Communication Center Operator Job Description Sample
Communication Center Operator
GENERAL SUMMARY AND SCOPE
Operates a PBX system according to specified procedures in order to relay incoming, outgoing and internal calls; activates codes; intakes calls for physician after hours answering service and routes appropriately; performs various hospital communications and clerical duties.
ACE OF HEARTS PLEDGE
The employee will demonstrate the ACE of Hearts Pledge, which involves being an accountable and collaborative team member; treating patients, families, and co-workers with dignity and respect; and ensuring that empathy and compassion are the basis for interactions with all those served.
ESSENTIAL TASKS, DUTIES, AND RESPONSIBILITIES
Answers calls to the switchboard using the appropriate greeting in a friendly tone of voice. Answers calls within three rings whenever possible. Places callers on hold in a friendly manner. Consistently and efficiently transfers callers to the correct extension.
Answers after-hours physician lines and routes issue appropriately following the requirements of each physician office
Pages physicians and authorized hospital personnel. Processes pager requests for physicians and hospital personnel. Informs appropriate personnel of meetings, emergency drills and other hospital functions via audible and text page.
Processes codes, alarms STAT calls, and emergency calls, according to Health System policies and procedures. Receives disaster information, notifies proper personnel and departments. Signals all clear when appropriate.
Maintains intranet records of hospital personnel and departments by name and extension numbers and telephone numbers of hospitals within the area.
Maintains departmental and physician on-call lists.
Accesses patient information for clergy lists, bed availability, eClinical Works and re-addressing mail for discharged patients. Maintains confidentiality of information of all types and complies with all HIPAA requirements
Reviews all related switchboard information at the beginning of the shift.
Understands operation of all related switchboard equipment and alarms.
OTHER TASKS, DUTIES AND RESPONSIBILITIES
Able to work under stressful situations.
Assists with inventory, storage, and retrieval of telecommunication equipment and related supplies.
Participates in department performance improvement activities as assigned and attends required training.
Maintain a safe and orderly work environment and perform other duties as required.
KNOWLEDGE, SKILLS AND ABILITIES
High School diploma or equivalent.
Ability to assist with pager exchanges, activations and deactivations.
Ability to recognize and troubleshoot problems with telephones and pagers and provide a resolution or contact the appropriate personnel to resolve the issue.
Ability to make independent decisions when needed. Ability to work independently without direct supervision and complete assigned tasks/duties.
Intermediate computer skills and ability to learn new applications.
Ability to understand and follow instructions and effectively communicate in both written and oral form.
Ability to read and write in small letters and numbers.
Knowledge of telephone, voice mail, paging and alarm systems.
Punctual attendance at assigned work location is required.
Ability to maintain a positive impression of the Medical Center at all times and handle sensitive telephone and face to face inquiries.
Demonstrates compliance with Health System and departmental policies, practices and procedures.
Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of Medical Center emergency codes.
Ability to comply with OSHA regulations and CDC standard and transmission based precaution recommendations and to utilize proper personal protective equipment. Ability to comply with provisions of applicable S.D.S. forms.
Successful completion of a ninety (90) day probationary period.Apply On-lineSend This Job to a Friend
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Firelands Regional Medical Center
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Communication Ctr Operator I
Call center agent needed for major university and health system in a 24/7 operation. Responsible for answering telephone calls from the public and internal university/hospital system, facilitating communications throughout the hospital system through the use of multiple communication tools and systems. Serves as the Information Center for staff, physicians and the community.
The Telephone Operator / Communication Clerk is responsible for answering all calls, scheduling appointments and taking messages. Knowledge of business office procedures. Grammar, spelling, punctuation, and typing skills. Skill in answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems.
Responsible for answering telephone calls from the public and internal university and hospital systems, facilitating communications throughout the institution through the use of multiple communication tools and systems. Serve as the Information Center for staff, physicians and the community
Manage calls and information flow in a 24/7 in a large university and medical center setting
Must have prior switchboard experience
Knowledgeable with word processing skills using current version of Windows
Be able to perform multiple tasks simultaneously, have excellent communication skills (good listening skill and clear diction)
Must have good judgment and decision making skills (particularly in emergency situations, integrate new information quickly, self-motivated to find information needed and to work with the team.
Customer service, confidentiality, strong comfort level with computers, basic knowledge of health care and medical terminology are essential.
