Complaint Evaluation Officer Job Description Sample
Complaint Resolution Officer
UCSD Layoff from Career Appointment: Apply by 06/01/18 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Eligible Disability Counseling and Consulting services (DCC) or Special Selection clients should contact their Vocational Rehabilitation Counselor for assistance.
The Complaint Resolution Officer (CRO) reports to the Title IX Officer/Director of the Office for the Prevention of Harassment and Discrimination (OPHD). Under general direction, the CRO assumes major responsibility for responding to complaints of harassment and discrimination, exercising independent judgment in the intake, informal resolution, and formal investigation of complaints and in establishing strategies for the resolution of identified problems. The CRO independently provides impartial consultation, conflict resolution, and problem solving in response to complaints and inquiries received from members of the campus community and affiliates, including faculty, staff, students, parents, and UCSD Healthcare employees.
The CRO makes recommendations to the Director, or, where appropriate, directly to campus administrators or other individuals, and may recommend changes to procedure to insure institutional equity and fairness. The Complaint Resolution Officer also trains management and supervisory personnel regarding the interpretation of University nondiscrimination policies and the University's obligations under those policies. In addition, the CRO develops, implements, coordinates and evaluates education programs regarding discrimination issues for the entire campus community, including programs satisfying the state-mandated sexual harassment prevention training for supervisors.
Must have access to reliable transportation.
Occasional evenings and weekends may be required.
Thorough knowledge of ethics and compliance profession, theories and systems of internal control, and professional compliance and investigations standards. Knowledge of organizational practices, standards and professional ethics.
Broad knowledge of University ethics and compliance policies, procedures and programs. Knowledge of conflict resolution, mediation skills and techniques, communication and listening skills, and diversity issues.
Applies thorough ethics and compliance concepts and applications in the completion of assignments. Skills in problem-solving. Ability to maintain confidentiality and be discrete. Commitment to principles of due process, fairness and respect.
Demonstrated ability to maintain neutrality in the face of resistance, indifference or hostility. Experience in performing under stress with frequent interruptions and distractions.
Ability to gather, organize, complete analysis and develop recommendations in the completion of assignments. Experience in exercising independent judgment in the assessment, investigation, and resolution of concerns brought to the Office for the Prevention of Harassment and Discrimination.
Strong skills in and working knowledge of conflict resolution, problem solving techniques, screening, interviewing, advising and investigation. Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.
Skills in coalescing viewpoints and facilitating outcomes in group settings. Including the ability to listen well, be a creative problem solver, demonstrate sensitivity to, and respect for people's needs. Work as part of a university-wide community to resolve complaints and issues and be empathetic toward others.
Ability to present information in a clear and concise manner both in writing and verbally. Ability to suggest practical and effective recommendations; strong analytical and research skills to identify internal and external resources.
Proven skill in writing concise, logical and grammatically correct analytical reports to convey complex and sensitive issues. Strong presentation and training skills to prepare, organize and present outreach, conflict resolution, and other training to groups.
Skill and sensitivity to interact with diverse constituencies of various ethnic, social, cultural, economic and educational backgrounds in order to identify, investigate and facilitate problem resolution and to educate members of the University community effectively.
Ability to establish and maintain productive working relationships with campus administrators, staff, faculty and students. Ability to assist or consult with administrators, staff and faculty in assessing procedural, policy or ethical concerns in complex matters.
Ability to read and interpret complex legal documents such as court cases, laws and guidelines to evaluate their impact on University policy and procedures. Working knowledge of federal and state laws and regulations related to compliance with nondiscrimination law, including sexual harassment and Title IX of the Education Amendments of 1972.
Demonstrated knowledge of computers, word processing and PowerPoint.
Job offer is contingent upon a satisfactory clearance based on background check results.
Position is designated "Confidential" within the meaning of Higher Education Employer/Employee Relations Act (HEERA).
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requiring to Report Child Abuse prior to commencing employment. CANRA Penal Codes and related definitions, requirements, and responsibilities may be obtained online.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Complaint Resolution Officer
Requisition Number: 30081 Job Title: ADMINISTRATIVE ANALYST I, PRINCIPAL Working Title: Complaint Resolution Officer Salary: $5,325 - $10,533 monthly Job Type: Contract Department Name: 3045-STAFF AFFIRMATIVE ACTION Department Website URL: Job Summary Statement: Under the general oversight of the Director, Staff Diversity and Affirmative Action/EEO Compliance, the incumbent is responsible for: 1. The investigation and resolution of discrimination complaints, 2. monitoring and advising managers on compliance with State, Federal and University EEO guidelines and regulations, 3. providing consultative services to campus departments, 4. Conducting training sessions on EEO compliance. Percentage of Time: 100 Shift Start: 8:00 am Shift End: 5:00 pm Qualifications for Position
15 Records Qualifications Required/Preferred
1.Working knowledge of Federal and State regulations related to EEO/Affirmative Action laws that apply to the public sector consistent with University of California policies and guidelines.
