Collector Job Description Sample
General Summary: The Collector is responsible for performing account follow-up and resolution of insurance and patient receivables.
Duties include but are not limited to:
Work insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner
Review EOBs, remits and payer correspondence in the course of performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution.
Identify problem accounts and escalate as appropriate
Maintain compliance with pool completion requirements
Maintain required productivity and QA standards
Document in the patient account record to identify actions taken on the account
Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement" and all policies and procedures related to the Collections department.
Other duties as assigned
Minimum 1 year related experience required, preferably in healthcare or a hospital setting. Relevant education may substitute experience requirement
Akumin is a fast-growing organization. We are currently looking for a Collector to collect on past due account receivable.
Akumin provides competitive salaries with bonus program.
Benefit eligible employees have access to medical, dental, visions, 401 (k) and other voluntary insurance. Eligibility is based on hours worked.
To compile the information necessary to perform A/R collections
To ensure claims are correctly filed
To prepare required reports including A/R aging
To establish accounts for follow up
To locate and notify customers with delinquent accounts
To resolve discrepancies in a timely fashion, establish clear payment schedules
To assess accounts to be re-billed over 120 days.
To prepare accounts to be written off and turned over to outside collections agency.
To answer incoming A/R inquiries and follow up
To document A/R collection efforts, file proof of claims and handle attorney correspondence.
To notify Manager/Supervisor of problems and risky clients
To assist with other duties assigned by the Manager/Supervisor
Make outbound calls or research online notes to various types of payers i.e., patients, insurance companies and providers to address and resolve delinquent accounts in the assigned queue.
Review patient information to determine why claims weren't paid, update accordingly and resubmit.
Review outstanding balances to determine if financial responsibility is assigned to appropriate party. If incorrect the Collector will update account and re-bill or adjust correctly.
Collector will note accounts with current actions
Report daily productions weekly to Manager/Supervisor
Meet required production numbers as set by Manager/Supervisor.
Properly appeal cases when necessary and according to carrier and company policy.
Advise Clients/Manager/Supervisor of medical necessity denials due to non-compliance of insurance medical policies.
Research medical policies when necessary
- 40-60 Claims Worked per Day.
- High School Diploma or equivalent required, Bachelor's Degree preferred
2 years' collection experience
healthcare experience preferred
Professional appearance and demeanor are required
knowledge of insurance plans and providers
knowledge of claims and billing
A commitment to excellent customer service as well as a positive proactive attitude.
Excellent communication and verbal skills including proper grammar
CPT, HCPCS, and ICD-10 knowledge
Other Skills and Abilities
Excellent communication and verbal skills including proper grammar.
Ability to multi-task and work well under pressure
A commitment to excellent customer service as well as a positive proactive attitude is a must.
Familiarity with current software packages such as Microsoft Word, Excel and Outlook Knowledge of MDSuites, Vision on Demand, RIS, Healthpac and Centricity.
10K by touch and type 50-60 wpm
As aCollector, you will be responsible for:
Collecting unpaid consumer debt or 3rd party merchant receivables in a call center environment. The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of a personal and/or departmental budget.
Contacting the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures.
Establish rapport in order to overcome objections and negotiate payment of the debt.
Documenting all discussions and actions in the collections system or database.
Confirming payment arrangements and finalizing call.
Working on special projects as assigned.
High School Diploma or equivalent
Six months experience in a collection/call center environment or one year customer service experience
Strong verbal communication skills must be demonstrated along with a professional telephone manner
Knowledge of applicable regulations and previous collection experience preferred
Familiar with computers
Command of required language(s)
Tuition assistance after 90 days
Medical, Dental, and Vision benefits within first 30 days
Retirement benefits including 401(k) and employee stock purchase plan
Work-life balance, including generous time off policies: Up to 17 days of paid time off during first year, plus 9 paid holidays
Industry leading parental leave policy
Career advancement opportunities across all First Data organizations
First Data is anAffirmative Action – Equal OpportunityEmployer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equalopportunities to all employees and applicants for employment without regard tosex, race, color, religion, marital status, national origin, age, geneticinformation, sexual orientation, gender (including gender identity/expression),disability, veteran status and military status, pregnancy or pregnancy-relatedmedical conditions, or any other factor that may be protected by law.
