Collector Job Description Sample
High School Diploma or GED
This position is responsible for reviewing under and overpayments between St.
Anthony's Medical Center and insurance payors. Insurance denials will be identified and researched via the payor website or calling the payor. Identified denials should be appealed and followed up in a timely manner. It is the responsibility of the collector to assure no accounts are lost due to timely filing.
Review and identify under and over payments between St.
Anthony's Medical Center and insurance companies following department protocol.
The collector is responsible for understanding the fee schedule and rates of their assigned payor.
Works with internal personnel, insurance reps to ensure payment and contractual discrepancies are identified and referred to the correct parties for resolution. Ensures additional reimbursement through timely and effective follow up.
Prepares appropriate documentation and examples when needed, and follows up with manager. Maintains good rapport with insurance company and reps to resolve issues. Demonstrates a high volume of productivity meeting or exceeding all established department goals. Responds promptly to all referrals and external correspondence.
High school diploma or equivalent required. Must have good organizational and communication skills. Hospital collections work experience desired.
- Collectors are responsible for notifying customers of their defaulted accounts primarily through telephone in order to resolve their financial obligation utilizing various collection methods.
Achieve monthly goals while adhering to appropriate regulations
Make outbound calls and handle inbound calls to collect on defaulted accounts aligned within the Snap-on business model.
Call to negotiate repayment or take alternative account resolutions with customers
Record and update account activity including the customers demographics, financial status and collection efforts associated with resolving the account
Perform various administrative functions
Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts
Maintain professionalism with Snap-on customers, employees and franchisee's at all times
Prefer four year degree with as little as no experience but High School Diploma or equivalent G.E.D. required with at least two years of recent call center, collections, customer service or sales experience
Strong analytical, problem solving, communication, organizational and time management skills are required
Well-developed follow through and sense of urgency is a MUST!
Ability to effectively use Microsoft Office products and other computer software
Ability to work 8 a.m. – 5p.m. four days/week and 11 a.m. – 8 p.m. one day/week
Why work at Snap-on Credit:
Monthly bonus incentives
Yearly bonus incentives
Pension and 401k package with match
Other benefits include medical, dental and vision insurance
Effort: Normal working hours
Working Environment: Normal office environment
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
Join our team of Nationwide MULTI-FAMILY Collection experts and start a new career!
IQ Data International, DBA Assurant Recovery Solutions, a Fortune 500 company and a member of the S&P 500. We are an established leader in the Asset Recovery Industry where we service property managers across the U.S. exclusively.
Welcome to a different kind of sales and service role, a different kind of company. A common theme amongst our staff "I came for the job, stayed for the career!" As we grow we are on the lookout for new talent, we are committed to recruiting and retaining the very best and we promote from within.
Your investigator, negotiator, motivator and problem solver career starts with two weeks of paid training on State and Federal laws pertaining to collections, how to use our state of the art software application, and innovative ideas and techniques on how to handle resolution disputes. You'll learn how to find assets and their owners through tried and tested skip tracing methods.
We are looking for great talent that has an entrepreneurial mentality, likes to solve problems and has confidence and persistence to work to make this their career! Successful retail salespeople, fast paced call center or customer service agents, business developers in real estate, retail, marketing, or insurance, or banking professionals such as Personal Bankers or Loan Officers are great backgrounds for this role!
Base pay is $2200-$2700 a month and commissions paid monthly. Many employees make $60,000 to $ 70,000 a year and top performers over six figures.
- Business Casual attire and Casual days typically on Fridays!
- High School Diploma or GED
- Must pass American Collectors Association Exam after RCG training
Ability to handle difficult situation and customers
Negotiation Skills- Ability to do basic math
Strong Customer Service Skills
FDCPA FCRA knowledge
Ability to motivate employees and deal with different personalities
Demonstrate ability to react appropriately and diffuse client complaints
Carries out collection activities related to delinquent consumer accounts, ensuring the delinquency level of the Credit Union remains below that set by management. Performs necessary collection activity on delinquent Credit Union accounts (delinquent loans, VISA accounts, delinquent share accounts, etc). Optimize collections on accounts while balancing the goodwill of members with the overall business interest of the Credit Union. Provides service to members and staff which supports the sales and service environment.
Responsible for initiating and following through with collection of all delinquent accounts in accordance with established collection policies and procedures.
Contacts members, primarily by phone, whose loan accounts are delinquent and secures acceptable arrangements to bring obligations current. Follows up as required until situation is resolved.
Maintains accurate records of contacts and arrangements made. Ensures all reporting requirements are completed thoroughly, accurately and within time frames established.
Gathers and prepares necessary documentation for further collection activity and/or management approval.
Strictly adheres in performance of all job duties to all laws, rules, regulations, and policies regarding collection practices.
Other duties and tasks as assigned. This list of essential duties is not exhaustive. It may be supplemented as necessary from time to time.
High School Diploma or GED.
