, FL Project Finance Group as a Collections Specialist.
Responsible for collection of outstanding accounts receivables within the assigned area of responsibility. Typically handles accounts in early stages of delinquency.
Contact clients and make arrangements to bring the account current while complying with internal policy and procedures.
Investigate, research, and track client invoice disputes.
Document all internal and external interactions with precise and content rich comments that describe the issue and the person that needs to take action.
Identify client payment trends and patterns.
Work with internal and external clients to resolve short pay discrepancies.
Identify opportunities to improve the collection processes.
Perform other functions as assigned by management.
Aon is looking for a Collections Professional
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our International Collections Group within Aon.
Your Impact as a Collections Professional
Handle collection of both domestic and foreign books
Handle reconciliation of differences in premium and/or coverage
Work with Third Party Review team to approve placements for invoicing
Handle month end reporting
Provide Cash Allocation detail
Confirm payment has been issued
Work directly with Clients; Reinsurers and Sales Teams
Work with management in training staff in both US and Mexico
Provide back-up to manager
Work with Systems in design and development for new projects and provide testing before releases
Any additional duties assigned
You Bring Knowledge and Expertise
Strong knowledge of manual and automated business systems
Strong planning and organizational skills and strong interpersonal skills
Strong oral and written communication skills
Proven analytical ability
Demonstrated ability to work independently to meet deadlines
Demonstrated knowledge of Microsoft Windows applications
- Bachelor's degree preferred or equivalent industry experience.
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Our Colleague Experience:
From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Job number: 2458526
Category: Business Services
Location: United States, GA, Suwanee
Formed in 1924, Cowan Systems enjoys a history of excellence and quality in the transportation industry. Due to continued growth, Cowan Systems is seeking a Collections Specialist for our corporate office in Baltimore, Maryland. Qualified candidates are detail oriented, thorough, professional, and have experience with customer service related tasks.
Review and become specialized in all requirements of the billing department on each assigned account
Make contact with all account AP departments to confirm invoicing is being received properly and in accurate format for payment
Develop professional relationship with all accounts payable contacts on each assigned account.
Audit accounts for accurate billing and monitor aged and skipped invoices to ensure payment is received timely.
Phone Contact with all accounts is a requirement
Ensure allocations of adjustments and payments are conducted in a timely fashion
Work closely with Management to ensure credits/adjustments are researched and processed
Monitor delinquent accounts and affect the collection of these accounts via telephone, e-mail and elevation to management as necessary
Maintain confidentiality of company/customer information in all business dealings
Act as the custodian of accounts, responsible for accuracy of billing and payment of same
Document of all work through company provided CRM program
Perform other duties as assigned
Ability to work successfully and professionally in a team-based environment
Strong Excel Skills
Commitment to excellence in collections and customer service
Excellent skills in negotiation and oral/written communication
Knowledge of and/or ability to quickly learn Transportation contracts, pricing, and terminology, as well as our sales, credit and customer service policies
Ability to juggle demands, meet deadlines and make decisions in a fast-paced work setting
Analytical - visualize, articulate, and solve both complex and simple problems and concepts, and make decisions that are sensible and based on available information
Dependability - consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
Extremely organized and detail oriented
Strong communication (both verbal and written), problem solving, & decision making skills
Transportation or Trucking experience is a plus
5+years of relevant experience (Credit, Collections, Customer Service, Billing)
Outstanding benefits, including:
Health, Dental, Vision, Life & Disability
Sick, Vacation, and Holiday PTO
The Collections Specialist is responsible for managing the collections on assigned accounts at Corporate. The selected individual will ensure policies and procedures related to billing and reimbursement activities are followed, such as cash application, payment disputes, claim appeals and refunds/takebacks are processed accurately and timely. This position is accountable for achieving related operational goals and attaining sustainable results focusing specifically on accounts receivable.
Essential Duties and Responsibilities
General support of Collections team and field personnel on A/R issues, such as patient disputes or collections.
Work assigned aging reports to ensure timely payments, fee schedule disputes are identified with insurance companies, and insure cash posting is accurate.
