Communication Center Operator Job Description Sample

Work Unit Description

Patient Food Service - Food and Nutrition Department

http://www.ohsu.edu/xd/about/services/food-and-nutrition/index.cfm

Patient Food Service provides meals, snacks, supplements to all inpatients using the room service style of ordering and meal delivery.

Work Schedule, Hours, FTE, Salary Range

• FTE: 0.0, Relief

• Schedule: Variable, Monday Sunday, between 6:00 am and 9:00 pm

• Salary Range: $16.88 $22.50 per hour

• Location: Portland, OR (Marquam Hill

• Job Type: Union Represented (AFSCME)

Functions/Duties of Position

The Call Center Communication Specialist has distinct responsibilities within the health care services that require nutritional knowledge and good judgment. The Call Center Communication Specialist is a specialist support function within the Food and Nutrition Department; takes patient meal order and verifies it is compliant with the prescribed diet order enters it into the system.  This position handles a high volume calls from the patients, food and nutrition staff and nursing staff on daily basis.

Job Requirements

REQUIRED QUALIFICATIONS: 

• An associates degree or certification in general office occupations or office technology and 1 year of experience in a call center or customer service position; OR

• A bachelor's degree and 6 months of experience in a call center or customer service position.

• Knowledge of the English Language sufficient for telephone communication and written communication with patients and staff.

• Ability to perform mathematical calculations: addition, subtraction, multiplication and division with the aid of a calculator.

• Must be able to work in a fast paced production office environment, provide excellent customer service and service recovery with patients and patient families directly throughout the shift.

• Ability to handle high volume phones during peak meal times, manage other tasks throughout the day i.e. doing reports, entering menus, enter all nutrition products and supplements.

• Ability to multitask and use multiple software/applications at the same time.

• Must be able to learn all aspects of diet restrictions including which foods available fit into prescribed diets.

• Perform advanced problem solving and complex problem resolution.

• Computer proficiency to include the ability to learn new computer systems rapidly.

• High volume mouse work, typing speed of 35 wpm.

• Must be able to lift at least 15 lbs.

• Must be able to perform the essential functions of the position with or without accommodation

PREFERRED QUALIFICATIONS:

• Knowledge of EPIC electronic medical record and foodservice computer software system CBORD or other.

• Knowledge of percentages and fractions

• ServSafe certificate

Additional Details

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

Getting to Work:

Commuting to OHSU is a unique experience and planning ahead for your first visit is highly recommended. Parking at OHSU is limited and employees are required to purchase a permit to access parking. OHSU is committed to reducing traffic congestion and rewards commuters for a variety of options. Learn about cash incentives, free shuttles, transit discounts, the aerial tram, dynamic carpooling, free ride share for early and late commuting, and request a custom trip plan at www.ohsu.edu/commute.

Job Description:

We are filling two vacancies

The dispatcher is an essential and crucial part of the law enforcement team. Dispatchers act in partnership with police officers working the road and supply critical information and crucial services for their day to day operation.

Preliminary investigations, interpretations of complex computer printouts, coordinating the deployment of emergency personnel and equipment during any crisis situation and routine assignments. A working knowledge of interrogation techniques, CPR and Basic First Aid is required for this position.

Position Description

Required Education and Experience

Education

Educational level typically acquired through completion of high school.

Experience

Emergency Dispatcher 7

One year of experience working in an emergency response situation such as law enforcement, fire, military, hospital, paramedical, or related field of work; or using communication devices and equipment to dispatch personnel or vehicles.

Emergency Dispatcher E8

One year of experience equivalent to an Emergency Dispatcher 7.

Additional Requirements and Information

Positions at the Department of State Police may be required to possess CPR certification.

Candidates for positions at the Department of State Police are required to pass the agency-administered examination that tests the applicants' computer and other dispatching-related skills.

View the job specification at:

http://www.michigan.gov/documents/EmergencyDispatcher_12592_7.pdf

This position requires passing a pre-employment screening, including passing a drug screen, criminal history background check and a fingerprint check by the Michigan State Police.

