Communication Center Operator Job Description Sample
Communication Center Radio Operator
6823 Location: Livermore,CA Requisition ID: 6823 Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity?
Want to be a part of a company that has been named numerous times as America’s Best Employer in Aerospace and Defense by Forbes magazine? Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.
Job Summary On December 2, 1929, Aeronautical Radio, Inc. was chartered by the Federal Radio Commission (later to become the Federal Communications Commission) to serve as the airline industry's "single licensee and coordinator of radio communication outside of the government." Presently, Rockwell Collins IMS provides international and domestic air and ground communications to our major airline customers. Rockwell Collins is looking for an ideal candidate to join our team as a Communications Center Radio Operator in Livermore, California. This is a rewarding and challenging position that affords you the opportunity to truly make a difference.
If selected, you will be working in a fast-paced environment where customer service, quality of communication, and the ability to multi-task are held in the highest regard. In order to ensure this, the position is focused on providing 24/7 support. Shift work is mandatory. Job Responsibilities The Radio Operator will: - Operate HF/VHF radio, computer, and telephone communication equipment.
Receive, copy and deliver Air Traffic Control messages, clearances, advisories, and information requests.
Manage and route air-to-ground and ground-to-air traffic, radio messages and communications for dispatchers, pilots, air traffic controllers and other authorized agents. The rate is $18.75/hour start.
Increase to $20.00/hour after 6 months. After one year, the rate will increase to $21.00/hour. Rockwell Collins will provide training on weather code symbols, Air Traffic Control and our communications regulations, procedures and abbreviations and the operation of all applicable equipment.
This is taught within a company sponsored training program that must be successfully completed in order to continue employment. Basic Qualifications To be considered for this position you must have two (2) years of experience in military radio communications, call center customer service, help desk or radio dispatching. You must also be able to work in a fast-paced environment where stressful situations, accuracy of work, multi-tasking, attention to detail, and outstanding customer service are daily requirements. Additional prerequisites of the position are:
Achieve a typing speed of 40 words per minute.
Successfully pass a physical examination equivalent to an FAA Type II physical, drug testing and audiogram.
Have resided within the United States for at least 3 consecutive years out of the last 5.
Ability to pass a government sponsored background investigation to include fingerprinting, and either U.S. Citizenship or Permanent Resident Alien status.
Qualify to receive a Restricted Radio telephone Operator Permit and obtain within 6 months of employment. Desired Experience:
Ideally your experience will be in airline transportation services or public agency dispatching. Familiarity with the technical and operational terms encountered in aeronautical communication is also desired. Minimum
High school graduate or equivalent in general education. At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins University, networking, mentoring, and tuition reimbursement.
And that’s just for starters. Interested yet? Apply now and embark on your next worthwhile adventure!
Rockwell Collins is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.
Dispatcher Communication Center Mercy Health Part-Time
Dispatcher Communication Center Mercy Health Part-Time
Job ID: 4653062
September 19, 2017
Lima, OH, United States
Communication Center Full/Part Time: Part-Time
Standard Hours: 16
Job Summary Receives requests for transport and coordinates available resources for multiple service lines including, but not limited to, emergency and non-emergency requests for service. Essential Duties and
Supports activities, documentation and monitoring of all assignments. Responsible for receiving, coordinating and disseminating critical information from various sources including emergency and non-emergency requests for service. Maintains radio contact with mobile/field units to monitor response, progress and any needed support.
Maintains communication with assigned units. Determine nature and location of emergency; prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure. Records and maintains records of assigned units as to information including but not limited to, time, location, units dispatched and their time of arrival.
Maintain recordkeeping of all resource activity on hard copy or computer data entry. Assist and coordinate responding resources to requests for service. Provide excellent customer service for calling parties.
This may also include pre-arrival instructions to assist the patient. Coordinate transport arrangements between requesting parties and the agency. This includes providing update information between the requesting party and assigned resources.
