Communication Center Operator Job Description Sample

Overview

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

Handles incoming/outgoing calls from main Mercy Hospital campus, Orthopedic Hospital campus, Mercy Clinics and independent Answering Service clients with efficiency and courtesy while maintaining composure at all times. Documents calls, consults and messages with accuracy for the hospital, Mercy Clinics and Answering Service.

Answering Service for over 250 Mercy physicians, independent physicians and Mercy on-call departments. Uses computer/paging terminal to relay messages efficiently. Uses notification system to relay all codes and alerts efficiently.

Contributes positively to an environment of teamwork and positive attitude. Maintains knowledge of procedures for any emergency,code or alert. Treats all callers with respect and dignity.

Qualifications:

Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications:

• Education: High School diploma required.

• Experience: Basic computer skills and keyboarding-40 wpm with accuracy in spelling.

• Other: Ability to communicate clearly both orally and written.
  
  Exceptional listening skills, good voice quality, good diction/grammar. Ability to sit for 8 hours. Must be able to complete multitasking while on the phone. Should derive satisfaction from being proactive in assisting others and assisting getting callers to the right extension.

• Preferred Experience: Should have taken medical terminology. Previous call center experience.

• Preferred Other: Should exhibit ability to handle stressful situations due to volume of calls, importance and nature of calls and calling of codes. Must maintain composure and confidentiality.

We'll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a "top 100 places to work." We go out of our way to help people feel welcomed.

We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We're proud to provide tuition reimbursement to help you grow and learn new skills.

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision.

We're also collaborative and are not afraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

• Videos

• Duties

HelpDuties Summary

Click on "Learn more about this agency" button below for IMPORTANT additional information.

The primary purpose of this position is to provide fire alarm communication dispatch services to the base by answering emergency 911 calls and initiating responses with appropriate personnel and equipment.Maintains accurate status of all emergency response equipment and personnel.which includes police,fire fighting,hazardous materials,wild land fire fighting,technical rescue, and ambulance services.

Learn more about this agency

Responsibilities

• Provides emergency 911 and dispatching services. During periods of multiple emergencies, uses independent judgment to determine which calls need immediate attention.

• Provides medical response dispatch services to callers.

• Maintains maps, checklists and charts, including automated programs.

• Maintains an automated activity log of all significant daily events, vehicle movements, emergencies, process, or notifications received through the B-911 center.

• Operates and maintains telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center.

• Prepares and maintains reports and records relating to emergency responses.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

No

Promotion Potential
5

• Job family (Series)
  2151 Dispatching

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• Ambulance Dispatchers

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• Dispatchers, Ambulance

• Dispatchers, Fire

• Dispatchers, Police

• Dispatchers, Police Radio

• Requirements

HelpRequirements Conditions of Employment

• U.S. Citizenship Required

• Must be registered for Selective Service, see Legal and Regulatory Guide

• A security clearance is required

• Travel and relocation expenses will not be paid

• This posn is subject to provisions of the DoD Priority Placement Program

• Position is subject to random drug testing

• Employee required to work an alternate work schedule which requires an uncommon tour of duty, to include evenings, weekends and/or holidays

• Employee must maintain current certifications

• Disclosure of Political Appointments

• Key designated position. Duties are essential to the accomplishment of wartime/contingency operations. Incumbent must be removed from their military recall status if alternative for filling of the position during an emergency are not available.

• Mission Essential position performing a Mission Critical Function which must continue uninterrupted after the occurrence of an emergency and continued through full resumption of all functions.

• Required to perform critical services regardless of weather conditions or base closure and report to the duty station at regularly scheduled work time.

• May be required to respond on off-duty time during a conflagration, or stay over until an emergency has been terminated or until properly relieved by a qualified operator. Subject to telephone recall for emergency or exercise contingencies.

• Must be able to obtain and a current cardio Pulmonary Resuscitation (CPR) certificate within 90 days of appointment.

• Must obtain Hazardous Materials Awareness certification with 60 days of appointment.

• Must be able to obtain Telecommunicator Level I and II within 6 months of appointment.

• Must participate in exercised by relaying accurate information. Must be resourcesful and alert to adequately perform duties.

• Required to wear prescribed uniform and maintaining professional appearance.

Qualifications

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-04, or equivalent in other pay systems. Examples of specialized experience includes providing fire alarm communication dispatch services answering emergency 911 calls and initiating responses with appropriate personnel and equipment. Maintains an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response. Equipment includes police, fire fighting, hazardous materials, wild land fir fighting, technical rescue, and ambulance services.

