Commercial Instructor Supervisor Job Description Sample
Adjunct Commercial Truck Driving Instructor - Jackson Campus
-- Minimum ----
A minimum of three years recent full-time commercial truck driving experience
Current and valid Class "A" Commercial Driver's license
A violation-free MVR driving record over the last three years
-- Preferred ---
A Diploma in Commercial Truck Driving or related field
Teaching experience as a commercial truck driving instructor
Excellent human relations skills
Experience using computers and office related software
Experience as a Third Party Examiner
Experience teaching in a post-secondary environment
Experience teaching via online instruction
Fluency in Spanish
- High School Diploma or GED
- Certificate of completion from a CTD training program AND a minimum of one year over-the-road experience
Teaching day and/or evening classes at Jackson Campus and having the flexibility to adjust schedule
Send cover letter, resume and official transcript via email to: firstname.lastname@example.org
NOTE: A BACKGROUND CHECK IS PART OF THE SELECTION PROCESS. This is a part-time, non-benefit eligible position. Please contact Human Resources at 770-533-6903 or or email to: email@example.com, if any assistance is needed in the application process.
Photographic Tech / Commercial Photography: Adjunct / Substitute Instructor Pool (College Credit)
NOTE: The San Diego Community College District accepts applications for adjunct (part-time/substitute) positions for our three college campuses (City, Mesa, Miramar) and various continuing education centers on a continuous basis.
However, it does not necessarily imply there are immediate openings. If you meet the required minimum qualifications, your application will be included in the adjunct pool for possible assignments in the fall, spring, and/or summer semesters of the academic year. Hiring departments utilize the adjunct pool when there is a need and will contact you directly should you possess the qualifications they are seeking. Applications are purged approximately one year from submittal, at which time you will receive an automated e-mail notice to re-apply if you wish to remain in the pool.
Part-time/temporary faculty positions offer flexible hours and the opportunity to assist a diverse group of adult students in achieving their educational goals. As one of the largest community college districts in southern California, we offer a wide range of opportunities in transfer, general education, vocational and occupational programs. These part-time positions are as-needed and applicants should live within commuting distance to San Diego.
Assignments may include a combination of day, evening, weekend, and/or off-campus classes.
Instructor – Adjunct - Commercial Driver License
MINIMUM JOB REQUIREMENTS:
High school diploma required
At least 5 years of CDL-A class driving experience, either over the road (OTR) or delivery
Must possess a Valid CDL Class A license for at least 5 years
No violations and no moving violations in last 36 months
DUTIES AND RESPONSIBILITIES:
Delivers the syllabus for the CDL course assigned based on ACICS and department criteria. The syllabus is to include learning objectives expressed in behavioral terms.
Distributes the syllabus to students at the first scheduled class session.
Teaches the depth and scope of class materials as outlined in the syllabus and catalog and relates the instruction to careers and employer expectations.
Prepare and grades examinations based upon course objectives and published exam schedule and returns all assignments in a timely manner.
Implements evaluation for outcomes assessment, and achieves established results while maintaining college standards of student satisfaction.
Works creatively in all classes taught to discourage student withdrawal and maintain satisfactory retention.
Begin and end each class at the designated times, providing a full period of instruction.
Leaves the classroom or training yard clean, organized, and ready for the next user.
Submits, at the designated time, final grades for all students on the class roster.
Accurately maintains attendance records in accordance with the Attendance Policy, submits class roster daily, maintains a separate record of attendance and grades that is clearly labeled and turned in at the end of the term.
Calls all students who are absent and submits written reports of pertinent information to the Program Director.
Attends faculty meetings, in-service meetings, graduation and other college events as required by the College.
Dresses professionally in accordance with the CDL faculty dress code.
Performs miscellaneous job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Ability to evaluate and implement curriculum, testing, and/or teaching methodologies.
Ability to work with administrators on procedural decisions and judgments based on sensitive, confidential issues.
Ability to work effectively with diverse populations.
Ability to communicate effectively, both orally and in writing.
Knowledge of CDL permitting and driver qualification requirements.
Teaching and facilitation skills.
Ability to teach and control the behavior of students.
Knowledge of academic and/or vocational education curricula.
Knowledge of and ability to apply current education methods and techniques.
Ability to read, write and speak the English language.