Operation of a multi-line telephone and multi-channel radio system. Be familiar with all resources and services available to callers and offer these resources and services as appropriate. Evaluate deployment plans and resource performance to best meet unit resource allocation to customer demand.
Maintains confidentiality and actively supports patient/family rights. Serves as a patient advocate. Practices CHP Core Values – EXCELLENCE, HUMAN DIGNITY, JUSTICE, MERCY, SACREDNESS OF LIFE and SERVICE.
Performs other duties as assigned. Qualifications - Minimum Education: Minimum qualifications include High school diploma or general education degree (GED) and any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Successful completion of on the job training and on-line competency as well as Emergency Tele communicator (ETC) certification and competency.
Preferred qualifications would be one to three years related experience and/or training in a dispatch center, radio communications, or in public relations. IS-100.b, IS-700.a, Emergency Tele communicator Certification (ETC), CPR Must have the ability to read, understand and interpret standard official legal documents; exercise judgment and discretion in analyzing and resolving problems; read, correct and prepare clear and concise reports; give, follow and understand written and oral instructions; demonstrate sensitivity to, and respect for, a diverse population; learn standard procedures regarding the use of two-way radios and department telephones; work effectively under stress in emergency situations; maintain cooperative working relationships. Remain calm in emergency situations.
Convey clear, concise communications and directions. Must be able to provide instructions about hospital procedures to employees
Hours Hours per pay period: 32 Hours: 10:00pm to 6:00am Rotating weekends and holidays.
Shift and Job Schedule Job Shift: Nights, Job Schedule: Part-Time
Equal Employment Opportunity It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Nurse Women And Infants Communication Center Part Time Nights
Your Career. Made Better. Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center. Join Us! Role Purpose Provides direct patient care activities including assessment, diagnosis, planning implementation, and evaluation within the guidelines of the standards of nursing care. Responsibilities
Educates patients and their families on how to manage their illness or injury, including post treatment home care needs and medication administration.
Uses critical thinking skills to assess and evaluate patient's physical, psychosocial and emotional needs.
Develops and implements individual plans of care in collaboration with other members of the healthcare team in accordance with the established guidelines and standards of nursing care. Promotes patient and family centered care in a healing environment.
Evaluates patient's response and modifies plan of care accordingly throughout the patient's stay.
Participates in activities that promote safety, quality and regulatory compliance. Participates in professional development and life long learning. Minimum Requirements Degree
- Nursing Experience
No Experience Supervisor Experience
No Experience Licenses & Certifications
RN Preferred Requirements Degree
NursingBenefits Statement Note: not all benefits apply to all openings
Comprehensive medical, dental, life insurance, and disability plan options- Pension Plan*/403(b) Plan- 401(k) plan- Tuition Assistance- Health Care and Dependent Care Reimbursement Accounts-On-Site Fitness Center (depending on location)-Paid Time Off Program for vacation, holiday and sick time
- Pension does not apply to Memorial Hospital, Memorial Hospital East, Memorial Medical Group, Alton Memorial or Parkland Health Center Legal Statement The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer REQNUMBER: 1160564-1A
Communication Center Representative In Pikesville, MD (Baltimore County)
Equal Opportunity Employer
Communication Center Representative in Pikesville, MD (Baltimore County)
Are you a change agent? Do you have a passion for serving patients? Are you looking for a growing and thriving organization? If so, look no further than National Spine & Pain Centers
National Spine & Pain Centers (NSPC), the nation's leading pain management practice group, is seeking experienced, compassionate, and driven healthcare call center professionals to take their centralized call center to the next level. We are looking for candidates who are empathic, team-oriented, patient-savvy, and who have a strong attention to detail. Ideal candidates will possess a solid work history demonstrating a thorough foundation of healthcare knowledge, including patient access, patient registration, insurance authorization, medical front desk, etc. Healthcare Call Center experience is preferred, but not required.
