Conley Job Description Sample
Credentialing Project Lead
The Project Lead(s) /Team Leader(s) shall have a bachelor or postgraduate degree in
engineering, scientific, technical or business management disciplines from an accredited college or university. At a
minimum, the Project Lead(s) shall have a total of at least six (6) years of management and supervisory experience
which included performance of the following functions with respect to DoD programs / projects.
At a minimum, serve as the primary on-site interface and POC with Government Site authorities and
representatives on program / project and contract administration issues; supervise program / project operation by
developing management procedures and controls, planning and directing project execution, and monitoring and
reporting progress; manage acquisition and employment of program / project resources; and manage and control
financial and administrative aspects of the program / project with respect to contract requirements.
InCadence Strategic Solutions is currently seeking a DNA Examiner to work on our client site in Atlanta, GA. The DNA Examiner will be based in Forest Park, GA, with required deployments OCONUS. Possible deployment locations include Afghanistan, Kuwait, Bahrain, or Djibouti. The DNA Examiner will be responsible for the following:
- Examine evidence in consultation with firearms and latent print analysts (as needed) to ensure proposed collection approach will not negatively impact collection of other forensic data from the evidence.
- Collect potential DNA samples from evidence using approved procedures designed to minimize the possibility of sample contamination. All samples shall be properly packaged, marked and stored in preparation for extraction.
- Generate STR DNA profiles from evidence and reference samples.
- Analyze and interpret data from analysis which typically consists of complex mixtures and low level samples.
- Use photographic equipment to capture still images of each evidence item and relevant key portions of the evidence item, or other exhibits, to support further analysis, conclusions, and documentation.
- Annotate the case file documentation, detailing the processing techniques and the examination results.
- Perform administrative and/or technical reviews of reports and worksheets.
- Ensure proper chain of custody is maintained.
- Perform instrument maintenance.
- A minimum of a Bachelor’s degree coupled with 4+ years’ experience working in a forensic laboratory performing DNA analysis on criminal evidence. Experience must include the following:
- Identification of blood and bloodstains, body fluids, and stains of body fluids, hair and other items requiring DNA or related analysis.
- Performance of visual and microscopic examination of hairs.
- Generation of STR DNA profiles.
- Comparison of evidence from victims, scenes, or instruments of incidents to evidence from suspects.
- Must be able to successfully pass a skills assessment.
- Able to obtain and maintain a DoD Secret security clearance required.
- Physical ability and commitment to deploy globally as a team member.
- Professional certification such as American Board of Criminalistics (ABC) is desired
- An active DoD Secret Clearance is desired
Responsible for the inspection, lubrication, repair, and maintenance of equipment primarily as it moves through the check lane. This work may also be completed on the yard and in the shop facility. The equipment includes, but is not limited to, single and tandem axle diesel over-the-road and city tractors, diesel city straight trucks, propane and diesel powered industrial forklifts, over-the-road and city trailers of various makes and configurations, Company vehicles and pick-up trucks, and various types of converter gear. The inspections, lubrications, and repair procedures must be carried out in a in a safe, efficient, timely, cost-effective, and practical manner.
Must have and maintain a safe driving record.
Ability to read and write.
Strong customer service/customer relations skills.
Basic electrical repair and mechanical skills.
General knowledge of hand tools and the ability to perform minor repairs.
Working knowledge and understanding of Department of Transportation (DOT), Environmental Protection Agency (EPA), and Occupational Safety and Health Administration (OSHA) regulations.
Ability to perform vehicle A preventive maintenance inspections and lubricate the appropriate fittings.
Ability to manage vehicle maintenance paperwork functions.
- A High School Diploma or GED is required
- A valid Driver's License is required
Job TitleDRIVER TRAINEEJob Description
Participates in the Driver Training Program while performing the duties of a Freight Handler on a regular basis. To complete the program, Trainee must complete 80 hours behind the wheel of a Company truck and 25 hours of yard training, while being observed/trained.