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Cont. Ed. Commercial Driver's License Instructor
Job Responsibilities Benefits Supplemental QuestionsAdditional
The Coordinator will provide leadership in meeting the major goals of the Truck Driver Training Program including, but not limited to the following:
1.Develop the program and making it the region's premier training program as well as the program of choice for the trucking industry, and
2.Initiate the program accreditation process with a national accreditation or certification agency.
Minimum and Additional
Must hold valid Class A CDL. 3 years of experience behind the wheel. Must be able to provide verifiable proof of a minimum of 100,000 miles of over-the-road driving experience.
Unofficial High School/college transcripts and/or proof of certifications are required and must be attached to the online application. Unofficial college transcripts may be attached to the online application or submitted via fax (855-825-3293), email (HR@tcl.edu) or mail (TCL, Human Resources, P.O. Box 1288, Beaufort, SC 29901). All requested information must be received before the candidate's application will be reviewed.
Prior teaching experience
Additional Comments:Technical College of the Lowcountry is a public two-year technical college serving four counties in the southern coastal region of South Carolina. The main campus is located in Beaufort in the South Carolina Lowcountry on the coast between the historic cities of Savannah and Charleston and adjacent to the resort area of Hilton Head Island.
If special accommodations or assistance will be needed during the application or interviewing process, please contact the Human Resources Director, Sona Lyttle, 843-525-8248, Building 3, Room 104.
EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION/ADA/ VETERAN EMPLOYER.
Instructor In Commercial Music Part-Time Pool
Instructor in Commercial Music Part-Time Pool
Ventura County Community College District
Number Openings: (At time of posting)
Length of Work Year:
8/4/2018 11:55 PM Pacific
see job description
3/19/2018 Application Deadline:
8/4/2018 11:55 PM Pacific Employment Type:
Part Time Length of Work Year:
8 months Salary:
see job description Number Openings: (At time of posting)
Not Specified Contact: Michael Arnoldus Email: firstname.lastname@example.org Phone: 805-652-5500
Job Description / Essential Elements: Print
Instructor in Commercial Music Part-Time Pool
Ventura County Community College District
Job Type: Part-Time Faculty
Job Number: 0157
Location: Districtwide (Ventura County CA), CA
This is a continuous open pool to fill part-time instructor positions at Moorpark College for the Summer 2018, Fall 2018, and Spring 2019 semesters. Possible teaching assignments within Commercial Music include Music Technology, Electronic Music, Songwriting, Music Business, and Film Scoring.
Initial teaching assignments will be determined based on the applicant's music industry experience and qualifications. If you have applied to previous pools in this discipline, you will need to apply to this pool to continue to be considered.
Under the general direction of a dean, an Instructor (Non-Contract/Temporary) provides comprehensive classroom instruction to students from diverse backgrounds for the purpose of facilitating the attainment of their academic or vocational objectives. In accordance with the provisions of Education Code sections 87482.5, Instructors (Non-Contract/Temporary) may be employed up to 67% of a full-time assignment.
Provide academic instruction to students through lecture, lab, or performance courses; assess and develop cognitive abilities, communication skills, and higher order thinking skills among students through appropriate assignments and activities in one-on-one, classroom, and distance mediated instructional settings. E
Advise and instruct students regarding programs of study, other institutions of higher education, lifelong learning resources, and effective study skills; refer students to support services, programs, resources, and other professionals as appropriate. E
Observe and evaluate student performance in meeting course objectives and student learning outcomes through assignments, projects, discussions, and examinations; provide feedback in a timely manner to student inquiries in class, online, or during established consultation office hours. E
Plan and organize instruction according to approved course outlines and student learning outcomes to maximize student learning in alignment with department, college, and district goals; implement the student performance objectives as listed on the official course outline of record. E
Maintain current, accurate records of course enrollment, attendance, student academic progress, course curriculum, and student learning outcomes; prepare and submit data and reports related to course and student progress in a timely manner. E
Evaluate and select instructional materials such as textbooks, manuals, software, and tools in collaboration, as appropriate, with discipline faculty; order instructional materials according to campus bookstore procedure to ensure timely delivery. E
Revise and update course content and materials of instruction in accordance with new theory, application, and industry developments within the discipline or area of specialization. E
Update syllabi; collaborate with discipline faculty on a regular basis to assess and revise measurable student performance indicators for each course. E
May participate in curriculum and program development; may provide input into the development of student learning outcomes.
May attend and participate on committees and in department, division, campus, and district meetings.
May participate in articulation and matriculation related activities.
May provide work direction to others.
Perform related duties as assigned.
