Complaint Evaluation Officer Job Description Sample
Senior Complaint Resolution Officer (6061U) 24111
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
Berkeley's culture of openness, freedom and acceptance—academic and artistic, political and cultural—make it a very special place for students, faculty and staff. Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Departmental Overview The Complaint Resolution Officer, Office for the Prevention of Harassment and Discrimination (OPHD) is responsible for ensuring the University provides an environment for students, faculty and staff that is free from discrimination, harassment and hostile environments based protected categories outlined in state, federal and university non-discrimination statutes and policies, including sex, gender, sexual orientation/identity, race, color, national origin, religion, age etc. The Complaint Resolution Officer is responsible for implementing the UC Policy on Sexual Violence and Sexual Harassment and Complaint Resolution Procedures for faculty, staff and students, the UC Nondiscrimination Policies applicable for faculty, staff and students, the campus and the Berkeley campus Policy on Conflicts of Interest Arising Out of Consensual Relationships. Responsibilities Involves oversight of the key compliance related activities affecting the ongoing establishment and maintenance of a culture of safety, non-discrimination, and acceptance at the University of California.
Includes compliance governance, policies and procedures, training and education, communication and reporting, internal monitoring, and auditing. Recommends response, prevention, and disciplinary standards for compliance issues. Ensures alignment with applicable laws and ethical standards of the organization.
Complaint Resolution: Conduct highly confidential investigation involving UCB staff, academic appointees, students, other community members and applicants; produce summary of findings reports of complaints brought forward by students, faculty or staff under the UC Sexual Violence and Sexual Harassment Policy and Procedures and other applicable nondiscrimination policies.Make recommendations for appropriate discipline, sanctions and programmatic responses from department administration, according to established policies and procedures. Consult with adjudication review bodies, Chancellor's designate reviewers, and participate in disciplinary hearing processes as appropriate.
Act as a liaison in joint investigations with other location resources. Participate in litigation processes as appropriate, e.g., consultations with litigation defense teams and deposition or court testimony. Make high level contacts of a sensitive nature, internally and externally requiring discretion and diplomacy in order to negotiate with or persuade officials to adopt the proposed solution.
This position's caseload focuses on the most technically and complex and politically sensitive matters, such as those involving one or a number of the following factors: respondents who are ladder rank faculty, senior level administrators, athletic coaches; egregious, potentially criminal conduct; concurrent law enforcement investigation; and concurrent or likely litigation. In addition to conducting and providing guidance on investigations, determine the need or opportunity for alternative resolution strategies to resolve complaints of discrimination and harassment. Provide guidance to OPHD Complaint Resolution Officers on the same.
These cases involve the same experience and judgment with regard to risk management, expert knowledge of applicable policies and laws, attention to detailed communication and documentation, and expert communication skills as that required for formal investigations with policy findings. Alternative resolutions are often delicate and complex processes requiring careful planning and monitoring. Implements courses of action according to established policies and procedures.
Supporting the Associate Director, provide ad hoc guidance to OPHD complaint resolution officers on complex, challenging issues that arise during their investigations and alternative resolutions. OPHD operational projects, e.g.: Assist the OPHD Title IX Officer and Deputy Title IX Officer in the response to external reviews and audits from external civil rights agencies, e.g., the Dept. of Education's Office for Civil Rights and the Office of Federal Contract Compliance Programs, EEOC and California's DFEH, as well as other federal and state agencies, e.g., NASA, DOE, NSF, etc. Assist Title IX Officer and Deputy Title IX Officer in athletics compliance monitoring projects, as well as training and briefing for Intercollegiate Athletics and Recreational Sports management.
Research best practices in one or more nondiscrimination areas, develop in-service education Collaborate with campus partners in campus education programs focusing on SVSH response and prevention Develop subject matter content for website and other OPHD communications Assist the OPHD Title IX Officer and Deputy Title IX Officer in the response to external reviews and audits from external civil rights agencies, e.g., the Dept. of Education's Office for Civil Rights and the Office of Federal Contract Compliance Programs, EEOC and California's DFEH, as well as other federal and state agencies, e.g., NASA, DOE, NSF, etc. Makes recommendations to the Title IX Officer and Deputy Title IX Officer regarding the development and implementation of critical coordinated response systems. Leads campus committees and workgroups as needed to address policy issues, complaint response systems, and educational programs.