You must attach a resume and cover letter to your application and ensure that your application materials are up-to-date.

Presbyterian/St. Luke's Medical Center and Rocky Mountain Hospital for Children expects our Code of Conduct Value Statements to be reflected in the way every employee interacts with co-workers, patients and family members, and with others in the community.

• We recognize and affirm the unique and intrinsic worth of each individual

• We treat all those we serve with compassion and kindness

• We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives.

• We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect and dignity

Position Summary:
Answer and process telephone calls on multi-line computer based switchboard.

Provide exceptional customer service and communication skills in a friendly, caring and professional sounding manner.

Accurately screen incoming calls of all categories, routing calls to patient rooms, hospital departments, hospital staff and physician offices. Assist all callers providing directions to and within the facility.

Perform overhead and text paging functions.

Process internal emergency calls, immediately activating emergency protocol with speed and accuracy.

Display knowledge in the use of Windows based computer system and required programs.

PBX operator position will be full-time with benefits. Rotating day, evening, and weekend shifts as required.

II. POSITION REQUIREMENTS:

A. Licensure / Certification / Registration None.

B. Education: High School Diploma or GED.

C. Experience: 1 year PBX experience or telephone customer service experience in a high volume environment necessary. Previous Northern telephone system experience and medical setting desirable.

D. Knowledge / Skills / Abilities: Excellent telephone communication skills, pleasing voice, excellent customer service skills, proper grammar, typing and computer skills are required.

I. DEGREE OF SUPERVISION REQUIRED:

General direction by immediate supervisor. Operators are expected to be knowledgeable of and stay current with company and department policy and safety/ disaster procedures, with minimal supervision.

II. ORIENTATION PERIOD: 6 TO 8 WEEKS.

Position Summary

The Scholar Coach position is a part of the Total Learning Classroom program, an innovation of Minnesota Reading Corps where the science of learning meets the power of relationships. Scholar Coaches support students at Minnesota schools with high academic needs.

As a Scholar Coach, you'll be embedded in a K-3 classroom and partner with a licensed teacher to help students become better readers and promote overall academic engagement. With great training and onsite coaching, we'll prepare you to work one-on-one or in small groups to help kids in an immersive classroom setting to develop their reading skills and confidence! Students make the most progress when you are there, so Scholar Coaches serve during school hours, Monday-Friday and are needed for the whole school year.

We are currently recruiting on a rolling basis for the 2019-20 school year. Scholar Coaches have the option of beginning in August 2019, October 2019 or January 2020, with the priority being to start in August.

This is an AmeriCorps member position with the Total Learning Classroom program, an innovative program based on the proven Minnesota Reading Corps model. As a Scholar Coach, you'll join a select group of individuals dedicated to advancing education equity by helping students achieve their full potential and overcome systemic barriers to success in school.

What to Expect

• Be a change maker by partnering with a classroom teacher to help all students reach their full potential.

• Be the reason struggling students grow their confidence and skills by leading 1:1 and small group reading lessons.

• Be ready to make an impact by participating in regular on-site coaching sessions to review student progress, plan, problem solve, and set goals.

• Be prepared to hone your skills by participating in training and professional development throughout your term of service

• Be the motivation and represent Reading Corps at school-sponsored activities (e.g., family night) to help build awareness of Reading Corps and early literacy.

• Be an ambassador of the program by sharing your experience with the wider community.

• Build lasting relationships with your peers and expand your professional network by working alongside experienced educators and school administrators.

Perks as a Tutor

Scholar Coaches give their time (40 hours per week when school is in session) and receive the perks package below:

• Stipend (paid every two weeks) - $840;

• Education Award - $4,266;

• Student Loan Forbearance & Interest Repayment on qualified federal loans;

• Individual Health Insurance (premium 100% paid);

• Child Care Assistance (based on family size and income)

Note: The Segal AmeriCorps Education Award can be used to pay tuition or repay qualified student loans. Individuals 55+ may gift their award to their child, grandchild or foster child.

