Complaint Clerk Job Description Sample
Equal Opportunity Complaint Investigator
Job Title Equal Opportunity Complaint Investigator Position Number 929945 Vacancy Open to All Candidates Department AAH Office for Equity and Diversity Department Homepage www.ecu.edu/oed Advertising Department OFFICE FOR EQUITY & DIVERSITY Division Academic Affairs Classification Title Program Specialist Working Title Equal Opportunity Complaint Investigator Number of Vacancies 2 Full Time Equivalent (FTE) 1.0 Full Time or Part Time Full Time Recruitment Range Commensurate with Qualifications Position Location (City) Greenville Position Type Non-Faculty Job Category No Response Organizational Unit Overview
The Office for Equity and Diversity provides leadership to university's efforts to foster a welcoming and inclusive environment. The office promotes equity in educational opportunity, programming and employment and promotes an environment of diversity, respect and inclusion for all members of the university community.
The Equal Opportunity Complaint Investigator is responsible for the resolution of complaints of discrimination and harassment based on a University protected class and will ensure effective and efficient management of complaints. The position reports to the Title IX Compliance Officer and is responsible for the following job duties and responsibilities.
Intake complaints and assess appropriate resolution process and procedural protocol to be followed. Provide consultation and education to students, faculty, and/or staff on harassment, discrimination, sexual misconduct, interpersonal violence, related retaliation, policies, procedures, and options for resolution of complaint matters.
Investigate complaints of discrimination and harassment filed by students, staff, faculty, or visitors in compliance with federal and state laws, executive orders, and University policies and procedures. Process within specific time constraints investigations, analyses, and report findings and conclusions of complaints filed with the OED. Ensure effective, efficient, thorough and impartial investigations while ensuring attention to detail and accuracy regarding facts, relevance, and investigation documentation.
Investigation duties will include, but not limited to: develop an investigation plan, analyze complaint to identify allegations, interviewing complainant and respondents, identify and interview witnesses, identify and collect relevant documentation, appropriately document interviews and other investigation findings according to the OED investigation process format, and analyze information gleaned from investigation to determine findings.
Conduct a thorough and well-documented investigative process by gathering and documenting evidentiary material. Maintain accurate and thorough records and notes of investigatory process. Develop comprehensive, unbiased written reports that include a written analysis and findings from the complaint investigation to the appropriate University office or administrator in accordance with applicable University policies and the OED investigation process format.
Provide regular updates to the Associate Provost and OED Case Management team about case management approach, status, and progress.
Prepare materials for, assist with, and participate in appeals hearings, as assigned.
Facilitate, within specific time constraints, informal resolution of complaints, when appropriate. Document efforts and conclusion of informal resolution.
Interact with students, faculty, managers, administrators, and employees at all levels of the University in performing investigative and informal resolution duties. Collaborate with the Office of the University Counsel with investigations involving the Equal Employment Opportunity Commission, Office of Civil Rights, and North Carolina Office of State Human Resources complaints, as well as complaints raised by other applicable outside agencies, organizations, and constituencies.
Collaborate with key partners in the University community (i.e., Dean of Students, Office of Student Rights and Responsibilities, ECU Police Department, Human Resources, Office of Internal Audit), as appropriate.
Serve as one of the subject matter experts on equity and diversity matters and related policies and procedures. Review and propose to the Associate Provost updates to University harassment and discrimination policies and procedures to ensure compliance with equal opportunity laws and regulations. Work collaboratively with OED staff to provide content for marketing, communication, education and training.
Provide education and training to students, faculty and staff on issues of prohibited harassment or discrimination, including sexual harassment and sexual violence, as assigned.
Provide other services as assigned.
1.Masters, J.D., or Advanced Degree; or Bachelor's degree with relevant education and experience. All degrees should be from appropriately accredited institutions.
2.Demonstrated experience in conducting investigations.
3.Ability to work in a culturally diverse environment and interact with culturally diverse individuals at all levels of the organization.
4.Evidence of excellent written and oral communication, and human relations/interpersonal skills.
5.Evidence of necessary analytical skills to determine whether a policy violation occurred by the applicable standard of evidence.
License or Certification Required by Statute or Regulation
Preferred Experience, Skills, Training/Education
1.At least 3 years of experience conducting investigations in a higher education setting.
2.At least 3 years of experience interpreting federal and state equal opportunity laws and regulations.