E = Essential duties
Candidates must possess the minimum qualifications for the discipline as approved by the California Community Colleges Board of Governors and defined in the Minimum Qualifications for Faculty and Administrators in California Community Colleges handbook. The minimum qualifications for this discipline are as follows:
Any bachelor's degree or higher and two years of professional experience;
Any associate degree and six years of professional experience.
Professional experience is required when the applicant possesses a master's degree. The professional experience required must be directly related to the faculty member's teaching assignment;
possession of an appropriate California Community College Credential.
All coursework must be from a recognized accredited college or university.
- APPLICANTS WHO DO NOT MEET THE ABOVE-STATED MINIMUM QUALIFICATIONS MUST COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE FOR EQUIVALENCY IN ORDER TO BE CONSIDERED ON THE BASIS OF POSSESSING EQUIVALENT QUALIFICATIONS (EQUIVALENCY). The Supplemental Questionnaire for Equivalency is available on our website at http://www.vcccd.edu/sites/default/files/files/departments/human-resources/supplemental_questionnaire_for_equivalency_03.05.15.pdf https://get.adobe.com/reader/. When completing the form, be sure to explain in detail how your qualifications are equivalent to the required minimum qualifications.
If the title of your degree as stated on your transcripts does not exactly match one of the degree titles listed in the minimum qualifications, you must complete the Supplemental Questionnaire for Equivalency. Do not assume that you do not need to submit a Supplemental Questionnaire for Equivalency because your degree is similar to a degree stated in the minimum qualifications.
DEGREE TITLES THAT ARE NOT AN EXACT MATCH WILL NOT BE CONSIDERED OUTSIDE OF THE EQUIVALENCY PROCESS.
For further details regarding equivalency and the criteria by which equivalency may be granted, please click on the following link: http://www.boarddocs.com/ca/vcccd/Board.nsf/goto?open&id=83LDBP0DD9E5.
Part-time classroom faculty are paid between $1,561 and $2,653 per semester per .1 load. Placement on the salary schedule is based on education and experience. Faculty may be assigned any combination of lecture, lab or lecture/lab classes. Following is an example of a 3 unit class:
3 hour per week lecture = .2 load
3 hour per week lecture/lab = .15 load
3 hour per week lab = .1333 load (Except for those listed on Appendix F of the VCCCD/AFT Contract calculated at 75% of regular load.)
Part-time classroom faculty receive between $1,561 and $2,262 starting pay per semester per 10% load. Part-time faculty salaries are governed by the collective bargaining agreement between the VENTURA COUNTY FEDERATION OF COLLEGE TEACHERS, AFT, LOCAL 1828, AFL-CIO and the VENTURA COUNTY COMMUNITY COLLEGE DISTRICT. To review the contract, go to: http://www.vcccd.edu/departments/human_resources/contracts.shtml.
Please be aware that we will require verification of all part-time teaching experience for which you wish to receive credit toward placement on the salary schedule. You will have 30 days to provide verification upon receipt of the offer of employment. Verification must come from the human resources department and state the percentage of full-time-equivalent assignment you worked during the specified time period.
For more information about how salaries are determined for part-time faculty assignments, please click on the following link: http://www.vcccd.edu/sites/default/files/files/departments/human-resources/part-time_faculty_salary_explanation_version_7.pdf https://get.adobe.com/reader/.
All applicants, including previous and current VCCCD employees, must submit the following materials in order for their application to be considered. Failure to submit all required materials will result in disqualification.
Letter of Application: The letter of application must contain the following pieces of information: A) include the date, your name, and the position and locations for which you are applying, B) address your sensitivity to and understanding of the diverse academic, social, economic, cultural, disability, and ethnic backgrounds of community college students, and C) provide the screening committee with an understanding of how you will contribute as a fully participating member of the VCCCD community.
Completed Application for Academic Employment
Letters of recommendation (recommended but not required)
Supplemental Questionnaire for Equivalency, if applicable (see minimum qualifications above)
Complete official or unofficial college/university transcripts demonstrating attainment of minimum qualifications. Transcripts must show the degree title and the date the degree was conferred or the degree will not be considered for the purpose of determining if you meet minimum qualifications.
Diplomas will not be accepted in lieu of transcripts. If the qualifying degree has yet to be conferred and you expect to have the degree before you begin employment, you must submit transcripts that state the title of the degree you are working toward obtaining and indicate the anticipated completion date in your response to the associated supplemental question provided during the application process. An official copy of your transcripts will be required upon being hired. Instructors will not be allowed to start working until official transcripts have been received.
