Collector Job Description Sample
Job Summary – The Collector is responsible for performing account follow-up and resolution of insurance and patient receivables.
Duties (included but not limited to):
Work insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner
Review EOB's, remits and payer correspondence in the course of performing account follow- up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution.
Identify problem accounts and escalate as appropriate
Maintain compliance with pool completion requirements
Maintain required productivity and QA standards
Document in the patient account record to identify actions taken on the account
Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement" and all policies and procedures related to the Collections department.
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
High school diploma or GED required.
Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.
Position Purpose: Perform all activities related to collections
Verify insurance eligibility for services provided
Verify insurance eligibility for all accounts with questionable status or billing addresses
Perform price negotiations and discounts related to collections
Identify patient resources pertaining to reimbursement
Inform patients of financial responsibilities as stated by insurance company
Review and audit accounts from aging reports for missing payments
Collect reimbursement for billed and aged accounts
Process daily correspondence to successfully appeal third-party carriers
Document all pertinent communication with patient, physician, insurance company as it may relate to collection procedures
Submit adjustments to account receivable register
Correct errors, reimbursements for accounts, and resolve billing issues
Education/Experience: High school diploma or equivalent. 2 years of medical billing or collections experience. Strong oral and written communication skills.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Join our team of Nationwide MULTI-FAMILY Collection experts and start a new career!
IQ Data International, DBA RentCollect Global is a wholly owned subsidiary of Assurant, a Fortune 500 company and a member of the S&P 500. We are an established leader in the Asset Recovery Industry where we service property managers across the U.S. exclusively.
Welcome to a different kind of sales and service role, a different kind of company. A common theme amongst our staff "I came for the job, stayed for the career!" As we grow we are on the lookout for new talent, we are committed to recruiting and retaining the very best and we promote from within.
Your investigator, negotiator, motivator and problem solver career starts with two weeks of paid training on State and Federal laws pertaining to collections, how to use our state of the art software application, and innovative ideas and techniques on how to handle resolution disputes. You'll learn how to find assets and their owners through tried and tested skip tracing methods.
We are looking for great talent that has an entrepreneurial mentality, likes to solve problems and has confidence and persistence to work to make this their career! Successful retail salespeople, fast paced call center or customer service agents, business developers in real estate, retail, marketing, or insurance, or banking professionals such as Personal Bankers or Loan Officers are great backgrounds for this role!
Base pay is $2200-$2700 a month and commissions paid monthly. Many employees make $60,000 to $ 70,000 a year and top performers over six figures.
- Business Casual attire and Casual days typically on Fridays!
- High School Diploma or GED
- Must pass American Collectors Association Exam after RCG training
Ability to handle difficult situation and customers
Negotiation Skills- Ability to do basic math
Strong Customer Service Skills
FDCPA FCRA knowledge
Ability to motivate employees and deal with different personalities
Demonstrate ability to react appropriately and diffuse client complaints
Cavco Industries, Inc., was founded in 1965 and is a fast growing publicly traded company that is disrupting the manufactured home industry. Headquartered in Phoenix, Arizona, Cavco is a leading designer and builder of manufactured homes, modular homes, commercial buildings, park model RV's, and vacation cabins. We produce and sell some of the most widely recognized brand names in the industry including
Fleetwood Homes, Palm Harbor Homes, Fairmont Homes, Nationwide Homes, Friendship Homes, Lexington Homes and
Cavco Homes. The company's insurance group, Standard Casualty, offers a wide range of insurance products for manufactured home owners and our finance subsidiary,CountryPlace Mortgage, offers a variety of homebuyer financing options. Our production footprint includes 20 manufactured and modular home factories across the U.S. We conduct business through more than 40 company-owned sales centers in addition to a vast network of independent retailers, community operators, builders and developers in 47 states, 6 Canadian provinces as well as Mexico and Japan.
In recognition of its innovation, quality, customer service, and long term stability, Cavco Industries was awarded the prestigious MHI Manufacturer of the Year Award for 7 consecutive years. We don't settle for the "status quo" and continually strive for excellence.
Our employees are our biggest asset and play an integral role in meeting the needs of our customers. Come be part of a team offering many opportunities to utilize your talents in an atmosphere that supports and encourages you to realize your full potential.
Come share our story and be part of building something amazing!
CountryPlace Mortgage, Ltd., is currently looking for a Collector to work in our Addison, TX office. We are a strong, reliable company contributing to the mortgage industry and communities throughout 36 states. This position will report to the Collection Manager.
What is in it for you?