The Communication Center Representative (CCR) position is a leader in driving the patient experience for NSPC. It is a metrics and results driven position that is ideal for highly motivated candidates who excel in quality performance environments.
Responsible for serving as front-line support for the Maryland Communication Center, the CCR will answer incoming calls serving with a focus on First Call Resolution in order to address the appropriate course of action. The CCR is responsible for pre-registering and scheduling basic patient encounters utilizing excellent customer services standards.
- Minimum of one (1) year of related experience and/or training as a call center representative, patient scheduling and/or front office experience in a healthcare environment, required.
- Excellent verbal, written, and interpersonal communication skills; including the ability to present information in one-on-one and small group situations to patients, providers, and other staff.
- Resourcefulness, patience, and aptitude to think critically in a fast-paced environment.
- Fluency in medical terminology, as well as proficiency with medical scheduling and office productivity software and equipment.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security.
National Spine & Pain Centers offers supportive management, a great working environment, competitive compensation, quarterly performance bonuses, medical/dental/vision insurance options, life insurance plans, employer matched 401(k), holidays and PTO.
If you would like to join our team of compassionate medical professionals, please apply online. Please note that incomplete submissions will NOT be considered, and we are not able to respond to telephone requests for information related to our openings.
We encourage all prospective candidates to learn more about National Spine & Pain Centers by viewing our website at http://www.treatingpain.com.
Center For Language And International Communication (Clic) Coordinator
Center for Language and International Communication (CLIC) Coordinator Category:Professional Department:Department of Languages, Literatures and Cultures Locations:Albany, NY Posted:Oct 02, '17 Type:Full-time Ref. No.:P17-47937 Share About University at Albany:
Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of more than 17,300 students in nine schools and colleges across three campuses. Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.
The Department of Languages, Literatures and Cultures seeks an Instructional Support Technician to serve as the Coordinator of the Center for Language and International Communication (CLIC) at the University at Albany. Duties include: programmatic responsibilities, issues of technical support, website maintenance, and supervisory and administrative responsibilities. In addition, this position has a 12-month calendar year obligation.
Master's degree in a foreign language or in second-language acquisition from a college or university accredited by the U.S. Department of Education or internationally recognized accrediting organization
Proven managerial and organization skills
Native/near-native skills in a second language
Native/near-native fluency in English
Two years' experience providing college level language lab and computer instructional support to faculty and students, including familiarity with technology as applied to L2 (second language) teaching
The successful candidate will be proficient with Windows PCs, MAC computers, and MS Office applications, maintain a website and have the ability to resolve hardware and software issues.
Applicants must address in their application their ability to work with a culturally diverse population. Additional Information:
Professional Rank and Salary Range: Instructional Support Technician, SL-3 Start Date: June 2018 The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report.
This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this linkhttp://police.albany.edu/ASR.shtml Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email firstname.lastname@example.org. THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER Please apply onlineviahttp://albany.interviewexchange.com/candapply.jsp?JOBID=89648
Hazard Communication Specialist II - Climax Technology Center - Sahuarita, AZ
Climax Molybdenum Co., a subsidiary of Freeport-McMoRan, is the world's leading molybdenum producer and supplier. Our global operations include both primary and byproduct molybdenum mines, integrated global operations, and local customer care. We provide our worldwide partners with the most reliable supply and highest quality molybdenum and rhenium products. We have a long and successful history of conducting our business in a safe, highly efficient and socially responsible manner. We offer outstanding opportunities for individuals who seek challenging, exciting and rewarding work for a company that supplies molybdenum for a variety of high-value applications in industries ranging from steel and oil to aerospace and construction. We encourage you to take some time to explore your career opportunities at Climax Molybdenum. Under the general supervision of the Climax Technology Center Manager, the Hazard Communication Specialist authors and maintains Safety Data Sheets (SDSs) and hazard labels in compliance with global regulations applicable to the company worldwide product portfolio. Provides the regulatory interpretation on GHS/OSHA/REACH requirements for the Climax Molybdenum Company globally. Partner with transportation, labeling and packaging departments for molybdenum products.
