Communication Center Operator Job Description Sample
Communication Center Operator
GENERAL SUMMARY AND SCOPE
Operates a PBX system according to specified procedures in order to relay incoming, outgoing and internal calls; activates codes; intakes calls for physician after hours answering service and routes appropriately; performs various hospital communications and clerical duties.
ACE OF HEARTS PLEDGE
The employee will demonstrate the ACE of Hearts Pledge, which involves being an accountable and collaborative team member; treating patients, families, and co-workers with dignity and respect; and ensuring that empathy and compassion are the basis for interactions with all those served.
ESSENTIAL TASKS, DUTIES, AND RESPONSIBILITIES
Answers calls to the switchboard using the appropriate greeting in a friendly tone of voice. Answers calls within three rings whenever possible. Places callers on hold in a friendly manner. Consistently and efficiently transfers callers to the correct extension.
Answers after-hours physician lines and routes issue appropriately following the requirements of each physician office
Pages physicians and authorized hospital personnel. Processes pager requests for physicians and hospital personnel. Informs appropriate personnel of meetings, emergency drills and other hospital functions via audible and text page.
Processes codes, alarms STAT calls, and emergency calls, according to Health System policies and procedures. Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.
Maintains intranet records of hospital personnel and departments by name and extension numbers and telephone numbers of hospitals within the area.
Maintains departmental and physician on-call lists.
Accesses patient information for clergy lists, bed availability, eClinical Works and re-addressing mail for discharged patients. Maintains confidentiality of information of all types and complies with all HIPAA requirements
Reviews all related switchboard information at the beginning of the shift.
Understands operation of all related switchboard equipment and alarms.
OTHER TASKS, DUTIES AND RESPONSIBILITIES
Able to work under stressful situations.
Assists with inventory, storage, and retrieval of telecommunication equipment and related supplies.
Participates in department performance improvement activities as assigned and attends required training.
Maintain a safe and orderly work environment and perform other duties as required.
KNOWLEDGE, SKILLS AND ABILITIES
High School diploma or equivalent.
Ability to assist with pager exchanges, activations and deactivations.
Ability to recognize and troubleshoot problems with telephones and pagers and provide a resolution or contact the appropriate personnel to resolve the issue.
Ability to make independent decisions when needed. Ability to work independently without direct supervision and complete assigned tasks/duties.
Intermediate computer skills and ability to learn new applications.
Ability to understand and follow instructions and effectively communicate in both written and oral form.
Ability to read and write in small letters and numbers.
Knowledge of telephone, voice mail, paging and alarm systems.
Punctual attendance at assigned work location is required.
Ability to maintain a positive impression of the Medical Center at all times and handle sensitive telephone and face to face inquiries.
Demonstrates compliance with Health System and departmental policies, practices and procedures.
Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of Medical Center emergency codes.
Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms.
Successful completion of a ninety (90) day probationary period.Apply On-lineSend This Job to a Friend
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Communication Specialist Dispatcher/Emt, Communication Center
Requisition #: 172661
Title: Dispatcher Communications Specialist
Department: Communications Center
Posting Date: May 9, 2017
Hours: As Needed
Shift Length: 12 hours
Location: UMass Memorial Medical Center – University Campus
UMass Memorial Medical Center is the region's trusted academic medical center, and part of the UMass Memorial Health Care system. We are committed to improving the health of people in Central Massachusetts through excellence in care, comprehensive health services, teaching and research.
Provides emergency communications and emergency medical dispatch instruction in accordance with all required protocols for E-911 for the City of Worcester, Towns of Shrewsbury, Westborough, and Leicester, as well as dispatching and flight coordination for UMass Memorial Life Flight, as well as other aeromedical programs who may require communications assistance.
High school graduate. Massachusetts certified EMT-Basic and 1 year emergency medical dispatch experience is required.
