Communication Center Operator Job Description Sample
Communication Svc Operator
We're a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Responsibilities and Qualifications
Handles incoming/outgoing calls from main Mercy Hospital campus, Orthopedic Hospital campus, Mercy Clinics and independent Answering Service clients with efficiency and courtesy while maintaining composure at all times. Documents calls, consults and messages with accuracy for the hospital, Mercy Clinics and Answering Service.
Answering Service for over 250 Mercy physicians, independent physicians and Mercy on-call departments. Uses computer/paging terminal to relay messages efficiently. Uses notification system to relay all codes and alerts efficiently.
Contributes positively to an environment of teamwork and positive attitude. Maintains knowledge of procedures for any emergency,code or alert. Treats all callers with respect and dignity.
Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications:
Education: High School diploma required.
Experience: Basic computer skills and keyboarding-40 wpm with accuracy in spelling.
Other: Ability to communicate clearly both orally and written.
Exceptional listening skills, good voice quality, good diction/grammar. Ability to sit for 8 hours. Must be able to complete multitasking while on the phone. Should derive satisfaction from being proactive in assisting others and assisting getting callers to the right extension.
Preferred Experience: Should have taken medical terminology. Previous call center experience.
Preferred Other: Should exhibit ability to handle stressful situations due to volume of calls, importance and nature of calls and calling of codes. Must maintain composure and confidentiality.
We'll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a "top 100 places to work." We go out of our way to help people feel welcomed.
We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We're proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision.
We're also collaborative and are not afraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.
Communication Research Center LAB & Research Manager, College Of Communication (6407/G3118)
The Communication Research Center (CRC) connects students, faculty, and researchers to the exciting developments in communication research. The CRC effectively uses the most advanced theory and methods for examining communication.
This is an unparalleled opportunity to help advance communication research at Boston University. This Lab & Research Manager will be integral to the day-to-day operations and administration of the CRC.
In this role, you will help facilitate research conducted within the College of Communication. You will work closely with faculty on grant proposals, including taking the initiative to bring grant opportunities to the attention of faculty researchers. Additionally, the Lab & Research Manager will be expected to be comfortable with technology, as this position will administer the College's research participant pool through the SONA system and include training in the vast array of resources provided by our center (e.g., iMotions biometrics research platform, virtual reality workstation, etc.). This position will also have a significant online presence. The Lab & Research Manager will coordinate and promote CRC sponsored events, manage online content such as CRC news through the website and social media, and produce the CRC biannual newsletter.
In addition, the Lab & Research Manager will be responsible for managing and maintaining all facilities and technologies in the CRC. This individual will be proactive and responsive to all requests regarding the access and use of these resources, as well as provide tours of the center to students, faculty, and external clients.
This is a 3-year term position.
Applicants without cover letters will not be considered.
Bachelor's degree required, Master's degree preferred. Five to eight years' work experience.
Must be able to multi-task and have excellent time management skills. Must be comfortable with technology to be able to train others. Must have excellent oral and written communication skills.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
Communication Ctr Operator I
Call center agent needed for major university and health system in a 24/7 operation. Responsible for answering telephone calls from the public and internal university/hospital system, facilitating communications throughout the hospital system through the use of multiple communication tools and systems. Serves as the Information Center for staff, physicians and the community.
The Telephone Operator / Communication Clerk is responsible for answering all calls, scheduling appointments and taking messages. Knowledge of business office procedures. Grammar, spelling, punctuation, and typing skills. Skill in answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems.
Responsible for answering telephone calls from the public and internal university and hospital systems, facilitating communications throughout the institution through the use of multiple communication tools and systems. Serve as the Information Center for staff, physicians and the community
Manage calls and information flow in a 24/7 in a large university and medical center setting
Must have prior switchboard experience
Knowledgeable with word processing skills using current version of Windows
Be able to perform multiple tasks simultaneously, have excellent communication skills (good listening skill and clear diction)
Must have good judgment and decision making skills (particularly in emergency situations, integrate new information quickly, self-motivated to find information needed and to work with the team.
Customer service, confidentiality, strong comfort level with computers, basic knowledge of health care and medical terminology are essential.
Answer calls on a multi-line system, determine the caller's need, and transfer the call to the appropriate department. May need to research within software database to determine how to assist the caller (department referrals, physicians, appointment line, etc.)
Having a clear, professional speaking voice and providing excellent customer service to all customers are key!
Must also have prior experience answering and routing calls using a multi-line phone or system, and must be comfortable using a computer for research/emails and learning new systems.
Screen telephone calls to ensure routing to the appropriate department or individual.