NOTE: If you have completed coursework at a foreign institution that is not recognized as accredited by the Council for Higher Education Accreditation (CHEA) or the U.S.
Department of Education, you must include a full evaluation of the foreign transcript with your application materials if you wish for us to consider the coursework. To search for institutions that are recognized as accredited by CHEA or the U.S.
Department of Education, visit http://www.chea.org/4dcgi/chea/search/index.html?MenuKey=main or http://ope.ed.gov/accreditation/search.aspx. For a list of VCCCD-recognized organizations providing transcript evaluation services, visit http://www.naces.org/members.htm.
A screening committee will review and screen all applications and associated materials. The candidates deemed most qualified for the position will be invited to an interview.
When completing the application and the supplemental questions, it is important to outline in detail your education, training (classes, seminars, workshops), and experience. You will be evaluated based upon the information provided.
Individuals with disabilities requiring reasonable accommodation in the selection process must inform the Ventura County Community College District Human Resources Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodations should document this request including an explanation as to the type and extent of accommodation needed to participate in the selection process.
To apply, please visit http://apptrkr.com/1187875
Requirements for Applying
Requirements for Applying
APPLY (CURRENT EMPLOYEES ONLY) APPLY
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Claims Supervisor - Commercial Lines
At EMC, you'll put your skills to good use as an important member of our team. You can count on gaining valuable experience while contributing to the company's success. EMC strives to hire and retain the best people by engaging, developing and rewarding employees.
Examines commercial multi-line claim files to determine if proper investigation, evaluation, negotiation, settlement and communication techniques and procedures are being followed
Advises staff on questions of coverage, compensability, liability, claim value and strategy
Supervises handling of lawsuit files
Ensures that timely, adequate reserves have been established
Educates and trains employees
Communicates performance management goals to team and evaluates performance
Assigns claims to the appropriate staff or independent adjuster based on staffing levels, claim volume, type of claim and adjuster experience
Conducts quarterly audits on closed claim files
Monitors and controls claim costs and adjustment expense
Education & Experience:
Bachelor's degree or equivalent work experience
Eight years of claims adjusting experience
Wyoming license or obtain upon hire
Commercial property, casualty and municipality experience preferred
Insurance designations preferred
Knowledge, Skills & Abilities:
Superior knowledge of the commercial lines claim function
Analytical ability and good judgment regarding liability and coverage
Strong leadership qualities
Ability to motivate team
Proven knowledge of insurance contracts, medical terminology and legal aspects of court procedures
High standards of professional conduct
Excellent knowledge of computers and claims systems
Superior organizational and written and verbal communication skills
Thorough investigative and problem-solving abilities
Occasional travel, valid driver's license with an acceptable motor vehicle report per company standards will be required if traveling
Our employment practices are in accord with the laws which prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.
All of our locations are tobacco free including in company vehicles.
Claims Liability Supervisor - Commercial
American Modern Insurance Group has an exciting Casualty Supervisor role that is a leadership position providing the opportunity to develop others. Role and responsibilities include:
Supervision of the activities of a team of Liability Adjusters and Specialists within the Casualty Division of the Claims Department
Oversees the application of coverage, investigation, and disposition of insurance claims for Commercial lines property and recreational products
Oversees the administrative aspects of direct reports, including technical and associate development, and the operational efficiency of the unit
Participation in Department or Division projects or initiatives and may carry a pending from time to time and/or directly handle more complex claim matters
At least 5 years multi-line claims experience preferably liability claim handling experience
1-2 years as a file reviewer/examiner, claim supervisor, or other experience working with others around technical file handling and direction
Bachelor's Degree or equivalent experience
Excellent verbal and written communication skills
Strong organization and planning abilities
Outstanding leadership and motivational skills
Exceptional problems solving skills
Willing to assist with relocation
Commercial Appraisal Supervisor - Open Until Filled
This recruitment is open until filled; however, the first review of applications will be Friday, March 16th, 2018. To be considered in the first review, apply without delay.
The Division of Assessment, Recording and Taxation is seeking a Commercial Appraisal Supervisor to join and help support its senior management team.
This is what you can expect from us: An organization focused on a healthy work culture; recognizing and celebrating our co-workers' accomplishments, ingenuity and extraordinary efforts as we work not only to fulfill the commitments we've made to those who work here, but also those made to the community we work for.