2.Working knowledge of federal and state employment practices, procedures and laws, including performance management, corrective action, progressive discipline including termination of employment.
3.Demonstrated skill in analyzing information, problems, situations, practices and /or procedures to define the problem or objective, identify relevant concerns, identify patterns and relationships, formulate logical and objective conclusions, and recognize alternatives and their implications.
4.Demonstrated ability to write detailed, well-organized, publishable analytical reports, procedures and/or memos.
5.Demonstrated skill in negotiating, exchanging ideas, information and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions and/or solutions.
6.Demonstrated ability to make oral presentations to individuals or groups to enhance understanding of applicable policy or procedure in the employment field.
7.Demonstrated ability to interpret and effectively explain complex policies and procedures to all levels of students, academic, and staff personnel.
8.Demonstrated ability to quickly establish rapport and professional credibility and to gain the trust of administrators, faculty, and staff at all levels of the University as well as individuals external to the University.
9.Demonstrated ability to recognize an emergency situation and take appropriate action.
10. Demonstrated ability to function as part of a team and to collaborate with colleagues to facilitate the resolution of employee and/or organizational issues.
11. Demonstrated ability to function effectively under conditions of frequent interruptions and/or distraction, changing priorities, multiple deadlines and a frequently heavy workload.
12. Demonstrated ability to work independently with only general direction and to accept equivocal circumstances and take appropriate action where answers to a problem are not readily apparent.
13. Demonstrated ability to appropriately handle confidential and/or sensitive information and/or documents, including information related to collective bargaining.
14. Ability to interact and communicate with individuals from various cultural, social, economic and educational backgrounds.
15. Juris Doctor (JD) from an accredited American Bar Association (ABA) institution.
Preferred Additional Posting Information Bargaining Unit: 99-Policy Covered Application Deadline: 05-14-2019 External Posting Date: Quicklink To Posting: hr.mycareer.ucla.edu/applicants/Central?quickFind=75986 Special Instructions:
This is a one year contract appointment, subject to renewal. Contact information: Number of Positions:
Special Employment Designations/ Requirements Per UC Policy Conflict of Interest: N/A Critical: Continued employment contingent upon completion of satisfactory background investigation.
Driving Record: N/A E-Verify Check:
Certain positions funded by federal contracts/subcontracts requires UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.
More Information This position does not require E-Verify check. CANRA:
Is this position designated as a mandatory reporter under CANRA? No Other Special Employment
Position is subject to performance standards and other requirements of the University wide Police Policies and Administrative Procedures.
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Project Design, Monitoring, Evaluation & Learning Officer
Project Design, Monitoring, Evaluation & Learning Officer
The National Democratic Institute for International Affairs (NDI) seeks a Project Design, Monitoring, Evaluation & Learning (DMEL) Officer to support its Monitoring, Evaluation and Learning team. Under the guidance of the Senior DMEL Officer, the DMEL Officer will primarily focus on the Design aspect of the projects depicted below. The Officer will also support project Start-Up and provide additional support as organization demands require for overflow in the startup, evaluation and learning space.This position does not have direct reports. There is occasional international travel associated with this role. There may be local travel depending on events and donor activities.
Provide technical assistance to regional program staff in the design of complex democracy assistance programs using the logical framework approach (LFA) and developing key M&E documents (theories of change, logical frameworks, performance monitoring plans, M&E narratives, etc.)