Ability to talk and type simultaneously
Typing speed of 40 WPM minimum with 90% accuracy
Excellent Customer Service skills
Exceptional phone etiquette
Have a positive attitude
MS Office knowledge a plus
Spanish bilingual a plus
- High school education or GED
At least two years medical office experience required.
One year office switchboard experience required.
Basic computer and keyboarding skills required.
Must be available to work flexible days and hours.
- 1-year minimum working experience in a Community Based Organization or Customer Service.
Proficiency in written and verbal English and targeted language.
Exceptional customer service skills.
Pleasant telephone manner.
Proficiency in PC/MAC – working knowledge of Microsoft Office applications,
Ability to prioritize assignments to complete work in a timely manner.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
High School graduate
Prior knowledge of a communications system is preferred.
Degrees, Licensures, Certifications
PBX Communication Operator - PRN
Swedish Medical Center in Englewood, Colorado, part of HealthONE, serves as the Rocky Mountain Region's referral center for neurotrauma and as the region's first Joint Commission-certified Comprehensive Stroke Center, a recognized leader in the most advanced stroke care. A level one trauma center, Swedish offers patients the highest quality care and the most advanced technologies and treatments in nearly every medical specialty and is an eight-time winner of the NRC Health Consumer Choice Award.
Our facility is an acute care hospital with 368 licensed beds. We are located in the south metro Denver area where we have been a proud member of the community for more than 100 years. Annually, Swedish cares for more than 200,000 patients with a team of 2,000 dedicated employees, 500 volunteers and more than 1,300 physicians
PBX Operator is responsible for processing incoming, outgoing and internal telephone and other communications traffic at a high level of speed, accuracy and courtesy. The Operator monitors the fire alarm and other facility emergency alarms, and is responsible for immediately communicating events through appropriate processes.
Operators are required to follow established guidelines, policies, and regulations to protect confidential information. Additionally, performs clerical and other duties as assigned.
High School Diploma or GED preferred
PBX or switchboard operations training preferred.
6 months at – hospital, clinic, doctor's office, or call center preferred.
Emergency dispatch experience is preferred.
Excellent telephone communication skills, pleasing voice, clear diction, proper grammar, typing and computer skills are required. Ability to speak, read, and write the English language required.
Spanish or other foreign language fluency is desirable. Positive attitude, adaptable
Public Safety Communication Operator (40522)
Public Safety Communication Operator
Georgia World Congress Center Authority
Here at the Georgia World Congress Center Authority we offer fulfilling and sensational careers on a campus which includes one of the world's largest domed structures, the Georgia Dome; the fourth largest convention center in the United States, the Georgia World Congress Center; and the site of the 1996 Olympic Games, Centennial Olympic Park. Every year the GWCCA campus accommodates over one million visitors for sporting events, concerts, and conventions and entertainment events hosted in the heart of downtown Atlanta. Our mission is to promote and facilitate events and activities that generate economic benefits to the citizens of the State of Georgia and the City of Atlanta as well as enhance the quality of life for every Georgian.
The Georgia World Congress Center is currently seeking a Public Safety Communication Operator to join our team. The Public Safety Communications Operator will assist in information/intelligence sharing while assigned to the GWCCA Emergency Operations Center. The primary responsibility of this position will ensure that all law enforcement/intelligence database are utilized to support the overall safety and security of GWCCA events.
Successful employees at the Georgia World Congress Center Authority embody our four core values- to be one, to be honest, to be stewards, to be dynamic – and share our vision to be the #1 convention, sports, and entertainment destination in the world.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive calls for service by radio, phone, or in person.
Notification to GWCCA Emergency Operations Center on all incidents that require a public safety response.
Completion of post event reports, if necessary, and dissemination to appropriate personnel and agencies.
Document incoming information from telephone calls, faxes, email, text messages, internet sites and other sources.
Ability to assess, organize and manage raw data for inclusion in automated database system.
Ability to use various computer applications to prepare presentations, reports or extract data.
Knowledge of law enforcement policies and procedures.
Such other duties, functions, and responsibilities as required by the Emergency Preparedness Manager.
KNOWLEDGE, SKILLS, and ABILITIES
High degree of integrity and compliance
Thoroughness in task approach, follow-up & completion;
Crowd management skills
Ability to prioritize tasks & to manage workload using own initiative
Ability to multi-task & work under pressure with limited resources
Assess, weigh and manage risk in the face of uncertainty
Ability to work an irregular work schedule as required to perform duties and responsibilities
EDUCATION AND/OR EXPERIENCE
Must have three years (3) experience in an Emergency Operations Center type structure during major events or crisis.