Yard training includes training on pre-trip inspections, proper use of controls, hooking/unhooking, and backing. Current Company Freight Handler associates are selected for the training program based on exceptional job performance and a desire to become a Driver.
Must be 21 years of age upon completion of training. Ability to read, write, and perform simple mathematical calculations with mental ability to handle receipts, read maps, road signs, maintain logs, etc.
Working knowledge of vehicle safety and control systems. Detailed knowledge of Department of Transportation (DOT) regulations governing safe driving, hours of service, inspection and maintenance, and transportation of hazardous materials. Ability to be available for around-the-clock trips to accommodate freight movements and must be able to be away from home for extended periods of time.
Ability to meet or exceed DOT medical standards. Must be able to satisfactorily pass a drug test and must be able to satisfactorily pass an alcohol test (if applicable). Ability to perform proper loading and unloading of freight to ensure safety and minimal risk of damage to cargo and danger to person. Must be able to perform proper handling and accurate completion of all necessary paperwork related to truck operations and freight movements.
Ability to represent the Company and trucking industry in a professional manner through responsible driving. Must have a satisfactory past work history.
A High School Diploma or GED is required Must possess a valid Commercial Driver's License (CDL) with HAZMAT, Tanker, and Twin Trailer endorsements. These will be obtained upon completion of the training program.
Satellite TV Technician/Installer
Job Duties and Responsibilities
Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies? Are you seeking an opportunity where you have independence, confidence, and control your success? Are you a natural leader who is adaptable and willing to learn new skills? Then being a DISH Satellite TV Technician/Installer is your calling. At DISH, we invest in our Satellite TV Installers/Technicians. We provide classroom and on-the-job training as well as a van, tools, and uniforms. Our Satellite TV Technicians/Installers are responsible for multiple customer visits daily which could include completing site surveys, installing satellite equipment, ensuring a quality broadband internet connection and educating our customers on our award-winning DISH Satellite TV services. Bring your computer, electrical, maintenance/repair, general labor, cable, military, customer service and/or customer relationship experience to DISH!
What's in it for you?
$14 / hour
DISH provides our technicians with paid training, uniforms, cutting edge tools, a fuel card, and a vehicle
Progressive incentive program for providing additional solutions to customers
- As you earn points, you may choose from thousands of rewards such as digital tablets, riding lawn mowers, or even airfare to Hawaii!
An opportunity to earn additional bi-weekly incentive pay through achieving your performance goals!
Have 3 days off per week – we schedule our technicians to work 4-day work weeks
Highly independent work with unparalleled promotional opportunities
Comprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement
Conducting site surveys - determine the best positioning of our equipment for strongest signal reception
Installing cutting edge technology - place mounts, satellite dishes and receivers while ensuring broadband connectivity
Educating customers - review order with the customer and teach them the basics to use and enjoy their new service and equipment
Providing Dish Smart Home Services - successful technicians offer our customers additional services and products while earning incentives and building new skill sets that will propel them into the future of in-home services delivery
For more information, please click here
- Experience and Requirements
A successful Satellite TV Installer/Technician will have the following:
Excellent written and verbal communication skills.
High energy, being resourceful, and strong multi-tasking skills
Basic computer skills; basic electronics and/or audio/video knowledge is helpful.
Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity.
Ability to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 335 lbs.
Willingness to work flexible schedules including weekends, holidays and evenings.
High school diploma or GED preferred; college or technical/vocational school a plus.
Must possess a valid driver's license in the State you are seeking employment in, with a driving record that meets DISH's minimum safety standard.
Cable industry experience is a plus.
Territory Manager, American Standard
At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands—including Club Car®, Ingersoll Rand®, Thermo King®, Trane®, American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com.
Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.
In the Territory Manager role you will be responsible for all activities related to developing and maintaining equipment customer relationships to ensure maximum revenues through account penetration. This includes finding, generating and developing new customers and retaining current customers in order to sell the company's products to end-users.