Facilitate program design sessions including sessions on context analysis, stakeholder analysis and problem analysis
Facilitate the development of sound Theory of Change
Facilitate the development of a problem-driven Logical Framework
Facilitate the development of output and outcome indicators
Support MEL in the design of inclusive democracy assistance programs using inclusive M&E approaches
Start-Up & Implementation
Support MEL in guiding the design and establishment of performance monitoring systems in the field to enable collection of consistent and accurate data, and analysis, visualization and interpretation of data, for individual and group learning as well as internal and external accountability
Support MEL in conducting trainings to build staff capacity in using the M&E tools and guidelines for collecting and analyzing data and creating reports
Support qualitative and quantitative analysis and visualization of data
Assist in designing internal baseline assessments and midterm evaluations
Support the development of tools and guidelines for preparing for external evaluations
Support MEL in guiding regional staff in the development of Terms of Reference (ToR) for external evaluations
- Support MEL in the development of learning tools, guidelines and resources to guide staff in the design of sound and inclusive democracy assistance programs
Bachelor's degree in social science or related subject, a combination of education and experience in lieu of degree can be considered
3 years of professional work experience with 1-2 years of direct M&E experience preferably with international development programs, community organizing, political campaigns, organizational development or legislative affairs
Experience designing sound M&E strategies including SMART indicators as part of a competitive proposal development process for the promotion of democracy, social justice, conflict mitigation, gender equity and/or the inclusion of marginalized groups
Understanding of the functions of M&E within an implementing organization
Experience in developing and operationalizing Collaborating, Learning and Adapting (CLA) plan, Learning Agenda and/or Political Economy Analysis (PEA)
Demonstrated M&E experience overseas in international development, humanitarian, or legislative affairs program with non-governmental organizations, United Nations, U.S. Government, private firms, or foundations
Ability to analyze define problems, collect and verify data, draw evidence-based conclusions, and the ability to think innovatively
Demonstrated understanding in establishing performance monitoring systems
Familiarity with the process of designing and implementing baseline and midterm evaluations in challenging contexts
Familiarity with donors' DMEL requirements, like or similar to USAID, NED, DoS and non-federal donors
Experience in qualitative and quantitative data analysis and visualization, including use of statistical software (SPSS,STATA, etc)
High level of interpersonal skills and cultural sensitivity to effectively interact with all levels of staff, U.S. and foreign government personnel, members of donor organizations, funders and policy makers
Excellent oral communications skills to effectively present information, respond to questions
Demonstrated ability in coaching teams and staff
Exceptional writing skills to effectively create clear and concise reports, strategies and/or guidelines
Working knowledge of basic budget and accounting procedures
Ability and willingness to travel to regional locations, which are often remote and difficult to reach
Demonstrated knowledge and/or competency in one or more of NDI's functional areas (elections; citizen participation; political parties; parliamentary strengthening) and familiarity of the political environment in at least one of NDI's regional areas
Foreign language ability applicable to one of the regions where NDI works, French, Arabic and/or Spanish
Understanding of innovative evaluation methodologies and approaches for complex programming in democracy, governance and human rights sector
Experience and/or knowledge of Social Network Analysis (SNA) methodology
Experience with Google Apps (Gmail, Calendar, Google Drive, G+, etc.)
This is a union position to be represented by the Office and Professional Employees International Union (OPEIU) Local 2.
Candidates must be legally eligible to work in the U.S. NDI does not provide sponsorship.
NDI welcomes and supports a diverse, inclusive work environment. As such, our commitment is to promote equal employment opportunities (EEO) for all applicants seeking employment and NDI employees. NDI makes employment decisions based on organizational needs, job requirements and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, personal appearance, military status, gender identity or expression, genetic information, political affiliation, educational status, unemployment status, place of residence or business, source of income, or reproductive health decision making. Additionally, harassment or discrimination based on these characteristics will not be tolerated at NDI. To perform the essential functions of this position, reasonable accommodations are available to qualified individuals with disabilities and qualified individuals who have limitations due to pregnancy, childbirth, breastfeeding or medical related condition.
Initial Erts Complaint Investigator (Environmental Specialist 4)
Keeping Washington Clean and Evergreen
Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. If you want to join a team that is highly effective, collaborative, has leadership that embraces the value of people, and believes in the fun factor, Ecology is a good fit.
The Toxics Cleanup Program (TCP) within the Department of Ecology is looking to fill an Initial ERTS Complaint Investigator (Environmental Specialist 4) position. This position will work out of our Southwest Regional Office (SWRO) in Lacey, WA.
The Initial ERTS Complaint Investigator position serves as a senior environmental section specialist, working independently under the general direction of the Unit Supervisor and Section Manager, serves as the Initial Investigator of Environmental Report Tracking System (ERTS) complaints, under the authority of the Model Toxics Control Act (MTCA), and performs Site Hazard Assessments (SHAs) of sites listed on Ecology's Confirmed and Suspected Contaminated Sites List (CSCL).