Enhanced E-911 certificate from the Massachusetts Statewide Emergency Telecommunications board is preferred. Emergency Medical Dispatch/Pre arrival Instruction Certificate from the International Academies of Emergency Dispatch preferred. EMT experience preferred. CPR and First Aid certification required.
Must have exceptional customer service skills which include strong interpersonal and communication skills. Must be able to function independently, prioritizing workload while dealing with stressful situations.
Must be able to interact with all levels of personnel from physician to patient. Must have computer proficiency. Must have thorough knowledge of hospital and interdepartmental functions.
Receives E-911 calls for the City of Worcester, and the Towns of Shrewsbury, Westborough, and Leicester. Verifies caller address and call back number and provides emergency medical dispatch instruction to all E-911 callers in a timely fashion.
Dispatches the closest emergency ambulance to the caller's location. Enters all calls and times into the Computer Aided Dispatch Program. Triages simultaneous calls to the appropriate services as directed.
Coordinates the appropriate first responder, such as Worcester/Shrewsbury Police or Fire, to allow for the most effective and efficient response to an emergency in the City of Worcester.
Receives requests and dispatches emergency helicopters. Gathers pertinent patient information.
Establishes helicopter landing zones. Develops landing zone latitude/longitude using computer mapping program and relays to the flight crew. Develops flight plans for all flights.
Ensures of a safe landing zone prior to the aircraft arrival. Coordinates all ground transportation of a patient to and from the helicopters. Reads aviation weather forecasts as requested by the pilot on duty.
Obtains and verifies acceptance of all helicopter patients to the receiving hospital. Performs conference call with the sending agency's physician and a UMass Memorial accepting physician gathering patient information during the call for the flight crew.
Enters all calls into a helicopter computer aided dispatch program. Monitors aircraft by obtaining latitude and longitude and plot this information to an aviation sectional map.
Notifies receiving agencies of type of patient and estimated time of arrival.
Gathers level of the in-coming trauma patient and pages the appropriate trauma team, when requested (for our programs only – LifeFlight and Worcester EMS).
Identifies any intra/interdepartmental problems related to timely, efficient, and courteous patient access into the UMMHC system and brings them to supervisor's attention.
Maintains and completes daily, monthly and ad hoc reporting as assigned by the department's manager.
Manages landing zone computer database updating as required.
Arranges for ground ambulance staff coverage, in accordance with Department Policies and Guidelines. Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Complies with all health and safety regulations and requirements including Joint Commission, DPH and HIPAA.
Complies with established departmental policies, procedures and objectives.
Demonstrates use of Quality Improvement in daily operations.
Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
Lecturer In Communication Studies - Dial Center For Written & Oral Communication
The Dial Center for Written & Oral Communication at the University of Florida, College of Liberal Arts and Sciences, invites applications for the position of Lecturer in Communication Studies to begin August 16, 2018. The position is a nine-month, renewable non-tenure accruing lecturer appointment with an opportunity for advancement in UF's lecturer track.
Responsibilities of the position include:
Teaching three undergraduate courses per semester as staffing needs dictate including both foundational and other courses in the candidate's area of specialty; establishing an internship program for minors and developing relationships with community resources and alumni; and providing service to the department, the university, and the profession.
The role of lecturers is highly valued by the Center and the University. To encourage and facilitate their professional development, lecturers at the University of Florida are eligible for promotion through the ranks of Lecturer, Senior Lecturer, and Master Lecturer.
Founded in 1996, The Dial Center at the University of Florida is an energetic and productive program charged with developing innovative approaches to improve the communication skills of UF's students. Maintaining one of the largest minors in the College of Liberal Arts and Sciences, the Center offers a wide range of Communication Studies courses in public address and rhetoric, interpersonal communication and group/team communication.
With students from all over campus taking our courses, the Center teaches close to 3000 students each year. Presenting a number of experiential opportunities for UF students, the Center's Speech Lab is staffed by undergraduate consultants and provides assistance with every aspect of public speaking to anyone in the university community. We also have an Ambassadorial outreach program as well as the UF Speech & Debate Team with its traveling competitive squads in policy debate and speech and an on-campus public debate squad. Beyond the classroom, Center faculty are very involved on campus, with their research, and with their professional organizations.