Answer calls on a multi-line system, determine the caller's need, and transfer the call to the appropriate department. May need to research within software database to determine how to assist the caller (department referrals, physicians, appointment line, etc.)
Having a clear, professional speaking voice and providing excellent customer service to all customers are key!
Must also have prior experience answering and routing calls using a multi-line phone or system, and must be comfortable using a computer for research/emails and learning new systems.
Screen telephone calls to ensure routing to the appropriate department or individual.
Ability to talk and type simultaneously
Typing speed of 40 WPM minimum with 90% accuracy
Excellent Customer Service skills
Exceptional phone etiquette
Have a positive attitude
MS Office knowledge a plus
Spanish bilingual a plus
- High school education or GED
At least two years medical office experience required.
One year office switchboard experience required.
Basic computer and keyboarding skills required.
Must be available to work flexible days and hours.
- 1-year minimum working experience in a Community Based Organization or Customer Service.
Proficiency in written and verbal English and targeted language.
Exceptional customer service skills.
Pleasant telephone manner.
Proficiency in PC/MAC – working knowledge of Microsoft Office applications,
Ability to prioritize assignments to complete work in a timely manner.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
High School graduate
Prior knowledge of a communications system is preferred.
Degrees, Licensures, Certifications
Dispatcher Communication Center Mercy Health Part-Time
Receives requests for transport and coordinates available resources for multiple service lines including, but not limited to, emergency and non-emergency requests for service.
Essential Duties and Responsibilities:
Supports activities, documentation and monitoring of all assignments.
Responsible for receiving, coordinating and disseminating critical information from various sources including emergency and non-emergency requests for service.
Maintains radio contact with mobile/field units to monitor response, progress and any needed support. Maintains communication with assigned units.
Determine nature and location of emergency; prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure.
Records and maintains records of assigned units as to information including but not limited to, time, location, units dispatched and their time of arrival.
Maintain recordkeeping of all resource activity on hard copy or computer data entry.
Assist and coordinate responding resources to requests for service.
Provide excellent customer service for calling parties. This may also include pre-arrival instructions to assist the patient.
Coordinate transport arrangements between requesting parties and the agency. This includes providing update information between the requesting party and assigned resources.
Operation of a multi-line telephone and multi-channel radio system.
Be familiar with all resources and services available to callers and offer these resources and services as appropriate.
Evaluate deployment plans and resource performance to best meet unit resource allocation to customer demand.
Maintains confidentiality and actively supports patient/family rights.
Serves as a patient advocate.
Practices CHP Core Values – EXCELLENCE, HUMAN DIGNITY, JUSTICE, MERCY, SACREDNESS OF LIFE and SERVICE.
Performs other duties as assigned.
Qualifications - Minimum
Minimum qualifications include High school diploma or general education degree (GED) and any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. Successful completion of on the job training and on-line competency as well as Emergency Tele communicator (ETC) certification and competency. Preferred qualifications would be one to three years related experience and/or training in a dispatch center, radio communications, or in public relations.
IS-100.b, IS-700.a, Emergency Tele communicator Certification (ETC), CPR
Must have the ability to read, understand and interpret standard official legal documents; exercise judgment and discretion in analyzing and resolving problems; read, correct and prepare clear and concise reports; give, follow and understand written and oral instructions; demonstrate sensitivity to, and respect for, a diverse population; learn standard procedures regarding the use of two-way radios and department telephones; work effectively under stress in emergency situations; maintain cooperative working relationships. Remain calm in emergency situations.
Convey clear, concise communications and directions. Must be able to provide instructions about hospital procedures to employees
Hours per pay period: 32
Rotating weekends and holidays.
Shift and Job Schedule
Job Shift: Days/Nights, Job Schedule: Part-Time
Equal Employment Opportunity
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Emergency Transport Communication Specialist (Prn) - UC Health Business Center - Mobile Care
Knowledge and Skills:
Education: High School diploma. College Degree in relevant field encouraged.
Years of Experience: Three years of Emergency Medical Services or related field.
Direct patient care healthcare provider experience preferred. Communications Specialist experience preferred.
Required Skills and Knowledge:
Ability to make independent, clinically and operationally competent decisions in a challenging environment.
Ability to adapt to stressful situations; Able to participate in an interdisciplinary team approach to patient care. Effective communication skills including strong verbal and interpersonal skills. Understanding and experience with Informational Systems and Technology, Computer Aided Dispatch Systems, personal and networking computers.