What it Takes

Great Scholar Coaches come from all walks of life. The most important qualification is a desire to help children succeed. That said, you also need to meet the following minimum qualifications by the time you begin your service.

• Are dependable and have a history of good attendance

• Able to understand and follow instructions and incorporate feedback

• Can set a pace and maintain a schedule with students

• Have basic computer skills (like email and navigating online databases)

• Can speak, read, and write English fluently

• 18 years of age or older with a high school diploma or equivalent

• A citizen, national, or lawful permanent resident alien of the United States*

• Have served fewer than four terms with AmeriCorps State or National Program

• Agree to and successfully complete a background check

• Applicants who have received deferred action for childhood arrivals (DACA) through the U.S. Department of Homeland Security are not eligible to serve as AmeriCorps members at this time.

Want to Learn More?

Watch this 2-minute video and get a glimpse of what it's like to be a Scholar Coach! Or click here to view the position description.

Have Questions?

We'd love to hear from you! Contact us at 866.859.2825 or join@servetogrow.org.

About our Organization

The Total Learning Classroom program is an innovation of Minnesota Reading Corps is an AmeriCorps program that helps more than 30,000 Minnesota children, age 3 to grade 3, become successful readers each year. Started in 2004, the program has helped more than 200,000 children improve their skills and become better readers. Rigorous third party evaluation by NORC at the University of Chicago concludes that students who have Reading Corps tutors make greater gains than those who don't. What's more — students with traditional risk factors make even greater gains than their peers! Building on success in Minnesota, Reading Corps is replicated nationally in 12 states and the District of Columbia.

Minnesota Reading Corps is administered by Reading & Math, Inc., a national nonprofit based in Minneapolis, Minnesota. Reading & Math, Inc. also administers Florida Reading Corps, Wisconsin Reading Corps, Minnesota Math Corps, Georgia Math Corps, Minnesota Opportunity Corps and Minnesota Recovery Corps.

Reading & Math, Inc. will not discriminate for or against any AmeriCorps service member or applicant on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, familial status, disability, sexual orientation, age, or any other category protected by law. Reasonable accommodations provided upon request. This document is available in alternative formats.

Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians, vendors and the public.

We are seeking a Communication Center Representative to:

• Possess strong customer service and telephone answering skills

• Support paging, messaging and scheduling, information and appointment services

• Offer departmental support

• Execute emergency plans

Education:

Minimum

• High School Diploma or equivalent

Preferred

• Associate's or Bachelor's Degree

Work Experience:

Minimum

• One year of experience in a medical, call center, or customer service environment

Required Skills, Knowledge, and Abilities:

• Strong customer service and telephone answering skills.

• Knowledge of and ability to use computers including various software programs such as word processing, data base management and spread sheets.

• Effective written and oral communication.

• Basic knowledge of medical terminology.

• Effective interpersonal communication and team skills in a complex organizational setting.

• Knowledge of and experience with conflict resolution techniques and problem analysis/resolution skills preferred.

• Experience in a large automated call service center and familiarity with at least one form of call processing software preferred.

• Knowledge of and/or experience with radio paging protocols preferred.

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Work Schedule:

This position is 100% FTE, 40 hours per week. Monday

• Friday with one random weekday off each week. The schedule includes working every other weekend and a holiday rotation equaling half of the holidays. Hours may vary based on the needs of the department.

Learn more about this opening

UW Hospital and Clinics benefits

UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Description:

As an employee at the American Red Cross, you could be on the front lines making a positive impact on our community. You could provide your services directly to the American public or support to the people who do.

Both roles help further the mission of the Red Cross. Join our non-profit organization, where your heart and mind go to work!

We are currently seeking a full-time Emergency Communications Center (ECC) Representative to work in our Philadelphia, PA location.

