Communication Center Operator Job Description Sample

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center (SOC) Communication Specialist. As a SOC Communication Specialist, you will serve as the main point of intake, dissemination and escalation of information and issues as reported by employees, contractors, and outside agencies. During the time of disasters or special events the communication specialist will handle the real-time dissemination of information and serve as the main point of contact. The main duties are writing reports, answering and screening phone calls, updating tracking spreadsheets, CCTV video retrieval, downloading and copying to disk, access control troubleshooting and additional related duties as needed. The position is responsible for reporting to security management, supervisors and shift leads.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

• Working with office management, supervisors and team of operators; ensure security management is apprised of all significant and unusual events in real-time, and documentation is maintained

• Writing factually accurate incident reports and communications; up-channeling the information as needed

• Intake and dissemination of information and communications for both emergency and non-emergency situations

• Handling corporate communications, calls-for-service, radio dispatch, phone, and email correspondence

• Answering customer service related calls and either resolves them personally or refers to the appropriate individual/department

• Updating current tracking spreadsheets and creating new spreadsheets as needed

• Access control troubleshooting

• Perform other tasks and duties of a similar nature and scope as assigned

The Ideal Candidate:

Education, Licenses and Certifications Required

• Must possess a high school diploma or equivalent

Type and Length of Specific Experience Required

• Must possess a minimum of two (2) years of professional security operations experience

Skills Required

• Proficient computer skills including Microsoft Office

• Effective oral and written communication skills

• Active listening skills

• Ability to assess and evaluate situations effectively

• Ability to identify critical issues quickly and accurately

• Attention to detail

Other

• Must be at least 18 years old or the minimum age required by the state, if higher

• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States

• Subject to a drug screen to the extent permitted by law

• Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat

Major activity: Office environment, writing reports, disseminating information, customer service, speaking, listening, observing

Physical efforts to carry out job duties: Standing, walking, and sitting. Minimal to no stooping or kneeling.

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer

and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Communication Center Dispatcher

FLSA Status: Nonexempt

Months Per Year: 12

Hours Per Week: 40

Position Description

Provide emergency and non-emergency communication center dispatching for the University's Department of Public Safety. Intake, prioritize and dispatch calls for service.

Maintain communication with security officers and responding Police, Fire and Medical services. Coordinate EMS service onto the campus. Monitor in house Fire and security alarms, video feeds, radio and phone traffic and operate access control systems, and provide documentation using a Computer Aided Dispatch program.

Provide emergency aid and direction to campus community members during critical incidents. Operate the Public Emergency Communication alerting tools (informacast, Area Wide broadcast, E2campus, emails messaging and similar emergency communication tools).Serve as after hours contact and referral for

campus facilities issues and coordinates after hours response. Provide information assistance to general public inquiries.Receive, prioritize, and route emergency telephone calls from the public to appropriate jurisdictions.

Document appropriate information in computer aided dispatch software. Monitor Fire and

Security alarms, access control programs and video feeds and dispatch appropriately. Retrieve and evaluate information from the computer, based on knowledge of dispatch and emergency response procedures, status of available emergency responders and familiarity with Seattle University and its

geographical features. Relays call information and/or dispatches appropriate Public Safety personnel to the scene of the reported incidents. Remain calm and composed under stressful situations and during high levels of phone and radio traffic.

Enters and receives information such as wants, stolen vehicles, missing persons and transmits requested

information to field units. Communicates with a variety of agencies.

Regularly contacts and updates status of field according to established procedures and protocols. Receives non-emergency telephone complaints and inquiries from the public. Determine the nature of the call based on established procedures and

either refer the caller to the appropriate agency or enters the call in the computer and dispatches units according to the priority and urgency of the call. Efficiently use the campus emergency communication tools. Formulate, screen and send campus emergency communications as required under the Federal

Higher Education act (Clery). Provide priority communications to assist in the safe evacuation or movement of campus community members.Monitor and control campus access control systems, Verify authorized access, regularly adjust and program building door schedules to reflect campus

activities and closures. Assist in ensuring that campus residents maintain access to their residence facilities and issue temporary access cards to replace lost misplaced or stolen cards.

