Columbia Station Job Description Sample
Relationship Banker - Cleveland West Area, OH
Relationship Banker - Cleveland West Area, OH
Req #: 180119754
Job Category: Branch Banking
At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting edge financial technology you'll be front and center representing our brand, and providing superior customer service, to offer our customers the best solutions for their financial needs. If you are passionate about people, helping to improve the lives of our customers through financial solutions, education and advice, and want to join an exemplary team, then join us at JP Morgan Chase.
Do you have a passion for helping customers, building relationships and delivering extraordinary customer service? We are looking for energetic, enthusiastic people to be the face of Chase to our retail branch customers.
From a personal standpoint, you will also have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in our Branch Banking team, you'll take a lead role in delivering an outstanding experience to Chase customers. You'll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs. You'll contribute to the success of the branch by:
Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs and tailor product and service recommendations
Making lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
Partnering with Specialists (Financial Advisors, Mortgage Bankers and Business Relationship Managers), to connect customers to experts who can help them with specialized financial needs
Adhering to policies, procedures and regulatory banking requirements
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.
Delivers exceptional customer experience by acting with a customer first attitude
Demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationships
Exudes confidence with clients when sharing product knowledge and solutions
Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs
Strong desire and ability to influence, educate and connect customers to technology
Possesses drive, initiative and knowledge to provide financial options for customers using a consultative approach
Ability to learn products, services and procedures quickly and accurately; delivers solutions that make our One Chase products work together
Operates within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training
Professional, thorough and organized with strong follow-up skills
Excellent interpersonal communication skills
Engage and partner with team members and other LOBs to offer most appropriate products
At least one year experience in:
Retail banking sales, or
Financial services sales, or
Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
College degree or military equivalent strongly preferred; High school degree, GED or foreign equivalent required
Beginning Oct. 1,2018 if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required - or must be successfully completed within 120 days of starting in role
Ability to work branch hours, including weekends and some evenings
Compliance with Dodd Frank/Truth in Lending Act*
Front Desk Security- Part-Time
MCPc, headquartered in Cleveland, Ohio, is a privately-owned, multi-faceted endpoint management company that reaches customers throughout the United States. In 2019, our ambition is to extend our range to Great Britain and parts of Europe. Our global scope is enabled through strategic, international partnerships that reflect our own status as among the top one percent of companies of our kind in the world.
Unlike many businesses, MCPc resists defining the "size" of our optimal customer and instead focuses on the value a client places on securing its data and the devices information lives on. Being at the forefront of technology for over 50 years allowed us to foresee how the end-point would become an entry-point for cyber-attack on data and that every company, regardless of size, would be vulnerable.
That is why, even before "cyber" became a buzzword, we began building a "chain-of-custody" approach to protecting data and devices on a scalable model that serves small-to-midsize-to-enterprise-size organizations. Today, with the proliferation of cyberattacks, our approach sets us apart. We have become a recognized industry leader for helping organizations mitigate risk, manage compliance and, as a consequence, optimize the total cost of ownership of their technology.
To maintain our valued position, we not only invest in employee training and advanced facilities but also in talent development. We recognize the consequences that short- and long-term shortages in cyber defense experts mean to our business and to our customers. It is no different than a country that spots the barbarian at its gates but does nothing to support an army capable of defending them. For us, this investment, like our company, is also multi-faceted. It means investing in education, in youth, in job growth, in conferences, in sustainability, and in economic development on the whole.
The Front Desk Security Specialist will provide guest management in a professional manner, while assisting in maintaining the security posture for the assigned facility(ies). The Front Desk Specialist will assist in ensuring guests have a positive experience and understand the security requirements as a visitor or contractor.
Guest Management: Greet each guest having them sign-in and assign the appropriate badge. Notifying the host that their guest(s) have arrived and review the security requirements for the guest. Collect and file sign-in sheets for reference and audit.
Badge Management: Create new badges for New Hires and Employees that need their badge replaced. Track badges to make sure all badges are accounted for and if a badge needs to be deactivated or replaced.
Complete walk throughs of the facility to check that door readers/strikes are operating correctly and if there are security concerns document per security processes and procedures.
Review documentation and assist with edits to keep policies, procedures, and other documents current.
Print documents and prepare binders as needed for customer and regulatory reviews.
Strong organizational skills
Customer service oriented
High school diploma or equivalent required
Summer Day Camp Counselor - Ymca Of Greater Cleveland Summer Camp @ Muraski Elementary School (Strongsville)
The YMCA of Greater Cleveland is a community based, charitable organization that embraces collaboration to build strong kids, strong families and strong communities. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community.