Generate budgeted sales; control mix and pricing to achieve margin goals and grow market share in assigned territory.
Develop and execute an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable, and successful partnership.
Develop strong working relationships within all levels of existing customers.
Develop new customer base by cold-calling various locations in their territory.
Identify and arrange training to meet the needs of customers.
Demonstrate knowledge of products, sales process, strategy, market and competition.
Work pipeline of existing opportunities.
Establish relationships with utilities, builders, and industry associations.
Assure customer participation in Trane programs.
Expand light commercial market penetration.
Identify customer problems and/or needs, and build dynamic action plan designed to meet them.
Work closely with inside sales teams and distribution to assure complete customer coverage.
Experience with new account creation - identify, qualify, and pursue new prospects, challenge the customer's status quo and provide insights into hidden challenges and opportunities to offer game-changing solutions
Ability to Build Customer Value - Explore customers' underlying issues and needs that suggest broader solutions|
Experience working opportunities and utilizing customer relations management tool
College degree is highly desired, equivalent professional experience will be considered.
Minimum 3 years successful experience in Business Development and Sales. HVAC or related industry is helpful.
Shown competency in consultative, relationship, listening, and selling skills.
Solid proficiency in business and analytical skills (including at the consumer level).
Shown talent in collecting and analyzing data into actionable plans and results with the ability to execute.
Knowledge of HVAC products/parts and HVAC systems applications is helpful.
Highly self-motivated and goal oriented.
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
If you share our passion for inspiring progress—for bringing about bold shifts in how people, economies and societies operate—then you belong with Ingersoll Rand. Progress begins with you.
"You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."
The primary responsibility of the Assistant General Manager is to assist in the overall management of restaurant operations. This includes, but is not limited to: adherence to Company guest service standards, auditing, administrative, human resource, safety and security policies and procedures; ensuring the restaurant team is properly trained and developed; and meeting the fiscal goals of the restaurant.
Short and long-term success of the restaurant is impacted by management's role in achieving 100% customer satisfaction and 100% compliance with and adherence to Company and government regulations including food and safety, department of Labor, and Company in-store image standards. Secures the Company assets with integrity including, but not limited to Company cash, equipment and inventory in accordance with Company policy.
PEOPLE DEVELOPMENT – Assists in the recruitment of successful Shift Manager and Team Member candidates for the restaurant. Implements and utilizes company-defined employee orientation program.
Facilitates development and training plans for the restaurant team. Builds and maintains a positive and motivating work environment.
EMPLOYEE RELATIONS – Assists in conducting performance reviews for the restaurant team. Provides timely feedback and recognition, uses constructive disciplinary procedures and properly documents employee performance.
Ensures communication channels and problem resolution is available on all shifts; utilizes a 24-hour "cool-down" when appropriate. Utilizes the communication process such as bulletin boards, postings and Company information. Escalates applicable matters to RGM, Above Store Leader or HR such as: performance issues, employment decisions, leaves, background checks, sexual harassment and other matters that substantiate their guidance and expertise to limit legal exposure.
SERVING THE CUSTOMER - Ensures restaurant meets Company guest standards. Lead the restaurant team by example to ensure 100% guest satisfaction, 100% of the time.
Deliver at or above Company standards in "VOCs" and "Customer Mania" initiatives. Utilizes LAST when resolving guest complaints and empowers the restaurant team to resolve guest complaints.
FINANCIALS – As directed by management; track, complete and manage the restaurant's financial controllables including, but not limited to: use of automated tracking systems, managing employee labor, overtime, food (COS), supplies within Company standards, conducting audits, cash management and making daily bank deposits per Company standards. Maintains and protects all Company assets.
OPERATIONS - Develops CORE behaviors and standards. Ensures compliance with all training standards; maintains operational updates and keeps restaurant manuals up to date.