OR

EDUCATION: Successful completion of 4 years above high school, education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: You must submit copy of official transcripts.

OR

COMBINATION OF EXPERIENCE AND EDUCATION: Equivalent combination of education above high school and experience may be used to meet total experience requirement. NOTE: You must submit copy of official transcripts.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
1.Knowledge of communications equipment, alarm equipment and systems, and radio usage and procedures.
2.Knowledge of basic computer operations to include word processing, retrieval, and input of data.
3.Knowledge of location and availability of emergency apparatus, kind of apparatus, and equipment needed for emergency at hand.
4.Ability to effectively communicate both orally and writing.
5.Ability to work independently.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.

Education

ARE YOU USING YOUR EDUCATION TO QUALIFY? You MUST provide transcripts to support your educational claims. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Overview

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

The Communications Service Operator provides overall switchboard operation for the facility. Duties include answering and routing incoming calls, relaying messages, paging physicians and staff, executing emergency notifications, operating a doctor's answering service, providing excellent customer service and front-line public relations.

Responsibilities and Qualifications

Expertise includes the ability to provide service by being able to recall critical hospital personnel in emergency or disaster situations and provide service by efficiently and accurately paging physicians and staff via radio pager and/or overhead paging system. Processes emergency calls quickly, accurately, calmly, and efficiently.

Provides efficient operation of the doctors answering service, taking accurate and legible messages then delivering those messages to the appropriate physician's office.Provides excellent customer service by answering and routing incoming calls to the correct person/department. Locates internal numbers and providing information to callers. Displays excellent customer service through a positive attitude and positive actions toward others.

Displays proper telephone etiquette. Words and tone-of-voice show respect and consideration toward others.Working independently of others, using the tools available to look up information and provide answers to customer's questions. Creates and maintains accurate departmental records and logs, including daily communication logs, code logs, answering service log, physician paging log, on-call logs. Continually demonstrates teamwork by working well with others, avoiding personality conflicts, sharing workload and daily responsibilities, keeping others informed, covering for others while away from the switchboard, training and assisting new employees.

Qualifications:

Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications:

Education: High School Education or GED Licensure:

N/AExperience: Up to one year

Certifications: N/AOther: Basic computer knowledge, excellent customer service skills, ability to listen thoroughly and obtain complete and accurate information, able to execute efficiently and calmly during emergency situations, ability to multiple task, must be a team player, must be able to work without close supervision.

We'll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Health-care Magazine named us as a "top 100 places to work." We go out of our way to help people feel welcomed.

We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We're proud to provide tuition reimbursement to help you grow and learn new skills.

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision.

We're also collaborative and are not afraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

Overview

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls.

Qualifications:

Each career at Mercy represents unique members of our caring ministry's "body", working together for the health and strength of the whole. To achieve our goals, we need all the parts functioning at their best and this requires the specific qualifications that you'll bring with you:

• Education: High school diploma or equivalent.

• Experience: Telephone or customer service experience beneficial.

• Other: Good communication skills, grammar & spelling.
  
  Good telephone etiquette. Basic computer skills required.

We'll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a "top 100 places to work." We go out of our way to help people feel welcomed.

We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We're proud to provide tuition reimbursement to help you grow and learn new skills.

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision.

We're also collaborative and are not afraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

Apply Now Description

About us

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership

of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Your day to day

FINANCIAL RETURNS

• Develop and implement innovative, hotel specific, public relations strategies to support the Hotel's objectives.

• Monitor and maintain control over public relations expenditures. Collaborate with hotel management on annual business plans and budgets.

PEOPLE

• Develop and manage relationships with public relations agencies and other outside companies in the development of programs to meet communications objectives.

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include sales, other hotel departments, hotel Executive Committee, and corporate and community affairs.

• Interact with outside contacts:

o Guests – to ensure their total satisfaction

o Clients, public relations agencies, vendors, trade and consumer media,

o Other contacts as needed (professional organizations, private clubs, government and community leaders, etc,)

GUEST EXPERIENCE

• Prepare and respond to guest and public issues in collaboration with General Manager and Corporate Affairs.

RESPONSIBLE BUSINESS

• Research and write news releases for trade and consumer media. Design, coordinate and distribute press kits.

• Develop media contacts, plan press conferences and other press activities. Identify opportunities to strengthen the hotel's positioning.

• Publicize the Hotel's community and charitable organizations.

• Maintain clipping/photo files pertaining to the Hotel.

• Perform other duties and special projects as assigned.

• May serve as "manager on duty" as required.

ACCOUNTABILITY

This is the top public relations job in a large full service, luxury, resort, or major flagship hotel and serves as the voice of the Hotel to consumer & trade media.

