Complaint Inspector Job Description Sample
Complaint Analyst III
Kelly Services has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a long-term temporary opportunity to work as a
Complaint Analyst at a prestigious Fortune 500 company working in West Chester, PA.
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the Submit Resume button to submit your resumes. If you have questions about the position, you may contact the recruiter for this position ( ) however your resume must be received via the Submit Resume button included within.
Job Title: Complaint Analyst
Pay: $28 per hour
Position Summary :
Customer Quality member responsible for supporting Post Market Regulatory Affairs activities associated with complaint handling and MDR submissions. These activities include intake, investigation, documentation, follow-up, regulatory reporting and metrics. The Customer Quality Specialist is responsible for the oversight and direct support of technical evaluations and investigational tasks required for complaint processing/closure. The Customer Quality Specialist works collaboratively with Quality, Engineering, Manufacturing, Product Development and other functional experts.
Directly interface with Hospitals, Surgeons, and Internal employees for reporting of complaints and adverse events
Interact positively with customers, patients, internal/external business partners and colleagues
Adhere and comply to work instructions, standard operating procedures, and regulations
Expedite investigations by collaborating with internal/external business partners
Achieve productivity targets
Fully training within three months of hire
Achieve accuracy targets for complaint documentations
Participate in projects and events
Conduct follow-ups with complainant, reporters
Checking your own work
Tracking complaints in the process for closure
Participate in CAPA activities and act as CAPA task owner as required
Updating and revising work instructions
Prepare responses to customers
All other duties as assigned
Professional Experience Requirements :
Ability to work in a cross-functional matrix environment
Active listening/ phone skills
Collaboration and teaming skills
Critical thinking skills
Prioritization and multi-tasking skills
Strong verbal and written communication skills
Knowledge of basic medical terminology
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)
Accountability for own work
Problem solving/Root cause analysis skills
Educational Requirements :
Bachelor’s Degree or equivalent experience
Generally requires 2-4 years of related work experience
RAC or ASQ certifications a plus
We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: at .
Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.
Kelly Services is an Equal Opportunity Employer
With Kelly, you’ll have access to some of the world’s highest-regarded scientific organizations providing you with opportunities to work on today’s most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits you’ll be proud to help advance. We work with 95 of the Fortune 100 companies, and found opportunities for more than 11,000 scientific professionals last year.
You pursued a career in science to fuel your quest for knowledge and your desire to make the world a better place. Let Kelly fuel your career connect with us today.
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at
Consumer Complaint Investigator II
Upon appointment, employees in this class may be required to maintain a valid driver's license and required to drive a licensed vehicle. This status may be necessary for the length of time in this class.
If this is necessary it will be listed in the specific position description for that position. Applicants and employees in this job title may be required to submit to a drug screening test and background check. Applicants and employees in positions which perform job duties that may require contact with offenders in the custody or supervision of the Department of Corrections or with youth in the care, custody, or supervision of the Department of Juvenile Justice must meet qualifications pursuant to the federal Prison Rape Elimination Act, 28 C.F.R.115.17 and 115.317.Performs professional level work for the Division by examining, evaluating, and investigating complex, unique, and controversial complaints received from the general public.Performs professional level work of a unique, controversial or technical nature in the examination, evaluation and investigation of program compliance to detect potential violations of laws and regulations, and to mediate compliance violations where legal action is not appropriate; and performs other duties as required.
Position Title: Complaint Coordinator
Responsible for initiating, investigating, and documenting customer complaints per the Quality System. Responsible for implementing and executing quality assurance activities and processes in compliance with FDA QSR, ISO 13485, and MDD regulations and internal quality system documents.
Duties and Responsibilities include the following:
On a daily basis, reviews and processes assigned complaint records related to product quality and patient safety.
Reviews complaints for possible Adverse Events/MDRs and makes regulatory reporting decisions. Prepares and submits Adverse Events/MDRs to regulatory agencies in a timely manner to meet regulatory deadlines.
Conducts and coordinates complaint investigations and the input of information documenting same into the complaint tracking system.
Review technical service calls to determine appropriate classification.
Work with Technical Service/Engineering to coordinate failure analysis on customer returned product.
Ensures complaint files are investigated, complete and closed in a timely manner.
Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
Assists with gathering, compiling and analyzing complaint trend data. Participates in complaint review board meetings.
Perform other quality assurance and quality control functions as necessary, with appropriate training.
Assists in activities to improve product quality, support the quality system, and ensure regulatory compliance.
Other duties appropriate to position or as assigned by management.
Bachelor's Degree or equivalent in Engineering or a Life Science, or equivalent combination of education and experience.
Minimum of 3 years of experience in medical device quality assurance.
