Collector Job Description Sample
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities.
IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
The Collection Position is to collect on DDA accounts that have closed with a negative balance. The Collector must be an active listener, with the ability to persuade customers to pay and negotiate a maximum payment arrangement. The Collector will have accounts assigned to them and responsible to work those accounts.
This is a remote position.
Do you have a passion for healthcare and helping others? Do you enjoy working with numbers in a fast-paced environment? Jump-start your career in our patient account services department and apply today to be a Collections Specialist.
We serve and enable those who care for and improve human life in their communities.
Parallon, a division of HCA, is an industry-leading provider of patient financial and revenue cycle services to acute care providers across the United States. We are dedicated to our values and passionate about finding future leaders for our fast-growing divisions in the Dallas/Fort Worth area. Although we are the largest healthcare provider in the world and experts and leaders in revenue cycle services, we maintain a people-first culture and sense of community.
The Collector is responsible for performing account follow-up and resolution of insurance and patient receivables.
Duties include, but are not limited to:
Work insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner
Review EOB's, remits and payer correspondence in the course of performing account followup and escalate any identified issues to the appropriate area for review and response to expedite claim resolution.
Identify problem accounts and escalate as appropriate
Maintain compliance with pool completion requirements
Maintain required productivity and QA standards
Knowledge, Skills & Abilities
Communication – communicates clearly and concisely, verbally and in writing.
Customer Orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
Interpersonal Skills – able to work effectively with other employees, patients and external parties
PC Skills – demonstrates proficiency in PC applications as required
Policies and Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic Skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
- High school diploma or GED required.
- Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.
Certificates/License - N/A
At Parallon, every employee is a valued member of our organization. You can expect to receive competitive salary, ongoing professional development, comprehensive benefits package, performance bonuses and more!
Check us out or follow us on LinkedIn at https://www.linkedin.com/company/parallon-business-solutions
Lithia Motors, Inc.
The Collector will be responsible for efficient, timely and accurate collection of payment for store, corporate customer and consumer accounts. The Collector will be required to perform job duties in a manner that ensures timely and accurate updating of customer information in collection systems, completion or collection campaigns, effective communication with supervisors and store managers, effective time management, research, and all other collections activities associated with delinquent accounts.
The Collector reports to the Collections Supervisor.
Area of Responsibility
Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
Contact assigned customers to negotiate payment arrangements on delinquent accounts
Educate and counsel customers on account terms and payment programs to resolve past due amounts
Utilize various skip tracing methods and processes to locate customers
Maintain and ensure accurate, up-to-date customer account information and delinquency status
Forward severely delinquent accounts to supervisor for repossession review
Maintain collection tracking system
Proactively work collection campaigns to collect aging balances
Adhere to FDCPA guidelines and company policies regarding collection activity and customer contact
Follow established procedures for working the collections system
Record all transactions and customer notes within the collections system
Provide store support as needed
Research and resolve account discrepancies in collection system
Respond to all customer inquiries within 1 business day
Respond to all store requests within 2 hours
Keep customer information confidential
Other duties as assigned
The following knowledge, skills and abilities are needed to be successful in this position:
Strong attention to detail and sense of urgency.
Excellent communication skills both written and oral
Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management – ability to prioritize workload and manage one's own time
Basic knowledge of installment loans and various customer protection laws
Basic understanding of loan origination documentation preferred
PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Previous collections experience
- Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others
- Work Ethic
- Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain
- Team Player
- Supports the overall efforts of the team to accomplish departmental and Company goals and objectives
- Team Builder
- Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
Physical Demands: Standing, walking over 1/3 of the time, sitting to 2/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time; move, transport or place up to 1/3 of time up to 25 pounds
Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment
Lithia Hiring Requirements
High school graduate or equivalent.
18 years or older
Possess an acceptable driving record and valid driver's license in state of residence
A criminal history background check will be conducted prior to beginning employment
Clear pre-employment drug screen
NOTE: This job description applies only to the specific employing entity and location of an individual's employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).