We are looking for applicants who possess excellent technical and written skills, the ability to quickly assess and evaluate environmental data, and make decisions regarding sufficiency of cleanup actions.
As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism and accountability. Maybe you've seen some of our recent stories on Twitter, Facebook, Instagram or our blog.
To learn more about our agency, please visit our website at www.ecology.wa.gov.
Local efforts... Diverse people... Statewide impacts
Accidental spills of dangerous materials and past business practices have contaminated land and water throughout the state. The Toxics Cleanup Program (TCP) works to remedy these situations, which range from cleaning up contamination from leaking underground storage tanks, to large, complex projects requiring engineering solutions. Our mission is to get and keep contaminants out of the environment.
Some of the key work activities for the Initial ERTS Complaint Investigator position include:
Independently performs Initial Investigations of Environmental Responses Tracking System complaints.
Takes a lead role in coordinating and conducting cross-program/multi-disciplinary inspections.
Provides high quality technical assistance with only occasional need for input from SWRO II/SHA Coordinator, Unit Supervisor, or Section Manager.
Reviews independent cleanup projects reports to determine if the cleanup meets the substantive requirements of the Model Toxics Control Act.
This recruitment will remain open until filled. The initial screening will be April 11, 2019.
In order to be considered for the initial screening, please submit an application, resume, and cover letter on or before April 10, 2019. The agency reserves the right to make an appointment any time after the initial screening date.
A Bachelor's degree involving a major study in environmental, physical, or one of the natural sciences, environmental planning, or other allied field AND five (5) years of professional level experience in environmental analysis or control or environmental planning.
Additional qualifying experience will substitute, year for year, for education.
A Master's degree in one of the above fields AND three (3) years of professional-level experience as described above.
A Ph.D. in one of the above fields AND two (2) years of professional-level experience as described above.
Familiarity with the MTCA cleanup regulation - WAC 173-340.
Special Requirements/Conditions of Employment:
Valid driver's license.
Successful completion of an initial 40-hour hazardous materials training within the first six-months of employment and successful completion of an annual 8-hour refresher course.
Why work for Ecology?
Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment.
A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping the health and financial security of you and your family a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to work/life balance.
Ecology employees may be eligible for the following:
Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave*, 11 Paid Holidays per year*, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives, Combined Fund Drive, SmartHealth
Student debt and how working for Ecology can help
Employees may be eligible for the Public Service Loan Forgiveness (PSLF) Program, which forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer. See https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for more details.
- See the Benefits tab in this announcement for more information
Please include the following documents as an attachment to your application:
- A cover letter describing how your experience, skills and abilities meet the required qualifications of this position.
- A resume outlining your professional experience.
Please complete the applicant profile when applying for this position. Or, you may paste the text of your resume within the profile's resume text field.
Please read the supplemental questions carefully and answer completely. Incomplete responses, including "please see resume" may disqualify you from further consideration.
Department of Ecology employees, please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources at (360) 407-6186.
If you are reading this announcement in print format, please visit www.careers.wa.gov to access the online recruitment system. Click on "Look for Jobs" and select Dept. of Ecology under the "Department" search list. Click "Apply Search."
If you need assistance applying for this job, please call Human Resources at (360) 407-6186 or e-mail email@example.com. Please do not call this number or send an email to this address to follow-up the status of your application. You can view the latest status of your application on your profile's main page.
If you have specific questions about the position, please email Nick Acklam at: firstname.lastname@example.org. Please do not contact Nick to inquire about the status of your application.
The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed.
This position is included in the Washington Federation of State Employees (WFSE) union bargaining unit for the Department of Ecology.
The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity.
Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186. Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Arizona Department of Education
serving Arizona's education community, and actively engaging parents,
ensuring every student has access to an excellent education
Dispute Resolution Section
Salary Range: $55,000-$65,000
Closing Date: 04/26/19
Job Code: AUN04968 Grade: 21
The Arizona Department of Education (ADE) is committed to ensuring academic excellence for all students. We seek highly qualified professionals who share our passion for enriching students' lives. For more information about ADE, visit http://www.azed.gov/.
ADE's comprehensive benefits package includes: health, dental, vision, supplemental and dependent life insurance and short-term disability. Also provided are a deferred compensation plan, sick leave, vacation leave, and ten paid holidays per year. It is mandatory to participate in the Arizona State Retirement System plan (ASRS), which includes long-term disability (after a 27-week waiting period as a state of Arizona employee).
The Arizona Department of Education (ADE) Dispute Resolution Section is seeking a Complaint Investigator.