Author and maintain Safety Data Sheets and hazard labels in compliance will all regional jurisdictions for worldwide Climax products, byproducts, intermediates, and concentrates
Ensure conformance of SDS content to the U.S. and international SDS guidelines
Monitor and keep up-to-date with the changing regulatory environment as it pertains to hazard communication and labeling and proactively communicate to the CTC manager o Communicate with internal technical experts and H&S resources to ensure SDS content accuracy and quality o Facilitate internal meetings and communications across the Climax organization to gain consensus toward SDS content
Ensure that requirements are met relating to shipping of the Hazardous Materials/Dangerous Goods and environmental regulations relating to air, water and soil as applicable to SDS’s
Participate in trade associations and/or technical associations relating to metals, such as molybdenum, lead, copper, nickel, silica, aluminum, etc.
Maintain and update product labeling required for the U.S. and international sales
Evaluate external information sources and judge suitability for inclusion in SDS’s
Monitor and maintain internal SharePoint applications, files and metadata to ensure consistency and accurate document control as well as availability to the company personnel o Responsible for maintaining current copies of the Climax SDSs in the corporate SDS repository, Sphera o Enter and maintain foreign language translations for all SDS’s and labels
Analyzes data from government publications, vendors and other sources for regulatory data and provides the impact analysis on any changes/trends that may affect SDS/labeling
Coordinate closely with Climax Moly representatives on the IMOA HSE Committee and EU team members regarding regulatory matters and REACH activities
Provide internal and external customer support to corporate customer services and sales personnel with respect to customer inquiries; assist with resolution as needed
Perform other duties as required
Minimum Qualifications* * Bachelor’s degree in Chemistry, Biology, Industrial Hygiene, Toxicology or other equivalent Sciences;AND * Three plus (3 ) years of experience in Mining, Manufacturing, Metals Conversion, Petrochemical, Chemical or equivalent industry
Able to research and analyze information of considerable difficulty and draw valid conclusions and disseminate to management in a group setting
Knowledge of authoring Safety Data Sheets utilizing software packages
Understanding of basic concepts/principles of toxicology
Technical expertise in the areas of air, water quality, and waste management permitting and site-level management
Strong analytical and good oral and written communication skills
Able to research and analyze information of considerable difficulty and draw valid conclusions (skilled in strategic and consequence thinking)
Experience in interfacing with regulatory agencies, evaluating, and complying with regulatory requirements
Demonstrate a high level of attention to detail in all contact with regulatory agencies
Familiar with management systems (ISO 9001, ISO 14001, and OHSAS 18001)
Ability to develop and maintain awareness of occupational hazards and safety precautions
Skilled in following safety practices and recognizing hazards
Preferred* * Master's degree in Chemistry, Biology, Industrial Hygiene, Toxicology or equivalent Sciences
Knowledge of and interaction with regulatory agencies
Ability to communicate in any of the following languages: Spanish, Dutch and English
Knowledge of GHS/OSHA/EU standards, REACH regulations, and compliance requirements
Criteria/Conditions* * Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards
Must be able to work in a potentially stressful environment
Work is in a production plant setting, which may include exposure to extremes in temperature and humidity, moving mechanical parts, risk of electrical shock, toxic chemicals, explosives, fumes or airborne particles
While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs and ladders, work on elevated platforms, talk, hear and see
Occasionally may be required to lift moderately heavy objects (up to 30 lbs) during the course of the workday
Personal protective equipment is required when performing work in a mine, outdoor, manufacturing or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required
Freeport-McMoRan promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing as per applicable State Laws Freeport-McMoRan has reviewed the jobs at its various office and operating sites and determined that many of these jobs require employees to perform essential job functions that pose a direct threat to the safety or health of the employees performing these tasks or others. Accordingly, the Company has designated the following positions as safety-sensitive:
Site-based positions, or positions which require unescorted access to site-based operational areas, which are held by employees who are required to receive MSHA, OSHA, DOT, HAZWOPER and/or Hazard Recognition Training; or
Positions which are held by employees who operate equipment, machinery or motor vehicles in furtherance of performing the essential functions of their job duties, including operating motor vehicles while on Company business or travel (for this purpose “motor vehicles” includes Company owned or leased motor vehicles and personal motor vehicles used by employees in furtherance of Company business or while on Company travel); or
Positions which Freeport-McMoRan has designated as safety sensitive positions in the applicable job or position description and which upon further review continue to be designated as safety-sensitive based on an individualized assessment of the actual duties performed by a specifically identified employee. /Equal Opportunity Employer/Protected Veteran/Disability/
Job:Health & Safety
Title:Hazard Communication Specialist II - Climax Technology Center - Sahuarita, AZ
Communication Center Dispatcher
At Kalispell Regional Healthcare, our mission is to improve the health, comfort, and life of those we serve. We believe in a better future for healthcare.