Keeps abreast of best practices in advanced investigation techniques. Participates in professional development to maintain and enhance technical and subject matter expertise Required Qualifications Bachelors degree in related area and/or equivalent experience/training Minimum 5 of years' experience in conducting complex workplace and/or student investigations. Thorough knowledge of higher education processes, protocols and procedures or experience with a similarly complex organization.
Intermediate to advanced knowledge of common campus-specific computer applications. Advanced analytical/problem-solving skills. Advanced communication and interpersonal skills to communicate effectively with all levels of staff and influence, both verbally and in writing.
Demonstrated ability to present investigation findings and make recommendations in a clear, concise manner both in writing and verbally, to peers, unit supervisors and campus leaders. Ability to apply appropriate policies and practices in the completion of ethics and compliance assignments. Skills in critical decision making.
Ability to multi-task with demanding timeframes. Proven ability to use discretion and maintain confidentiality. Broad and advanced knowledge in the following areas : campus or organizational Title IX policies and procedures; nondiscrimination policies; relevant employment policies and disciplinary procedures for staff or academic employees, and/or students; applicable federal and state regulations and guidance in a large higher education environment or comparable-sized organization.
Experience conducting sensitive interviews with complainants, respondents and witnesses in cases with emotionally charged fact patterns. In-depth abilities in collaboration, facilitation, and strategic and creative thinking. Thorough understanding of the interrelationship of procedures and desired results.
Excellent interpersonal and problem solving skills to work independently with all levels of University personnel, including management and faculty, and to facilitate agreement on issues and corrective actions. Preferred Qualifications Training in trauma-focused approaches to investigation Title IX compliance certification - preferred Salary & Benefits Salary will be commensurate with experience. For information on the comprehensive benefits package offered by the University visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html How to Apply Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Mandated Reporter This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter. Equal Employment Opportunity The University of California is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf For the complete University of California nondiscrimination and affirmative action policy see: http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct SDL2017
SVP - Manager Of KYC Risk Evaluation Management (Sr Compliance Officer - AML Onbrdng)
Primary Location: United States,Florida,Tampa +
Education: Bachelor's Degree +
Job Function: Compliance and Control +
Schedule: Full-time +
Shift: Day Job +
Employee Status: Regular +
Travel Time: No +
Job ID: 17072363
Description Senior Compliance Officer - KYC Risk Evaluation Management (REM) Manager (SVP) POSITION SUMMARY:•Manages and oversee teams of AML Team Leads and Analysts that perform compliance reviews of certain new and existing high risk customers and relationships in one or several business sectors in North America that require AML Compliance review/approval. •Oversee and manage the review/approval process of certain new and existing high-risk clients in consultation with Sector AML Heads and in accordance with established policies, procedures and SLA timeframes ·Review escalations from the business and from other areas of AML. •Review/approve permissible policy exceptions submitted by the business during the client on-boarding and maintenance process •Evaluate name screening results (e.g. CIP discrepancies, internal watch lists, etc.) •Resolve/escalate potentially suspicious activity identified during the on-boarding or maintenance processes to the NAMFIU AML Investigations Unit •Interface with the AML Senior Management, Business Management, ACRM, AML Legal, Product Compliance, and CSISto resolve issues, discuss patterns and trends, policy changes, etc. •Interface directly with regulatory examiners, Internal Audit and Compliance Testing to discuss/evaluate observations, issues, process improvements and potential corrective action plans. •Maintain Client On-boarding & Maintenance procedures for processes owned by AML Compliance •Evaluate metrics and quality reviews of team lead and analyst productivity to identify areas for improvement, training needs and the degree of compliance with procedural requirements •Track MIS to report patterns and trends to AML Management and Business •Conduct team meetings and review team procedures •Provide guidance to the businesses, including training and developing training materials •Ability to understand and comprehend complex products across NAM business sectors. •Mentor junior team members •Serve as the subject matter expert for the Risk Evaluation Management team. •Provide guidance and leadership on all AML issues related to REM profile reviews, dispositioning and methodology. •Serve as liaison between KYC REM and AML Investigations for all escalated reviews during account opening and periodic review. •Conduct searches, gathering data and recording evidence from internal systems, the internet, commercial databases and enquiry with business or Compliance contacts within the organization. •Gather supportive information from a list of internal and external public and private databases based on global standard process. •Accumulating facts from investigations and prepare presentations to Senior Management and Compliance. •Manage enhanced due diligence investigations in support of policies and procedures.