BRIEF JOB DESCRIPTION:
Investigate formal state administrative complaints filed against public education agencies by parents, professionals, groups, and other community members throughout the State alleging noncompliance with Federal and/or State special education requirements
As part of the investigation of formal state administrative complaints, draft Investigation Reports outlining the facts, relevant Federal and State law, and findings of compliance or noncompliance
Respond to phone and e-mail inquiries about formal and informal special education-related dispute resolution options
Local and in-state travel required for this position.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs):
Please note: For those selected for interviews, skills assessments may be administered as part of the interview process.
Current federal and state laws governing educational service delivery for students with disabilities
Knowledge of the Individuals with Disabilities Education Act (IDEA) and its implementing regulations
Methods and procedures in the area of special education
Responsibilities of public education agencies to provide educational services to students with disabilities
Current case law concerning individuals with disabilities
Administrative structures and services provided by public education agencies and state agencies working with individuals with disabilities
Applicants must have prior experience in the field of special education, including teaching or administering programs designed to deliver services and/or special education to students with disabilities.
A Bachelor's degree in education, specialized in the area of special education and/or administration in special education
Written and verbal communication
Effective public speaking
Intermediate skill in using Microsoft Outlook, Word, Excel, and Internet Explorer.
Clarify and prioritize issues of concern relating to special education
Act cooperatively with parents, civic organizations, and school officials (superintendents, directors of special education, principals, and school psychologists, etc.)
Draft clear, concise, and accurate investigation reports
Process information quickly and effectively
SPECIAL SELECTION FACTOR(S):
- Preference will be given to those applicants with a Master's degree in education, specialized in the area of special education.
Position requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.).
Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation.
EQUAL OPPORTUNITY EMPLOYER:
The Arizona Department of Education is an EOE/ADA Reasonable Accommodation Employer. During all phases of the selection process, people with a disability may request a reasonable accommodation, such as a sign language interpreter, by contacting the ADE Human Resources office at (602) 542-3186 or via e-mail at [email protected].
Pref1, Pref2, Pref3, Pref4
Patient Complaint And Grievance Project Manager
Responsible for investigating cause of complaint and or grievance, facilitates follow up of concern with appropriate medical staff and departments and closes the loop with the patient and or family. Explains patient care policies and procedures and works with appropriate personnel to address concerns.
Coordinates communication between patient/families and the healthcare team to expedite the best outcomes for the patient. Responsible to participate in, and or plan and coordinate projects for clinical care utilizing Performance Improvement (PI) methodology to advance quality, safety and service. Serves as project leader for multiple projects in the area of patient safety, quality, complaints and grievances.
Current Registered Nurse licensure by the State Board of Nursing in Illinois
OSF Healthcare Nursing Division requires that all employees beginning employment as a Registered Nurse on or after October 1, 2015 are required to earn a BSN degree within six years from Date of Hire and proof of enrollment within your first 18 months of employment.
Minimum of two years progressively more responsible work experience as an RN in clinical areas
Work-related experience in areas of performance improvement and project management.
Professional knowledge of patient safety, quality, risk, and basic statistics in order to coordinate patient safety activities.
Strong oral/written communication skills and interpersonal skills necessary in order to interact effectively with all levels of healthcare personnel and patients/families.
Strong analytical skills necessary in order to analyze data and develop programs necessary to effectively monitor, evaluate and improve quality and safety of care.
Strong computer and data management skills, including Midas, Microsoft Word, Excel and PowerPoint with experience in graphics for reporting information, designing and/or implementing monitoring and evaluation tools.
Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.
Experience the OSF culture and community by clicking here.
International Complaint Handling Specialist
KARL STORZ SE & Co. KG (KST), based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.
For more than 70 years, KST has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.
KARL STORZ Endoscopy-America, Inc. (KSEA), an affiliate of KST, is headquartered in El Segundo, California, and is responsible for all U.S. distribution and sales of endoscopes, instruments, imaging systems, electromechanical devices, and OR1® operating room integration technologies.
What does all that mean to you?
It means you would be joining an organization where you can be proud to play a part in making a difference in people's lives every day.
Being a part of KARL STORZ offers many additional rewards. This includes a commitment to offering competitive compensation, as well as a 401(k) with a 60% match up to the first 6% of your base salary.
We support our employees' health goals by providing outstanding health benefits that include, but are not limited to, medical (PPO, HRA, HSA, and flex spending), dental and vision, as well as amazing wellness programs where you can earn cash or gift cards.