The work schedule is overnights as follows:

• Tuesday: 11 pm to Wednesday 7 am

• Wednesday: 11 pm to Thursday 7 am

• Friday: 8 pm to Saturday 8 am

• Saturday: 8 pm to Sunday 8 am

Job Summary:

The ECC Representative coordinates and serves as a resource for daily operations of a Chapter program or service. Acts as a liaison between program or service and its internal and external partners.

Specific Responsibilities:

• Emergency Communication Center telephone dispatch (taking calls from the public, fellow Red Cross employees, Red Cross volunteers, as well as fire/police/911 dispatchers).

• Coordinating emergency responses.

• Reporting and keeping meticulous records of services and calls.

Responsibilities:

1.Implements and coordinates the day-to-day functions that support program or service operations. Coordinates recruitment, training, support, recognition and deployment of volunteers and staff enrolled in Disaster Services Human Resources (DSHR) system. Collaborates with local governmental and community organizations to ensure effective preparedness, readiness and response outcomes during disaster lifecycle. Coordinates basic, intermediate and advanced disaster and related department courses/workshops. Teaches as applicable.
2.Participates on small scale projects which require researching issues, information, data collection, and development of recommendations. Collaborates and supports staff and volunteers in coordinating department's efforts and participation in internal and external drills/exercises.
3.Develops workable program or service implementation plans.
4.Maintains records, reports and statistical data in accordance to National and Chapter standards. Ensures completeness and accuracy of DSHR database information.
5.Collects preliminary client information and refers client to appropriate Red Cross and community services.
6.Independently resolves minor problems and issues which may impact program or service delivery or outcomes.
7.It is the responsibility of all Red Cross staff members to recruit, train and work with volunteers and to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times while maintaining a cooperative atmosphere for everyone. It is expect that each member of the regional management team to work with a volunteer counterpart to ensure key volunteers are utilized and ensure depth within the function.
8.Carries out any additional assignments required to fulfill the Mission of the American Red Cross.

Qualifications:

Education: High School or equivalent. Associates degree preferred.

Experience: Minimum 2-4 years of administrative experience.

Ability to manage multiple priorities and have strong skills in planning and problem-solving. Ability to perform tasks with minimal direction and supervision.

Skills and Abilities: Strong verbal and written communication skills, and strong listening skills.

Demonstrates attention to detail. Prioritizes and plans work activities. Demonstrates accuracy and thoroughness.

Able to deal with frequent change, delays, or unexpected events. Maintains confidentiality; works ethically and works with integrity. Must be able to multi task and prioritize telephone calls and Dispatcher in-box. Able to work independently.

Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.

Must be able to perform all assigned responsibilities under "grey sky" requirements. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.

Overview

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

A Communication Service Operator performs all telecommunication functions with accuracy while giving the highest level of customer service. Performs duties and responsibilities in a manner consistent with our mission, values, guiding principles and mercy service standards.

Qualifications:

Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications:

• Education: High School Diploma.

• Experience: Customer Service in a healthcare entity and/or telecommunication operator experience preferred.

We'll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a "top 100 places to work." We go out of our way to help people feel welcomed.

We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We're proud to provide tuition reimbursement to help you grow and learn new skills.

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision.

We're also collaborative and are not afraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

Communication Center Operator I

JOB DESCRIPTION

Call center agent needed for major university and health system in a 24/7 operation. Responsible for answering telephone calls from the public and internal university/hospital system, facilitating communications throughout the hospital system through the use of multiple communication tools and systems. Serves as the Information Center for staff, physicians and the community.

The Telephone Operator / Communication Clerk is responsible for answering all calls, scheduling appointments and taking messages. Knowledge of business office procedures. Grammar, spelling, punctuation, and typing skills. Skill in answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems.

Responsible for answering telephone calls from the public and internal university and hospital systems, facilitating communications throughout the institution through the use of multiple communication tools and systems. Serve as the Information Center for staff, physicians and the community

Job Responsibilities:

• Manage calls and information flow in a 24/7 in a large university and medical center setting

• Must have prior switchboard experience

• Knowledgeable with word processing skills using the current version of Windows

• Be able to perform multiple tasks simultaneously, have excellent communication skills (good listening skill and clear diction)

• Must have good judgment and decision making skills (particularly in emergency situations, integrate new information quickly, self-motivated to find the information needed and to work with the team.