Knowledge of personal computers and keyboarding. Demonstrates computer skills, both in use of applications such as Microsoft Word and Excel and use of collection software to assign accounts, monitor collections and prepare reports.
Superior communication skills with ability to project a demeanor conductive to effective interaction by telephone along with ability to speak and write clearly and effectively.
Ability to deal professionally in sensitive situations and to maintain professional demeanor in all situations.
Self-motivation, enthusiasm, ability to achieve workload objections and ability to work independently without close supervision.
Ability to understand and analyze member account records and act accordingly.
Ability/willingness to work rotating shifts including evenings and Saturdays.
Formal education beyond high school.
Knowledge of Credit Union loan policies and procedures.
Knowledge of all laws, rules, regulations, and policies regarding collection practices.
Record of success in dealing with individual members/customers.
Experience in consumer loan collections, processing or call center environment.
Contact customers to negotiate payment for receivables
Accountable for maximizing collections and reducing delinquency for assigned accounts in portfolio
Review orders on credit hold and determine appropriate action
Maintain excellent notes and records of collection efforts
Evaluate customer accounts with supervisor to determine best course of action to be taken
Advise internal and external customers of necessary actions for debt repayment
Follow credit and collection policies and procedures
Perform various administrative functions as assigned within the department
Minimum 2 years' commercial collection experience
Associate's Degree in Business or Accounting desirable
Excellent verbal and written communication skills
Knowledge of billing and collection procedures
Ability to work in multiple ERP systems
Ability to prioritize time and work quickly through your portfolio
Strong Microsoft Windows and Microsoft Office skills
Commitment to excellent customer service
Strong problem solving skills with attention to details
At Chartway, helping our members achieve their dreams is our business. Through living Chartway’s vision, mission, and values, our employees serve our communities to make their lives more affordable. Whether you want to work in leadership or you’re just getting started, we invite you to join our team.
The Collector is responsible to the Collection Supervisor for the efficient processing of assigned accounts. Works with members via phone and written communication to determine the reasons for non-payment or slow payment of accounts. Recommends and justifies charge-offs, judgements and repossessions.
Qualifications include: 1-3 years of previous Collections or Customer Service experience is required. Successful candidates will have working knowledge in the legal actions necessary to enforce collection of accounts (warrants, repossession, garnishments, bankruptcy, etc.)
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.
Velocity's mission is to provide our members personalized service and unique value as their local banking alternative. Our vision is to be the preferred financial institution for our community and to make a positive impact on our members and their financial goals. Our goal is to consistently deliver superior service to all credit union members and staff.
5:30pm and occasional Saturdays 9:00am to 12:00pm.
Communicates with members by telephone, mail, personal visits and other approved methods and collects past due loans, overdrawn depository accounts, and other types of indebtedness incurred by members or other persons to the Credit Union.
Establishes repayment agreements with members and adjusts accounts as necessary to achieve collection of past due accounts.
Accurately completes and processes all documentation related to the functions of the collections area, including contact work cards, repossession reports, bankruptcy documents, extensions agreements, insurance claims, member files, and related documents.
Make a positive impact with every connection all the time.
Foster a supportive role towards Velocity's core values, service commitments, and customer service best practices.
Project a confident and knowledgeable demeanor that includes excellent communication, skills, decisiveness, and ownership of responsibilities.
Perform all other related duties as assigned
Must be able to project a positive, professional image to the membership.
Must be able to exercise independent judgment, often without immediate contact or support from supervisor, in order to obtain relevant facts from debtors and formulate acceptable repayment agreements with debtors.
High school diploma, GED, or vocational equivalent required.
Three to five years experience in a related field required.
Must have a personal automobile available in order to conduct outside collection visits.
Applicants are expected to perform the essential functions of the job with our without reasonable accommodation.
Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.
Your career starts with ADVENTURE CREDIT UNION!
As second year recipients of the 101 Best and Brightest Companies in Michigan, we strive to recruit and retain ambitious and talented individuals by providing continuous development, support, and appreciation. We are currently looking to add a Collector to our team of professionals!
The primary purpose of this position is to collect loans and VISA accounts less than sixty days delinquent. He/she works with members to resolve delinquency and prevent losses by developing payment action plan. Promotes and participates in a sales and service culture consistent with the credit unions' goal of exceeding expectations.
Specific Job Functions:
Initiates and maintains contact with delinquent members by telephone and mail to determine delinquency reasons and develops action plan including payment arrangements, debt consolidation, restructure, extension, etc.
Recommends appropriate action on those accounts that cannot be reached or on which satisfactory arrangements cannot be made.
Responds to inquiries regarding payment notices and delinquent accounts.
Minimal Job Requirements:
A minimum of one (1) year of experience in a collections function, so to completely understand bankruptcies, legal action, repossession, garnishments.
Must be able to express written and oral information clearly, concisely and completely to all different levels of the organization with proper spelling, composition and grammar.
General understanding of local/state and federal laws and regulations governing the repossession and sale of collateral
A positive, cooperative attitude and courteous personality conducive to dealing with co-workers and members.