What we need from you

Bachelor's or Master's Degree in related field of work and 5 years experience in an advanced Public Relations role. B.A. in Journalism, Communications, or English preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Frequently standing up or moving within and outside of the facility

• Carrying or lifting items weighing up to 25 pounds

• Handling objects

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Reading and writing abilities are utilized often.

• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

• Ability to travel

• Problem solving, reasoning, motivating, organizational and training abilities are used often.

• May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans

Job Summary

Receives requests for transport and coordinates available resources for multiple service lines including, but not limited to, emergency and non-emergency requests for service.

Essential Duties and Responsibilities:

Supports activities, documentation and monitoring of all assignments.

Responsible for receiving, coordinating and disseminating critical information from various sources including emergency and non-emergency requests for service.

Maintains radio contact with mobile/field units to monitor response, progress and any needed support. Maintains communication with assigned units.

Determine nature and location of emergency; prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure.

Records and maintains records of assigned units as to information including but not limited to, time, location, units dispatched and their time of arrival.

Maintain recordkeeping of all resource activity on hard copy or computer data entry.

Assist and coordinate responding resources to requests for service.

Provide excellent customer service for calling parties. This may also include pre-arrival instructions to assist the patient.

Coordinate transport arrangements between requesting parties and the agency. This includes providing update information between the requesting party and assigned resources.

Operation of a multi-line telephone and multi-channel radio system.

Be familiar with all resources and services available to callers and offer these resources and services as appropriate.

Evaluate deployment plans and resource performance to best meet unit resource allocation to customer demand.

Maintains confidentiality and actively supports patient/family rights.

Serves as a patient advocate.

Practices CHP Core Values – EXCELLENCE, HUMAN DIGNITY, JUSTICE, MERCY, SACREDNESS OF LIFE and SERVICE.

Performs other duties as assigned.

Qualifications - Minimum

Education:

Minimum qualifications include High school diploma or general education degree (GED) and any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Successful completion of on the job training and on-line competency as well as Emergency Tele communicator (ETC) certification and competency. Preferred qualifications would be one to three years related experience and/or training in a dispatch center, radio communications, or in public relations.

IS-100.b, IS-700.a, Emergency Tele communicator Certification (ETC), CPR

Must have the ability to read, understand and interpret standard official legal documents; exercise judgment and discretion in analyzing and resolving problems; read, correct and prepare clear and concise reports; give, follow and understand written and oral instructions; demonstrate sensitivity to, and respect for, a diverse population; learn standard procedures regarding the use of two-way radios and department telephones; work effectively under stress in emergency situations; maintain cooperative working relationships. Remain calm in emergency situations.

Convey clear, concise communications and directions. Must be able to provide instructions about hospital procedures to employees

Hours

Hours per pay period: 32

Hours: 10:00pm to 6:00am

Rotating weekends and holidays.

Shift and Job Schedule

Job Shift: Nights, Job Schedule: Part-Time

Equal Employment Opportunity

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job Description:

Job Title: Call Center Operator

Job ID: 730877

Status: Full-Time

Regular/Temporary: Regular

Hours:

Shift: Day Job

Facility: UPMC St. Margaret

Department: Telecommunications

Location: 815 Freeport Road, Pittsburgh PA 15215

Description

UPMC is currently hiring a full time Call Center Operator at St. Margaret Hospital!

The role of the call center operator is to provide excellent and courteous customer service skills to patients, staff and general public. Must be a team player and have good communication skills. This position has the responsibility and accountability for the accurate performance of answering all calls, redirecting calls to appropriate departments, overhead paging, activating pagers, dispatching, and taking the appropriate actions to codes and alarms.

The department also maintains an answering service for physicians and medically related departments. The operator must be able to respond to all communication systems in a fast paced environment. Job duties involve various age specifics whether responding to patients, callers, physicians or staff members.

This position is full-time, Sunday-Thursday, 3p-11:30p.

Up for the challenge? Apply today!!

Responsibilities:

• Activates the Alert Notification System.

• Answer all incoming telephone calls on the console and redirect to the appropriate location, providing information, placing calls, activating pagers and overhead paging.

• Assist the religious taking patient requests for visit or communion, dispatch for emergencies and overhead page services.

• Contact cab company when needed by departments and prepare paper work.

• Dispatch Security assisting with emergency support.

• Maintain Keys and sign in books for chaplain, volunteers, departments, electrical/telephone closets, lactation room, elevators, and employee parking lot.

• Maintain on call schedules for departments.