Current knowledge of FDA and international quality system requirements are a must
Experience with Electronic Medical Equipment preferred
Must possess strong organizational skills
Technical writing is a plus
Language and Verbal Skills:
Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally; must have clear, confident oral presentation skills.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to work at a keyboard and computer. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
The employee may lift and/or move up to 10 pounds for short durations.
Most work will be performed in an office environment. The noise level in the work environment is usually low to moderate.
Position Purpose & Summary
The QN & Process Improvement Coordinator is responsible for Quality Notification entry and coordination for the customer and supplier related incidents for CCNA. The role will partner with multiple functions to outline Quality and Service Non-conformance, highlight performance trends, and implement corrective actions to enhance the BU's level of performance. The role will also be responsible for new customer setup in SAP, ensuring data profile accuracy and alignment with SAP support team. The position will also partner with the contracting team to address pricing/contracting trade execution errors derived from customer service and maintain performance metrics for the function.
70% - Customer & Supplier Incident Coordination
Customer and Supplier related Quality Notification incident report entry for Cargill Cocoa and Chocolate North America
Work as a liaison between customer service and other business functions to ensure tracking and appropriate activity is ongoing to ensure resolution of customer and supplier incidents.
Collaborates with all parties, including site Food Safety, Customer Service, Supply Chain, Contracting, Sales, Operations, etc. to ensure satisfactory resolution of Quality Notifications and enhanced performance is achieved.
Coordination and communication of business performance metrics related to customer and supplier incidents.
Coordinates and distributes Customer and Supplier Incident Reports to business functions and leadership.
Provide training and coaching on the incident management process.
Investigation and root cause analysis for service incidents.
20% - Process Improvement Activities
Analyzes data to identify trends and opportunities for continuous improvement.
Communicate data and trends to business partners and support departmental partner in the development and implementation of solutions.
Data quality – analyze data entered by end users, providing feedback for improvements.
10% - Other duties as assigned
This position is posted internally as well as externally
Equal Opportunity Employer, including Disability/Vet.
High school diploma or GED
Minimum of 3 years of operations, supply chain, customer service or related experience
Proficient with Word, Excel, and Outlook
Proven ability to work effectively in a self-directed role
Demonstrated written/verbal communication skills
Demonstrated problem solving and decision making skills while deploying sound judgement
Demonstrated ability to handle multiple tasks and prioritize (and re-prioritize) as needed and move between activities that require immediate response
Must be able to travel 10%
Associates or Bachelor's Degree
Effective team player
3 years in customer service understanding of markets, products, and players in the food service industry
Experience working with SAP
Well-developed conflict management skills
Demonstrated strong organizational skills
Ability to be self-directed and contribute to a high performing work team while being team and goal oriented
Ability to build relationships with functional stakeholders
Complaint Driver/Open Route Assistant
This is a great Part-time opportunity for retirees, college students and individuals desiring to work a few hours each week.One works, on average, 15-25 hours per week redelivering newspapers to area subscribers when the subscriber receives a damaged product or the regular delivery contractor failed to deliver a paper.The number of deliveries per shift varies.There could be days in which there are no redeliveries to be made. This part-timer may also assist district managers in performing service checks and other district activities. Days / work hours vary based upon scheduling.
This is a 7 day, 365 day operation; hence one may be scheduled to work weekends as well as holidays. Position is budgeted to work 15-25 hours per week.
Scheduled work hours will vary from 6:00 am to 12:00 noon.
Candidates must enjoy working with the public and possess excellent communication skills.One must have reliable transportation, an excellent driving record, automobile insurance and a smartphone.Redelivery information is texted via Smartphones to the redelivery drivers.
Position also involves verifying on time delivery at addresses where subscribers have reported service issues or concerns as needed.
Candidates must be high school graduates or have equivalent GED.Must be able to read and write English and communicate effectively.
Must possess strong basic math skills; have an excellent driving record; possess basic computer skills; candidate must have reliable transportation and meet standards for automobile insurance.
This position requires lifting up to 35 lbs.; walking up and down stairs; standing; getting in and out of a vehicle frequently in the servicing of newspapers to subscribers.
To be considered, apply online at http://www.bhmginc.com/careers/
Quality Engineer - Complaint Investigations
Job TitleQuality Engineer - Complaint Investigations
PerkinElmer is hiring!
This position will be responsible for conducting timely complaint investigations for medical device customer and product complaints. This includes working with cross functional teams to determine root cause, reviewing relevant data during complaint investigations, and writing final complaint investigation results. This position will also serve as a support role for other aspects of complaint management as needed, including complaint intake functions and metrics development/maintenance.
Duties and Responsibilities:
Interface with appropriate internal/external groups to gather necessary information to conduct timely complaint investigations
Perform root cause analysis as necessary
Independently conduct complaint investigations for medical device instrumentation.
Remediate complaint files as necessary.
Support other complaint management processes as needed – including complaint intake, assessment for MDR/Vigilance reporting, risk assessments, complaint closures.