Position: Day Camp Counselor
Pay Rate: $8.55
Site Location: Muraski Elementary School - Strongsville, Ohio
Description The YMCA of Greater Cleveland is seeking a Summer Day Camp Counselor who will provide direct supervision of a group of children in a seasonal day camp. This role will also create positive, nurturing relationships with children, while building cooperative relationships with parents/caregivers, promote and support the potential of all youth in programs and facilitate peer-to-peer connections as part of the overall camp experience.
Maintain safety of children at all time through appropriately supervising program participants at all times while maintaining YMCA and state licensing staff to child ratios, providing aid when needed, and ensuring daily cleaning and maintenance of facility.
Assists in implementing age-appropriate techniques relative to the behavior management of children.
Plans and implements program activities that are culturally relevant, developmentally appropriate and consistent with YMCA values.
Adheres to program standards including safety and cleanliness standards.
Attends staff meetings and trainings.
Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergencies.
Cultivates positive relationships and maintains effective communication with parents, children and other staff. Models relationship-building skills in all interactions.
Performs other duties as assigned.
High school graduate or equivalent; one year or more of college preferred.
Previous experience working with children preferably in a day camp setting
Experience preferred in one or more of the following areas: outdoor living, archery, boating, camping, songs/music, skits, sports, aquatics, recreational games, etc...
At least 18 years of age (The age minimum may be higher depending on state law and YMCA policies.)
CPR, First Aid, AED certifications and Child Abuse Prevention training within 30 days of hire date.
Previous experience with diverse populations preferred.
About YMCA of Greater Cleveland: At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. That's why we offer an exceptional package that includes:
A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.
Patient Service Specialist
Provides a comprehensive, proactive, and "Patients First" experience for our patients and visitors. Demonstrates outstanding customer service skills and uses evolving technology to manage a wide range of patient requests including appointment scheduling, patient registration, way-finding, answering general questions and meeting needs. Always represents Cleveland Clinic in a professional, caring and helpful manner. Ensures stellar and efficient patient experience while reducing financial loss and ensuring compliance.
This is for our call center at Strongsville Family Health Center.
Full-time hours: Monday-Friday 9am-6pm
Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patient's visit is an outstanding experience. Proactively assists patients to minimize patient issues.
Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors included in Cleveland Clinic's START with Heart model.
Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery.
Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience.
Facilitates billing functions, accurately meeting compliance and organizational quality and productivity standards.
Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information.
Encourages patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training.
Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers.
Recruits, enrolls, and educates patients on MyChart and Appointment Pass impacting utilization rates and enhancing the patient experience.
Processes the workflow for the day.
Supports and participates in process improvement efforts.
Performs telephone triage.
Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone.
Generates staff provider reschedules.
Relays staff messaging.
Performs screening and scheduling of interpreter services.
Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff.
Supports and adheres to compliance policies and procedures.
May participate on committees and have a role in other Institute initiatives.
May participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.
Other duties as assigned.
- High School Diploma or GED required.
- None required.
Complexity of Work:
Ability to perform basic math sufficient to process insurance co-pays.
Working knowledge of PC window applications sufficient to input and retrieve data.
Ability to partner with others as needed to trouble shoot and resolve general technology issues
Must be able to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills.
Knowledge of medical terminology preferred.
A desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients, their families and visitors.
Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce.
High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
Interest in learning new technology and troubling shooting to resolve minor technical issues.
Easily adapts to changing technology, policies, procedures and processes.
Demonstrated interest in process improvement or adopting new processes and or technology.
Demonstrated ability to understand and interpret medical insurance information.
Critical thinking, decisive judgment, and ability to work independently with minimal supervision in an often hectic environment.
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.
Demonstrated ability to switch from one task to another successfully in a fast-paced, ever changing environment.
Minimum two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience.
Demonstrated experience in providing exceptional customer services and conflict resolution.
Associate's Degree may substitute for one year of experience.
Bachelor's Degree may substitute for the experience requirement.
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast-paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic's Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities
Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area.
They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.
They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services.
Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills.
They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, Customer Service Representative, Door Monitor Associate and Associate Coordinator.
- * Extremely generous upfront Commissions average $400 to $1200 per account
- * Management and other opportunities are encouraged and available.
- * Residuals LIFETIME FROM DAY ONE with no quotas paid out at 50%
- * First year expected income is between $85,000 & $100000
- * Comprehensive training and sales support.
- * Reliable transportation with a Valid Driver's License
- * Basic Computer skills and access to a Computer, laptop, or tablet.
- * Strong Sales experience is a must, with a proven record of closing Sales
- * A strong focus on exceeding Customer Expectations
- * Strong written and verbal communication skills
- * Self-motivated and results driven
- * Time management skills with the ability to work independently
Management Training Program (Deming Project)
This Management Development Program provides an opportunity to introduce recent college gradates to the auto supplier industry. Program assignment is three years with rotating assignments to different plants within the US, with transition to permanent positions consistent with employee's career interests and needs of Shiloh.