With more than 4,000 employees, we are the largest private employer in the Flathead Valley. As we continue to grow, we look for people dedicated to service and quality. The Communication Center Dispatcher answers priority lines and dispatches appropriately. This position monitors and operates security infrastructure to include; closed circuit camera systems, alarm panels, radios, mass communication, and flight following systems.
Responsibilities 1. *Answers priority line calls and initiates response for all incoming Code Events, Alarm Activations and other requests. 2. *Monitors and notifies responding medical personnel after activation of Telehealth program protocol. Provides instant communication for internal Stroke Response agencies and prioritizes activation procedures. 3. *Dispatches the ALERT flight teams, secures ground transportation when necessary, monitors flight schedule, and notifies other providers as needed. 4. *Monitors flight following software and dispatches assets for the ALERT program advanced aero medical team. 5. *Utilizes complex technology systems including, but not limited to:
Amcom Phone and On Call System, Record Management system, Service Requester, Meditech, Vehicle Registration database, Physician On-Call software, paging systems, OB systems, alarm systems, Emergency Notification System and multiple camera systems. 6. *Assures that emergency procedures are followed with the appropriate notifications. 7. *Continuously monitors the Security and Maintenance radio channels, alarm panels, surveillance cameras, and electronic security systems. 8. *Identifies areas of concern and makes strategic recommendations for improvements to the Communication Center Supervisor. 9. *Assures compliance for entry and modification of On Call schedules for associated departments and clinics. Requests monthly schedules from departments and clinics when needed and assures that all schedules are entered in the designated system accurately and timely.
Qualifications 1. Computer proficiency as evidenced by pre-employment competency assessments, to include typing, general medical terminology, ten-key data entry and proof reading. 2.
Must pass CritiCall Public-Safety Dispatcher/Calltaker Pre-Employment Testing, within three (3) months of employment. 3. Previous experience in healthcare, fire, EMS, or law enforcement dispatching preferred. 4. Must communicate effectively and maintain cooperative relationships with providers, staff members, patients and the medical community.
Ability to employ tact, diplomacy and compassion with all types of people. Excellent communication skills, both verbal and written required. 5. Knowledge of principles and processes for providing customer service and meeting quality standards for area.
Possess an understanding of the confidentiality laws that govern the provider-patient relationship, including but not limited to HIPAA guidelines. 6. Must be able to manage fast paced and stressful work environment to include managing hospital response to critical code calls. Must be able to multi-task and manage multiple inputs on critical calls. 7.
Experience working with multifaceted technologies, i.e. telephones, computers, and sophisticated computer programs. Ability to learn additional software as needed. 8. Must be able to hear and understand normal phone conversations.