Collections Agent Job Description
Contacts consumers with delinquent accounts.
Initiates appropriate collections action resulting in satisfying valid debt and documents records efficiently and accurately.
Reports to Collection Manager.
Principle Duties & Accountabilities:
Negotiates payment arrangements on delinquent accounts.
Requests correspondence on delinquent accounts requiring special handling under management's direction.
Initiates appropriate follow-up action on mail returned as undeliverable.
Handles disputed delinquent and bankrupt account balances according to client specific practices.
Establishes organization and maintains neatness of work area.
Maintains security of debtor and client files, reports delinquent accounts.
Ensures security of proprietary information including client specific documentation and any information concerning the company.
Other duties as required.
One to Three years experience in credit and collections is preferred.
Will train if skills and experience are applicable.
Possesses working knowledge of the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Health Insurance Portability and Accountability Act (HIPAA), local, state, and federal laws concerning collection activities.
Call Center experience is favorable.
Must be physically capable and able to multi-task efficiently to complete job duties.
Basic proficiency with computers is required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required to work at computer for long periods of time
Required to regularly sit, talk and listen
Required to possess close vision and ability to focus
Conditions include a normal office environment. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
Exela is a proud sponsor of the 100,000 jobs Mission to employ America's veterans. We believe that hiring veterans is not only the right thing to do for veterans, but it's a great thing to do for our business. Our Nation's military veterans represent the best this country has to offer and they bring meaningful skills to the workplace. Additionally we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identification, disability or veteran status.
SCA, a leader in the outpatient surgery industry, strategically partners with health plans, medical groups and health systems across the country to develop and optimize surgical facilities. SCA operates more than 210 surgical facilities, including ambulatory surgery centers and surgical hospitals, in partnership with approximately 7,500 physicians. For more information on SCA, visit www.scasurgery.com.
Grossmont Surgery Center is a fast paced multi-specialty Ambulatory Surgery Center specializing in Gastroenterology, Ophthalmology, Pain, Orthopedic, ENT, Cardiology and Retina.
Accountabilities / Responsibilities
The Collector position requires a thorough understanding of the medical Revenue cycle from charge entry through collection metrics. The Collector must be self-motivated, detail oriented, reliable, and able to prioritize responsibilities while performing multiple tasks. Additionally strong problem solving skills, proficiency in Word and Excel, and excellent communication skills are required as there will be significant contact with patients, third parties, surgeons' offices, and insurance companies. The Collector maximizes revenue by following up on claims timely, submitting appeals, and collecting from patients. Submitting accurate claims according to regulatory agencies and payer guidelines; ensuring all accounts are billed accurately. Follow up on all accounts and handling claim rejections from insurance companies.
Claims follow up and Appeals.
Payment posting and account reconciliation
Adhere to government, legal and regulatory standards
Answering incoming center phone calls and respond to patient and third party inquiries
Other business office functions as needed
Experience with medical revenue cycle operations
Ability to prioritize and work independently
Proficiency in Excel and Word,
Knowledge of CPT, HCPCS, and ICD-10 codes
Experience with medical software
Please send resumes to Krista.Vickers@scasurgery.com
Contact members with delinquent accounts at Dow Chemical Employees' Credit Union and make repayment arrangements to maintain member relationships.
Contacts members and collects on member past-due accounts and negative balances by making reasonable arrangements in the best interest of the member and DCECU
Meets with members to discuss accounts and/or budgeting and documents efforts
Discusses mortgage options with members (e.g., foreclosure, short sales, modifications, Deeds-in-Lieu of foreclosure, and forbearance)
Conducts research on member address changes and credit history
Collaborates with credit counseling agencies
Attends court hearings as a representative of DCECU in regards to delinquent accounts for small claims and subpoenas
Liaisons with attorneys and collection agencies for lawsuits and foreclosures
Makes recommendations to Loss Prevention Manager regarding the member's ability to repay
Prepares documentation for bankruptcies, mortgage forbearance, mortgage modifications, repossessions, extension agreements and lawsuits
Determines and makes recommendations on Courtesy Pay and loan eligibility with regard to collection accounts
Monitors deposit accounts for fraudulent use and practices (e.g., kiting, counterfeit items, empty envelope deposits)
Reviews monthly reports of past-due accounts
Handles all aspects of check card fraud, including documentation and reporting to appropriate agencies; investigates fraud trends and determines blocks and reissuing of cards
Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members
High school diploma required; some postsecondary college hours preferred
Two years of collections or credit counseling experience required
Certifications or Licensure Required
Driver's license required
- High school or GED
- Typing 30 wpm required
Must be able to pass a Credit report.