Excellent base pay and commission
Medical, Dental, Vision, 401k
Paid Holidays and Vacation
Being valued for what you contribute to the team
Provide consistent follow up on delinquent accounts ranging from 11-90 + days delinquent
Outbound and Inbound collection and customer service calls
Provide delinquency "work out" plans with the ultimate goal being to bring the delinquent account current in the fastest, most efficient manner possible
Effectively communicate with customers and management on a daily basis
Analyze and solve problems on a daily basis
Thoroughly work a minimum of 10 to 15 accounts per hour
Some college coursework preferred
Minimum of one year collections experience in the mortgage or auto industries
Working knowledge of Word and Excel
Must work well under pressure to meet monthly goals
Candidate should be energetic, flexible, empathetic, and must have a positive attitude
Strong follow up skills
Must have excellent "people" skills with strong customer service attitude
Excellent written and verbal communications skills
Self starter with a strong work ethic
Must be able to work without supervision and must be self motivated
Ability to integrate rapidly with an existing team
Basic understanding of finance/lending
Must be able to work some nights, weekends, and holidays
Reliability, dependability, and honesty a must
Cavco Industries is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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Responsible for the recovery efforts for consumer installment and commercial loan department accounts. Handles the collection of all consumer installments, checking charge offs, and commercial loan accounts. Performs collection efforts by telephone, letters, and personal contacts with customers at business or residence. Has authority to turn P & L accounts over to collection agency or attorneys. Keep files and follow-up with attorney on all accounts. Works out payment plans to help get past due accounts current. Repossesses collateral when necessary. Provide quality service to customers and employees of MidSouth Bank. Job requires judgment, tact, and perseverance. Works under close supervision.
Primary responsibility is for the coordination of the collection department.
Computes repayment schedules and works out a repayment plan compatible with the customer and the bank.
Writes letter to customer to demand payment of loan balance.
Mails past due notices and letters.
Writes to customers regarding returned checks on loan payments.
Calls or visits customer to determine if repayment plan can be established.
Determines if status of customer's financial position prevents repayment of loan and justifies re-classifying loan as non-revenue producing.
May extend loan payments on past due customers.
Assists all loan officers with accounts they are having difficulty with and try to make personal contact with the customer.
After determining that all collection efforts on an account have been made and the customer has ignored all efforts, makes the decision whether to take legal action or not. If an attorney suit is necessary, has all the paper work prepared and signs all the necessary documents and forwards them to the attorney.
Turn accounts over to attorney when other collection means are exhausted. Meets with attorneys as necessary to adjust or liquidate accounts.
Reviews files of commercial loans in default to determine collateral held by bank.
Initiates collateral liquidation when customer does not repay loan.
Files all forms - consists of preparing and filing of claims as necessary.
Petitions court to transfer title and deeds of collateral to bank.
Maintain charge-off files and attorney account files. Responsible for setting up and maintaining record keeping systems.
Responsible for necessary action on bankruptcy claims.
Compiles the end-of-the-month delinquency reports giving the necessary information to analyze our effectiveness in our collection efforts.
Coordinates maintenance and repairs to property.
Coordinates activities to maintain income flow related to seized assets, such as notifying renters to mail payments to financial institution.
Calls real estate broker to initiate sale of real estate.
Calls auctioneer or liquidation specialist to sell specified property, such as machines, equipment, and inventory at public auction.
Specifies changes to bank records on value of loan.
May testify at legal proceedings.
Has an inherent duty and responsibility to make recommendations to supervisor concerning possible methods to improve department
Has the responsibility to make recommendations to supervisor concerning the budgetary needs of the department.
Responsible to the Senior Lending Officer for the fulfillment, responsibilities, and authority and for their proper interpretation.
Will have extensive contact with customers and the public, and is to conduct relationships in a manner that will enhance the overall marketing effort of the bank.
Will be called upon from time to time to participate with community organizations and in community projects.
Ability offer excellent customer service to internal and external clients
- 1-2 years prior collections experience required
Physical:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit and walk. The employee frequently is required use hands to finger, handle, or feel; and reach with hands and arms. The employee is required to talk and hear. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and distance vision
Under the direction of the Corporate Collections Manager, the Collector is responsible for building relationships with customers, contacting them in regards to delinquent payments and working with customers to make payments in a timely manner. Also responsible for adhering to established policy regarding the communication of past due amounts to customers, assisting customers in resolving disputed amounts and communicating regularly with customer service, order entry, the sales force and the collection team.
Understand and adhere to the policies and procedures outlined in the employee manual
Understand and support the Corporate Mission Statement, Values, Vision, and Operating Principles
Adhere to mandatory daily stretch, safety requirements.
Meet attendance standards.
Practice and sustain Lean Manufacturing and 6S procedures.
Treat others with respect.
Accept responsibility for own actions.
Meet production standards.
Make Phone calls on high volume, small and high dollar customer accounts.