Special Instructions to Applicant
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Applicants should submit (1) a cover letter that outlines how their experience and qualifications specifically align to this position, (2) a curriculum vitae/resume, (3) two redacted writing samples related to an investigation, (4) a redacted sample investigation plan related to an investigation, and (5) a list of three references, including contact information, online.
Additionally, applicants should arrange for three letters of recommendation that speak directly to their qualifications for this position to be submitted directly to:
Search Committee Chair
East Carolina University
Office for Equity & Diversity
Old Cafeteria Bldg Suite G406
Greenville, NC 27858
Additional Instructions to Applicant
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Job Open Date 04/11/2018 Open Until Filled Yes Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date. Initial Screening Begins 04/25/2018 Rank Level Quick Link for Direct Access to Posting http://ecu.peopleadmin.com/postings/14981 AA/EOE
East Carolina University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/TTY).
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to firstname.lastname@example.org. Our office is available to provide assistance from 8:00-5:00 EST.
Required fields are indicated with an asterisk (*).
Please indicate where you learned about this job vacancy.
Greenville Daily Reflector
Raleigh News & Observer
Chronicle of Higher Education
Journal of Blacks in Higher Ed
Women in Higher Ed
Documents Needed To Apply
List of References
Additional Document #1
Additional Document #2
Technical Complaint Manager
Job Field: MARK - Marketing Location:
Research Triangle Park, NC, US Company: BASF Corporation Job Type: Standard Job ID:
EN_US_1801687 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Description At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry.
As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. And we are constantly striving to become an even better place to work.
BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2017. Come join us on our journey to create solutions for a sustainable future! Where the Chemistry Happens… We are currently searching for a motivated Technical Complaint Manager – within our US Crop Technical Service Division in Research Triangle Park, NC.
Technical Complaint Manager - (1801687) – Research Triangle Park, NC Formula for Success: You Will.... Oversee the product claims/complaint resolution process Responsible for developing the claims guidelines with input from marketing and sales Responsible for training the field staff on complaint handling processes (oversight and management) Lead on crop response and follow crop negotiations Lead on Shared Risk and Replants process and negotiations Responsible for product quality stewardship management Responsible for managing the complaint budget Create Your Own Chemistry: What We Offer You… Adding value to our customers begins with adding value to you.
You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry. The total rewards that you receive as a BASF employee go way beyond a paycheck.
From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent Ingredients for Success:
What We Look for in You… MS/PhD degree in Plant Science, Agronomy, Fertility, Weed Science, Entomology, Bio-Science, Plant Pathology or Related Discipline 2+ years’ field technical services and/or field sales experience (time spend toward advanced degree will be considered) Demonstrated ability to negotiate and settle claims. Excellent computer skills and proficient in various software programs, including PowerPoint, Excel and Word. Ability and willingness to travel up to 25% Excellent written and oral communication skills.
Ability to manage and track complaint budget We Also Look For… Experience working with Growers, Distribution/Retail, Universities, Consultants and/or Seed Companies. Understanding of Distribution/Retail and Grower needs. Familiarity with seed and crop production practices.
Complaint Manager (F/M)
Job ID :
Germany - Freiburg
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.
We are the leading supplier of fully automatic blood analysis systems for allergy and auto-immune diseases. With our innovative products, we set standards worldwide and assist clinicians in providing fast and reliable diagnoses, thus helping patients at an early stage. Phadia GmbH in Freiburg is the German subsidiary of the Immunodiagnostics division of Thermo Fisher Scientific, a global company that develops, manufactures and distributes in vitro diagnostics in the field of allergy and autoimmune diagnostics. Our customers expect a consistently reliable and high standard of quality from our products, which we ensure through innovative biochemical and medical technology solutions as well as highly qualified and motivated employees.
Fort the Phadia GmbH site in Freiburg im Breisgau we are looking for a
Complaint Manager (m/f) fixed term 1 year
The Complaint Manager initiates, coordinates and monitors all activities related to customer complaints for EliA products in Freiburg. He/She acts in close cooperation with all other departments and also our Uppsala site in Sweden.