This position is accountable for collecting and/or resolving all assigned accounts in a timely and accurate manner. Serves as a resource to guarantors regarding any concerns or questions and facilitates in the resolution of these concerns or questions. The incumbent in this position will support the mission, vision, values, and strategic initiatives of Mary Washington Healthcare and must demonstrate a commitment to quality service to our customers and coworkers.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Essential Functions &
Collects, monitors, or resolves all assigned accounts.
Provides patient teaching and responds to questions and concerns raised by guarantors regarding their account.
Communicates effectively with our customers to resolve accounts, responds to questions and requests for information.
Gathers and evaluates financial information to determine appropriate collection action.
Initiates legal action (warrants, garnishments, real estates liens, and interrogatories), as appropriate.
Maintains a thorough knowledge of acceptable collection practices in accordance with the Fair Debt Collections Practices Act.
Maintains a thorough knowledge of Virginia State legal collection procedures.
Serves as a representative of the organization on the court return date
Responsible for managing time effectively to complete assignments within established time frames, optimize collections, and meet performance goals
Communicates professionally and courteously with customers using various methods, including written correspondence, phone calls (including using the auto-dialer) and face to face contact.
Represents MWHC in a professional and courteous manner
Maintains and projects a positive attitude and professional demeanor towards customers, co-workers and management that is consistent with MWHC culture
Ensures confidentiality of privileged information.
Performs other duties as assigned.
High School diploma or equivalent.
Typing speed of 30 wpm.
Experience with Microsoft Word and Excel software applications preferred.
One year experience in a collection environment. Collection experience with healthcare accounts preferred. Experience in a related healthcare or business field may be substituted for experience.
Must demonstrate excellent verbal and written communication skills.
Needs to be able to handle work in a calm and efficient manner in stressful situations.
Must be able to handle multiple priorities. Must possess excellent organizational skills.
If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935 by Harold Webster Smith, our focus has always been to put people first--doing whatever we can to help individuals, families and businesses achieve their financial goals. And while we've grown into a leading commercial bank, we remain passionate about serving our customers, supporting our communities, and making a difference in people's lives. We can make a difference in your life, too. By empowering you to build the meaningful career you've been looking for.
Responsibility, respect, trust, teamwork and citizenship are the values on which Webster was founded. Together we call them The Webster Way, and they are what set us apart as a bank and an employer. Guided by these values, we put people first - working hard to live up to our customers, and each other, every day.
Understands and follows Collection Policies and Procedures of the bank.
Telephones delinquent mortgage and consumer loan customers. Works constructively with the delinquent customers to ultimately cure the delinquent accounts.
Maintains and documents accurate collection records via the On-Line Collection System.
Advises and recommends to supervisor the proper action to be taken to cure a delinquent.
Institutes skip traces and keeps accurate records of same as necessary.
Recognizes and takes the necessary action required to prepare an account for foreclosure, as directed to Management.
Adheres to the collection requirements of Investors to whom we have sold and continue to service loans. Acts prudently and monitors these accounts as required.
Adheres to the collection practices of PMI companies.
Understands and utilizes all methods, techniques and resources available for loan workout and/or loss mitigation, ensuring adherence to internal, investor and MI policy and procedures.
Performs such other duties as may be assigned by supervisor or Management.
- Please check all of the following that apply to this job:
High School / GED required.
Some college preferred
- Please specify number of years / course of study : Business Courses
2 -- 4 years of related Collection Mortgage and/or Consumer Loan Collections Experience
C) Job Skills / Knowledge:
Strong oral and written communication skills.
Computer Literate (PC Input, data entry, etc.).
Microsoft Word Processing and Excel
Residential and Consumer product knowledge.