Qualifications Undergraduate Degree and/or equivalent experience required, advanced degree or AML Certification desired. ·10+ years relevant experience with minimum 6 years experience in AML-related function required ·5+ years experience leading teams and/or supervising staff ·6+ years work experience in Compliance-related functions within, but not limited to, the following areas: oAML and/or oCompliance and/or oRisk management and/or oKnow your customer reviews/Enhanced Due Diligence for high risk accounts and/or oFinancial crime investigations ·Knowledgeable of the local/regional laws applicable to money laundering such as (regional examples - i.e., the Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements) along with Suspicious Activity Reporting requirements ·Recent working knowledge of relevant AML legislations and regulatory requirements ·General understanding of Senior Public Figures, Money Service Businesses, Wealth Management and Retail Banking preferred, as well as compliance within those business segments ·Experience in application of KYC/CDD/EDD requirements ·Commitment to the understanding of country-specific principles and business knowledge related to AML regulations ·Highly motivated and team oriented individual with good interpersonal and communication skills and strong analytical abilities ·Proactive, organized, and ability to work independently without supervision ·Strong research skills, advanced skills in the use or in the outputs of Microsoft Office products and/or similar business systems, and in-depth knowledge and experience with the Internet and on-line research systems ·Must be able to multi-task and complete projects on time ·Excellent attention to details and follow-up skills ·Ability to independently refer to policies and procedures and put into context with regards to this role
Monitoring & Evaluation Officer
The M&E Officer in Gaziantep will assist the M&E team in Amman in the data collection process from field staff in norther Syria. All data will be collected and either transferred to the Amman office or uploaded through the programme's CMORE system.
All reporting of information on the program deliverables will contribute to monthly, quarterly, and annual reporting as well as programming. The M&E Officer will work to remotely manage the M&E field staff on implementing activities within selected areas, assuring data quality on all monitored activities. Essential Job Functions Primary responsibilities include, but are not limited to the following:
Ensuring effective and efficient flow of information from the field to the program Coordinating and remotely managing field staff on a daily basis, and supporting the implementation of field activities in a timely manner Training field staff on their roles and responsibilities in M&E Ensuring that gender considerations and the needs of special populations are fully considered in all evaluation, monitoring, and survey work Overseeing the process of surveys and assessments in the field Organizing and participating in periodic learning opportunities and the presentation of lessons from analytic work Producing monthly reports, including updates that will feed into program Indicators Overseeing special studies and analysis, including lessons learned case studies and success stories, as required Responding to periodic performance data requests Developing tools and mechanisms to monitor program performance and assisting in evaluating the appropriateness and relevance of program implementation strategies Other duties as assigned Required Education & Experience Bachelor's Degree required in International Affairs, International Development, Policy Analysis, Economics, Public Administration, Business Administration, Statistics/Social Research, or related fields Three (3) years of experience in monitoring and evaluation of foreign assistance activities Strong communication skills (oral and written) required Experience with donor M&E policies and protocols Fluency in English and Arabic Success Factors Excellent interpersonal skills, including patience, diplomacy, willingness to listen to and respect colleagues Ability to work both individually and as part of a team Excellent interpersonal, organizational and time management skills Ability to maintain the highest degree of discretion Ability to work in a diverse work environment Demonstrable results oriented, flexible and problem solving skills Demonstrated strong communication and problem-solving skills, results-oriented, flexible Create supportive working relationship among all program components Ability to work effectively in a fast-paced, stressful environment Flexibility and willingness to perform other duties and work irregular hours Blumont is an Equal Opportunity/Affirmative Action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics. Military veterans, AmeriCorps, Peace Corps, Teach America and other national service alumni are encouraged to apply.