Operating knowledge of web based crisis management or event programs, such as WEB-EOC, E-Team or ISS. Certified as a Crime and Intelligence Analyst.
Operational experience in a public safety field is preferred (Police, Fire or Emergency Management).
Must have a high school diploma or general education degree (GED) for this position.
Candidate must be proficient in Microsoft Word, PowerPoint and Outlook systems.
Must have the ability to manage multiple tasks efficiently while working productively in a fast-paced and team-oriented environment.
Bachelor's Degree in Business Administration, Criminal Justice or related field preferred.
Multi-lingual skills are preferred.
Experience working for a multi-purpose facility servicing major exhibition, entertainment or meeting oriented events preferred.
Law enforcement work can be very dangerous and stressful. In addition to the obvious dangers of confrontations with criminals, security officers need to be constantly alert and ready to deal appropriately with a number threatening situations. Officers frequently work weekends, holidays, and nights. Officers are expected to work at any time their services are needed and may work long hours standing post. Officer are expected to report for duty in full uniform with the appropriate and necessary equipment needed in the performance of their duty. All positions are required to work in inclement weather conditions if necessary.
To learn more about our culture and campus, visit us at www.gwcca.org.
The Authority is an Equal Opportunity Employer, and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.
Hazard Communication Specialist II - Climax Technology Center - Sahuarita, AZ
Climax Molybdenum Co., a subsidiary of Freeport-McMoRan, is the world's leading molybdenum producer and supplier. Our global operations include both primary and byproduct molybdenum mines, integrated global operations, and local customer care. We provide our worldwide partners with the most reliable supply and highest quality molybdenum and rhenium products. We have a long and successful history of conducting our business in a safe, highly efficient and socially responsible manner.
We offer outstanding opportunities for individuals who seek challenging, exciting and rewarding work for a company that supplies molybdenum for a variety of high-value applications in industries ranging from steel and oil to aerospace and construction. We encourage you to take some time to explore your career opportunities at Climax Molybdenum.
Under the general supervision of the Climax Technology Center Manager, the Hazard Communication Specialist authors and maintains Safety Data Sheets (SDSs) and hazard labels in compliance with global regulations applicable to the company worldwide product portfolio. Provides the regulatory interpretation on GHS/OSHA/REACH requirements for the Climax Molybdenum Company globally. Partner with transportation, labeling and packaging departments for molybdenum products.
Author and maintain Safety Data Sheets and hazard labels in compliance will all regional jurisdictions for worldwide Climax products, byproducts, intermediates, and concentrates
Ensure conformance of SDS content to the U.S. and international SDS guidelines
Monitor and keep up-to-date with the changing regulatory environment as it pertains to hazard communication and labeling and proactively communicate to the CTC manager
Communicate with internal technical experts and H&S resources to ensure SDS content accuracy and quality
Facilitate internal meetings and communications across the Climax organization to gain consensus toward SDS content
Ensure that requirements are met relating to shipping of the Hazardous Materials/Dangerous Goods and environmental regulations relating to air, water and soil as applicable to SDS's
Participate in trade associations and/or technical associations relating to metals, such as molybdenum, lead, copper, nickel, silica, aluminum, etc.