Your key responsibilities:
Chair of Freiburg Complaint Board: Coordinates all activities that are required to handle and fix customer complaints
Drives problem solving and product/process improvement through CAPAs
Cooperates with Product Managers, , Service Laboratory, Development and Process Engineering teams, Supplier and Quality Control
Coordinates investigations with the technical support team in Uppsala for instrument related issues
Provides answers to the Market Companies and our customers
Summarizes and documents all Complaint activities, including monthly trending and Key Performance Indicators
University degree in natural or pharmaceutical science (health science, biology, biochemistry area)
Quality management experience of advantage
Experience with IvD products of advantage
We are open for entrants
High level of people management, communication and problem solving skills
Independent and well-structured approach of tasks
Excellent spoken and written language skills in English
Employment with an innovative, future-oriented organization.
Outstanding career and development prospects.
Company pension scheme.
Exciting company culture which stands for integrity, intensity, involvement and innovation.
At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.
Senior Associate - Compliance, Complaint Review Unit Examiner
New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.
New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion. As of year-end 2016, New York Life's surplus was $23.336 billion. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard & Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).
Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company's decisions and actions for over 170 years.
Compliance – Complaint Review Unit Examiner
Investigates and responds to regulatory requests and sales practice complaints made against Company Agents and Registered Representatives.
Evaluates and distributes non-sales practice complaints to the appropriate area of the Company for review and ensures that thorough and timely response is made.
Duties and Responsibilities:
Thoroughly investigates and responds to agent-related policy owner complaints.
Formulates and extends monetary and other types of offers to resolve customer complaints.
Adheres to quantitative and qualitative indicators relative to productivity, turnaround time, completeness, and accuracy.
Reviews and assigns correspondence to responsible handling areas.
Ensures that all complaint responses made by the Company are complete, accurate, and made in a timely manner.
Ensures that Company responses to complaints received from regulatory authorities are made within the timeframe prescribed.
Refers matters to Errors and Omissions carrier where appropriate.
Recommends agent disciplinary actions when warranted.
Maintains Corporate Compliance Complaint Tracking Database (CTS) to ensure that information in the database accurately reflects the status of each case.
Bachelor degree is required.
Knowledge and experience with life insurance and annuities products is preferred.
Excellent organizational, analytical, and reading comprehension skills.
Excellent written and oral communication skills.
4+ years of relevant work experience (Customer Service, Life Insurance, Investigative).
FINRA Series 7 License or must obtain Series 7 License within 12 months of hire.
Uses best practices and knowledge of internal or external business issues to improve products or services.
Complete LOMA 280 "Introduction to Life Insurance and Annuities” within 6 months of hire if no prior life insurance company experience.
Solves a broad range of problems; takes a new perspective using existing solutions
Works independently, receives minimal guidance
Acts as a resource for colleagues with less experience
If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.
- Based on revenue as reported by "Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual)," Fortune Magazine, June 17, 2016. See http://fortune.com/fortune500/ for methodology.
Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company's long-term financial strength and stability and is presented on a consolidated basis of the company.
1.Operating earnings is the key measure use by management to track Company's profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.
2.Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.
Customer Complaint Specialist (1608-732)
Basic Job Summary: Research and respond to customer complaints and grievances, write detailed and concise reports on the analysis and findings of information found during researching complaints, and make related regulatory filings.
Duties and Responsibilities:
Research, analyze and create written reports on circumstances and facts surrounding customer complaints.
Communicate appropriately with customers, advisors, and other internal and external parties throughout the lifecycle of the review of complaints to arrive at timely and reasonable resolution.
Make recommendations to the Manager and/or Director of the Complaint Team related to the resolution of complaints, including settlements, when appropriate.
Maintain detailed documentation and files surrounding the investigation of customer complaints.
As needed, assist in providing information regarding customer complaint information to Sr. Regulatory Counsel.
Determine the required disclosures on Forms U4 and U5 pertaining to customer complaints, arbitration, litigation and other disciplinary matters, and follow through to assure the appropriate disclosures are made.
Input complaint/disclosure information to comply with Rule 4530 quarterly and disclosure events.
Maintain working knowledge of current FINRA and state regulatory issues as well as the firm's written supervisory procedures.
Other responsibilities as assigned by management.
Additional knowledge, skills and experience required:
Ability to obtain Series 7 and Series 24, each within 3 months.
Knowledge of FINRA/SEC rules is required and experience dealing directly with regulatory agencies is a plus.
Familiarity with mutual fund, general securities and variable insurance product lines required.
Superior demonstrated verbal and written communication skills required.
Ability to interact professionally with senior field management and clients.
Must be extremely detail-oriented with very inquisitive nature.
Strong analytical skills along with ability to research variety of resources.
Able to work independently with little supervision.
Excellent problem-solving with capacity to bring problem to resolution.