Are you a returning applicant?Previous Applicants:Email:Password: If you do not remember your password click here. SDL2017
Fair And Responsible Banking Complaint Analyst
This position is in the U.S. Bancorp Fair and Responsible Banking Division (FRBD) and is responsible for monitoring customer complaints for compliance with fair and responsible banking laws and regulations, including the anti-discrimination provisions of the Equal Credit Opportunity Act (ECOA) and Fair Housing Act (FHA), and Unfair, Deceptive or Abusive Acts or Practices (UDAAP). This position is also responsible for conducting pre-response complaint reviews and may be involved in a variety of other complaint related processes and initiatives as needed for U.S. Bank Residential Mortgage Default Management (RMDM) and U.S. Bank Home Mortgage (USBHM).
ESSENTIAL FUNCTIONS: 1. Conduct daily pre-response complaint analysis for mortgage origination, servicing, and RMDM to identify potential complaint trends and areas of potential fair and responsible banking risk. Work with U.S. Bank Home Mortgage, Customer Advocacy, and regulatory Compliance Specialists to provide guidance on complaint response content and determine if resolution is appropriate 2. Work with business line partners to investigate and appropriately respond to identified risks and trends 3. Identify, present, and manage issues in accordance with issue management policies and procedures 4. Keep abreast of fair and responsible banking laws and regulations, guidance, and other legal and regulatory developments 5. Manage multiple tasks simultaneously and make adjustments as appropriate. 6. Meet deadlines related to complaint response timeliness per the U.S. Bank Customer Complaint Policy
BASIC QUALIFICATIONS: - Bachelor’s degree in a relevant field
Five to seven years in consumer financial protection or consumer banking compliance
Advanced understanding of fair and responsible banking laws and regulations, including Unfair, Deceptive, and Abusive Acts and Practices (UDAAP), Section 5 of the Federal Trade Commission Act, the Equal Credit Opportunity Act, the Fair Housing Act, and related federal bank agency standards, applicable regulatory guidance, and fair and responsible banking litigation and enforcement actions
Strong understanding of financial products and services, specifically those related to mortgage and loss mitigation
Strong research and analytical skills
Ability to manage deadlines and prioritize work accordingly
Effective oral and written communication skills
Ability to work independently
Strong relationship management skills and ability to collaborate effectively with others involved in complaint reviews PREFERRED SKILLS/EXPERIENCE: - Knowledge of U.S. Bancorp policies, procedures, and operations
Previous experience as a bank examiner, auditor, or consumer financial protection lawyer
Previous experience analyzing or responding to customer complaints
Job: Compliance / Quality Control
Primary Location: Minnesota-MN-Minneapolis
Average Hours Per Week: 40
Requisition ID: 170035973
Other Locations: Kentucky-KY-Owensboro, Missouri-MO-Earth City, Missouri-MO-Saint Louis, Wisconsin-WI-Milwaukee U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
Regulated Products Complaint Investigator
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at
EU, FDA and ROW Complaint Investigation compliance, health hazard evaluation, medical device reporting, and post market surveillance of human, oncology and prenatal next generation sequencing products. Complaint investigation of assays involves microarrays, reagents, instruments, and software. Evaluate all incoming complaints (internal or external) to determine the level of investigation required and any reporting to regulated bodies and field. Trend and evaluate systemic issues and perform root cause analysis, corrective actions and preventive action (CAPA) for complaints, as necessary. Perform health hazard evaluation and risk assessment and determine and document for any recalls, field corrections and medical device reporting.
Develop effective testing parameters to understand the root cause of the complaint using input from the customer and internal SOPs. Maintain customer complaint documentation including complaint details, product return information as per the regulatory requirements. Communicate with marketing, R&D; and operations personnel during the course of the investigation of customer complaints.Manage interdepartmental/global teams to investigate and correct the root cause of all verified complaints through the established CAPA system. Record complete and accurate findings regarding each complaint investigation, including the conclusion and any corrective action required.