Follows proper opening, closing, safety and security procedures. Maintains cleanliness and preventive maintenance programs. Ensures compliance with all municipal, state and federal codes with scores; health inspections and sanitation procedures.
Utilizes Food Safety Checklist and ensure all food safety procedures are followed to the standards set by the QA department. Communicate to the RGM or Above Store Leader all operational variances and employee issues. Monitors deletions and overrings to ensure adherence to Company standards.
COMPLIANCE - Completes employee and restaurant paperwork in a timely manner. Complies with and ensures execution of all Company policies.
MARKETING - Implements and executes all marketing programs to their fullest. Recognizes business generators and traffic patterns and plans shifts accordingly.
Restaurant Team – training, providing work direction and guidance, gaining respect; building trusting relationships.
Restaurant Management – providing operational reports and sharing/seeking advice on problem issues; establishing and maintaining a trusting relationship
Internal/External vendors - discussing required repairs, maintenance or shipments; establishing a trusting relationship.
Strong customer relationships in building loyalty, protecting brand integrity; developing and executing at or above Company standards for the customer experience.
ALWAYS represent the Company in a positive manner.
Knowledge and Skill Requirements
Education: High School diploma or equivalent required.
Experience: One year Restaurant management experience (QSR preferred). Advanced studies in business, restaurant management, or related field helpful.
Specialization: (licenses, certifications, etc…) Food safety certification according to state or local requirements. Reliable transportation, maintain a valid driver's license and insurance for positions that require driving:
Above Store Leader, General Manager, Assistant Manager and Shift Managers. In addition to reliable transportation, valid driver's license and insurance, ASLs with positions requiring significant business driving must maintain an acceptable driving record (MVR).
- Personal Effectiveness
- Takes personal ownership of tasks and responsibilities; handles constructive criticism with maturity; ability to operate under minimal direction and supervision, showing self-motivation and self-direction.
Organization – Demonstrates discipline with excellent follow through attention to detail skills. Shows inititative and flexibility in managing multiple tasks.
Collaborative – a "team player," leads with an optimistic approach, building trust with employees and rapport with customers.
- Gives clear work direction and motivates towards excellence. Pursues job problems quickly and decisively, knows when to seek assistance if needed.
Analytical- ability to read and analyze reports and count accurate inventory
Transmission Analyst - Power Delivery Construction Support
Transmission Analyst - Power Delivery Construction Support
Transmission Analyst – Power Delivery Construction
Reports to : Construction Support Team Leader
Location: Forest Park, GA
The Transmission Analyst will provide analytical support to the Power Delivery Construction leadership team by reviewing and tracking specific project costs as well as researching spending patterns throughout the Construction organization. Field time with construction crews may be necessary to understand work practices, processes and job requirements in order to assist with back office operations. The successful candidate will need to establish effective relationships and communications with field personnel, multiple levels of management, CSO (Customer Services & Operations) Financial Support and Supply Chain.
The position will be filled at an exempt level with the actual level depending on the knowledge, skills and abilities of the successful candidate.
This position will be located in Forest Park, GA.
MAJOR JOB RESPONSIBILITIES
Gather cost data and analyze capital spending
Develop metrics & management reporting to provide Power Delivery stakeholders with necessary information to make well informed decisions
Assess & implement process improvements & best practices
Work closely with team to automate processes & develop technical solutions to drive efficiencies
Project management skills and an ability to achieve results through teamwork in the midst of competing priorities and potentially conflicting interests
Coordinate special projects by gathering information and providing analysis
Establish and maintain effective relationships and communications with internal and external customers
Other projects & ad hoc reporting as needed
Assist with storm restoration duties as needed
- Bachelor's Degree in Business, Accounting, Finance, Economics or related field - preferred
Previous experience in accounting, finance, or business administration – preferred
Understanding of accounting and management reporting – preferred
Demonstrated experience with Enterprise Solutions applications (i.e. MAXIMO, Oracle, Financials, PowerPlant, etc.)