We encourage work/life balance so our employees can recharge and take care of themselves. We offer new employees 3 weeks of paid vacation in the first year, 10 paid holidays and paid sick leave that can also be used to take care of immediate family members.*
We strive to continuously learn and give back to our community. We offer our employees the same opportunity through tuition reimbursement, multiple company-sponsored charitable events and corporate matching for charitable giving.
If KARL STORZ sounds like a company you would like to be a part of, we invite you to learn about our opportunity below!
The Complaint Handling Specialist is responsible for processing complaints and reportable events in North America, such as MDRs and MPRs. The role will provide guidance and product clinical use information to complaint handling investigators and will audit complaints to identify training opportunities and guide the team members through process and identify technical issues. Follow the day-to-day standard operating procedures for the department including complaint processing and resolution with appropriate escalation process.
Understand various KARLSTORZ products and customer requirements as well as associated risk documents. Communicate with internal departments, such as Product Management, Marketing, Regulatory, Manufacturing, Service and Quality and review complaint and MDR investigation for accuracy and being complete. Communicate with customers to obtain information regarding the use of products and document any relevant information for complaint resolution.
Communicate corrective actions to management as appropriate for planning and implementing corrective actions to address product issues. Responsibilities also include managing any necessary recall process by generating reports identifying affected products and customers.
Essential Functions and
Ensure complaints and reportable events are processed correctly and in a timely manner;
Build key relationships with Product Managers to keep abreast of new technologies and product changes;
Develop and implement metrics and provide feedback to the management team;
Analyze and report product complaint trends Analyze trend reports, providing summarized analysis to Management Supervisor;
Conduct internal training on how to document complaints and complaint investigation;
Open, approve , investigate and close complaints;
Conduct follow up investigation on potential medical events including contacting hospital personnel;
File reportable events in North America, such as: MDR (Medwatch Reports) with FDA and MPRs with Canada as appropriate.
Bachelor's degree or equivalent
4-5 years of Regulatory and/or Quality experience
Proficiency with SAP transactions relating to complaints and product information
Intermediate ability with Microsoft Office including Word, PowerPoint and Excel
Excellent oral and written communication skills
Excellent organizational skills with an ability to focus key resources to successfully complete tasks
Strong critical thinking skills
Strong product knowledge
Ability to be self-directed and proactive as well as working with a team
Ability to multi-task and handle deadlines under pressure in a timely manner
High ethical standard and ability to handle confidential information
KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.
KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment.
- Field sales, internships and part-time employees are not eligible for paid time off except for where required by state law.
Complaint Analyst I
Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery, and regenerative wound care.
Integra's orthopedic products include devices and implants for foot and ankle, hand and wrist, shoulder and elbow, tendon and peripheral nerve protection and repair. Integra is a leader in neurosurgery, offering a broad portfolio of implants, devices, instruments and systems used in neurosurgery, neuromonitoring, neurotrauma, and related critical care. Integra's Tissue Technologies is an in-patient and outpatient Regenerative product portfolio, which includes products for wound care, burns, abdominal reconstruction, and plastic & reconstructive surgery. In the United States, Integra is a leading provider of surgical instruments to hospitals, surgery centers and alternate care sites, including physician and dental offices.
Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has over 3,300 employees worldwide. Integra's common stock is listed on The NASDAQ Stock Market under the symbol "IART."
Responsibilities Perform assigned complaints investigations, including but not limited to Product Failure Analysis and complaint documentation review (DHR, complaints history, products instructions, risk management, etc.) and investigation reports. Prepare weekly and monthly metrics for Quality Management Reviews and Operational Reviews such as trend charts, Pareto Analysis, etc., as required. Quality Problem Resolution by means of Root Cause/Problem Solving Analysis. Implementation of corrective and preventive actions as result of complaint investigations, as required. Support to FDA inspections, ISO Certification and surveillance/customer audits, as required. Interact with PD, QA, Clinical Affairs and Technical Support personnel at Corporate and Division level. Issue or update of manufacturing/quality documents (i.e. Shop Orders, Specifications, Drawings, Inspection Criteria, SOP, etc.), as required. Update of internal Complaint tracking system. Coordinate and conduct Complaint Review Boards. Complete assigned Non-Conformance and/or CAPA investigations, as required. Maintains traceability of items in plant to determine current status or access information required to support management decision making or provide information requested by other personnel. Communicates with corporate office to attend details related to complaints (e.g. additional info). Perform other related duties as required. Qualifications
Bachelor degree in Science or Engineering.