These are the qualities we expect from our next Commercial Supervisor: A pleasant disposition and a willingness to assist the organization in our mission to improve every day and in every way. They will exemplify an attitude of inclusiveness, possess strong ethics, be of a collaborative mindset, have the ability to both deliver and receive constructive feedback and embody our core values. In other words, no less than we expect of ourselves.
Above all, we're looking for a leader. A leader that will commit to the organization, our co-workers and the citizens of Multnomah County. If you believe you're this person, then there's a great opportunity here that may be a fit for both of us.
Your Next Challenge: In this role you will:
Plan, prioritize, assign, supervise and review the work of staff involved in valuing commercial properties.
Train and instruct assigned appraisers, appraiser technicians, and other assigned staff in the methods and procedures used to value and assess property.
Direct and supervise the processing of applications for "Cancellation of Assessment" and applications for re-appraisal due to property destruction "Act of God" and related value adjustments.
Assign, review, and supervise the preparation of appraisal/assessment reports to the Board of Property Tax Appeals, Department of Revenue and State Tax Court.
Initiate, supervise and approve of changes to assessment roll.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer.
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.
Minimum Qualifications/Transferable Skills*:
Bachelor's degree with major coursework in real estate, appraising, business, accounting or a related field. Note: Relevant experience can substitute for education.
Five (5) of more years of commercial or industrial real estate appraisal experience.
Oregon State Appraiser's Registration, or the ability to get the registration in no more than 90 days.
A valid driver license.
Ability to pass a criminal records check.
Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
Advanced-level experience in a County Clerk's, Tax Collector's or Assessor's office.
Strong understanding of assessment and taxation tools; CAMA, cost estimating, Excel, etc.
Strong understanding of complex assessment and taxation office procedures.
Strong understanding of deeds, title transfers, and other property actions.
Strong understanding of the property tax appeal process from the Board of Property Tax Appeals level to the Regular Division of the Tax Court.
Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
Screening and Evaluation
The Application Packet:
- A short online application.
- A Resume - attach to online application.
- A Cover Letter: Describing why you are interested in the position, what unique talent, skills and background makes you an ideal candidate for the position.
The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:
Initial review of minimum qualifications
Cover Letter and Resume review.
Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.
Background, reference, and education checks
Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference for this recruitment. Review our veterans' preference page for details about eligibility and how to apply. The recruiter as listed on the job announcement must receive all required documentation by the closing date of the recruitment.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
Type of Position: This salaried management position is not eligible for overtime.
Work Location: 501 SE Hawthorne Blvd Portland, Oregon
Christine Atkinson, Recruiter
Department of County Assets
501 SE Hawthorne Blvd Suite 400 Portland OR 97214
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Supervisor - Commercial
ESSENTIAL PURPOSE OF THE POSITION:
This position is responsible for providing supervision and direction to subordinate staff and coordinating work flow at the location, including distributing work, disseminating information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems in the absence of management or in support of management activities. The position is also responsible for the following, but not limited to:
Essential Functions and Tasks:
Supervise and coordinate activities of workers engaged in customer service activities.
Communicate job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Maintain staff by assisting managers with recruiting, selecting, orienting, and training employees.
Maintain work flow by monitoring productivity levels and performance; work with Site Manager to implement cost reduction initiatives; and support a spirit of cooperation within and between locations/departments.
Maintain quality service by establishing and enforcing organization standards.
Reconcile shift reports/revenue and make daily deposits.
Ensure operation of equipment by calling for repairs; evaluate equipment and techniques.
Plan, prepare, and devise work schedules, according to budgets and workloads.
Observe and evaluate employees' performance.
Issue instructions and assign duties to staff.
Train and instruct employees.
Communicate with departments and management to resolve problems and expedite work.
Interpret and communicate work procedures and company policies to staff.
Assist employees in resolving problems and completing work.
Resolve complaints and answer questions of customers regarding services and procedures.
Reviews and check work of subordinates such as reports, records, and deposits for accuracy and corrects errors.
Prepare, maintains and submit shift reports and personnel reports.
Make recommendations to management concerning staff and improvement of procedures.
Maintain safe and clean work environment by educating and directing personnel on the use of equipment and resources.
Maintains working relationship with the union by following the terms of the collective bargaining agreement.
Resolve personnel problems by analyzing data; investigating issues; identifying solutions; and working with Member Services.
Contribute to team effort by accomplishing related results as needed.
Possess thorough knowledge of parking fee structures, special event/group discounted parking, monthly passes and all validation procedures.