Familiarity with broker-dealer compliance systems is preferred.
PC proficiency required. Knowledge and experience with Access databases, spreadsheets, and other similar software preferred.
Diplomacy and tact.
Must have the following:
College Degree and two to five years of pertinent compliance experience in Compliance or Supervision
- Or -
Equivalent combination of college education and pertinent Compliance/Supervisory experience.
Compliance and/or Supervision background working directly in an area related to customer complaints, auditing, branch/firm examinations, or a combination of these areas within a broker/dealer environment.
Complaint Specialist III
Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery, and regenerative wound care.
Integra's orthopedic products include devices and implants for foot and ankle, hand and wrist, shoulder and elbow, tendon and peripheral nerve protection and repair. Integra is a leader in neurosurgery, offering a broad portfolio of implants, devices, instruments and systems used in neurosurgery, neuromonitoring, neurotrauma, and related critical care. Integra's Tissue Technologies is an in-patient and outpatient Regenerative product portfolio, which includes products for wound care, burns, abdominal reconstruction, and plastic & reconstructive surgery. In the United States, Integra is a leading provider of surgical instruments to hospitals, surgery centers and alternate care sites, including physician and dental offices.
Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has over 4,500 employees worldwide. Integra's common stock is listed on The NASDAQ Stock Market under the symbol "IART."
The CHU Specialist III will own the complaint handling process for their portion of the CSS business. These activities include intake, investigation, documentation, follow-up, regulatory reporting and metrics. The CHU Specialist is responsible for the oversight and direct support of technical evaluations and investigational tasks; regulatory determinations and submissions required for complaint processing/closure. The CHU Specialist works collaboratively with Quality, Engineering, Manufacturing, Product Development and other functional experts to support overall post market processes, product launch and quality activities.
Own/lead CHU activities associated with complaint handling and regulatory submissions. These activities include intake, investigation, documentation, follow-up, regulatory reporting, complaint review and metrics for complaints received from customers and via literature.
Responsible for the oversight and direct support of technical evaluations and investigational tasks required for complaint processing/closure.
Directly interface with WW hospitals, surgeons, and internal employees for reporting of complaints and adverse events.
Execute decision trees; prepare and submit Medical Device Report (MDR) and/or Vigilance Report (MDVs).
Support service & repair events including evaluation of intake information and review of repair activities
Interact positively with customers, patients, internal/external business partners and colleagues.
Expedite investigations by collaborating with internal/external business partners.
Responsible for complaint determination and reportability assessments.
Track complaints in the process for closure independently
Participate in quality system activities and act as quality system task owner as required (NC, audit, CAPA)
Update and revise work instructions based upon self-identification of compliance gaps and process improvements in additional to directed updates
Initiate product replacement orders associated with complaints.
Prepare various reports on complaint trending, complaint metrics, post market surveillance activities, regulatory affairs activities, research and development activities, etc.
Support launch activities and stability metrics
Ability to mentor others, ability to be mentored by others
A minimum of a Bachelors or equivalent degree with 5 years of experience or an Associate's degree with 8 years of experience is required
Experience working in a in a GMP or ISO environment is required, Medical Device or pharma experience is preferred
Experience in post market regulatory, quality or compliance areas is preferred.
Experience filing MDV and MDRs is required.
Strong knowledge of Microsoft Excel (v-lookups and pivot tables) is required.
Strong problem solving/Root cause analysis skills are required
Knowledge of basic medical terminology is required.
Ability to lead efforts aimed at the identification of problematic situations, reporting issues, and the development of resolutions and decision making is required.
Lean / six sigma training and/or certification is desirable
Knowledge of and familiarity with global regulations for reporting is required
This position is located in Mansfield, MA and will require up to 10% travel.
Quality Complaint Manager
Quality Complaint Manager
The Quality Complaint Manager will ensure complaints are compliant with relevant medical device regulations, ensuring performance to Omnicell quality standards and regulatory requirements. Additional responsibilities include providing solutions for quality best practices, complex data analysis, reporting to regulatory agencies, and planning and executing quality management system training.