Support the development of complaint metrics as needed
Support the quality system and participate in special projects related to the continuous improvement of the quality system
BS in Engineering or a technical discipline, or equivalent, with a minimum of three to five years related experience and/or training.
Experience with medical device instrumentation in a design and manufacturing environment in a quality role.
Experience with medical device complaint investigations.
Knowledge, Skills & Abilities:
Working knowledge of Medical Device Regulations and Standards (FDA, ISO 13485, ISO 14971, MDD, IVDD)
Proficient in root cause analysis techniques
Independent problem solving skills
Computer proficiency with background in Agile and SAP business information systems a plus
Energetic, results-driven with excellent organizational and prioritization skills.
Excellent written and verbal communication skills and highly effective time management skills.
Ability to operate independently and as part of a team
Commitment to continuous improvement principles
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
Customer Quality Complaint Specialist
The Customer Quality Complaint Specialist is responsible for providing quality support for defects reported against product released from the site for Pfizer CentreOne contract manufacturing customers.
Understand manufacturing process specific to assigned Pfizer CentreOne customers.
Ensure communication of Complaint Investigations to Pfizer CentreOne customers.
Review and approve investigations for assigned customers as a Pfizer CentreOne site quality authority.
Responsible for quality escalation and issue resolution as it impacts assigned Pfizer CentreOne customers.
Participate in customer audits by populating and providing customer specific metrics and supporting audit requests.
Liaison between Pfizer CentreOne customers and plant quality complaint investigations assigned customers.
Evaluate corrective actions in regards to trends. Identify and implement preventive actions to eliminate the potential for non-conformities to occur.
Perform follow-up activities to coordinate the completion of corrective and/or preventive actions. Implement appropriate effectiveness verification activities for Pfizer CentreOne complaint investigations.
Remain current in regulatory expectations and industry practices regarding investigations and CAPA.
Requires 2 years of CAPA, investigations, or manufacturing quality assurance experience in pharmaceutical industry or equivalent manufacturing field, or a minimum of 4 years manufacturing/technical experience in a pharmaceutical or equivalent manufacturing field.
Prefers a bachelor's degree in a science, engineering or business related field.
Understand the basic quality systems and be able to drive consistency between the Pfizer CentreOne Partners and Pfizer.
Strong oral, written, communication, presentation and interpersonal skills.
Requires strong interpersonal skills and the ability to handle multiple projects.
Capable of interfacing with multiple levels of people within and outside of the organization, including Corporate management, Pfizer CentreOne customers, and plant personnel.
Experience working in a cross-functional, matrix environment.
Knowledge of computers with the following software is necessary: Word, Excel, and Access.
Ability to operate with and maintain confidential information.
Must be capable of organizing data from multiple sources, extracting key information and documenting investigation detail into the exception tracking software.
Six Sigma Green Belt preferred.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
- Last Date to Apply for Job: March 26, 2018
- Eligible for Relocation Package
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Product Complaint Specialist
Valeant Pharmaceuticals International, Inc. is a diverse pharmaceutical company that is committed to focusing on our key stakeholders while delivering consistently high performance. Our values provide the overall direction for our company, and provide us with the tools necessary to rise to any challenge by leveraging our collective hard work and effort along with our unwavering competitive spirit. These values help us set goals based on our organization's potential and what we hope it will become.
Responsible for receiving, investigating, and responding to customer technical complaints including direct customer contact. Responsible for collecting data and preparing annual product reports. Provides detailed status reports and associated trending. Responsible for monthly metrics of complaints. Site liaison to Global Safety and Vigilance, and Customer Resource Center/Customer Service.
Receives and collects information on customer complaints from consumers. Communicates effectively with customers to obtain proper information. Responds to customers both verbally and in writing. Conveys a positive image of the company to customers.
Investigates complaints by coordinating laboratory testing and other investigatory methods. Gathers, examines, analyzes, and interprets information for investigation to determine proper conclusion. Perceives cause and effect relationships and considers all implications and outcomes; determines requirements for RC/CAPA issuance.
Prepares regular status reports for management to evaluate product quality trends and project status for Tampa complaints.
Site liaison to GSV, and CRC/CS.
Any other duties as assigned.
BS preferred (Natural Science area).
4+ years of pharmaceutical/FDA regulated facility or related field required.
Proficiency in computer operation
Ability to work independently and efficiently; good organizational and investigational skills; ability to follow detailed written procedures; able to handle multiple tasks simultaneously and prioritize accordingly;
Good communication skills, verbal and written; good analytical ability; ability to work well with others; good problem-solving skills; detail-oriented.
Be Aware of Recruiting Fraud
Valeant is an EEO/AA employer M/F/D/V.
Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.
To learn more please read Valeant's Job Offer Fraud Statement.