Negotiate challenging customer accounts to work out payment plans.
Reprint customer invoices, credit memos, and statements.
Release customer accounts to authorize production and shipment of orders.
Generate and send customer demand for payment letters.
Adhere to established policy regarding the communication of past due amounts to customers.
Adhere to established policy regarding holding orders for customers with past due balance.
Generate an aged Accounts Receivable subsidiary monthly, at a minimum.
Assist customers in resolving disputed amounts including short pays and credits
Communicate regularly with customer service, order entry, the sales force and credit staff.
Assist other collectors during their absence.
Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Strong interpersonal and communication skills, both written and verbal
Knowledge of Microsoft Word, Excel and Outlook
Manage multiple tasks in an organized manner
WS Packaging Group Inc. is an Equal Opportunity, Affirmative Action employer. Minorities, females, protected veterans and individuals with disabilities are encouraged to apply.
EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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If you need special assistance or an accommodation in applying for employment at WS Packaging Group Inc.,
please contact our Human Resources department at 920-866-6375 or email us at firstname.lastname@example.org.
WS Packaging Group, Inc. is proud to be an Affirmative Action / Equal Opportunity Employer. For more information please read our
Equal Employment Opportunity and Affirmative Action Statement of Policy and the EEOC's Equal Employment Opportunity is THE LAW poster.
The Collector is responsible for collections and follow-up of all past-due consumer, line of credit, installment and mortgage loans.
Maintenance and collection of delinquent installment, line of credit and mortgage accounts
High volume of customer contact via telephone and correspondence in efforts to collect on delinquent accounts
Responsible for coordinating the physical repossession of the collateral
Floor plan audits on inventory inspections of car dealership or other retail establishments
Prepare monthly charge-off-recommendations based on non-performing loans and submit to management for review and approval of action plan
Perform other tasks within department as assigned by management
High school diploma or equivalent required
Prior working experience in collections highly desired
Knowledge of legal documents that relate to loan documentation, collateral, bankruptcy proceedings is a plus
Proficiency in Microsoft Office Products required
Basic accounting skills is highly desired
Strong written and verbal communication skills required
Strong multi-tasking and organizational skills required
Demonstrated ability to work under pressure and difficult situations
Ability to travel within regional area up to 10%
Customer relationship focused
Adaptable and flexible
OverviewWith over 175 years of experience, United Bank is one of the region's premier banks with locations in West Virginia, Virginia, Washington, DC, Maryland, Ohio, and Pennsylvania. A subsidiary of United Bankshares, Inc., with dual headquarters in Washington, DC and Charleston, WV, we are a full service financial institution with over $19 billion in assets. At United Bank, our people are our greatest asset. Our company is a perfect fit for hard-working, driven individuals as we provide a culture that is entrepreneurial, efficient, relationship-based and service-oriented. United is proud of our record of growth and our commitment to service - not only to our customers, but also to the communities in which we live and work. United encourages our employees to become involved in the community and in professional activities, and we provide continued training and other support to help all employees achieve their full potential.
The primary purpose of this position is to assist Northwest Credit Union in living out our vision to be the lifetime financial partner for our member-owners. To achieve this goal, the position must deliver the highest quality service to internal and external members. A key component of service to our external members is to identify their financial needs and recommend an appropriate Northwest Credit Union solution.
Ideal candidate will be Bilingual (Spanish and English)
MUST BE AVAILABLE TO WORK WITHIN THE FOLLOWING DAYS AND TIMES:
- Monday through Friday 10:30am to 7:00pm
- 1 Saturday per month 9:00am to 1:00pm
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Analyzes reports of loans 30 or more days delinquent as well as holds and restrictions
Researches accounts for errors and takes step to rectify said errors
Performs all collection efforts such as telephone contact, email contact and written correspondence and maintains detailed notes in account documentation
Maintains an active and continuing dialogue with members on all matters related to their past due account and missing collateral
Gathers data and prepares reports to be reviewed by the Executive Staff on loans to be charged off
Assists co-workers and other departments when necessary (e.g. for returned checks and disputed Credit Bureau reports, preparation of information for the Repossession Specialist to repossess vehicles
Is responsible for analyzing and correcting credit disputes errors from the Credit Bureaus and members
The Collectors have additional clerical support responsibilities as directed by the Collection Manager
Collectors must have working knowledge in locating delinquent members. Utilizes tools such as credit reports, internet, and image system in analyzing/researching information
Remains cognizant of and adheres to NWFCU policies and procedures, and regulations pertaining to the Bank Secrecy Act (BSA)
Ideal candidate will be Bilingual (Spanish and English)
MUST BE AVAILABLE TO WORK WITHIN THE FOLLOWING DAYS AND TIMES:
Monday through Friday 10:30am to 7:00pm
1 Saturday per month 9:00am to 1:00pm
EDUCATION and EXPERIENCE:
High School Diploma and 1-3 years' experience in a credit union or financial services setting
Working knowledge of credit union policies and procedures
Good writing and verbal communications skills
Working knowledge of the NWFCU organization; teller training and an MSR background preferred
Experience handling collection situations according to applicable laws and policies
Must be willing to gain knowledge of the laws relating to Collection and Credit Bureau procedures
Must have an understanding of legal requirements affecting collection cases
Must be willing to attend classes/seminars for bankruptcy basics, skip-tracing and financial counseling
Windows, Microsoft Word, Outlook, Excel and use of the Internet such as, Internet Explorer, and searching websites for skip-tracing, credit dispute resolution
Must become proficient in Akcelerant, Synergy and Springboard
Must have knowledge of use of a fax machine, copier and scanner
Typical office space provided where noise is moderate
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an
Schools is seeking a Collector at our Headquarters location (1485 Response Road). The Collector will be responsible for contacting members with delinquent loans to make arrangements for repayment of the obligation. Assists in the tracing and collection of delinquent accounts.