Current focus is on the following three (3) areas:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provides recent college graduates with a range of rotational, developmental job assignments including materials management, production control, and finance during their first three years with Shiloh.
Opportunity to work as a member of the implementation team transitioning Shiloh's North America manufacturing facilities from their current ERP systems to Plex Manufacturing (Project Deming), developing a thorough knowledge of day-to-day operations in manufacturing facilities, learning operations best practices and project launch techniques.
Work with identified "Plant Champions" to help supplement work load during Deming implementation,
Ability to travel to Shiloh facilities in the US with the first rotation at the Alma, Michigan facility
Rotate to Shiloh facilities one month prior to the Deming launch at that location
This position has no direct supervisory responsibilities.
Education and/or Experience
Recent college graduate with an interest in manufacturing; Operations management, materials management, industrial engineering, finance, or related discipline. Internship experience is a plus.
The Management Trainee will rotate approximately every 4-6 months to a manufacturing location to support the Deming implementation along with the team.
Skills and Abilities
A bias towards curiosity and creativity
Team player with strong communication and interpersonal skills
Problem Solving skills
Possess initiative, courage, and openness to embrace change
Willingness to learn from others
Certificates, Licenses, and Registrations
While performing the duties of this job, the employee may be required to stand, sit, climb balance, walk, bend, etc.
This position will perform work in a plant and office environment with unrestricted movement.
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
This job description will be reviewed periodically as duties and responsibilities change with business necessity.
Apprentice - Tool & Die
The selected incumbent(s) will participate in Shiloh's Apprenticeship Program for Tool & Die. The Program will provide over 8000 hours of learning through a combination of on-the-job training and classroom sessions at an approved school. The incumbent will also be assigned to an experienced Tool and Die professional who will provide hands-on training and oversee completion of assignments.
Participation in the program will begin immediately upon hire. Attendance at courses through an approved school is anticipated to begin in the next available time period, following hire date.
Participation in the program may be for up to five (5) years, depending on availability of the required classroom sessions. Participation may also require working weekends and/or periodic shift changes to complete and/or maximize learning.
Essential Job Duties and
Assist the Tool & Die area with a variety of activities in support of the manufacturing processes, including but not limited to –
Analyze specifications, lays out metal stock, sets up and operates machines tools, and fits and assembles parts to fabricate and repair metalworking dies, cutting tools, jigs and fixtures, gauges and machinists hand tools.
Study specifications such as blueprints, sketches, models or descriptions, and visualizes product to determine materials required and machines to be used to fabricate parts.
Compute dimensions, plans layout and determines assembly method and sequence of operations.
Measure, mark and scribe metal stock for machining.
Set up and operate machine tools such as lathes, milling machines and grinders to machine parts and verifies conformance of machined parts to specifications.
Lift machined parts and positions and secures parts on surface plate or work table.
Smooth flat and contoured surfaces, fits and assembles parts together.
Verify dimensions, alignments and clearances, as well as, heat treats tools or parts.
Develop specifications from general descriptions for specialty tools details.
Complete preventive maintenance work assignments including the use of work orders.
Use forklift and crane to transport various tool sizes – training and certification will be required within the first 30-days of indoctrination into the Apprenticeship Program.
Complete tooling changeovers as assigned by Lead person/Supervisor.
To qualify for participation in the Apprenticeship Program, incumbents must meet the following requirements -
Must have High School Diploma, GED or equivalent.
Must be familiar with blanking, welding and/or stamping systems and products.
Must be familiar with Quality and Safety processes and systems (e.g. lockout/tagout, etc.)
Must be willing and able to meet the requirements of the Apprenticeship Program, including attendance at classroom sessions, varying shift schedules if/when required, scheduled work hours, etc.
Completion of education following high school is preferred, e.g. Associates Degree, trade school course and/or certifications, related training, etc.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; and reach with hands and arms. The employee frequently is required to walk, climb or balance, and talk or hear. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to vibration. The employee is occasionally exposed to fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually loud.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. This job description will be reviewed periodically as duties and responsibilities change with business necessity. All job functions are subject to modification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. This job description will be reviewed periodically as duties and responsibilities change with business necessity. All job functions are subject to modification.
Shift Supervisor Management Trainee
The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.
Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Work effectively with store management and store crews
Supervise the store's crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints
Promote CVS customer service culture. (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Maintain customer/patient confidentiality
Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.
Experience in retail
High school diploma or equivalent required
It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace.
We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT.
We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or email@example.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
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