Excellent typing and computer skills, including in-house email and core system, Word and Excel
Cavco Industries, Inc., was founded in 1965 and is a fast growing publicly traded company that is disrupting the manufactured home industry. Headquartered in Phoenix, Arizona, Cavco is a leading designer and builder of manufactured homes, modular homes, commercial buildings, park model RV's, and vacation cabins. We produce and sell some of the most widely recognized brand names in the industry including
Fleetwood Homes, Palm Harbor Homes, Fairmont Homes, Nationwide Homes, Friendship Homes, Lexington Homes and
Cavco Homes. The company's insurance group, Standard Casualty, offers a wide range of insurance products for manufactured home owners and our finance subsidiary,CountryPlace Mortgage, offers a variety of homebuyer financing options. Our production footprint includes 20 manufactured and modular home factories across the U.S. We conduct business through more than 40 company-owned sales centers in addition to a vast network of independent retailers, community operators, builders and developers in 47 states, 6 Canadian provinces as well as Mexico and Japan.
In recognition of its innovation, quality, customer service, and long term stability, Cavco Industries was awarded the prestigious MHI Manufacturer of the Year Award for 7 consecutive years. We don't settle for the "status quo" and continually strive for excellence.
Our employees are our biggest asset and play an integral role in meeting the needs of our customers. Come be part of a team offering many opportunities to utilize your talents in an atmosphere that supports and encourages you to realize your full potential.
Come share our story and be part of building something amazing!
CountryPlace Mortgage, Ltd., is currently looking for a Collector to work in our Addison, TX office. We are a strong, reliable company contributing to the mortgage industry and communities throughout 36 states. This position will report to the Collection Manager.
What is in it for you?
Excellent base pay and commission
Medical, Dental, Vision, 401k
Paid Holidays and Vacation
Being valued for what you contribute to the team
Provide consistent follow up on delinquent accounts ranging from 11-90 + days delinquent
Outbound and Inbound collection and customer service calls
Provide delinquency "work out" plans with the ultimate goal being to bring the delinquent account current in the fastest, most efficient manner possible
Effectively communicate with customers and management on a daily basis
Analyze and solve problems on a daily basis
Thoroughly work a minimum of 10 to 15 accounts per hour
Some college coursework preferred
Minimum of one year collections experience in the mortgage or auto industries
Working knowledge of Word and Excel
Must work well under pressure to meet monthly goals
Candidate should be energetic, flexible, empathetic, and must have a positive attitude
Strong follow up skills
Must have excellent "people" skills with strong customer service attitude
Excellent written and verbal communications skills
Self starter with a strong work ethic
Must be able to work without supervision and must be self motivated
Ability to integrate rapidly with an existing team
Basic understanding of finance/lending
Must be able to work some nights, weekends, and holidays
Reliability, dependability, and honesty a must
Cavco Industries is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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ABOUT OUR COMPANY
Graebel Van Lines is the largest independent Van Line in the US and a leader in corporate and residential moving services, warehousing and comprehensive workplace solutions. Recently receiving its Women Owed Business status (WEBNC) and headquartered in Dallas, the new re-launched company is built on the legacy of the Graebel family, which began in 1950, and continued, by its recent acquisition from successful moving industry experts Vauna and Robert Peterson. We are an energetic, fast paced company looking for someone who will operate with integrity, energy and a passion for being the best.
To apply the Company's credit and collections policies, practices and procedures to assist with a designated number of customer accounts in a manner that will result in sound receivables, maximum sales and prompt conversion to cash. Monitors the status of delinquent accounts and document contacts. Facilitate any missing information and\or procedures that affect payment. Act's a liaison between the customer and operations when required.
Manage assigned commercial and consumer portfolio
Proactively monitor of accounts and address a variety of issues that can cause payment delays
Provide customer service to our customers and operations staff
Send an aging to the customers for review on courtesy emails, letters for feedback and payment status
Make collection calls as well as proactive calls to the customer to ensure all documents are received and in order
Coverage for the credit assistant when needed, assisting with credit cards and credit reviews
Refers accounts that need to be placed for collections in a third party to management
Run reports and maintain spreadsheets as directed by the manager
Assist as needed with other projects
Maintains a level of confidentiality with internal and external personal
Alerts appropriate internal personal immediately as unusual circumstances arise during the initial contact call with the customer
Must be able to multitask both in daily communication and multiple screen with dual monitors
Provide absolute coordination between the customer and the operations team to ensure all past due items are accounted for
SKILLS, KNOWLEDGE & EXPERIENCES
High School Graduate or equivalent
Proficient understanding of Microsoft products especially excel
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to read, analyze and interpret general business periodicals, technical procedures and numerical data. Ability to write simple reports and general business correspondence.
Ability to effectively present information and respond to questions from management, customers and Employees.
Graebel Van Lines, LLC is an EEO/AA Employer: Minorities/Females/Protected Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Graebel Van Lines is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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