Customer Complaint Coordinator
Job Description: Job ID: IMP000536
Implant Direct is one of the fastest growing major dental implant companies in the world today. We're one of the many operating companies within Danaher Corporation's dynamic portfolio of dental companies.
Implant Direct operates a state of the art manufacturing facility in Thousand Oaks, California. We manufacture and distribute a broad range of value priced surgical, prosthetic and regenerative solutions to dental professionals in the US, Canada, and around the globe. We design and develop products which make high quality implants more accessible to patients around the world. We educate dentists on how to place implants and improve their patient care.
If you are interested in working in a lean, fast moving, entrepreneurial environment where you can learn, grow and make a difference, join us at Implant Direct.
JOB SUMMARY: Under general direction, the Customer Complains Coordinator is responsible for maintaining all record-keeping functions related to Customer Complaints; prepares reports and coordinates activities associated with complaints with various departments/functions (e.g. product returns area, Accounting, and QA).
Maintain and complete all Customer Complaint/Feedback files for all Implant Direct locations.
Ensure complaints are closed in a timely fashion and all records are within compliance to regulatory standards.
Coordinate specific customer returns relevant to complaints and ensure inspections and evaluations are documented and completed in a timely fashion.
Prepare and distribute reports documenting the results of customer complaint returns to Accounting, QA and Executive Management.
Prepare and maintain reports on complaint volume/type. Special emphasis on trend spotting for specific products or types of products for the purposes of regulatory/mandatory reporting to Regulatory agencies
Work with Management to determine candidates for mandatory agency reporting (FDA, EU)
Prepare required documentation for mandatory reports.
As needed, document and quarantine returned products as required.
Provide clerical support with FDA / QSR, ISO 13485:2003, CMDCAS, TGA, MDD compliance.
Assist in the development of new procedures.
Under the direction of Management, assist with other department short-term assignments and / or projects.
MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to acquire and attain a good working knowledge of FDA/QSR (21 CFR Part 820), ISO 13485, and EN 46001, MDD Annex I and II requirements, TGA standards, PMD (Japan) standards, KFDA (Korea), and CMDCAS (Canada).
Must be Hepatitis B Vaccinated or have a waiver on file.
EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required; some college preferred; minimum four (4) years related clerical experience or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to clearly communicate and write reports and business correspondence in English. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and other key members in the company while maintaining a high level of professionalism.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed sometimes involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
OTHER SKILLS and ABILITIES:
Strong organizational skills.
Ability to read, understand and retain extensive working knowledge of procedures and company documents.
MS-Office Applications. Knowledge of Google Enterprise a plus.
Knowledge of computer files management; QCBD preferred
Able to produce positive results with a strong sense of urgency and ability to multi-task.
Strong interpersonal skills.
Knowledge of Quality System Requirements and Standards.
Must be Hepatitis B Vaccinated or have a waiver on file
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to climb stairs, stand, walk, sit, reach with hands and arms, and talk or hear.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Implant Direct offers competitive compensation
and a generous benefits package. Benefits include: Medical and dental, vision
insurance, 401(k) plan with employer match, group term life & AD&D,
Flexible Spending Account, Employee Assistance Program, Flexible Spending
Accounts, and paid vacation and holidays. Please visit our website at
www.implantdirect.com for more information about our innovative company.
Implant Direct is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, national
origin, religion, gender, age, marital status, disability, veteran status,
sexual orientation, gender identity, or any other characteristic protected by
law. We maintain a drug-free workplace and perform pre-employment substance
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Complaint Investigation - Electrical Engineer
At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life.
Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.
The primary function of this position is to support the Complaints Investigation Group (CIG) in the diagnosis and root cause determination of product which has been returned to ADC for failure in the field. The primary goal of this position is to identify root causes and recommend changes to forward production processes or product design to eliminate similar failure modes in the future.
Implement, document, and maintain test systems and equipment utilized by the Complaints Investigation Group to perform initial analysis of field return product. Develop troubleshooting methodologies for more complex failure modes on an engineering investigation basis.
Demonstrate linkage or root cause to symptoms observed by customers. Document symptoms and linkeage to root cause of problems. Provide documentation of engineering activities as required to support timely completion of complaint investigation reporting documentation as required by quality system regulations.
Translate engineering investigation methodologies into procedures which can be executed by CIG technicians. Qualify new procedures and equipment as necessary. Develop metrics which demonstrate the effectiveness of the complaints investigation process. Communicate root cause information to operations production support engineers, and recommend changes to eliminate root causes.
Preferred candidates have a BSEE or equivalent experience and scientific degree
Preferred candidates have a min. of 5 relevant experience in investigations and complaints or equivalent experience in a related field
JOB FAMILY:Operations Quality
DIVISION:ADC Diabetes Care
LOCATION:United States > Alameda : 1360-1380 South Loop Road
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link
- English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link
- Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
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