The University of Florida is an equal opportunity institution dedicated to building a broadly diverse and inclusive faculty and staff. The Center is committed to creating an environment that affirms that diversity across a variety of dimensions, including ethnicity/race, gender identity and expression. We would welcome applicants who can contribute to such an environment through their scholarship, teaching, mentoring, and professional service including women, members of minority groups, protected veterans, and individuals with disabilities.
The university and greater Gainesville community enjoy a diversity of cultural events, restaurants, year-round outdoor recreational activity, and social opportunities, including organizations that support the interests of people from varied backgrounds. To learn more about UF's commitment to diversity and inclusion, see http://president.ufl.edu/initiatives/inclusion-engagement/events/.
The salary is competitive and commensurate with qualifications and experience, and includes a full benefits package.
A Ph.D. is preferred with an emphasis in Communication Studies or closely related field (M.A. will be considered if other qualifications are outstanding) and a documented record of excellent teaching is required.
The ideal candidate will have: a Ph.D. in Communication Studies or closely related field (M.A. will be considered if other qualifications are outstanding); demonstrated excellence as a teacher with evidence of a strong interest in experiential learning, such as directing internships or coordinating community-based outreach; a track record of teaching public speaking and other human communication courses including theory/research; experience teaching online courses and working with diverse populations; and a record of scholarly research and conference presentation.
Special Instructions to Applicants:
For full consideration, applications must be submitted online at http://explore.jobs.ufl.edu/cw/en-us/listing/ search job 506516, and must include: (1) a letter summarizing the applicant's qualifications, statement of teaching philosophy, and interest in the Center along with a complete curriculum vitae, (2) recent course evaluations demonstrating excellence in teaching, and (3) names and email address for three references. After review, the hiring department will contact the listed references via email requesting their reference letters to be uploaded directly to the application website.
Review of applications will begin on March 9, 2018 and will continue until the position is filled. You may send email inquiries about the position to Diana Nagy, Chair of the Search Committee (email@example.com), but be aware that all materials must be submitted via the online application as outlined above.
Final candidate will be required to provide official transcript to the hiring department upon hire. A transcript will not be considered "official" if a designation of "Issued to Student" is visible. Degrees earned from an education institution outside of the United States are required to be evaluated by a professional credentialing service provider approved by National Association of Credential Evaluation Services (NACES), which can be found at http://www.naces.org/.
The University of Florida is an equal opportunity institution dedicated to building a broadly diverse and inclusive faculty and staff. If an accommodation due to a disability is needed to apply for this position, please call 352/392-2477 or the Florida Relay System at 800/955-8771 (TDD). Hiring is contingent upon eligibility to work in the US. Searches are conducted in accordance with Florida's Sunshine Law.
Health Assessment Required:No.
Security Operations Center Communication Specialist
PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!
The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center (SOC) Communication Specialist. As a SOC Communication Specialist, you will serve as the main point of intake, dissemination and escalation of information and issues as reported by employees, contractors, and outside agencies. During the time of disasters or special events the communication specialist will handle the real-time dissemination of information and serve as the main point of contact. The main duties are writing reports, answering and screening phone calls, updating tracking spreadsheets, CCTV video retrieval, downloading and copying to disk, access control troubleshooting and additional related duties as needed. The position is responsible for reporting to security management, supervisors and shift leads.
G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.
G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.