Process parking transactions accurately, calculate fees, collect payment and offer an appropriate departing comment.
Maintain personal security of bank and cash transactions.
Conduct employee training .
Must be at least 18 years old and possess a high school diploma or equivalent.
Must submit to and pass a drug screen and criminal background check.
Minimum of one year supervisory experience.
Possess excellent customer service skills.
Possess outgoing and enthusiastic personality.
Demonstrate exceptional oral communication skills by conveying information effectively.
Possess knowledge of local area and surrounding attractions.
Demonstrate active listening, giving full attention to what other people are saying, taking time to understand
the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Possess basic mathematical skills and aptitude. Must pass math assessment.
Must be able to calculate parking charges manually and make change without the use of a calculator.
Possess attention to details when reconciling transactions.
Maintain a professional personal and uniform appearance in accordance with Company standards.
Demonstrate a guest-driven service style with a sense of urgency in interactions, execution and recovery.
Possess knowledge of principles and processes for providing customer and personal services. This includes
customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Must be able to work flexible shift hours (days, evenings, weekends, holidays); approximately seven plus
hours per shift standing, sitting, and walking (intermittently).
Must frequently lift and/or move up to 25 lbs and occasionally lift and/or move up to 50 lbs.
Ability to deal with irate customers and resolve customer issues and/or complaints
Ability to work in changing weather conditions.
Maintain a basic knowledge of the surrounding city area and freeway access to provide accurate information
and /or directions as requested.
Commercial Lending Operations Supervisor
This position is responsible for the day to day planning, organizing, and operational efficiency of the team. The Supervisor is responsible for establishing service levels and controls to manage risk inherence to bank policies, state and federal regulations. The Supervisor is responsible for managing a team of multiple teammates including but not limited to hiring, training, coaching, performance evaluations and teammate development. This individual is responsible for continuing to look for needed improvements, ensuring all supporting documentation is kept current. They are also responsible for identifying improvements that will result in lower risk, higher efficiencies and allow for scalability.
Ability to work independently. Present example and expectation of team spirit
Develop, recommend, execute, and maintain strong working relationships with consumer, small business, and commercial lending
Cultivate a positive working relationship with the entire department in order to identify, develop, and recommend revisions of internal standards, policies, operating procedures, and new processes to improve efficiencies
Ensuring that all teammates are properly cross trained to provide back-up when needed
Responsible for overseeing the daily processing of work associated with the team. Assist with escalated questions/research. Commercial & Small Business loan application processing & closing, pipeline management and operational support functions
Proactively solve issues and provide solutions; executing as appropriate
Proactively ensuring team service levels are met on a daily basis and provide weekly updates to Manager
Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank's BSA/AML Policy and Procedures
Identify and resolve complex exceptions; provide real time line of business feedback or escalate to manager
Perform assigned production tasks that may vary in nature based on production levels and demands
Responsible for hiring, training, coaching, performance evaluation and teammate development
Effectively comprehend & manage all functions performed within the team
Provide high degree of professionalism and confidentiality in handling and having access to sensitive information and ensure all assigned team members adhere to Reg P requirements
Proactively identify and implement process improvement opportunities
Ensuring department procedures are updated and adhered to in accordance with the Enterprise Policy and Procedure Governance
Participate on corporate projects, lead internal enhancement initiatives
Compliant with state, federal, regulatory and bank policies and procedures
Ensure a consistent and proactive approach to prior-to-closing functions to increase pull through percentage and decrease overall cycle time
Implement success measurement tools/process and communication strategy
Work with Manager as directed to monitor risk and ensure controls are functioning properly
Validate and process invoices when needed
Assist Manager in budget preparation
Accountable for resolving audit findings, identifying root cause and applying corrective measures
Oversee production for all required Commercial loan documents, using D+H LaserPro system, according to lender instructions for all Real Estate and Non Real Estate Commercial Loans and/or Small Business Loans
Ensuring the fulfillment of bank operations strategy and departmental goals
Ensure excellent service is provided to our internal partners and customers
Ensure Post-Closing processes are in place and followed, resulting in loans being uploaded/boarded on to the CORE system
Ensure loan profitability and recognize potential risks
Ensuring the daily work required to QC the imaged documents as a part of the loan package review is completed accurately and in a timely manner
Ensure the processing, review, research, and filing of Loan Documentation, including notes, disclosures, security agreements, collateral and other documents is performed in accordance with current Procedures and meeting KPI's
Manage procedures to
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