Evaluate complaints to determine whether the complaint represents an event which is required to be reported to regulatory authorities
Review and evaluate complaints to determine whether investigation is necessary. If necessary, facilitate and execute the investigation
Work alongside technical resources to investigate complaint and complete root cause investigation
Facilitate data analysis on complaint trending
Manage regulatory reporting to the appropriate regulatory authorities
Implement a corporate wide Quality Management System Training program
Manage and/or participate in CAPAs as required
Act as a liaison between Quality and other Omnicell functional departments
Lead or Participate in Quality Management Review meetings
Mentor internal complaint staff members
Working knowledge of complaint management systems
Proven record of successful submissions to FDA
Demonstrated ability to effectively interface and communicate with multiple constituents, including senior management, customers, consultants, vendors, and employees of all level
Change agent who accepts and supports new ideas and processes
Strong written, verbal and presentation skills to all levels of an organization
Refined multi-tasking and time management skills
Ability to consistently balance sense of urgency with diplomacy/empathy
Ability to make decisions and execute directives
Strongly demonstrated organizational and project management skills with strong attention to detail
Ability to work under tight deadlines and handle multiple detail-oriented projects
Proficient with common MS office programs (Word, Excel, PowerPoint, Project)
Team builder, self-starter, organized, analytical and decisive
ISO 13485 QMS knowledge, preferred
FDA 21 CFR part 820, preferred
Bachelor's of Science Degree
Minimum of eight (8) years' experience in a regulated environment
Bachelor's degree in Technical discipline
Experience in a regulated FDA Medical Device environment
Working knowledge establishing and delivering corporate wide training programs
- Office Environment
Equal Opportunity Complaint Investigator (12891)
Position Summary: The Equal Opportunity Complaint Investigator will conduct investigations of complaints of discrimination and unlawful harassment pursuant to federal, state, and local EEO laws and the DOE's Non-Discrimination policy. Performs related work.
Reports to: Executive Director of the Office of Equal Opportunity & Diversity Management
Key Relationships: Serves as a liaison between DOE and outside entities that request complaint file information, including the Corporation Counsel, Special Commissioner of Investigation and the Office of Legal Services. Collaborates, when necessary, with the Office of Special Investigations regarding overlapping investigative issues.
Provides over-the-phone and walk-in complainants with information regarding Department of Education (DOE) Non-Discrimination Policy and internal complaint procedures.
Conducts interviews of all relevant parties to a discrimination complaint; including the complainant, the respondent, witnesses, students, parents of students, and staff members. School-based investigations may require travel to schools in any of the five boroughs. Interviews complainants, converting oral allegations to written format.
Analyzes complaints, develops investigative plans, conducts fact-finding, reviews documents, conducts related research, prepares related correspondence, and submits confidential reports containing investigative findings.
Assists in the administration and input of data into the Master Complaint Log database.
Contributes to the coordination and completion of any reports mandated by federal, state, and local agencies, such as the Equal Employment Practices Commission (EEPC) report.
Assists in the analysis and/or preparation of reports indicating complaint trends based on data collected.
Reviews and analyzes the Department of Education's affirmative action/equal opportunity programs and reports; provides technical assistance in their implementation through on-site compliance reviews; trains agency personnel in all relevant equal opportunity laws and regulations.
Assists in the preparation, dissemination and implementation of rules, regulations, procedures and guidelines related to the review of internal complaints of alleged discrimination.
May serve as the Unit Chief of the Complaint Unit. If serving in this capacity, Unit Chief responsibilities will include:
supervising a team of investigators;
reviewing intake forms to assess complaints;
assigning complaints for investigation;
writing investigative reports;
monitoring investigations and providing guidance as needed;
investigating complicated/ high profile cases;
reviewing/editing investigative and administrative closure reports;
reviewing case intakes for articulation of discrimination and jurisdiction;
responding to case and jurisdictional inquiries from DOE employees, other agencies, and the public;
serving as a liaison between unions and other government offices;
training OEO staff on investigative process and techniques, report writing, office policy, and intake;
preparing training materials for new hires;
conducting monthly case reviews with investigators;
managing the OEO's fleet of vehicles;
referring cases to the Administrative Trial Unit or supervisors for disciplinary action;
providing monthly investigative data and compliance reports to Executive Director; and
working to ensure compliance with the Non-Discrimination Policy and internal complaint procedures.
A baccalaureate degree from an accredited college and five years of full-time satisfactory professional experience in one or more of the following fields: equal employment opportunity, human rights, community relations, law, social services, education, investigation, human resources or public relations.
A four-year high school diploma or its educational equivalent and nine years of full-time satisfactory professional experience as described in " 1 " above; or
Education and/or experience equivalent to "'1" or "2" above. However, all candidates must have a four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and two years of full-time satisfactory professional experience as described in " 1 " above.