Must be able to differentiate between colors, read a computer screen, and speak clearly over multi-channel radio systems or other communication devices Kalispell is a dynamic community located within a thirty-minute drive of Flathead Lake, Whitefish Mountain Ski Resort, Glacier National Park, several National and State forests and parks, and the Bob Marshall Wilderness area. Kalispell is the retail, professional, medical, and governmental center of the Flathead Valley serving approximately 140,000 people in Northwest Montana.
Requisition ID2017-3247# of Openings1
Pay Period Status72
Data Center Transformation Change And Executive Communication Manager
RGP is seeking Information Management talent for an upcoming Data Center relocation / outsourcing project located in Hialeah, Florida with experience Change Management, organizational design, communications and training. Technical Change Manager with be responsible for the management, business analysis, co-ordination, design and delivery of change for new process development, and internal driven change, (including process documentation) required. This role will also act a single point of contact and interface for the team to drive consistent project management, processes, performance optimization programs and process improvements initiatives. Attributes of our global professionals include: a dedication to client service, the ability to think in complex and ever changing situations, strong communication skills and the ability to solve problems, execute and transfer knowledge.
A Bachelor’s degree + 5+ years of communications and change management, transformation experience; prefer experience with large consulting firm
Extensive experience leading change and communication efforts for multiple global, complex technology transformation
Extensive understanding of change principles and methodologies with the ability to define a flexible, unique approach based on the business team and working environment
Experience with a minimum of two full lifecycle change management projects
Experience leading and executing against a complex, comprehensive communications plan
Track record of delivering at ‘C’ level, major business change programs including executive alignment and stakeholder management
Experience working as a single-change and communications project resource, and as a lead of a small-change team
Strong relationship management skills with a proven track record
Highly developed communication skills with expertise in producing organization-wide communications and development of a communication strategy
Experience with project management approaches, tools, and phases of the project lifecycle
Call Center Sales/ Cox Communication
Join our Cox Communication team! If you enjoy competition and sales, then being with InfoCision is where you should be! Handle calls for Cox, and use your communication skills to help customers find the best values for their budgets. Flexible Schedules. Work happy, live happy!
- Paid Holidays and Vacation
- Weekly Pay Checks PLUS Bonus
- Flexible Schedules after 6 weeks
- Benefits available for full and part time
- Fun Professional Environment
- Fitness Center and
- Handle inbound calls
- Sell products to customers and meet sales goals
- Offer a first-class customer experience
- Have fun and love what you do
- Listening and communication skills
- Enthusiastic and friendly personality
- Computer skills
- Ability to read and follow instructions
- 18 years of age with the ability to pass a background check and drug test
Pt Communication Center Clinical Svc Nurse Sup
The Nurse Supervisor functions as a member of the Patient Communication Center team, providing daily support to the Nurse Triage team members, as well as advanced clinical telephone support to patients and other callers. Telephone triage calls will involve assessment of patient needs and appropriate case disposition to ensure positive patient outcomes, and may include collaboration with clinic and hospital based providers. Incumbent must have a strong clinical background to be able to triage and refer callers appropriately.
California RN License, RN degree (BSN strongly preferred), CPR (BLS). Minimum 5 years of recent Ambulatory Nursing experience in clinic, urgent care, or ER/ED, 10 years preferred. Experience with a variety of specialties & sub-specialties.
Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions. Knowledge to problem-solve with other members of the Patient Communication Center team and to effect change toward improvement of clinic services. Skill in speaking clearly and using appropriate grammar.
Must have pleasant and courteous telephone voice and manners. Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur. Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.
Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors. Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment. Skill to organize workflow to accomplish established objectives.
Ability to establish cooperative working relationships with administrators, physicians, peers, and the public. Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action. Familiarity with Nursing regulations, institutional standards of care and risk management.
Strong interpersonal skills; ability to effectively work with a diverse team of individuals in group settings. Experience with various computer software, knowledge of Microsoft Word, Excel, Outlook, and the Internet. Typing skills to prepare forms and correspondence with speed and accuracy.
Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology. Experience working with Electronic Medical/Health Records and documenting electronically.
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