Communicate findings to technical services and management in concise summary formats. Determine the regulatory reporting requirements for each complaint and prepare the necessary reporting documentation for submission to regulatory agencies. These reports include Medical Device Reports, Vigilance Reports, Canadian Problem Reports, etc. Monitor MedWatch for any unreported claims and evaluate the need for an investigation. Track, compile, and report on complaint metrics.
Bachelors or Master’s degree in Biological Sciences or equivalent (BioInformatics, Chemistry or Bio-Chemistry is a plus)
4 to 5 years of laboratory bench work experience
This is an advanced level hire.
Up to 5% travel may be required.
Familiarity with ISO 13485, ISO 17025 and QSR quality management system requirements and IVD products.
Proficient in Microarray testing, biological reagent testing, data analysis and workflow troubleshooting including instrumentation,
arrays and biological materials.
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
For more information about equal employment opportunity protections, please view the EEO is the Law’ poster available here:
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1- (US and Canada only) or email . EOE AA M/F/Vet/Disability
- Date Posted:* 20/Nov/17
Job Title: Regulated Products Complaint Investigator
Business:* Diagnostics and Genomics Group
Job Category:* Quality/Regulatory
Job Sub-Category:* Quality
Country or Area:* United States
Town/City:* Santa Clara
Shift:* Day Job
Job Type:* Experienced
Travel Required:* Occasional
Duration (Temp Positions Only):* Not applicable
HR Country Location:* United States
HR Town/City Location:* Santa Clara
Customer Complaint Investigation
Title: CUSTOMER COMPLAINT INVESTIGATION Location: US-KS-Shawnee Job Number: 17204858 CTG's premier global client in Shawnee, KS has a 4-month contract assignment performing Customer Complaint Investigations. There is the potential for continuation after the initial contract period. The W2 hourly pay rate will be $17/hr. POSITION SUMMARY
Perform investigations and process customer complaints, inclusive of product defects and adverse events for internal and external customers.
Read and understand semi-technical documentation (medical and/or veterinary terminology)
Review returned product and assist in preparing complaint sample assessments.
Responsible for maintaining investigations in complaint.
Transfer data from local complaint database to global system.
Assist in retention sample maintenance.
Categorize and process data. QUALIFICATIONS
High School Diploma
Excellent skills in Word and Excel
Excellent verbal and written communication skills
Technical writing a plus
Must be able to efficiently manage/prioritize multiple tasks and responsibilities
Good Time Management skills and able to work independently
Any prior pharmaceutical or GMP experience will be a plus
CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe. CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011). CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran. Job: Data Entry Support
Complaint Resolution & Systemwide Aa/Eeo Compliance Specialist
Position Summary Reporting directly to the Director of Systemwide Employee Relations, the incumbent will have an eclectic, yet complementary set of responsibilities to work on. Technical leader provides guidance to all levels within the organization, utilizing specialized diversity/affirmative action/equal employment opportunity expertise within area of responsibility to resolve highly complex issues. Through the investigation process, this highly visible position provides expertise and support to UC employees either locally at the Office of the President or from around the UC system. It also provides technical expertise for Systemwide Human Resources in the areas of EEO/AA/OFCCP compliance. Normally receives little direction on assignments. May serve in a lead capacity, providing guidance to other professionals in the department. *LI-SG1 Job Duties
3 Records Duties Function (%)
1 Intake, process and resolve employee complaints and appeals from around the UC system. This includes the following:
Campus/location Title IX complaints that may represent a conflict of interest for the campus. Under these circumstances, the incumbent is responsible for directing UCOP's response to complaints of SVSH Policy violations, and making findings under the SVSH Policy
General complaints from the campuses/locations that may represent a conflict of interest for the campus; this may include complaints by HR employees against HR management
Teamsters Article 33 grievance appeals
Respond to correspondence sent to the President regarding an HR or employee matter * PPSM 70 procedural appeals Systemwide Complaint Resolution 40
2 Systemwide AA/EEO/OFCCP Compliance Oversight/Coordination. This includes the following:
Tracking and follow-up on all staff and combined Affirmative Action Plans within the UC system
Review all Campus/location staff and combined Affirmative Action Plans for appropriate policy language and overall content.