Special Note To be eligible for placement in Assignment Level II, individuals must have, in addition to meeting the minimum qualification requirements, one year of supervisory experience in one of the fields listed in "1." in the above Qualification Requirements, or one year of experience as an Equal Rights Compliance Specialist – AL I.
Strong writing, negotiation and organizational skills.
Internal candidates preferred.
(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not make less than their current salary.)
Please submit a resume and cover letter with your application.
Applications will be accepted until position is filled.
NOTE: The filling of all positions is subject to budget availability and/or grant funding.
AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. Inquiries regarding compliance with this equal opportunity policy may be directed to: Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201, or visit the OEO website at http://schools.nyc.gov/OEO
Clariant is a globally leading specialty chemicals company, based in Muttenz near Basel/Switzerland. On 31 December 2017 the company employed a total workforce of 18 135. In the financial year 2017, Clariant recorded sales of CHF 6.377 billion for its continuing businesses. The company reports in four business areas: Care Chemicals, Catalysis, Natural Resources, and Plastics & Coatings. Clariant's corporate strategy is based on five pillars: focus on innovation through R&D, add value with sustainability, reposition portfolio, intensify growth, and increase profitability.
Performs all functions needed for the processing of customer credits and complaints across multiple manufacturing locations/plants.
Obtain necessary data concerning customer product or service issues by telephone, fax or mail
Process and coordinate any required system complaints and/or credits
Gather all information from customers, Customer Service Representatives or other plant personnel on customer complaints or credits
Enter complaints in the SAP QN system
Track complaint processing and gather corrective/preventative actions from the responsible departments
Process credits in SAP
Close complaints and credits once all data is collected and entered
Provide follow up communication to customers as needed
Interface with laboratory, manufacturing, shipping and purchasing areas regarding customer request and inquires
Maintain liaison with outside salespersons and customers to assure timely and accurate details regarding complaints and problems
High School diploma.
Prior expoerience with corporate ERP (Enterprise Resource Planning) system used to collect, store, manage and interpret data from many business activities. SAP experience preferalble.
High attention to detail.
Accurate and rapid data entry skills.
Strong written and verbal communicaiton skills.
Quality Assurance Scientist - Complaint Handling
Job Description: Job ID: BEC010758
At Beckman Coulter, we are dedicated to advancing and optimizing the laboratory. For more than 80 years, we have been a trusted partner for laboratory professionals, helping to advance scientific research and patient care. We do challenging work on a global scale, and are invested in growing our associates' careers. We embrace continuous improvement, and are passionate about moving science and healthcare forward.
We have a vital role at Beckman Coulter: our focus on innovation, reliability and efficiency has led us to become the partner of choice for clinical, research and industrial customers all over the world.
Beckman Coulter is a Danaher company, operating in two industries: Diagnostics and Life Sciences.
The QA Scientist, on the Post Market team, will participate in complaint handling activities for the purpose of ensuring compliance with US and international regulatory compliance and medical device reporting requirements, as well as improving the customer experience.
Review, evaluate and accept complaints to ensure the information is sufficient for a complete investigation
Verify the initial complaint classification is correct
Review complaints in accordance with established company procedures and worldwide regulations and standards
Contact by email or direct phone call external customers, complaint originators, or Field Service Engineers to obtain all the necessary information to investigate fully
Exercise judgment within defined procedures and practices to determine appropriate action
Perform simple complaint investigation into alleged product performance complaints
Communicate within a global environment to efficiently obtain the minimal information required from the complaint originator in a timely manner
Summarize and document troubleshooting and investigational activities
Bachelor´s degree with 0-2 years' experience in Technical Field (Science or Engineering) and/or Compliance (Complaints, Quality/Regulatory)
Medical Technology/clinical laboratory background preferred
Excellent writing and organizational skills. Good computer skills to include Outlook email and other Microsoft applications such as Word, Excel and Power Point
Excellent communication skills to ensure that complaint documentation is clear and concise
Knowledge of Oracle database application desired
Heavy multi-tasking and organizational skills required
Work may be independent/flexible, so an ability to manage time and productivity to meet department metrics and a high level of personal integrity is required
Experience in Complaint Investigation or Post Market Surveillance/QA preferred
Knowledge of Immunoassay product lines. Excellent systems knowledge (instrument hardware as well as reagents) is highly desired
Basic knowledge of statistics/quality control desired
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
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