Specific Duties and Essential Functions
Working with office management, supervisors and team of operators; ensure security management is apprised of all significant and unusual events in real-time, and documentation is maintained
Writing factually accurate incident reports and communications; up-channeling the information as needed
Intake and dissemination of information and communications for both emergency and non-emergency situations
Handling corporate communications, calls-for-service, radio dispatch, phone, and email correspondence
Answering customer service related calls and either resolves them personally or refers to the appropriate individual/department
Updating current tracking spreadsheets and creating new spreadsheets as needed
Access control troubleshooting
Perform other tasks and duties of a similar nature and scope as assigned
The Ideal Candidate:
Education, Licenses and Certifications Required
- Must possess a high school diploma or equivalent
Type and Length of Specific Experience Required
- Must possess a minimum of two (2) years of professional security operations experience
Proficient computer skills including Microsoft Office
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Must be at least 18 years old or the minimum age required by the state, if higher
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
Must submit to a pre-employment drug test
Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
Physical Requirements and Environment
Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat
Major activity: Office environment, writing reports, disseminating information, customer service, speaking, listening, observing
Physical efforts to carry out job duties: Standing, walking, and sitting. Minimal to no stooping or kneeling.
About the Company:
EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity
G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace
If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.
To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices
Communication Center Representative
Equal Opportunity Employer
Communication Center Representative
National Spine & Pain Centers, the nation's leading pain management specialty providers, is looking for outstanding medical call center representatives to staff our communications (call center) facility in Fairfax, VA.
We are looking for candidates who are conscientious, extremely organized, and who possess a passion for delivering superior patient care and customer service. Main responsibilities will include patient scheduling, new patient coordination, message management, and other patient/provider electronic correspondence for all offices in the Maryland Operations region.
In addition to a high school diploma or general education degree (GED), successful candidates will have the following and more:
Three years of related experience and/or training as a call center representative, preferably in a healthcare environment, required.
Excellent verbal, written, and interpersonal communication skills; including the ability to present information in one-on-one and small group situations to patients, providers, and other staff.
Resourcefulness, patience, and aptitude to think critically in a fast-paced environment.
Fluency in medical terminology, as well as proficiency with medical scheduling and office productivity software and equipment.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security.
National Spine & Pain Centers offers supportive management, a great working environment, competitive compensation, medical/dental/vision insurance options, life insurance plans, employer matched 401(k), holidays and PTO.
If you would like to join our team of compassionate medical professionals, please apply online. Please note that incomplete submissions will NOT be considered, and we are not able to respond to telephone requests for information related to our openings.
We encourage all prospective candidates to learn more about National Spine & Pain Centers by viewing our website at
Trauma Communication Center Communicator - Trauma Communications (Flexi) #800
Provides service to emergency medical services personnel (EMSP), trauma, stroke and ST-elevation myocardial infarction (STEMI) hospitals, aeromedical and the EMS system by linking all together based on patient needs and availability of trauma, stroke and STEMI resources. Records and retrieves trauma system data for quality improvement purposes.
Communicates hospital divert status, assists with mass casualty incident patient destinations and assists EMSP with on-line medical direction coordination. May provide services statewide.
Salary Range: $16.48 - $25.93
High school diploma or GED required.
Currently licensed, in good standing, as an Emergency Medical Technician-Paramedic (EMT-P) or National Registry of Emergency Medical Technicians (NREMT) certified as a paramedic. Currently certified with Advanced Cardiac Life Support (ACLS required).
Director Of Speech Communication Center
Job Title Director of Speech Communication Center Position Number 500038 Vacancy Open to All Candidates Department AAH School of Communication Department Homepage ecu.edu/comm Advertising Department COMMUNICATION, SCHOOL OF Division Academic Affairs Classification Title Director-Professional (Other) Working Title Director of Speech Communication Center Number of Vacancies 1 Full Time Equivalent (FTE) 1.0 Full Time or Part Time Full Time Recruitment Range Commensurate with Qualifications Position Location (City) Greenville Position Type Non-Faculty Job Category Non-Faculty Instructional & Research Organizational Unit Overview
Welcome to one of the most vibrant schools on campus. With nearly 1,000 undergraduate majors studying in four different areas of concentration, and a master's program with a focus on health communication, we are the third largest major on ECU's campus.