Maintain and update product labeling required for the U.S. and international sales
Evaluate external information sources and judge suitability for inclusion in SDS's
Monitor and maintain internal SharePoint applications, files and metadata to ensure consistency and accurate document control as well as availability to the company personnel
Responsible for maintaining current copies of the Climax SDSs in the corporate SDS repository, Sphera
Enter and maintain foreign language translations for all SDS's and labels
Analyzes data from government publications, vendors and other sources for regulatory data and provides the impact analysis on any changes/trends that may affect SDS/labeling
Coordinate closely with Climax Moly representatives on the IMOA HSE Committee and EU team members regarding regulatory matters and REACH activities
Provide internal and external customer support to corporate customer services and sales personnel with respect to customer inquiries; assist with resolution as needed
Perform other duties as required
Bachelor's degree in Chemistry, Biology, Industrial Hygiene, Toxicology or other equivalent Sciences; AND
Three plus (3 ) years of experience in Mining, Manufacturing, Metals Conversion, Petrochemical, Chemical or equivalent industry
Able to research and analyze information of considerable difficulty and draw valid conclusions and disseminate to management in a group setting
Knowledge of authoring Safety Data Sheets utilizing software packages
Understanding of basic concepts/principles of toxicology
Technical expertise in the areas of air, water quality, and waste management permitting and site-level management
Strong analytical and good oral and written communication skills
Able to research and analyze information of considerable difficulty and draw valid conclusions (skilled in strategic and consequence thinking)
Experience in interfacing with regulatory agencies, evaluating, and complying with regulatory requirements
Demonstrate a high level of attention to detail in all contact with regulatory agencies
Familiar with management systems (ISO 9001, ISO 14001, and OHSAS 18001)
Ability to develop and maintain awareness of occupational hazards and safety precautions
Skilled in following safety practices and recognizing hazards
Master's degree in Chemistry, Biology, Industrial Hygiene, Toxicology or equivalent Sciences
Knowledge of and interaction with regulatory agencies
Ability to communicate in any of the following languages: Spanish, Dutch and English
Knowledge of GHS/OSHA/EU standards, REACH regulations, and compliance requirements
Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards
Must be able to work in a potentially stressful environment
Work is in a production plant setting, which may include exposure to extremes in temperature and humidity, moving mechanical parts, risk of electrical shock, toxic chemicals, explosives, fumes or airborne particles
While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs and ladders, work on elevated platforms, talk, hear and see
Occasionally may be required to lift moderately heavy objects (up to 30 lbs) during the course of the workday
Personal protective equipment is required when performing work in a mine, outdoor, manufacturing or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required
Freeport-McMoRan promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing and on-going random drug testing as per applicable State Laws
Freeport-McMoRan has reviewed the jobs at its various office and operating sites and determined that many of these jobs require employees to perform essential job functions that pose a direct threat to the safety or health of the employees performing these tasks or others. Accordingly, the Company has designated the following positions as safety-sensitive:
Site-based positions, or positions which require unescorted access to site-based operational areas, which are held by employees who are required to receive MSHA, OSHA, DOT, HAZWOPER and/or Hazard Recognition Training; or
Positions which are held by employees who operate equipment, machinery or motor vehicles in furtherance of performing the essential functions of their job duties, including operating motor vehicles while on Company business or travel (for this purpose "motor vehicles" includes Company owned or leased motor vehicles and personal motor vehicles used by employees in furtherance of Company business or while on Company travel); or
Positions which Freeport-McMoRan has designated as safety sensitive positions in the applicable job or position description and which upon further review continue to be designated as safety-sensitive based on an individualized assessment of the actual duties performed by a specifically identified employee.
Equal Opportunity Employer/Protected Veteran/Disability
Corrections Communication Operator - Madison
The DOC Electronic Monitoring Center provides electronic monitoring services to the Division of Community Corrections, Division of Juvenile Corrections, local law enforcement, and county human services agencies. This position participates in the operation of the 24 hour/7 days a week statewide Corrections Electronic Monitoring system.
This system contains confidential and detailed information on approximately 2,000 offenders and electronically tracks their movements in and out of their residences to treatment and employment settings. This position has responsibility for providing detailed offender information to probation and parole field agents, county organizations, DOC administrative staff, as well as correctional and law enforcement agencies at the County, State and Federal levels.
Special Notes: Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DOC sponsorship) at the time of application.
The Department of Corrections will conduct criminal background checks on applicants prior to selection to determine whether the circumstances of any conviction may be related to the job being filled. Upon hire, all new DOC employees are subject to fingerprinting.
The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency to employment. Applicants who fail or refuse the drug screen will not be given further consideration for employment.
This position requires employees to be ordered to work additional 8-hour shifts. The ability to work an additional 8-hour shift is an essential function of the position. The operation is 24 hours/7 days a week with 3 shifts.
Minimally qualified candidates will have:
Education, training, and/or experience working with computer programs such as Microsoft Office Suites (Word, Excel, Outlook) and utilizing them to create reports, analyze data, and data entry
Education, training, and/or experience interpreting and communicating policies, procedures, and information to various audiences (supervisor, law enforcement, public, etc.)
Excellent customer service, problem solving, and communication skills
PBX Communication Operator - Part Time
Position Summary: Answer and process telephone calls on multi-line computer based switchboard.
Provide exceptional customer service and communication skills in a friendly, caring and professional sounding manner.
Accurately screen incoming calls of all categories, routing calls to patient rooms, hospital departments, hospital staff and physician offices. Assist all callers providing directions to and within the facility.
Perform overhead and text paging functions.
Process internal emergency calls, immediately activating emergency protocol with speed and accuracy.
Display knowledge in the use of Windows based computer system and required programs.
PBX operator position will be part-time with benefits - Rotating day, evening, and weekend shifts as required.