- Job Duties and Responsibilities:
1.Negotiate optimal payment arrangements within defined program parameters to maximize account recovery dollars.
2.Conduct focused skip tracing initiatives to maintain Skip tracing queues at defined levels.
3.Conduct and participate in on-the-job orientation and training
4.Maintain a comprehensive knowledge of federal, state and local laws and regulations pertaining to collections/debt recovery. Comply with departmental policies and procedures.
5.Provide comprehensive and professional customer service while accurately researching and resolving incoming customer inquiries from both internal and external customers.
6.Understand and adhere to all bank policy, laws and regulations applicable to role.
7.Understand and comply with the Bank's BSA/AML Program.
8.Exhibit professional behavior and promote positive working relationships.
1.High school diploma or GED
2.Excellent communications skills
3.Ability to work independently in a diverse fast-paced work environment
1.Six months collections experience or related business experience.
2.Working Knowledge of the FDCPA, State Regulations, the Privacy Act and the Bank Secrecy Act
3.Minimum of 1 year of college education
4.Familiarity with First National's First Recovery, FDR systems and Industry related software applications
5.Working knowledge of Microsoft Office suite of products with an emphasis on Outlook and Excel
Urology San Antonio is a group of over 200 individuals dedicated to improving urologic health and overall wellness. With over 30 medical providers across eight locations, our practice delivers the most comprehensive and convenient care in South Texas.
FAST PACED Urology practice looking for an experienced Medical Collector. The Medical Collector will be responsible for timely follow up for all claims according to State and Federal regulations. Will work the accounts receivable for denials or rejections. Ensures that all calls to Insurance companies are within a timely manner to ensure payment of claims. Required to work closely with the Billing Department to address any medical billing discrepancies, etc.
High School Diploma or GED.
Excellent oral and written communication skills. Knowledge of ICD-10 and CPT coding.
Ability to communicate in a professional manner with outside representatives to resolve patient accounts.
Ability to identify and resolve problems in a timely manner.
Ability to analyze and understand written communication from insurance companies including explanation of benefits.
Able to handle multiple projects while working the accounts receivable.
Knowledge of E.M.R. (Electronic Medical Records) and basis computer skills.
Ability to calculate figures and amounts such as discounts, interest and percentages.
Ensure professionalism while maintaining excellent patient service
Accurately document all patient requests and information
Keen attention to details
Adept at creative problem-solving
Ability to empathize with patients in need of care
Work 8:00AM 5:00PM, M-F
Job Type: Full-time
Contacts members on past due loans (e.g., mortgages, home equities, consumer, credit cards, autos, ODN & return check losses). Enters notes on all conversations in collection system and sets next contact date for follow up or for promise of payment.
Ensures that necessary freezes/restrictions are placed on accounts in default and forwards notification letters to members. Ensures any correspondence sent is in collection system and loan folder.
Provides information, counseling and assistance to members relative to collection activities and arrange personal interviews with member to discuss delinquency status and pending actions. Researches errors.
Skip-traces certain accounts, recommends potential charge-offs to Collections Manager. Maintains productivity of at least 70 member calls per day.
Equivalent to a High School diploma. Knowledge of Credit Union products/services preferred.
Ability to communicate effectively with members and staff at all levels within the organization; Ability to perform work with accuracy and attention to detail, while making decisions independently. Must have Introductory-level proficiency with PC, including Microsoft Office (Word & Excel). Ability to manage multiple tasks and to remain current on collections laws/regulations.
Monday Friday (8:30 AM 5:00 PM) and one (1) Saturday/month
(9:00 AM 1:00 PM), with half day off during that week.
Universal Health Services, Inc. (UHS)
is one of the nation's largest and most respected health care
management companies, operating through its subsidiaries acute care
hospitals, behavioral health facilities and ambulatory centers
nationwide. Founded in 1978, UHS subsidiaries now have more than
65,000 employees. The UHS business strategy is to
build or purchase health care properties in rapidly growing markets
and create a strong franchise based on exceptional service and
effective cost control. Our success comes from a responsive
management style and a service philosophy based on integrity,
competence and compassion
The Pacific Region
CBO facility is located in
Murrieta California. We are one of three Centralized Business Offices
within UHS. Our CBO supports6 UHS Hospitals. We have
approximately 100 valued employees at our facility.