Provide Systemwide oversight and expertise of OFCCP mandated and non-mandated data collection
Provide periodic Systemwide communication regarding OFCCP updates and anticipated changes
Communicate any Standard Occupation Code and Census Occupation Code changes to the appropriate functional groups and work with them to be sure the changes happen across all systems.
File Vets 4212 Report for UC System including Lawrence Berkeley National Lab *Systemwide coordinator for AA/EEO Officers group Systemwide AA/EEO/OFCCP Compliance 40
3 Office of the President (OP) Title IX Officer, EEO Officer & Affirmative Action Officer. This includes the following:
As OP Title IX Officer, the incumbent has a dual reporting structure to the Systemwide Title IX Coordinator. This person is responsible for directing UCOP's response to complaints of SVSH Policy violations, and making findings under the SVSH Policy
Intake, investigate & provide a written report on all Title IX complaints from Office of the President employees
Intake, investigate and provide a written report on all EEO complaints from OP employees
Responsible for annual renewal of OP's AAP * Provide Title IX, EEO and Affirmative Action expertise and support for OP Human Resources and managers
Responsible for maintaining updated local OP implementing procedures for Title IX and EEO complaints as well as AAP's. OP AA/EEO/Title IX 20 Job Requirements
2 Records Job Req Req/ Pref Bachelor's degree in related area and/or equivalent experience/training. Minimum 5 years experience conducting employee investigations at all levels of the organization. 2 years experience investigating Title IX and discrimination complaints. Knowledgeable on Trauma Informed interview practices. Demonstrates advanced knowledge of OFCCP requirements for data collection and reporting. In-depth knowledge of California employment laws, public employment laws and EEO requirements. Minimum of 3 years experience managing and responding to EEOC and DFEH notices and requests for information. 3 years experience writing and issuing Affirmative Action Plans. Demonstrated ability to work with management and HR to develop plans that show a good faith effort to achieve the stated goals of a published AAP. Possesses advanced level skills required to gather, organize and perform analysis on diverse equal employment opportunity /affirmative action programs and initiatives as well as those to present findings and make recommendations that are significant to a department or unit, verbally and in writing. Demonstrates advanced level of political and organizational acumen. Communicates professionally, diplomatically and clearly, both verbally and in writing, with all levels of the organization. Must be able to function effectively and collaboratively as part of a team and on local and Systemwide committees. Required Knowledge of and/or experience using the PPSM, the SVSH policy, Principles of Community, Guidance on Abusive Conduct and Bullying Behavior in the Workplace and related policies and local implementing procedures. Knowledge of Standard Occupation Codes and Census Occupation Codes. Preferred
Requisition Number:* 20170466 Working Title: Complaint Resolution & Systemwide AA/EEO Compliance Specialist
Appointment Type:* Staff
Personnel Program:* PSS-Uncovered
Work Hours:* Monday-Friday, 8:00am-5:00pm
Percentage of Time:* 100 Organizational Area: Human Resources
- Employee Relations/Labor Relations & Policies
Location:* Oakland, CA
Posting Salary:* Salary Commensurate with Experience
Special Conditions of Employment:* Successful completion of a background check is required for appointment to this critical position. Other Special Conditions of Employment: Successful completion of a background check is required for appointment to this critical position. Job Close Date: Open Until Filled
Quicklink for Posting:* jobs.ucop.edu/applicants/Central?quickFind=60703
Complaint Handling Specialist
Immediate Job Opportunity
My name is Paige Barry and I represent The Fountain Group. We are a national staffing firm and are currently seeking a Complaint Handling Specialist for a prominent client of ours. This position is located in Alameda, CA. Details for the position are as follows:
· Accurately review, assess, and process complaint issues in a uniform and timely manner.
· Assign the level of further investigation required to determine a possible failure of a device, labeling, or packaging to meet any of its specifications.