Liicenses and Certifications:
Current EMTcertification required. Paramedic certification or RN license strongly preferred.
National Association of Air-Medical Communications Specialist (Certified Flight Communicator)or equivalent certification received within two years of being hired.
Associate is responsible for keeping all required licensures and certifications active. AHA CPR required. ACLS, PALS, NRP, TNCC or equivalent encouraged.
UNIVERSITY OF CINCINNATI MEDICAL CENTER, LLC
Communication Svc Operator
We're a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Responsibilities and Qualifications
Handles incoming/outgoing calls from main Mercy Hospital campus, Orthopedic Hospital campus, Mercy Clinics and independent Answering Service clients with efficiency and courtesy while maintaining composure at all times. Documents calls, consults and messages with accuracy for the hospital, Mercy Clinics and Answering Service.
Answering Service for over 250 Mercy physicians, independent physicians and Mercy on-call departments. Uses computer/paging terminal to relay messages efficiently. Uses notification system to relay all codes and alerts efficiently.
Contributes positively to an environment of teamwork and positive attitude. Maintains knowledge of procedures for any emergency,code or alert. Treats all callers with respect and dignity.
Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications:
Education: High School diploma required.
Experience: Basic computer skills and keyboarding-40 wpm with accuracy in spelling.
Other: Ability to communicate clearly both orally and written.
Exceptional listening skills, good voice quality, good diction/grammar. Ability to sit for 8 hours. Must be able to complete multitasking while on the phone. Should derive satisfaction from being proactive in assisting others and assisting getting callers to the right extension.
Preferred Experience: Should have taken medical terminology. Previous call center experience.
Preferred Other: Should exhibit ability to handle stressful situations due to volume of calls, importance and nature of calls and calling of codes. Must maintain composure and confidentiality.
We'll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a "top 100 places to work." We go out of our way to help people feel welcomed.
We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We're proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision.
We're also collaborative and are not afraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.
PBX Communication Operator PRN
POSITIONSUMMARY: The PBX Operator is responsible for theongoing operations for the communications/switchboard functions for thehospital.
The Operator is responsiblefor compliance with policies and procedures as they relate to communicationsoperations throughout the hospital. TheOperator is responsible for the monitoring and reporting all life safety alarmsystems for the hospital. This positionis responsible for 24-hour varying shifts to ensure PBX functions, includingon-call availability 24 hours/day.
Thisposition is responsible for the operation of all hospital paging systemsincluding the overhead paging system, courtesy pagers, and personal pagersystem. The Operator is responsible forthe administration and maintenance of the paging system for all hospital pagingsystems and the integration of the paging systems. This individual ensures courteous telephoneservice and respect to all customers at all times.
The Operator demonstrates the ability tohandle stressful situations with good judgment, tact and diplomacy in referenceto customer concerns. The Operatorassists the Manager in compiling information for the development of managementsummary reports of telecommunication system usage on a monthly basis. The position maintains confidentiality ofinformation and in accordance with regulatory agencies and HealthONE/HCA SkyRidge policies.
The Operator hasknowledge of all emergency procedures required by the Communicationdepartment. The Operator is responsiblefor answering departmental telephone calls, issuance of long distanceauthorization codes, assisting patients and visitors with long-distance callingfrom courtesy phones, filing, typing, preparing work orders and purchase ordersand functioning in an operational capacity when needed. This position is essential in the functionsof the entire Communications department. Serves as the primary contact for the hospital and as a resource for thehospital in facilitating/coordinating the answering of telecommunicationquestions.
Education: High School or GEDpreferred
Experience: Minimum 2 years PBXexperience. Knowledge/experience ofNortel and Call Pilot strongly preferred.
Knowledge,Skills and Abilities: Knowledgeof hospital operations and switchboard use.
Excellent customer service and communication skills. Able to maintain confidentiality. A highdegree of accuracy and attention to detail is required.
Must exhibit well-definedverbal and written communication skills. Must have basic knowledge of personal computer and softwareapplications, (Nortel preferred) which support the department. Must have proven communicationexperience.
Healthcare background orexposure a plus. Must exhibit soundjudgment and problem solving skills.
OrientationPeriod:Orientationwill be contingent upon experience, as determined by the PBX Supervisor.
Corrections Communication Operator - Madison
The DOC Electronic Monitoring Center provides electronic monitoring services to the Division of Community Corrections, Division of Juvenile Corrections, local law enforcement, and county human services agencies. This position participates in the operation of the 24 hour/7 days a week statewide Corrections Electronic Monitoring system.