One (1) to Three (3) years of experience in manufacturing environment, within the FDA regulated industry, with exposure to production documentation and Quality Assurance/Regulatory functions or equivalent experience in a similar position.
Experience in Medical Devices, preferable.
Knowledge of FDA 21CFR 820, ISO-13483:2003, CMDR, MDD (93/42/EEC), TGA, PAL and other National and International regulatory requirements.
Experience in working on teams.
Knowledge of regulated manufacturing processes, GMP's, and FDA – QSR, Canadian and ISO regulations and standards.
Possess strong analytical, exceptional writing, and interpersonal relationship skills.
Written and verbal effective communication skills in Spanish and English.
Strong leadership skills and the ability to deal effectively and persuasively with all levels of management.
Capable of managing multiple priorities and meet closely spaced, ambitious timelines.
Rapidly adapt to changing environment and circumstances requiring flexibility, tolerance and great sense of urgency while ensuring that all GMP and Regulatory requirements are met.
Competent in the use of computer programs (Word, Excel, etc.)
Complaint Resolution Coordinator (6232U) #26356
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptance—academic and artistic, political and cultural—make it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date
The First Review Date for this job is: March 6, 2019
Position will remain open until filled.
The Office for the Prevention of Harassment and Discrimination (OPHD) is responsible for ensuring the University provides an environment for students, faculty and staff that is free from discrimination and harassment on the basis of protected categories including race, color, national origin, gender, age and sexual orientation/identity. OPHD has the specific responsibility for the development, implementation and oversight of compliance programs related to preventing and responding to sexual violence and sexual harassment, as well as oversight of other Berkeley programs administered by other campus units, e.g., mandatory SVSH prevention education for faculty, staff and students, and Title IX Athletics compliance. OPHD is led by the campus Title IX Compliance Officer, who is also the director of the office. This position is a critical partner to the Title IX/Director and Deputy Title IX Officer/Associate Director in implementing the broad array of civil rights compliance functions under OPHD's scope.
A. Manage OPHD's complaint intake function
Conduct the intake and assessment of incoming discrimination and harassment complaints and formulate initial responses based on allegations and other preliminary information gathering. Examples of specific tasks include:
Acknowledge, provide the initial response to, and document incoming complaints and concerns of discrimination and harassment in OPHD, including communication with Responsible Employees and other third party reporters. Conducting intake interviews with complainants. Conduct other preliminary fact-finding as required to assess the allegations under applicable UC and campus policies..
Propose Title IX interim safety and welfare measures as needed for sexual violence and harassment complaints under UC Policy, and Title IX and submit for Title IX Officer approval. Monitor the effectiveness of interim measures throughout the complaint resolution process. Assess the need for, recommend and coordinate other temporary measures in discrimination and harassment cases handled under other UC policies by OPHD.
In collaboration with OPHD's Deputy Title IX Officer, coordinate the disposition and transfer of cases to complaint resolution officers in OPHD.
Implement actions underlying "Administrative Closure" for complaints not rising to an actionable level under the SVSH Policy, e.g., implementing required actions to complete a preventative measure case closure strategy, making appropriate referrals to other campus offices, e.g., Human Resources, Academic Personnel, Center for Student Conduct, UCPD, Whistleblower Coordinator, Division of Equity and Inclusion.
Initiate and monitor case tracking process in OPHD's case management system.
B. Reporting and Records Management:
Develop and implement quality control measures related to the management of case records and other data related to complaint resolution. Oversee the internal closeout process for administrative records related to complaint resolution matters.
Partner with OPHD Program Manager to produce campus management reports, draft and edit OPHD annual report and related briefing documents, and prepare data for UCOP SVSH reporting requirements.
Support the TIX Compliance Officer in coordinating campus responses to audits and investigations initiated by external enforcement agencies, e.g., the Departments of Education and Labor, and the CA State Auditor; other research funding agencies like NASA, NSF, NIH , Dept. of Energy, etc., and well as the internal reviews by the UC Office of the President or campus Audit and Advisory Services
C. Front-facing campus and community support:
Respond to general inquiries for information about SVSH policies, complaint resolution processes and other areas related to UC, Berkeley campus and external (e.g., federal and state) compliance requirements related to SVSH and other forms of protected category discrimination and harassment.