• Monitor all code/alarms and dispatch (Fire, Cardiac Arrest, Community Disaster, Injured visitors/staff, helicopter arrival, power failures, telephone switch alarms, blood bank, doors and gas alarms). Also respond to any of the above in the 100 and 200 Medical Arts Building on campus.

• Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled.

• Provide answering service for clients, following instructions, dispatching emergency messages, and verbally or fax messages to the client.

• Provides approved overhead announcements.

• Reports elevator, ATM and payphone problems.

• Respond to any telephone repairs, logging the report, paging appropriate individual to handle repair.

• Respond to long-range or in-house pager repairs, replacements and batteries, logging the report, and trouble shooting.

• Responds to all calls needing assistance from parking lot gates as well as pay stations.

Qualifications

• High school diploma or GED required.

• Minimum two-years experience in customer service required, answering service experience preferred.

• Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems in Telecommunications; Must possess proficient typing (40 wpm) and spelling/grammar skills.

• The call center operator will type alpha text messages via pagers to physicians, staff members and answering service clients.

• Answering service clients, in addition, receive all messages handled by In Touch daily via faxes to their office.

• Attends mandatory safety, compliance and other meetings required by Telecommunications and hospital guidelines.

• Attends in-service and training classes, as required.

Licensure, Certifications, and Clearances:

• Act 34 Criminal Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities Salary Range: $13.12 to $20.05

Union Position: No

For the best application experience, we encourage you to apply for this job from a non-mobile device.

Communication Center Representative

National Spine & Pain Centers, the nation's leading pain management specialty providers, is looking for outstanding Part Time medical call center representatives to staff our communications (call center) facility in Hunt Valley, MD.

The hours are 12pm-5pm, Monday through Friday.

We are looking for candidates who are conscientious, extremely organized, and who possess a passion for delivering superior patient care and customer service. Main responsibilities will include patient scheduling, new patient coordination, message management, and other patient/provider electronic correspondence for all offices in the Maryland Operations region.

In addition to a high school diploma or general education degree (GED), successful candidates will have the following and more:

• Three years of related experience and/or training as a call center representative, preferably in a healthcare environment, required.

• Excellent verbal, written, and interpersonal communication skills; including the ability to present information in one-on-one and small group situations to patients, providers, and other staff.

• Resourcefulness, patience, and aptitude to think critically in a fast-paced environment.

• Fluency in medical terminology, as well as proficiency with medical scheduling and office productivity software and equipment.

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security.

National Spine & Pain Centers offers supportive management, a great working environment, competitive compensation, medical/dental/vision insurance options, life insurance plans, employer matched 401(k), holidays and PTO.

If you would like to join our team of compassionate medical professionals, please apply online. Please note that incomplete submissions will NOT be considered, and we are not able to respond to telephone requests for information related to our openings.

National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

We encourage all prospective candidates to learn more about National Spine & Pain Centers by viewing our website at

First Financial Northwest Bank continually strives to recruit the most talented, motivated employees in their respective fields. By providing interesting work, opportunities for personal and professional growth plus an environment that values teamwork and work-life balance, we are able to attract and retain outstanding individuals. We pride ourselves on providing excellent benefits, competitive salaries and the opportunity for participation in the company's long-term success.

Bring your expertise and enthusiasm to a company that's eager to put your talents to use.

Communication Center Specialist (Part-Time)

Position Purpose: Part Time. Varying schedule including potential Saturday hours.

The Communication Center Specialist is responsible for assisting our customers with their banking needs over the phone, through email, live chat, and other channels. This important role serves as the voice of our bank to new and existing customers, by providing unique, innovative solutions through personalized customer service.

Are you a detail-oriented self-starter that is organized and loves providing excellent customer service? If you are a friendly, outgoing people-person with strong communication skills, we want to talk to you!

Primary Responsibilities

¨ Provide an exceptional customer service experience to our clients in a friendly, professional and courteous manner via phone or chat

¨ Inform and suggest new banking products

¨ Establish and promote a positive relationship with customers, ensuring prompt attendance to their inquiries

¨ Provide assistance with opening accounts, online banking and debit cards

¨ Other duties as assigned

Desired Experience

¨ Familiarity with banking products, terminology and processes

¨ Experience working on multiple projects with shifting priorities in a fast-paced environment

Preferred Education/Training

¨ High School Diploma

¨ 2-3 years' customer service experience in a banking environment

For over 93 years, we have built our reputation as a provider of financial solutions, a concierge of professional connections, and a partner in community service. Be a part of the next generation of First Financial Northwest Bank and join the excitement!

We are proud to be an Equal Opportunity Employer.