This system contains confidential and detailed information on approximately 2,000 offenders and electronically tracks their movements in and out of their residences to treatment and employment settings. This position has responsibility for providing detailed offender information to probation and parole field agents, county organizations, DOC administrative staff, as well as correctional and law enforcement agencies at the County, State and Federal levels.
Special Notes: Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DOC sponsorship) at the time of application.
The Department of Corrections will conduct criminal background checks on applicants prior to selection to determine whether the circumstances of any conviction may be related to the job being filled. Upon hire, all new DOC employees are subject to fingerprinting.
The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency to employment. Applicants who fail or refuse the drug screen will not be given further consideration for employment.
This position requires employees to be ordered to work additional 8-hour shifts. The ability to work an additional 8-hour shift is an essential function of the position. The operation is 24 hours/7 days a week with 3 shifts.
Minimally qualified candidates will have:
Education, training, and/or experience working with computer programs such as Microsoft Office Suites (Word, Excel, Outlook) and utilizing them to create reports, analyze data, and data entry
Education, training, and/or experience interpreting and communicating policies, procedures, and information to various audiences (supervisor, law enforcement, public, etc.)
Excellent customer service, problem solving, and communication skills
Communication Center Shift Captain - Albuquerque Ambulance
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
We are part of New Mexico's history – and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
Type of Opportunity: Full Time
Work Schedule: Varied Days and Hours
Location: Albuquerque Ambulance Services
High School Diploma or GED
Three years minimum experience as a Dispatcher/System Status Controller in a high volume system (MPDS - Medical Priority Dispatch System preferred). Minimum of one year experience required in dispatch. Ability to read, write and follow verbal and written instructions is required
This position receives emergency medical telephone calls and dispatch medical ambulance crews to designated city and county locations to provide pre-hospital care to injured or ill patients. This position also functions as the first level Supervisor of the Dispatcher/System Status Controllers. Serve as a resource for maintaining consistent communication between Managers, Scheduling, Operations, Field Supervisors and Dispatcher System Status Controllers
Benefits are effective day-one (for .45 FTE and above) and include:
Full medical, dental and vision insurance
Flexible spending accounts (FSAs)
Free wellness programs
Paid time off (PTO)
Retirement plans, including matching employer contributions
Continuing education and career development opportunities
Life insurance and short/long term disability programs
About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and
Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Security Operations Center Communication Specialist
PLEASE CLICK APPLY OR TEXT "JOBS" TO 561-660-9797 FROM YOUR SMARTPHONE!
The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center (SOC) Communication Specialist. As a SOC Communication Specialist, you will serve as the main point of intake, dissemination and escalation of information and issues as reported by employees, contractors, and outside agencies. During the time of disasters or special events the communication specialist will handle the real-time dissemination of information and serve as the main point of contact. The main duties are writing reports, answering and screening phone calls, updating tracking spreadsheets, CCTV video retrieval, downloading and copying to disk, access control troubleshooting and additional related duties as needed. The position is responsible for reporting to security management, supervisors and shift leads.
G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.
G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.
Specific Duties and Essential Functions
Working with office management, supervisors and team of operators; ensure security management is apprised of all significant and unusual events in real-time, and documentation is maintained
Writing factually accurate incident reports and communications; up-channeling the information as needed
Intake and dissemination of information and communications for both emergency and non-emergency situations
Handling corporate communications, calls-for-service, radio dispatch, phone, and email correspondence
Answering customer service related calls and either resolves them personally or refers to the appropriate individual/department
Updating current tracking spreadsheets and creating new spreadsheets as needed
Access control troubleshooting
Perform other tasks and duties of a similar nature and scope as assigned
The Ideal Candidate:
Education, Licenses and Certifications Required
- Must possess a high school diploma or equivalent
Type and Length of Specific Experience Required
- Must possess a minimum of two (2) years of professional security operations experience
Proficient computer skills including Microsoft Office
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Must be at least 18 years old or the minimum age required by the state, if higher
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
Must submit to a pre-employment drug test
Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
Physical Requirements and Environment
Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat
Major activity: Office environment, writing reports, disseminating information, customer service, speaking, listening, observing
Physical efforts to carry out job duties: Standing, walking, and sitting. Minimal to no stooping or kneeling.