The Pacific Region
CBO currently has a Collector
position available. The candidate selected will be
responsible for the following:
The primary responsibility of the Collection Specialist is the follow-up and resolution of patient and third party accounts receivable balances.
Knowledge of third party payer rules and regulations including Medicare, Medicaid and medical terminology. Develops strong working relationships with major payers to assure timely resolution of claims processing issues. The ability to communicate clearly and concisely both verbally and writing. Customer focused, providing service consistently exceeding expectations to both internal and external customers. Proficiency in Microsoft Office applications, collection tactics and negotiation skills. Ability to prioritize needs and to manage resources. Can perform basic mathematical calculations and balance and recognize figures.
1-3+ years experience in working in Patient Financial Services and an understanding of the Revenue Cycle.
Scope of the Job
Contact patient by phone and letter for resolution of self-pay balance
1.Resolve past due patient balance accounts, working through the EPIC system, by calling the patient and attempting to effect payment over the phone.
2.Complete correspondence with patients when necessary.
3.If a valid contact phone number is not shown on the system, all alternative sources should be explored to locate one.
4.If patient can't pay in full, payment arrangements should be completed and documented.
5.If patient is unable to make payments other funding sources should be discussed. If patient is not eligible for funding, and has a qualifying income level, a Financial Hardship application should be sent.
6.Ticklers must be sent when payments are due to ensure appropriate follow-up with patient.
7.Negotiate favorable settlements with attorneys.
8.Track attorney accounts and follow up monthly.
9.Forward insurance information to the Account Reviewers for billing.
10. Contact patients on Bad Risk report regarding their outstanding balance.
Must be able to perform under stress when confronted with emergency, critical, or unusual situations. Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility.
Required to make independent judgments without supervision. Must be able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria. Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Requires the ability to work with people beyond giving and receiving instructions.
Excellent communication skills – both written and verbal
Well developed negotiation skills
Knowledge of the Fair Debt Collection Practices Act and HIPPA
Basic knowledge of Microsoft Word and Excel.
Computer and ten key skills required
Acceptance of call monitoring by management for quality assurance.
Good organizational and prioritization skills
Minimum two (2) years collection experience, preferably in a professional office high volume environment. Sales experience can be substituted for collections.
Medical billing experience is a plus
Experience with achieving call and collection goals
Experience in producing system letters and using a number of online systems
Skip tracing experience preferred
High School or GED required
UFJPI is an equal opportunity employer
of Hires Needed
This position is responsible for the collection of residential mortgage related products, consumer products, auto loan products and credit card products. Develop a positive and productive working relationship with internal and external customers. Demonstrate a pleasant, efficient approach and professional attitude when handling situations involving sensitive customer contact, information and extensive inter-department activity.
In addition, this position coordinates and closes loan modifications, short sales, foreclosures and repossession activities. Develop a positive and productive working relationship with internal and external customers. Demonstrate a pleasant, efficient approach and professional attitude when handling situations involving sensitive customer contact, information and extensive inter-department activity
Collects on assigned accounts, with a focus on a particular type of loan, within compliance of federal and local collection law and internal credit policies and procedures. Documents all collections activity within collection system.
Provides regular status reports to Collections management regarding account level activities.
Contacts borrowers and their representatives to discuss past due status and develop a payment strategy to return account to current status.
Prepares and sends letters to customers detailing delinquent status as appropriate.
Recommends initiation of legal collections activities such as repossession, foreclosure or charge off.
Prepares appropriate documentation for action.
Works with appropriate individuals to ensure the collection interests and public relations image of the bank are maintained by all parties representing or acting on the bank's behalf.
Meets individual collections goals and supports team members to ensure departmental delinquency goals are achieved. Makes recommendations to increase efficiencies, ensure compliance and provide a high level of customer service.