• Customer service, confidentiality, strong comfort level with computers, basic knowledge of health care and medical terminology are essential.

• Answer calls on a multi-line system, determine the caller's need and transfer the call to the appropriate department. May need to research within software database to determine how to assist the caller (department referrals, physicians, appointment line, etc.)

• Having a clear, professional speaking voice and providing excellent customer service to all customers is key!

• Must also have prior experience answering and routing calls using a multi-line phone or system, and must be comfortable using a computer for research/emails and learning new systems.

• Screen telephone calls to ensure routing to the appropriate department or individual.

• Ability to talk and type simultaneously

• Computer literate

• Typing speed of 40 WPM minimum with 90% accuracy

• Excellent spelling

• Excellent Customer Service skills

• Exceptional phone etiquette

• Have a positive attitude

• MS Office knowledge a plus

• Spanish bilingual a plus

Education:

• High school education or GED

Experience:

• At least two years medical office experience required.

• One year office switchboard experience required.

• Basic computer and keyboarding skills required.

• Must be available to work flexible days and hours.

Job Requirements

• 1-year minimum working experience in a Community Based Organization or Customer Service.

SKILLS PREFERRED:

• Proficiency in written and verbal English and targeted language.

• Exceptional customer service skills.

• Pleasant telephone manner.

• Proficiency in PC/MAC – working knowledge of Microsoft Office applications,

• Ability to prioritize assignments to complete work in a timely manner.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

High School graduate

Experience

Prior knowledge of a communications system is preferred.

Degrees, Licensures, Certifications

N/A

Company Profile:

Witt O'Brien's is a global leader in crisis and emergency management, with unrivaled experience and knowledge of public safety, disaster mitigation, continuity of operations, and emergency management issues. We offer a full range of services to better prepare your organization before disaster strikes and help you recover more quickly if it does. Our capabilities allow us to tackle any assignment, from food supply security to infrastructure protection and back up to natural disaster response. Our world-class subject matter experts are also uniquely adept at building necessary coalitions that link government agencies, first responders, and business communities. We help you Prepare, Respond, Communicate, Recover. We help you control the outcome.

Position Overview:

• Position Location: Houston, TX

• Position Type: Fulltime, Regular

• FLSA Classification: Non-Exempt

• Compensation: Commensurate with experience

Required Qualifications:

• Takes spill reports and makes required federal, state and local agency notifications for all Company clients as required

• Participates in approximately 300 Exploration and Production (E&P) DOI Bureau of Safety and Environmental Enforcement (BSEE)drills annually

• Conducts Qualified Individual (QI) and Emergency Procedures Exercises for approximately 8,000 vessels

• Monitors Ship Security Alert Systems for approximately 250 vessels

• Conducts State of California Emergency Services Drills

• Conducts State of Washington Emergency Services Drills

• Handles Emergency Calls with a monthly average of 3500+

• Answers telephones in a courteous manner and is professional always

• Maintains printers and fax machines to ensure they are ready when needed

• Other duties as assigned

Qualifications:

• High School Diploma or equivalent

• Basic computing skills, including familiarity with Microsoft Office (Word, Excel, PowerPoint, and Outlook) and the Internet

• Punctual, dependable, and patient

• Ability to remain calm and professional during crisis periods - no inappropriate language will be tolerated

• Excellent communication skills, especially speaking on the phone

• Ability to learn new concepts quickly

Preferred Qualifications:

• At least one to two years of firefighting or law enforcement service

• At least one year of experience of working in a customer service/call center position and/or environment

• Preferred experience in emergency management background

This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not all responsibilities may be carried out depending on operational needs.

Commitment to Diversity:

• Witt O'Brien's is always looking for the most qualified and experienced professionals with a passion for public safety, emergency management, homeland security, disaster response, and continuity of operations.

• We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. wittobriens.com