About the Company:
EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity
G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace
If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.
To receive an update on your application status, please contact our local office by following this link: http://g4s.us/en/Contact-Us/Local-Offices
Emergency Communication Operator
GENERAL DESCRIPTION OF CLASS:
The purpose of the class is to assist in emergencies by providing communications support and to dispatch emergency personnel in response to requests. The class is responsible for answering and monitoring emergency phone calls; collecting, entering and relaying accurate and detailed information; dispatching emergency personnel; maintaining emergency reference materials.
Maintaining logs and tapes, and servicing/ maintaining equipment. The class works according to some procedures; decides how and when to do things under general supervision.
Answers emergency services phones, records essential information and dispatches units from appropriate agencies such as Police Department, Fire Department, or other emergency response activities.
Answers/ responds to administrative phones, other communications devices, and citizen requests; decides on appropriate courses of action, dispatches assistance as required, or refers to appropriate service agency.
Provides assistance to emergency services personnel by answering questions, researching information, or performing other services.
Maintains various logs, charts, and recordings to provide records of all emergency and non-emergency actions for follow-up investigative, administrative, or legal actions.
Operates/ maintains emergency and non-emergency equipment such as computers, printers, playback systems, CAD, and other systems.
Maintains immediately available library of emergency reference material such as computer manuals, maps, repair logs, wrecker logs, policy/ procedure SOPs, policy memos and other reference material.
Attends staff meetings to exchange information; attends in-service training and technical or professional classed, seminars, or conferences to improve technical or professional skills.
Performs routine office tasks, such as typing, filing, faxing, phoning, and copying.
INVOLVEMENT WITH DATA, PEOPLE, AND THINGS
Requires summarizing, tabulating, or formatting data or information in accordance with a prescribed schema or plan to facilitate the identification and extraction of useful information.
Requires giving information, guidance, or assistance to people to directly facilitate task accomplishment; may give instructions or assignments to helpers or assistants.
INVOLVEMENT WITH THINGS:
Requires operating machinery or equipment that requires extended training and experience such as electronic telecommunications equipment, electronic signaling equipment, complex GIS software, software used for programming custom applications; the application of custom or commercial emergency management and other complex software of systems.
COGNITIVE REQUIREMENTS / REASONING REQUIREMENTS:
Requires performing skilled work involving rules. Deals with almost constant problem solving situations.
Requires performing basic addition and subtraction, such as making change or measuring.
Requires reading routine sentences, instructions, regulations, procedures, or work orders; writing routine sentences and completing routine job forms and incident reports; speaking routine sentences using proper grammar.
Requires clerical or technical tasks requiring a wide range of procedures with intensive understanding of a restricted field, or complete familiarity with the functions of a unit or small division of an operating agency; requires normal attention with short periods of concentration for accurate results and occasional exposure to unusual pressure.
JUDGMENTS AND DECISIONS:
Requires being responsible for actions of others, requiring almost constant decisions, affecting co-workers, crime victims, patients, others in the general public; works in a moderately fluid environment with guidelines and rules, but with frequent variations from the routine.
VOCATIONAL/ EDUCATIONAL PREPARATION:
Requires high school diploma or GED and formal training, special courses, or specialized advanced training in telecommunications.
SPECIAL CERTIFICATION AND LICENSES:
Must have or be able to obtain a Telecommunicator License issued by Texas Commission On Law Enforcement (TCOLE) within the first year of employment. Requires a valid Texas Driver's License.
Requires over three months and up to and including six months. Must be able to type at least 35-WPM. Must be fluent in English and Spanish.
AMERICANS WITH DISABILITIES ACT REQUIREMENTS
PHYSICAL AND DEXTERITY REQUIREMENTS:
Requires sedentary work that involves walking or standing some of the time and routine keyboard operations.
The job risks exposure to no significant environmental hazard.
The job requires normal visual acuity, and field of vision, hearing, and speaking.
The City of Brownsville is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodation to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.
The City of Brownsville offers benefits including a retirement system, sick and annual leave, and health and life insurance.
This class specification should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job.
The incumbents may be requested to perform job related responsibilities and tasks other than those stated in this specification. This job description is subject to change in response to funding variables, emerging technologies, improved operating procedures, productivity factors, and unforeseen events. This updated job description supersedes prior descriptions for the same position. Management reserves the right to add or change duties at any time.
This position is contingent upon continued availability of funds.
The City of Brownsville does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
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