In each of our areas of study — journalism, public relations, interpersonal/organizational communication and media studies— the School of Communication blends scholarship with real-world experience. We want our graduates to not only be prepared for the challenges they'll encounter as they enter today's competitive job market, but to also become critical thinkers, better able to gather, process and interpret information in an ever changing and evolving world.
We have an internship program that is the envy of many. Whether students are interested in entering fields like journalism and public relations, or other areas of communication, we facilitate internships in order to introduce them to the professional world. Our students have been placed in such varied settings as: Madison Square Garden, the NBA, CBS Evening News, Sirius/XM Radio, San Francisco 49ers, CNN and many more
The School of Communication seeks candidates for a full time 12 month non-faculty position to serve as the Director of the School of Communication's Speech Communication Center. The center, which opened in August 2013, focuses on providing instruction to the campus community in the area of public speaking. The Director's primary responsibility is delivering practical and discipline based content to the campus community regarding the preparation and delivery of effective oral presentations. This instruction in effective communication skills may be delivered through one on one meetings with students, working with small groups, class presentations, or workshops.
The Director should be an expert in effective communication and have experience in teaching public speaking. The successful candidate will have a terminal degree. The Director will manage the day-to-day operations of the center, which includes its main location in 205 Joyner East as well as its satellite office on the Health Sciences campus. The position reports directly to the Director of the School of Communication. The successful candidate will be responsible for scheduling the center activities including workshops and walk-in hours at both locations; meeting walk-in and scheduled clients; developing and presenting workshops/guest lectures/training sessions on a variety of communication related topics to be presented upon request to classes, faculty meetings, and other venues; responding to requests from students, faculty, staff and community regarding needs related to professional public speaking; and teaching up to one course per academic year as needed. The Director will work directly with an assistant director and graduate students and interns assigned to the center. The Director is also responsible for promoting the center to the community through guest presentations, written/web-based marketing materials, and attendance at related university functions.
Master's degree in a field of communication and prior teaching experience in speech communication is required.
License or Certification Required by Statute or Regulation
Preferred Experience, Skills, Training/Education
Special Instructions to Applicant
Candidates must create an account online at ECU's Human Resources website (www.jobs.ecu.edu), then may apply for position and complete profile. Also through the HR site, candidates must upload a letter of application, current resume or curriculum vita, a summary of relevant experience, and the names and contact information for three professional references.
Additional Instructions to Applicant
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents.
Job Open Date 02/16/2018 Open Until Filled Yes Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date. Initial Screening Begins 03/02/2018 Rank Level Quick Link for Direct Access to Posting http://ecu.peopleadmin.com/postings/12904 AA/EOE
East Carolina University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/TTY).
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to firstname.lastname@example.org. Our office is available to provide assistance from 8:00-5:00 EST.
Required fields are indicated with an asterisk (*).
Please indicate where you learned about this job vacancy.
Greenville Daily Reflector
Raleigh News & Observer
Chronicle of Higher Education
Journal of Blacks in Higher Ed
Women in Higher Ed
Documents Needed To Apply
List of References
Additional Document #1
Dispatcher Communication Center Mercy Health Part-Time
Receives requests for transport and coordinates available resources for multiple service lines including, but not limited to, emergency and non-emergency requests for service.
Essential Duties and Responsibilities:
Supports activities, documentation and monitoring of all assignments.
Responsible for receiving, coordinating and disseminating critical information from various sources including emergency and non-emergency requests for service.
Maintains radio contact with mobile/field units to monitor response, progress and any needed support. Maintains communication with assigned units.
Determine nature and location of emergency; prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure.
Records and maintains records of assigned units as to information including but not limited to, time, location, units dispatched and their time of arrival.
Maintain recordkeeping of all resource activity on hard copy or computer data entry.
Assist and coordinate responding resources to requests for service.
Provide excellent customer service for calling parties. This may also include pre-arrival instructions to assist the patient.