Qualifications

AA degree

Able to handle call volume while making decisions quickly and accurately.

Ability to work rotating shifts to cover a 24/7 operation.

Keyboard entry skills at a minimum of 40 wpm net.

Experience in the use of computer software such as word processing, spreadsheets, database management, desktop publishing programs or other business/educational software preferred.

Experience using multi-line phone systems and radio systems preferred.

Must acquire within first quarter of training a working knowledge of the geography of Seattle University

and the surrounding neighborhoods.

Preferred Qualifications:

BA in Criminal Justice, Communications or related field.
2 years experience in Security or Public Safety dispatch.

Ability to use questioning and inquiry skills to draw out specific information from callers who are upset,

frightened, abusive, or hurt, while remaining calm and composed.

Good communications skills and the ability to treat people in a courteous and professional manner.

Washington State Criminal Justice training in Telecommunicator 1.

Seattle University, founded in 1891, is a Jesuit Catholic university located on 50 acres in Seattle's Capitol Hill neighborhood. More than 7,400 students are enrolled in undergraduate and graduate programs within nine schools and colleges.

U.S. News and World Report's "Best Colleges 2017" ranks Seattle University 8th in the West among universities that offer a full range of masters and undergraduate programs. Seattle University is an equal opportunity employer.

In support of its pursuit of academic and scholarly excellence, Seattle University is committed to creating a diverse community of students, faculty and staff that is dedicated to the fundamental principles of equal opportunity and treatment in education and employment regardless of age, color, disability, gender identity, national origin, political ideology, race, religion, sex, sexual orientation, or veteran status. The university encourages applications from, and nominations of, individuals whose differing backgrounds, beliefs, ideas and life experiences will further enrich the diversity of its educational community.

Application Instructions

Applicants are also strongly encouraged to attach an electronic cover letter and resume when applying. Persons who need assistance with the recruitment process may contact the Office of Human Resources at: 206-296-5870. Job postings are open until filled, unless otherwise specified.

PRN/Per Diem

Swedish Medical Center in Englewood, Colorado, part of HealthONE, serves as the Rocky Mountain Region's referral center for neurotrauma and as the region's first Joint Commission-certified Comprehensive Stroke Center, a recognized leader in the most advanced stroke care. A level one trauma center, Swedish offers patients the highest quality care and the most advanced technologies and treatments in nearly every medical specialty and is an eight-time winner of the NRC Health Consumer Choice Award.

Our facility is an acute care hospital with 368 licensed beds. We are located in the south metro Denver area where we have been a proud member of the community for more than 100 years. Annually, Swedish cares for more than 200,000 patients with a team of 2,000 dedicated employees, 500 volunteers and more than 1,300 physicians

Position Responsibilities:

PBX Operator is responsible for processing incoming, outgoing and internal telephone and other communications traffic at a high level of speed, accuracy and courtesy. The Operator monitors the fire alarm and other facility emergency alarms, and is responsible for immediately communicating events through appropriate processes.

Operators are required to follow established guidelines, policies, and regulations to protect confidential information. Additionally, performs clerical and other duties as assigned.

Position Requirements:

Licensure/Certification/Registration:

None

Education:

High School Diploma or GED preferred

PBX or switchboard operations training preferred.

Experience:
6 months at – hospital, clinic, doctor's office, or call center preferred.

Emergency dispatch experience is preferred.

Knowledge/Skills/Abilities:

Excellent telephone communication skills, pleasing voice, clear diction, proper grammar, typing and computer skills are required. Ability to speak, read, and write the English language required.

Spanish or other foreign language fluency is desirable. Positive attitude, adaptable

Communication Center Representative

National Spine & Pain Centers, the nation's leading pain management specialty providers, is looking for outstanding medical call center representatives to staff our communications (call center) facility in our Hunt Valley, Call Center.