Presbyterian/St. Luke's Medical Center and Rocky Mountain Hospital for Children expects our Code of Conduct Value Statements to be reflected in the way every employee interacts with co-workers, patients and family members, and with others in the community.
We recognize and affirm the unique and intrinsic worth of each individual
We treat all those we serve with compassion and kindness
We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives.
We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect and dignity
II. POSITION REQUIREMENTS:
A. Licensure / Certification / Registration None.
B. Education: High School Diploma or GED.
C. Experience: 1 year PBX experience or telephone customer service experience in a high volume environment necessary. Previous Nortel telephone system experience and medical setting desirable.
D. Knowledge / Skills / Abilities: Excellent telephone communication skills, pleasing voice, excellent customer service skills, proper grammar, typing and computer skills are required.
I. DEGREE OF SUPERVISION REQUIRED:
General direction by immediate supervisor. Operators are expected to be knowledgeable of and stay current with company and department policy and safety/ disaster procedures, with minimal supervision.
II. ORIENTATION PERIOD: 6 TO 8 WEEKS.
Security Operations Center Communication Specialist
PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!
The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center (SOC) Communication Specialist. As a SOC Communication Specialist, you will serve as the main point of intake, dissemination and escalation of information and issues as reported by employees, contractors, and outside agencies. During the time of disasters or special events the communication specialist will handle the real-time dissemination of information and serve as the main point of contact. The main duties are writing reports, answering and screening phone calls, updating tracking spreadsheets, CCTV video retrieval, downloading and copying to disk, access control troubleshooting and additional related duties as needed. The position is responsible for reporting to security management, supervisors and shift leads.
G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.
G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.
Specific Duties and Essential Functions
Working with office management, supervisors and team of operators; ensure security management is apprised of all significant and unusual events in real-time, and documentation is maintained
Writing factually accurate incident reports and communications; up-channeling the information as needed
Intake and dissemination of information and communications for both emergency and non-emergency situations
Handling corporate communications, calls-for-service, radio dispatch, phone, and email correspondence
Answering customer service related calls and either resolves them personally or refers to the appropriate individual/department
Updating current tracking spreadsheets and creating new spreadsheets as needed
Access control troubleshooting
Perform other tasks and duties of a similar nature and scope as assigned
The Ideal Candidate:
Education, Licenses and Certifications Required
- Must possess a high school diploma or equivalent
Type and Length of Specific Experience Required
- Must possess a minimum of two (2) years of professional security operations experience
Proficient computer skills including Microsoft Office
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Must be at least 18 years old or the minimum age required by the state, if higher
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
Must submit to a pre-employment drug test
Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
Physical Requirements and Environment
Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat
Major activity: Office environment, writing reports, disseminating information, customer service, speaking, listening, observing
Physical efforts to carry out job duties: Standing, walking, and sitting. Minimal to no stooping or kneeling.
About the Company:
EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity
G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace
If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.
To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Communication Center Specialist C28
Ensure the delivery of services for the assigned department or division through radio communication; operate equipment necessary for communication and dispatch appropriate services as needed for the operation of assigned department or division.
Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Minimum Education, Experience And Additional Requirements
Related education may be substituted for experience on a year for year basis.
High school diploma or GED, plus three (3) years general office experience to include one (1) year radio dispatching and/or two-way radio operation experience.
Possession of a Driver's License or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within six (6) months from date of hire.
Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of twenty-five (25) net WPM. Local typing tests may be taken Monday - Friday 8am to 3:30pm at the following locations: NM Workforce Connection, 501 Mountain Rd NE, Albuquerque, NM 87102 OR Sandoval Workforce Connection, 301 Rail Runner Ave, Bernalillo, NM 87004.
Basic operations, services and activities of a communications dispatch program
Federal Communications Commission (FCC) established rules and regulations
English usage, spelling, grammar and punctuation
Modern office procedures, methods and equipment including computers
Methods, techniques and software used to route and track incoming calls and requests
Pertinent Federal, State and local laws, codes and regulations
Preferred Skills & Abilities
Operate various forms of communications equipment
Respond to emergency situations quickly and calmly and in accordance with department policies and procedures
Evaluate and prioritize assignments, work on multiple assignments simultaneously under pressure
Route requests for service to appropriate personnel
Maintain records, files and logs
Interpret and explain City policies and procedures
Type at a speed necessary for successful job performance
Respond to requests and inquiries from the general public
Understand and follow oral and written instructions
Communicate clearly and concisely
Perform the essential functions of the job with or without reasonable accommodation
Operate office equipment including computers and supporting word processing and spreadsheet applications
Establish and maintain effective working relationships with those contacted in the course of work
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