Working knowledge of CAMP a plus
Demonstrated use of Microsoft products (Word, Excel (pivot tables), Power Point, etc.)
Experience coordinating multiple requests and ensuring goals and objectives are met
Knowledge, Skills, and Abilities:
Demonstrate "Our Values" of Safety First, Superior Performance, Total Commitment and Unquestionable Trust in all interactions.
Proficient analytical and problem-solving skills
Demonstrate organizational and planning skills
Knowledge of data management and retrieval techniques with strong technical skills
Ability to multi-task and adapt to a changing environment
Coordinate activities of multiple people and pull the result together as one deliverable
Ability to compile information from multiple sources to form a concise, consolidated report
Ability to operate in a matrix organization and communicate clearly with people at various levels including upper management
Effective oral and written communication skills
Personal ownership and initiative
Anticipate and proactively communicate financial impacts of business unit decisions
Demonstrate sound business judgment in decision making
Proficient in Microsoft Excel and using pivot tables
Working knowledge of Microsoft Access and Power BI a plus
Other attributes include being team player, proactive and a strategic thinker
All candidates are subject to the Georgia Power Company Smoke Free Workplace Policy: You must be free from all tobacco products (including but not limited to cigarettes, cigars, pipes, chew, snuff, patch and/or gum), at least six months prior to applying for this position .
As an employee of Southern Company, the value you bring is realized through the results you achieve and the demonstration of "Our Values". In return, Southern Company provides a job and a company in which you can take pride; a supportive workplace in which you can be successful; and a competitive pay and benefits package .
Georgia Power is an investor-owned, tax-paying utility that serves 2.25 million customers in all but four of Georgia's 159 counties. The largest of four electric utilities that make up Southern Company, Georgia Power, has been providing electricity to Georgia for more than a century at rates well below the national average.
Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com at http://www.southerncompany.com/ .
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Field: Power Line Operations & Maintenance
Job Type: Standard
Primary Location: Georgia-Metro Atlanta-Forest Park
Operating Company: Georgia Power Company
Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time
GPC Transmission Construction – 205 Southfield Parkway (205Forest Park)
Forest Park, 30297
Req ID: GPC2006367
Aviation Safety Technician
Incumbent serves as an Aviation Safety Technician in a Flight Standards field office providing technical support to aviation safety inspectors and the public.
Learn more about this agency
When directed, provides technical assistance to the public in areas such as certificate requirements for airmen and aircraft. Assists in the replacement of lost or mutilated certificates by verifying airmen and aircraft certificate status.
Extracts information from documents in the technical data library such as type certificate data sheets, airworthiness directives, services bulletins, technical standard orders and supplemental type certificates in support of aviation safety inspectors and industry. This support includes certification of air carriers, operators, and air agencies; surveillance of airmen and aircraft; investigation of accidents, incidents and enforcements. Extracts Safety Performance Analysis System (SPAS) data to identify trends for items that affect aviation safety.
Provides data to aviation safety inspectors; this includes information from the Vital Information System (VIS) to certificate operators and complete reports; from the Program Tracking and Reporting System (PTRS) to assist in the inspection and the inspection and surveillance of airmen and air agencies; and from the Enforcement Information System (EIS) to complete investigation reports. Provides support for the office's minimum equipment list (MEL) process. Tracks initial and revision status.
Conducts and or assists with investigations as assigned, such as complaints, occurences, incidents, accidents and enforcement actions. Gathers information, conducts interviews and drafts correspondence and reports. Assists in drafting and issuance of waivers and authorizations, such as aviation events, parachute jumps, pipeline patrol and banner towing.
Checks all documents for appropriateness and completeness. Researches compliance with Federal Aviation Regulations (FAR), policies and procedures. Assists in conducting surveys if appropriate.
Compiles data for technical reports, such as Air Carrier Aircraft and Engine Utilization Reports, pilot type rating failure reports and pilot-in-command proficiency check failure rate reports. Prepares examiner pass/fail rate reports. Reviews flight instructor files for renewal eligibility based on attendance at approved clinics or level of activity.