We are looking for candidates who are conscientious, extremely organized, and who possess a passion for delivering superior patient care and customer service. Main responsibilities will include patient scheduling, new patient coordination, message management, and other patient/provider electronic correspondence for all offices in the Maryland Operations region.

In addition to a high school diploma or general education degree (GED), successful candidates will have the following and more:

• Three years of related experience and/or training as a call center representative, preferably in a healthcare environment, required.

• Excellent verbal, written, and interpersonal communication skills; including the ability to present information in one-on-one and small group situations to patients, providers, and other staff.

• Resourcefulness, patience, and aptitude to think critically in a fast-paced environment.

• Fluency in medical terminology, as well as proficiency with medical scheduling and office productivity software and equipment.

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security.

National Spine & Pain Centers offers supportive management, a great working environment, competitive compensation, medical/dental/vision insurance options, life insurance plans, employer matched 401(k), holidays and PTO.

If you would like to join our team of compassionate medical professionals, please apply online. Please note that incomplete submissions will NOT be considered, and we are not able to respond to telephone requests for information related to our openings.

National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

We encourage all prospective candidates to learn more about National Spine & Pain Centers by viewing our website at

Job Summary

We are searching for a Communications Center Operator I – someone who works well in a fast-paced setting. In this position, you'll answer and direct incoming and outgoing telephone calls, place pages, process emergency procedures and maintain telecommunications-related records.

Think you've got what it takes?

Responsibilities

• Answers calls promptly and listens carefully to caller.

• Completes page requests to hospital staff as appropriate.

• Connects calls to requested extension, department or individual as quickly as possible.

• Provides patient information to callers as allowed under hospital policy and federal and state regulations.

• Determines where the caller needs to be directed if they are unclear, by using non-threatening inquiry techniques.

• Queries the appropriate system for desired name, department or other information.

• Processes long distance calls for certain departments.

Qualifications

• High school diploma or GED required.

• Experience in a healthcare environment preferred.

• Bilingual English/Spanish is strongly preferred.

Company Profile

Texas Children's Hospital

Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.

Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 13,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org.

PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!

The world's leading private security organization, G4S, has an immediate job opportunity for a Regional Command Center (RCC) Operator. As a Regional Command Center Operator, you will be primarily responsible for receiving emergency and non-emergency calls, accessing video surveillance and access control systems, and coordinating the response effort. You will provide timely and accurate information for security managers through the use of data available in sensitive security databases. Additionally, you will generate incident reports for security and investigative purposes.and act as a liaison between supervision/management and security personnel.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

Specific Duties and Essential Functions

• Monitor CCTV and access control systems for a network of facilities across North America

• Verify security related alarms; dispatch first responders and provide situation updates to security managers

• Maintain knowledge of the location and the status of various security personnel

• Create accurate communications logs and accurately report incidents in case management databases

• Provide situational awareness of issues occurring throughout the region and at high level globally, through internet observation, news media reporting and establish intergroup communication with other support elements

• Utilize geographic information systems to ascertain potential risk and incidents that occur in the vicinity of the company's assets

• Provide information for investigative purposes by making use of data and information available in sensitive security databases

• Support the critical role of "Incident Reach back Command" by facilitating the dissemination of information in order to mobilize the necessary resources to ensure that the regional staff can mitigate immediate risk and incidents

• Utilize SharePoint sites and Microsoft Office Suite programs to generate reports and access security related information

• Make common sense decisions and exercise action during high tension and stressful situations

The Ideal Candidate:

Education, Licenses and Certifications Required

• Must possess a high school diploma or equivalent

• Must possess a current and valid driver's license

• Must possess, or be able to obtain, a Florida Class D/Security Officer License

Type and Length of Specific Experience Required

• Must have prior military, law enforcement or private sector security experience with demonstrated competency in crisis response

Skills Required

• Proficient computer skills including Microsoft Office

• Effective oral and written communication skills

• Active listening skills

• Ability to assess and evaluate situations effectively

• Ability to identify critical issues quickly and accurately

• Attention to detail

Other

• Must be at least 18 years old or the minimum age required by the state, if higher

• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States

• Subject to a drug screen to the extent permitted by law

• Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office, minimal to no exposure to extreme temperatures

Major activity: Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, light lifting, and limited stretching and reaching

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer

and an Alcohol- and Drug-Free Workplace

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link: http://www.g4s.us/en/Contact-Us/Local-Offices

Security Control Center Operator

Available Shifts

Friday

Saturday

Sunday

Monday

Tuesday

Wednesday

Thursday

Shift 1

Shift Begin
0600
0600

Shift End
1400
1400

Shift 2

Shift Begin
1400

Shift End
2200

Shift 3

Shift Begin
2200
2200

Shift End
0600
0600

We are North America's leading security services provider with over 200,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted!  You too can start with little, to no security experience and become one of Allied Universal's many success stories. We have great part-time and flexible schedules! Start your phenomenal career with Allied Universal today!

Allied Universal is seeking Professional Security Officers. Our Security Officers allow us to contribute to our company's core purpose of providing unparalleled service, systems and solutions to serve, secure and care for the people and businesses of our communities.

QUALIFICATIONS/REQUIREMENTS:

• Be at least 18 years of age with high school diploma or equivalent

• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

• Able to obtain a valid guard card/license, as required in the state for which you are applying.

• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws

• Display exceptional customer service and communication skills

• Have intermediate computer skills to operate innovative, wireless technology at client specific sites

• Ability to handle crisis situations at the client site, calmly and efficiently

• Able to:

• Work in various environments such as cold weather, rain/snow or heat

• Occasionally lift or carry up to 40 pounds

• Climb stairs, ramps, or ladders occasionally during shift

• Stand or walk on various surfaces for long periods of time

EOE/Minorities/Females/Vet/Disability

Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.

#ZR

Job Summary

Monitor FMS equipment to ensure proper operation for Campus, Med Center,

Aux Services, and Athletics. Monitor and respond to Simplex TSW Campus Fire

Alarm System. Manage and document Campus Fire Alarms "IN and OUT of

Service". Monitor Emergency Elevator phones and direct response as required.

Answer phones in proper manner and respond to calls. Dispatch alarms

needing attention to appropriate areas. Provide information on logs, on each

call, to allow follow up. Use email to improve communication between shifts

and supervisor.

Skills / Knowledge / Abilities Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 12/22/2018 University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome.

We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Overview

Security Control Center Operator

Available Shifts

Friday

Saturday

Sunday

Monday

Tuesday

Wednesday

Thursday

Shift 1

Shift Begin
0600
0600

Shift End
1400
1400

Shift 2

Shift Begin
1400

Shift End
2200

Shift 3

Shift Begin
2200
2200

Shift End
0600
0600

We are North America's leading security services provider with over 200,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted!  You too can start with little, to no security experience and become one of Allied Universal's many success stories. We have great part-time and flexible schedules! Start your phenomenal career with Allied Universal today!

Job Description

Allied Universal is seeking Professional Security Officers. Our Security Officers allow us to contribute to our company's core purpose of providing unparalleled service, systems and solutions to serve, secure and care for the people and businesses of our communities.

QUALIFICATIONS/REQUIREMENTS:

• Be at least 18 years of age with high school diploma or equivalent

• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner

• Able to obtain a valid guard card/license, as required in the state for which you are applying.

• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws

• Display exceptional customer service and communication skills

• Have intermediate computer skills to operate innovative, wireless technology at client specific sites

• Ability to handle crisis situations at the client site, calmly and efficiently

• Able to:

• Work in various environments such as cold weather, rain/snow or heat

• Occasionally lift or carry up to 40 pounds

• Climb stairs, ramps, or ladders occasionally during shift

• Stand or walk on various surfaces for long periods of time

Closing

EOE/Minorities/Females/Vet/Disability

Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.

#ZR

Requisition ID2018-250962