Communicates issues to the appropriate party in a timely and effective manner.
Applicants for this position must possess effective communication skills to ensure positive working relationships, collaborate with external customers, vendors and all levels of management and staff. The ability to discuss sensitive financial situations in a tactful manner, and to present a positive Corporate image in a difficult situation.
Familiarity with regulatory requirements for servicing/collecting loans (both state and federal) including a sound understanding of bankruptcy laws and legal remedies, state meditation and notice requirements; as well as knowledge of lending practices, documentation and credit policy.
Analytical and problem solving skills are needed to find creative and effective solutions to collect on complex loan accounts.
Strong organizational and administrative skills; sound decision-making; and the ability to work independently and discreetly with confidential information.
One year of previous collection experience highly desirable.
What we do:
Rain for Rent moves water every day. We are the leading provider of temporary liquid handling solutions and are known for our systems engineering expertise, ability to tackle complex jobs cost effectively, and providing high value to organizations with critical liquid management issues. Our experienced teams, backed by skilled engineers, are continually working to redefine what is expected from a liquids handling provider by developing new equipment and harnessing technology for the most demanding environments. Our Rain for Rent solutions exceed customers' expectations for service and quality for their water-handling, irrigation and temporary liquid-storage problems. We strive to effectively and efficiently complete projects safely, on time and the right the first time.
- Rain for Rent is Liquid Ingenuity
Rain for Rent's employees are proud to work for this family owned business which has been in business for more than 80 years. We are committed to providing consistent, quality products and services to customers across the U.S., Canada and the UK from more than 65 locations. Honesty and integrity are valued at Rain for Rent and employees are committed to exceeding expectations for service and quality to our customers.
As a Collector, you will be responsible for calling customers to collect past due balances, problem solve with branch personnel and help in the preparation of management collection reports. Duties include:
Calling customers for delinquent payments, problem solve and reach resolution in a timely manner.
Talking with customers by phone to determine if all necessary paperwork needed to process payment has been received.
Providing customer by fax and oremail copies of missing invoices and purchase order information.
Confirming when the customer intends to pay the outstanding invoice(s).
Documenting change of address request; telephone number changes and all discrepancies on the accounts.
Working with the branches or departments to correct billing or service problems.
Documenting all contacts and results, as well as needed follow up by the appropriate branch.
Pulling credit lines on past due accounts.
Making recommendations to the Credit Manager for monthly write off amounts.
Complying with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Participating in proactive team efforts to achieve departmental and company goals.
Performing other duties as assigned or that may be required in the normal course of business.
Providing leadership to others through example and sharing of knowledge/s
High school graduate or equivalent
Two years of collections experience
What we offer:
- Advancing your career through company provided training and development
- A competitive base salary and Quarterly Safety Bonus'
- Employees also participate in excellent Benefits including: Medical, dental, vision and a robust 401k plan
When you join the Rain for Rent team, you will have the opportunity to make friends in the course of doing good business and can contribute positively to your community. The choice is easy. Join the Rain for Rent team today.
Rain for Rent is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law. Apply On-lineSend This Job to a FriendRefer a Friend for This Job
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For more information about Rain for Rent®, call 800.742.7246
3404 State Road
Bakersfield, CA 93308
REGISTERED TRADEMARKS: RAIN FOR RENT®, RAIN4RENT®, RFR®, LAKE®. THE IRRIGATION STORE®, POWERPRIME®, LIQUID INGENUITY®, COMPLETE SOLUTIONS…PROVEN RESULTS®, RITEFLO®, TOOLHAND®, SOLIDGROUND®, PIPESTAX®, RAMPLOX®, HOSETRAX®, EZ KLEEN®, FREEZESENTRY®, LAKETANK®, SOUNDSENTRY®, WORKSAFE®, E-CONTAIN®, SITEMAX®. ©2018 WESTERN OILFIELDS SUPPLY COMPANY DBA RAIN FOR RENT, ALL RIGHTS RESERVED.
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