Identify denial trends and work with Collections Manager to provide training to internal staff to ensure proper processes are in place to decrease adjustments on provided services.
Review, approve or deny adjustment requests on claims, ensuring patient and insurance balances are accurate.
Assist offices on patient disputes and collection of balances.
Maintain at least 99% collections annually.
Provide recommendations for improvements to business operations.
Conduct training throughout the department, as needed.
Additional duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are Specialist of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities
Must have a strong knowledge of fee schedules and insurance policies.
Experience as a dental Office Manager is preferred.
Experience in dental collections is preferred.
Must be accurate, organized and detail-oriented with strong analytical and problem-solving skills.
Strong verbal and written communication skills are required.
This position requires strong computer knowledge with an emphasis on MS Office suite and EagleSoft.
Ability to work independently with little supervision.
Qualifications (Experience, Education, Licensure, Certification)
Associates degree and/or equivalent experience.
Minimum of 3 years of medical or dental collections experience.
This position is responsible servicing and collection of delinquent accounts through telephone and written correspondence while insuring that all required collection activities are completed correctly and timely while protecting the interests of HCA.
Commitment to Internal Control:
The incumbent must understand, abide and uphold the system of internal controls related to the essential duties and responsibilities of the position.
Essential Duties and Responsibilities:
Collection calls on all HCA accounts - Telephone delinquent debtors at established frequencies to resolve objections and secure payment using the Hitachi approved payment methods available.
Take effective steps to increase business revenues through proper collection activities on all past due open items, including rentals and sundry receivables.
Accountable for the follow-up of all assigned accounts as needed to ensure completion of all required actions. Ensure that hand-offs to other departments are completed timely and in accordance with company policy.
Fully document all conversations, correspondence, changes to file, bank account information, follow-up dates and all other pertinent items in a timely manner on the contract record.
Employ skip tracing methods to locate non-contactable debtors when necessary.
Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, etc.
Meet required criteria for call quality standards.
Complete the necessary paperwork or electronic media necessary to assist in account reconciliation, required adverse action, and any reporting requirements.
Maintain contact with vendors and/or dealers as a source for assistance with collection activity or locating debtors.
Obtain and forward all necessary documents for customer restructure requests to Credit.
Prepare demand, default notice and miscellaneous correspondence when necessary.
Prepare and place accounts for repossession; monitor and document activities.
Prepare and request accounts that have been repossessed to be inventoried.
Ensure that hand-offs to other departments are completed timely and in accordance with company policy.
Provide timely feedback to the company regarding service failures or customer concerns.
Build and maintain dealer/vendor and customer relations with a high degree of internal and external customer service.
May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed.
Process dialer and/or pay by phones when requested.
Participate in training sessions as needed and required.
Perform other duties as assigned.
Responsibility and Decision Making Authority:
- Act independently; Decision making within Company policy and delegation of authority.
Knowledge, Skills, and Abilities:
Desire to work within a team environment.
Time management: The ability to organize and manage multiple priorities.
Excellent interpersonal and verbal and written communication skills.
Attention to detail.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, discounts and percentages.
Commitment to company values and policies.
Must be PC/Windows literate; knowledge of Microsoft Office, Word, Excel, PowerPoint and Internet; able to learn new and customized programs.
Possess effective problem solving skills to ensure timely problem recognition and resolution.
Ability to speak in Spanish (preferred).
Education and Experience:
Bachelors Degree or equivalent experience required
1 year related experience in Collections
Commercial collections and leasing industry experience a plus. Must have excellent customer service skills, self-motivational skills, self-confidence and a positive attitude.
Licensing and Certification:
- May be required for specific job assignments.
- Hours may vary and require evening work depending on business needs and may require working overtime.
Tools and Equipment Used:
- Personal computer, copier, fax, phone, and other typical office equipment
- Minimal, as needed for business needs.
Digital dexterity and hand/eye coordination in operation of office equipment
Light lifting and carrying of supplies, files, etc.
Ability to speak to and hear customers and/or other employees via phone or in person
Body motor skills sufficient to enable incumbent to move from one office location to another
The job description does not constitute an employment contract, implied or otherwise, other than an "at will" relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.
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