Coordinate transport arrangements between requesting parties and the agency. This includes providing update information between the requesting party and assigned resources.
Operation of a multi-line telephone and multi-channel radio system.
Be familiar with all resources and services available to callers and offer these resources and services as appropriate.
Evaluate deployment plans and resource performance to best meet unit resource allocation to customer demand.
Maintains confidentiality and actively supports patient/family rights.
Serves as a patient advocate.
Practices CHP Core Values – EXCELLENCE, HUMAN DIGNITY, JUSTICE, MERCY, SACREDNESS OF LIFE and SERVICE.
Performs other duties as assigned.
Qualifications - Minimum
Minimum qualifications include High school diploma or general education degree (GED) and any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Successful completion of on the job training and on-line competency as well as Emergency Tele communicator (ETC) certification and competency. Preferred qualifications would be one to three years related experience and/or training in a dispatch center, radio communications, or in public relations.
IS-100.b, IS-700.a, Emergency Tele communicator Certification (ETC), CPR
Must have the ability to read, understand and interpret standard official legal documents; exercise judgment and discretion in analyzing and resolving problems; read, correct and prepare clear and concise reports; give, follow and understand written and oral instructions; demonstrate sensitivity to, and respect for, a diverse population; learn standard procedures regarding the use of two-way radios and department telephones; work effectively under stress in emergency situations; maintain cooperative working relationships. Remain calm in emergency situations.
Convey clear, concise communications and directions. Must be able to provide instructions about hospital procedures to employees
Hours per pay period: 32
Rotating weekends and holidays.
Shift and Job Schedule
Job Shift: Days/Nights, Job Schedule: Part-Time
Equal Employment Opportunity
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Communication Specialist - Emerg Transport - UC Health Business Center - Mobile Care
Knowledge and Skills:
Education: High School diploma. College Degree in relevant field encouraged.
Years of Experience: Three years of Emergency Medical Services or related field.
Direct patient care healthcare provider experience preferred. Communications Specialist experience preferred.
Required Skills and Knowledge:
Ability to make independent, clinically and operationally competent decisions in a challenging environment.
Ability to adapt to stressful situations; Able to participate in an interdisciplinary team approach to patient care. Effective communication skills including strong verbal and interpersonal skills. Understanding and experience with Informational Systems and Technology, Computer Aided Dispatch Systems, personal and networking computers.
Liicenses and Certifications:
Current EMTcertification required. Paramedic certification or RN license strongly preferred.
National Association of Air-Medical Communications Specialist (Certified Flight Communicator)or equivalent certification received within two years of being hired.
Associate is responsible for keeping all required licensures and certifications active. AHA CPR required. ACLS, PALS, NRP, TNCC or equivalent encouraged.
UNIVERSITY OF CINCINNATI MEDICAL CENTER, LLC
Communication Center Shift Captain - Albuquerque Ambulance
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
We are part of New Mexico's history – and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
Type of Opportunity: Full Time
Work Schedule: Varied Days and Hours
Location: Albuquerque Ambulance Services
High School Diploma or GED
Three years minimum experience as a Dispatcher/System Status Controller in a high volume system (MPDS - Medical Priority Dispatch System preferred). Minimum of one year experience required in dispatch. Ability to read, write and follow verbal and written instructions is required
This position receives emergency medical telephone calls and dispatch medical ambulance crews to designated city and county locations to provide pre-hospital care to injured or ill patients. This position also functions as the first level Supervisor of the Dispatcher/System Status Controllers. Serve as a resource for maintaining consistent communication between Managers, Scheduling, Operations, Field Supervisors and Dispatcher System Status Controllers
Benefits are effective day-one (for .45 FTE and above) and include:
Full medical, dental and vision insurance
Flexible spending accounts (FSAs)
Free wellness programs
Paid time off (PTO)
Retirement plans, including matching employer contributions
Continuing education and career development opportunities
Life insurance and short/long term disability programs
About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and
Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
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