Consult with and/or conduct training sessions for campus Responsible Employees of all levels re: the process for implementing that disclosure obligation under UC Policy
Facilitates and co-facilitates in-person SVSH prevention programs for staff, faculty and students.
Partner with OPHD Program Manager to maintain up to date information on OPHD's website.
Bachelor's degree in related area and/or equivalent experience/training
Solid experience using Microsoft Office tools, especially MS Excel and Word, PowerPoint.
Experience with using document sharing tools.
Demonstrated ability to present information in a clear and concise manner ,both in writing and verbally.
Familiarity with University ethics and compliance policies, procedures and programs, or equivalent knowledge and experience.
Familiarity with of state and federal compliance policies and laws related to discrimination, harassment, hate/bias and sexual violence. Demonstrated interest in nondiscrimination compliance and related issues
Experience making presentations to or conducting training programs for staff, faculty or students.
Experience working in an environment of strict confidentiality with sensitive information, materials and/or client interactions. Demonstrated skill in exercising professional judgment, tact and discretion when dealing with sensitive matters and/or people in distress.
Experience communicating effectively (in person, on the phone, and in writing) to handle difficult or sensitive situations diplomatically;
Demonstrated experience working successfully with individuals from diverse cultural backgrounds and perspectives.
Title IX compliance certification or other training
Experience with case management systems
Knowledge of socioeconomic and organizational issues underlying and resulting from sexual harassment, discrimination and sexual violence.
Knowledge of adult learning theories and training methodologies.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
How to Apply
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
For the complete University of California nondiscrimination and affirmative action policy see:
Product Complaint Associate
Job Duties and Responsibilities:
A large pharmaceutical company is looking for a Product Complaint Associate!
In compliance with current good manufacturing practices, the Product Complaint Associate is responsible for supporting the complaint handling Quality system through the timely assessment, processing, distribution of information, and communication of alleged product quality defects for all drug products within the scope of the division.
Very strong regulatory background required
Candidates with nursing background, critical care, or previous hospital setting will be considered
Familiarity with sterile products or medical devices is a plus
• Triage all incoming reports in order to immediately identify the following:
• Product and medical device complaints
• Complaints that require expedited processing due to potential compliance issues.
• Responsible for recording and processing quality complaint information received into the global complaint database. This includes:
• Entering new complaint records
• Determine when a complaint should be investigated or recorded for trending purposes only.
• Determine when a complaint sample should be retrieved for evaluation.
• Issue response letters to complainants regarding product complaints received.
• Contact reporters either by email or phone, as necessary, to gather additional complaint information.
• Complete daily workload while maintaining consistent, right first time quality work and compliance with established procedures and timelines. This may require the Associate to triage and process a minimum number of reports on a daily basis as specified by the US Complaints Operations managers.
• Understanding of Code of Federal Regulation (CFR) good manufacturing practices for finished pharmaceuticals with emphasis on complaint handling requirements.
• Understanding/knowledge of over-the-counter, pharmaceutical, and medical device products, packaging, and labeling with emphasis on complaint handling requirements.
*Experience with sterile and medical device product within a healthcare setting and/or manufacturing and packaging is a plus.
• Experience with triage activities that include but are not limited to identifying product and medical device complaints and the necessary decision-making skills that align with procedures.
• Experience with computer systems including database, spreadsheet, and word processing applications.
• Excellent oral and written communication skills that align with providing optimal levels of customer service, providing accurate product information, and compliance with good manufacturing practices and procedures.
• Possess organizational skills/flexibility/teamwork in order to effectively prioritize daily workload and consistently maintain compliance with procedure timelines.
• Must have the ability to address obstacles with energy and determination.
Bachelor’s/Master’s Degree: A minimum of one years’ experience within the healthcare or pharmaceutical setting.
• Associate Degree or equivalent: A minimum of two years’ experience within a healthcare or pharmaceutical setting.
Contract - 12 Months
• Choice of medical, dental, and vision plans
• Paid vacation time
• Competitive hourly rate
This is a great opportunity and we're looking to fill this role with the right person. If you are ready to embark on an amazing new career opportunity, APPLY RIGHT NOW!
About Ventura Solutions:
Ventura Solutions is a rapidly growing medical device and pharmaceutical staffing, consulting, and training firm. Our extensive industry expertise in medical device, pharmaceutical, and combination products along with an exceptional talent pipeline make us a top choice for a wide range of projects. We also offer great benefits which enable us to attract and retain top talent in the medical device, pharmaceutical, and combination products space. For more information and other job opportunities visit us at ventura-solutions.com
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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