Good Loan Servicing knowledge (Investor, Escrow, Payoff, Cashiering, ARM)
Good mathematics skills.
Good organizational and documentation skills.
Good negotiating skills.
Ability to work independently.
Knowledge of CHFA/FHA/FNMA/FHLMC Loss Mitigation requirements.
Join our Customer Assistance team at our brand new facility located at 5555 Cleveland Avenue, Columbus, OH. This facility offers "best in class" amenities including a full service Starbucks, Wellness and Fitness Center, variety of dining options including a Class A cafeteria and two 24-hour self-service markets, a basketball court, and an open air concept working space.
This Customer Assistance position offers the potential for an accelerated career progression within our Credit Administration department.
This position focuses on mortgage and PCL debt counseling. This MTG position is full time with hours from 12 to 9 pm Monday-Friday, with occasional Saturdays from 8 am to 1 pm. The Customer Assistance Team at Huntington provides 'Simply the Best' customer service at all times. This is accomplished by partnering with our homeowners in an effort to understand their hardships and provide them with the information they need to make informed decisions about their mortgage loans and personal credit lines.
The Customer Assistance Collector:
Interviews homeowners to determine the extent of their hardship and their ability to pay the loan currently and in the foreseeable future
Councils homeowners on available alternatives to foreclosure to include modifications, short sales, mortgage releases, forbearance, reages and repayment plans
Negotiates appropriate short term payment arrangement or a commitment to seek an alternative to foreclosure with homeowners
Educates homeowners on how to submit an application for assistance, get that application evaluated and, if applicable, how to appeal an application that is denied
Provides homeowners with status updates as it concerns their application for assistance
Where applicable advises homeowners on the circumstances under which their loan can be referred to foreclosure
Works on an automated dialer to make/take phone calls
Consistently meets established individual and departmental goals as it concerns quality and other service level metrics
Complies with all policies and procedures set forth by Huntington
Adheres to Federal Regulatory requirements regarding debt collections
- High school diploma or GED
- 1 year of customer service
Call Center experience
Must have a desire to educate and assist troubled customers
Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
Ability to understand complex processes
Must be able to easily adapt to change and embrace continuous improvement
Must be goal oriented and self-motivated
Must be comfortable using a computer and keyboard
Working knowledge of consumer and collection law
Knowledge of MSP and HOGAN systems helpful
Mercedes-Benz Financial Services is a leading captive automotive financial services provider within Daimler Financial Services, which operates in 40 countries as the global financial services arm of Daimler AG. In the U.S., the corporate headquarters for the Americas Region, we operate under the brands of Mercedes-Benz Financial Services and Daimler Truck Financial. In the Americas Region we also have business operations in Canada, Mexico, Argentina and Brazil.
To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life. To see other programs and benefits we offer, visit our website at www.mbfscareers.com
Collect payments or offer payment solutions on past due accounts in an effort to reduce losses. Work a group of assigned accounts from 60 to 120 days past due, while handling inbound and outbound call volume on Car/Truck accounts. Discuss and recommend work out arrangements for qualifying customers when needed. Be a consultant to our customers while providing them a CustomerONE experience.
Collect delinquent payments from customers via phone pay, Quick Collect and mail, while adhering to regulatory requirements. Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment. Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken. (50%)
When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and address for delinquent customers through authorized means (including, but not limited to the following actions). (30%):
Updating customer demographic information
In depth location of customers via internet resources
Appropriate usage/assignment of vendors (skip trace vendor, repo vendor)
Present recommendations to management regarding the final resolution for
un-collectible accounts. (15%)
Offer feedback and recommendations on processes currently in place and training reference materials. (5%)
1 year of overall work experience preferred. Preferred areas of experience include:
- 1 years of experience
- 1 years of experience
- Customer Service
- 1 years of experience
- 1 year of skip tracing experience preferred
High School Diploma/GED required. Bachelor's Degree preferred
- Problem Solving Skills
Customer service oriented
Call Center Representative
Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.
If you were not re-directed successfully after clicking the "Apply for this job" button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl
Mercedes-Benz Financial Services offers competitive salary commensurate with experience and a full suite of benefits including 401(K) with match, generous vacation and personal time, performance-based bonuses, a Mercedes-Benz car program and more.
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