Essential duties and responsibilities:
Collects on all past due loans, Visas, and negative share accounts to the point of charge off. Collects on over limit Visas.
Counsels delinquent members and suggests alternative and appropriate methods of bringing accounts up to date. Document each activity relative to the members account. All verbal as well as non-verbal communications should be noted in collection system.
Monitors and collects on charged off special accounts in repayment. Make recommendations to Collection Manager on non-collectible accounts to be charged off.
Researches member accounts for possible posting errors and determines through research when members became past due.
Assigns collateral for repossession, charges off accounts and assigns to credit union attorney or outside collection agency under the approval of Collection Manager. Handles repossession on all collateral loans. Acts on Notice of stored vehicles, notice of pending lien sale for vehicles, abandon vehicle notice, and impounds of vehicle driver by unlicensed driver.
Responsible for understanding, adhering to, and complying with Bank Secrecy Act requirements and the Credit Unions Bank Secrecy Act policies and procedures.
Responsible for reporting suspicious activity to the proper authority in accordance with the Credit Unions Bank Secrecy Act and Anti-Money Laundering policies and procedures.
Skills and Experience include the following:
High school diploma or general education degree (GED), business courses preferred and some college level courses, or equivalent work experience.
Minimum one-year experience with a financial institution with specialized training in Collections preferred.
Excellent written and verbal communication skills required and knowledge of bookkeeping and general ledger accounting preferred.
Knowledge of Credit Union policies and procedures preferred.
Schools offers an excellent compensation and benefits package including health, LTD, Life and AD&D, 401(k) plan, FSAs, & free or discounted banking services.
Are you passionate about finding creative solutions to complex problems? Do you have previous experience in risk management with a focus on the customer experience? If so, our Collections position may be the right place for you to leverage your expertise. The Collector role partners with our members to help them navigate their financial challenges and to find a common solution. Qualified candidates will have 1 year of experience in collections or customer service. As well, having a basic understanding of loan calculations and financial regulations will help you succeed. Are you the collector we are looking for?
Here's what you can expect from the job and what you need to be successful:
- Make outbound collection attempts (on financial products like auto loans, visa cards, mortgages, etc.) by phone and
mail according to department standards
Accept inbound calls/emails and returning phone calls and emails in a timely manner
Explain or resolve defaults and delinquencies with members' accounts
Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members
Review accounts for action such as repossession, foreclosure, legal filing, closure, suspension and charge off
Review accounts for workout arrangements such as extensions, interest only payments, forbearance and partial
- Transact routine financial business or refer to the appropriate team member
Minimum 1-3 years' previous collections, sales or customer service experience; Financial industry experience preferred
Thorough understanding of loan contracts and state laws relating to collections
Experience collecting multiple product types (auto, credit card, mortgage or unsecured)
Demonstrated negotiation skills
Knowledge of financial regulations including FDCPA, Reg Z, FACTA, FCRA and SCRA
Basic understanding of loan calculations including APR, amortization schedules, simple interest calculations
Location: Beaverton, OR 97006
Schedule: Monday - Friday 8am-6pm with rotating Saturday
First Tech is not currently offering Visa sponsorship or transfers
I acknowledge that if hired by the company, employment is on an at-will basis. This means the company is free to terminate my employment at any time, with or without cause or advance notice. Similarly, I am free to terminate my employment with the company at any time for any reason. I agree to conform to the rules and regulations of the company, and I understand that the company has complete discretion to modify such rules and regulations at any time, except that it will not modify its policy of employment at-will.
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