If you are interested in hearing more about the position please respond to this posting with your resume attached or contact me at firstname.lastname@example.org .
Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.
Senior Quality Assurance Scientist - Complaint Handling
Danaher Company Description Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care.
Description The Senior Quality Assurance Scientist will participate in complaint handling activities for the purpose of ensuring compliance with US and international regulatory compliance and medical device reporting requirements, as well as improving the customer experience. These activities will include receiving, documenting, evaluating, and managing all complaints and other Customer Feedback (CF). Responsibilities: * Receive and process complaints escalated from internal and external customers related to products manufactured and or distributed and serviced by the company in a manner consistent with all laws and regulations for medical devices
Apply departmental procedures to the evaluation of complaint information for acceptable content and supporting data
Generate and analyze customer feedback (CF) data to improve product reliability and performance for our customers
Assess complaint information for determination of adverse event reporting and/or vigilance reporting
Contact customer with findings of CF/complaint investigation as needed, and document outcome of the customer call or write a customer letter
Ensure compliance with applicable regulatory agency requirements, published standards, company policies/procedures, local procedures/work instructions, and project specific plans
Independently and collaboratively evaluate information, reports, and data and provide recommendations for process improvements.
QualificationEDUCATION: * Bachelor’s degree with 5 years in Science or Engineering discipline, or relevant years of Quality/Regulatory Affairs experience
Master’s degree with 3 years in Science or Engineering discipline, or relevant years of Quality/Regulatory Affairs experience
Doctoral degree with 1 year in Science or Engineering discipline, or relevant years of Quality/Regulatory Affairs experience
Medical Technologist /Clinical Laboratory background preferred EXPERIENCE DESIRED: * Ability to drive results, foster teamwork, handle pressure, and provide feedback
Knowledge of domestic and international quality systems and other standards such as FDA, QSR, MDD, CMDCAS, SFDA, * JPAL, ISO 13485, ISO 14971, World Health Organization or other applicable standards and regulations.
Experience participating on cross functional teams.
Hematology product knowledge PERSONAL SKILLS / ATTRIBUTES: * Able to make judgment calls using combination of knowledge of regulations, knowledge of technology, critical thinking, and * interpretation of intent of the regulations
Able to apply extensive technical expertise and has full knowledge of other related disciplines.
Ability to perform detail-oriented work with a high degree of accuracy
Proven ability to work cross-functionally in a team based environment
Proficient in MS Office Suite of products
Danaher Corporation Overview Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Organization: Beckman Coulter - Diagnostics
Quality and Regulatory Affairs
Primary Location: North America-North America-United States
Req ID: BEC007934
Product Complaint Specialist-Registered Nurse
Manage product complaint cases through follow up call intake, documentation and other contracted services in accordance with internal guidelines and SOP’s. Maintain distinctive quality and commitment as the operating philosophy in carrying out all processes. Continually seek out ways to enhance customer service experience both internally and externally.
Follow up call intake for product complaint cases.
Conduct daily evaluation of cases and create daily case list for review and submission
Product complaint case follow-up:
Identify information to be collected during follow-up.
Conduct follow-up calls to obtain follow-up information
4. Complete client notifications as required for case management and possible 3-Day Alert/Field Alerts.
5. Develop training materials, conduct training presentations and on-the-job-training for call center, medical information and pharmacovigilance staff.
6. Other duties as assigned
Necessary Skills and Abilities:
1. Flexible leadership style and team building skills.
2. Proficient computer knowledge and computer keyboarding skills including intermediate proficiency with Microsoft Office (Outlook, Word, Excel).
3. Working knowledge and understanding of the legal and regulatory environment within the pharmaceutical industry.
4. Excellent internal and external customer service skills.
5. Strong verbal, written and interpersonal communication skills with clients and internal staff.
6. Excellent organization, prioritization, project management and delegation skills; with strong attention to detail.
7. Ability to work independently and collaboratively in a multidisciplinary team.
8. Ability to occasionally work extended and/or flexible schedule to meet client requirements.
RN or equivalent.
Required: Current nursing degree appropriate with degree or equivalent from another state or country
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