If appropriate, renews certificates. Reviews airmen certification files submitted by designated examiners to ensure that certification requirements are met and proper endorsements and/or signatures are documented. Reviews inspection authorization files for renewal eligibility based on level of activity within time-frames required by the FAR.
Reviews student pilots and ground instructor applications to determine compliance with FAR and issues certificates or disapproves applications. Conducts signal light tests and recommends approval or disapproval to aviation safety inspectors. Reviews requests for special flight permits to determine eligibility, issues only those for small aircraft that are not required to be inspected by the FAA before the permit is issued and refers all others to aviation safety inspectors.
Provides technical support to aviation safety inspectors during the certification of operators and air agencies by performing functions such as assisting with the evaluation of an emergency evacuation demonstrations, records review and pre-certification briefings. Reviews examiner files such as designated pilot examiner (DPE),Training Center Evaluator (TCE) and Aircrew Program Designee (APD), to determine renewal eligibility based on level of activity and FAA policy. Assists with the check airman process for the office by entering data and processing authorizations.
Provides technical support to inspectors during surveillance of operators, air agencies, airmen and aircraft. Reviews records, log books and certificates. Assists in conducting surveillance of aircraft, equipment and procedures. Prepares technical correspondence in support of assigned work functions.
Not required - The job does not require any travel.
Job family (Series)
1802 Compliance Inspection And Support
HelpRequirements Conditions of Employment
US Citizenship is required.
Selective Service Registration is required for males born after 12/31/1959.
Must submit an SF50 (See Required Documents)
To qualify for this position at the FG-8 grade level, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FG/GS-7 in the Federal Service. To qualify for this position at the FG-9 grade level, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FG/GS-8 in the Federal Service. Specialized Experience: Applicants specialized experience must demonstrate accomplishment in practical technical aviation operations, computer skills and knowledge of common software applications, analytical skills, interpersonal skills, communication skills. Candidates should show technical training and/or certification experience applicable to a regulatory aviation environment. Specialized experience may include but is not limited to the following: Experience in pilot certification procedures, air frame and power plant certification procedures, inspection authorizations (IA), computer data analysis programs, and application of the Federal Aviation Regulations. Refer to OPM's Operating Manual Qualification Standard at . Qualifications must be met by the closing date of the announcement. Please follow all instructions carefully. Errors or omissions may affect your eligibility or consideration for employment.http://www.opm.gov/qualifications/standards/group-stds/gs-cler.asp
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all external announcements. Therefore, as an applicant for this external announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each KSA or Other Factors, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability.
Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.
Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Desktop Support Analyst
As a Desktop Support Analyst at Marsh & McLennan Companies, you will be responsible for providing support to end users across multiple operating companies. This will include installing and assisting with the operation of internal clients workstations and business applications The successful candidate may manage staff performance and quality of service provided.
Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
Assists in the setup and operation of audio visual hardware as required by end user
Determines appropriate hardware and software based on corporate policy and end user requirements
Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
May assist in administration and maintenance of technology infrastructure components
Uses corporate incident management system to record and track all support work
Maintains accurate hardware and software records for corporate assets
May assist with the procurement of hardware and software
Supports team's abilities and functions through positive customer relations
Contributes to the improvement and enhancement of processes and procedures
Associates degree in a technology related discipline;
OR a combination of work experience, education and training equivalent to a two-year college degree in a technology related discipline
Minimum of one year related work experience; two years preferred
Knowledge of company desktop operating systems and software
Knowledge of standard computer hardware
Superior customer service skills
Ability to work within a team environment
Ability to independently plan, organize and prioritize one's own activities
A+ certification preferred
Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
Ability to lift and move desktop and other related hardware
Frequent, local travel may be required depending on location
Occasional evening and weekend work may be required
Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 50,000 employees worldwide and annual revenue of approximately $10 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 100 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
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